Screen Break Issues - Question - Verizon Samsung Galaxy S7 Edge Questions & Answers

I have thee co-workers that have the S7 Edge. Of the three, two have gotten broken screens, on the edge, just from carrying them in their pocket. In each case the VZW reps have advised them that they "see it all the time" and that these phones are terrible about this due to the "flexing" in your pocket. I have personally dropped mine on the floor twice now, each time with no breaks.
Has anyone else seen this? Whats your experience?

NetworkingPro said:
I have thee co-workers that have the S7 Edge. Of the three, two have gotten broken screens, on the edge, just from carrying them in their pocket. In each case the VZW reps have advised them that they "see it all the time" and that these phones are terrible about this due to the "flexing" in your pocket. I have personally dropped mine on the floor twice now, each time with no breaks.
Has anyone else seen this? Whats your experience?
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Click to collapse
I have broken my screen 3 times so far. One time even with a tempered glass protector on shattered the whole screen.. Got it fixed 3 days later pulled it out my pocket broke again. Watxhing YouTube videos they make the screen appear strong.
Sent from my SM-G935V using Tapatalk

That's not very encouraging. How did you break them? Was it normal wear and tear, drops, carrying in your pocket, etc?

NetworkingPro said:
That's not very encouraging. How did you break them? Was it normal wear and tear, drops, carrying in your pocket, etc?
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First time I broke my phone it was actually the back glass I dropped it with my spigen case on and it cracked. Got it fixed then I had it on my lap with the tempered glass protector on got out the car it dropped broke.. Fixed and broke in my pocket again.
Sent from my SM-G935V using Tapatalk

NetworkingPro said:
I have thee co-workers that have the S7 Edge. Of the three, two have gotten broken screens, on the edge, just from carrying them in their pocket. In each case the VZW reps have advised them that they "see it all the time" and that these phones are terrible about this due to the "flexing" in your pocket. I have personally dropped mine on the floor twice now, each time with no breaks.
Has anyone else seen this? Whats your experience?
Click to expand...
Click to collapse
I've had my phone dropped by my daughter playing it it more than 5 times pretty hard smacks and phone is still mint condition. UAG case.....
Sent from my SM-G935V using XDA-Developers mobile app

Where or how did you get your screen fixed? And the cost mine is broke now.
Sent from my SM-G935V using XDA Free mobile app

i had mine fixed by Samsung. its like 270bucks or something ... that includes shipping. took a week but you get it back in "new condition" ... still waterproof, the cell shops you see on corners can do a good job of fixing but they generally do not put it back together so that its water resistant.
just my 2cents

Related

Fragile SG3

All these "I dropped my phone" threads is freaking me out.
Why is this phone is fragile? I've dropped my DX several times on Concrete even, it's still ticking along. Someone dropped GS3 30" in carpet floor and screen is f***up.
I'm picking up two GS3's tomorrow, but I'm terrified to use it. Haven't order a case yet. Should I looking into getting insurance? What's the best place to buy Ins. Tmobile store? SquareTrade? Esquared?
Only a few amount of broken phones compared to the millions that have already shipped worldwide isn't something you should panic about.
I think I have seen 3 or 4 total threads like that. Out of possibly 10 million devices sold and several thousand xda members, I think you're just worrying too mulch. Just be careful with your phone, don't worry about it too much.
I take my phone into the gym while I lift and its fallen out of my pocket a few times. Phone hasn't broken yet I'm not too worried about it being fragile
Well...it is a bigger screen. So that has something to do with it.
If it's that worrisome for you, put a nice case on it like an Otterbox or a Sylicrylic Dual Pro. No more worries
I watched the drop tests for the international version and saw how fragile it was so I bought a case before I even got mine. It went on before I even left T-mobile.
Sent from my T-Mobile Samsung Galaxy S3 16gb Pebble Blue running Stock ROM
Put a simple TPU on it and stop freaking out!''
Seriously....is there some phone you can drop and not have it break that would cause you not to freak out then you should probably buy it!!!!!!
Right way!!!!!!
tiisai44 said:
I watched the drop tests for the international version and saw how fragile it was so I bought a case before I even got mine. It went on before I even left T-mobile.
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Smart! I'm putting mine in my TPU case for the trip home from the store then immediately gonna install my xtremeguard battery cover protector and Triboscreen screen protector and to the charger it goes cause once I fire it up its going down!
Sent from my MB865 using XDA App
916x10 said:
Smart! I'm putting mine in my TPU case for the trip home from the store then immediately gonna install my xtremeguard battery cover protector and Triboscreen screen protector and to the charger it goes cause once I fire it up its going down!
Sent from my MB865 using XDA App
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You should look for an even larger signature picture because this one doesn't completely take up our entire monitors yet. Close though.
Paging Dr B said:
You should look for an even larger signature picture because this one doesn't completely take up our entire monitors yet. Close though.
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You should look for a monitor larger than 13" so you can stop whining
I feel my GS3 so fragile. So I ordered Otterbox Commuter for that.
My prior smartphone is a Samsung Captivate that feels stronger than GS3.
Mine actually fell off a 3' shelf today on a hard floor. I have just a cheap hard case on it but it took the brunt of the fall and not the phone. Luckily too it landed on the back. Ugh my commuter case can't get here fast enough
Sent from my GT-I9300 using xda app-developers app
I dropped mine at work, right onto the tile, on the left back corner, from chest height and it literally put the two lightest scratches possible.
Nothing broke, nothing damaged, and scratches you wouldn't notice unless you're me and you know they're there.

Share your broken screen stories

Supposedly this is the toughest top tier phone out there right now.
I want to hear about your stories of actually damaging the phone. Haven't seen many yet, but they have to be out there. Broken screen, broken chassis, any type of permanent damage - except for screen scratches. Rock, concrete, sand - these will scratch any and all screen out there, so no need to share those!
new one comes tomorrow on the bright side
volunteer firefighter here and was about to leave my firehouse after a call when the phone slipped out of my hand and fell hitting bottom first...landed with screen up and I didn't even have to pick it up before I realized she didn't make it. the actual glass didn't break at all but underneath there's a bunch of cracks to the screen and only the top half of the screen works now
My situation doesn't quite qualify, but after just a few days I pulled the phone out of my pocket to realize it had a hairline scratch going across the middle of the screen. I'm sure it was a bit of sand or something (I don't keep anything else in that pocket), but I haven't had a screen scratch on any of the recent generations of gorilla glass so I was surprised to see it.
Just cracked my screen yesterday morning, dropped it on the driveway as I was getting out of my Jeep. Off to Motorola for $200 repair. My recommendation to everyone here: GET THE MOTOROLA INSURANCE. I wish I had known of it earlier. I think it's $89 for two years and a $39 deductible.
goducks3620 said:
Just cracked my screen yesterday morning, dropped it on the driveway as I was getting out of my Jeep. Off to Motorola for $200 repair. My recommendation to everyone here: GET THE MOTOROLA INSURANCE. I wish I had known of it earlier. I think it's $89 for two years and a $39 deductible.
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I don't think that's available for the Verizon Moto X. You have to do weird stuff with Asurion instead, at which point, I don't believe your replacement can be a custom Motomaker device.
No broken screen but I have dropped it 3 times onto concrete and gravel. The time it fell onto gravel I forgot I had it on my lap and it fell face down while getting out my truck. These drops have resulted in two nicks on the plastic surrounding the screen and a faint mark on the glass. Overall, I'm pretty satisfied with the durability of the X.
I had dropped it three times, all of them front facing the floor. Two on the street and one on a marble floor.
One of them it fell with the corner right onto my toe, and it slided front facing the kitchen floor. I've had a dislocation in that toe. The phone is good though.
I dropped mine from the top of a ten foot ladder bottom of phone hit and glass is cracked but still works overall 8/10 sad for breaking my awesome phone
Sent from my XT1058 using Tapatalk
Dropped mine from 3ft onto the deck of a boat and it broke :/
Sent from my XT1060 using Tapatalk
You all need the otter box defender on your next phone....in the holster.
12 foot drop today onto concrete floor at work from a ladder, phone and holster....and it landed just right that it didn't even come out of the holster. Tiny scratches on holster....nothing else.
Sent from my Moto X cell phone telephone.....
Tripped over the cord to a ceramic heater with phone in hand. Result is a small ding next to the sim card slot. Could have been so much worse
kj2112 said:
You all need the otter box defender on your next phone....in the holster.
12 foot drop today onto concrete floor at work from a ladder, phone and holster....and it landed just right that it didn't even come out of the holster. Tiny scratches on holster....nothing else.
Sent from my Moto X cell phone telephone.....
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Rather pay my insurance deductible then have a giant otter box on such a beautiful device . this is my first phone I've ever broken so my track record is good
I personally don't understand why people like those otterboxes but I see them everywhere.
Sent from my XT1060 using Tapatalk
Legacystar said:
Rather pay my insurance deductible then have a giant otter box on such a beautiful device . this is my first phone I've ever broken so my track record is good
I personally don't understand why people like those otterboxes but I see them everywhere.
Sent from my XT1060 using Tapatalk
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Cause some people could care less what the phone looks like.... As long as it's safe. It's not a showpiece.... To me anyway. It's a tool.
Sent from my XT1058 using Tapatalk
kj2112 said:
Cause some people could care less what the phone looks like.... As long as it's safe. It's not a showpiece.... To me anyway. It's a tool.
Sent from my XT1058 using Tapatalk
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Not to argue, to each his own, but why upgrade to new devices then? We should all just be using CAT smart phones lol
Sent from my XT1060 using Tapatalk
I keep my phone in my pocket and cases thicken it too much for my liking--size was one reason I picked the X over the N5. this is the first screen I've broken too. Just bad luck and carelessness this time. I will say that this is heavier than my last phone which means more force upon impact unfortunately.
Legacystar said:
Not to argue, to each his own, but why upgrade to new devices then? We should all just be using CAT smart phones lol
Sent from my XT1060 using Tapatalk
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You are arguing tho... And insulting cause someone disagrees.
I don't need an old phone.... or a pretty phone. I need a good phone. That's got very good protection.
Yes..... That's just me. I dropped it 12 feet onto concrete just yesterday. More than likely if it was in any other case or no case.... I'd be typing this from my s2.
Sent from my XT1058 using Tapatalk
I dropped my phone edge first on ceramic floor from a height of 6 feet, no broken screen no scratches. I'm very impressed with it.
Sent from my XT1058 using xda app-developers app
Slightly OT but if you do drop your phone try and catch it with your foot. Your natural instinct is to catch it with your hands but it will drop too quickly. So if you drop it try to catch it with your foot, I've successfully done this a few times, and it greatly reduces the speed and therefore the chances of a bad breakage.
Dropped my DInc at lake Havasu cracked the screen then I got glass splinters when trying to use it haha. 2 days after I tool my screen protector off
Sent from my SCH-I605 using xda app-developers app
emailrob said:
Slightly OT but if you do drop your phone try and catch it with your foot. Your natural instinct is to catch it with your hands but it will drop too quickly. So if you drop it try to catch it with your foot, I've successfully done this a few times, and it greatly reduces the speed and therefore the chances of a bad breakage.
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I tried that and had a dislocation in my toe.

Dropped it yet?

Like a lot of people I'm suddenly debating an edge but I'm worried about losing a rim of aluminum or plastic around the screen. I don't do cases and do drop my phone on concrete around twice a year but have never broken anything, am I right in guessing that edge screens lose a lot of durability without a case?
Dropped mine twice, both times onto my Kitchen floor (stone). Not even a scratch, much to my surprise.
Haven't found a case I like yet, and I'm insured, but will eventually get a flip cover I think.
drop it in the toliet 2 times on wooden floor, looks the same as before when i buy it.
That's sweet to hear, thanks!
Dropped my on kitchen floor yesterday thankfully not a mark on it !!
I've had mine for over 2 months, and it's in mint condition. You learn early on that the thing is a bit of a tank, but still manages to be well-manufactured with a premium feel. I've had a few drops thag were hard to look at, but a spray-adhesive screen protector and a flimsy TPU case bought online have protected the phone from any cracks or scratches.
i watched a drop test on youtube of this phone a while back vs an iphone, and although ymmv compared to the video, it did seem like the S6 was pretty tough, it took dropping the phone from around 10feet high before the glass smashed on back or front! I was very impressed.
I want to also highlight how I've gone without a case for the few months I've had this phone, and there isn't one scratch to be seen! Yes it is a fingerprint magnet, but I seriously thought that the back of the phone would look awful pretty quickly, but it's just pristine!
Dropped mine again in the kitchen again no damage thankfully.
Sent from my SM-G928F using XDA-Developers mobile app
My phone is cracked to **** - top right corner, middle of screen and on rear! I may need to rethink a glass phone next time lol
rm83855 said:
My phone is cracked to **** - top right corner, middle of screen and on rear! I may need to rethink a glass phone next time lol
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May be buy a case.
Sent from my SM-G928P using Tapatalk
DBZo07 said:
May be buy a case.
Sent from my SM-G928P using Tapatalk
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Without a good case; this thing is so painful to hands, i mean sharp rear lines. After a long surfing on the hand, it is giving cramp. [emoji51]
And sending an another post. Why?
Because I can..
Yes I dropped mine onto a beer can on the floor which still had some beer in it, this made sure the can did not move. The result of the 3ft fall? the pixels at the impact point are completely knackered, so will need to claim on the insurance when it comes to selling it for the Note 6, as I imagine the phone is probably a write off as it is the screen as well as the glass. Not sure I think much of this Gorilla Glass!
I owned the xperia z and z3 and never managed to crack these once. On the three occasions I dropped my s6e+ it resulted in damage. Why buy an expensive beautiful glass phone to put it in a plastic case?
yep yesterday camera len broken. looks like a right pain to do and looks like camera its self looks damaged too.
Sent from my SM-G928F using XDA-Developers mobile app

Does the note 7 really have gorilla glass5?

So today I'm in my car waiting for food in a drive through and I dropped my phone. It didn't hit anything really hard that i could tell, but sure enough there's a pressure mark with a spider crack going across the phone. I have a invisishield screen protector and a spigen case on it and yet here my phone is with a cracked screen. I'm a little pissed off about this. Luckily I do have insurance and my deductible is low but still. Phone is less than 2 weeks old and it didn't even take a minor drop in the car.
It's like my s 6 edge+. Wife dropped it waist high in a spigen case and the screen spiderweb cracked. It seems the more they say gorilla is stronger the more easily it seems for it to crack.
Sent from my SAMSUNG-SM-N930A using Tapatalk
slayd1023 said:
So today I'm in my car waiting for food in a drive through and I dropped my phone. It didn't hit anything really hard that i could tell, but sure enough there's a pressure mark with a spider crack going across the phone. I have a invisishield screen protector and a spigen case on it and yet here my phone is with a cracked screen. I'm a little pissed off about this. Luckily I do have insurance and my deductible is low but still. Phone is less than 2 weeks old and it didn't even take a minor drop in the car.
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Looks like the recall will help with this. They are taking them back in any condition.
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
Yes don't file a claim. Near impossible to stop claim once started and phone is flagged as unreturnable the moment you claim. I know!!
Long story short, happened to me, I found out about recall few hours after I filed claim with Asurian. A simple please cancel claim is impossible unless you wait to refuse delivered replacement(which obviously aren't in stock to replace nowl On positive note I think Samsung has me.covered but it's a big hassle since my phone is flagged.
Off topic; damn typing sucls.on this note7, serious lag, makes it near impossible. I teied several keyboard.apps and a clean fresh restore. Hoping the next note7 is much better than this super hot, lagging, poor performance broken screen version. My wife's works fine, night and day difference.

Anyone else have their devices replaced by Assurant?

I had my phone since release and use a solid case and screen protector. I've dropped it so many times I've lost count with no damage at all. I typically take my phone out the case and clean it every other day or if it gets dirt. Well 2 weeks ago I dropped it from a semi and it hit a rock screen face down and shattered the screen. I paid the deductible and got my new one in a few days later. Well I dropped it in it's case with a screen protector at Walmart from waste high and later that night I took it out and the back is shattered. Odd but didn't care too much. Well today my kid knocked my phone off from my bed which is 3 feet from the ground and it landed on the TV remote and I have a small crack on my screen now.
I do not believe Assurant replaces screen with Gorilla Glass at all. My first S7 Edge took a beating without any damage for a long time. This one takes light drops and cracks instantly.
Assurant doesn't fix your phone. They just process the return and shipping for tmobile, who sends all used/insurance claim phones back to Sammy to refurbish
It is possible someone fixed their own screen with a cheap eBay set (like I did) then turned the phone into tmobile for an upgrade or whatever and they sent it to you as a refurbished replacment.
Sent from my SM-G935U using XDA Premium HD app
justda said:
Assurant doesn't fix your phone. They just process the return and shipping for tmobile, who sends all used/insurance claim phones back to Sammy to refurbish
It is possible someone fixed their own screen with a cheap eBay set (like I did) then turned the phone into tmobile for an upgrade or whatever and they sent it to you as a refurbished replacment.
Sent from my SM-G935U using XDA Premium HD app
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How cheap is cheap? Lowest I could find was 170.00
Hawkhell said:
How cheap is cheap? Lowest I could find was 170.00
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I bought a glass only replacement for 20 bucks.
Watched a YouTube video and with some nitrogen and some suction cups the glass will let go of the touch screen.

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