Facebook app crashes every time I open the app - Nexus 6P Q&A, Help & Troubleshooting

Hi all,
So I've had my Nexus 6p for about 3 months now (since joining Project FI) and I can't say I've been overly impressed with this phone. The battery life is nothing special, speed and performance is below average and the amount of times my whatsapp crashes is infuriating.
However suddenly today afternoon my Facebook app has just decided to no longer work. I'll open the app and two seconds later I'm back to the home screen.
I've tried the following:
- Clearing the cache and the data from the App settings.
- Clearing the cache from Recovery mode.
- Factory reset.
- After each of the previous steps, I've uninstalled and re-installed the Facebook app.
Any other recommendations to try out before I ask for a replacement phone?
Thanks in advance.

Just to update. The app only crashes when I'm trying to load my news feed. If I go on my profile or open a notification, that loads fine.

Wait for an update, until then, use an older version. If the update/older version isn't solving the problem, then use the browser Facebook. :/

_MartyMan_ said:
Wait for an update, until then, use an older version. If the update/older version isn't solving the problem, then use the browser Facebook. :/
Click to expand...
Click to collapse
Thanks for that. Dumb question but how can I install a specific older version?

I am also having the same problem on my Nexus 5x.

Issue Resolved
A new version of Facebook came out today and I now no longer have the issue. Seems like the patch prior to this caused an issue.

bemckimmy said:
I am also having the same problem on my Nexus 5x.
Click to expand...
Click to collapse
I just downloaded the latest patch today and it got resolved.

Related

I got my new Galaxy S one month back. I have no problems with any other functionality

I got my new Galaxy S one month back. I have no problems with any other functionality but Android Market. I can browse apps, but when I click install each get stuck at "Starting download..." screen, and never starts or fails. I had kept it for 3 days and still the same. Market / Google Apps / Download Manager clear cache / data does not help even. Phone restart also does not help.
So far the solution is do a factory reset and lose all current apps, then install 5 to 6 apps again. Then the same story begins. No more apps can be downloaded. Stuck @ "Starting download...".
"Samsung Apps" application works fine.
I also have tried all following firmware and problem persists.
I9000DXJE7
I9000DXJF4
I9000XWJFF
I9000XWJG1
I9000XWJG3
I9000XXJE2
I9000XXJE3
I9000XXJE6
I9000XXJE7
I9000XXJE9
I9000XXJF1
I9000XXJF2
I9000XXJF7
I9000ZSJF5
I9000ZSJF7
Have you tried removing all apps from the download queue and then turning off wifi and adding them for download over 3g/gprs only?
This used to fix this issue for me.
Sent from my HTC Dream using XDA App
Try activating Google Talk first and then try to download. I know it sound strange but this may help.
metadan said:
Have you tried removing all apps from the download queue and then turning off wifi and adding them for download over 3g/gprs only?
This used to fix this issue for me.
Sent from my HTC Dream using XDA App
Click to expand...
Click to collapse
Thanks for the suggestion. Also tried. Still the problem is same.
al74 said:
Try activating Google Talk first and then try to download. I know it sound strange but this may help.
Click to expand...
Click to collapse
Thanks, but launching google talk does not make any change.

[Solved] Market 3.1.5 not receiving updates.

I am on Cognition 1.5.1 with JKay's v.10.1 theme. It all started yesterday. I can't seem to receive any updates and the notifications as well. I've turned on update notifications, mind you. I also can't seem to download anything at all. The progress bar would just be stuck on 'downloading' for the whole time.
I've tried clearing data, uninstalling updates, using 3G or wireless but to no avail.
I have a friend who is on GingerMOD Vanilla v0.4b and he is having the same problem as well
Anyone having this issue as well? Do you reckon it is Google's issue?
Sent from my GT-I9100 using XDA App.
EDIT: Title should read Market 3.1.5 not receiving updates.
Not uncommon for this to be Google's fault, but I've managed to download a couple of things just fine in the last 24 hours.
Update notifications are pretty useless, I never seem to get them until I actually open the Market app by which time I already know there's updates.
Do you have issues if you try downloading an app you've never had installed before?
Do you have issues if you try downloading an app you've never had installed before?
Click to expand...
Click to collapse
I have problems downloading on both new applications I have never installed before and the existing ones as well.
tonycfc said:
I have problems downloading on both new applications I have never installed before and the existing ones as well.
Click to expand...
Click to collapse
You're not the only one, version 3.1.3 was buggy as hell, 3.1.5 a lil better, but still takes ages to load installed apps on phone's data, shows updates when there's none, hangs when trying to update or download new apps. Strange thing is market works fine if i access apps from appbrain market app, so it's definetely a problem in the google market app as downloads start and work fine if redirected from other apps.
Update: All is good for now. I can finally download apps again. Google's problem it is! Cheers.
Sent from my GT-I9100 using XDA App.

[Q] CM9 (SD Card) Google Play can't download some FREE apps anymore

I was running CM9 latest without any issues. I've downloaded a bunch of free apps...no problem.
All of a sudden, I can't download some FREE apps any more. I get the message :
"Error processing purchase"
Lots of people are having this kind of issue and I haven't found a fix for it yet. I have not tried uninstalling it and reinstalling yet.
I've tried clearing the data/cache in the app area. That did not help.
Its really odd.....some of the freebie's I can.....some I can't
Time and a couple of reboots seemed to fix that same problem (on a different ROM) for me.
I don;t think Google has all the bugs worked out of the new Play Market.. I get random errors on various apps when I try to update or download. Most work, but some can't finish the download or won't download at all.
Thanks......but very weird
Yeah, strange things happen on the new Play Market even on my stock Motorola Droid X2
So I shut the nook down for a while...started it up again and now I can download free apps again. No changes.
The problem was going on for days before I posted here.
rampart51 said:
So I shut the nook down for a while...started it up again and now I can download free apps again. No changes.
The problem was going on for days before I posted here.
Click to expand...
Click to collapse
We fixed it just for you...
Nahhhhhh , Google is playing with their Play implementation , getting ready for their big movie and cloud grand opening. I would expect random issues for a few weeks.
Something to look forward to!
PLAY is been a real mess.
It is not only in CM9, and it seems to affect only certain apps. I have the same problem with one game that I had installed on other SD several times before but have trouble today. While other apps installed fine.
Any possibility of reverting back to an earlier Market app if this continues? I don't have this problem (yet) but always anticipate the worst from Google. Running racks' triple boot now, everything hunky-dory.
I think the problems are on Google's server side not the app. I have seen reports from people that reverted back to old market and still had the problems.
DigitalMD said:
I think the problems are on Google's server side not the app. I have seen reports from people that reverted back to old market and still had the problems.
Click to expand...
Click to collapse
I can verify that. The apps that I have problem to install yesterday, it has not problem today.

The Play Store doesn't work anymore.

Long story short: since yesterday I have been unable to update any installed apps, or install new ones. When I try to do so, the app shows in-store as "downloading" but nothing actually happens and it's stuck at this stage forever. Stopping and restarting the service doesn't fix this, nor does completely powering off and on. Internet through the browser works as usual, as do all internet-enabled apps. I haven't installed or removed any software recently - the only change I did in the past 2 days is flash a new CWM recovery (went from 6.0.1.0 to 6.0.1.9) but I don't see what this has to do with the store.
I had this happen to me. If you go into settings > apps and clear data from Google Play Store, that fixed for me.
SolsticeZero said:
I had this happen to me. If you go into settings > apps and clear data from Google Play Store, that fixed for me.
Click to expand...
Click to collapse
Okay I just did that. It still doesn't work.
jh1521 said:
Okay I just did that. It still doesn't work.
Click to expand...
Click to collapse
What rom are you using?
Stock. However I'm still on 4.1.2 - I blocked OTA updates until the current 4.2/4.2.1 bugs are fixed.
It's a long shot, but you can try to install the latest Gapps package from recovery. Or remove and re-add your Google account.
Would you happen to know where I can find the latest gapps package? Thanks!
(edit) found it http://goo.im/gapps/gapps-jb-20121130-signed.zip
Edit2) Oops the 11/30 gapps don't work with 4.1.x anymore, will try 10/11 instead.
http://goo.im/gapps
Since you're on a 4.1.2 rom, get the one for CyanogenMod 10.0.x
I same issue last night. Downloads were very slow. All stock on latest ROM.
Sent from my SGH-T959 using xda app-developers app
Holy f*! The browser works, however downloading through the browser doesn't. I get "download starting" then nothing happens. Same with Chrome. I quickly checked if I'm not out of storage space - no, I have 8GB free. WTF is going on?
I figured it out. last week I was trying to solve my battery drain problems (can't find the thread anymore) and I ended up disabling the media storage service. That apparently disabled any app from downloading anything. I have re-enabled it and now can download. The store works, browsers work etc. I just hope that the battery hogging doesn't happen again.
When I have play store issues I just sign out of Google talk and sign back in and it fixes my problems .. also close the market after..
Sent from my EVO using xda premium
I don't use google talk. besides my proiblem was different, see the post above yours.
jh1521 said:
I don't use google talk. besides my proiblem was different, see the post above yours.
Click to expand...
Click to collapse
Doesn't matter if you use Google talk or not... For some weird reason the play store uses Google talk some how it may be to authenticate
Sent from my Nexus 7 using xda premium
If you can't download at all, a good method can be to clear data from "Google Framework Services" , delete google Account, reboot, recreate your Google Account.
I had the same problem. Enable download manager fixed it for me. After I did that all the apps I had tried to install started downloading and play store stayed open and did not force close.
Settings>apps>all>download manager
Sent from my Nexus 7 using xda app-developers app
Hey everyone let's post ways for the op to fix his already fixed issue!!!
Lmao
jh1521 said:
Long story short: since yesterday I have been unable to update any installed apps, or install new ones. When I try to do so, the app shows in-store as "downloading" but nothing actually happens and it's stuck at this stage forever. Stopping and restarting the service doesn't fix this, nor does completely powering off and on. Internet through the browser works as usual, as do all internet-enabled apps. I haven't installed or removed any software recently - the only change I did in the past 2 days is flash a new CWM recovery (went from 6.0.1.0 to 6.0.1.9) but I don't see what this has to do with the store.
Click to expand...
Click to collapse
Did you eventually fix this?
Cheers, FReaKRaNT
FReaKRaNT said:
Did you eventually fix this?
Cheers, FReaKRaNT
Click to expand...
Click to collapse
the fix was in post #11 . op can you update your op post as solved. in post number 11... Also the media data usage and battery drain was fixed in the small update 4.2.1 then the 1.xx mg update fixed this... hope this makes sense.

just got another update B575

This morning after I woke up I got a warning an update was available. I was on B573 before. Updated but have no idea what the changelog is. If anybody can help, please see attached screeenshot.
Mate 8 AL10
Had you had Google Play store authentication issues for apps you had never installed prior but wanted to try on 573? This seems to be an issue many of us are having with 7.0 on Mate 8 so far.....curious if its fixed by 575 somehow....even though doubting its a priority on Chinese AL10.
jasaero said:
Had you had Google Play store authentication issues for apps you had never installed prior but wanted to try on 573? This seems to be an issue many of us are having with 7.0 on Mate 8 so far.....curious if its fixed by 575 somehow....even though doubting its a priority on Chinese AL10.
Click to expand...
Click to collapse
No issues before none now.
OK...yeah...I have a feeling a full reset without restoring apps and data would fix the issue...but I didn't want to have go through the whole google the phone and reinstall everything routine. I did have to reset to get to nougat....but just restored apps and data with hisuite.
Looks like it's some optimization changes. I haven't received it yet on my B573, hopefully soon. Battery life seems quite bad right now. Looking through the forums with google translate, people seem to like it so far. One person mentioned wifi was a lot better, which is great as it got really choppy from 562 to 573.
Google translate of the changelog:
[optimization]
to optimize system performance and stability, make your phone run more smoothly, stable and optimized power consumption of mobile phone performance, extended battery life
optimization parameters holster screen brightness so that the brightness of the display screen more comfort
[repair]
repair Taobao application text input dialog occlusion problems
fix problems call recording can not add the specified contact
repaired HuaweiShare open WLAN download rate reduction problem
fixes some scenes outgoing calls can not be a problem
jasaero said:
OK...yeah...I have a feeling a full reset without restoring apps and data would fix the issue...but I didn't want to have go through the whole google the phone and reinstall everything routine. I did have to reset to get to nougat....but just restored apps and data with hisuite.
Click to expand...
Click to collapse
I'll save you the trouble and tell you to not factory reset.
I already wiped my phone clean using factory reset and that did not fix it.
Sent from my HUAWEI NXT-AL10 using Tapatalk
anwedr said:
I'll save you the trouble and tell you to not factory reset.
I already wiped my phone clean using factory reset and that did not fix it.
Sent from my HUAWEI NXT-AL10 using Tapatalk
Click to expand...
Click to collapse
Dang....wonder what the deal is with some of is having issues and some not. Gotta be something with google services or play store version or something.... But I have tried several with no luck.
jasaero said:
Dang....wonder what the deal is with some of is having issues and some not. Gotta be something with google services or play store version or something.... But I have tried several with no luck.
Click to expand...
Click to collapse
I didn't wipe anything and all works well. I even dirty flashed B562 over kang VIP B386 and then received B573 ota and today B575 ota
wmfreak said:
I didn't wipe anything and all works well. I even dirty flashed B362 over kang VIP B386 and then received B373 ota and today B375 ota
Click to expand...
Click to collapse
What version numbers are your services and play store at?
wmfreak said:
I didn't wipe anything and all works well. I even dirty flashed B362 over kang VIP B386 and then received B373 ota and today B375 ota
Click to expand...
Click to collapse
Mine works most of the time, but I find that when you try to download something that prompts you to download wifi it gives the error. Can you try installing an app like Dawn of Titans or Drift Legends? Those are two that gave me the error whereas I could install many other apps no problem. You don't have download the whole thing. If the download starts then it's working for you. It usually gives the error right after you click Install in the play store.
darkz said:
Mine works most of the time, but I find that when you try to download something that prompts you to download wifi it gives the error. Can you try installing an app like Dawn of Titans or Drift Legends? Those are two that gave me the error whereas I could install many other apps no problem. You don't have download the whole thing. If the download starts then it's working for you. It usually gives the error right after you click Install in the play store.
Click to expand...
Click to collapse
You could try Aptiode apk and download those games to see if it works.
Sent from my HUAWEI NXT-L29 using XDA-Developers Legacy app
jasaero said:
What version numbers are your services and play store at?
Click to expand...
Click to collapse
Playstore 7.3.07
Playservices 10.0.84
darkz said:
Looks like it's some optimization changes. I haven't received it yet on my B573, hopefully soon. Battery life seems quite bad right now. Looking through the forums with google translate, people seem to like it so far. One person mentioned wifi was a lot better, which is great as it got really choppy from 562 to 573.
Google translate of the changelog:
[optimization]
to optimize system performance and stability, make your phone run more smoothly, stable and optimized power consumption of mobile phone performance, extended battery life
optimization parameters holster screen brightness so that the brightness of the display screen more comfort
[repair]
repair Taobao application text input dialog occlusion problems
fix problems call recording can not add the specified contact
repaired HuaweiShare open WLAN download rate reduction problem
fixes some scenes outgoing calls can not be a problem
Click to expand...
Click to collapse
Definitely smoother! Battery has been amazing but I guess it's hard to tell after only one day ,
jasaero said:
Dang....wonder what the deal is with some of is having issues and some not. Gotta be something with google services or play store version or something.... But I have tried several with no luck.
Click to expand...
Click to collapse
EMUI never played well with Google services anyway.
My Android Wear would disconnect all the time.
What I have noticed with this whole Google playstore authentication issue is, wait a couple of hours, attempt to redownload the app and it'll download.
It's not a big deal. I wish my Google contacts' photos would sync and all, but meh.
What I am hoping for is the stable version will resolve all these Google issues.
wmfreak said:
Playstore 7.3.07
Playservices 10.0.84
Click to expand...
Click to collapse
Same for me....must not be that.
Have found if I install an app on the desktop play store website..it immediately acts like it has sent it to phone....and eventually after much time it either finally downloads and installs or allows you to do it from the playstore app. But if its an app you have never tried prior you basically HAVE to goto the desktop play store and send to phone to get it to eventually work. Once its been used once you can uninstall and reinstall like normal from playstore app later without the authentication issues. If its an app you have used prior...just not recent or even ever on the Mate 8 they will work like normal....this is only issue with app you have never touched EVER from the playstore.
me too I got a warning new update( B575) was available. I was on B573 before
i will download it and try i hope it solve my big issue regarding the google authentication
( which can not be solved neither by factory reset nor by delete account and clear cash or clear data or even uninstall and re install google play store or any google apps !)
my device is huawei mate 8 Chinese version NXT-AL100
medicalman said:
me too I got a warning new update( B575) was available. I was on B573 before
i will download it and try i hope it solve my big issue regarding the google authentication
( which can not be solved neither by factory reset nor by delete account and clear cash or clear data or even uninstall and re install google play store or any google apps !)
my device is huawei mate 8 Chinese version NXT-AL100
Click to expand...
Click to collapse
Sorry, but B575 does not solve the problem of google authentification !!!
I'm on the same situation !
a029159 said:
Sorry, but B575 does not solve the problem of google authentification !!!
I'm on the same situation !
Click to expand...
Click to collapse
Weird, I've never has such problems.
I got the update for B575 and tried to download a few apps and it didn't seem to have the auth problem..Not sure what changed. Can anyone give me an example of an app they couldn't install? I want to test it more..
The Google issue only happens when I want to install an app I've never installed before.
Using Android device locator, Google is unable to locate my device. My find 7 and Nexus 7 is fine.
Definitely a emui nougat issue.
Sent from my HUAWEI NXT-AL10 using Tapatalk

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