Issues after latest update G935FXXU1APF2/G935FODD1APF2/G935FXXU1APEQ - Samsung Galaxy S7 Edge Questions and Answers

First off, sorry about the uninspiring title
Now that that's out of the way, here's the problem.
Have got the latest update for the Edge and it was around 70+ mb (version details in the title).
After the update the "Storage" option within "Smart Manager" throws up the error: "Unfortunately, SmartManager Clean SDK has stopped." (Screenshot attached)
This happens every time it is run, even after a fresh reboot. But doesn't happen in case the cache of the app is cleared. But this only helps for one run. By the time the app is run again, same error.
Anyone else facing the same issue? If yes, found any workarounds? Also, how do I get this info to Samsung? Can't find an official forum that I can post this, so that they get it fixed.
Help appreciated in advance :fingers-crossed::highfive:

Ever tried resetting the device? Or wiping cache in recovery?

Working fine over here
Sent from my SM-G935F using Tapatalk

anirmj said:
First off, sorry about the uninspiring title
Now that that's out of the way, here's the problem.
Have got the latest update for the Edge and it was around 70+ mb (version details in the title).
After the update the "Storage" option within "Smart Manager" throws up the error: "Unfortunately, SmartManager Clean SDK has stopped."
Click to expand...
Click to collapse
Just had a look: NO problems here...
Which font are you using on your S7Edge?
Is your device "rooted"? Have you "disabled" any apps?

@JohnLouise: Mine's not rooted... yet.. Also don't want to reset, which would mean setting up the device from scratch, time consuming, would like to avoid.
I clean the Storage time and again, a habit that I believe is good in the long run. I had done it an hour before the update and it worked without issues. No new apps were installed after that, which would point the fingers squarely at the update being the culprit.
@henklbr: No system apps disabled, although i have disabled all microsoft provided apps (but that shouldn't cause the issue). Also, its the Rosemary font. You can find it in Settings>Display>Font
FYI, I use the small version of the font.
Well, guess I have no other choice but to wait for the next update, or someone who has a solution to this, and hope its fixed, or my phone to go bonkers out of the blue, in which case i'll have to reset.

anirmj said:
First off, sorry about the uninspiring title
Now that that's out of the way, here's the problem.
Have got the latest update for the Edge and it was around 70+ mb (version details in the title).
After the update the "Storage" option within "Smart Manager" throws up the error: "Unfortunately, SmartManager Clean SDK has stopped." (Screenshot attached)
This happens every time it is run, even after a fresh reboot. But doesn't happen in case the cache of the app is cleared. But this only helps for one run. By the time the app is run again, same error.
Anyone else facing the same issue? If yes, found any workarounds? Also, how do I get this info to Samsung? Can't find an official forum that I can post this, so that they get it fixed.
Help appreciated in advance :fingers-crossed::highfive:
Click to expand...
Click to collapse
Wiping cache in samsung recovery mode? U don't need to be rooted on that. Maybe the update causes issues and wiping cache and dalvik will resolve the problem.

I'm having the same problem since the last update, and I'm not rooted either.

Same here. Even after factory reset and clear cache. Now disabled the service, no error notification anymore. but still. It's not usable anymore

any news? im having the same problem here
Sent from my SM-G935F using XDA-Developers mobile app

No problems here.
Rooted and on latest
(Allthough the latest Update, i installed from Fresh (Complete wipe and reinstalled everything)
I thought to myself a 5th dirty update is pushing it abit.
All working fine here:

Same here, although I have non edge version on stock ROM. Nothing helped, so far. Hope next update will fix it.

anirmj said:
First off, sorry about the uninspiring title
Now that that's out of the way, here's the problem.
Have got the latest update for the Edge and it was around 70+ mb (version details in the title).
After the update the "Storage" option within "Smart Manager" throws up the error: "Unfortunately, SmartManager Clean SDK has stopped." (Screenshot attached)
This happens every time it is run, even after a fresh reboot. But doesn't happen in case the cache of the app is cleared. But this only helps for one run. By the time the app is run again, same error.
Anyone else facing the same issue? If yes, found any workarounds? Also, how do I get this info to Samsung? Can't find an official forum that I can post this, so that they get it fixed.
Help appreciated in advance :fingers-crossed::highfive:
Click to expand...
Click to collapse
Same problem here. Haven't resettled or anything

Same Problem here after June update (German T-Mobile branding).
Tried several times wiping Cashe of everything that has something to do with Clean Master SDK, or Smart Manager.
Did not help.
Today, i tried Factory Reset.
Did not help.
Imediately after that... i downloaded the latest Firmware with SamFirm.
Flashed it via ODIN.
Did not help.....
What the actual ****.
This is annoying as hell tbh. Especially, since over time, a lot "trash" sums up >_>
My only Workaround now is, downloading the Cleanmaster App, and delete "trash" with that, and deinstall the app again because it sucks balls and is annoying.

Kidsnd274 said:
Same problem here. Haven't resettled or anything
Click to expand...
Click to collapse
Darkseth said:
Same Problem here after June update (German T-Mobile branding).
Tried several times wiping Cashe of everything that has something to do with Clean Master SDK, or Smart Manager.
Did not help.
Today, i tried Factory Reset.
Did not help.
Imediately after that... i downloaded the latest Firmware with SamFirm.
Flashed it via ODIN.
Did not help.....
What the actual ****.
This is annoying as hell tbh. Especially, since over time, a lot "trash" sums up >_>
My only Workaround now is, downloading the Cleanmaster App, and delete "trash" with that, and deinstall the app again because it sucks balls and is annoying.
Click to expand...
Click to collapse
LOL, I removed SD card and problem has gone until restart. weird but works

Yes, this is a problem with SD card. I had same problem. Factory reset didn't help.
I tried clean my SD card from old and some corrupted files and now it works just fine.

kornelius1982 said:
LOL, I removed SD card and problem has gone until restart. weird but works
Click to expand...
Click to collapse
Late reply but:
i'm on November Patch level right now, and... Clean Master out of the Samsung Smart Manager.... works. everytime.
i never removed my sd card or anything. it just suddenly works ^^
don't ask me why. maybe a firmware issue, and now it's gone.
But i'll reflash with Odin 100% fresh as soon nougat is out!

Related

Apps Hang and dont donwload from Market

I am having this problem recently. I try to download any app or an update to any app. It will just sit at starting download and never download.
I am on Fresh ROM 1.0
I did update some apps after installing the ROM so that's not the problem.
I also have a problem that if I clear the cache, when I reboot Everything force and keeps force closing forever. Whats up with that? isn't the cache supposed to recompile on reboot?
I tried clearing the cache to fix the market issue to no avail (beacuse of all the force closes never got to see what happened after clearing cache). I tried clearing the cache from recovery and using Fresh's app installer,and both times tons of force closes.
Someone please HELP!
U probably need to login to gtalk. I had the same problem from using autostarts. Jus open the gtalk app, it will/should sign u in automatically.
this is not a gtalk issue. gtalk is not even related to what problem he has. i had it happen to me on my eris when i was playing around in the bootloader. when i started back up everything force closed and would not start. only sugetion i can give you on the force close it is a factory reset or ruu reset both will work. as far as downloads not starting are you rooted?
Yes, to install a custom ROM you need to be rooted. Tried the gtalk sing in to fix the Market issue and no dice. Still hanguing...
Anything else??
rigamrts said:
this is not a gtalk issue. gtalk is not even related to what problem he has. i had it happen to me on my eris when i was playing around in the bootloader. when i started back up everything force closed and would not start. only sugetion i can give you on the force close it is a factory reset or ruu reset both will work. as far as downloads not starting are you rooted?
Click to expand...
Click to collapse
So I'm not going to call you out or something, but please read before you speak. Gtalk is MAJORLY tied in to the market and it is a documented fix from google themselves to try signing in to gtalk to fix stalled downloads.
Even though it doesn't work for everyone (depending on the reason it's stalled) it IS related.
daveli said:
Yes, to install a custom ROM you need to be rooted. Tried the gtalk sing in to fix the Market issue and no dice. Still hanguing...
Anything else??
Click to expand...
Click to collapse
http://www.google.com/support/forum/p/Android+Market/thread?tid=57b5e3efa7477b50&hl=en
Hundreds (maybe thousands?) of posts. Starting back in March and dating all the way until today. Google hasn't been able to resolve the issue. I can tell you that what has always worked for me is a combination of cancel download > disable wifi > disable mobile data > enable mobile data > try download again.
Didn't work? Reboot and repeat. Eventually it will go......
Thanks a lot flipz. I'll try that
flipzmode said:
So I'm not going to call you out or something, but please read before you speak. Gtalk is MAJORLY tied in to the market and it is a documented fix from google themselves to try signing in to gtalk to fix stalled downloads.
Even though it doesn't work for everyone (depending on the reason it's stalled) it IS related.
http://www.google.com/support/forum/p/Android+Market/thread?tid=57b5e3efa7477b50&hl=en
Hundreds (maybe thousands?) of posts. Starting back in March and dating all the way until today. Google hasn't been able to resolve the issue. I can tell you that what has always worked for me is a combination of cancel download > disable wifi > disable mobile data > enable mobile data > try download again.
Didn't work? Reboot and repeat. Eventually it will go......
Click to expand...
Click to collapse
95% of the time your second sugestion works. it may be that gtalk has major issues with stalled downloads but ussually i have this issue when i start my download over wifi for some reason it just never connect to the google server but when i kill the download and connect over 3G or Edge it works everytime on my G1. that's been a documented fix too. this issue only happens more frequently on custom roms than stock android roms. so it's more of a rom issue that googe issue. we're all here to help each other not trash talk each other. from my point of veiw gtalk may have some type of issue but it's more with the rom cooks than the app itself and it's not their fault either gtalk was desighned to work on googles cookie cutter os not on the home brew roms so errors happen you just have to know how to sweat talk your andoid to doing things when issues happen. the problem i had with your post was you only stated the gtalk issue when the wifi issue is more prevelent. i wasn't sure if he was on stock os or custom os so i asked about it. then i would have given him the instructions on turning off the the wifi, killing the downloads, and restarting the phone. like you told him to in the second post cause that seem to work better than the gtalk method.
rigamrts said:
i wasn't sure if he was on stock os or custom os so i asked about it.
Click to expand...
Click to collapse
I stated clearly on my first post I am on Fresh 1.0 ROM, so everyone would know I was on a custom ROM.
daveli said:
I stated clearly on my first post I am on Fresh 1.0 ROM, so everyone would know I was on a custom ROM.
Click to expand...
Click to collapse
sorry. i did not read your post clearly thought when you said fresh you ment fresh install. haven't really been keeping up with the hero roms to much and thier names still waiting for my eris to get it's turn at root. when i saw your post it just reminded me of how my rooted G1 would not start downloads over wifi. so i asked rooted or not just to be on the safe side.
the thing that got me a little heated was when he said "not to call you out" then he goes into a trist about how wifi seems to be the better fix.
by the way did you get your problem fixxed?
rigamrts said:
sorry. i did not read your post clearly thought when you said fresh you ment fresh install. haven't really been keeping up with the hero roms to much and thier names still waiting for my eris to get it's turn at root. when i saw your post it just reminded me of how my rooted G1 would not start downloads over wifi. so i asked rooted or not just to be on the safe side.
the thing that got me a little heated was when he said "not to call you out" then he goes into a trist about how wifi seems to be the better fix.
by the way did you get your problem fixxed?
Click to expand...
Click to collapse
(Ok,fair enough it can be confusing when i wrote fresh; no worries).
About my problem: Not at all man, I tried every single one of the fixes and no luck. I am thinking about going back to stock and reflashing the custom ROM. I'll report back if/when/how it gets fixed
Nevermind Disregard
daveli said:
(Ok,fair enough it can be confusing when i wrote fresh; no worries).
About my problem: Not at all man, I tried every single one of the fixes and no luck. I am thinking about going back to stock and reflashing the custom ROM. I'll report back if/when/how it gets fixed
Click to expand...
Click to collapse
I ended up factory resetting and now everything downloads normally
So... apps were downloading perfect from market UNTIL I restored a nandroid backup. Afterwards, Apps hang again. I mean exactly after restoring, went to the market and the problem is there again. Can the problem be tied to restoring backups? Or just coincidence?
Update:
Got the downloads working after clearing the cache of every single google application on the phone as well as IM.
After this, started downloading the app and it still hung. Opened gtalk and exactly as it signed in it started downloading fine.
I tried the afore mentioned fixes and had no luck, so for anyone who has this issue and has not been able to resolve it, this is another workaround.
Just FYI to anyone still with problems, I had problems again today EXACTLY after restoring a backup again.
This post I quoted by Zippy-man did the trick today Great Help..
http://forum.xda-developers.com/showpost.php?p=5374641&postcount=43

Market problem (not the download one)

Today after I flashed the latest JPX Docrom, I wanted to visit the Market. Suddenly appeared to me the following error message: "Warning: Your device may not be compatible with Android Market For more information, contact the manufacturer of this product.". In the Market I have now lost my installed applications displayed and when I search for "documents" I hit only 5 results.
What I've tried:
-Re flashed the Rom
-flashed JM9 and then the standard JPX-
-flashed CyanogenMod
-searched for errors in the build.prop
etc. ......
I really do not know what more can I do? It would be very nice if you could help me.
I'm really sorry for my bad English
Have you wiped cache & dalvik cache after install?
This should be in general...
I wiped the normal and the dalvik cache and made an factory reset.
I have the same problem too
with original JPU, JPX, JPO, JM9, JP6... with all, the problem appears again
I have the same problem!
I tryed JPU clean without any mod/kernel ecc but 2 day ago was all fine..
Someone have this problem? what can we do to resolve?
Please help...
Thanks
This could be another time a problem with google. Like with the download problem.
i had this problem too this morning (i'm not on Doc's rom or anything, just using Supercurio's VooDoo kernel on stock FroYo). I got it fixed after clearing the Market Cache, after that i restarted the Market app, and immediately had the NEW Market layout. Maybe it's worth a shot.
J.
Maybe,
but why someone have this problem and someone no...
i can't understand this absurd situation...
But I´m glad to see that this not only my problem.
got same problem... tried everything, wiping everything lots of different roms.. nothing helps
Try updating to the latest version of market. Not via phone, but either search in the xda or google it & install.
ragin said:
Try updating to the latest version of market. Not via phone, but either search in the xda or google it & install.
Click to expand...
Click to collapse
also tried this, will try it again.
Think it's somehow coupled to my google account.
Today i have the same problem. My device mounts the RSJP5 rom. I guess that it is a server issue, or a random google account issue.
Are your IMEIs ok?
Market shows & behaves perfectly for me as of THIS moment.
PS : Its even downloading Ulysse Gizmos update as of the moment.
ragin said:
Are your IMEIs ok?
Click to expand...
Click to collapse
The IMEI of my device is corrupted. But the android market has worked until today. The Samsung market works still fine.
beat.kitano said:
The IMEI of my device is corrupted. But the market has worked until today.
Click to expand...
Click to collapse
The same situation...
Everything had work fine untill yesterday/today, never i get problem with market for my corruted imei and i think is not the problem, but i dont know why i have this problem
ragin said:
Are your IMEIs ok?
Click to expand...
Click to collapse
I meet some people with the correct IMEI and have the same problem with the market
Can some Dev post a hack for these people to STOP market from upgrading itself? Let them stay at a market that works.
ragin said:
Can some Dev post a hack for these people to STOP market from upgrading itself? Let them stay at a market that works.
Click to expand...
Click to collapse
I tried to flash many roms, with the newer and the old market version and all times I have the same problem

Market not working - how do I remove downloaded OTA update?

I have a problem. I can not get Market to work, even with the market enabler and the latest market mod from the NotionInkHacks forum. I had it working first, then did the OTA and it was still working. But then I did a full factory reset to clear out my Adam (something I always do after a few days with new units, so I can remove the traces of experimenting. And now I can't get Market working again! I have done the unbricking update with the recovery image dated the 24. of Jan, and I'm pretty sure that will fix it. The problem is that I can't seem to get rid of the OTA update that's on the unit. I have tried to hard reset it with both the reset in Settings and the one in the flash menu (power on + vol up), and still it's there installing itself. And I can't find it with Sniffer or Root Explorer! Any idea how I can remove this thing, so I can get back the Market access?
I also deleted the recovery.zip on the "internal SD card", and still I get "Your Adam is up to date" when I try to check if I'm back to an earlier image, and I have the same problem with Market. Driving me up the wall here! According to my About Adam the build number is NIP20230111.
I finally solved that. I downloaded the 5. of Feb update, and now I can update to the latest. Still market doesn't work, though. Any help on that would be appreciated! Driving me totally crazy...
Mastiff said:
I finally solved that. I downloaded the 5. of Feb update, and now I can update to the latest. Still market doesn't work, though. Any help on that would be appreciated! Driving me totally crazy...
Click to expand...
Click to collapse
Did you try force closing market and clearing data?
Sorry, should have posted that I finally got it. I went to Edenx and tried 3-4 full resets with that, and suddenly it worked. I have no idea how and why, but it's there now. It' very slow, but it's there. My son's Nook Color pops into market and makes searches in seconds, this takes at least half a minute. But I can deal with that. I've got Titanium Backup now, so I won't have to download anything more from the market if I don't need new apps.

Unfortunately the process com.android.phone has stopped

After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away? An the phone works fine.
Yes I did a clean install, tried clearing the data and cache from app manager and any of the obvious ideas.
Anybody else having this issue? Any help is greatly appreciated!
w
wmfreak said:
After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away? An the phone works fine.
Yes I did a clean install, tried clearing the data and cache from app manager and any of the obvious ideas.
Anybody else having this issue? Any help is greatly appreciated!
w
Click to expand...
Click to collapse
try doing a factory reset, if this does not work then try flashing a different 4.4.2 or re-downloading the one you flashed and trying again.
sweatingmytittsoff said:
try doing a factory reset, if this does not work then try flashing a different 4.4.2 or re-downloading the one you flashed and trying again.
Click to expand...
Click to collapse
thanks but I've already done all those
wmfreak said:
thanks but I've already done all those
Click to expand...
Click to collapse
you have already downloaded and installed a different version of 4.4.2????
if you are getting the problem on multiple roms then you must be doing something wrong during the flashing process.
Clear your cache from recovery rather than Application Manager.
radicalisto said:
Clear your cache from recovery rather than Application Manager.
Click to expand...
Click to collapse
Done that too
W
wmfreak said:
Done that too
W
Click to expand...
Click to collapse
Hmm, Tried a reflash? -- if no good, reflash with a full wipe that usually solves 99% of issues. Only thing I can think of
I had that problem too and it almost made me to hit my note 3 into the wall. From the first day I turned him...
My fix solution was Settings>Application Manager> Menu > Reset app preference>Reboot. Do it again if its going to be the sam outcome. I found tjat when you are force stopping aps, or closing you are going to end with those messages....
Sent from my SM-N9005 using xda app-developers app
uvaman said:
I had that problem too and it almost made me to hit my note 3 into the wall. From the first day I turned him...
My fix solution was Settings>Application Manager> Menu > Reset app preference>Reboot. Do it again if its going to be the sam outcome. I found tjat when you are force stopping aps, or closing you are going to end with those messages....
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
just tried that too, rebooted, same result
W
my friend
don't try to reset , wipe any thing .
i have same problem and posted before : http://forum.xda-developers.com/showthread.php?t=2620340
i asked from all kings of developing , but no one could help me .
i searched on google and found out that problem maybe cause of our sim-card . maybe changing sim card your problem will be solved.
i'm almost confident that is cause of baseband " NA6" and we should wait for 4.4.2 for our region with different baseband .
be aware , this problem is with u even when try any custom rom , cause all af the are using NA5 and NA6 .
just crossing your finger and wait for new and diffrent baseban version my friend .
I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.
stevenschemers said:
I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.
Click to expand...
Click to collapse
Are you rooted with any changes?
Sent from my Note 3...making all others drool!
I had the same type of problem myself,
But on my HTC one. I was close to start the painful process of unrooting my device and go back to stock.
My problem was not having ANY network & using the phone or sms didn't work at all. I read many "solutions" on the internet but none helped.
I experimented myself and found a solution to my problem. If it can help others as well I am glad.
First go into settings, then apps.
Scroll to all applications, search for phone.apk - if you have an option to uninstall phone.apk to previous version/state do this. Reboot the phone. In my case this did the trick and everything is working properly. Hope it helps others as well.
Please respond if you tried and it worked. It may be helpful for others too.
Solving Unfortunately the process com.android.phone has stopped IN HTC>>>ANY MODEL
:good::good::good::good::good::good:
I was in this trouble for 6 days,
I gave mu cellphone to many Repairman And I asked them if any friend of them can fix it please do it.
But nobody with any expensive Boxes couldent to fix.
I got my HTC sensation and I was very sad.
But Abruptly I found a way.
I did my cellphone to SUPER CID with ADB & FASTBOOT before.
Because of that change my phone didnt know my sim card.
Some peoples only get an update and they fall into this problem. I am in IRAN (middle east)
YOU MUST CHANGE YOUR CID TO YOUR AREA.
in HTC Series CID s are here
http://forum.xda-developers.com/showthread.php?t=2445289
THIS IS ONLY WAY FOR PERSONS THAT ANY WIPE OR RESET DIDNT WORK FOR THEM.
mobile issue
i have katboon tab a34 in tablet one problem that is unfortunately process.com android.phone the stooped. so pls give me solutions of this problem
Response
himmat7 said:
i have katboon tab a34 in tablet one problem that is unfortunately process.com android.phone the stooped. so pls give me solutions of this problem
Click to expand...
Click to collapse
did yo any Update your tablet??
Which Country Are You in?
Is your Device rooted?
process com.android.phone has stopped working
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.
Help from HTC user
professor2012 said:
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.
Click to expand...
Click to collapse
HI, it's possible that you installed wrong art area, my English language is not good,, try to download your region art runtime, this error come when the phone doesn't know your region, for example you r in middle East but you have installed art runtime for Europe,, I didn't work on any LG mobile phones, I hope it be helpful
professor2012 said:
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.
Click to expand...
Click to collapse
Try wiping cache, dalvik cache, system data and then factory reset (all this from recovery). I don't own a LG phone but this process is the same for almost all phones I think.
how did you erase the cache/dalvik in this situation
stevenschemers said:
I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.
Click to expand...
Click to collapse
How did you wipe the cache/dalvik in this situation. I can't even reinstall anything to re-root the phone. And there is no keyboard that I can type on. The only way that I can communicate with the phone is to speak through voice mode. And that isn't always a good experience.

Netflix Error 5.2 after updating to Android 8.0- UNROOTED, STOCK

Hi all,
Just updated my stock, unrooted Verizon Galaxy S8 this morning to Android 8.0. Now, whenever I try to watch a show on Netflix, I get an error message saying "This video could not be played. (5.2)". I have already uninstalled and reinstalled, restarted my phone, and called Netflix (who said to just contact Samsung- and we all know how useful that will be). Any ideas here for how to fix?
Thanks!
I fixed that using root.
In a nutshell:
Rename the following file:
/system/lib/liboemcrypto.so to /liboemcrypto.so.bak
Not sure if you can root a Verizon S8, try your luck at this thread for a discussion on the issue.
Ahmer Jamil Khan said:
I fixed that using root.
In a nutshell:
Rename the following file:
/system/lib/liboemcrypto.so to /liboemcrypto.so.bak
Not sure if you can root a Verizon S8, try your luck at this thread for a discussion on the issue.
Click to expand...
Click to collapse
I can't, and don't want to root- I feel like Netflix and/or Samsung really screwed up here
This is an issue with Android's DRM implementation, I guess. Can you check if your device passes SafetyNet?
That's ... Odd. Netflix works fine for me
ryanpm40 said:
That's ... Odd. Netflix works fine for me
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Never mind- It randomly started working again!
mancoh51 said:
Never mind- It randomly started working again!
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Haha well I'm glad it's working for you! After it working all night for me, I'm now getting the same exact error you were getting. It's really annoying me, going to try rebooting next I guess.
Edit
So, rebooting was enough to let me watch one episode of a show, but then I got that error when I autoplayed to the next. I cleared the app's data and that fixed it, too. We'll see if that's a permanent fix.
I have this exact same problem. Don't want to root or unlock. I've tried uninstalling and installing the app. I've tried clearing data and cache. Is the next step a factory reset? Anything else I can do before that?
Buffpandabear said:
I have this exact same problem. Don't want to root or unlock. I've tried uninstalling and installing the app. I've tried clearing data and cache. Is the next step a factory reset? Anything else I can do before that?
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Same thing happened to me. Just uninstalling and reinstalling the app didn't work. Had to reboot the phone after reinstalling and after logging back into Netflix, went to settings and ran check network. Everything came back OK. Was able to watch without any issues since. Hoping it stays that way.

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