Help recovering Samsung Galaxy Note 3 contents - Galaxy Note 3 Q&A, Help & Troubleshooting

Hi all, I have a Samsung Galaxy Note 3 and I dropped it on the floor. On the outside, the phone is fine but when I try to restart it, it gets stuck on the splash screen as per this picture
{
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"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
So, I researched XDA forums and someone suggested pressing the Home+Power+Volume up. When I do it, it just enters a loop vibrating every 10 secs (approximately) with a black screen as per this picture
Continued researching XDA forums and found another post telling me to try pressing Home+Power+Volume down to enter an emergency menu. I did so and got the following screen with 2 options (Continue or cancel). I chose continue
When I pressed the volume button up, it showed me the following screen, and stayed there for at least 10 minutes
This reminded me I tried to install a new ROM about 2 years ago (this was my first Android phone), didn't work, but the phone worked well until I dropped it, 2 years after I tried installing a new ROM!
So, I tried repeating the same steps, but this time cancel it. It was stuck in the splash screen again.
In the meantime, I got myself a new phone and the only thing I want to do is to recover the pictures and videos I had in the Note 3.
When I connect the Galaxy Note 3 to my laptop using the original cable, when it's stuck on the splash screen, the laptop doesn't recognize the device and therefore doesn't read the content. The same applies if I press Home+Power+Volume up or Volume down.
What are my options? Is it possible to recover the phone maintaining the contents? Is there a physical device I can use to recover the data (ie. dismantle the phone and read the "hard drive" directly)?
Any help will be very appreciated. Many thanks in advance!

It seems a hardware problem, 'cause it occurs after a shock.
But, before going to panic or to pay a repair, you can try to extract the battery (though maybe it was already got off the phone on the fall).
Wait a minute or so, then re-connect the battery, restart the phone and pray...
Try again the Recovery mode : the home >vol up>power buttons (press Power as the last button). If you enter recovery, make a Factory reset.
If not Recovery, go to download mode, as your 3rd photo. Flash a STOCK firmware, this will not change your Knox.
It is all I can say about. Maybe another more expert member can give you better advice.

Still no joy
aftnoon2 said:
It seems a hardware problem, 'cause it occurs after a shock.
But, before going to panic or to pay a repair, you can try to extract the battery (though maybe it was already got off the phone on the fall).
Wait a minute or so, then re-connect the battery, restart the phone and pray...
Try again the Recovery mode : the home >vol up>power buttons (press Power as the last button). If you enter recovery, make a Factory reset.
If not Recovery, go to download mode, as your 3rd photo. Flash a STOCK firmware, this will not change your Knox.
It is all I can say about. Maybe another more expert member can give you better advice.
Click to expand...
Click to collapse
Hi afternoon2 - thank you for your help. I have removed the battery and restarted the phone 1 million times. Unfortunately, it never progressed beyond the splash screen.
When I go into recovery mode (Home+Power+Volume up) it goes into vibrating cycle but never displays anything on the screen as described.
Any other suggestions folks?

even with it doing all that, can you hook it up as a us b device to get your data?

gad42000 said:
even with it doing all that, can you hook it up as a us b device to get your data?
Click to expand...
Click to collapse
Hi gad42000 - thank you for the suggestions. Nope, when I plug in the phone via USB I can't see the phone on the laptop and therefore can't access any of the folders.
Is it possible to read the "hard drive" via some other hardware?

If it's a hardware problem (which I also believe it is) what can I do to recover the data?

I would in your shoes .
Install Samsung USB Drivers .
Change USB Port and change USB cable .

JJEgan said:
I would in your shoes .
Install Samsung USB Drivers .
Change USB Port and change USB cable .
Click to expand...
Click to collapse
Hi JJEgan - thank you for the suggestion. I have installed the Samsung drivers via Kies and the cable is brand new. How do I change the USB port?

I think he means try different USB ports on the computer.

audit13 said:
I think he means try different USB ports on the computer.
Click to expand...
Click to collapse
Hi audit13 - thanks for clarifying. Do you have any other suggestions on how to retrieve data?

Recuva if you can connect .
Or a Data Recovery Service may help but expensive .

dquelhas said:
Hi audit13 - thanks for clarifying. Do you have any other suggestions on how to retrieve data?
Click to expand...
Click to collapse
What do you mean by "data". Your media, photos, etc, or the apps data?
My advice is to enter download mode, flash through Odin stock firmware and see what you get. Pick up the know how in the "General" forum of this device.
If success, you will not lose your media data.

If you can get the phone recognized by the computer, you could flash twrp, boot into twrp, mount the data partition, and copy the data to the computer.

JJEgan said:
Recuva if you can connect .
Or a Data Recovery Service may help but expensive .
Click to expand...
Click to collapse
Hi JJEgan - thank you for the suggestion. Any chance I can dismantle the phone and read the drive (ie. like the ones you connect hard drives to and mount as a USB)?

audit13 said:
If you can get the phone recognized by the computer, you could flash twrp, boot into twrp, mount the data partition, and copy the data to the computer.
Click to expand...
Click to collapse
If the computer read the device, then he can recover not only the media but also the whole device by flashing it's latest firmware via Odin!

Marvino. said:
If the computer read the device, then he can recover not only the media but also the whole device by flashing it's latest firmware via Odin!
Click to expand...
Click to collapse
Apart from what flashing the firmware wipes .
<Hi JJEgan - thank you for the suggestion. Any chance I can dismantle the phone and read the drive (ie. like the ones you connect hard drives to and mount as a USB)? >
NO its nand memory .

Marvino. said:
If the computer read the device, then he can recover not only the media but also the whole device by flashing it's latest firmware via Odin!
Click to expand...
Click to collapse
A phone maybe recognised by a computer but that does not automatically mean Odin can be flashed.

Related

[GUIDE] Recover your bricked Bell (or other download mode disabled SGS)

I went and bricked my SGS again and thought great.. time to exchange again right? Wrong.
My Bell SGS is one of those cute ones that has no download mode. I thought all hope was lost. It wasn't.
It's simple, adb reboot recovery works fine. But trying to adb is a pain in the ass. Easy solution.
1) Get the one click root/unroot tool: http://forum.xda-developers.com/showthread.php?t=742403
2) Use the tool--any setting is fine, all we're using this for is getting into recovery mode. I clicked unroot 2.1.
3) Surprise! The tool can communicate with the phone just fine even though the phone is failing to boot. You're now in recovery mode.
4) Wipe the data and the cache on the device, and you're good as new. No flashing of update.zip required.
I guess that:
adb reboot recovery
would also work then?
Mithent said:
I guess that:
adb reboot recovery
would also work then?
Click to expand...
Click to collapse
You know, I have no idea. I'm assuming so since that's what I believe his software calls upon, but I've never actually tried it.
define your "bricked"
did you get this screen of
pc-!-phone ?
because in that screen, the phone is not recognized by windows when you plug in the USB cable
so ADB doesn't work when it's the phone is not listening to the PC
Mithent said:
I guess that:
adb reboot recovery
would also work then?
Click to expand...
Click to collapse
AllGamer said:
define your "bricked"
did you get this screen of
pc-!-phone ?
because in that screen, the phone is not recognized by windows when you plug in the USB cable
so ADB doesn't work when it's the phone is not listening to the PC
Click to expand...
Click to collapse
No, I did not get that screen. For me, it just blacked out and locked on bootup.
scouzer said:
No, I did not get that screen. For me, it just blacked out and locked on bootup.
Click to expand...
Click to collapse
then that is not bricked
that is just a software error
when you are truly bricked the phone will not do anything but show you only that screen
AllGamer said:
then that is not bricked
that is just a software error
when you are truly bricked the phone will not do anything but show you only that screen
Click to expand...
Click to collapse
Well I did not know this, and I doubt many people here do either. So I think it's helpful.
picture here
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
* adding it to wiki
Hope I never see that screen then, so if you see that is it game over....no chance of recovery?
galaxysman said:
Hope I never see that screen then, so if you see that is it game over....no chance of recovery?
Click to expand...
Click to collapse
If your phone is 3 button disabled, no chance of recovery. If you have 3 button recovery enabled, it's no big deal.
Cant you just send it into Samsung to recover it if its under warentee??
Cant you just send it into Samsung to recover it if its under warranty??
d3a said:
Cant you just send it into Samsung to recover it if its under warentee??
Click to expand...
Click to collapse
yes you can
actually i did that to mine the one that had the 3 buttons disabled
the new one i picked up have the 3 buttons working properly
Can the 3 button be enabled through a potential future software update?
Or is it something thats so hard-coded in, that it cannot he ever fixed
Ziostilon said:
Can the 3 button be enabled through a potential future software update?
Or is it something thats so hard-coded in, that it cannot he ever fixed
Click to expand...
Click to collapse
it's called a SPL, it might be possible to be fixed if some developers figures out how to copy a good SPL over the defective SPL, but at the moment there is no fix
When i press "3 button" i go to downloading mod, how to get in recovery ? Except from rom manager...
micri said:
When i press "3 button" i go to downloading mod, how to get in recovery ? Except from rom manager...
Click to expand...
Click to collapse
same 3 button, but use volume up instead of down
see the wiki
http://forum.xda-developers.com/wiki/index.php?title=Samsung_Galaxy_S/Vibrant_GT-I9000M
Someone please help
I was trying to run the DTJG4 with the 512 PITT through ODIN when it failed.
I tried again and it didnt flash, so I tried rebooting the phone.
Now I get nothing... just a black screen.
Plug in the power, nothing, plug in the USB, nothing.
Battery removed several times and tried powering up just with power and battery, and trying 3 button combo that didnt work before, but still nothing.
Any ideas?
Thanks
AllGamer said:
picture here
* adding it to wiki
Click to expand...
Click to collapse
I had I9000M do this, 3 button mode was not working and had to return it. It happened during a kies update, luckly, 20 minutes after I had bought it. So I went to a different store and got my current phone. This phone is the best one of the three I've owned. Either 3 button mode just works, and the g-sensor calibration is much closer to being dead on. So there are good ones out there.
I've had 3 total. Here's a breakdown.
1. Purchased august 6th. First phone sold in the store. Download and Recovery modes worked 25% of the time. G-sensor calibration was horrible. Also could not be unlocked.
2. August 21st. Could not get the phone into either mode with button presses. Phone unlocked, but bricked via kies update. Never got to test the g-sensor. Last phone in same store as first purchase.
3. August 21st. Near perfect phone. 100% sucess gettung into download or recovery modes. Unlocked easily, and G-sensor is just slightly off. No need for calibration, unless using as leveling device. Purchased at a store that got initial stock on august 8th.
So, there ARE good phones out there. But the majority by the sounds of it are less than good. Which is unforunate.
As a former samsung owner as well, this is dissapointing. The original galaxy i7500L is still officially running android 1.5 in canada. I just hope and pray samsung doesn't drop this device from their dev cycles. And better yet.. Can fix all these problems with an update somehow...
Sent from my GT-I9000M using XDA App
So, only that specific screen counts as a brick?
On mine the 3 button combo doesn't work (I can only get to some weird "upload mode"), and the phone is stuck on the "Samsung Galaxy S GT-I9000" screen when I boot it up.
Does that mean I should still be able to use ADB with it? The PC seems to recognize the phone (as "SAMSUNG USB Composite Device"), as well as Odin, but ADB doesn't.

Upgraded through KIES to FROYO buts stuck at BOOTING & VIBRATES

I have just upgraded to FROYO through KIES after 3 HOURS of waiting.
But my is stuck at boot screen & vibrates..
i had tried the recovery but no use.
please help me...
Take the battery out, try recovery mode again.
Or you didnt uninstall your lagfix before updating.. If so, do a factory reset in the recovery console.
i did that by VOLUME UP + HOME + POWER.
it went into recovery mode i did every thing NO USE.
did wipe all data, factory, format sd card. Still no use.
i heard about hard reset VOLUME DOWN + (press & release) POWER
then clear storage.
BUT HARD RESET is not working for me..
Donald Nice said:
Or you didnt uninstall your lagfix before updating.. If so, do a factory reset in the recovery console.
Click to expand...
Click to collapse
i haven't installed any lagfix
If you are able to enter to download mode then try reflashing via odin it should work.
dalepraneeth said:
I have just upgraded to FROYO through KIES after 3 HOURS of waiting.
But my is stuck at boot screen & vibrates..
i had tried the recovery but no use.
please help me...
Click to expand...
Click to collapse
i had the same problem and just Vol Up+Home+Power then did a factory reset and then it started up normally.
i had the root & lagg fix when i updated to Android 2.2 Optus
Mr.Hunk said:
If you are able to enter to download mode then try reflashing via odin it should work.
Click to expand...
Click to collapse
how much time would it take through ODIN for flashing???
I got the same issue here. And my SGS can not boot into download mode by hold 3 buttons.
Anyone knows what's the option for me now?
Thanks
Hi
I had the same issue it vibrated and didn't boot up. Remove SD Card, go to recovery via VOL UP + HOME + POWER button when you see boot screen releae all buttons. You are in recovery mode. Vol up down and select wipe data/ factory reset, confirm and your device shall boot.
My SGS booted after this and Yes I had OCLF lagfix installed, device rooted which I didn't remove prior to update. Now its fine again.
Now i tried to flash it through ODIN.
It was taking a long time so i stopped
it is displaying this
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
[/URL] Uploaded with ImageShack.us[/IMG]
now please help me
dalepraneeth said:
Now i tried to flash it through ODIN.
It was taking a long time so i stopped
it is displaying this
[/URL] Uploaded with ImageShack.us[/IMG]
now please help me
Click to expand...
Click to collapse
From this screen you sholud be able to enter in downloadmode. And, but I'm not sure, from this screen Kies should be able to recover the phone too...
Any way:
Always is a solution.... Search here, on forum, about JIG method to unbrick Galaxy S. You have to made a 301kohms rezistor and connect it on 2 pins from a usb cable. You'll see more pictures, it's easy to made it...
This JIG rezistor will always put the phone in download mode. From here you can reflash with Odin any rom you want.
But, if Odin stopped, there are 2 possibilities: you don't have the phones drivers installed corectly, or (and most important) you don't close Kies from Task Manager before launch Odin. If Kies is runing will take the comm port busy and Odin can't use it to comunicate with the phone.
Always close all Kies applications before flashing with Odin. It's very important.
Good luck.
dentimarius said:
From this screen you sholud be able to enter in downloadmode. And, but I'm not sure, from this screen Kies should be able to recover the phone too...
Click to expand...
Click to collapse
I did not find that recovery.....
does that have to work if KIES pops some recovery of os????
please tell me a way to flash back to
original DDJG4 india firmware...
and is it possible to upgrade to FROYO using KIES after flashing???
have you tried adb search youtube for a tutorial. you can reboot/recovery or download and much much more.
MAKE SURE YOU ARE IN DEBUGGING MODE WITH ADB. and i take out the sim card and ext sd card.
you use commands like c:\androidsdk\tools\adb reboot download
c:\androidsdk\tools\adb reboot recovery
c:\androidsdk\tools\adb reboot
also try apk 3.0 this lets you install apk's via your pc right to your phone, search for z4root apk on this site and use adb to reboot into recovery to apply update.zip
hope this helps, i also have no 3 button combo
dalepraneeth said:
Now i tried to flash it through ODIN.
It was taking a long time so i stopped
it is displaying this
[/URL] Uploaded with ImageShack.us[/IMG]
now please help me
Click to expand...
Click to collapse
Not sure why you would purposly stop Odin while it was running. All you are doing is creating a worse and worse situation for yourself by doing things like that.
It seems to me that you do not know enough about flashing, etc to even be concidering doing so, so... I reccomend that after you finally get your device up and running again that you ONLY flash through Kies and dont do anything else as you will likely end up with one issue after the other...
yiannisthegreek said:
Not sure why you would purposly stop Odin while it was running. All you are doing is creating a worse and worse situation for yourself by doing things like that.
It seems to me that you do not know enough about flashing, etc to even be concidering doing so, so... I reccomend that after you finally get your device up and running again that you ONLY flash through Kies and dont do anything else as you will likely end up with one issue after the other...
Click to expand...
Click to collapse
personally it amazes me when i read some of the horror stories on this site, i find it very couragous that anyone would attempt this without proper research, .
some of the complex hacks i am seeing just aren't needed, yet people risk bricking their phones. Anyway good luck to all who venture in to flashing, you dont learn if you dont try and without mistakes we would not learn as much so thankyou i know no what not to do hi.
I got into the download mode finally by the hairdryer method and load the original optus jg4 rom into the phone, then upgrade to froyo again.
Now everything works fine.
jamyi said:
I got into the download mode finally by the hairdryer method and load the original optus jg4 rom into the phone, then upgrade to froyo again.
Now everything works fine.
Click to expand...
Click to collapse
I searched about the hairdryer method but I don't find anything. Can you help me with a link please?
jamyi said:
I got into the download mode finally by the hairdryer method and load the original optus jg4 rom into the phone, then upgrade to froyo again.
Now everything works fine.
Click to expand...
Click to collapse
I searched about the hairdryer method but I don't find anything. Can you help me with a link please?

I just bricked mi phone :(

Try to return to stock from cyanogenmod, install the 4.1.2 baseband and I showed up this screen:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I thought I could get it back by KZD and appears this:
I need your help to get my phone if you can help me appreciate it all.
Look for a file v10d_downgrade.kdz in the net, you have to flash that. And the flash whatever kdz you want
It wont work with other kdz.
Ps: i see a white screen in the first photo
Sent from my LG-E612g using Tapatalk 2
raul338 said:
Look for a file v10d_downgrade.kdz in the net, you have to flash that. And the flash whatever kdz you want
It wont work with other kdz.
Ps: i see a white screen in the first photo
Sent from my LG-E612g using Tapatalk 2
Click to expand...
Click to collapse
It does not work, the KDZ throws me the same error. Look:
DELETED sorry wrong post
First of all reinstall the drivers on your computer
Then, did you try to remove the battery, plug the phone to your computer (without the battery), then try to start the phone in Emergency Mode?
If you get to the Emergency Mode with the correct drivers installed, you should be able to flash anything from KDZ.
This method was the only way I could get my L7 in Emergency Mode AND recognized by KDZ, so you could be in the same situation as me maybe?
That method never worked for me, did you get a "UpTestEX_mod2_marwin.exe" in the packge that you downloaded? Use that, select emergency and the v10d_downgrade and flash! (follow a tutorial, you need to install small http server before...... like here)
have u tried "vol down" + "power button"
and when buttons light up, press the "menu" button
and do it a couple of times?
Nothing I've read has worked for me, trying to read the information on the device I get this:
venezuelanboy said:
Nothing I've read has worked for me, trying to read the information on the device I get this: /QUOTE]
Read Information never works, you have to "upgrade start" rigth away! Don't worry about that error
Click to expand...
Click to collapse
raul338 said:
venezuelanboy said:
Nothing I've read has worked for me, trying to read the information on the device I get this: /QUOTE]
Read Information never works, you have to "upgrade start" rigth away! Don't worry about that error
Click to expand...
Click to collapse
Upgrade Start does not work
Click to expand...
Click to collapse
Let pass without touching the screens and it appeared this, the touch screen does not work at this point, I touch it and nothing happens.
At a time when one of the combinations I appeared the cwm recovery, but when I restart the screen turned white and yellow of the previous photos.
raul338 said:
venezuelanboy said:
Nothing I've read has worked for me, trying to read the information on the device I get this: /QUOTE]
Read Information never works, you have to "upgrade start" rigth away! Don't worry about that error
Click to expand...
Click to collapse
Upgrade Start does not work
Click to expand...
Click to collapse
venezuelanboy said:
raul338 said:
Upgrade Start does not work
Click to expand...
Click to collapse
Did you set up small http server & configure it? (also with host file)
Sent from my LG-E612g using Tapatalk 2
Click to expand...
Click to collapse
Hey friend. I have already almost lost my phone several Times.
But persistance is the best to resolve your problem.
Firstly ur phone isnt bricked as it turns on!!!
So try this:
1° turn off phone
2° bottom up + down + turn on
3° should apper "emergency mode" [if this didnt work, try And get in this screen"
4°flash KDZ ( MAKE SURE ITS ON EMERGENCY MODE ON KDZ UPDATER ! AND THE MOST
IMPORTANT WHEN YOU FLASH IT WILL POP UP SEVERAL ERROS . DONT DO NOTHING LET IT CONTINUE )
5° Phone will boot loop (resolve it making a HARD RESET (bottom down+ menu+turn on)
6° now it will reset everything. Then u must flash AGAIN KDZ UPDATER (BUT NOW IT WONT SHOW ERROS ON KDZ UPDATER )
Job done
Phone recovered
PM ME IF ANY DOUBT OCCOURS
Sent From ... Lg e400 <-- {[Brasilian Here]}
Enter in DIAG MODE vol up+vol down+ turn on
(Just do it IF -> u have tried my tip ABOVE this one.)
After that , make sure u connect ur phone then, flash in KDZ UPDATE.
NO ERROR . THIS MUST WORK FOR YOU . AND AS I SAID
IF IT DONT RECONIZE YOUR PHONE THEN U MUST HARD RESET IT .
Sent From ... Lg e400 <-- {[Brasilian Here]}
Finally I could fix the problem without using KDZ and now I want to share with the community.
1. Remove the phone battery.
2. Press the button '+', and connect the usb (without battery).
3. Wait until the drivers are installed on the computer.
4. With the program of LG Mobile Support Tool, and with the phone connected press "Upgrade Error recovery" within the program.
5. Let it download the rom, you unzip and install.
Note: All this process without the battery attached to the phone.
That's all
Bootloop on CMWR and phone never close, only without battery!
Hello.
Today i want to upgrade my android, and surprise! When i push "install"and phone is was restarted, is entered in a continuos loop restart directly in CMWR mode. Here, it was impossible to install anything or make any changes, only "restart", and again, the phone is restarting directly in CMWR mode. At first I thought I bricked my phone, because even in emergency mode it could not start
BUT all this is madeit with battery inside!
After reading what was written here, I realized that I have to remove the battery, and surprise, on the second attempt i managed to start in emergency mode! (with usb cable connected to PC! ) :laugh:
Good...
Now, i openet the "LG Mobile Support Tool" (with usb connected to PC), and after LG mobile tool i let to check and install the last version of USB drivers , it was able to communicate with my PC. After that, i installed the latest available version of Android, via LG Mobile Tool and now is working.
BUT i lost the root of the phone. Anyway, it's the phone of my wife, and she's not interested in "walked" through it
Thanks to "andersonlima" , i understand that as long as boots, is not bricked !
Good luck in the future, and most importantly, read well, with calmness, that can occur various ideas, along with what you have in face, may lead to solving your problem! :good:
venezuelanboy said:
Finally I could fix the problem without using KDZ and now I want to share with the community.
1. Remove the phone battery.
2. Press the button '+', and connect the usb (without battery).
3. Wait until the drivers are installed on the computer.
4. With the program of LG Mobile Support Tool, and with the phone connected press "Upgrade Error recovery" within the program.
5. Let it download the rom, you unzip and install.
Note: All this process without the battery attached to the phone.
That's all
Click to expand...
Click to collapse
Omg man, thanks! Worked perfect, but i used kdz, lg software does not worked.

LG G2 D802 stuck on gray lines

I got a new LG G2 D802 today, managed to root and I used AutoRec to install TWRP. The app said it was successful but as soon as I booted into recovery, I get this screen and it's stuck.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
If I hold the power button for 10 seconds, it goes black. Then when I press it again, the lines move about like its a broken splash screen.
Really, really appreciate anyone that can help get me back to a working phone - I'm using a mac.
Thanks.
alltheway3 said:
I got a new LG G2 D802 today, managed to root and I used AutoRec to install TWRP. The app said it was successful but as soon as I booted into recovery, I get this screen and it's stuck.
If I hold the power button for 10 seconds, it goes black. Then when I press it again, the lines move about like its a broken splash screen.
Really, really appreciate anyone that can help get me back to a working phone - I'm using a mac.
Thanks.
Click to expand...
Click to collapse
So when you turn it on your phone after turning off you don't see the LG screen but only the lines? or only in the recovery?
wulsic said:
So when you turn it on your phone after turning off you don't see the LG screen but only the lines? or only in the recovery?
Click to expand...
Click to collapse
Thanks for the reply. This is all I see. The lines move about a bit then get stuck on the above screenshot. I can't get into recovery :crying:
alltheway3 said:
Thanks for the reply. This is all I see. The lines move about a bit then get stuck on the above screenshot. I can't get into recovery :crying:
Click to expand...
Click to collapse
Try entering download mode - poweroff the device -> hold volume up and connect to pc. Then try flashing your stock firmware.
bender_007 said:
Try entering download mode - poweroff the device -> hold volume up and connect to pc. Then try flashing your stock firmware.
Click to expand...
Click to collapse
Just tried that - it switched the phone on - the lines moved around again then settled into the screenshot.
Do I need the drivers installed on a PC for this to work? I tried it on a mac with Android File Transfer.
alltheway3 said:
Just tried that - it switched the phone on - the lines moved around again then settled into the screenshot.
Do I need the drivers installed on a PC for this to work? I tried it on a mac with Android File Transfer.
Click to expand...
Click to collapse
You need windows + lg flash tool 2014 + your kdz, drivers would install through the lg suite.
bender_007 said:
You need windows + lg flash tool 2014 + your kdz, drivers would install through the lg suite.
Click to expand...
Click to collapse
Thank you - I'll give it a shot. Where can I find the KDZ?
Here m8, to be sure you have the correct one.
bender_007 said:
Here m8, to be sure you have the correct one.
Click to expand...
Click to collapse
Unfortunately I can't get to the dialer to get my IMEI. I know they used to be under the battery but thats obviously a no no on the g2.
Regardless, I found the .kdz here http://storagecow.eu/index.php?dir=Xda/LG+G2/Stock/Hong+Kong+D802/
Installed the drivers, LG Flash Tool 2014, attempted to put my phone into Download mode (The phone has the grey lines in different places) but the PC still doesn't recognize the phoen when I plug it in and the flash tool cannot read the phone also.
Any other suggestions please? Thanks.
You may also try the tot method.
Can you recognize if the image behind the lines is small (centered on the screen) or a larger one ?
Because it might be that you've got blue circles, which are shown prior to entering the actual download mode..
bender_007 said:
You may also try the tot method.
Can you recognize if the image behind the lines is small (centered on the screen) or a larger one ?
Because it might be that you've got blue circles, which are shown prior to entering the actual download mode..
Click to expand...
Click to collapse
I don't actually know if its going into download mode or not. I've taken another photo as below which shows what my phone looks like when plugged in, the lines move around like an animation to start of with then settle in this position - there isn't actually anything behind the lines. It's almost as if the screen is messed up and the pictures aren't displaying correctly. I seriously doubt it is a hardware issue as it was working just fine before using AutoRec.
Just so annoyed at myself for doing this so soon after I got it -_-
1. power off
2. hold volume up and connect to pc
3. flash kdz
________________
or just connect to pc if it doesn't boot, see if there is some device in device manager that wasn't there.
bender_007 said:
1. power off
2. hold volume up and connect to pc
3. flash kdz
________________
or just connect to pc if it doesn't boot, see if there is some device in device manager that wasn't there.
Click to expand...
Click to collapse
To make things more clear, I've posted a video of going into download mode and showing the flash tool. Maybe this will help?
https://www.youtube.com/watch?v=KBNnYC0hmzs&list=UUc_6uazlw8MzDK9s4gvdscA
Did you install the drivers or not ?
I'll send you few links later, please remind me one more time via inbox.
Iam facing the exact same issue right now
Phone was already soft bricked. user to get stuck at the lg logo and download modestopped working , volume + power would bring fast boot so i used adb command prompt and flashed boot,aboot and recovery files and then did a reboot and all i have are these moving gray lines
IF anybody resolved this issue please help with the steps
I have a same problem. Please help me, please !
Where did you buy the phone? Some online sellers combine parts from all variants and sell refurbished phones under D802 so when you flash it bricks your phone.
Do you have IMEI on box?
Mashed_Potatoes said:
Where did you buy the phone? Some online sellers combine parts from all variants and sell refurbished phones under D802 so when you flash it bricks your phone.
Do you have IMEI on box?
Click to expand...
Click to collapse
Same thing happened with mine. Got it fixed for 20$ through Jtech service.
Beware people.
I have same problem here. When connect via USB, Showing in device manager as Android device. But not showing anything under COM port. I tried to flash via LG flash tool. But flash tools fail to connect device. please help me to solve this. I am a Sri Lanka. If you a place to repair my phone. Please advise.
Thank You.
Same thing happened with me when i use autorec, lines on the screen but the phone work normally, receive calls and messages, the touch works normally, every thing work normal but there's no screen output or colors only gray lines wuth black screen. I think it's a refurbished phone with a different board that written on the cover, and we use the wrong autorec according to the board.
I don't know how to fix it. Any help ?

Battery Temperature is over 60. Phone keeps shutting down. But the phone is cool.

Hi there
I have an A6000 Plus. I've been using RR for the past month and before that Lineage OS. From this evening, my phone keeps shutting off whenever I switch it on. But it's not the case in Recovery mode. So, I tried flashing the Stock ROM. Same problem. But this time, it shows "Battery Temperature is over 60. Phone will shutdown in 10 seconds (9, 8,7 )" and shuts it off. But when with custom ROMs, it didn't show any warnings. The thing is, phone is not hot at all. Battery is cool too. Temperatures are well below 30 in my room. I have an AC. So, what could be the problem? Please help me out. I cannot use this device.
may be your recovery causing the problem
try flashing recovery again and then stock ROM too
naresh121 said:
may be your recovery causing the problem
try flashing recovery again and then stock ROM too
Click to expand...
Click to collapse
Hi! I tried that too. I forgot to mentioned that in OP. The thing is I saw an YouTube video where he puts a paper in the middle of three contact point on the battery and it worked. But, he tried it with an incompatible sized battery. Say like a Nokia battery. So, I went ahead and tried the same. I checked the voltage. It's 3.8v as same as BL242 (Lenovo's battery). It switched on! BUT never got past the Lenovo logo (bootanimation) for Stock firmware. I tried holding the battery for almost an hour. It was still there. So, I went ahead and flash the Resurrection Remix (11/04/17) ROM. But, it went past the boot animation and almost went to desktop but switched off (not shutting down animation) instantly.
I'm not sure what the problem is. If it's the battery problem, I'd replace it. Also it's gonna cost 800 INR the official one. I don't wanna waste 800 rupees if it's not the battery problem. I don't know what else could I try.
Help me
Not Sure But Give A try
kamesh_kraken said:
Hi! I tried that too. I forgot to mentioned that in OP. The thing is I saw an YouTube video where he puts a paper in the middle of three contact point on the battery and it worked. But, he tried it with an incompatible sized battery. Say like a Nokia battery. So, I went ahead and tried the same. I checked the voltage. It's 3.8v as same as BL242 (Lenovo's battery). It switched on! BUT never got past the Lenovo logo (bootanimation) for Stock firmware. I tried holding the battery for almost an hour. It was still there. So, I went ahead and flash the Resurrection Remix (11/04/17) ROM. But, it went past the boot animation and almost went to desktop but switched off (not shutting down animation) instantly.
I'm not sure what the problem is. If it's the battery problem, I'd replace it. Also it's gonna cost 800 INR the official one. I don't wanna waste 800 rupees if it's not the battery problem. I don't know what else could I try.
Help me
Click to expand...
Click to collapse
Looks like You've got an hardware problem
but before replacement just try something
connect your A6000 plus to pc and format its partitions as NTFS
then go to disk management (diskmgmt.msc) [Windows]
delete every partition from there for second drive (phone's drive)
your phone will be gone bricked/dead state
flash A6000 ROW with QFil
and you'll get stock Recovery
if that works flash A6000 plus ROM using stock recovery
hope so that'll help
naresh121 said:
Looks like You've got an hardware problem
but before replacement just try something
connect your A6000 plus to pc and format its partitions as NTFS
then go to disk management (diskmgmt.msc) [Windows]
delete every partition from there for second drive (phone's drive)
your phone will be gone bricked/dead state
flash A6000 ROW with QFil
and you'll get stock Recovery
if that works flash A6000 plus ROM using stock recovery
hope so that'll help
Click to expand...
Click to collapse
First of all, I couldn't access the phone drive on disk management. It comes up as a MTP device on Windows Explorer. So, couldn't proceed more than that. I gave my device for repair at authorised service centre. They ended up saying "is a board problem". QFIL has different format of accessing the ROM. I can't select zip in there. Can you find me the stock ROM to flash with QFIL? I have it in zip format.
kamesh_kraken said:
First of all, I couldn't access the phone drive on disk management. It comes up as a MTP device on Windows Explorer. So, couldn't proceed more than that. I gave my device for repair at authorised service centre. They ended up saying "is a board problem". QFIL has different format of accessing the ROM. I can't select zip in there. Can you find me the stock ROM to flash with QFIL? I have it in zip format.
Click to expand...
Click to collapse
Yes it is available as MTP but
You can format it using Universal USB Installer or
like any usb bootable software
firstly connect your device to your machine and also a pen drive
and start flashing the pen drive using any ISO
your phone will also be flashed as NTFS
now cancel the copying process in pen drive and go to diskmngt and complete your stuff
and if your android is detected on your "QFIL software"
the link for ".zip" is here
hope so it'll help
naresh121 said:
Yes it is available as MTP but
You can format it using Universal USB Installer or
like any usb bootable software
firstly connect your device to your machine and also a pen drive
and start flashing the pen drive using any ISO
your phone will also be flashed as NTFS
now cancel the copying process in pen drive and go to diskmngt and complete your stuff
and if your android is detected on your "QFIL software"
the link for ".zip" is here
hope so it'll help
Click to expand...
Click to collapse
Hi! Thanks for the reply. I had a busy month. Sorry for the late response.
So, I tried UUI. But it doesn't flash my device but only my USB drive. I even canceled the process. It doesn't seem to do anything.
I'm a pretty good tech guy. It doesn't make sense how it can flash another drive when targeting another drive.
Apart from that, you gave me a link for A6000 not Plus. I managed it to find it on the same website for my device. It's as same as the System.Zip file from "A6000-s_S030_151030_WCF2" this file.
When I select that file on QFIL, it doesn't do anything other than showing lots of errors. I did change the file type from FireHose Programmer to All Files. Still same error.
Care to explain little more about ^^^ this process. How exactly should I do that?
Attached image for reference. Help me with this.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
this software may be causing problems as the ROM must be extracted out of ZIP and is recommended to place ZIP's Content in the same directory where the program is installed ("C:/Program Files/QFIL") or somewhat same or wherever you've installed
hint: you'll be working within firmware sub folder
and yes UUI creates partitions for all the external devices attached to pc even if you don't select it :| ("shows warning messages too for the same")
so it'll work
if still you're unable to flash follow the video tutorial here
hope so it'll help

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