Fast charging not working after may update - Sprint Samsung Galaxy S7 Edge Questions & Answers

Does anyone else's fast charging not work after the May update I'm using the charger that came with the phone and it still just giving me like 6 to 9 hours to charge my phone from dead it won't even give me the option to change it or make it any faster and yes I went to the settings and fast charging is enable is the original cable that came off the bus with the phone it works for other people's phones just my phone has a problem does anybody know how to fix it I had to go back from the update so that I can have my phone charging because it's really sucks my phone is always dead now

Time for a trip to the Sprint store. They may tell you factory reset as part of the diagnostic procedure.

Chilinmichael said:
Time for a trip to the Sprint store. They may tell you factory reset as part of the diagnostic procedure.
Click to expand...
Click to collapse
Thats the first thing they do. Like we don't know how to do that? Smh
Sent from my SM-G935P using XDA Free mobile app

...it's a bit overkill, IMO, you'd hope the "experts" knew how to fix things in a more precise manner, but it does often get the job done and does eliminate other possibilities before pointing to the device having an actual failure. Also, recovering from a factory reset is nowhere near as tedious as it used to be.

LOL at the idea that the people who work at your local Sprint store are "experts."

I have done that and I wiped my cache... nothing

Mine didn't work either. Download Ampere and see what kind of charge your phone is receiving. In the mean time regular charging does seem to work as normal so just disable fast charging. Mine started working after a few reboots. Don't think I had to factory reset.

My father-in-law had the same issue. Try plugging in you fast charger, ensure it is fast charging, then unplug and try to do it wirelessly. Also try unplugging the USB portion of your charger from the wall outlet portion and plug it back in. May not work, but it is an easy check.

I tried both and I don't have a wireless Charger. I went to the Sprint store to buy a new charger and that didn't work either so it's not my charger but I guess I'm going to try and buy a wireless charger to see if maybe it's my charger port. This really sucks and my phone is always dead and it takes 6 to 8 hours to charge every day. And the people at the Sprint store or not any help!!!!

@Ebbygirl08 Have you tried a factory reset? Will they not replace it?
Sent from my SM-G935P using XDA-Developers mobile app
---------- Post added at 10:20 AM ---------- Previous post was at 10:18 AM ----------

Yes I factory reset it and I got it unlocked so Idk if it they will exchange it now...

I have the same issue except it my fast charging stopped working prior to updates. Anyone with possible fixes?

I had this issue on both my S6, a brand new S6 and now a brand new S7 after the May updates. My only suggestion from the Sprint store is that they want to give me another S7 and just turn off updates. No other solution at this time from what I have seen.
I did notice that when you go into Status and look at battery, it says it is charging USB instead of AC even though I have it plugged in to the fast charger in the wall. I believe this is the root cause of the problem but no idea how to fix it. My wife has an S7 and she has not done the updates yet and she is fine.
---------- Post added at 10:07 AM ---------- Previous post was at 10:04 AM ----------
irishcraichead said:
I had this issue on both my S6, a brand new S6 and now a brand new S7 after the May updates. My only suggestion from the Sprint store is that they want to give me another S7 and just turn off updates. No other solution at this time from what I have seen.
I did notice that when you go into Status and look at battery, it says it is charging USB instead of AC even though I have it plugged in to the fast charger in the wall. I believe this is the root cause of the problem but no idea how to fix it. My wife has an S7 and she has not done the updates yet and she is fine.
Click to expand...
Click to collapse
I also forgot to mention, factory resets does nothing. Different fast chargers, both at home and at the Sprint store do nothing. Fast charging is turned on in battery settings.

Related

Bricked Nexus One?

My Nexus One will not charge at all and when I try to plug it into the computer it is not being recognized. The phone itself works but it's running low on power. The last thing I did was flash to CM 6.0.0-RC2 and it worked fine last night and all day today up until a few hours ago. Is there a stock ROM or anything I can do to re-flash the radio and image to see if that helps? Please help ASAP, thanks.
GrandMstrBud said:
My Nexus One will not charge at all and when I try to plug it into the computer it is not being recognized. The phone itself works but it's running low on power. The last thing I did was flash to CM 6.0.0-RC2 and it worked fine last night and all day today up until a few hours ago. Is there a stock ROM or anything I can do to re-flash the radio and image to see if that helps? Please help ASAP, thanks.
Click to expand...
Click to collapse
Are you sure you didn't mess up the USB port in the device itself?
Wipe and go back to CM5.08
Wipe and go back to full stock. If it still has a problem its a hardware fault and you should try to use the waranty. Flashing 5.08 or any other custom rom will still leave u in doubt it may be the ROM. Also when/if you do send it back for waranty it'll look alot better if you have stock on it - even if the bootloader is unlocked.
I don't think it will be covered under warranty if the bootloader is unlocked. I was able to put the battery in another one and charge it long enough to put it back to stock. I believe my only option would be to send it back and pay for the repair or buy a dock and charge it that way. Can someone point me to the correct stock ROM just in case I didn't do the right one? I'll have to find a way to charge it up before doing so. I'm open to other suggestions also if anyone has any. It just really sucks that I may have to pay for it because this clearly seems like a hardware problem. It's weird when plugging it into a computer a message will come up about not enough power so the computer is somewhat recognizing it but I can't do anything with it.
Can't you just use wall charger?
I've tried a wall charger, the car charger, and USB and neither of them charge. The computer recognizes it or at least see's some device but I get a message about low power on a USB port.
Have you tried this?
http://forum.xda-developers.com/showthread.php?t=614850
GrandMstrBud said:
I've tried a wall charger, the car charger, and USB and neither of them charge. The computer recognizes it or at least see's some device but I get a message about low power on a USB port.
Click to expand...
Click to collapse
This makes me think that you have an electrical problem. If it is pulling down the voltage on your PC there could be a short in the micro-USB port or something else wrong with the charging system.
A dock would be a good test to see if it is actually the port or something deeper. Watch to see if it heats up too much when charging (it will heat up to some degree but it could get seriously hot if there is an issue).
The phone does not get warm at all when plugged into either a charger or USB port. And @cue_32 I have downloading the original shipping ROM but I have my battery charging in someone else's phone before I can put it back to factory. I have a few things I want to try and see if I can get this thing to come back to life. I don't know anyone that has a dock so I can't really test that part out.
Sounds like the connection of one of the power pins on USB port is broken. That would also result in the phone not being recognized, since without having VBUS it won't detect USB attach and won't start the connection.
I suggest returning the phone for a warranty repair, unless you want a phone without functional USB.
That's what I'm going to do is send it in. It sounds more of a hardware issue and should not have been caused by rooting the phone. I have never overclocked the phone and the only 2 programs I installed that required root access was Wireless Tether and ROM Manager. So hopefully the repair goes well and next time hopefully I can root without unlocking the bootloader. I really don't need root but it's nice to have ROM manager and CynogenMod installed.
Well it appears that the charging port is bad and they want to charge me almost 200 dollars. Apparently this is not covered because it is customer induced damage. I guess I wasn't allowed to plug it in to charge it and sync it. I don’t understand this because it was never dropped or anything. HTC used to be very good but now they are getting worse in my opinion. I had a HTC Dash 3G that the microphone didn't work good and they told me it was opened so they could not cover it when I didn't open it up at all.
Anyone want a Nexus One that doesn't charge? It should charge in a dock but I'm not 100% sure. HTC can kiss all of my business goodbye after all this. Time to go with a motorola or samsung android phone.
If you try to escalate your claim with HTC, I think they might be persuaded to fix your phone for free. Sometimes the lower level guys are pretty stingy, but some of the managers are more likely to hook you up.
irishrally said:
If you try to escalate your claim with HTC, I think they might be persuaded to fix your phone for free. Sometimes the lower level guys are pretty stingy, but some of the managers are more likely to hook you up.
Click to expand...
Click to collapse
I have talked to 2 supervisors and that got me no where. In fact if I didn't call them every other day I have a feeling I'd still be waiting. When I had an iPhone I had a replacement the next day but now it's just over 3 weeks and I am still without my phone. I went ahead and had them charge my CC and I'll just dispute the charge and ask for pictures. I am always careful with my phones and have never had one break like this. This whole thing is just frustrating. I'm tempted on returning my wifes HTC EVO and getting the Samsung moment or Epic.

X10a wont turn on !

MY phone died the other night and wouldn't charge. It blinks red when plugged in and will blink numerous times when you press power. Sometime when its plugged in and i press power it will only blink red once.
Its rooted with 024. Im screwed eh?
Also im with Rogers in Canada
I vaguely remember having this sort of problem before.
What was happening was the cable wasn't working properly for some reason, and my phone wasn't drawing enough power to charge. Therefore it not working, and the red flashing light. It wasn't actually charging.
Is it plugged in to charge via AC or USB? It might not be drawing enough power if it is charging through USB.
If it is charging though AC, have you left it to charge overnight? If a Li-ion battery enters a state of deep discharge, it may take a while for it to charge enough for the phone to be able to power on. This shouldn't be the case though, the battery should have failsafes to prevent this from happening.
If neither of these things do anything, I'd try either swapping the wall adaptor and/or the usb cable or the phone battery itself, and if those things work, you're out of luck.
Hope that helps.
Have tried two wall chargers different outlet and my two pcs. left it overnight twice. Im screwed lol
tyler24_11 said:
Have tried two wall chargers different outlet and my two pcs. left it overnight twice. Im screwed lol
Click to expand...
Click to collapse
Tell Rogers that one of their Sales Reps burnt the phone while trying to show you how to charge it
Im going to take it back to walmart it is only 3 week old
I had the same issue with mine... it completely died out and would not start charging. Found it weird the phone couldn't be charged while being powered off (my old KRZR could do it)....
Anyway, I called up Rogers and told them the situation and they exchanged it with a new one. I don't let the phone go below 5% now in fear of it not being able to charge if it the battery is completely drained XD
was your phone rooted?
No... it was on the original firmware and all...
For some reason I forgot you rooted it when you replied. Rogers might not want to exchange it... Wal-Mart on the other hand will probably not even look at it and just exchange it.
Other option could be to buy a new battery?
it actually looks as if the usb port itself is chipped.
ok, i had the same problem with my old SE phones.
everytime i tried to charge it, it did not charge. other phones were charging thru same cable.
the problem in the OS.
what i did is upgraded thru SEUS.
try to plug it to PC thru USB cable without battery. then go thru procedure as u would go for upgrade and then put the battery back.
it might not work if your battery complitely dead, thought worth a try
Yea, cant connect to seus
your batter yshould be fine. it's just dead.
dont buy any battery just yet. i would replace the phone if i were u. without spending extra bucks.
this is the quickets solution i can think of.
however, for the future reference i will buy me extra battery just in case
good luck
Just had it turn on and it said less than 2% remaining connect to charger. It was connected. This happened before and it just shuts off.
yeah mine would open from time to time but instantly shut down also. Seems like it didn't have enough time to detect it was plugged in...
try returning it
This may sound weird but it worked for me. Try taking out the memory card and leave it out and plugging it in.
Yea. I tried every combination. Brought it to walmart qndvthey gave me a new one. 30 day replacment woo. Im nervous to root now
Sent from my X10a using XDA App
same problem... no solution ?
Hi, I'm new to the forum and I found this topic is describing the same problem I have. I bought an x10 mini pro (U20a) unlocked and it doesnt turn on with my service provider SIM, but if I try another service provider SIM card or without SIM card, it turns on normally. It's the same behavior, cause it wont charge either. Other users are reporting the same problem in SE support forums and it is related to X10, X10 mini and X10 mini pro. It seems to be related to software since a factory reset or a repair using PC Companion solves the problem partially, but for some users the problem starts again when their batteries dries out and want to charge their phones. In case anyone find a solution that really works, please post it here.
Sent from my Motorola Milestone using XDA App
I'm disappointed because I have the exact same problem, but I'm outside of AT&T's 30-day return period (and they're being typical idiots about the issue). They have no replacement batteries (of course) so I've had to request one directly from SonyEricsson, which will take 5 business days to deliver. (!) Hopefully, this will resolve the issue; however, before you returned your phone to Walmart, I noticed that you thought you had a problem with a chipped mini-USB port. Do you know if that was part of the problem?

[Q] Note 3 Will not turn on AT ALL

I have a Verizon Note 3 which I have had for about 2 months now, and today I was coming back from a cold trip and plugged it into the car charger via the stock USB cable, and the phone reported a gradual decrease in battery life, from 1% to 0%, indicating that the 12V connection from the car adapter wasn't charging it adequately.
A moment after it reached 0%, the device completely turned off. From that point on, I could not get the car adapter to charge the phone anymore. Thinking it was a limited volt connection with the car adapter, I gave up. Later in the day, I got home with the Note 3, and attempted to directly connect it to the wall charger via the stock USB cable, and to no avail nothing turned on and I did not note any activity.
I started troubleshooting by removing and re-inserting the battery then plugging it in, and that failed. I also tried with another regular micro-USB charger, for a standard Android device, not like the proprietary Samsung charger, and it did not work. Also, I tried connecting the charger directly to the device, without the battery attached, and that did not work. I even tried holding down the power button and home buttons for extended periods of time, but absolutely nothing flashed, beeped, and the screen did not turn on.
Please offer help, I need to know what else I can do.
I'm assuming you've tried just leaving it on the charger for a few hrs before trying to turn it on... Also, double check the connection between the battery and the phone.
Other than that, you've tried everything I would suggest. It is "possible" that the usb connection on the phone may be the issue. Next thing to try is walk it into a vzw store. I'm sure that thay have a spare battery to use and boot the phone up to verify that it charges. If it charges, maybe it's the battery? If not, it's equipment related and you need a new phone.
♢NoteIII♢
LeftyGR said:
I'm assuming you've tried just leaving it on the charger for a few hrs before trying to turn it on... Also, double check the connection between the battery and the phone.
Other than that, you've tried everything I would suggest. It is "possible" that the usb connection on the phone may be the issue. Next thing to try is walk it into a vzw store. I'm sure that thay have a spare battery to use and boot the phone up to verify that it charges. If it charges, maybe it's the battery? If not, it's equipment related and you need a new phone.
♢NoteIII♢
Click to expand...
Click to collapse
I have already tried to isolate the issue with the phone's battery, it seems as if I should be getting a notification or activity by just plugging the device in directly without the battery, but nothing appears even with that. Therefore, I have eliminated that it is an issue with the battery, and it is unresponsive with or without one. There would not be a point in leaving it to charge. I will have to contact either Verizon or Samsung customer support.
I had this problem happen to me before and I left it on charge for a few hours, I didn't touch the phone at all then all was good after a few hours.
P2o8wer said:
I had this problem happen to me before and I left it on charge for a few hours, I didn't touch the phone at all then all was good after a few hours.
Click to expand...
Click to collapse
I'll try it.
Customer Service
So I've had some time, and I first took the device into the Verizon Wireless store for support, and was handed a phone number to call. After a large amount of hassle over the account password, I managed to speak to a Verizon rep who told me that if I was to send the phone in after receiving the replacement and "user damage" was detected, then a $400-500 fee would be automatically applied to the account.
With no clear definition of what "user damage" entitles, he gave me the option to go to the Verizon store prior to the mailing of the phone and have the reps look at it there to determine any damage. If damage was not detected, then the reps would log it, and I would not have to pay the fee.
Does anyone know of the alternatives that Samsung provides? So far my experience with Verizon support has been sketchy, and a hefty fee is possible. Has anyone had any experience with this: https://play.google.com/store/apps/details?id=com.samsungadh.premium?
Otherwise, I'll see if I can deal with Verizon and have them send me a new device, then see what Samsung can do for me with their device repair.
What's being referred to as "user damage", is their suspicious that the usb port may have been damaged by you. Which is possible, I guess. Would have been obvious to you if you did it. Just to be sure, carefully check the internals with a toothpick and see if anything feels loose. If you think it might be, they're gonna say it's your fault. Did you buy warranty protection? If so it will cover that and will only run you like $100-150 for replacement.
♢NoteIII♢
Solved
It turns out I simply connected the device to my computer and let it charge and it seems to function properly. Now I have it connected to the wall using the wall charger, and I am getting a weird phenomenon of the battery percentage actually going down while the charger is connected and the charging icon is displayed. I will provide further details later.
Bad
Now it has gotten to a point where it will charge in the computer via the USB cable, but not in the wall with the same USB cable. It is odd, because the phone shows a charging icon but the percentage actually goes down. What is going on? Please help!
try another charger. like everything else they can go bad. eliminates it as a problem if nothing else.
Sent from my SM-N900V using XDA Premium 4 mobile app
Worse
The device has worsened to a point where it will not charge either through the computer or through the wall charger, and when I attempt to turn the device off while the battery is charging the screen flashes and a line appears, accompanied by a continuous vibration.
I never expected to have this many problems with the phone. Is it even the battery that is the issue anymore?
soulcedric said:
The device has worsened to a point where it will not charge either through the computer or through the wall charger, and when I attempt to turn the device off while the battery is charging the screen flashes and a line appears, accompanied by a continuous vibration.
I never expected to have this many problems with the phone. Is it even the battery that is the issue anymore?
Click to expand...
Click to collapse
I'm assuming that you are not rooted? You need a new phone. But... you said u went to Verizon, did they do anything or stare blankly and point at a ceiling tile? It's possible the battery is borked. But yoh could only check that with another battery...which at the very least a store could do! Just plug in and see if it charges +1-2% with another battery. I only ask this cuz if you replace the phone, I don't think that they send a battery. Don't want you getting a new phone, same battery, and same problem. Just for s**ts n giggles, check that the telltale water damage strip on the battery is still normal...
♢NoteIII♢
god no
Oh no.......god no........the sticker on the battery has red Xs on it. I put it in a bowl of rice, the most I saw was dew on the front over the weekend, I did not submerge it or anything. I do not know if it was triggered prior to this weekend.
I was wrong
It turns out red X's mean that the phone is perfectly OK and no water damage has occurred. It is when the entire sticker is pink that water damage is indicated. This still doesn't solve my problem of it still having problems....I'll take it out of the rice and try turning it on.
status
To confirm, I am currently having a problem with the phone displaying the charging icon in the status bar and not actually charging when plugged into the wall, and instead vibrates every second and has odd orange lines and the screen flashes when the device is turned off and "charging".
When connected to the computer, the device has a RED LED light and displays the powered-off charging screen just fine. The device turns on fine, and charges normally, however with a gray charging icon, not a green one.
Another thing I noticed was that the battery went from 9% to 2% just in the time I connected the phone to the wall to the computer in the span of < a minute.
I had visited the Verizon store once and was told the store did not have the battery in stock, and I would have to call for a new phone + battery free of charge, as long as no user damage was detected on the returned defective device.
At this point, I am so confused to what is happening, I think you were right Lefty when you reccomended I should request a new battery AND device.
What jerks. There's a battery in the floor model. Oh well.
And to be honest it sounds like the battery is not the issue. You say it vibrates every sec or so? Sounds like the cable is not making a full connection. Kinda like it detects a connection. . Oh! Nope, no connection. Connection. Oh! Nope.
♢NoteIII♢
A little late (actually almost two months), but I have returned the device and above all of these other reasons it turns out the problem was actually in the software. When I went to reset my old Note 3, it turns out that it actually started charging properly after it was reset. Very strange, but a heads-up to anyone else having this problem to try that before you return your device.
soulcedric said:
A little late (actually almost two months), but I have returned the device and above all of these other reasons it turns out the problem was actually in the software. When I went to reset my old Note 3, it turns out that it actually started charging properly after it was reset. Very strange, but a heads-up to anyone else having this problem to try that before you return your device.
Click to expand...
Click to collapse
Yeah I just tripped across this thread and was going to say to try to charge it in recovery/safestrap mode. If it's software related in the ROM, it would indeed charge in recovery mode

battery problem

hello everybody, im nicolas from belgium (sorry for bad English)
I've tried recently to install new arymod port from s7
but my phone never want to go after the logo screen.
I tried something like flash the kernel of darklord ... nothing.
So i'm back with my arymod
All thing it's all right except one :
My phone take a very very long time to charge (after a night only 30%) AND the battery discharge quickly (10% 30min)
So i think my battery is dead ... if i buy a new the problem will be resolved or not ?
It's possible the problem comme from firmware, or anything else which can discharge quickly my phone?
Thank everybody !!
small edition:
My phone vibrated intermittently and battery charging icon remains permanently even when I remove the cable
Do a factory reset first and see if that fixes it.
How old is your phone?
It's 2 year old, how can i do that correctly?
kernel, modem, firmware, all
chtit_nico said:
It's 2 year old, how can i do that correctly?
kernel, modem, firmware, all
Click to expand...
Click to collapse
Go to settings/backup and reset/factory data reset
i install stock firmware by odin, it's will good, but for one day.. after that, no way to charge ...
So i think battery is dead...
While my phone working, i see it's don't want to usb mass storage... and i can't detect my phone with odin...
You know why??
Thank
No drivers bad USB connection are the standard answers .
>>>So i think my battery is dead ... if i buy a new the problem will be resolved or not ? >>
Yes or no not going to know until you try another battery .
Anker brand from Amazon are good .
chtit_nico said:
i install stock firmware by odin, it's will good, but for one day.. after that, no way to charge ...
So i think battery is dead...
While my phone working, i see it's don't want to usb mass storage... and i can't detect my phone with odin...
You know why??
Thank
Click to expand...
Click to collapse
Are you using the same cable to charge and connect to pc with?
If so try another cable. Try also another USB port.
If nothing works then as suggested above, try another battery.
If that doesn't work either then it's probably the USB port in your phone that's bad.
Hi. Do a wipe /system /data /cache (i mean factory reset) for me it's always work Sorry i didn't read all... if battery won't charge its problem with USB in phone
JJEgan said:
No drivers bad USB connection are the standard answers .
>>>So i think my battery is dead ... if i buy a new the problem will be resolved or not ? >>
Yes or no not going to know until you try another battery .
Anker brand from Amazon are good .
Click to expand...
Click to collapse
thank you but the days before it worked properly, he loaded etc then a day later, nothing. so I assume that the problem of driver or usb is impossible, since it is the same component that I used
I buy this one https://www.amazon.fr/dp/B00AR0NC8K/ref=pe_386181_138588631_TE_dp_1
branko.savic said:
Are you using the same cable to charge and connect to pc with?
If so try another cable. Try also another USB port.
If nothing works then as suggested above, try another battery.
If that doesn't work either then it's probably the USB port in your phone that's bad.
Click to expand...
Click to collapse
Yes that's it... now im waiting my new battery (Thursday) i will do a feedback
nervous1301 said:
Hi. Do a wipe /system /data /cache (i mean factory reset) for me it's always work Sorry i didn't read all... if battery won't charge its problem with USB in phone
Click to expand...
Click to collapse
Ok thank, i will try it when i can charge my phone
Thank for all
Try to charge from "powerbank" from Samsung... If battery charge the USB will be ****ed up...
Hello,
I come with bad news
despite the new battery, the problem persists, I think usb is then screwed or is it possible that this is a soft brick?
My phone is not recognized by the PC, not even "unknown ringroad"
So, and because it's been a while that I want, I'm going to change phone and I hesitated between grade 4 and s6.
Which do you recommend?
In my note 3, I would like to repair the same when my girlfriend.
chtit_nico said:
Hello,
I come with bad news
despite the new battery, the problem persists, I think usb is then screwed or is it possible that this is a soft brick?
My phone is not recognized by the PC, not even "unknown ringroad"
So, and because it's been a while that I want, I'm going to change phone and I hesitated between grade 4 and s6.
Which do you recommend?
In my note 3, I would like to repair the same when my girlfriend.
Click to expand...
Click to collapse
No need to throw in the towel yet, you can order a new USB port for your note 3 on eBay for cheaper than the battery even, just search for "note 3 USB port" or check out this link:
http://m.ebay.com/itm/Charger-Charg...-Galaxy-Note-3-N9005-/390800694709?nav=SEARCH
You can change it really easy, it doesn't take more than 10 minutes, if you are unsure how to do it you can search for repair guides on YouTube or just click on this link:
https://m.youtube.com/watch?v=crKnoYdJCms
Good luck, and let us know how it goes.
branko.savic said:
No need to throw in the towel yet, you can order a new USB port for your note 3 on eBay for cheaper than the battery even, just search for "note 3 USB port" or check out this link:
http://m.ebay.com/itm/Charger-Charg...-Galaxy-Note-3-N9005-/390800694709?nav=SEARCH
You can change it really easy, it doesn't take more than 10 minutes, if you are unsure how to do it you can search for repair guides on YouTube or just click on this link:
https://m.youtube.com/watch?v=crKnoYdJCms
Good luck, and let us know how it goes.
Click to expand...
Click to collapse
Ok thank, i will try it, but for the quick discharge ?
chtit_nico said:
Ok thank, i will try it, but for the quick discharge ?
Click to expand...
Click to collapse
If problem with port it can be discharging quickly as well, and it could also be the battery as it's 2+ years old, so keep your new battery.
branko.savic said:
If problem with port it can be discharging quickly as well, and it could also be the battery as it's 2+ years old, so keep your new battery.
Click to expand...
Click to collapse
So it's better if i dont use new batterie before change usb?
I would suggest you change the USB port first, but if you can turn the phone on you can use it throughout the day and see if it still discharges as fast as before.
---------- Post added at 11:17 AM ---------- Previous post was at 11:14 AM ----------
I had to charge my phone 3 times a day and I thought something was wrong, but as soon as I got new battery it was perfect.
branko.savic said:
I would suggest you change the USB port first, but if you can turn the phone on you can use it throughout the day and see if it still discharges as fast as before.
---------- Post added at 11:17 AM ---------- Previous post was at 11:14 AM ----------
I had to charge my phone 3 times a day and I thought something was wrong, but as soon as I got new battery it was perfect.
Click to expand...
Click to collapse
it's amazing, with charger like that
http://www.conrad.com/medias/global/ce/5000_5999/5100/5140/5146/514691_BB_00_FB.EPS_1000.jpg
i mean without removable cable my phone charge completly about in 3hours do you understand why?
i use my phone since 30minutes and im now at 93%
location and bluethoot actived
also wifi et data mobile
it's usual for you or not? because before i've never check
chtit_nico said:
it's amazing, with charger like that
http://www.conrad.com/medias/global/ce/5000_5999/5100/5140/5146/514691_BB_00_FB.EPS_1000.jpg
i mean without removable cable my phone charge completly about in 3hours do you understand why?
i use my phone since 30minutes and im now at 93%
location and bluethoot actived
also wifi et data mobile
it's usual for you or not? because before i've never check
Click to expand...
Click to collapse
That charger is not original, what's the output rate on it?
As for battery life it all depends on what you do with the phone, it's not unusual if you play games or use something processor intensive.
Also the screen is drawing power, so set it to minimal brightness that you feel comfortable with.
Is your phone getting hot?
branko.savic said:
That charger is not original, what's the output rate on it?
As for battery life it all depends on what you do with the phone, it's not unusual if you play games or use something processor intensive.
Also the screen is drawing power, so set it to minimal brightness that you feel comfortable with.
Is your phone getting hot?
Click to expand...
Click to collapse
Not hot, like i said in my last post
location and bluethoot actived
also wifi et data mobile
my charger is a Samsung
output 4.75v 0.55A
on charging battery discharge ?

Charging Issue

I just got my device and of course I was intrigued by its water resistance so I tested it out. After a couple of hours, I went to charge it and I got a moisture warning: saying that for my safety, since there was moisture in the Type-C port, the device would not charge. I dried it out as best as I could and then rebooted my device and now when I go to plug it in, it spazzes out and charges and stops repeatedly and makes the charging noise constantly. I haven't tried to let it dry overnight yet, but I'm just putting this thread out there to see if anyone has any tips, besides not dunking my phone underwater, or if anyone else has experienced this too.
The S7 has this feature. Let it sit in rice or silica. Turn it off for the night.
Sent from my SM-G930T using XDA-Developers Legacy app
Jooosty said:
The S7 has this feature. Let it sit in rice or silica. Turn it off for the night.
Sent from my SM-G930T using XDA-Developers Legacy app
Click to expand...
Click to collapse
It doesn't give me the moisture warning anymore though, it just charges and stops charging rapidly.
RMA it. IP68 means 1.5 meters of water for 30 minutes...if it wonks out with less than that, its defective.
I had my S7 Edge underwater for over an hour at the pool last summer, trying to see if I could drown it, and it held up like a champ.
bigmikey307 said:
I just got my device and of course I was intrigued by its water resistance so I tested it out. After a couple of hours, I went to charge it and I got a moisture warning: saying that for my safety, since there was moisture in the Type-C port, the device would not charge. I dried it out as best as I could and then rebooted my device and now when I go to plug it in, it spazzes out and charges and stops repeatedly and makes the charging noise constantly. I haven't tried to let it dry overnight yet, but I'm just putting this thread out there to see if anyone has any tips, besides not dunking my phone underwater, or if anyone else has experienced this too.
Click to expand...
Click to collapse
That's disturbing. I'm going to test mine.
Any updates?
Sent from my SM-G930T using XDA-Developers Legacy app
After a day, it's working now. Thank goodness for its amazing battery life. But, I found another charging issue, check out my new thread.
Same issue with me. And I didn't find any solution for that yet.
Hope now your mobile will be ok, if not then first you need to put it on service center they will suggest you better idea.
My phone hasn't been anywhere near water and I haven't been able to charge my phone (unless I turn it off) due to the moisture warning. Before this warning started to appear my phone started rapidly making the noise the phone makes when plugging in in and flashing the usb notification even though I wasn't plugging it in. It was super annoying because it did it every second for a long time. That has since stopped but everytime I try to plug it in I get the moisture in charging port notification.
Same situation here. I tried to put G6 in a rice over night, without help.
Also I put my device on a coffee machine several hours to get rid of "phantom moisture", without any results at all. I think it's now software related problem.
By the way i can't charge my battery over 50%, to charge it until 50% I need to restart device with attached USB. By the way notification with vibration effect every second is freaking me out.
If someone find any solution please share...
vintagerock said:
My phone hasn't been anywhere near water and I haven't been able to charge my phone (unless I turn it off) due to the moisture warning. Before this warning started to appear my phone started rapidly making the noise the phone makes when plugging in in and flashing the usb notification even though I wasn't plugging it in. It was super annoying because it did it every second for a long time. That has since stopped but everytime I try to plug it in I get the moisture in charging port notification.
Click to expand...
Click to collapse
Exact same thing happened to me. Some night the bogus moisture warning would interrupt the charging that had started.
By luck and coincedence, I had a wireless charger at work,. and have just received 2 more for home from a woot deal.
If it wasnt for them I'd be screwed.
I took a chance on LG this time. Never again.
Took this without a case on in the pool, clearly lol no issues at all. Yes at 1st it did tell me moisture present. But I didn't need to charge. Later before charging I did take a air can and blow out the port just to be safe and all was fine.
My G6 was submerged for about 5 seconds, and this about a month ago, but now every time I go to charge it, it says that charging is blocked due to moisture detection. I have a feeling that it being hot and humid out and it being in my pocket doesn't help. I need to reboot the phone, and it will usually start charging after several attempts. Haven't tried leaving it in rice yet, but will give it a shot.
Had the same issue as the OP. The only sure fire way I have been able to get my phone to not pop the moisture message and charge is to plug in the phone, and reboot leaving the phone plugged in. It works every time so far.
Software issue?
I have started to suffer the same exact issue LG G6 and I've also not brought the phone anywhere near water or moisture. I also found the charging workaround, charging they phone while it is off. So I leaning towards agreeing it's a software issue, could it be from installing something like Avast? that's the only application I've installed recently that I can recall.
Possibly Solved
Have had the same issue since this last update that was pushed out. Let me ask everyone. Did the "Hi Security" app come on your G6 as well??? I cleared the cache on the app and have not had the issue come back so far. Like everyone else here, I've tried EVERYTHING!!! But this seems to be holding.
possible solution
Hi all,
I think I have found a solution that is working for me. Maybe others can give it a go and see if this is a work around?
For me, as a developer I had DEVELOPER MODE set to on and when plugging in a USB cable to the computer, I had set the default option to always go to "File Transfer". I changed this back to just "Charging" as always and now my phone doesn't seem to have that annoying moisture warning when I go to charge my phone.
Can anyone else give it a go?
thanks!
jspectre07 said:
I have started to suffer the same exact issue LG G6 and I've also not brought the phone anywhere near water or moisture. I also found the charging workaround, charging they phone while it is off. So I leaning towards agreeing it's a software issue, could it be from installing something like Avast? that's the only application I've installed recently that I can recall.
Click to expand...
Click to collapse
Still seeing this issue and I don't have Avast on my phone. My guess is that it the software for the sensor is overly aggressive or not clearing the flag when you do get some moisture in there.
I have been probing testing this issue and found if I also plug the phone in very slowly sometimes it works fine. Only about 50% of the time though. Its weird. The plug it in and reboot method works pretty much every time.
---------- Post added at 07:31 PM ---------- Previous post was at 07:27 PM ----------
jspectre07 said:
I have started to suffer the same exact issue LG G6 and I've also not brought the phone anywhere near water or moisture. I also found the charging workaround, charging they phone while it is off. So I leaning towards agreeing it's a software issue, could it be from installing something like Avast? that's the only application I've installed recently that I can recall.
Click to expand...
Click to collapse
jspectre07 said:
Hi all,
I think I have found a solution that is working for me. Maybe others can give it a go and see if this is a work around?
For me, as a developer I had DEVELOPER MODE set to on and when plugging in a USB cable to the computer, I had set the default option to always go to "File Transfer". I changed this back to just "Charging" as always and now my phone doesn't seem to have that annoying moisture warning when I go to charge my phone.
Can anyone else give it a go?
thanks!
Click to expand...
Click to collapse
Giving this a try will let you know how it works for me!
It's definitely a software issue
I posted that after clearing the cache on "HiSecurity." The error seemed to stop popping up. So I dug in deeper. I can't find where to get to developer mode. I hope someone can share that process??
However in the meantime, I went to Apps, View System Apps(The upper right corner 3 dots), Special Access, Modify System Settings, Go down to LG System Server, tap, and select "no" for the write system settings.
Also under "show system" you can scroll down to "LG System Server", tap. tap "notifications", and finally tap "silent"
This will at least get rid of the annoying vibration every few seconds along with the sound. It does not however completely get rid of the "moisture in charge port" message when plugging in charger.
We need to find out what it was from the last system update, caused this issue, that is exactly when it started on mine and many other people. It's not hardware, software is what we need to be trying to filter out.

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