HELP! Can't access APN on my Galaxy S7 Edge - Sprint Samsung Galaxy S7 Edge Questions & Answers

A few days ago, my girlfriend renewed her contract with Globe Telecom in the Philippines and she got this Samsung Galaxy S7 Edge as her retention. She gave it to me because she was not a fan. Anyway, the phone was simlocked to that network but since we are based in Singapore, we had no choice but to have it unlocked. Now that i have put in both my Singapore sims, I realised that i have totally no mobile data. I can text and call fine but i can't browse the web. Upon further research, I found out that it might be the APN; but when i did try to access it, it was all greyed out.
Is there a way to fix this? I rooted the phone hoping that would fix it. Will flashing a stock ROM work? I seriously don't want this phone to go to waste. Thanks in advance to anyone who would help me. Also, everytime I boot the phone, a little animation from Globe Telecom plays before reaching the home screen. Not really a big thing, but it would be great if you helped get rid of it. :cyclops::cyclops::cyclops:
edit: in another unfortunate turn of events, I learned today that my device seems to have lost root. I rooted it a few days ago but when I check with root checker today, it says it's not rooted. tried to reroot but no luck.

Hupao03 said:
A few days ago, my girlfriend renewed her contract with Globe Telecom in the Philippines and she got this Samsung Galaxy S7 Edge as her retention. She gave it to me because she was not a fan. Anyway, the phone was simlocked to that network but since we are based in Singapore, we had no choice but to have it unlocked. Now that i have put in both my Singapore sims, I realised that i have totally no mobile data. I can text and call fine but i can't browse the web. Upon further research, I found out that it might be the APN; but when i did try to access it, it was all greyed out.
Is there a way to fix this? I rooted the phone hoping that would fix it. Will flashing a stock ROM work? I seriously don't want this phone to go to waste. Thanks in advance to anyone who would help me. Also, everytime I boot the phone, a little animation from Globe Telecom plays before reaching the home screen. Not really a big thing, but it would be great if you helped get rid of it. :cyclops::cyclops::cyclops:
Click to expand...
Click to collapse
Alright... I think that you may have a problem. I dont see a whole lot of options as they have been locking out the APN's as of late. I'm going to spend some time today seeing if I can't find an unrooted solution to your problem (If we had root GTools would do the trick). I have been messing around with it a bit and may have some options for you but Ill get back with you if one pans out.
Edit: So, are you rooted?
Sent from my SM-G935P using Tapatalk

Yes,i rooted the phone yesterday.

samatagana said:
Alright... I think that you may have a problem. I dont see a whole lot of options as they have been locking out the APN's as of late. I'm going to spend some time today seeing if I can't find an unrooted solution to your problem (If we had root GTools would do the trick). I have been messing around with it a bit and may have some options for you but Ill get back with you if one pans out.
Edit: So, are you rooted?
Sent from my SM-G935P using Tapatalk
Click to expand...
Click to collapse
Will rooting it to another ROM fix it? what do you think?

Related

Not Registered on Network?

I have an unlocked and rooted Samsung Galaxy phone.
Everything was working fine for a year.
Randomly, I lost connection today, and it says that it is not registered on the Network anymore. I tried taking the battery out and re starting the phone and taking out the Sim card, but no luck.
Any suggestions? If I were to install a new rom or the old one, do you think that would fix it?
I was thinking maybe its a problem with Fido, which is my provider, over a unpaid bill or something. I am not sure. Everything was working fine until like 9pm tonight, and then I lost connection.
Or do you think I have to use Odin to put it back to the original factory rom?
If I put it back to the original factory rom, would it become locked again?
This phone was very complicated to unlock, as when I tried the normal method to unlock it, it just gave me zeros.
I bought my phone originally off ebay about 8 months ago.
Everything worked fine pretty much up until tonight.
Do you think this means my phone is black listed? And I will have to change IMEI?
I am going to call my service provider here, but is unlocked, its a T-Mobile phone, but I am using Fido as a provider.
I got a vibrant t959 but some one updated it on i9000 rome by odin and unlocked as i9000. it unlocked but signal up and down always. now i updated it again on t959 original rom and rooted it, recovery and download mode came back again now its normal. but still signal problem. when check status typing *#7465625# it show all locks off position, but still have signal problem. pls any body help me if can.
regards
I was just wondering if I reset everything back to stock/original, will I have to unlock the phone again?
Or will it stay unlocked?
Check your APN settings first try googling your carriers proper APN and make sure its set properly. If thats not it, try reflashing your rom make a backup first.. I'm not sure about having to reunlock your phone you'll have to search XDA. That is a curious problem. Hopefully its not a stolen phone if so they may have blocked the IMEI number the only way to tell is to call the carrier if your paying your bill hey should be willing to answer your question. I recommend buying phones from someone you know and not online.
The phone actually worked today.
I am living in a basement, and I guess one of the towers went down or the reception is just gone bad.
When I went outside 30 minutes later I was getting full signal and everything worked.
Then I went back in the basement, it went back to searching for signal and provider.
Very strange, as I always use to receive signal in the past.
This same thing happened to me last night. I bought my phone a year ago outright. I downloaded sgs unlock app and unlocked the phone. It has worked fine until last night. I have tried entering the unlock code again and it says network unlock sim unsuccessful. I went to the att store and got a new sim thinking maybe the sim card quit working and this did not help. Seems like this has happened to a few people last night. Can anyone help?

[Q] s5 data woes

Hi fellow xda members I'm at my wits end with my s5 the next step is the samsung store but my device is rooted so I'm not sure that's actually an option. So I have the canadian w8 variant with Fido and currently rocking alliance rom no xposed. Now the problem: It actually started a week or so after I got the phone my text messages would just idle at sending and not actually send for sometimes as long as 20 minutes I surfed the interwebs for a solution and all I found was people with the same problem but no solution. I tried messing with my apn settings changing my mms proxy and such and still the problem persisted. It actually got worse. I came to realize that the messaging hanging wasn't the problem it was actually a symptom. The actual problem is that after a call my lte switches to H+ or 3G which is totally normal and I know it.The problem is that after I hang up not only do I stay one 3g for an obscenely long time, all the while, even though I see the signal bars and the H+ or 3G icons I have no internet and I'm unable to send text messages since it relies on my data. 4G or LTE eventually comes back after around 5 minutes and everything is back to normal. Until the next call... What I've done: A couple of factory resets and I also change sim cards since I had one from two phones ago but still NO CIGAR. Fido has no clue, they claim that nobody has that problem. They say I have to take it to samsung for repairs... but I tripped my knox while rooting so I'm not sure what they'll do. I was thinking about maybe flashing a different modem?
Any suggestions?
mrnovanova said:
Hi fellow xda members I'm at my wits end with my s5 the next step is the samsung store but my device is rooted so I'm not sure that's actually an option. So I have the canadian w8 variant with Fido and currently rocking alliance rom no xposed. Now the problem: It actually started a week or so after I got the phone my text messages would just idle at sending and not actually send for sometimes as long as 20 minutes I surfed the interwebs for a solution and all I found was people with the same problem but no solution. I tried messing with my apn settings changing my mms proxy and such and still the problem persisted. It actually got worse. I came to realize that the messaging hanging wasn't the problem it was actually a symptom. The actual problem is that after a call my lte switches to H+ or 3G which is totally normal and I know it.The problem is that after I hang up not only do I stay one 3g for an obscenely long time, all the while, even though I see the signal bars and the H+ or 3G icons I have no internet and I'm unable to send text messages since it relies on my data. 4G or LTE eventually comes back after around 5 minutes and everything is back to normal. Until the next call... What I've done: A couple of factory resets and I also change sim cards since I had one from two phones ago but still NO CIGAR. Fido has no clue, they claim that nobody has that problem. They say I have to take it to samsung for repairs... but I tripped my knox while rooting so I'm not sure what they'll do. I was thinking about maybe flashing a different modem?
Any suggestions?
Click to expand...
Click to collapse
If you rooted with Towelroot, you can use Odin to reflash the stock ROM/Kernel and your Knox counter will be 0x0, so you would technically be under warranty.
I'm already rooted bro towelroot didn't even exist back then.
Sent from my SM-G900W8 using Xparent Cyan Tapatalk 2
mrnovanova said:
Hi fellow xda members I'm at my wits end with my s5 the next step is the samsung store but my device is rooted so I'm not sure that's actually an option. So I have the canadian w8 variant with Fido and currently rocking alliance rom no xposed. Now the problem: It actually started a week or so after I got the phone my text messages would just idle at sending and not actually send for sometimes as long as 20 minutes I surfed the interwebs for a solution and all I found was people with the same problem but no solution. I tried messing with my apn settings changing my mms proxy and such and still the problem persisted. It actually got worse. I came to realize that the messaging hanging wasn't the problem it was actually a symptom. The actual problem is that after a call my lte switches to H+ or 3G which is totally normal and I know it.The problem is that after I hang up not only do I stay one 3g for an obscenely long time, all the while, even though I see the signal bars and the H+ or 3G icons I have no internet and I'm unable to send text messages since it relies on my data. 4G or LTE eventually comes back after around 5 minutes and everything is back to normal. Until the next call... What I've done: A couple of factory resets and I also change sim cards since I had one from two phones ago but still NO CIGAR. Fido has no clue, they claim that nobody has that problem. They say I have to take it to samsung for repairs... but I tripped my knox while rooting so I'm not sure what they'll do. I was thinking about maybe flashing a different modem?
Any suggestions?
Click to expand...
Click to collapse
Im having exact problem and im with Rogers
ChantalCaron13 said:
Im having exact problem and im with Rogers
Click to expand...
Click to collapse
The new update fixes it.
Sent from my SM-G900F using Xparent Cyan Tapatalk 2
mrnovanova said:
Hi fellow xda members I'm at my wits end with my s5 the next step is the samsung store but my device is rooted so I'm not sure that's actually an option. So I have the canadian w8 variant with Fido and currently rocking alliance rom no xposed. Now the problem: It actually started a week or so after I got the phone my text messages would just idle at sending and not actually send for sometimes as long as 20 minutes I surfed the interwebs for a solution and all I found was people with the same problem but no solution. I tried messing with my apn settings changing my mms proxy
Click to expand...
Click to collapse
Next time, please use paragraphs. Your post is painful to read.
If your Knox flag still says 0x0 then you can unroot and seek help from the Samsung store. If your Knox counter is tripped, I don't think that the Samsung store will honour your warranty. Rogers might. Some carriers don't care about Knox, but I don't know how Rogers views this. Try a forum search for insight on that point.
However, as suggested above your issue may be resolved in a simpler manner. The latest 4.4.3 /4.4.4 updates resolve wifi and text issues. So it would probably be a good idea to try the new update and see if that helps. Otherwise, you could try a different modem or a custom ROM. The latter may trip Knox if that matters to you i.e. if it has a custom kernel or recovery, so keep that in mind.
.
mrnovanova said:
The new update fixes it.
Sent from my SM-G900F using Xparent Cyan Tapatalk 2
Click to expand...
Click to collapse
It didnt fix for me. Maybe it has to do with the apn?
ChantalCaron13 said:
It didnt fix for me. Maybe it has to do with the apn?
Click to expand...
Click to collapse
Just to be sure we're on the same page, by update you mean F3 not D1 right?
Sent from my SM-G900F using Xparent Cyan Tapatalk 2
fffft said:
Next time, please use paragraphs. Your post is painful to read.
If your Knox flag still says 0x0 then you can unroot and seek help from the Samsung store. If your Knox counter is tripped, I don't think that the Samsung store will honour your warranty. Rogers might. Some carriers don't care about Knox, but I don't know how Rogers views this. Try a forum search for insight on that point.
However, as suggested above your issue may be resolved in a simpler manner. The latest 4.4.3 /4.4.4 updates resolve wifi and text issues. So it would probably be a good idea to try the new update and see if that helps. Otherwise, you could try a different modem or a custom ROM. The latter may trip Knox if that matters to you i.e. if it has a custom kernel or recovery, so keep that in mind.
.
Click to expand...
Click to collapse
Thanks I'll make paragraphs next time.
Sent from my SM-G900F using Xparent Cyan Tapatalk 2

Wi-Fi Calling

Wi-Fi Calling is not working at all on my stock s7. Is anyone else experiencing this? Getting enablement error. Spoke with sprint tech support who is stumped and now escalating up to higher level team.
Rest of phone (including wifi and hotspot/tethering) working as it should.
Saw one post about disabling Bluetooth and BT share. tried that with no improvement.
-Josh
What kind of testing would help?
I have never used this before, so keep it simple, lol
I have the same problem. . They told me, after escalating, that it was am account code error. . I am trying now to enable. . Update it works now after whatever account coding they updated
cwb1231 said:
I have the same problem. . They told me, after escalating, that it was am account code error. . I am trying now to enable. . Update it works now after whatever account coding they updated
Click to expand...
Click to collapse
That sounds promising.They have called me three times to keep escalating. Any chance you would PM me your #. I can ask them to look at your acct to figure out how to fix mine.
Also if you have air rave try turning that off
cwb1231 said:
Also if you have air rave try turning that off
Click to expand...
Click to collapse
I didn't have any problem with the Airrave and my S5 using Wi-Fi calling.
I think I had to do that sometimes because the phone was trying to use both or maybe just to eliminate that possibility
Anyone have a solution for broken Wifi calling. I tried everything I could find including calling Sprint. Running the latest Sprint S7 update, was working before the phone updated. Really not looking forward to do a hard reset.
It's a problem with the data code on your account.Will need tech suport to fix. They are having issues with s7 not carrying code over correctly.
Thanks for the feedback, do you mean my Data plan is not correctly assigned to my phone. Ill probably have to hold the Sprint tech supports hand to get it going.
No its the actual billing codes for your account and how wifi is coded on it.
No luck, was on the phone with Sprint for almost an hour. They made a Ticket, said said I needed to take my phone to a repair center
I have to tell you after the security update it reset my pattern lock and i ended up with factory reset because the Samsung website unlock feature isn't set up for the s7. Had to use Google website and my Google account to restet. Good luck
cwb1231 said:
I have to tell you after the security update it reset my pattern lock and i ended up with factory reset because the Samsung website unlock feature isn't set up for the s7. Had to use Google website and my Google account to restet. Good luck
Click to expand...
Click to collapse
I know what you mean. Luckily I had fingerprint unlock working cause my pin unlock broke after the update. Hoping for a work around cause I got my phone setup just right. Is there a backup I can do that will restore everything exactly the way I have it now (except Wifi calling of course)? I had titanium backup years ago but it was a pain back then.
WiFi Calling
I have the same issue with my S7 with the enablement error. I have been on the phone with Sprint for over 1 hr with no help - they state it is a Samsung software issue. I went back to Best Buy where I got the phone and exchanged it but still the same problem. I took it to the Samsung reps who were there and they also were stumped. I reached out to "advanced tech Sprint support" who stated its a Samsung issue and will not be fixed until they release a patch. I reached out to Samsung and they stated they were not aware of any issues and to send the phone to their repair center - which made no sense. I see online that some have no issues doing wifi calling so it may be luck of the draw. I think that Sprint will blame Samsung who in return will say no issue. I am going to try to exchange the phone again and hope the third time works!
Did you try a hard reset?
Check wifi calling doesn't support messaging at this time..
Chetski said:
I know what you mean. Luckily I had fingerprint unlock working cause my pin unlock broke after the update. Hoping for a work around cause I got my phone setup just right. Is there a backup I can do that will restore everything exactly the way I have it now (except Wifi calling of course)? I had titanium backup years ago but it was a pain back then.
Click to expand...
Click to collapse
It only recognized my fingerprint a couple times then after power off it wouldn't. Also found out find my mobile isn't set up by Samsung for s7 yet, if ever. . I use nova launcher which allows you to save your homescreen and widget and folder setup. I use helium to back up apps and data. Restore was only really annoying not horrifically annoying. Don't forget to back up your Samsung account settings and take your sd card before you go the Google reset route. . The most help I got was the Samsung rep at best buy
Sent from my SM-T330NU using XDA-Developers mobile app
Thank you, that's a lot of great information.
I had 4 reps tell me to bring it to store for repair, did hard reset etc.... got up to advanced tech support before guy called me and said "fixed the problem, go ahead and try"and worked fine after that.

Factory t-mobile S7e losing mobile network connectivity

so this is the second S7e and second SIM that I have been having this issue with. The phone will lose connection to the mobile network and the ONLY way to recover is to reboot phone. Reset Network Settings doesn't do anything. Toggle airplane mode doesn't do anything. Search for Network Operators doesn't do anything. I have a third phone on the way - but has anyone around here heard of or experienced similar? Am I missing something that I should be doing to correct this?
Thanks in advance
I too have this problem. Got a replacement refurbished phone under warranty and the phone has this problem
krishelnino said:
I too have this problem. Got a replacement refurbished phone under warranty and the phone has this problem
Click to expand...
Click to collapse
Did you pay the $20? I didnt want to pay the 20 so i sent the device to samsung. Should get it back friday or monday. The issue is definitely phone related. Im using a verizon s7 now and no issues like that arose. I even tried new sim.. My father is having same issue t-mobile s7 edge
Yes i had to pay 20. And it's disappointing I am having this issue with the replacement phone. I am having this problem on the U firmware as well.
Sent from my SM-G935U using Tapatalk
I've suffered the same issue from time-to-time and just do a restart....annoying as hell to be honest
Are you guys always in the same location when this is happening or is it just whenever and wherever? Or is it happening a one certain place where cell signal isn't that great? I had this same issue BUT only in my house so I had to get a network range extender from t-mobile to use at home.
This happens to me all the time. It's so annoying. At work, in the car, at home--it doesn't matter where I am. Have reset firmware multiple times and even rolled back once too. I think it has to do with the latest software because I never had this issue before the Fall/Winter. Hopefully Nougat fixes this!
Quickvic30 said:
Are you guys always in the same location when this is happening or is it just whenever and wherever? Or is it happening a one certain place where cell signal isn't that great? I had this same issue BUT only in my house so I had to get a network range extender from t-mobile to use at home.
Click to expand...
Click to collapse
I happens randomly in different places. For me i lose complete signal, and then only get back signal without data. I have to restart when this happens to get back data. Annoying as hell !
frappe33 said:
so this is the second S7e and second SIM that I have been having this issue with. The phone will lose connection to the mobile network and the ONLY way to recover is to reboot phone. Reset Network Settings doesn't do anything. Toggle airplane mode doesn't do anything. Search for Network Operators doesn't do anything. I have a third phone on the way - but has anyone around here heard of or experienced similar? Am I missing something that I should be doing to correct this?
Thanks in advance
Click to expand...
Click to collapse
I am having the same problem, this will be my 3rd phone 4th sim. I wish I knew how to fix it
I would try flashing different radios/modems, its worth a shot. Maybe try flashing the "U" firmware radios.
Nougat will fix it
My wife and I had the same issue on our tmobile s7 edge ... we got the 7.0 beta and now the issue is gone .... I bet it's radio and software related ... 7.0 will be out by the end of the month hope that helps...
I had this issue with my phone, and it was a huge pain. The biggest concern: I didn't know when my phone was off network (voice, data, etc.). The fix, for me, was simple: a new SIM card.
You may have an issue from a rejected permission on an app.
Had the same issue before but I did a hard reset and realised that I changed permissions on an app that wasn't written for 6.1.
ronstopable12 said:
My wife and I had the same issue on our tmobile s7 edge ... we got the 7.0 beta and now the issue is gone .... I bet it's radio and software related ... 7.0 will be out by the end of the month hope that helps...
Click to expand...
Click to collapse
I hope so! Been waiting for that before I try anything drastic, even though this issue is a huge pain in the ass. I'm glad others have come out of hiding to express their concerns with it as well. I thought I was the only one for the longest time having this issue.
---------- Post added at 02:20 PM ---------- Previous post was at 02:19 PM ----------
jimfun said:
I had this issue with my phone, and it was a huge pain. The biggest concern: I didn't know when my phone was off network (voice, data, etc.). The fix, for me, was simple: a new SIM card.
Click to expand...
Click to collapse
Many of us have tried new SIM cards, but it's worth a shot if it's still not working consistently after Nougat is released.
---------- Post added at 02:22 PM ---------- Previous post was at 02:20 PM ----------
geeserver said:
You may have an issue from a rejected permission on an app.
Had the same issue before but I did a hard reset and realised that I changed permissions on an app that wasn't written for 6.1.
Click to expand...
Click to collapse
My and my friend's phones are both running pure 100% OEM Tmo stock without any apps disabled or touched at all and we have this issue and have done multiple resets. Pretty sure it's an actual hardware defect, or hopefully just a software one with the modem/radio.
krishelnino said:
Yes i had to pay 20. And it's disappointing I am having this issue with the replacement phone. I am having this problem on the U firmware as well.
Sent from my SM-G935U using Tapatalk
Click to expand...
Click to collapse
I was thinking about going that route. But I wasnt sure what condition the phone would be. How was you condition?
I sent mine to samsung and the things they replaced is the Coaxle cable "antenna" replaced 3 of them. I have been using the s7 from verizon on the U firmware so havent seen if it is fixed.
4ringsa6 said:
I was thinking about going that route. But I wasnt sure what condition the phone would be. How was you condition?
I sent mine to samsung and the things they replaced is the Coaxle cable "antenna" replaced 3 of them. I have been using the s7 from verizon on the U firmware so havent seen if it is fixed.
Click to expand...
Click to collapse
I received a refurb. Other than this problem, the phone is alright. I noticed this problem on receiving the phone it was running on T firmware. Then I switched to U firmware and radio but no difference. I called customer support yesterday, they said to go to a retail store to get the phone replaced. My worry is going through this process again and if I receive a bad device again what to do? After all refurb phones are like playing Russian roulette!
Sent from my SM-G935U using Tapatalk
I just had this start happening on mine... I really wish they would release nougat already. It is ridiculous they won't post an Odin flashable version of the release candidate if it does indeed fix the issue.
I also think its a specific tower configuration that is causing the issue that the radio can not understand. (Maybe 3xCA). Its happening in the same areas every time.
I just started having this problem in the past month. All at once I've been getting BT sometimes turning off, mobile networks failing to reconnect after I visit a no/low signal area (such as after a plane trip when the phone was in airplane mode). I've also seen wifi mode fight my attempts to turn it back on sometimes - toggling itself on and off a couple of times per second until I poke at enough settings to stop it. When BT turns itself off I have trouble turning it back on, sometimes it just goes back on, sometimes it refuses after a number of tries and if I wait an hour it goes back on just fine.
The folks at a BB Samsung kiosk said they could reflash it if I wanted to go that route, but that the nougat release would be out soon so it might be better to just wait for that. Has anyone had a Samsung rep re-image their phone to try to solve this?
flarbear said:
I just started having this problem in the past month. All at once I've been getting BT sometimes turning off, mobile networks failing to reconnect after I visit a no/low signal area (such as after a plane trip when the phone was in airplane mode). I've also seen wifi mode fight my attempts to turn it back on sometimes - toggling itself on and off a couple of times per second until I poke at enough settings to stop it. When BT turns itself off I have trouble turning it back on, sometimes it just goes back on, sometimes it refuses after a number of tries and if I wait an hour it goes back on just fine.
The folks at a BB Samsung kiosk said they could reflash it if I wanted to go that route, but that the nougat release would be out soon so it might be better to just wait for that. Has anyone had a Samsung rep re-image their phone to try to solve this?
Click to expand...
Click to collapse
If you were able to fix without a reboot you didn't have the same issue as this.
rocket31337 said:
If you were able to fix without a reboot you didn't have the same issue as this.
Click to expand...
Click to collapse
I guess I wasn't clear about that as I have several problems that are probably related, but behave a little differently.
BT dropping - can usually turn it back on, but sometimes it refuses. Usually don't need to reboot to fix this.
Wifi dropping - often have trouble turning it back on and have seen the widget toggle off and on repeatedly by itself. Sometimes have to reboot to fix that.
Mobile Network data (and voice sometimes) dropping - usually have to reboot. I think I may have recovered that once without a reboot, but the other few times it's happened in the past month since it started I have rebooted and that fixed it in all but one of the reboots - one time I rebooted and still had to fiddle with it a bit after the reboot before it came back. That may have been because I played too much with the network settings before the reboot and so had to undo that damage after the reboot. But, definitely rebooting is a fairly reliable step in fixing this problem.
All 3 started happening around the same time which is why I thought it was a software issue (I remember a small update a little over a month ago, but forget the details of it). It's nice to hear that others also have the mobile network problem, but if that is isolated in those cases then maybe I'm not seeing exactly the same problem. But, it is clear that rebooting is almost always required to get my mobile network data back so that again suggests that at least that part is the same as what this thread is discussing.
In looking at the T-Mobile updates page for the S7 Edge I see that the version I have (G935TUVU4APK1) was updated in early November - which tracks when I started having problems, and it includes a fix for "Domestic data roaming improvements", which definitely sounds like they may have played with the radios.
I am so ready for the Nougat update...

6P stopped receiving network service with AT&T

I've tried everything to get my phone to get network working again. I've re-flashed old and newer images, got a new sim, messed with the APN settings and I just can't get it to work since yesterday.
When it started, my phone was sitting on charge. It was working just fine before I had put it down for 30 minutes. Upon checking for any messages I saw it wasn't getting any service so I restarted the device and was greeted with the 7.1.2 july update installer. Waited for it to finish and once fully back onto the home screen for a few minutes service still never came back. Turned it off and on a few times and turned airplane mode on and off few times still never came back. Turned it off for the night till today when I started playing with it more, factory reset, flashed 6.0, 7.1.2 june, 7.1.2 july, O beta 3 and none of it was getting the network to work.
Went and got a new sim, guy at the store also tried a floor sim and none of them were working but both my old and new sim do work just fine in a backup phone. The 6P reads there is a sim in and it knows its AT&T, but it won't pick up signal at all.
Any help with this? There really isn't much on this topic, but I do see a sim card no installed issue which my phone knows there is a sim card in it.
that happened to a nexus 6p i bought from a guy off craigslist. at first it worked with tmobile and metro pcs then after a few weeks it stopped working but i had switched to cricket anyway and it worked on cricket but not on tmobile or metro, so then i checked imei and it was black listed,.... being that it was a BYOD it wasnt bound to any network so i was like why would it be blacklisted... didnt make sense but i stayed with cricket and to this day it works..
i42o said:
that happened to a nexus 6p i bought from a guy off craigslist. at first it worked with tmobile and metro pcs then after a few weeks it stopped working but i had switched to cricket anyway and it worked on cricket but not on tmobile or metro, so then i checked imei and it was black listed,.... being that it was a BYOD it wasnt bound to any network so i was like why would it be blacklisted... didnt make sense but i stayed with cricket and to this day it works..
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I just checked to see if it was blacklisted and its good. Google & Huawei won't service it due to it being out of warranty so rn its pretty much a dead phone for me. Is there is any tests I can run to see if the network radios are working or even turned on?
I had this exact same problem a few months ago with my other 6P. Thankfully it was right before my warranty ran out so i was able to get a replacement, but as far as I know, there isn't much you can do with it network wise.
@MadBullBunny could it maybe be the antenna inside? If you've tried other carrier Sims and flashed different radios what else I wonder. Since it's not working maybe worth a peak if your comfortable opening her up.
Exodusche said:
@MadBullBunny could it maybe be the antenna inside? If you've tried other carrier Sims and flashed different radios what else I wonder. Since it's not working maybe worth a peak if your comfortable opening her up.
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I really didn't want to go that far and I rather just dump it on craigslist for $250 if its just an issue with at&t. is there some sort of test to see if the antennas are working?
have you try resetting your network settings? this has happen to me right after a update and resetting the network settings fixed it for me. i'm on project fi.
boxcar8028 said:
have you try resetting your network settings? this has happen to me right after a update and resetting the network settings fixed it for me. i'm on project fi.
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Dude... Not trying to be rude, but really?
Anyway I've been waiting for a response back from google. Huawei pretty much told me tough luck since I didn't have warranty left on it. Told google that I was pretty much shoved out by them and argued that a phone not even 2 years old can't get serviced by a multi billion dollar company is pretty embarrassing. Supposedly its being routed up but I was told that a couple days ago when it was going to take 24-48 hours to get back. Right now I'm trying last ditch effort to drain the battery completely and stick it in some rice to possibly suck any possible moisture out that maybe my butt sweat caused. If this doesn't work I'm going to go to other service's stores and ask to try their sims in the phone out.
Fun tip: My phone is been running in boot mode for almost an hour after it turning off from android os for battery being dead. I've been doing random stuff in boot mode trying to make it die completely and it doesn't want too.
So being back and fourth with google for almost a week I was pretty much told tough luck buddy. It fathoms me that a company who created the android OS doesn't even have a service center or require its manufacturers to provide a service center for phones that aren't even more than 2 years old.
My nexus 6p is posted on craigslist and I've bought myself a s8+. so word of warning to you all who buy any google product or from them, just don't. If you have any issues you'll just get a run around. I've had to tell my issue to google at least 20 times and they still didn't care and kept trying to push me to hauwei when neither of them wanted to help.

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