AT&T S7 Edge signal issue - AT&T Samsung Galaxy S7 Edge Questions & Answers

I have the S7 Edge from AT&T (SM-G935A) and I get terrible reception at work. I have to turn airplane mode on and off 3-5 times during my lunch break just to send a few texts. I also have an older unlocked Note 5 (SM-N920C) which will struggle a bit but will still send and receive every text after a few seconds (20-30) of spinning its little wheel. So the question is why would an unlocked non carrier specific phone lock onto the AT&T signal better than an AT&T phone? I've been into the AT&T store and nthey seem to have no idea. The S7 Edge works great anywhere that I have a couple bars of LTE but when it's struggling with 1 bar of LTE or just plain 4G it's not so great. Any suggestions?

That type of subtle difference in coverage can be caused by the little differences in design. Phones today mostly use the frame for the antenna, so Samsung has to make adjustments for the edge, and the Note 5 simply has more room for the antenna. I haven't pulled the edge apart, but that's my guess based on years in the industry.
The other possibility is that it's struggling to keep an LTE 'enhanced' connection for HD Voice and video calling, which of course an int'l Note doesn't have. Try turning off enhanced LTE in mobile data settings & see if it makes a difference. Or maybe try switching to the HSPA+ 'wap' apn and maybe if it isn't always looking for LTE it'll hold the connection longer

Motorola phone for u bro they have the best signal of any phone I've ever used. Also some believe the way you hold it matters. And cases may effect signal strength. Some buildings affect signal strength as well maybe try a different location.? The note gets better signal because of the size.
Sent from my SAMSUNG-SM-G935A using Tapatalk

Thanks for the suggestions. I switched to the unlocked S7 Edge (935F) and it works even better than the Note 5 did. It makes no sense at all.
Sent from my SM-G935F using XDA-Developers mobile app

can you solve this essue
i have a samsung galaxy s7 edge which has no service problem it does not get any signal at all
in network section it show ( radio off)
i tried #*#*4639*#*# run ping test tried to turn on the GSM radio band but it did not worked
the phone is unlocked because i inserted the unlock code which was send to me by at&t
please help me solve this problem

b.atayee said:
i have a samsung galaxy s7 edge which has no service problem it does not get any signal at all
in network section it show ( radio off)
i tried #*#*4639*#*# run ping test tried to turn on the GSM radio band but it did not worked
the phone is unlocked because i inserted the unlock code which was send to me by at&t
please help me solve this problem
Click to expand...
Click to collapse
i have same problem,any fix?

FYI, the code you show is incorrect, it should be *#*#4636#*#*. I get an invalid code error message if I use your code.

Related

Reception issue

I've placed my Omnia 7 next to my girlfriend's Focus in a place in my house that has traditionally been very poor in reception. She is able to get 1-2 bars on 3G compared to my NO SERVICE-zero bars on EDGE under the same network (ATT). Is anyone else getting fairly weak reception on their Omnia and is it all possible that my 4 year old SIM card is accounting for the difference in signal strength?
Next chance I get, I'll try swapping our SIMs....
I am not too sure of this but maybe the Omnia 7 isn't using its full potential on the US carrier since it is a EU device. (this shouldn't matter really but I am trying to say that it might be a software issue of how the phone switches connections)
By that I mean that some forum members (check the Focus Forum) have fiddled with the diagnostic codes to make their Focus phones have a more stable 3g or above connection.
Trying looking into that and posting there since the Omnia community is a little bit smaller it seems.
Or the phone is just not up to scratch ;D
Eriatarka said:
I've placed my Omnia 7 next to my girlfriend's Focus in a place in my house that has traditionally been very poor in reception. She is able to get 1-2 bars on 3G compared to my NO SERVICE-zero bars on EDGE under the same network (ATT). Is anyone else getting fairly weak reception on their Omnia and is it all possible that my 4 year old SIM card is accounting for the difference in signal strength?
Next chance I get, I'll try swapping our SIMs....
Click to expand...
Click to collapse
It could be your SIM if its old and not a 3G sim. Do you get 3G elsewhere?
The reason i ask is that EDGE is a 2G tech.
I work in mobile tech support myself, and i have seen SIM cards cause some seemingly random issues. (1 in particular was a handset unable to read SIM contacts, but his prior phone was OK)
On the other hand, i have also noticed 1 bar less then was displayed by my prior HD2. I have dismissed this as you should not reply on the number or bars to determine signal strength. They are coded differently. There is no standard, and in fact, changes by the Carrier can effect 'bars' displayed on the phone. (Think of a little buzz box with a 20ltr tank reporting 1/2 full, while a 4x4 with a 40ltr tank reporting 1/4. Both have the same amount of fuel)
ive noticed i get a bar or two less than my girlfriends desire and my diamond2 all on the same network & with new sim cards. this generaly means when she has 3G or HSDPA im stuck with GPRS unless were in an area with 3 or 4 bars.
Not entirely sure, but I think the Omnia 7 doesn't support US 3G frequency bands, that's why it's limited to EDGE - and then it depends on where you live... I suppose it's entirely plausible AT&T has a strong 3G network in your area, but not an EDGE one
mine has a good reception ... as good as other devices ...
In my House I sometimes got 4 dots but when a call comes through the connection is lost between talk without walkin on the same spot.. First I thought ok bad reception (had not before with my xperia1) But yesterdaynight I got the same problem outside my home. So the conversation gets totally jammed.
And I live in the Netherlands and not in the county side but in the big city...
So I managed to switch the SIMs on my girlfriend's Focus and my Omnia and unfortunately the poor signal remained on the phone, ruling out the SIM card having any negative effect.
I will get 3G outside my home and sometimes 3G+ (I'm not sure what the difference is), but inside my house, side-by-side, the Focus gets better reception and is more often on 3G whereas my Omnia will get worse reception often on EDGE.
Lame!
I might have to drop some cash for ATT's Microcell... Damn you ATT.
I notice it as well.
When I used my HD, the reception was fine inside MRT tunnels. Now with my Omnia 7 (same SIM card, by the way), I can't get a clear signal inside MRT tunnels during my commute.
Shame.
I don't know what caused it, though.. Anyone can shed a light on the issue ?
Mine has just suddenly started to not have any signal ANYWHERE in the house... the other 2 Vodafone phones here have near-full signal.
Eriatarka said:
So I managed to switch the SIMs on my girlfriend's Focus and my Omnia and unfortunately the poor signal remained on the phone, ruling out the SIM card having any negative effect.
I will get 3G outside my home and sometimes 3G+ (I'm not sure what the difference is), but inside my house, side-by-side, the Focus gets better reception and is more often on 3G whereas my Omnia will get worse reception often on EDGE.
Lame!
I might have to drop some cash for ATT's Microcell... Damn you ATT.
Click to expand...
Click to collapse
Hi I think I have found you a solution. Having been on the Focus forums I have noticed that people have enabled full "3g" through the root menu in diagnosis software.
http://forum.xda-developers.com/showthread.php?t=839154&page=8 ..... read this first please. Looks like it enabled full 3g but messed up his GPS settings (could be that he configured it wrong) Always make sure that you write down your original settings when using Diagnosis tool!!!!!!
If this doesn't help you then maybe flashing a different rom onto it would work.
I played around with some of the diagnostic settings but nothing really changed.
How exactly do I access the root menu to change the 3G settings you mention?
*#197328640# - Root Menu
Things you can do with this code
Speed up your internet by enabling hspda/hsupa
*#197328640#
1,8,3,5,2,3,[END]
Just be careful with this stuff. And always remember to back up your previous settings by writing them down somewhere so that you can restore it.
The link I gave you above leads to these codes.
BTW .. samsung updated the diagnosis tool .. if you have 0.9 something you might be fine! But if it updated then you will not be able to get into the root menu.

[Q] 3G @ no bars not switching to edge

Hey folks, I noticed that on my At&t samsung focus that the connection often doesn't switch down to edge when 3G is at no bars(tested-no data). And I know that areas I visit often have edge coverage because i can turn off 3G manually and get good reception... but any insights/solutions as to why the focus doesn't automatically switch bands/connections? radio bug?
edit: I did do the hsupa/dpa release hack via diagnosis console.
This also bugged me. In my experience this is not limited to the Focus. I encountered the same issue with the Tilt 2. It took probably a complete loss of 3G signal for the phone to switch to Edge and then even though the Edge signal had 2 bars, as soon as it got just a trace of 3G signal it went right back. Fortunately with the Tilt 2 I am able to turn off 3G and the phone stays in Edge all day long in areas where 3G os crappy. I wasn't able to do that with the Focus.
frighte said:
Hey folks, I noticed that on my At&t samsung focus that the connection often doesn't switch down to edge when 3G is at no bars(tested-no data). And I know that areas I visit often have edge coverage because i can turn off 3G manually and get good reception... but any insights/solutions as to why the focus doesn't automatically switch bands/connections? radio bug?
edit: I did do the hsupa/dpa release hack via diagnosis console.
Click to expand...
Click to collapse
I'm having these problems as well and I also did the hack. Since then I keep getting cannot connect messages in IE. It was so frustrating that I undid the hack(?) and this happens all the time. Can someone give me the settings to make sure I restored the original settings.

Switch Network Modes!

Sorry, I'm a little new to the AT&T Note 3 as I was used to T-Mobile and their phones (still use their network by the way)...So, I was looking around to see if I could switch my network modes (e.g. GSM,WCDMA,LTE, or combinations of both). Its pretty helpful if you need to switch to WCDMA,GSM, or other modes. Some of you may know it, but I am new to this stuff and hopefully I help others who don't know much about this either. On your dialer, enter *#*#4636#*#* then press device information and you'll be able to switch network modes! Just found that out and wanted to enlighten others. Press that thumbs up if this was somewhat helpful!
we already know this but thanks. And to get 4G on an att note 3 is pretty much useless without enabling the AWS bands.
YoungDev said:
Sorry, I'm a little new to the AT&T Note 3 as I was used to T-Mobile and their phones (still use their network by the way)...So, I was looking around to see if I could switch my network modes (e.g. GSM,WCDMA,LTE, or combinations of both). Its pretty helpful if you need to switch to WCDMA,GSM, or other modes. Some of you may know it, but I am new to this stuff and hopefully I help others who don't know much about this either. On your dialer, enter *#*#4636#*#* then press device information and you'll be able to switch network modes! Just found that out and wanted to enlighten others. Press that thumbs up if this was somewhat helpful!
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Click to collapse
On all of my past AT&T Phones, I never had this stick for me. The phone would always switch back to LTE after a short time. I am using Intelli3G with Xposed and I can now successfully turn off LTE when I need to with a toggle.
PeteSeiler2010 said:
On all of my past AT&T Phones, I never had this stick for me. The phone would always switch back to LTE after a short time. I am using Intelli3G with Xposed and I can now successfully turn off LTE when I need to with a toggle.
Click to expand...
Click to collapse
Why do you switch to 3G, is 4G in your area spotty?
Netrunner157 said:
Why do you switch to 3G, is 4G in your area spotty?
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Click to collapse
The building that i work in seems to almost block the LTE signal for all AT&T phones. There are a few of us in my department that have issues with this. The phone will constantly switch between 4G and LTE, this also causes the phone battery to die faster. Since we can't flash an unlocked radio the Note 3, the Xposed module was my best bet. As soon as i switch over to the just 4G by making my phone use WCDM only, I have no issues with signal. Using the hidden menu, (*#*#4636#*#*), and switching it to WCDMA Only doesn't stick permanently. I had this issue once before with my Skyrocket, but with that phone you were able to flash a RAT Unlocked radio or a non-LTE radio on the phone and that would disable LTE as well. As soon as i step outside of my building, my LTE signal is strong and I have no issues at all.
In my jobs basement only people who get any sort of signal are people who have tmobile. Would this help me get signal as well?
It's worth a shot, it works flawlessly for me.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
I have to wonder if changing your network mode after a throttling would still allow good download speeds???????????????
Update: sadly changing to a different network mode does not work to remove a throttle. Neither does flashing a different modem. If only the bootloader was unlocked.... Crossing fingers and remaining hopeful with my blazing edge network speeds.: (
Can anyone tell me what the default mode is?

AT&T Video Calling feature

When I try to place a video call in the built in phone dialer, it says "Video calling is currently not available. Call connected as voice only." But when my brother tried calling me on his S7 edge, it works fine. I tried turning off the feature in call settings and turning it back on but still doesn't work.
Any one have this problem yet? My best buy order came thru today.
I think it only works between AT&T phones. I've only tried between my S7 edge and my girlfriends S7 edge...both on AT&T. There were a few times she missed the notification to do video and it ended up being audio. The other side definitely has to pick it up as a video call.
Yea, my bro has the S7 edge also and we are living in the same house. Some reason mine doesn't work. When you press the video call icon, the front camera suppose to kick on, but on mine it doesn't. My brother's does...
They had it (HD Voice feature) disabled due to me calling back in October complaining about bad reception around my house. They just reenabled and all is fine now!
I'm having the same issue and att Tech support couldn't figure it out
Call AT&T and have them enable HD Voice feature on your line. Should work then. Make sure you're on a 4G network possibly with LTE as well.
I've tried this a few times with me and my wife's phones. Every time I get the message that its unavailable and audio only. But when we call audio only its HD voice. So not sure what the issue is.
benk016 said:
I've tried this a few times with me and my wife's phones. Every time I get the message that its unavailable and audio only. But when we call audio only its HD voice. So not sure what the issue is.
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Click to collapse
I wanted this on mine and my gf's phones, after multiple fails I started researching. We live in a country rual area, while we still show 4g LTE and great signal. The HD network isn't available everywhere. It shows both phones have to be on the HD network not WiFi and good signal. I recently traveled to new Orleans and we made multiple video calls to each other. After coming home it no longer works. We defaulted to using hangouts and with our unlimited data and good signal strength it works great. [emoji3]
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app
I had that problem the first date I upgraded my S6's software to MM. I called AT&T and complained that I could not make video call between my S7 and S6. The next day both worked, both on WiFi and LTE...
1. From your home screen, press the Phone icon.
2. Tap More on the top right corner.
3. Scroll down and tap on Settings.
By default, VoLTE should be enabled if your Galaxy S7 or Galaxy S7 edge was first used with a carrier SIM that supports it. If your phone was unlocked and subsequently transferred to a carrier SIM that supports VoLTE, you may have to enable it manually.
4. Tap on VoLTE.
Make sure that Use VoLTE when available is checked.
Note: Some versions of the Galaxy S7 may show this setting in a different spot.
Worked for me!
Just a tip, I did some research on this. Att requires both phones to be on their 4g LTE enhanced network. So if one of the callers is in a rural area or low signal, it won't work. I have a s7 and my wife a s6, if one of us is around her parents house (very rural but still 4g coverage) it won't work. However if we both in town or at home, no issue. We started using Google duo when she would visit her family and att video any other time.

No mobile data during calls on G930U

I just flashed G930U firmware (Oreo RG3) on my verizon S7 and overall I'm much happier with my phone. But, sometimes when placing a call with a strong LTE signal, the mobile data disappears and becomes unavailable until the call is completed. The strange thing is that it only happens 50 percent of the time. I've changed my network settings from global to LTE/ CDMA but that doesn't fix the problem. Is this a known issue with the "u" firmware? Or is it perhaps only prevalent on this particular version I installed? Any feedback is appreciated! Thanks!
maxforwardspeed said:
I just flashed G930U firmware (Oreo RG3) on my verizon S7 and overall I'm much happier with my phone. But, sometimes when placing a call with a strong LTE signal, the mobile data disappears and becomes unavailable until the call is completed. The strange thing is that it only happens 50 percent of the time. I've changed my network settings from global to LTE/ CDMA but that doesn't fix the problem. Is this a known issue with the "u" firmware? Or is it perhaps only prevalent on this particular version I installed? Any feedback is appreciated! Thanks!
Click to expand...
Click to collapse
I don't think that the devices stay connected to 4G LTE while on the actual phonecall as it uses the data maybe for the enhanced calling?
I noticed the same change in connections on my Verizon s7 and att s4. It varies and changes during initiated outbound calls or once a call is incoming. Even seconds before incoming calls I see it drop from 4g LTE down to no internet at all. Then without wifi connected during those ones you can't get online while in call. It depends on phone Carrier like Att, Vzw, and even tracfone brand devices.
It usually cuts back to 3g or H+ and even old Edge/gprs or worse, 2g speeds until the calls are complete. Then regular 4g LTE will come back if your phone is working. This is all from personal experience so please don't take what I say over the other developers who might be able to explain what it is happening a little better.
Hope this helps either way!
P.s- It also probably depends on how strong your signal is to determine what speed you will drop down to during calls. Exp. 4g lte,4g,H+,H,3g,2g,edge,gprs,wap.

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