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I wanna start off by saying thank you to everyone who helps make this forum such an amazing resource.
The question I have is I bought a Cingular branded 8525 about three months ago and it has been giving me nothing but trouble, from my keyboard randomly not working, none of the front or side buttons working, keyboard lights not working, secondary characters on the keyboard being all scrambled, and the newest addition the phone not vibrating at all. It is still under warranty but the problem is that I don't and never had ATT and i've been using the phoen unlocked. Its still under warranty with HTC and they've already tried to repair it, I think they said they replaced the main board but more and more issues keep coming up. What i'm wondering is if there is anyway to get ATT to just replace the phone like they would do for a regular ATT customer? Has anyone been successful in this? I've tried calling them but they keep saying that since I dont have an account with them they can't help me out.
Any help or guidance would be really great!!
Thanks in advanced
BUMP.... can anyone give me any advice?
unfortunately, that's the risk you take when you buy a 3rd party phone. They'll warranty it for THEIR customers. I've been successful buying an 8525 on fleabay and getting them to honor the warranty ( 4 times ), but I'm also an ATT customer. The phone was not released to Non-customers, so they won't talk to you if you're not a customer. It's nothing personal, It's just the way it is.
I have a Galaxy S as shipped by Bell Canada. It doesn't have the 3 button download mode so I'm staying away from 3rd party roms for now.
It is unlocked and rooted. All has been well until today. I had it off for a while to use the SIM in another phone. When I turned it back on it asked for the SIM unlock code. I Dismissed that and checked the phone, all seemed well other than no SIM activation. I turned it off and removed the SIM and now it won't boot. I get the usual logo, the song, and for a long time the S logo. If I wait long enough it then appears to be off. If I press the back or menu key they will light up but that's it. I can't do anything else other than pull the battery.
I tried the hard reset with holding volume down and tap the power button. That only turns it back on with the same problem. The actual SIM is fine and working in another phone.
Is there anything I can do? If I could hard reset it I'd take it back to the store but I hesitate for now while it still contains my data.
this is a problem i have just posted about a couple of mins ago
but i can get it recovery mode and fatory reset with the vol up, home and power
then it will boot but obviously i have to then reset everything from scratch which is really annoying so anyone got any idea re this
lucky for you that you can get into recovery. Right now I'd be happy with a hard reset, it doesn't take long to rebuild the setup. I'd like to know who decided to remove the recovery mode, that's evil and keeps me from simply resetting the device.
its all the apps re downloading and installing them and resetting up accounts and swype and all that lot need a fix asap
do you know what version of andoid you are running
yes but at least you can get a working phone again, I can't without being able to get into any boot menus. Honestly it only takes 30 minutes to setup again from scratch. I'm on 2.1 and what I find at least on my HTC when it had 2.1 is that I setup the google account, let it sync contacts etc, then from Market Downloads I'll see listed all my apps that were previously installed. As long as I don't leave that screen I can install each app one after the other. Or a proper backup....
Any other magic key combos to reset this thing???
did you try hooking up to kies?
Yes but that does nothing since it never fully boots.
3rdcoast said:
I have a Galaxy S as shipped by Bell Canada. It doesn't have the 3 button download mode so I'm staying away from 3rd party roms for now.
It is unlocked and rooted. All has been well until today. I had it off for a while to use the SIM in another phone. When I turned it back on it asked for the SIM unlock code. I Dismissed that and checked the phone, all seemed well other than no SIM activation. I turned it off and removed the SIM and now it won't boot. I get the usual logo, the song, and for a long time the S logo. If I wait long enough it then appears to be off. If I press the back or menu key they will light up but that's it. I can't do anything else other than pull the battery.
I tried the hard reset with holding volume down and tap the power button. That only turns it back on with the same problem. The actual SIM is fine and working in another phone.
Is there anything I can do? If I could hard reset it I'd take it back to the store but I hesitate for now while it still contains my data.
Click to expand...
Click to collapse
Same thing happened to my phone, but a factory reset did nothing. The internal SD card gave out. Phone is now sent away for 3 - 6 weeks awaiting repair.
my phone did this to me today too, I was just about to post about this when I saw this thread.
So its an SD Card problem? theres no hope of getting it fixed without sending it in?
Yes I think it is the internal card meaning there isn't anything good enough to reset to. I walked the phone over to the store and I'll have to wait for new stock next week. Actually I'm lucky they will exchange it since I bought it outright which apparently is "against policy" even though they list a no contract full price. We'll see how it goes next week but overall I despise the telco industry in this country.
3rdcoast said:
Yes I think it is the internal card meaning there isn't anything good enough to reset to. I walked the phone over to the store and I'll have to wait for new stock next week. Actually I'm lucky they will exchange it since I bought it outright which apparently is "against policy" even though they list a no contract full price. We'll see how it goes next week but overall I despise the telco industry in this country.
Click to expand...
Click to collapse
i went to best buy today to try and exchange it, and apparently they only have a 14 day exchange policy with phones despite it saying 30 day on the receipt, anyhow i phoned samsung and they said i have to go through bell, even though im using the phone on telus, so that should be interesting.
So all the people that are having this problem have the Bell model?
Today i got mine off eBay, as soon a i turned it on, i get exactly the same thing.
It wont load into Android, i see that galaxy S logo and then black screen.
If i go into recovery i see "cant mount SD Card".
The more is search this forum the more i see that all the people with this problem are owners of the Bell i9000M model.
I seriously think they have some defect with the manufacturing line of the phone.
Have you guys installed any firmware on your phone before this happened?
mine is like that out of the box.
Mine is the same Bell model. There seems to be some issues with them which makes the lack of download mode even more dangerous. Right now it doesn't feel like the warranty is going to cover us for problems not our fault. I hope they replace it next week but if it still lacks download mode I'll remain nervous.
Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.
clubtech said:
Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.
Click to expand...
Click to collapse
i put new firmware on it last week, can't remember what it was but it was upgraded through kies so it's one samsung pushed to me, not a froyo unstable one.
bigc_13 said:
i put new firmware on it last week, can't remember what it was but it was upgraded through kies so it's one samsung pushed to me, not a froyo unstable one.
Click to expand...
Click to collapse
Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?
clubtech said:
Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.
Click to expand...
Click to collapse
I haven't flashed any 3rd party roms. I did do the official update via Keis which even at the store today they reminded me that I should do the update.. That update seemed to go well and has been working for over a week until I turned it off for an hour. It still isn't clear if the disabled 3 button mode is hardware or software related but we all seem to have that in common too. So before they dismiss the whole thing and we get hosed over technicalities such as unlocking it should be clear that there are clear defects in these phones as far as I can tell.
I want to be comfortable that I'm not left out of hundred of dollars just because I choose to buy it outright and not be tied to contracts. Samsung has to play nicely because it is their phone. Bell has to play nicely because they are bringing them in and distributing to retail. What carrier I use should be irrelevant because the problems are not related to usage.
FYI, the clerks went off for conference to decide if I somehow got the phone against policy. Either they trust my story or I got mine moments before they got the memo about not selling outright.
clubtech said:
Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?
Click to expand...
Click to collapse
Same here, stock JH2 from Kies. Not rooted. Boots to Galaxy S logo, then black screen. Mine is sent in for repair... Almost two weeks now.
Seeing more and more of this being posted. There is obviously some issues with this phone.
clubtech said:
Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?
Click to expand...
Click to collapse
Our posts crossed..
Yes I believe mine had the JH2, the official keis offered firmware. I was looking forward to the biggie update at the end of the month so wasn't about to risk bricking before then. Irony stepped in anyway.
I'm a bit nervous until I get a new one. At that point if the 3 button mode still doesn't work I'll remain nervous that I'll get another potential brick.
edit-> yes, I simply shut it down for an hour or two to use the SIM in another phone to test that phone. At next boot it died. I knew something was wrong when the logo stayed up for much longer.
I have the 3 buttons enabled so it is not related to the 3buttons being disabled, however when i boot into recovery it clearly displays an error that it can not find the internal SD.
There is definitely something wrong with the Bell Galaxy S corrupting itself.
I bought mine from an eBay seller, he is saying the phone booted fine when he shipped it but when i opened the box today i only got this black screen after logo.
Gladly the seller will take it back.
Maybe this is why there are shortages everywhere in Canada. I hope the caught this up and are fixing it with the new batch.
I did some searching around to find some answers related to these problems, but was unable to find anything so my apologies if this has been answered before.
Anyway, I've had my atrix for about 2.5 weeks now (through Bell) and twice now the screen has shut off, and I am unable to turn it back on. Swiping the fingerprint sensor or pressing the button on the top does absolutely nothing. Both times I've had to pull the back off and take the battery out to restart it, and then the phone works just fine.
My other problem is that when I connect my hdmi to my tv, the motorola logo shows up briefly (on the tv) for 2-3 seconds, then it disappears. The controls to navigate through my videos are there on my phone, but nothing displays on the tv. It worked before on my friend's tv the first day I got the phone, but apparently something is wrong.
Basically what I'm wondering is: is my phone defective? Am I able to fix these problems myself? Will an update to 2.3 (apparently coming out in July) fix these problems? Or should I just go back to the bell store and get a new phone. I'm wanting to try out rooting the phone to get rid of motoblur (which apparently increases speed and battery life) but if I'm going to have to return the phone anyway then I'll wait a few days.
Just to clarify, I have a motorola atrix from Bell. I guess there are a few differences between it and the one you get from AT&T.
Thanks!
stuntman_dan said:
I did some searching around to find some answers related to these problems, but was unable to find anything so my apologies if this has been answered before.
Anyway, I've had my atrix for about 2.5 weeks now (through Bell) and twice now the screen has shut off, and I am unable to turn it back on. Swiping the fingerprint sensor or pressing the button on the top does absolutely nothing. Both times I've had to pull the back off and take the battery out to restart it, and then the phone works just fine.
My other problem is that when I connect my hdmi to my tv, the motorola logo shows up briefly (on the tv) for 2-3 seconds, then it disappears. The controls to navigate through my videos are there on my phone, but nothing displays on the tv. It worked before on my friend's tv the first day I got the phone, but apparently something is wrong.
Basically what I'm wondering is: is my phone defective? Am I able to fix these problems myself? Will an update to 2.3 (apparently coming out in July) fix these problems? Or should I just go back to the bell store and get a new phone. I'm wanting to try out rooting the phone to get rid of motoblur (which apparently increases speed and battery life) but if I'm going to have to return the phone anyway then I'll wait a few days.
Just to clarify, I have a motorola atrix from Bell. I guess there are a few differences between it and the one you get from AT&T.
Thanks!
Click to expand...
Click to collapse
It sounds defected, since you cannot turn the screen back on. I've never experienced that. I'd say just swap it for another if you can.
Yeah I've heard of a few glitchy/buggy things happening but this sounded to me like a defect for sure.
I'll head down to Bell on monday and get it taken care of.
As just another question on the side, I've been reading about hacking/modding/whatever you want to call it for the atrix and it sounds like fun! Are we able to unlock our bootloaders on Bell or is that just AT&T?
stuntman_dan said:
Yeah I've heard of a few glitchy/buggy things happening but this sounded to me like a defect for sure.
I'll head down to Bell on monday and get it taken care of.
As just another question on the side, I've been reading about hacking/modding/whatever you want to call it for the atrix and it sounds like fun! Are we able to unlock our bootloaders on Bell or is that just AT&T?
Click to expand...
Click to collapse
I think it's for AT&T only, sorry. There is a progressive thread on unlocking it, though.
You can view it right here: http://forum.xda-developers.com/showthread.php?t=1138230
Alright well good to hear people are workin on it!
Thanks for the prompt reply
I'm in college and I recently busted my little LG HD Tribute and I decided I would look at the market for a new phone.
One of the new college students fixes busted up phones and sells them so I went to see what he had.
He was selling a brand new Galaxy S7 Edge for 50$ and I thought it was a steal, so I looked at it and it was working well for about 3 days.
I had it turned off charging the other night and I went to turn it on and it began to flicker the Samsung Galaxy Edge screen it shows whenever you turn it on, and just kept flashing. and does literally nothing else. I didn't know what to do, so I tried to reboot it in recovery and all it does is flash "recovery booting" and that's it. So, I can't even get into the BIOS settings of the phone to try and reset it to factory settings or anything like that.
The only thing I can get to pop up is the Custom OS Downloading screen and the "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC Software." screen. So, I downloaded the Smart Switch PC program and ran it, plugged it in and it doesn't recognize the S7 Edge as a supported device. I tried changing USB ports and all, but it just doesn't recognize it. I tried the Emergency feature and that doesn't help either. Even with the SN and the Model ID it still can't fix it.
So I'm guessing it updated while I was sleeping? And something went wrong? I don't know, I didn't physically buy the phone from the carrier myself so I don't think I can just walk into T-Mobile and ask them to help. I'm not sure what to do. Any advice would be wonderful.
Have you tried reflashing everything with odin?
jsbarrett said:
I'm in college and I recently busted my little LG HD Tribute and I decided I would look at the market for a new phone.
One of the new college students fixes busted up phones and sells them so I went to see what he had.
He was selling a brand new Galaxy S7 Edge for 50$ and I thought it was a steal, so I looked at it and it was working well for about 3 days.
I had it turned off charging the other night and I went to turn it on and it began to flicker the Samsung Galaxy Edge screen it shows whenever you turn it on, and just kept flashing. and does literally nothing else. I didn't know what to do, so I tried to reboot it in recovery and all it does is flash "recovery booting" and that's it. So, I can't even get into the BIOS settings of the phone to try and reset it to factory settings or anything like that.
The only thing I can get to pop up is the Custom OS Downloading screen and the "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC Software." screen. So, I downloaded the Smart Switch PC program and ran it, plugged it in and it doesn't recognize the S7 Edge as a supported device. I tried changing USB ports and all, but it just doesn't recognize it. I tried the Emergency feature and that doesn't help either. Even with the SN and the Model ID it still can't fix it.
So I'm guessing it updated while I was sleeping? And something went wrong? I don't know, I didn't physically buy the phone from the carrier myself so I don't think I can just walk into T-Mobile and ask them to help. I'm not sure what to do. Any advice would be wonderful.
Click to expand...
Click to collapse
"selling a brand new Galaxy S7 Edge for 50$" a phone that cost around 700$?
The fact that it was sold "brad new" for 50$, didn't trigger some warning light in your brain?
Your s7e is no more than a cheap replica of the original, so "good luck" with the fix!!!
jsbarrett said:
I'm in college and I recently busted my little LG HD Tribute and I decided I would look at the market for a new phone.
One of the new college students fixes busted up phones and sells them so I went to see what he had.
He was selling a brand new Galaxy S7 Edge for 50$ and I thought it was a steal, so I looked at it and it was working well for about 3 days.
I had it turned off charging the other night and I went to turn it on and it began to flicker the Samsung Galaxy Edge screen it shows whenever you turn it on, and just kept flashing. and does literally nothing else. I didn't know what to do, so I tried to reboot it in recovery and all it does is flash "recovery booting" and that's it. So, I can't even get into the BIOS settings of the phone to try and reset it to factory settings or anything like that.
The only thing I can get to pop up is the Custom OS Downloading screen and the "An error has occurred while updating the device software. Use the Emergency recovery function in the Smart Switch PC Software." screen. So, I downloaded the Smart Switch PC program and ran it, plugged it in and it doesn't recognize the S7 Edge as a supported device. I tried changing USB ports and all, but it just doesn't recognize it. I tried the Emergency feature and that doesn't help either. Even with the SN and the Model ID it still can't fix it.
So I'm guessing it updated while I was sleeping? And something went wrong? I don't know, I didn't physically buy the phone from the carrier myself so I don't think I can just walk into T-Mobile and ask them to help. I'm not sure what to do. Any advice would be wonderful.
Click to expand...
Click to collapse
I don't think it was brand new. Because it only started acting weird just after three days. The screen would never flicker only because of an update, so it is definitely a defective phone or a fake one because no body in this world would sell such an expensive device for such a low price, considering that it costs more than 700$ brand new.
It may have been a brand phone, but since the guy according to you sells refurbished phones.
In your mind you should of known, he may have worked on it because it was defective for some reason.
To get it for a cheap price.
Not even defective refirbs would sell for that cheap.. most likely a fake goophone s7 there less than $100 New and they don't last long at all
Post some pics of it :good:
imgur com/a/zd8J8
^ That is the album everyone has requested.
It's spaced out because of spam filter xda-developers website has, so just add period.
I went back to the guy today and he admitted that he had actually stolen the phone from his step dad which makes a ton of sense.
This man had stolen the phone and apparently couldn't get into his step dad's Google account so he flashed it with Odin himself and that's how he got it working. He said he couldn't keep the phone due to his step dad would eventually found out he had it but honestly, I don't want the phone knowing this now. It's hot, and it's almost a brick. I seriously feel like a criminal having it, but I spent my work-study money on it and if I'm going to have it in my possession, I want it to at least work.
I left prior to him telling me that he had stolen the phone because I was disgusted and frankly I don't want to associate with this guy knowing this, even if he was honest...
I took it upon myself to try and fix it. I have tried flashing it with Odin myself like one of the users have suggested using the SM-G935T that is on the back of the phone as a reference for downloading the necessary files for the phone's model.
Every time I run Odin while it's plugged in saying it's "Downloading Custom OS" I get the error message: FAIL! (Auth) in Odin.
I don't know what to do.
Any advice would be lovely.
Thanks in advance.
The information you might want:
SM-G935T UD FCC ID:A3LSMG935US
Designed & Engineered by Samsung Manufactured in Vietnam
IMEI: 356164075069116
Sorry for the poor quality of the pictures BTW, was taken with the aforementioned HD Tributed.
can you go in to download mode? you need it in download mode for it to flash with odin.
power+vol down+home button
edan1979 said:
can you go in to download mode? you need it in download mode for it to flash with odin.
power+vol down+home button
Click to expand...
Click to collapse
I did, it was installing it for like 5 secs then after a few logs it says FAIL! (Auth) and that's it lol.
I put it in custom os download mode and all, tried Odin. idk
In big problem.
My S7 edge is now automatically restating in every 10seconds.Practical I cant use it. I booted in same mode still restarting. I flashed stock Nougat and marshmallow stock ROMs still its restarting. Even in recovery screen(TWRP or Default) its getting stuck and restarting.
Only in Download mode it is not restating.
Please advice any ideas, since I am already on void warranty my $500+ phone is simply got useless.
Thanks in Advance
Tony Tomson
Maybe your power button is jammed?
When i checked, Power button is pressing and releasing. Power button is functioning actually, I can enter to Recovery, Download Mod and I can lock screen using power button. Or any other method to verified power button?
tonytomson said:
In big problem.
My S7 edge is now automatically restating in every 10seconds.Practical I cant use it. I booted in same mode still restarting. I flashed stock Nougat and marshmallow stock ROMs still its restarting. Even in recovery screen(TWRP or Default) its getting stuck and restarting.
Only in Download mode it is not restating.
Please advice any ideas, since I am already on void warranty my $500+ phone is simply got useless.
Thanks in Advance
Tony Tomson
Click to expand...
Click to collapse
My S7 Edge did the same thing I reset it to factory settings empyrion I went in and did safe mode I tried resetting it and not installing any applications it seems that my ROM had gotten corrupted or something for no reason there was definitely a hardware problem. Never could figure out what it was I had insurance with Verizon and because I had cracked the screen barely three months prior before the problem began they stuck me with the $200 deductible to get it replaced. if you got insurance you will probably have to send it in but what mine was doing was it started just lagging then it just got to wear it wouldn't do anything it would freeze up and just reset and it would continually do that even when no programs installed except the factory setting and it would reset until the battery died I don't know that's exactly what you're experiencing but mine was in a constant Loop of reset it didn't get water damaged or anything the only thing I can figure is it had the 7.0 nougat update when it began doing this hope that helps you out sorry for the run on I'm talk texting I'm with the S8 now I haven't had any problems I'm just wondering if they've actually supported that I hadn't heard any other people having the same problems but mine surely did right after I got the update Android 7.0 on Verizon good luck bud
Sent from my SM-G950U using Tapatalk
YES!!!..........Its exactly what you described. It started in the beginning like get slow>freeze with in 1 min>restart......But now after installing stock ROM back, its now directly restarting like a loop....Only difference we could use/see mobile for 10-20sec.....with in that time, it will restart again.
Unfortunately I dont have insurance.
If its hardware problem, samsung will rectify with accepting payment??
My S7 Edge did the same thing recently....no fix but to send for replacement. I reset it to factory settings. I went in and did safe mode. I tried resetting it and not installing any google apps. Seems that my ROM had gotten corrupted or something for no reason there was definitely a hardware problem or corrupted data in the OS or ROM. Never could figure out what it was. I had insurance with Asurion and Verizon but because I had barely cracked the outer screen 3 months prior (digitizer and oled where fine....was just outter guarilla glass which people complain about due to having no tempered glass to fit it correctly. So i had gotten the skin type scratch protector and one 2 foot drop onto asphault not even 2 weeks after receiving the object...pebble cracked it on the edge. Three months the problem began with freezing amd resetting finally b4 giving up and making a claim. ASURION stuck me with the $200 deductible to get it replaced because they said the drop/crack caused the malfunction though it worked perfectly for the 3 months...even had full sensitivity at the cracked area. If you got insurance, i imagine you will have to replace it. I did ad i saw no other choice and it ticked me off them sticking me with the deductible of full 200. Leave the cracked screen on hell. Just fix what they didnt fix when they got it to refurbish it initially. Have gotten at least 5 poorly refurbed phones that didnt last a year that was passed off as GOOD AD NEW. Mine started lagging then it just got to were it wouldn't do anything but cycle reboots. It would freeze up and just reset and it would continually do that even with no google or verizon account setup or apps. Only installed the factory settings which included the preinstalled bloatware. Phone would boot, then reset, boot and would reset again...continuous loop until the battery would die.
I don't know if that's exactly what you're experiencing but mine was in a constant Loop of reset. T here was no water damaged or anything other than a drop months earlier, an update, and i had recently moved some apps to the ext Sd card (which that should have been resolved at factory reset) cause i removed the micro sd card incase it was conflicting in someway from priorly having apps installed onto it.. the only thing I can figure is it had the 7.0 nougat update when it began doing this. Hope that helps you out. Sorry for the run-on sentences. I tried clearing up my grammar and punctuation...at least look a bit edumacated.? I had been talk texting.
Currently, I'm with the S8 now. I haven't had any problems so far. Dont like the default samsung voice input that it resets to constantly. But i am sure the S8 has more support for the new OS THAN DID s7. Phone companies are notorious to slack on support for models even 1 year old. Minimal support at best. You might get 2 Android OS updates. Not likely though. Pushing the new big thing each year and forget about the loyal customers that have chosen to spend out money with said co. rather than their rival. After the N7 hand grenades. Time that Samsung start supporting their phones updates a bit better. I'm really of the opinion that sufficient testing and support wasnt given towards the s7 the 7.0 OS. New OS updates Always buggie when first released. I hadn't heard any other people having the same problems as we did but i havent looked. Verizon claims no issues from the update. I question all retailers truthfulness on such issues. It a business and i see hoe much they mark up their retail products. 5 time the cost of internet prices many times.
Do report back pleas e. Sorry so winded....wanted to give all my thoughts and details of my exact experience. Hope you can fix it cheaper than i did. The s8 is sure to have more samsung support for a longer time. Nag them if you are settling with insurance. They can give you a new phone vs. Refurbed if they want to make u satisfied.
Good luck brother. Many blessings.
Sent from my SM-G950U using Tapatalk......tattd
Sent from my SM-G950U using Tapatalk