Nexus 6p charging: original cable only when cable inserted in one particular way - Nexus 6P Q&A, Help & Troubleshooting

It is hard to describe, but I am desperate about this issue as Google/Huawei and Dealer say things that I cannot understand.
With the Nexus 6p I got 2 cables: USB-C-to-UCB-C (similar, symmetric ends) and USB-C-to-USB-2/3 (for the MAC/PC, not similar ends).
I am pretty sure that the issue started since one of the OTA updates, but take it as speculation.
The issue: if I connect the phone to a MAC it starts charging no matter how I insert the USB-C end into the phone itself (let's say the C end has two surfaces - I am talking about ONE end of the cable) BUT when I connect the phone to the wall charger via USB-C-USB-C cable it starts charging only in one particular position of the cable and does not start if I insert the cable while turning one end upside-down (surface 1 - there is charging, surface 2 of the same end does not charge in the same upward position)! The issue appears even if swipe the ends.
If the USB port in the phone was faulty - I would expect the issue to appear with both cables, but the issue appears only with C-C cable. Moreover, I went to the store where I bought the phone and they used THEIR C-C cable with the same issue
They say me: "charge the phone in this position only"! But the idea of USB-C is symmetry, thus I do not understand what the issue is.
Could someone suggest any technical explanation??

is it the wall brick that came with the phone? if so, I would say the brick is bad.
charging works fine here with usb c to usb c and wall brick regardless of how either end is plugged in, even swapping which end is plugged into the brick makes no difference.

uicnren said:
is it the wall brick that came with the phone? if so, I would say the brick is bad.
charging works fine here with usb c to usb c and wall brick regardless of how either end is plugged in, even swapping which end is plugged into the brick makes no difference.
Click to expand...
Click to collapse
thanks for the answer, Unfortunately... the issue is still there with another charger (power bank)... so I am still confused.

Unfortunately, if you have tried every possible combination of cables and chargers and the issue persists, then there must be something wrong with your phone. The only thing I might suggest is to do a factory reset. And if that doesn't work, you'll have to contact support for a replacement. They'll likely request that you try a factory reset before they'd replace it anyhow.

BillyTheRatKing said:
Unfortunately, if you have tried every possible combination of cables and chargers and the issue persists, then there must be something wrong with your phone. The only thing I might suggest is to do a factory reset. And if that doesn't work, you'll have to contact support for a replacement. They'll likely request that you try a factory reset before they'd replace it anyhow.
Click to expand...
Click to collapse
thanks for answer - if I perform a factory reset - will Google Store keep my ownership on Apps I bought? I never did it before and I do not know how to backup the phone as well...
Thanks

Notizer said:
thanks for answer - if I perform a factory reset - will Google Store keep my ownership on Apps I bought? I never did it before and I do not know how to backup the phone as well...
Thanks
Click to expand...
Click to collapse
Yeah you will be able to download all your apps again. The paid ones will show up as purchased in the play store.

murphyjasonc said:
Yeah you will be able to download all your apps again. The paid ones will show up as purchased in the play store.
Click to expand...
Click to collapse
I did factory reset - the charging issue is still persisting. If I understand it correctly only Huawei can check and fix the device. I am so sad I should send the device to them... %( I do not have any replacement at the moment...

Notizer said:
I did factory reset - the charging issue is still persisting. If I understand it correctly only Huawei can check and fix the device. I am so sad I should send the device to them... %( I do not have any replacement at the moment...
Click to expand...
Click to collapse
I was reading your original post again and I agree that it seems unlikely that it's an issue with the usb port if the problem isn't there when you charge with a PC. Have you tried a non Google charger or maybe a custom ROM? It's just a shot in the dark but I would cover all bases before sending it back.

murphyjasonc said:
I was reading your original post again and I agree that it seems unlikely that it's an issue with the usb port if the problem isn't there when you charge with a PC. Have you tried a non Google charger or maybe a custom ROM? It's just a shot in the dark but I would cover all bases before sending it back.
Click to expand...
Click to collapse
The phone is under warranty this is why I won't try custom roms etc. I tried power bank and the issue persisted. For me it is very strange - how the PC cable can provide power no matter how I insert C-end, and the USB-C-USB-C cable works only in one particular way (as I described)...
I am afraid that if I send to phone to Huawei they will not check it (will not turn the cable upside down) and will return it as is...

Notizer said:
The phone is under warranty this is why I won't try custom roms etc. I tried power bank and the issue persisted. For me it is very strange - how the PC cable can provide power no matter how I insert C-end, and the USB-C-USB-C cable works only in one particular way (as I described)...
I am afraid that if I send to phone to Huawei they will not check it (will not turn the cable upside down) and will return it as is...
Click to expand...
Click to collapse
Trying a custom ROM won't affect your warranty. If it doesn't work you can always flash the stock Google image and relock your bootloader before sending it back.

murphyjasonc said:
Trying a custom ROM won't affect your warranty. If it doesn't work you can always flash the stock Google image and relock your bootloader before sending it back.
Click to expand...
Click to collapse
I am desperate... I've got another C-C cable - the issue persists on 2 chargers while connecting the phone (the original and power bank). The power bank charges itself while connected to the original charger via C-C cable (in any combination of connections) , thus nor cable, not original charger are faulty.
What I fail to understand, WHY USB-2/3-to-USB-C charging is working no matter how I insert USB-C end.
In my understanding there is something with usb C-C charging and phone together %(
I do not know what to do... I am sure if I send the phone to Huawei it will come back as "no faults found"...

Finally, I sent the phone to the manufacturer and they found the charging port was faulty - they repaired it and the phone is on its way back.

Thanks for the update
Sent from my Nexus 6P using Tapatalk

Have the exact problem on my N6p. It's been driving me crazy—glad to know I can get it replaced before my warranty expires next month.

I Have the same problem. And now it starting to have trouble charging at all. And I only got the phone for 1,5 months

Related

Battery charging and connection problem, any ideas?

Hello,
I have strange problem, since today I cannot charge my HD while its being on, when I plug in usb charger nothing happens, i tried charging through PC usb port, and nothing happens.
I cannot even establish connection with a pc, don't get 3 choice menu (active sync, hdd, and nothing) on HD when usb is plugged in.
I suspected that the usb port is defected, but when the unit is switched off, it's charging even though there is no amber led on.
It has original rom and radio in it...
Did anybody had similar problem? The phone is under warranty, should I send it for repair?
Thanks in advance.
Very weird. I would definately advise you to send it in for repair. I haven't heard of anything like this before :O.
Good luck!
ICe051 said:
Hello,
I have strange problem, since today I cannot charge my HD while its being on, when I plug in usb charger nothing happens, i tried charging through PC usb port, and nothing happens.
I cannot even establish connection with a pc, don't get 3 choice menu (active sync, hdd, and nothing) on HD when usb is plugged in.
I suspected that the usb port is defected, but when the unit is switched off, it's charging even though there is no amber led on.
It has original rom and radio in it...
Did anybody had similar problem? The phone is under warranty, should I send it for repair?
Thanks in advance.
Click to expand...
Click to collapse
Hi, I got the exactly same issue as you described today. Have you got it fixed?
Looking forward to your response.
Thanks,
This has already been discussed:
Battery Not Charging
1.Hard Reset after backing up data.
2.Check if SPL/ROM mismatch - if U flashed a custom ROM or SPL.
3.Short circuiting pins in battery compartment of HD after disconnecting of power/USB and removing battery. (Don't short the battery - it may explode).
Try the solutions, if it doesn't work then go for warranty.
Too many ppl seem to have this problem and no one uses search
crajee said:
This has already been discussed:
Battery Not Charging
1.Hard Reset after backing up data.
2.Check if SPL/ROM mismatch - if U flashed a custom ROM or SPL.
3.Short circuiting pins in battery compartment of HD after disconnecting of power/USB and removing battery. (Don't short the battery - it may explode).
Try the solutions, if it doesn't work then go for warranty.
Too many ppl seem to have this problem and no one uses search
Click to expand...
Click to collapse
I did search it before and got 8-9 pages of results. I tried all the approaches but none could fix it. This guy described the exactly the same symptom I have so I really wanted to know how he ended up doing with the issue before I sent it off for warranty.
The problem right now is really on the USB connection, even in the boot loader mode, it couldn't recognize the USB but it could do it just one day before.
Thanks for your reply. I appreciate if you could have some new ideas for me to try.
frankw45 said:
I did search it before and got 8-9 pages of results. I tried all the approaches but none could fix it. This guy described the exactly the same symptom I have so I really wanted to know how he ended up doing with the issue before I sent it off for warranty.
The problem right now is really on the USB connection, even in the boot loader mode, it couldn't recognize the USB but it could do it just one day before.
Thanks for your reply. I appreciate if you could have some new ideas for me to try.
Click to expand...
Click to collapse
Have you tried updating your USB drivers?
Have you tried different usb cables?
Some of my usb cables no longer works. I believe my mini usb connector have become slightly looser and I have experienced a cable will charge the phone but won't come up with any options.
Wotth a shot.
The USB driver seems ok since I used the USB connection to flash ROMs and SPLs the day before without any problem.
As for the cables, I tried 5 or 6 total including the stock one but it didn't help.
As stated before, the only time the phone is charging is when I turn it off completely and it charges fairly quickly. However, the bottom (close to the USB end) part of the phone is very hot during the charge. If I turn it on or put it in standby mode, there is no charge or ActiveSync activity.
I have a similar problem.. My phone charges when I plug it in. But I am not presented with any options and ActiveSync doesn´t recognise the device..
same problem here
I am in the same situation. I flashed back the stock ROM, but with no USB, I am unable to put 6.5 back on....any advice is appreciated.
I sent the bad phone (Telstra T8285) back to the seller (an AUS ebayer) and he nicely sent me back a new phone but the story didn't end here. The second phone worked for one day until I plugged in my usb universal car charger. Damn, the exactly same problem happened again at the very moment I pushed in the usb connector. Now I know what the issue has been. I frankly told the seller what happened and he told me what their repair guy found about my first phone, that the fault was from reverse polarity of power supply. I was very surprised because I have been using the same car charger for my previous 3 PDA phones w/o any issues and it's still working for those devices. What's special about the Touch HD?! Does USB have different polarity specs?
Anyhow the seller said he can replace it again but I need to pay the return shipping this time.
What is baffling me is that the phone can still charge when it's off completely but can't when it's on. Does it look like hardware or software problem? Also the USB can't be recognized in the bootloader mode but it could before being faulted by the charger. Does anyone have experience on faulted connector and is there a fix besides replacing the entire motherboard?
Your help and suggestion is much appreciated. Thanks!
The Advanced config Utility has an option for "USB Charging" maybe you could install it and see if the option says yes?
also me... now i figured out what the real problem
i used my old miniusb car charger about one full day before and the same problem start with me with slight different which is charge if i keep it plug in long time...(start charging after 5 min.)
i'm really lucky by not completly dameged
this issued must be listed and get real answer from HTC compeny if the mini usb for hd is different

[Q] Nexus 7 Not charging/USB not detected while turned on

My nexus 7 recently started to behave weirdly, it doesnt charge while turned on, neither with USB or AC. It does charge perfectly well when turned off.
I am unable to use the USB either no device is detected, nor in normal mode, USB debugging, fastboot or adb.
Please help me to get this USB brick fixed on my Nexus 7 asap.
Please help developers!
santan007 said:
My nexus 7 recently started to behave weirdly, it doesnt charge while turned on, neither with USB or AC. It does charge perfectly well when turned off.
I am unable to use the USB either no device is detected, nor in normal mode, USB debugging, fastboot or adb.
Please help me to get this USB brick fixed on my Nexus 7 asap.
Please help developers!
Click to expand...
Click to collapse
I've had this problem for a few weeks now and have yet to find a solution.
I'm quite astonished I haven't found a fix for this either. I have yet to open mine up ... I'm try to get the bootloader relocked, so I can warranty the dumb thing. But since it's not recognized by USB when powered on, I can't.
Have you tried putting pressure on the cable when it's plugged in? Also are you using the factory cable?
Sent from my Nexus 7(2012) that has zero issues.
SlowCobra96 said:
Have you tried putting pressure on the cable when it's plugged in? Also are you using the factory cable?
Sent from my Nexus 7(2012) that has zero issues.
Click to expand...
Click to collapse
Yep ... Tried pushing. Pulling. Etc. Factory cable. Non factory. Doesn't seem to matter. Anything I use charges fine off. Once on ... No juice
Sent from my EVO using Tapatalk 4
cmonsterf50 said:
Yep ... Tried pushing. Pulling. Etc. Factory cable. Non factory. Doesn't seem to matter. Anything I use charges fine off. Once on ... No juice
Sent from my EVO using Tapatalk 4
Click to expand...
Click to collapse
Unfortunately it is a hardware failure. Most likely the USB port assembly. It is possible there is a loose ribbon cable connection.
Nexus 7 not charging
I have the same problem. My Nexus 7 will not charge when turned on. It will not now connect to my pc. I have checked the drivers and all are ok.
It happened a few days ago Its rooted. I can restore backups that are on my Nexus through rom manager, but still the same problem. I thought of doing a factory reset, but if it will still not connect to my pc. I will loose the data. If it is a hardware usb port failure, what is the next stop
I know this is going to sound strange but open up the back of the Nexus and you will find your battery... And you will notice that it's loose you have to plug or wedge it back on to the battery clip it comes loose overtime use a credit card or similar to open the case :thumbup: success
sent from my t mobile S4
krazierokz said:
I know this is going to sound strange but open up the back of the Nexus and you will find your battery... And you will notice that it's loose you have to plug or wedge it back on to the battery clip it comes loose overtime use a credit card or similar to open the case :thumbup: success
sent from my t mobile S4
Click to expand...
Click to collapse
Thanks for reply, already checked battery and connections. It charges perfect when not switched on, that's what I find strange. It also charges when connected to my pc
sorry man good luck was hoping i could shed some light LOL
Did you find an answer, I also have the same problem
Sent from my Nexus 7 using xda app-developers app
Nexus 7 not charging/USB not detected while turned on
mswin341 said:
Did you find an answer, I also have the same problem
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Has anybody else had the same problem, if so, how did you overcome it.
Similar thing happened to me... No amount of pressure or angling of the charging port would work. Batteries ran dead as a result. Sent it to the service center and they would assess it for 2-3 days and try to repair since it is under warranty. I'm gonna get an official dock to try and save the charging port from the stress of always being in use although I know that's not the only factor at play.
Nexus 7 not charging/USB not detected while turned on
raylgo said:
Similar thing happened to me... No amount of pressure or angling of the charging port would work. Batteries ran dead as a result. Sent it to the service center and they would assess it for 2-3 days and try to repair since it is under warranty. I'm gonna get an official dock to try and save the charging port from the stress of always being in use although I know that's not the only factor at play.
Click to expand...
Click to collapse
That's sounds a good idea with the official dock for charging, but you should not have to do that.
To much usage of the micro usb port is going to give problems. I'm always connected to my pc, downloading roms ect. but as I said before, my N7 charges perfectly when not turned on.
Nexus 7 not charging/USB not detected while turned on
As I can't connect my N7 to my pc. Is there anyway to revert to stock. Need to return for repair. USB port not working as it should.
N7 is rooted
I have the same problem
Does anybody solve this issue?
I have the same problem, please help me
Write me to [email protected]
Thx
Nexus 7 not charging/USB not detected while turned on
Unimetano said:
Does anybody solve this issue?
I have the same problem, please help me
Write me to [email protected]
Thx
Click to expand...
Click to collapse
I think the only answer is a faulty USB connection.
I tried to change mine and finished up snapping the connectors. :crying:
Now have one useless N7
Long story short: plugged the n7 into the car's OEM stereo USB port on a long trip and it registered as a device with the stereo and let me play some music off of it, when I woke up a couple hours later it wouldn't charge.
After a short bit of troubleshooting, I found that OTG devices were still working but it would only charge if I shut it right down - if I start it charging while it's turned off and leave the charger attached while powering it up it's not detected by the software so it never says it's charging, but does still charge - though if at any point I pull the charger from either the n7 or it's supply I have to shut it right down again to get it to charge. Unfortunately, the same can't be said of a PC USB device connection (aside from the charging part of course.)
After a couple weeks using it like this, I got my hands on a multimeter (my stuff is all packed in storage indefinitely or I'd have been replying to this topic sooner) and confirmed that I never register anything beyond a few millivolts on the detect/sense pin (which I find very odd as it's supposed to have a pull-up) with nothing attached to the usb port, and that aside from a short time in fasboot that unless the n7 is powered right off it's trying to supply 5V to the USB connector. I attempted to use the faux123 kernel that has options to disable this power to allow host+charging (and my hope was to slow the battery rundown to make it more usable even if I have to shut it off to charge it), but the n7 appears to ignore this and still powers the USB connector.
In this case it most definitely is NOT the IO/USB/headphone assembly inside the unit. At the moment I'm operating on the theory that Asus skimped on protection circuitry in the charge circuit as in my mind this type of damage should never occur when it's properly designed, and I'm presuming the motherboard dead with regards to being a USB device - too bad my warranty is likely up, though I can't check that as it was a gift and all the paperwork is buried in storage. Thankfully it's still capable of fast charging when off, though this doesn't leave me very happy as this also effectively takes away most recovery options if fastboot is the only thing left working.
If I manage to source a replacement mobo I will work on doing a post-mortem and seeing if it's down to a faulty component (I've seen this sort of behaviour before, a pulled up line not getting pulled up, when a filtering capacitor decides to go flakey.) More likely though I'll either sell it, give it away or put it on the junk pile with the rest of the Asus products I've had to retire in the last month due to their questionable customer support (the other products were due to Asus deciding they were "legacy products" and not updating drivers for windows 8/8.1 despite only being 5 years old.)
Nexus 7 not charging/USB not detected while turned on
joeblowma said:
Long story short: plugged the n7 into the car's OEM stereo USB port on a long trip and it registered as a device with the stereo and let me play some music off of it, when I woke up a couple hours later it wouldn't charge.
After a short bit of troubleshooting, I found that OTG devices were still working but it would only charge if I shut it right down - if I start it charging while it's turned off and leave the charger attached while powering it up it's not detected by the software so it never says it's charging, but does still charge - though if at any point I pull the charger from either the n7 or it's supply I have to shut it right down again to get it to charge. Unfortunately, the same can't be said of a PC USB device connection (aside from the charging part of course.)
After a couple weeks using it like this, I got my hands on a multimeter (my stuff is all packed in storage indefinitely or I'd have been replying to this topic sooner) and confirmed that I never register anything beyond a few millivolts on the detect/sense pin (which I find very odd as it's supposed to have a pull-up) with nothing attached to the usb port, and that aside from a short time in fasboot that unless the n7 is powered right off it's trying to supply 5V to the USB connector. I attempted to use the faux123 kernel that has options to disable this power to allow host+charging (and my hope was to slow the battery rundown to make it more usable even if I have to shut it off to charge it), but the n7 appears to ignore this and still powers the USB connector.
In this case it most definitely is NOT the IO/USB/headphone assembly inside the unit. At the moment I'm operating on the theory that Asus skimped on protection circuitry in the charge circuit as in my mind this type of damage should never occur when it's properly designed, and I'm presuming the motherboard dead with regards to being a USB device - too bad my warranty is likely up, though I can't check that as it was a gift and all the paperwork is buried in storage. Thankfully it's still capable of fast charging when off, though this doesn't leave me very happy as this also effectively takes away most recovery options if fastboot is the only thing left working.
If I manage to source a replacement mobo I will work on doing a post-mortem and seeing if it's down to a faulty component (I've seen this sort of behaviour before, a pulled up line not getting pulled up, when a filtering capacitor decides to go flakey.) More likely though I'll either sell it, give it away or put it on the junk pile with the rest of the Asus products I've had to retire in the last month due to their questionable customer support (the other products were due to Asus deciding they were "legacy products" and not updating drivers for windows 8/8.1 despite only being 5 years old.)
Click to expand...
Click to collapse
Very Interesting
I am sure you are right, but I'm not qualified to agree or disagree.
I have had quite a few Asus products in the past and never had any problems.
My Nexus 7 (2012) was also charging properly. I only have the issue that it only charge when turned off AFTER I charged it:
(1) using car charger; and
(2) charge it using official charger but inside a train using train's power plug
So it seems that these devices really need a normal wall-charging paired with official charger.. otherwise, something bad might happen..
Has anyone tried to use Wireless Charger? does it work?

Not able to charge

Randomly my note 3 has started having issues charging. I'm not quite sure why. It gives an error about needing the factory charger, however I'm using the factory charger and usb 3.0 cable. Sometime a reboot fixes it, but not always. I've tried using different charges, and even a regular usb 2.0 cable and it still does the same thing. Is the port maybe going bad? If so, has any one replaced theirs? Any help is appreciated. I have wireless charging, but there are definitely times I need the quick charging of the oem charger.
streetracer8605 said:
Randomly my note 3 has started having issues charging. I'm not quite sure why. It gives an error about needing the factory charger, however I'm using the factory charger and usb 3.0 cable. Sometime a reboot fixes it, but not always. I've tried using different charges, and even a regular usb 2.0 cable and it still does the same thing. Is the port maybe going bad? If so, has any one replaced theirs? Any help is appreciated. I have wireless charging, but there are definitely times I need the quick charging of the oem charger.
Click to expand...
Click to collapse
You might want to try a factory reset in the settings menu. Just back up first. http://forum.xda-developers.com/showpost.php?p=50920218&postcount=17
Misterxtc said:
You might want to try a factory reset in the settings menu. Just back up first. http://forum.xda-developers.com/showpost.php?p=50920218&postcount=17
Click to expand...
Click to collapse
I'll give it a shot if it continues, I'm rooted so I can easily back up my apps and such
streetracer8605 said:
Sometime a reboot fixes it, but not always.
Click to expand...
Click to collapse
That is the problem with intermittent behavior. It is difficult to say that "after" is caused by "before" because you don't know when the intermittent behavior will show up and when it will not. Any experiment in the presence of an intermittent behavior runs the risk of coming to a conclusion that is an "ex post facto fallacy".
I suppose your hypotheses of a damaged or loose USB connector is the most probable, given everything else you mentioned, although since you don't have a second Samsung/OEM charger, a problem with that specific charger can't be ruled completely out.
Note that the USB 3.0 Micro-B connector "extra" pins (the part of the connector which is not used by a USB 2.0 micro connector) doesn't have power/ground in it (there is a shield ground, but this isn't the same thing as the power supply ground)... so your tests with a USB 2.0 cable don't resolve anything about the connector, but do indicate that the problem is probably not your Samsung OEM USB 3.0 cable.
Those mini-usb connectors are pretty horrid mechanically for devices that need to be plugged in several times daily; I guess the phone industry assumes that consumers will toss their devices after two years, so the power connector only needs to survive about 1000 - 2000 plug-in/removal events.
The only conclusive way to eliminate the possibility that you simply have a failing USB connector would be to use a spare battery charger - and that means buying both a charger and a spare battery if you want your phone on almost 24/7.
Sorry I'm not more help.
Common issue. New cable may be needed.
My 2 cents...i had this problem while using custom rom..however, taking the battery out for about 30 sec..switching back to stock Rom using safestrap rebooted and it all went back to normal charging ok. Went back to custom rom again no issues after that...
Sent from my SM-N900V using Tapatalk
Misterxtc said:
You might want to try a factory reset in the settings menu. Just back up first. http://forum.xda-developers.com/showpost.php?p=50920218&postcount=17
Click to expand...
Click to collapse
I tired this last night and unfortunately it didn't fix the issue. I have multiple OEM chargers and none of them are working correctly. Once my wife gets home today I'll try her cable to see if it makes a difference. I'm really hoping I can get this figured out because I have never received a good refurbished phone from vzw under warranty. I may even resort to just using the wireless charging and ordering the oem battery/external charger combo. Has anyone ever replaced the port itself?
@streetracer8605
FWIW
I have never done this repair, and it's not too encouraging that the iFixit teardown in Step 7 mentions that the USB connector sub-assembly is "glued to the phone". (Looks like step 5 could be skipped maybe).
I note that the images in this eBay listing shows "SM-N9005" stenciled right on the assembly ... I wonder if this sub-assembly would be any different from carrier to carrier? Seems sort of unlikely that Sammy would silk-screen a specific variant Model # on that assembly if it were the exact same part on all variants. (But maybe you can inquire of the eBay seller - at least the piece prices are pretty inexpensive). I didn't spend much time searching; maybe there are other sellers with the SM-N900V assembly.
good luck
bftb0 said:
@streetracer8605
FWIW
I have never done this repair, and it's not too encouraging that the iFixit teardown in Step 7 mentions that the USB connector sub-assembly is "glued to the phone". (Looks like step 5 could be skipped maybe).
I note that the images in this eBay listing shows "SM-N9005" stenciled right on the assembly ... I wonder if this sub-assembly would be any different from carrier to carrier? Seems sort of unlikely that Sammy would silk-screen a specific variant Model # on that assembly if it were the exact same part on all variants. (But maybe you can inquire of the eBay seller - at least the piece prices are pretty inexpensive). I didn't spend much time searching; maybe there are other sellers with the SM-N900V assembly.
good luck
Click to expand...
Click to collapse
I found some videos on youtube of people replacing them, it seems like it's one of the easier parts to replace on the phone. I'll probably give it a try. I'll post the result if that fixes my issue. From doing some reading about the part, it is semi carrier specific because where the antenna cable goes. I'm hoping to get this done sometime this week. For now I'm just using my wireless charger to make due.
streetracer8605 said:
From doing some reading about the part, it is semi carrier specific because where the antenna cable goes.
Click to expand...
Click to collapse
That does make a bit of sense.
If you find a supplier for the SM-N900V part and it's in the same price range, send me a PM with the link... I might buy one on speculation (I typically don't buy a new phone every two years so it might be a good idea to have a spare part on hand just in case the port goes bad).
I installed a new usb port and now it seems to have fixed the problem. My usb 3.0 cable fits snuggly again and I'm not getting any weird messages. Hope this helps any one who has the issue
streetracer8605 said:
I installed a new usb port and now it seems to have fixed the problem. My usb 3.0 cable fits snuggly again and I'm not getting any weird messages. Hope this helps any one who has the issue
Click to expand...
Click to collapse
I'm glad you were able to fix it yourself.
streetracer8605 said:
I installed a new usb port and now it seems to have fixed the problem. My usb 3.0 cable fits snuggly again and I'm not getting any weird messages. Hope this helps any one who has the issue
Click to expand...
Click to collapse
Good news! Do you have a URL for the part supplier?
I experienced this today with my Note 3. I have all kinds of charging cables and right now after a few reboots a random USB 3.0 charger that I got from Amazon is doing the job. I noticed the phone no longer charging when I plugged it into the USB 3.0 port in my computer last night but I was doing a heavy amount of tethering so I didn't think all that much of it at the time.

Why doesn't my oneplus two charge properly

When i charge my oneplus two these days, i found that time taken to fully charge my phone becomes longer. The voltage is lower than usual. Its normally 4.1v, but these days its 3.187v. Besides, every few minutes, the phone doesn't charges and i have to adjust the cables and turn the switch on off again and again. Its frustrating. Please tell me why this happened. I just bought this phone a month ago. And this is my first smart phone
tay17ruiern said:
When i charge my oneplus two these days, i found that time taken to fully charge my phone becomes longer. The voltage is lower than usual. Its normally 4.1v, but these days its 3.187v. Besides, every few minutes, the phone doesn't charges and i have to adjust the cables and turn the switch on off again and again. Its frustrating. Please tell me why this happened. I just bought this phone a month ago. And this is my first smart phone
Click to expand...
Click to collapse
Are you using the cable that came in the box along with OnePlus Two?
Take backup and try factory reset. Report back.
krishna442 said:
Are you using the cable that came in the box along with OnePlus Two?
Take backup and try factory reset. Report back.
Click to expand...
Click to collapse
Yes, the cable and charger was in the box when i bought my phone. And take backup and try factory reset means buy a new cable and send the original cable back to the factory?
tay17ruiern said:
Yes, the cable and charger was in the box when i bought my phone. And take backup and try factory reset means buy a new cable and send the original cable back to the factory?
Click to expand...
Click to collapse
Umm.. no
All your data... like wifi passwords, google account, contacts(not media, when anyone says media, it means they are referring to photos, videos, music and documents) will be erased if you perform a factory reset.
Factory reset clears all your settings, accounts, downloaded apps, and app data.
EDIT: Report back, I'll assist you.
Also are you charging it from wall charger or PC/Laptop?
krishna442 said:
Umm.. no
All your data... like wifi passwords, google account, contacts(not media, when anyone says media, it means they are referring to photos, videos, music and documents) will be erased if you perform a factory reset.
Factory reset clears all your settings, accounts, downloaded apps, and app data.
EDIT: Report back, I'll assist you.
Also are you charging it from wall charger or PC/Laptop?
Click to expand...
Click to collapse
Im charging it from a wall. And the charging speed is very slow. I asked other guys on other websites, they said that it might be the cable that is malfunctioning. But im still a beginner and doesn't know much. Besides, if i have to perform a factory reset, how long will it take because i don't have a backup phone.
tay17ruiern said:
Im charging it from a wall. And the charging speed is very slow. I asked other guys on other websites, they said that it might be the cable that is malfunctioning. But im still a beginner and doesn't know much. Besides, if i have to perform a factory reset, how long will it take because i don't have a backup phone.
Click to expand...
Click to collapse
Factory reset takes a couple of minutes before the phone has formated the data partition and rebooted.
tay17ruiern said:
Im charging it from a wall. And the charging speed is very slow. I asked other guys on other websites, they said that it might be the cable that is malfunctioning. But im still a beginner and doesn't know much. Besides, if i have to perform a factory reset, how long will it take because i don't have a backup phone.
Click to expand...
Click to collapse
pitrus- said:
Factory reset takes a couple of minutes before the phone has formated the data partition and rebooted.
Click to expand...
Click to collapse
Yes, factory reset will not take more than 13mins.
How are you measuring voltage and current?
I'm having the same problem, i tried a factory reset and it was not solved. Now im going to try and flash a 6.0 Rom (Bliss Rom) and see if it gets fixed.
pitrus- said:
Factory reset takes a couple of minutes before the phone has formated the data partition and rebooted.
Click to expand...
Click to collapse
Where can i factory reset it? Do i need to pay when i factory reset it?
krishna442 said:
Yes, factory reset will not take more than 13mins.
How are you measuring voltage and current?
Click to expand...
Click to collapse
I downloaded a app called du battery saver. It controls and shows me ge voltage when i charge it and how often i charge it. But these days i can't charge properly and it keeps discharge when there's a slight movement when I'm charging.
tay17ruiern said:
Where can i factory reset it? Do i need to pay when i factory reset it?
Click to expand...
Click to collapse
No you don't need to pay for factory reset. Factory reset is a part of Android Code. You can find it in Settings > Backup & Reset. <-Do this only if you have back up.
Private Message me or message me on Hangouts.
---------- Post added at 10:39 AM ---------- Previous post was at 10:33 AM ----------
tay17ruiern said:
I downloaded a app called du battery saver. It controls and shows me ge voltage when i charge it and how often i charge it. But these days i can't charge properly and it keeps discharge when there's a slight movement when I'm charging.
Click to expand...
Click to collapse
to be honest, DU battery save is the worst thing you can download. Unistall it and try charging..
my device charges in around 2hrs.. how much is it taking to you for full charge?
later try this app for measuring current.
https://play.google.com/store/apps/details?id=com.gombosdev.ampere&hl=en
later use this app instead of Du Battery Saver
https://play.google.com/store/apps/details?id=com.oasisfeng.greenify&hl=en
I have the same problem and it is annoying as hell!
abhishekverma590 said:
I have the same problem and it is annoying as hell!
Click to expand...
Click to collapse
So, what did u do?
My less than a week old OPT is displaying similar issues. I think its the cable... If I use Ampere to check the amps, on the OPT with the stock cable, it averages about 180-200ma for a few minutes and then says power disconnected. Unplugging and replugging will again prompt the charging to begin, shows very low ma and finally same thing. The device just won't charge when powered on. However if I turn it off, the charging icon stays on for a long time, so perhaps the software is telling it to disconnect the charger when the input received is too low. Not sure if its okay to charge with the phone off and at very low ma, but I may have no option at the moment.
I know the charger is not the problem because I installed Ampere on my Samsung tablet and tried the same charger (stock OPT) with the samsung type b cable. 1400ma it was averaging. Tried the OPT stock cable with another charger as well as a battery pack, same thing, less than 200ma for a few minutes and then zzzzzzz ...
To make absolutely sure its the cable and not the phone, I've ordered a Type C adapter. Hopefully will receive it tomorrow and can rule out a phone problem. In the meantime, I am also asking around to see if any of my friends might have a Type C cable. If they do, can check against that also.
UPDATE: Tested with friend's Type C cable from his Xiaomi 4C. Works perfectly. The cable is defective. Amazon is giving me a free cable, so all is well ... for now
tay17ruiern said:
When i charge my oneplus two these days, i found that time taken to fully charge my phone becomes longer. The voltage is lower than usual. Its normally 4.1v, but these days its 3.187v. Besides, every few minutes, the phone doesn't charges and i have to adjust the cables and turn the switch on off again and again. Its frustrating. Please tell me why this happened. I just bought this phone a month ago. And this is my first smart phone
Click to expand...
Click to collapse
I personally had this problem and also my cable pin used to pop out ad soon as i plug it into the port of phone. Then i read that oneplus 2 USB c is not according to standard dimensions. Oneplus ceo said that he'll replace the cables free of cost. I sent it and got repaired.
Thus contact the oneplus service and they'll reply you!
And other than that, don't plug the charger into an extension as the power supply is limited.
If u are really unable to wait for full charge, turn on airplane mode or switch off and charge it (which is worse i guess )
gofunzone9999 said:
I personally had this problem and also my cable pin used to pop out ad soon as i plug it into the port of phone. Then i read that oneplus 2 USB c is not according to standard dimensions. Oneplus ceo said that he'll replace the cables free of cost. I sent it and got repaired.
Thus contact the oneplus service and they'll reply you!
And other than that, don't plug the charger into an extension as the power supply is limited.
If u are really unable to wait for full charge, turn on airplane mode or switch off and charge it (which is worse i guess )
Click to expand...
Click to collapse
How did you repair the cable? Can you teach me how? And is the oneplus cable of yours working now?
karthikrr said:
My less than a week old OPT is displaying similar issues. I think its the cable... If I use Ampere to check the amps, on the OPT with the stock cable, it averages about 180-200ma for a few minutes and then says power disconnected. Unplugging and replugging will again prompt the charging to begin, shows very low ma and finally same thing. The device just won't charge when powered on. However if I turn it off, the charging icon stays on for a long time, so perhaps the software is telling it to disconnect the charger when the input received is too low. Not sure if its okay to charge with the phone off and at very low ma, but I may have no option at the moment.
I know the charger is not the problem because I installed Ampere on my Samsung tablet and tried the same charger (stock OPT) with the samsung type b cable. 1400ma it was averaging. Tried the OPT stock cable with another charger as well as a battery pack, same thing, less than 200ma for a few minutes and then zzzzzzz ...
To make absolutely sure its the cable and not the phone, I've ordered a Type C adapter. Hopefully will receive it tomorrow and can rule out a phone problem. In the meantime, I am also asking around to see if any of my friends might have a Type C cable. If they do, can check against that also.
UPDATE: Tested with friend's Type C cable from his Xiaomi 4C. Works perfectly. The cable is defective. Amazon is giving me a free cable, so all is well ... for now
Click to expand...
Click to collapse
Well, i bought a cable too and works alright now, i just wanna repair the original cable and make it as a spare cable.
tay17ruiern said:
Well, i bought a cable too and works alright now, i just wanna repair the original cable and make it as a spare cable.
Click to expand...
Click to collapse
There is no way to fixed the Oneplus original defective cable, it has a tiny resistor built into it which has the wrong resistance which can confuse the phone into believing it is connected to PC USB which brings down the maximum charging rate as not to cause a fire or damage the "USB port".

Problem recognizing charging, headset, and PC connection

Hello boys! I have a very serious problem with my LE PRO 3. Since yesterday, the following is happening BUG: When I connect the charger, it does not load immediately. It only loads if I reboot the device. And if I take it out and put it back, it stops loading again. This also happens when I connect to the PC. The device only recognizes if I leave the cable connected and restart. With the headset the same thing. It only recognizes if I leave it connected and restart the device. I'm on the Cydrass Google edition ROM, and my device is the x720 version. I have already switched to other ROMs (LineageOs, Ressuection Remix, and even the Chinese STOCK ROM 26s, and the problem still persists!) Apparently it's a serious problem recognizing my USB port I do not know what else to do! Please, help me!
even first buy , do you have problem ?
To Vitor_147
Remember, if you change the stock original LeEco rom you cannot say "have a problem with my LePro3", it's no longer the original combo "LePro3" (hardware + software) so expect (and accept) anything (better or worse!) and report the defects to the rom developer.
Now some helping things!
Apart to clean the phone usb c port and to try a new usb cable, you can:
With the usb cable connected, switch the usb debug off (or on) (developer options) then check if your computer detect your phone.
Even if your computer doesn't detect the phone or your phone seems not charging battery, if the usb cable (and charger) is good in 99% of the cases it charges the battery even if not at full charge rate (expect a minimum 4 hours charge time).
Before to give up, the last try is to bring your phone back to factory conditions with everything (but everything!) under the exact conditions of how it came out of the factory, then you can start over there and have an idea of whether the phone has a hardware defect or if it's just a matter of software.
I hope you solve the problem, if you find the right solution please report it here, so other users can learn how to solve this problem! Cheers!
orsonbear said:
To Vitor_147
Remember, if you change the stock original LeEco rom you cannot say "have a problem with my LePro3", it's no longer the original combo "LePro3" (hardware + software) so expect (and accept) anything (better or worse!) and report the defects to the rom developer.
Now some helping things!
Apart to clean the phone usb c port and to try a new usb cable, you can:
With the usb cable connected, switch the usb debug off (or on) (developer options) then check if your computer detect your phone.
Even if your computer doesn't detect the phone or your phone seems not charging battery, if the usb cable (and charger) is good in 99% of the cases it charges the battery even if not at full charge rate (expect a minimum 4 hours charge time).
Before to give up, the last try is to bring your phone back to factory conditions with everything (but everything!) under the exact conditions of how it came out of the factory, then you can start over there and have an idea of whether the phone has a hardware defect or if it's just a matter of software.
I hope you solve the problem, if you find the right solution please report it here, so other users can learn how to solve this problem! Cheers!
Click to expand...
Click to collapse
I already wrote this up in Omni thread, so I'll keep it short. I've also been experiencing this same issue for a while now, it first happened on stock rom, reboot solves it. Darko tried a fix in his eas kernel, seems to fix it (so maybe somehow kernel related). I believe it might be somehow related to the usb-c controller, cause I found cases online of similar issues with pixel phones (i believe the controller manufacturer is the same as in our phones). I actually know the exact moment when my problems first began, after I used my OTG adapter to connect a usb mouse. Few hours after that, the phone wouldnt charge.
{Disclaimer - this part is purely my theory}
I think it maybe somehow related to a safety "switch/fuse" of sorts, or something to do with static discharge or something similar, and here's why. I did a loot of trial and error since the first time it happened to me cause it scared the sh*t outta me, thinkin my phone is broken. I am vigilant about careful handling of usb ports and such, (ocd-ish really) so theres no way I physically damaged it, its not loose one bit, cleaned it out, tried wiggling the cable around anyway, has no effect, so I excluded the possibility of a faulty port/soldering. A few occurences to note
No1 - if I plug my phone in the charger first, and then plug the charger in the outlet, it breaks the port, I have to reboot to fix it. But plug the charger in the outlet first, then the cable to the phone - no problem. (Static discharge of sorts?)
No2 - since it started happening, the only way my usb-c OTG adapter works is if i first plug the adapter in the phone, and then the desired usb device in the adapter. If i try to plug the adapter in the phone w/say a usb stick already connected to it - no go, doesnt work.
Oh... I'm sorry for what happens to your phone! It's true the safest way to charge a phone avoiding current surge/spikes/shocks is to plug first the charger to AC outlet, then the usb c plug to the phone, then the usb plug to the charger. If possible, never plug/unplug the charger to/from the AC outlet if the phone is connected to the charger.
When the phone is full charged, first unplug the cable, not important which side first, then unplug the charger. If the phone is still charging, better unplug first the cable from the charger side to avoid micro spikes on the usb c port.
If you cannot obtain a normal behavior of the usb c port neither with reflashing the phone with the "qfil" system, perhaps a logic port of the usb c port is burned or simply in undetermined state, in the last case a total battery discharge may reset the logic port state and the phone can works fine once fully recharged. I'm sorry I can't help you better at this time! Cheers!
Sent from my LEX720 using XDA Labs
@orsonbear, thats my train of thought aswell, micro discharges occuring while plugging/unplugging causing the controller to freak out, or potentially damage the tiny connections (micro usb only had 4 wires vs 24! in usb-c). But I believe the problem lies somewhere on the software/firmware side, mainly because a reboot solves any issue I have. And also I just remembered, the first time it happened to me was a couple of days after I updated my firmware while updating to 19s, or 20s, cant recall precisely. Anywho, for me it's a minor nuissance, not like the OP who can only connect his phone once before rebooting (I can go for weeks before it occurs).
orsonbear said:
Oh... I'm sorry for what happens to your phone! It's true the safest way to charge a phone avoiding current surge/spikes/shocks is to plug first the charger to AC outlet, then the usb c plug to the phone, then the usb plug to the charger. If possible, never plug/unplug the charger to/from the AC outlet if the phone is connected to the charger.
When the phone is full charged, first unplug the cable, not important which side first, then unplug the charger. If the phone is still charging, better unplug first the cable from the charger side to avoid micro spikes on the usb c port.
If you cannot obtain a normal behavior of the usb c port neither with reflashing the phone with the "qfil" system, perhaps a logic port of the usb c port is burned or simply in indeterminated state, in the last case a total battery discharge may reset the logic port state and the phone can works fine once fully recharged. I'm sorry I can't help you better at this time! Cheers!
Sent from my LEX720 using XDA Labs
Click to expand...
Click to collapse
Yes,
I thought about letting the phone down completely, and see if that does not happen anymore!
Same problem here
Days ago it start happen, exactly how you say, i never change the stock software and it start happen randomly, I have to reboot to recognize anything that I plug into the USB c port, I try factory reset and change from 26s to 23s and it keeps happening so maybe I'm pretty ****ed, someone help me, in my country no one will fix the port u.u (sorry for my English).
Hellao! I'm having a very similar issue, charging works fine and the pc detects the phone but OTG and the audio on my headset is not working. Did someone of you find a solution to this problem?
1. x720, x722 or x727?
2. Where did you buy the phones? (Store names)
3. What kind of USB-C cable were you using? The one that came in the box? Have you used other USB-C cables and adapters to see if it works?
This could be hardware failure due to a lack of QCing from LeEco (just your average hardware issue) or a USB-C cable issue. It's ver. 1.0 on all LeEco Pro 3 models (right)? So I can't say it's the cable for sure. Has anyone attempted to take the phone apart to replace the port? do they even sell the port replacement?
Similar problem for me. About a month ago my headset stop working and the phone did not recognize it at all, tried with the adaptor to 3,5 mm jack and did not work either. Charging worked though.
Found a replacement chip with usb c port and ordered. Yesterday i replaced the charging port, but still the headset do not work at all, and connection to PC does not work ether. Charging still works as usual.
I ordered the phone from grossoshop 7 month ago with their rom. Tried this evening to upgrade the rom from 5.8.018 to 5.9.020, still grossoshop but no difference... It should not be a hardware problem as i replaced the type c port.
Should i try to flash another rom to see if there's any difference?
Any other suggestions?
Thankful for any ideas
Linkan78 said:
Similar problem for me. About a month ago my headset stop working and the phone did not recognize it at all, tried with the adaptor to 3,5 mm jack and did not work either. Charging worked though.
Found a replacement chip with usb c port and ordered. Yesterday i replaced the charging port, but still the headset do not work at all, and connection to PC does not work ether. Charging still works as usual.
I ordered the phone from grossoshop 7 month ago with their rom. Tried this evening to upgrade the rom from 5.8.018 to 5.9.020, still grossoshop but no difference... It should not be a hardware problem as i replaced the type c port.
Should i try to flash another rom to see if there's any difference?
Any other suggestions?
Thankful for any ideas
Click to expand...
Click to collapse
Have you tried switching cables? Could you have broken a contact or something while swapping the port out? Have you tried putting the old port back in to see if the computer recognizes the phone with it? Unfortunately you're gonna have to try everything, even if opening it back up again is tough. LeEco phones aren't exactly known for their build quality. Are you x720? Well, flash whatever ROMs you can, I guess. Might as well try everything.
sk8223 said:
Have you tried switching cables? Could you have broken a contact or something while swapping the port out? Have you tried putting the old port back in to see if the computer recognizes the phone with it? Unfortunately you're gonna have to try everything, even if opening it back up again is tough. LeEco phones aren't exactly known for their build quality. Are you x720? Well, flash whatever ROMs you can, I guess. Might as well try everything.
Click to expand...
Click to collapse
Yes, I have tried to switch the cables so no problem with them. Have not done a swap back again as the problem seem to be similar as before, so maybe a change to a different rom will be the next step for me. If change of rom does not work, maybe then I'll try to swap port again.
And yes, It's a X720
Thanks for fast reply.
Linkan78 said:
Yes, I have tried to switch the cables so no problem with them. Have not done a swap back again as the problem seem to be similar as before, so maybe a change to a different rom will be the next step for me. If change of rom does not work, maybe then I'll try to swap port again.
And yes, It's a X720
Thanks for fast reply.
Click to expand...
Click to collapse
Maybe it's not plugged in or attached correctly so the phone doesn't detect it. Sounds like a hardware issue to me, in all honesty. I once took apart my iPhone 5 to replace the non-functional home button and it wouldn't work no matter what I tried. I had to remove the battery, reseat it, and then attach the home button again. It finally worked after a reboot.
just report in on this thread, I as well recently purchased an x727 experienced the similar issue. Basically as described above no matter what roms i test is always have some sort of camera errors when charging.
sometimes charging doesn't work or camera doesn't work I have to reboot to get it to work. extremely annoying. I think it is hardware related.
Anybody else have a solution?
blanktape said:
just report in on this thread, I as well recently purchased an x727 experienced the similar issue. Basically as described above no matter what roms i test is always have some sort of camera errors when charging.
sometimes charging doesn't work or camera doesn't work I have to reboot to get it to work. extremely annoying. I think it is hardware related.
Anybody else have a solution?
Click to expand...
Click to collapse
i got charging problem dude after second day of use just got it last night x727.ffs.
i replace the usb board and the problem persist, i don't know what to do anymore, if someone has passed this problem please speak I am about to smash this damn bugged phone
Anthp said:
i replace the usb board and the problem persist, i don't know what to do anymore, if someone has passed this problem please speak I am about to smash this damn bugged phone
Click to expand...
Click to collapse
This my advice to anybody considering buying this phone don't why you will get zero support from letv.
I got luckey I have zero problems with phone .
I recommend spending more money and getting a supported phone by the maker.
If you do buy one buy it from Amazon where get a warranty on it.
Sent from my LEX727 using xda premium
Somebody fixed thuis allready as my le2 x626 only detects charging by USB when in fact its connected to the AC adapter.
And extremly slow charging from 9 to 100 % more then ó hours.
Also the phone`s microphone is nog working at all!! And the headphone is nog working!
please help

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