Audio randomly cutting out S7 edge - Samsung Galaxy S7 Edge Questions and Answers

I am experiencing random cut outs of audio during media playback through the speaker. Bluetooth and headset working fine. Notifications and other sounds working fine. Mainly during video playback, streaming and video stored on device, the sound plays for a few seconds then cuts out. I didn't have this issue before the most recent OTA update. I have tried factory resets, rebooting, wiping cache, even custom roms. Does anyone else have this issue? What is the solution?

I have the same issue as you. GS7 Edge Verizon. I can't find any solutions out there yet :crying:

Same issue. The only thing that I can add is that when the speaker cuts out, if I switch to phone, make a call, and then put the call on speakerphone, then hang up, the problem is fixed for a few minutes.

Does anyone have a solution for this? Surely its a common issue. Unless my phone is on charge I can't use apps like spotify, listen to podcasts or radio unless I keep the screen on.

Any luck?

I have the issue on a sm-g930F. Samsung support just says i should send them my device but thats not my plan. I called them and sayed i want a update of the firmware but they refused me and just sayed i have to send it to them because they can not make a update without my device is seen. I really hope someone sends his device to them that we can get a new firmware . Iam on android 7.0 official samsung update but this bug is in 6.0 the same .
Anyways i need a soöution for this. Its a softwarebug i know, because nexus 6p users and nexus 5 users expirienced the same ****in error. Please help out.!!!

I was experiencing audio pause or stopping after an OTA upgrade to Nougat on my stock S7 Edge Duo (G935FD), when using Pocket Casts podcast app to play files stored locally on internal memory. This seemed to happen primarily when using wired headphones or bluetooth speaker, and some minutes after the phone screen turned off.
I tried wiping the app cache, reinstalling the app, wiping phone cache, full phone wipe, reinstall stock Nougat via ODIN, TWRP & rooting phone, disabling Samsung App Power Saving via Titanium Backup (com.samsung.android.sm / com.samsung.android.devicesecurity). Only when I booted into SAFE MODE did the problem go away. So I used TB to disable pretty much everything I could recognise as an app I had installed.
Eventually, after much tinkering I seem to have narrowed it down to some combination of Quick Connect, Google Chrome and Android System Webview. I have disabled QC and Chrome and I no longer have any audio issues. When I unfreeze/freeze Chrome or Android System Webview I get an audio issue as the app freezes/unfreezes.

I had same problem and ı thought this problem can be related to an app ı installed. And it was. When i uninstalled Sputnik news. My problem had gone. If u have it, uninstal. If u dont have, may be one of other app causes. Try uninstalling each app, and find the app causes this problem

Related

Sound randomly not working?

My sound will randomly stop working. This includes all sounds, such as the keyboard, selecting items on the homescreen, and watching movies or listening to music. A restart will usually solve the problem, but I have no idea what's causing it. Anyone else experiencing this or have a suggestion? Since a restart fixes it, I assume it is software related. I am running a fresh install of the most current EdenX ROM.
Anyone else?
I've flashed all the ROMs, used the unbricking procedure, wiped data and cache 1,000 times. Surely someone else is seeing this?
This has been happening to me as well, except that when my sound cuts out my Adam also emits a very loud static noise from the speakers. If I click things after that, it either makes the static noise or no noise at all. It has happened on every rom I've tried, including stock, and only a reboot will fix it. I emailed support and they asked me to send them a recording of the noise (I had offered to make them one to help them diagnose the issue).
I finally figured out what was causing this for me. I was restoring apps using Titanum Backup and the backup from my Android phone. There was something in there that didn't play well with the Adam, so it's not happening anymore since wiping everything and installing each app one by one.

Audio and Video Won't Play?

Hi, ever since I got my G928T I've been having an extremely strange problem where video and audio will not play (regardless of source). This means nothing out of the speakers , and in the case of YouTube, the video being frozen on the first frame.
I've done a factory firmware reset through Kies, and am now rooted running the new custom kernel released a few days ago. I also converted /system, /data, and /cache to f2fs.
However, regardless of what I do, the problem persists.
The only way I've been able to do anything about this problem is by placing a phone call and then ending it. I have no idea why, but this will always fix the audio and sometimes the video for a short period of time.
Does anyone have any ideas as to why this is happening? The times when the phone call doesn't fix it are extremely annoying; I practically run my life on my phone and the inability to play media isn't a good thing.
Thanks!
A little more detail with the calling: every single time I want to play a different YouTube video, I have to open the dialer, place a call, and go back to YouTube for the video go begin playback.
Does anyone have any ideas? I'm still trying to find a solutuon!
I dont know i mean trying to find the answer does anyone know this plz give the answer ok
Furthermore, this issue isn't solely audio and video, it's every single sound throughout the OS (including keyboard clicks and tap sounds).
Very odd, I really don't know what to do :/
MAY HAVE FOUND A FIX!! I disabled AdaptSound and SoundAlive with Titanium Backup and I've yet to experience any issues.
This may be what we need!
Let me know if it works for you guys!
I also installed Viper4Audio, and used force enable for the super high audio quality driver.
EDIT: Does not seem to always work; instances of failure have still ocurred
They do, however, seem to be somewhat less frequent...
Good luck everyone!
So a bit more info: ever since installing Viper and disabling said apps via Titanium Backup, I find that most of the time I simply need to press the lock button when the song audio/video isn't working and that'll fix it. I have no idea why turning the screen off would make the phone to play the sound, but that's where I'm at now..

Nobody has been able to fix Bluetooth track-info errors on lollipop yet?

Ive tried all the major roms including the stock rooted ones and the custom ones by jrkruse and others. One thing remains clear, we still havent figured out how to fix lollipop's bluetooth cache problems. This happens on all of them and on many different sound systems ive tested.
Ever since switching to Lollipop, the MUSIC app sends the correct track info to bluetooth..... UNTIL i use another app like dropbox or pandora to play a sound, then when i go back to MUSIC it gets stuck on the wrong track info.
It also happens when i do a voice search with google now or sometimes with my Volkswagen's voice search. Its a problem with Lollipop's bluetooth app cache. When I go into bluetooth in app manager and manually force stop and clear cache then reconnect, everything is fine until i try using another app again. Never happened before Lollipop. Kitkat must have automatically cleared its cache whenever another app took control of sound output, which makes sense. I feel like this should be the next big thing to work on for custom ROMs. Ive seen a lot of people having the issue but I dont see anyone working on it.

Nougat update bug with smule app

I love the new update but it has made my experience with smule a living hell. It was working perfectly last night before the update then right after that's when I noticed issues with the app. Whenever I record the audio is skipping and stuttering and I am unable to record any songs. All of the other apps I have used have worked fine it's just this one app in particular that I am having an issue with. I tried uninstalling then reinstalling and the problem still persisted. I use this app often and i really hope I can fix it soon. I also tried clearing cache and data and that didn't work either. If anyone could help me i would really appreciate it thank you
You Aren't The Only One
I'm experiencing the same thing you are with Smule. Maybe it's compatibility changes after the update to Nougat. Smule needs to fix it asap
However, I feel it might take a awhile. It took them so long to get phones on sync with audio and now they have to start over. S8 Samsung users in the future will not be pleased if this is still a problem. Maybe we could find something in our settings that would help besides the application itself.
Here is some quick fix i found myself incidentally..
while recording if you realize the mic is not working, immidiately lock the screen then unlock it, the mic will be working after 2-3 second, sometime it takes to do another lock and unlock, then you can restart the song and mic will be working properly... this will continue for several song until th problem recur, then lock and unlock your phone again. for now this fix works for me

No Audio Output from 6P

Hey guys! I am not able to listen to music or open youtube videos or even do anything related to output of audio of my phone. On Google play music, I get "Couldnt pay tax requested" and on youtube I get playback error. I am not able to make calls as well.
I have flashed numerous images and the issue still persists. If anyone could guide me towards the right direction that would be great.
I bought the phone 7 months ago and suddenly this incident took place. I was running stock 7.1.2 when this happened by the way
Thank you for the help.
First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.
wizardwiz said:
First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.
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Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.
Cheezzyy said:
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.
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So how can you tell if it isn't a hardware issue and not Android problem?
I haven't heard of what you are describing as being a known bug in 7.1.2. You can try a factory restore but personally I would do a clean flash of the latest stable Google image and see if it fixes your problem. And I would use the flash-all.bat command like Google suggests rather than flash all the parts individually like the Heisenberg guide on XDA tells you to do. I don't suppose you are running any audio mods on your phone? And you checked the obvious? Your phone isn't in Airplane Mode, Do Not Disturb isn't activated, sound shows the various volume levels aren't at 0?
Having same issue, no audio at all from speakers, cant play youtube / googleplay music or videos, headphone jack does not work eighter, wont even detect the headphones, soft reset/ hard reset wont work, havent tryed out rooting and changing rom or reverting from 8.0 (currently running), apart form audio everything works fine, im still trying to figure out warranty as its still in its period, but without proof of purchase they are beeing jerks so far, so im rooted with some ideas is ive had previous experiences with phones, might it be possible for audio drivers to go missing or messed up? or should i take it to a repair shop and see how much theyll ask for it? or shuld i just upgrade to something better and let this brave hero die alone, maybe use as hotspot in my car haha

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