Call quality on galaxy s5 neo issue - Samsung Galaxy S5 Neo Questions & Answers

I got a GS5 Neo and I noticed that when I call my girlfriend on her galaxy s4 , the call quality audio sounds like it's hissing kind of digitized. She even says that I sound weird compare to usual(with old phone). When I call a landline I don't have this issue, so I called 2 of my buddies one with a Nexus 4 and the other with an iPhone 4 and I didn't have this issue. Now this would lead me to believe that her phone is the problem but I just upgraded from a galaxy s3 and when I called her with the GS3 I didn't have this issue. The call quality was crystal clear just like if I was talking to someone on a landline. Does anyone know what could cause this issue? Why would a newer phone have this problem but an older phone work fine?

You forgot to mention the most critical piece of information, do you really have high quality signal in your home?
Did you use any microwave oven when you was talking to her? at the specific moment ( or some else in your home ?)

Ya i have full lte signal in my home but it doesn't matter where i am, the call quality is always the same.
Sent from my SM-T330NU using XDA-Developers mobile app

Is your phone rooted? Some options in the build.prop can be modified to improve the sound.
Also you can try to disable the options aimed at improving the call quality : "noise reduction" and "adapt sound". They can be found in parameters / calls / personalize the sound. These options exist for the s5, perhaps for the s4 also.

Not actually I just got the S5 this week and I noticed this. Maybe I will go and exchange it in store and if the replacement does the same thing I will return it all together. Maybe save some cash and buy the S7. I had bought the LG G3 and it did the same thing except callers on the other told me that I also sounded weird. It's weird, unless it's something to do with the carrier but it works fine with my old S3 that's what I don't get.

johnnyh55 said:
It's weird, unless it's something to do with the carrier but it works fine with my old S3 that's what I don't get.
Click to expand...
Click to collapse
This is not news, that some carriers they do decrease sound quality so them to do savings in over all bandwidth.
They do that by using compression algorithms, if they gone too far about compression ratio? Then most or all their subscribers will have issues.
But there is also something that it might worth exploring, if Samsung added to S5-Neo a fresher hardware this using a fresher version of Voice compression technology, and this is currently unsupported by your carrier, because he did not paid for buying the rights to use it? In this case: Houston --- We have a problem. :laugh:

Related

Very Disappointed

Hi all, I've received my new Galaxy s2 three days ago and I've faced a lot of the same problems that were affecting my first Sgs.
Here is a quick list:
1- Wifi poor reception (worse than sgs, desire,desire hd and Iphone 4)
2- Screen is blueish like my first sgs(In miu rom or cm7 it isn't blue because I can set the red color with voodoo color!!! so it's a faulty software calibration damn!!)
3- Gps lock is fast but not strong, it keeps disconnecting with Google navigator and works better with Sygic. Worse than Desire, Desire hd, Iphone 4, but better than my Sgs.
4-Random reboot!
5- Poor sound output through headphone!! Worse than all the other devices except Sgs, but since Supercurio realeased Voodoo sound it rocks!
I don't know if this problems could be solved by the community, but I am very frustrated. I put my trust in Samsung again and in the online reviews but now i fell betrayed.
I hope that I could return my phone to get another device but since htc locked its bootloaders I don't know what to choose...
I hope You all find my post useful if You are going to buy Sgs 2.
Could anyone that has Lg phone like optimus 2 tell me if this phone is good or if it has a lot of problems like galaxy 2?
not worth the effort of posting against a fixed viewpoint .
Deleted my phone works details as someone dont agree that out of a million phones sold some work ok .
jje
I've got one on order but all this disappointment is swaying me to cancel it and hold out with my iPhone 4 a while longer, there's nothing wrong with it to me anyway.
Don't return the phone, there's nothing wrong with it.
I've had 4 Galaxy S2's pass through my ownership so I think I'm pretty well equipped to say whats normal for these phones and whats not.
- Wifi
Wifi reception IS poor. My old HTC Desire and my girlfriends HTC Desire both get MUCH better range on the wifi than the Galaxy S2. The range on all the Galaxy S2's I've had has been the same - poor. This is a common complaint about the G2. Anyone who says they don't have this problem either has no idea what good wifi range is, or is just lying out of their ass.
- Screen
The screen does indeed have a blueish tint on it. There's a thread about it on these forums. Nothing we can do about that. Again, another common issue to all G2's.
Also the some other issues you have mentioned. Touch screen sensitivity is on the low side, you can tap the screen lightly and quickly enough so that it doesn't register an input. This is impossible to do on a HTC Desire.
Also the pixel response time is said to be 0.001ms by Samsung, but this is a load of crap. It works out closer to 6-8ms, as evident when scrolling black text on a white background (or vice versa) the text will blur slightly.
- GPS
The GPS is pretty poor at the moment, hopefully it improves with updates, majority of people are complaining about this, myself included. None of the 4 G2's I had could get a quick lock on GPS (they take flipping ages). The GPS is REALLY hit and miss at the moment.
- Random Reboots
This is a REALLY REALLY common issue. It's been reported everywhere. However, depending on the frequency of the reboots would determine whether or not I'd class it as faulty. Of all the G2's I've had, NONE of them have randomly rebooted. However if yours has rebooted like once or twice over the week, I'd count that as normal, happens on a few android phones. But if it does it anymore than that, get it replaced.
- Poor Sound Output
This is completely subjective. But I have an expensive amp and speaker setup that I use on my PC which I've got used to so I'm really picky about sound quality and yes I agree, the sound output is abit naff. But it's not terrible by any means. I can live with it.
mcreego said:
Hi all, I've received my new Galaxy s2 three days ago and I've faced a lot of the same problems that were affecting my first Sgs.
Here is a quick list:
1- Wifi poor reception (worse than sgs, desire,desire hd and Iphone 4)
2- Screen is blueish like my first sgs(In miu rom or cm7 it isn't blue because I can set the red color with voodoo color!!! so it's a faulty software calibration damn!!)
3- Gps lock is fast but not strong, it keeps disconnecting with Google navigator and works better with Sygic. Worse than Desire, Desire hd, Iphone 4, but better than my Sgs.
4-Random reboot!
5- Poor sound output through headphone!! Worse than all the other devices except Sgs, but since Supercurio realeased Voodoo sound it rocks!
I don't know if this problems could be solved by the community, but I am very frustrated. I put my trust in Samsung again and in the online reviews but now i fell betrayed.
I hope that I could return my phone to get another device but since htc locked its bootloaders I don't know what to choose...
I hope You all find my post useful if You are going to buy Sgs 2.
Could anyone that has Lg phone like optimus 2 tell me if this phone is good or if it has a lot of problems like galaxy 2?
Click to expand...
Click to collapse
If you think desire and Desire HD has better sound, you need your ears checked.
Desire HD is horrid, absolutely horrid when it comes to sound. It does not even give you proper stereo effects. Its a disaster.
That 1 point made me ignore whatever rest you said.
I use it with miu rom and it comes with dsp that made the sound good. The only problems I have with Dhd is low ringtone( partially solved by kernel implemention) and incall volume very very low and distorted at full volume.
Someone thinks is possible a change if a return the phone in the first 7 days with another phone?
It sounds like you have a faulty device tbh.
I can't compare to all the devices you can but my girlfriend has a desire (on my recommendation.) The SGS2 is superior in every issue you're having. And i loved her desire. I was actually surprised how much of a leap the SGS2 felt like.
LawAce said:
I've got one on order but all this disappointment is swaying me to cancel it and hold out with my iPhone 4 a while longer, there's nothing wrong with it to me anyway.
Click to expand...
Click to collapse
All new phones have issues. Actually ALL phones have issues period. This phone is actually getting hugely positive reactions from both reviewers and general users like myself. It always amuses me how some people can only focus on the negative comments
I'm extremely happy with my SGS2. Comparing it to my Nexus S, DHD, Dell Streak, SGT and HD7, I have no complaints at all.
I will buy the HTC Sensation/Pyramid when it comes out, which will be a mistake (locked bootloader), I will set it up and then put it in a drawer forever.
If anyone doesn't like their SGS2, simply take it back. I will be keeping mine. It is amazing.
Funkym0nkey said:
If you think desire and Desire HD has better sound, you need your ears checked.
Desire HD is horrid, absolutely horrid when it comes to sound. It does not even give you proper stereo effects. Its a disaster.
That 1 point made me ignore whatever rest you said.
Click to expand...
Click to collapse
he is talking about the sound volume level thru headphones i believe. and since tons of other people claim the SGS2 has poor headphone volume, i think he is telling the truth. just look around the forum, the posts are everywhere.
Exactly I was talking about headphones...I think that I will try a substitution to see if another sgs2 is different
I used GPS + Google Nav for over 5 hours straight 2 days ago... not a single overshoot, random jump to an adjacent street, arrow spinning around at a stop light, lost signal, etc. I don't know what the GPS complaints are about as I also own an unbranded i9000, but the SGSII's GPS/Nav performance is VOLUMES better than the i9000 GPS was even with both software and hardware tweaks.
Agreed on the WIFI though, WIFI does seem a bit weaker, but then again, the SGS's WIFI wasn't that great either. The plus side is, I do find the mobile reception much better than the SGS... my house is at the edge of coverage, and I could barely get a signal at times with the SGS. SGSII pulls H+ with no problems at my house.
At the end of the day, you're packing in WIFI, multiple GSM/UTMS, bluetooth bands, GPS all into one very slim device with limited real estate, I figured one of the antennas would be weaker. This time around, it looks like it's WIFI that suffers.
RogerPodacter said:
he is talking about the sound volume level thru headphones i believe. and since tons of other people claim the SGS2 has poor headphone volume, i think he is telling the truth. just look around the forum, the posts are everywhere.
Click to expand...
Click to collapse
Heh, even I reported that volume is on lower side compared to other phones in that audio thread as soon as I got my SGS2.
But I would still take sgs2 volume over unacceptable stereo output of Desire HD.
Volume is actually sufficient if you have iems with decent isolation. Over ear headphones might be a problem.
Sent magically from Samsung Galaxy S 2.
Never have a single sudden reboot on my phone( maybe it reboots during my [email protected]@)
Coming from an ip4, the soud via headphone is rather bad, hopes voodoo will make it better
Nothing to complain with my phone.
drm111 said:
Don't return the phone, there's nothing wrong with it.
I've had 4 Galaxy S2's pass through my ownership so I think I'm pretty well equipped to say whats normal for these phones and whats not.
- Wifi
Wifi reception IS poor. My old HTC Desire and my girlfriends HTC Desire both get MUCH better range on the wifi than the Galaxy S2. The range on all the Galaxy S2's I've had has been the same - poor. This is a common complaint about the G2. Anyone who says they don't have this problem either has no idea what good wifi range is, or is just lying out of their ass.
- Screen
The screen does indeed have a blueish tint on it. There's a thread about it on these forums. Nothing we can do about that. Again, another common issue to all G2's.
Also the some other issues you have mentioned. Touch screen sensitivity is on the low side, you can tap the screen lightly and quickly enough so that it doesn't register an input. This is impossible to do on a HTC Desire.
Also the pixel response time is said to be 0.001ms by Samsung, but this is a load of crap. It works out closer to 6-8ms, as evident when scrolling black text on a white background (or vice versa) the text will blur slightly.
- GPS
The GPS is pretty poor at the moment, hopefully it improves with updates, majority of people are complaining about this, myself included. None of the 4 G2's I had could get a quick lock on GPS (they take flipping ages). The GPS is REALLY hit and miss at the moment.
- Random Reboots
This is a REALLY REALLY common issue. It's been reported everywhere. However, depending on the frequency of the reboots would determine whether or not I'd class it as faulty. Of all the G2's I've had, NONE of them have randomly rebooted. However if yours has rebooted like once or twice over the week, I'd count that as normal, happens on a few android phones. But if it does it anymore than that, get it replaced.
- Poor Sound Output
This is completely subjective. But I have an expensive amp and speaker setup that I use on my PC which I've got used to so I'm really picky about sound quality and yes I agree, the sound output is abit naff. But it's not terrible by any means. I can live with it.
Click to expand...
Click to collapse
1) What you mean by wifi range? I always get full bar anywhere in my house except my backyard with 3 bars.
2) Screen? Don't really care about it. And I think average consumer too dont really care about the tint.
3) GPS locked in 3sec everytime i use it. Never got disconnect or any other problem.
4) Random reboots? Really? I've seen those thread about it but tbh i never encounter this kind of issues.
5) Sound quality is not important to me. A decent one would be enough. Without using earphone, I prefer SGS II than my DHD. But when using earphone DHD is much better. And yes this is very subjective.
After following a few thread about SGS II problem I'm glad that my SGS II doesn't have it. So far i'm happy with my phone and it does whatever I want. In the end of the day there is no perfect phone in this world and everyone wants more and more. Is hard to pleased tech gadget but I think for average consumer this phone is good enough at the moment.
i actually like this phone lol
I guess people from first batch was the lucky ones. I'm not having any of the listed issue.
Sent from my GT-I9100 using XDA App
Nope, even people who got their GS2 on release have been having issues (like me)
oh maaan, i was about to purchase this phone in the coming month. and was expecting this phone's volume to be powerful just like my omnia hd. but.... it disappointed me, sh......t wat the hell is this. ok is there any one who can confirm whether this problem [ headphone volume] can be fixed by xda xperts .plzz
weird. no problems here, and I had two gs2's, since the first one had a dead pixel, so I exchanged it.
Sent from my GT-I9100 using XDA Premium App
sajadkhan806 said:
oh maaan, i was about to purchase this phone in the coming month. and was expecting this phone's volume to be powerful just like my omnia hd. but.... it disappointed me, sh......t wat the hell is this. ok is there any one who can confirm whether this problem [ headphone volume] can be fixed by xda xperts .plzz
Click to expand...
Click to collapse
I think I saw in code somewhere in GS2, don't remember where, that it sets limit because of EU(we have laws for max. volume). I think we'll have to look that way, but it seems to be a good reason.
With PowerAmp & EQ "Phone Speaker Loud" it is loud enough for me .

Bad call quality, what can I do?

Hello All,
I've become increasingly aware that the quality of the voice calls on my N4 is very poor indeed. At first I thought it was just my network but have since been able to test two other N4's on the same network at the same time from the same location. The other two were fine - exceptional actually. Mine was comparatively bad: crackling, low fidelity and too quiet. Something isn't working properly.
So, are there any suggestions for ways to fix this sort of problem on my own?
Also, how does one go about getting Google to actually support the hardware they sell? I suspect my N4 should be replaced under warranty and I already fear the colossal ball ache they are going to make that experience for me.
Any and all suggestions welcome.
Kind thanks
Paul
Sent from my Nexus 4 using Tapatalk 2
What carrier are you using? If you're on T-mobile check and see if you're phone supports HD calling.
I was having that same issue with my Note 2, not all the time but sometimes I would hear echos and cracking. I set up my call sound and it's great now.
Not all phones support HD calling but you should look into it. It's a huge difference, even more so when both sides have a phone that has HD calling. It sounds even better then calling over wifi as long as both party's have a device that supports it.
Sent from my SGH-T889 using Tapatalk 2
Hi Onemoa
I'm on Three in the UK which also has HD voice. How do you go about checking whether it is configured correctly?
Thanks!
Sent from my Nexus 4 using Tapatalk 2
On T-mobile you get a widget called my call sound. I used that to set it up best for myself.
I'm not sure how you would configure it though. All I know is when you have it you will know because the difference is very noticeable, as long as both users have a compatible phone. I'll try looking into it some more.
Sent from my SGH-T889 using Tapatalk 2

Pre-purchase jitters from the call quality issue

I am (was?) all set to buy a 6P, so doing some research on them. And I've run across the multiple threads on different forums with 100's of user complaining about call quality. But it's hard to tell if it's only affecting a few unlucky souls or if it is pretty much everyone. I like the idea of this phone since I'm a programmer and want to be able to use a rootable phone with any carrier I choose, but it has to do the basic things a smartPHONE should do, too. I'm coming from an S5 which has great call quality, and do not want to downgrade in that area at all.
So any user feedback would be welcome.
TIA
For what it's worth, in Perth Australia with Vodafone I find the call quality no better or worse that any of my previous phones (see my signature for that list).
Sent from my Nexus 6P using Tapatalk
My 6P has fine call quality on both ends of the conversation. I've asked those on the other end of the line how the sound was and have consistently been told it's very good.
if your talking about the noise cancellation issue, you can easily fix it with a simple build.prop edit
What "quality issue"? There is none, most issues are network related, hell mine sounds just fine using the car Bluetooth while doing 70 on the highway
Yeah no problems with call quality on any of mine or my friends and families 6p
No issues with my call quality....
Mines running perfect out the box ... Verizon here .. Made several calls no issues yet
You should be more worried about the screen issues than the call quality of this phone.
Sent from my Nexus 6P using Tapatalk
ncsuwolfs said:
if your talking about the noise cancellation issue, you can easily fix it with a simple build.prop edit
Click to expand...
Click to collapse
Yes, the noise cancellation issue. I'd read about that tweak, but pretty much no feedback about if that was a true fix or not.
z0phi3l said:
What "quality issue"? There is none, most issues are network related, hell mine sounds just fine using the car Bluetooth while doing 70 on the highway
Click to expand...
Click to collapse
Yeah, it seems to work fine on Bluetooth. It's when it's using normal mic that it has issues.
mkouk said:
You should be more worried about the screen issues than the call quality of this phone.
Click to expand...
Click to collapse
What screen issue? I guess I got caught up reading 500 or 600 posts about the call issue, and didn't see anything about the screen. I'll have to do some more looking.
On Verizon here.. My fiance said that I sounded a bit odd when I first started using the 6P (Call sounded normal from my end). I discovered that the HD calling option was turned on. I tried it with the HD calling off, and she said I immediately sounded "normal" again. Funny because I bet it actually sounded better in HD mode, and she probably just wasn't used to the clarity.
The only sound quality issues I have experienced are with the noise cancellation mic on the back of the phone. I have a Tetded flip case and if I call with it opened up on that mic people say I sound muffled. If I uncover it I can be in a very noisy room and all people can hear is me even though I can bearly hear them because of the volume of the background noise.

Advanced Audio Settings

I've got my replacement Note7, and in the settings under sound, called "Sound Quality and Effects". I don't remember seeing it there on the one I exchanged, but I might be wrong.
Either way, it's amazing and I am shocked nobody has mentioned it if it isn't new. Under the "Adapt Sound" option on the menu, it uses a wizard interface to build you a frikkin CUSTOM AUDIOGRAM. In case you are unaware, no two people's hearing is the same, everyone has weak and strong points across the audio spectrum, and an audiogram is the means to track what those are. It's how they program modern hearing aids, identifying the areas you can't hear well and amplifying them so they are equal with the rest of your hearing. The Note 7 can now do this whole process completely in-box with your normal earbuds so you can hear the sounds your ears are bad at hearing better, which is a pretty astounding feature, and definitely one you should check out if you haven't.
Illrigger said:
I've got my replacement Note7, and in the settings under sound, called "Sound Quality and Effects". I don't remember seeing it there on the one I exchanged, but I might be wrong.
Either way, it's amazing and I am shocked nobody has mentioned it if it isn't new. Under the "Adapt Sound" option on the menu, it uses a wizard interface to build you a frikkin CUSTOM AUDIOGRAM. In case you are unaware, no two people's hearing is the same, everyone has weak and strong points across the audio spectrum, and an audiogram is the means to track what those are. It's how they program modern hearing aids, identifying the areas you can't hear well and amplifying them so they are equal with the rest of your hearing. The Note 7 can now do this whole process completely in-box with your normal earbuds so you can hear the sounds your ears are bad at hearing better, which is a pretty astounding feature, and definitely one you should check out if you haven't.
Click to expand...
Click to collapse
This has been available on the Note 5, 7, S7, s7E.
I have hearing loss and set this up often. I redo it at least once a quarter. I suggest NOT using the built in earbuds unless that is all you have. Use something with a bit more sound deadening. I use comply foam earpieces to get a better seal on other headphones.
Once you configure it, it works with any audio device. BT, etc.
Compusmurf said:
This has been available on the Note 5, 7, S7, s7E.
I have hearing loss and set this up often. I redo it at least once a quarter. I suggest NOT using the built in earbuds unless that is all you have. Use something with a bit more sound deadening. I use comply foam earpieces to get a better seal on other headphones.
Once you configure it, it works with any audio device. BT, etc.
Click to expand...
Click to collapse
Awesome. I don't know how I never noticed it on the S7E during the 6+ months I had it, but am glad I found it now. I am steering my wife towards the S7 once her EIP is up in 3 months, this might push her over the edge.
Illrigger said:
Awesome. I don't know how I never noticed it on the S7E during the 6+ months I had it, but am glad I found it now. I am steering my wife towards the S7 once her EIP is up in 3 months, this might push her over the edge.
Click to expand...
Click to collapse
My old S6 had this feature as well and I think it may have started on the S5
ian1 said:
My old S6 had this feature as well and I think it may have started on the S5
Click to expand...
Click to collapse
I don't remember it on my S3, but both my S4 and my wife's S4 Mini had it.
Interestingly, when I select "Sounds and Vibration" / "Sounds Quality and Effects" I get:
"Unfortunately, Settings has stopped. OK"
This happens repeatedly, every time I try.
Hmmmm....
Goes back to the Note 2.

Quiet hiss during phone calls

Has anyone else noticed a quiet hiss when the other person talks during a phone call? I am on T-Mobile by the way with HD Voice enabled.
Yes! I'm on Verizon and was just about to post up about this. I had the same problem with my Note 3, and they exchanged it for another Note 3 which was the exact same way. I determined on the Note 3 that Samsung decided to put a crappy earpiece in the phone. I wonder if LG has done the same thing and put a cheap crappy earpiece in a flagship phone. I think a trip to a Verizon store is in order, although in general I find they know less about phones than I do so not sure that anything will actually get accomplished. I will probly just wait and see what other people say. I've noticed that when using Bluetooth in the car, there is no hissing, just when using the actual phone's earpiece.
I also notice this on my H918
I wonder if mine is defective? Any others getting it?
aznxwill said:
I also notice this on my H918
I wonder if mine is defective? Any others getting it?
Click to expand...
Click to collapse
Is the hiss you're getting very faint? You guys use the wifi calling or lte? I'm testing when I get home.
Hello. I hear the hiss whenever the other person speaks. This happens on cellular signal and wifi calling. My phone is set to VoLTE and HD voice enabled on H918.
This hiss is probably noticable to young ears.

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