my S7 Edge screen bleeds purple smudges - Samsung Galaxy S7 Edge Questions and Answers

Exactly like this, I was just enjoying some Fallout Shelter, then the screen just turned bright, like washed out.
Then BAM! Prince Purple Rain memento right there!
https://youtu.be/VA8CGoEKZrY
I've read around that people experiencing this problem, their phones died a couple of days later,
gotta get rid of all my files

Have you fixed your phone yet dude?

I had the same issue, took it to Samsung and they replaced it.

I seen your post on Reddit. I would definately suggest you take that to Samsung. They'll replace it under warranty.

That's not normal mate, get it replaced pronto!

Damn it, mine just started this crap. No stores here, I hope they mail you one first.
--edit--
Wow, I have to make this piece of crap back to them. 10 business day turn around. Samsung doesn't take care of you.
--more edit--
The screen went out 2 hours after noticing the issue for the first time.
--edits strike back--
Just keeping up with this incase another comes across the problem. I just got an email stating the part to fix it is on back order. So this must be a common issue.

Yep, common problem. Happened to me too. Sent it under warranty, they replaced the screen. When I got it back, the screen was damaged from within. Sent it back, they replaced the screen. When I got it the second time, there was a dead pixel in the center of the screen. Sent it back, obviously. Still waiting for it.

Hi, just getting this out of the depths of the board,
My phone also started to do this, like 6 or 7 weeks ago. I couldn't get it replaced because I was off to go abroad for two months but I will send it in once I return. I'm still well in the two years of warranty so that isn't a problem to get it replaced after.
My screen didn't die though. It works fine and if you use the app Screen Adjuster Free and turn all sliders up by +5, the problem is gone except when the phone is very hot.
What I find VERY odd is that I only see those smudges in bright light. e.g. direct sunlight, or a LED lenser. And what makes it more odd is that, once I block the light with my hand for example, the smudges are gone. I can have a HUGE smudge all over the screen and when I block the light with my finger, literally only that area where the "shadow" of the finger would be goes normal again. It's like the LED crystals react to bright light and cause this.
Let me show you what I mean.
That is some weird ass malfunction.
I have KNOX triggered though so I hope they'll replace it anyway. No experience with Samsung warranty handling so far.

Related

Help, black 'liquid' spots, what to do

Hi Guys,
This morning I suddenly noticed black 'liquid' spots 'behind' my screen. The screen stills works perfectly, but not sure what to do with these spots.
Should I bring it in for repair (reflashing to original ROM, etc)?
These are spots like we used to see on LCD screens, if you press the screen, they get bigger. If I take out the battery and press from the inside, the spots move as well. I reckon there is some pressure build up in the device and would like to open it myself, but that would void the warrenty of course.
Attached 2 photos, 1 with screen off (clearly visable) and 1 with screen on (not really bothersome).
anybody seen this before?
FTrippie
ink bleeding, u should get it to repair asap, lcd is messsed up
My mistake, the other members are right, I am sorry as I could not see your pictures correctly because I was browsing with my hd2.... it is not ink bleeding, for that, you have to have the lcd broken..... anyway, I am glad is not bleeding, now, lets learn from the other members.... cheers..
There are quite a few threads with people having the same issue, I don't believe it's bleeding like suggested above, it is the layers of the screen sticking together. I had the same problem on my old LG Viewty about three years ago - sometimes it goes away on it's own (when the phone gets hot for example) and sometimes you need to get a replacement. If it's new I suggest you speak to either your provider or HTC.
Use a suction cup to carefully pull the screen a little bit and it should disappear.
Brgds... /TubGirl
Same thing happened to me, and few other members... Have a look here.
Grtz
Lukas
Thanks for the quick response guys!
Yep, it's exactly what happened in thread mentioned
(did some searching but couldn't find it before)
the suction cup idea might be a good one, will check it out and let you know. If I can solve it myself it would be much better than sending it in.
thanks!
(newton ring ) this is dueto great pressure happened on the screen if not fixed in short time the screeen will be corrubted .
note; (it is not covered by warranty)
Nope, in my case no pressure whatsoever. It just happened overnight. If it would be pressure, it would be from a faulty manufacturing and elements of the device not fitting well.
Just read the whole case in the other thread, I think I am in for some treat.
Will start with calling my dealer, which is Vodafone Spain.
ftrippie said:
Nope, in my case no pressure whatsoever. It just happened overnight. If it would be pressure, it would be from a faulty manufacturing and elements of the device not fitting well.
Just read the whole case in the other thread, I think I am in for some treat.
Will start with calling my dealer, which is Vodafone Spain.
Click to expand...
Click to collapse
mab be it would be from a faulty manufacturing but fix it fast before the screen corrubts from over pressure as this happened on hd1 and they did not want to fix it under warranty
If this happened to me and I couldn't get rid of it, I would go ballistic if HTC claimed it wasn't covered by the warranty. What a total piss take.
i can understand the newton ring effect on resistive screens, but on capacitive screens using glass - i find it hard to believe.
Yes, ardsar. My thougths exactly.
I had Newton rings on my touch hd. And I was informed that that is imposible on capacative screen because it is made of hard material, top layer cannot fall on the lower one.
Whatever it is, I hope it's not a recurring issue. In my thread three HD2 had that issue, and now another one...
Exactly Lukass, I hope this is just coincidence.
I just reflashed the original ROM and will take it this afternoon. In the end I decided not to try to get rid of it myself, since it is now plain visible. And I only had it for 2 weeks, so of it goes.
Let's see what they say.
I had this, repaired by repair service under warranty. The report said it was newton ring.
well, I just brought it in, estimated return is 11th March, let's hope that it will be quicker!
cheers!
Yes it is a newton ring caused by pressure perhaps if you keep the phone in the trouser pocket which is tight.I had the same but as repaired under warranty in 2 days.
Be careful not put to much pressure when putting the battery in, since its a very thin layer between the battery and the LCD. I think this can cause the LCD come in contact with the digitizer if you are not careful.
propably heating issue
has anyone got the idea that this may have been caused by heat? maybe when the internal components of the phone heats up this causes the gap (spot) on the screen. can anyone confirm what is behind the spot? is it the processor? i've got this idea because before switching to hd2 i was using SE xperia x1 and maybe most of you are aware of the cracking issues of the silver casing. well according to my local SE representative this cracking was caused by heating when using wifi. it was covered by warranty since it's a manufacturing defect. HD2 also heats up when using wifi and maybe thats what causing this problem. well its just my idea. feel free to share yours.
how to fix liquid spot
ftrippie said:
Hi Guys,
This morning I suddenly noticed black 'liquid' spots 'behind' my screen. The screen stills works perfectly, but not sure what to do with these spots.
Should I bring it in for repair (reflashing to original ROM, etc)?
These are spots like we used to see on LCD screens, if you press the screen, they get bigger. If I take out the battery and press from the inside, the spots move as well. I reckon there is some pressure build up in the device and would like to open it myself, but that would void the warrenty of course.
Attached 2 photos, 1 with screen off (clearly visable) and 1 with screen on (not really bothersome).
anybody seen this before?
FTrippie
Click to expand...
Click to collapse
i had the exactly the same problem, and fixed it!!!! what i did was to heat it up with a hair dryer while it was on charge(this causes the battery to heat up as well) the spot started to shrink slowly took around 2 hours, but it didnt solve my problem total, as when it cools down the spot would comeback but not as large as b4. so getting pissed of with it i put it on charge from my laptop and placed my hd2 behind the air vent of my laptop(where the heat escapes) and continued working, i forgot my phone was there for about 5-8 hours. when i remembered it was there i moved it, whole phone was very hot not so hot that i couldn't hold it but hot enough. the spot had gone totally. but i thought it would comeback when cooled, so i decided to cool it slowly placing it back behind my laptop but moving it further away at 10 min intervals until it was around a foot a half away from the heat. i now have my hd2 working fine. with no spots.... my theory on this is that the liquid had been pushed else where within the phone as i couldn't see any liquid seeping from the phone so by heating the whole phone wherever the liquid was it thinned and cover the spot but upon cooling it would compress again dont quite understand how i worked around that but it worked

Screen spot above processor

I've seen it mentioned before. There is a spot that is lightening on the screen where it gets warm above the processor. It is most noticable on lighter colors.
I am past 30 days of buying the device, so do I have to pay a $100 dollar deductible for the insurance on the phone to get it repaired? Or do I just go trade it out?
Someone please help me that has been through this before lol.
Also, are they still out of stock everywhere?
I've got the same thing... I didn't know this was a common issue...
I had the same issue that you did first i took it to a sprint repair store and they told me they could not do anything for me so then I called the sprint costumer service line and told them my story and they ended up sending me a referb overnight.
It's happening to my phone, as well as my brother with an Evo. It seems the processor is overheating and discoloring the screen. I bought it from radioshack and bought their warranty. I hope they don't give me any grief about it. I am actually holding out on returning it. The warranty is 1 year, so I think i will wait until close to the end of that.
Ive never seen this, can someone post pics?
what part of screen is that?
How many of you with this problem are overclocking?
I have it in mine as well. I don't overclock nor do I use WiFi tether often at all.
Interested in seeing a pic.
Also thought that i'd mention that I made a thread on this last week. Everyone experiencing this issue in my thread had a novatech lcd panel. Search for my thread there are a couple pics there. Also, im not really sure its the heat from the processor. My spot as well as all the others in the other thread is located about an inch above the back button.
Had the same problem on my first phone. I had to exchange it due to a blown earpiece speaker. So far 2 weeks into my replacement and I have no problem with the display. I'm not sure which screen I have, and am not 100% sure how to find out, but I'm sure my original phone was Novatec.
If 2.2 was rooted I would return this thing for replacement tomorrow. Really disappointed with this screen flaw.
I have this issue on my screen as well. Only noticeable on white or very light screens. I do overclock, but this manifested before I started doing that and even before I rooted the phone. It's a spot that looks noticeably whiter than the rest of the screen and, if the keyboard is up, would be on or close to the B key. (I've seen it called the B spot) my spot is over the spacebar and up the B key.
I can see how it would get irritating. It annoys me sometimes. And I agree. If 2.2 was rooted I would call HTC for factory warranty (i didst get insurance via radioshack)
...in 1943, I killed a drifter.
Had the same problem. It was a bout a 1/2" round white circle about and inch from the bottom of the screen. You can't see it on dark backgrounds, but you can on white. I have a Nova panel.
I was also past my 30 days, but sprint got me a replacement phone no fuss and no deductible. I never overclocked either.

[i9023] SLCD screen bends under glass -> yellow stain

last night i was surfing some pages, when i noticed a yellow stain/spot at the right side, near to the top of my screen.
this morning when i looked at it again, i frist thought it was gone, but after some usage, it came back.
taking a closer look, i saw, that the slcd foil(?) under the glass has bend a little bit, what seems to be the reason for this yellow stain. i think it might be a heat problem, since it was gone this morning, but came back after some usage.
i also think it might have to do with using navigation, since my nexus really gets hot while using that.
anyway i will bring it to the shop, but i'd like to know if there were others experiencing this..
here two pics attached (the stain can't be seen that good on a picture).
You sure it wasn't dropped?
Sent from my Nexus S 4G using xda premium
Rem3Dy said:
You sure it wasn't dropped?
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
yeah, in all those 6 months, that i have it, i never dropped it.
I've also 2 yellow stains,on the left and the right of the lcd on my slcd i9023.I guess it has something to do with heat,because in winter when I've bought it ,it was ok,now in summer the yellow stains appeared.Next week I;ll send the phone to Vodafone service in my country,and I hope it will be exchanged.
Best Regards
eGozelle said:
yeah, in all those 6 months, that i have it, i never dropped it.
Click to expand...
Click to collapse
That sucks. I hate dealing with hardware issues. Good luck getting it fixed.
After 1 week in service,today I've received back my Nexus S i9023 with a new slcd fitted.No more yellow staints,I hope it will remain the same a few month at least.
Cheers
hello, I am also having the same problem, the same yellow stain has appeared on my right side but i don't have the "warped" lcd as in the first photo... It is definitively a heat problem because i noticed the "stain" when i was downloading on wifi while plugged in and that part of the screen was far hotter then the rest of the screen...maybe some chip under it running hot.
The thing is i got the phone new 6 months ago from ebay so no warranty and my concern is, what guarantee do i have that after i change the screen, that the problem won't appear again? Does anybody know if there is a fix eighter for the screen now or something to prevent it from happening again to my new screen? Could it be a manufacturing problem of the screen itself?
It doesn't seem that this issue is common..Also does the spot spread?
Thanks for taking the patience to read and for any answers.
Today I noticed the exact same problem in the same part of the screen, and I also noticed the foil being bent at that part of the screen. Its perfectly visible under a certain light angle. Being on the exact same spot as your problem, I suppose that it is some chip under that part of the screen causing the problem. I think I also has to do with the fact that the screen is curved... anyway, I cannot return mine for a new one, I hope people in the local service shops will be able to provide me with a fix. Too bad that such a cool phone like the Nexus S suffers from so much problems (I also had the proximity sensor problem that caused screen to remain black sometimes when the phone rings without a way to see who is calling). I will go for one of the new nokia handsets.
Another one here with the same problem on the upper right corner...
I have the phone 8 months now and I am sure that yellow stain wasn't there from the beggining but now it's quite visible especially with white font for ex. when browsing... Also in a specific angle the foil of the screen in that place is visible too...
Same problem on the right corner on top. If its in guarantee they will fix it for free?
Sent from my Nexus S
now after having my display fixed last october for free, since it's a known issue, i actually got a new stain after a couple of months..
but this time, it's on the left side and much bigger.. time to send it in again, warranty till next february..
I have the same issue, I am planning on getting it fixed as well. Good to know that it's a known issue and it's covered.
Same here, upper left corner...
Disappointed to read replacement parts are defective too...
exactly the same issue on right top corner, I sent my phone to warranty repair currently...
Top left corner here. Just hope i can find my warranty or else Im screwed..
Sent from my Nexus S using xda app-developers app
Unfortunately i have just seen the same thing that's happened on our nexus s on my friends galaxy nexus.. i was planning to get one after my nexus s developed the spot but now i'm not so sure anymore..
Center left... the same problem!
upper right corner here. Noticed it in some very hot days that are passing now in my country. should I send it to warranty?
My worries, I got the phone in a promotion (huge discount) afraid that if I returned it they will give my money back and I can't get any similar phone for the same money (I really like/need this device)... in the other hand, it might get worse than it is and unusable
Are you guys running custom kernels?
Nope

Screen Issues, Possible Water Damage

About 4 months ago I was drunk and did something to my phone. A dint indicates I dropped it and it was raining heavily the night it happened. I can't remember what I did, but the result was a screen with a loss of contrast and horizontal lines and a broken touch screen. It also refused to charge.
After a few hours, the touch screen started working again and aside from the dodgy screen it worked perfectly, so I just put up with it until last week when I dropped it again (I know, I'm incredibly clumsy. I was sober this time though ). The touch screen once again stopped working, and this time it didn't fix itself.
I sent to phone off to Samsung but they sent it back stating they won't fix it due to water damage. Perhaps it did get wet that night, but it has been working for 4 months. Surely something can be done with the screen, and could water even cause this?
Basically, what are my options now? Does this sound like something that might be simple to fix myself or should I get an quote from a third party repair shop? If so, how much am I looking at for a repair? The contract ends in 4 months, so I'd prefer to not pay a great deal.
Thanks for the help!

E Ink Spot after rooting... - Any fix? :(

Hello,
I just rooted my NST successfully with Touchnooter. After I used it a few minutes (about 5 mins), I found a black spot in the middle of my screen which won't go away.
It's everytime there, no matter what I do, even if it's off I can see the spot.
Powering the nook off and on again doesn't help.
Since I imported it, I can't replace it. That's what makes me really, really sad. Is there any way to fix this stucked spot?
Send the picture. It may help understand what is happening.
I'll do a picture if I'm at home.
After I used ADW Launcher and opened the App Drawer (where I slided from left, to right, etc. to look for the app i was searching), I got a stuck pixel (the e ink display doesn't have pixels? that's why i called it ink spot or stuck spot).
It looks like a dead pixel which is black all the time, even if my nook is off.
There have been a few reports of dead pixels.
I heard that somebody got an exchange because of it.
I doubt that anything you did with rooting caused this.
There are multiple "pearls" or blobs per pixels. See this microphotograph:
http://www.flickr.com/photos/pamoroso/5407255967/in/photostream/lightbox/
I don't think that you are seeing a single pearl getting stuck.
It seems to me that the problem must be electrical.
If it were me, I might try just for the heck of it to see if it could get "unstuck".
I'd try some full-page black white transitions, but I wouldn't hope too much.
I'd go for the unrooting path. If it comes back to original state, re-root again and check if the problem shows up again.
Forcing a black screen and coming back should work (sort of a screen reset), maybe a screen check program would do the trick (look for it in the market).
I already did use my backup, but that didn't help, sadly. It seems to me, that this pixel is burned in the screen now.
I also used a whole dark screen because I also hoped to reset this pixel, this was also not working.
Aww, it's driving me nuts. Is there really an app in the market that could help me? Because dead pixel at an e ink device aren't that normal. Oh well, so sad. And I paid 200€ for it + 1 cover + 1 light because of the import, now that. T_T
Thanks for your replies, apeine.
Draygon said:
I paid 200€ for it
Click to expand...
Click to collapse
Yow! They were selling refurbished ones on eBay for $65.
http://www.ebay.com/itm/Barnes-Noble-Nook-Simple-Touch-2GB-Wi-Fi-6in-Black-/300688948315?afsrc=1
Hmm, well they seem to be $79 now.
So, nobody knows a fix? T_T
like already said thi is a hardware issue..
it happens if you root or even if you root not..
its like you said a dead pixel.(on a TFT its not that bad because there are more pixel)
use the support(remove the root before)
thats the problem with a importet divice
its not cheap incase of an supportcase
As much as I like the Nook Simple Touch's general design, I have to say gross light diffuse!!! One day of use, extremely extremely extremely extremely extremely extremely extremely extremely careful on the screen. Now I have a white spot (when Glowlight is on) and black spot (noticeable on white background). Come on B&N! I really liked Nook (still do), but going with new Nook Glowlight (2013) is not an option for me at all. Up to now, no eReader can come close to the lovely Kindle Keyboard. It's like Windows XP of Microsoft products! :laugh:
P.S. I guess the black spot occurred because of rooting, if not just because of bad design of NSTwG.
The black spot was definitely unrelated to rooting. The fragility of the light diffuser film is a very well known issue since day one. When the glowlight first came out bloggers posted pictures of their damaged bright spots. Though of course B&N never admits anyvsuch thing on their web site, so people just keep unwittingly damaging them. Get a replacement and use a case that protects the screen at least when not reading. I use a Speck case that has a formed shell that snaps onto the back and a hard book cover front. The whole thing is covered in fake leather. The inside of the screen cover is velvet-ish. I damaged mine too when I first got it. I was extremely careful too. Since then I use the case religiously and I know not to let anything touch that screen at all not even casually. Just my fingers. Since then no problems. I agree it is a bad design to be so delicate and bad policy and bad customer treatment not to warn you about it.
Sent from my SPH-L900 using XDA Premium 4 mobile app
KEYofR said:
The black spot was definitely unrelated to rooting. The fragility of the light diffuser film is a very well known issue since day one. When the glowlight first came out bloggers posted pictures of their damaged bright spots. Though of course B&N never admits anyvsuch thing on their web site, so people just keep unwittingly damaging them. Get a replacement and use a case that protects the screen at least when not reading. I use a Speck case that has a formed shell that snaps onto the back and a hard book cover front. The whole thing is covered in fake leather. The inside of the screen cover is velvet-ish. I damaged mine too when I first got it. I was extremely careful too. Since then I use the case religiously and I know not to let anything touch that screen at all not even casually. Just my fingers. Since then no problems. I agree it is a bad design to be so delicate and bad policy and bad customer treatment not to warn you about it.
Sent from my SPH-L900 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks! yes I was aware of these issues right off the bat, but bought one as my 2nd eReader. Believe it or not, after this happening, I'm just more in love of my K3. It's just such a sturdy beast! Best of all readers, for me it even defeats Paperwhite or what not. It gets beaten around in my backbag etc. and I've had it for several years now. No wear. Handsome as first day.
My plan was to make this my main eReader, but now I can't fully trust it, so it'd still be my night time reader. Now my plan: get a case, be even more careful... and cherish K3.
Edit: Well, I have to say that the black spot is extremely small, like 1 pixel. You have to really look close to notice it. The white spot is even smaller and just noticeable in Glowlight and from one direction! From 3 other directions, it's not noticeable at all. With this, I realized: 1. The device had been like this since I got it in mail. 2. Rooting has nothing to do with these issues.
I still love my NSTwG though.

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