Database Users

Story time...

Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt

27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
Do you have a significant other that could use your phone on their plan for a few days to rule out your account specifically?
Your issues sound strange, and not related to the phone. It's hard for me to believe (like you also) that its the phone since you've had four of them now with the same issue. Also, you've tried different roms, so that also makes it more difficult to be a phone issue. Are you just running a bone stock one? Or are you installing particular apps? you might see if you can't replicate it with no additional software for a few days.

@kmart
My Father and I are on the the same plan, (i.e. both on unl.) so that rules out service. The last phone, (no. 4) I left bone stock. No extra apps (except for Handcent SMS [ on a side note, I have run both ChompSMS and Handcent, so I do not think it is either]) and it still had the same exact issues.

27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
Sounds like a problem with you account's provisioning or something. Mostly, it just sounds like a huge pain in the ass.

27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
I had this exact same issue with my phone, it is definitely an account issue, get your msl number from them, mine was fixed after I did a ##786# menu then reset
they disabled texts and reenabled them on my account before they did this, and then they worked ever since

Have you changed your mode of operation setting? I haven't ever changed this but had a co-worker who changed it on his hero and it stopped getting text messages and voicemails until he made a phone call, once he changed it back it started working fine. Mode of operation needs to be set to Hybrid. You can find it under Settings->Wireless Controls->Mobile Network Settings. Hope this helps

Hey guys,
Thanks for the help, so no dice. I have left my Mode of Ops. in Hybrid (although, if you leave it on Ev-do is is kosher) and doing a reset does not work...It is a huge pain in the arse....

Well sh*t. I thought the last phone was the key, but here we go again. I got my MSL and did a reset, no dice, got Another phone....phone No. 6...Sprint has no idea what the hell is going on. Personally, I think something in the phone is crashing software. I have no idea what could be, but wtf.

I've had similar issues before. It's definitely an account issue - not on your billing account, but your specific phone number in the carrier's system.
What I did was fight for months with Sprint, kept talking to retarded tech support reps who know absolutely nothing, fighting with their managers, fighting with their 2nd and 3rd level tiers, and been told 1000 times my issue was fixed, just to have it reoccur in a month.
Honestly, unless you feel like fighting like that, I suggest you call your carrier and ask for a new number. When they create a new number for you, your account is practically changed, and everything will work like new. You just have to suffer with a new number, which is only annoying for a month or so until everyone updates to your new number.
Good luck man, I hate when that kinda crap happens. Not so much because of the issue, but mainly because no carrier has any sort of good tech support and would rather hang up on you than try and troubleshoot anything. They're completely stupid.

Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...

27s said:
Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...
Click to expand...
Click to collapse
Yeah dude. I was pissed too. Good luck man, I know how you feel. Sprint is great, but when they f**k up they really f**k up and it's a pain in the ass to get things fixed.

27s, this isn't a retention issue, this is a Tier 3 tech support issue. They need to go into your account and completely deconstruct it, and put it back together again. Basically, it's a glitch in the system causing your provisioning to bork itself. I've seen it before, and yes, it's a pain in the ass to fix, but if you get a caring/dedicated tech, it's not even close to impossible.
Frankly, call into sprint, get on the line for tech support. As soon as you connect, ask for ADVANCED tech support. Don't give up until you're on the line with them. They'll be your saviors in this issue, mark my words.
Edit: For the record, I'm a former Sprint tech. I've had to do this before for customers, so I've had experience in the issue.

Hey thanks for the advice....I will do this first thing tomorrow....I don't suppose retention will give me anything will they....The sprint store in omaha is like 100 blocks from my house....gas$$$...haha

Weird incoming call/voicemail error

We have 8 lines on our business account from Sprint. Here is what is happening:
When Line 1 calls Line 2, the call goes through, the phone rings, and everything works like normal. When we switch it around and Line 2 calls Line 1, the phone on Line 1 never rings. Line 2 gets Line 1's voicemail. This has been going on since March. It never changes. Line 1 will never ring when Line 2 is calling it. All other phones can call Line 1 and it rings perfectly and acts like normal.
Line 1 and Line 2 are both HTC EVO's with Cyanogenmod 7 on them. They were working perfectly for two months, and then it changed. When the problem first started happening, sometimes instead of getting voicemail when calling Line 1, I would sometimes get a message that said: "This is channel 47 4".
Around the same time when this started happening, it also started with another phone on our plan. Line 3 on our plan cannot receive phone calls from one certain Verizon cell phone number. The Verizon phone is a Samsung Fascinate that is rooted. Line 3 on our plan is a Sprint HTC Hero running Cyanogenmod 7. The same thing happened here. At first the Verizon Phone calling in would here a message that said "This is channel 47 4", but now all they get is voicemail immediately.
All of the phones use Google Voice voicemail, but I tried disabling it and then they just got the Sprint voicemail immediately.
I called sprint about it but they said they need to troubleshoot it in a repair store. We do not have corporate stores in our area, and I don't trust the repair stores that are here. Last time my old Touch Pro was in to them, it came back severely damaged. Also, I don't want to risk losing the root on my phones and having them upgraded to Gingerbread which hasn't been rooted yet.
Has anyone ever heard of an issue like this, or does anyone have any idea what I should do?
Thank YOU!

I did check and make sure that in the contacts the phone was not set to forward the call to voicemail immediately.

I am on AT&T with an HTC Tilt/Kaiser and have the same issue with my step-father who has an EVO. And yet my Mother, who is on the second line on that account with another EVO, can receive them from me. Not just you. Except none of the phones have mods and we don't get the "47 4" thing.

If anyone ever has this problem, the solution for me was to completely wipe the phone, install a cm7 again, and NOT restore any backed up applications.
Sent from my PG86100 using Tapatalk

UPDATED INFORMATION:
I misposted. My problem has not been fixed. All that was solved was that I can now log into my ATT voicemail myself from my own phone - prior to that, by pressing "1" to access my voicemail, I got the message: "This is channel 47-4"
Now though my voicemail seems OK on my end, people calling in still receive the message "This is channel 47-4"
I am in Los Angeles but I have found a newspaper article about a whole community in Norfolk, VA whose phones are supplied by a Time Warner subcontractor, Intrado Communications in Longmont, Colo and the panic it has caused that they were unable to reach Emergency Services on their phones.
(I have not posted enough to post a link. I cannot seem to post even the unlinked URL but here is the article title and newspaper - it was printed in several local newspapers, it's easy to find.)
Phone Service Trouble Remains
Watertown Daily Times
A quote from the article:
"Most of the time, the phone rings busy," Mrs. Michaud said. "Sometimes, it says this is channel 47-4."
Still nowhere can I find anyone who knows what is going on. And back in January, apparently even Time Warner had no idea, they fixed the cable but not the phones.
A NEW TEST: I have just deactivated Google Voice again and tested - my ATT voicemail IS reachable. My problem is gone. Unless I want to forward to Google Voice. I have searched Google and Google Voice Help up and down and have not found a reference to "channel 47-4"
But at this point - in my situation anyway - Google Voice is the culprit. Or possibly the target.
ORIGINAL POST:
I just finished spending 2 hours with ATT in 2 different tech support attempts for this same 47-4 message problem - only mine was slightly different. I fixed the problem but I can't let it go. I am curious how the same recording could be reached across different carriers, ATT and Sprint.
Blow by Blow to maybe help someone figure it out:
I have an unmodded Galaxy S2 SGH-i777
I have been using Google Voice for this and my previous 2 phones all with the same ATT Wireless account.
Today, when people called my number they got the same weird message as everyone - weird for the message and loud background noise.
"This is channel 47-4"
I called my phone from a landline and got the message.
Clicking the hook switch makes the message repeat without hanging up.
(I tried it 4 times)
Google Voice should have intercepted an unanswered call, right?
The first tech support advice:
Reboot the phone, they would send a voicemail reset signal and then I should reset my password.
(I took it upon myself to deactivate the Google Voice account first.)
When I pressed the "1" key to access ATT Voicemail and set the password, I got "Unable to perform this action contact customer service."
I then tried to access my voicemail account online and got ERROR E1018
I called tech support again and they weren't interested in the error code.
They called me back on my landline and asked me to reset my password using "1"
I held the phone up for her to hear. This time when I pressed "1" I immediately got the recording "THIS IS CHANNEL 47-4"
What I found fun is that the message freaked out the tech support. She had never heard anything like it, she said.
Here is the new oddity:
When she came back on the line she was more freaked out! There was no record of any voicemail on my line. Voicemail isn't an "option," she said, it comes with every account. She knew of no type of account without voicemail. Having no voicemail account on my number was impossible, she said.
Regardless, I popped out the battery and restarted while she sent a "reset" signal and everything is now back to normal. I enabled Google Voice and all is as it was before today.
I've searched online and there is a lot of recent 47-4 issues and a lot of good solutions only no one seems to know what the message is or how it got there. I have the added piece of information that somehow my ATT record of any voicemail account was wiped out in the system.
The same message across carriers means what? That it's in the shared data lines? Shared towers?
If someone knows what this message is and who it originates from, I'd like to know. If I find out, I'll come back here and leave an update.

Issue during high traffic

So today I had a weird issue with my phone. I was not able to make calls or receive calls. When I was dialing a number I was getting the "Dialing" screen and nothing. The call would hang up automatically. I thought this was a Google Voice integration issue with Sprint so I disabled it. Still same issue, so I enabled adb and started checking the logcat. Nothing particularly suspicious in the log either. The whole issue started happening RIGHT AFTER a major shootout across the street between cops and some armed bank robbers. I was not able to place calls for more than 4 hours (1 out of 20 calls would work...)...and now finally all my calls are going through. I called Sprint and the CSR had no idea, he updated my Profile remotely (noticed my phone went to Profile update by itself). Anyways, I believe this is Sprint towers near my area getting JAMMED with calls about the whole shootout. 3G data was still working though. This is INSANE because what would have happened if I needed to call 911? i was not able to even send regular SMS...

It happens. Same reason phones are tied up after a major disaster. Networks are typically built to a capacity which accounts for the heaviest usage under normal conditions. Paying for excess capacity only needed a small fraction of a percentage of the time isn't cost effective. Of course, that's rarely consolation when you can't place a call in an emergency, but the economics make sense.

[Q] Text messages get garbled with old messages?

Every couple of days, I get a text message from my girlfriend (she uses an iPhone 4 on Verizon) where the first half of the message is one thing and halfway through it appends a completely different, older text message. For example, this one came in 4 days ago:
"I wanna do something cool during the day tomorrow, like Enchanted Rock or something, so bring proper outdoor workout attire or shorts if we just go to Lought of losing it gets me so scared haha. <3 It"
In this case, the first message should have read "I wanna do something cool during the day tomorrow, like Enchanted Rock or something, so bring proper outdoor workout attire or shorts if we just go to Lockhart or something" but it appended an old message halfway through where she was telling me about the thought of losing her ring that I bought her, scares her.
I looked at that particular message detail and it says it was sent at 7:00PM and received at 6:59PM on Feb. 22, which makes no sense. The second message that it appended was from many many days before (I scrolled through back as far as I could to Jan 30 and never found that conversation we were having about her losing her ring, so it must have occurred before then).
I am using my Nexus 4 with a monthly T-Mobile sim on the $30 plan (unlimited text, unlimited data (5GB), 100 minutes talk). I get terrible reception in my apartment which is where I am at most of the time when she sends me messages, so I thought maybe that had something to do with it. I have not noticed this issue with anyone else yet, but honestly I don't really text much with anyone else, and those messages that I do send/receive are never very long compared to what she sends me. I am curious if anyone else has seen this problem and if it is a service-related issue or a phone issue.

dansch07 said:
Every couple of days, I get a text message from my girlfriend (she uses an iPhone 4 on Verizon) where the first half of the message is one thing and halfway through it appends a completely different, older text message. For example, this one came in 4 days ago:
"I wanna do something cool during the day tomorrow, like Enchanted Rock or something, so bring proper outdoor workout attire or shorts if we just go to Lought of losing it gets me so scared haha. <3 It"
In this case, the first message should have read "I wanna do something cool during the day tomorrow, like Enchanted Rock or something, so bring proper outdoor workout attire or shorts if we just go to Lockhart or something" but it appended an old message halfway through where she was telling me about the thought of losing her ring that I bought her, scares her.
I looked at that particular message detail and it says it was sent at 7:00PM and received at 6:59PM on Feb. 22, which makes no sense. The second message that it appended was from many many days before (I scrolled through back as far as I could to Jan 30 and never found that conversation we were having about her losing her ring, so it must have occurred before then).
I am using my Nexus 4 with a monthly T-Mobile sim on the $30 plan (unlimited text, unlimited data (5GB), 100 minutes talk). I get terrible reception in my apartment which is where I am at most of the time when she sends me messages, so I thought maybe that had something to do with it. I have not noticed this issue with anyone else yet, but honestly I don't really text much with anyone else, and those messages that I do send/receive are never very long compared to what she sends me. I am curious if anyone else has seen this problem and if it is a service-related issue or a phone issue.
Click to expand...
Click to collapse
I have the exact same problem... I'll do you one better and say that I randomly don't get text messages either. Same exact situation as you. She's in Verizon with an iphone and I have the $30 prepaid with t-mobile. I have tried everything under the sun and cannot fix the problem... Its really starting to tarnish my view on the phone and the $30 plan... If you've found any solutions please let me know.

dansch07 said:
Every couple of days, I get a text message from my girlfriend (she uses an iPhone 4 on Verizon) where the first half of the message is one thing and halfway through it appends a completely different, older text message. For example, this one came in 4 days ago:
"I wanna do something cool during the day tomorrow, like Enchanted Rock or something, so bring proper outdoor workout attire or shorts if we just go to Lought of losing it gets me so scared haha. <3 It"
In this case, the first message should have read "I wanna do something cool during the day tomorrow, like Enchanted Rock or something, so bring proper outdoor workout attire or shorts if we just go to Lockhart or something" but it appended an old message halfway through where she was telling me about the thought of losing her ring that I bought her, scares her.
I looked at that particular message detail and it says it was sent at 7:00PM and received at 6:59PM on Feb. 22, which makes no sense. The second message that it appended was from many many days before (I scrolled through back as far as I could to Jan 30 and never found that conversation we were having about her losing her ring, so it must have occurred before then).
I am using my Nexus 4 with a monthly T-Mobile sim on the $30 plan (unlimited text, unlimited data (5GB), 100 minutes talk). I get terrible reception in my apartment which is where I am at most of the time when she sends me messages, so I thought maybe that had something to do with it. I have not noticed this issue with anyone else yet, but honestly I don't really text much with anyone else, and those messages that I do send/receive are never very long compared to what she sends me. I am curious if anyone else has seen this problem and if it is a service-related issue or a phone issue.
Click to expand...
Click to collapse
no44specialk said:
I have the exact same problem... I'll do you one better and say that I randomly don't get text messages either. Same exact situation as you. She's in Verizon with an iphone and I have the $30 prepaid with t-mobile. I have tried everything under the sun and cannot fix the problem... Its really starting to tarnish my view on the phone and the $30 plan... If you've found any solutions please let me know.
Click to expand...
Click to collapse
If you're having this issue with only one sender, the issue is far more likely to be the sender's phone, carrier, or the third party the carrier uses for intercarrier SMS than your own phone. Having the sender contact their customer support is generally the best option.
Only if you're having the issue with multiple (or all) senders on multiple carriers including your own is it likely that your phone or carrier is at fault.

recover text message from iPhone
I'll take you through all the possibilities of recovering the text messages from iPhone.
=> Check for iCloud backup if you have any so that you can restore the SMS saved on iCloud.
=> Check for iTunes backup. Download and install the free software "iPhone Backup Extractor" and launch the app. It will automatically search for any backups on your computer.
=> Check for your lost text message in Windows/Users/Contacts folder. There are times when iTunes saves the text messages in this folder.
Hope one of these methods will help you.
More for you:
http://www.iphone-android-recovery.com/

If you need your MSL excuses when talking to Sprint

I have an employee account, so I have to deal with chat/ care always when swapping devices.
For the first time I had a rep stall a few times in chat about the MSL
Finally coming back to asking " why do you need the MSL"?
Its apparent that this has been discouraged from Sprint, They will give it to you, but they will ask for a legit reason.
If you want one that actually IS Legitimate... Just simply state you want to change your Slot Cycle Index because you don't have great reception, and you are aware it will drain the battery. Or you are tired of having your phone go to voicemail after 3 rings ( it increases the radio's beacon on your phone's timer so it searches for a call/ data at a faster rate)
This is something ive done with every phone for the last decade.
The last two devices Ive had have not been rooted..because of these bootloader lockdowns.. But for tethering i just use "Easy Tether Pro" and it works like a charm and you don't need to change any MSL settings.

chaosrecords said:
I have an employee account, so I have to deal with chat/ care always when swapping devices.
For the first time I had a rep stall a few times in chat about the MSL
Finally coming back to asking " why do you need the MSL"?
Its apparent that this has been discouraged from Sprint, They will give it to you, but they will ask for a legit reason.
If you want one that actually IS Legitimate... Just simply state you want to change your Slot Cycle Index because you don't have great reception, and you are aware it will drain the battery. Or you are tired of having your phone go to voicemail after 3 rings ( it increases the radio's beacon on your phone's timer so it searches for a call/ data at a faster rate)
This is something ive done with every phone for the last decade.
The last two devices Ive had have not been rooted..because of these bootloader lockdowns.. But for tethering i just use "Easy Tether Pro" and it works like a charm and you don't need to change any MSL settings.
Click to expand...
Click to collapse
Thanks for the Post .
Have you been able to Change the slot cycle index it on your G6? That option is locked on mine.
This and the ACCOLC setting where my favorite setting to change as soon as i got a new phone back in the day.