Is freezing issues with Verizon or other carriers too? - Verizon Samsung Galaxy S7 Edge Questions & Answers

My Verizon S7 Edge freezes from time to time and I have to push the on/off or home button to get it to work again.
Kind of irritating and the Verizon store said there will be a software update soon that will take care of it.
Is this a hardware or software issue or carrier issue?
I'm regretting giving up my trouble free Note 4 already.
Whoops! Maybe this needs to be in the "Verizon Samsung Galaxy S7 Edge Questions & Answers" area?

They lied to you. Get the phone replaced. It's amazing they still have stores out there that use these practices.

*Madmoose* said:
They lied to you. Get the phone replaced. It's amazing they still have stores out there that use these practices.
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Yep, three different Verizon stores all told me the same thing. Must be trained to do that.

Related

SIM unlock: iPhone vs. SG4 - and the winner is...

...iPhone by the 1000 miles.
Well, before the fan boys start throwing feces at me, here is the story.
I know that it is different hardware and OS and all that, but the problem is not in this.
The problem is the way Apple and Samsung approach the demands from the carriers to lock down their devices and how is the unlocking process handled.
So to SIM unlock the iPhone you call Sprint Customer Service (SCC) and after usual crap about 90 days they say, ok we submitted the request to unlock to Apple you should receive an e-mail shortly. In about 30 minutes the e-mail comes where it instructs you to backup-factory-reset-restore your iPhone. You do that, and that's it. It is unlocked for _ALL_ GSM carriers, foreign and domestic alike.
It is that simple.
Now to SIM unlock the SG4 you call SCC and after usual crap about 90 days you are told that your phone is unlocked, and it will magically work when you abroad but there is absolutely no way for you to see if it works with a foreign SIM while you are in the US. Moreover there is absolutely no way you can use it with any of the US GSM carriers. Most likely when you finally get abroad it will still not work.
Pain and disappointment.
So what happened here?
The answer is simple, Apple gives a middle finger to all carriers who ask it to give them control over the device. Have you seen any bloatware from Sprint, Verizon, ATT or TMO on the iPhone? No!
The Samsung, on the other hand, bands over backwards for carriers and it turns everything in to the theater of the absurd.
One would think: "...well if Sprint made Samsung to lock down the device in a certain way they must be able to ask Samsung to do the SIM unlock"; nop, no such luck, the SCC will tell you that Samsung has nothing to do with this and at Samsung they will tell you to go to your carrier.
Ok, fine, then apparently if this is the OS modification made by Sprint, one would try to reason: "...the SCC must have some internal tool to unlock the device and check that it is unlocked"; well this is also not the case.
What Sprint is obviously happy about is that they bravely disallowed you to use local GSM carriers.
So it is an interesting situation, actually Samsung and Sprint are equally to be blamed for our pain with SIM unlock and non will take a blame.
I'm pretty sure the ATT and TMO customers just laughing at us right about now the SG4 on their networks can be unlocked with a simple app from the market or even with some service menu.
There was a guy from SCC here, or so he claimed, it would be nice if he could comment on this, and given something more of an answer than just: "...well those are different devices and different OS". Who's really doing the unlocking? Is it Sprint is it Samsung? Why are there no tools to check this on the phone? Why the phone says "Invalid SIM" when it was "unlocked" while it should just refuse to connect to ATT and TMO while here in the US?
Well, I'm pretty sure those are the questions that we never get answers to...
Yea, I agree that it sucks the way things are right now and I wish it wasn't so. Hopefully, Samsung will continuebto be so successful that in the next round (S5), they too can give the middle finger to the carriers and end the unlocking lunacy.
Please explain to me how you got your iphone unlocked for domestic use. I got my old one unlocked by sprint did everything and still had to buy a rsim to use it in the states.
Sent from my SPH-L720 using xda premium
optimummind said:
Yea, I agree that it sucks the way things are right now and I wish it wasn't so. Hopefully, Samsung will continuebto be so successful that in the next round (S5), they too can give the middle finger to the carriers and end the unlocking lunacy.
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Yeah, I hope so too. For my Samsung Galaxy Discover (s730m) that I got because my Samsung Galaxy Q ( T589r ) has a cracked screen , I tried phoning Telus & Fido to get it unlocked..neither of them would do anything..if Samsung were to do this so that I could just ask Samsung, that'd be very great, and I'd be able to use my new phone. :/
I'll be nice so I won't call troll. TL;DR. If your intention was to run a phone on gsm, why would you buy a CDMA phone? As for bringing up the subject of why a iPhone is better in an android forum, what the hell are you doing here?! We don't care if you think iPhone is better! Go elsewhere and post to people that actually agree with your point of view. Sorry for being so blunt, I've had a few... Still, the few months I had an iPhone, before I had sprint buy it back because I hated the apple experience, I didn't go on apple forums and spout how android was so much better. I may have honestly shared my experience but I didn't do it in a way that rubbed smugness in other people's face. I'm sorry that I'm coming across like I'm flaming you but, in all reasonableness, this isn't the place to do it.
oscarthegrouch said:
I'll be nice so I won't call troll. TL;DR. If your intention was to run a phone on gsm, why would you buy a CDMA phone? As for bringing up the subject of why a iPhone is better in an android forum, what the hell are you doing here?! We don't care if you think iPhone is better! Go elsewhere and post to people that actually agree with your point of view. Sorry for being so blunt, I've had a few... Still, the few months I had an iPhone, before I had sprint buy it back because I hated the apple experience, I didn't go on apple forums and spout how android was so much better. I may have honestly shared my experience but I didn't do it in a way that rubbed smugness in other people's face. I'm sorry that I'm coming across like I'm flaming you but, in all reasonableness, this isn't the place to do it.
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Prob because he has nothing better to do other than play angry birds on that lil 4 inch screen, isn't that all its capable of?
Sent from my SPH-L720 using xda premium
The title was intentionally provocative, because I'm really pissed with the way things going with sg4 sprint sim unlocking process. I'm not an iPhone user though, I have and use sg4, but I need to be able to use it on my trips overseas, this is why I bought it in the first place, because it is a world phone, or at least it is advertised as such. This was my attempt to analyze why this whole sim unlocking for sg4 is a outright failure.
obender said:
The title was intentionally provocative, because I'm really pissed with the way things going with sg4 sprint sim unlocking process. I'm not an iPhone user though, I have and use sg4, but I need to be able to use it on my trips overseas, this is why I bought it in the first place, because it is a world phone, or at least it is advertised as such. This was my attempt to analyze why this whole sim unlocking for sg4 is a outright failure.
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Click to collapse
Two things then...
If you need it for overseas trips then what's all the hoopla about? Just get it unlocked by Sprint. Yes, at the beginning they had issues with the unlock because it is a brand new process they've never used before (and yes, unfortunately very unprepared for). But now supposedly it's fixed so chill.
It is not true that Sprint's iPhone unlocking process makes it usable on US GSM carriers.
Anyway, I am not sure why you claim that "the iPhone beats the S4 by a 1000 miles". Sprint gives you a method to unlock both phones for international use so that you don't have pay their exorbitant intl roaming rates. That seems fair to me and I don't see what obligation they (or even Samsung) have towards you as a Sprint subscriber beyond that. If you want a device that will work on one of Sprint's domestic competitors, go buy an unlock phone, or one from one of those carriers.
myphone12345 said:
It is not true that Sprint's iPhone unlocking process makes it usable on US GSM carriers.
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You obviously don't know the subject that well, it is true, I've unlocked my wife's iPhone and it works roams to ATT and TMO now with a _foreign_ SIM inserted, but you right, what I care is the outside US use and this is still an issue unfortunately.
obender said:
You obviously don't know the subject that well, it is true, I've unlocked my wife's iPhone and it works roams to ATT and TMO now with a _foreign_ SIM inserted, but you right, what I care is the outside US use and this is still an issue unfortunately.
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I'm in the same boat.
When I get back to the states I will be perma-roaming 24/7 in order to get the service termination letter.
ehaalandtluk said:
I'm in the same boat.
When I get back to the states I will be perma-roaming 24/7 in order to get the service termination letter.
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Are you saying that u unlocked with sprint and traveled overseas to only find your are screwed and can't use your sg4?
That's why I upgraded to be able to use when go to home country. Might look into htc.
Sent from my SPH-L720 using Tapatalk 2
galexandr said:
Are you saying that u unlocked with sprint and traveled overseas to only find your are screwed and can't use your sg4?
That's why I upgraded to be able to use when go to home country. Might look into htc.
Sent from my SPH-L720 using Tapatalk 2
Click to expand...
Click to collapse
Yes, precisely.
Nah, I don't want to buy another HTC phone after what they did with the EVO 3D. Samsung has a great phone, I just don't like sprint at all.

[Q] Verizon Galaxy Note 3 - BAD ESN with T-Mobile

I purchased a Verizon Galaxy Note 3 from a guy off Craiglist and checked the ESN, it was clean then and I proceeded to use with T-Mobile. Everything was working fine, HSPA and such. But now, after waking up, the phone has not signal, so I went online to check to see if anything happened to the ESN, and noticed it now has changed from Good to Bad. I've tried to contact the guy but no response.
I tried to remove the sim and inserted it in a different phone and everything was fine.
Is there anyway I can still use the Verizon Galaxy Note 3 with T-Mobile even though the ESN is bad?
I've tried to change the APN settings (epc.tmobile.com) and even (fast.t-mobile.com) on the device but nothing is working for me. It keeps showing No Service - Selected Network (T-Mobile) not available.
The device model is SM-N900V, Android 4.3.
Please help !
Waw I did not think that happened . he called the phone lost stolen after he sold it . sorry this happened to you . did you call up Verizon to explain the situation ?, they are the ones that issued the lock on the ESN They might be able to help . please keep is posted
ttav9216 said:
I purchased a Verizon Galaxy Note 3 from a guy off Craiglist and checked the ESN, it was clean then and I proceeded to use with T-Mobile. Everything was working fine, HSPA and such. But now, after waking up, the phone has not signal, so I went online to check to see if anything happened to the ESN, and noticed it now has changed from Good to Bad. I've tried to contact the guy but no response.
I tried to remove the sim and inserted it in a different phone and everything was fine.
Is there anyway I can still use the Verizon Galaxy Note 3 with T-Mobile even though the ESN is bad?
I've tried to change the APN settings (epc.tmobile.com) and even (fast.t-mobile.com) on the device but nothing is working for me. It keeps showing No Service - Selected Network (T-Mobile) not available.
The device model is SM-N900V, Android 4.3.
Please help !
Click to expand...
Click to collapse
You may also want to try to set your network settings to global rather than to lte. For some reason, if you have it set to global it uses a different radio and will work just fine on tmobile.
jmichaels1982 said:
Waw I did not think that happened . he called the phone lost stolen after he sold it . sorry this happened to you . did you call up Verizon to explain the situation ?, they are the ones that issued the lock on the ESN They might be able to help . please keep is posted
Click to expand...
Click to collapse
I have called both T-Mobile and Verizon.
I called Verizon first to explain the situation and the representative transferred me to Tech Support, and then the Tech Support asked me for the ESN, which I gave him. He then told that indeed the ESN is bad, but he could not find the reason why. He recommended me to call T-Mobile.
I then called T-Mobile and told them about the situation. It's funny because for reasons T-Mobile found out that the reason ESN is bad is because, exactly what you said, the phone has been reported lost/stolen. The phone is now blocked from accessing any US carriers. The representative from T-Mobile told me that Verizon was the one who put the lock on it, so I would need to call Verizon to get the problem fixed.
I called Verizon again, and this time, I spoke with a really friendly representative, she listened to the whole situation, and tried to fix the problem for me. She even tried to look up the phone numbers that I used to contact the guy with. But unfortunately, none would work. I feel really bad because she tried all she could. The conversation went on for almost an hour.
Long story short, the phone is now locked from being able to use with any US carriers. I'm stuck with a very expensive brick. Both T-Mobile and Verizon could not do anything about my situation. Pretty frustrated now.
Learned my lesson, I will never buy any phones from anyone on Craiglist ever again !
Certain people will buy it for parts . dont give up on selling it . try swappa next time . they have PayPal protection . although anyone can do what just happened to you . to protect yourself against this in the future : put the phone under your account either by calling or in a verizon store . I believe that once the ESN is registered under your name they can't report it lost or stolen . popping the Sim in , I think , without calling just puts the phone on your account but doesent register the ESN . these are all.just speculations . I could be way off. There is a verizon rep on these forums . he is very friendly ... Look up his forum and ask away !
It's unfortunate. I had a friend who ran into the same thing about two months ago with a note 2 on verizon. Not to mention I had been scammed on an ATT phone. Unfortunately att phones they dont block the phone for a couple hours, so when I was purchasing the phone I was able to make a test call then I got blocked in the morning. This was few months after tmobile, att and verizon instituted that co-network nationwide ban.
I'm not sure if it would help, but next time it might be a good idea to do a transaction instore. Possibly having one of the employees transfer over the phone and issuing a new sim card, might deter the would be thief from doing an insurance claim. Since you would be able to prove that you did everything in store, hopefully with the aid/witness of the verizon rep that helped you.
You can use blacklsted note 3 on att and t-mobile. However, u need to add apn into the phone yourself in order to get data. I don't need you need to root it or not to change it. Go switch to GSM I think there people who able to get lte on T-mobile in band 4 , but i don't know how. I had a blacklisted note 3 currently running on ATT. Only get H+ .
http://forum.xda-developers.com/showthread.php?t=2582747
I wonder what could be the motivation of a seller to report a phone stolen after selling it? Fraudulent insurance claim afterwards? Or maybe it was a stolen phone but the owner was out of town and was unaware of the theft? (Strange scenario.) Or maybe Verizon blacklists phones for non-payment on an account?
Sorry this happened to you, but I am sort of curious if you got a "too good to be true" deal off of CL... do you mind me asking how much you paid for a $700 phone?
Performing the sale right in a carrier's retail store with an immediate account transfer does seem to be a really good idea - if the seller gets cold feet about that, you'll know that things are not on the up and up.
A sure fix is replacing the motherboard with one from a shattered unit.
Check the IMEI number before purchasing.
Sent from my SM-N900V using Tapatalk
raginmonkey said:
You may also want to try to set your network settings to global rather than to lte. For some reason, if you have it set to global it uses a different radio and will work just fine on tmobile.
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Did OP try this?
That's very unfortunate. I've dealt many times over craigslist I'm fortunate that the phones I've bought were from good people.
I hope you get something out of it.
I trade phones alot, and thats why I swap sims wherever I meet someone.
brex91 said:
I trade phones alot, and thats why I swap sims wherever I meet someone.
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Can you elaborate?
xdadevnube said:
Can you elaborate?
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i mostly trade even up, went from a note 2 to a s4 to a note 3 and only spent money on gas to meet the person with the phone.
So when we both arrive I look at the phone for physical damage, then power both down, swap sims and power back up. If I get a signal it's activated. (on verizon at least)
(I think theres a limit to how many times you can do this in a certain period of time, but for me it's only every 6 months or so, so no problems)
And of course in my situation I'm doing trades locally off craigslist.
brex91 said:
i mostly trade even up, went from a note 2 to a s4 to a note 3 and only spent money on gas to meet the person with the phone.
So when we both arrive I look at the phone for physical damage, then power both down, swap sims and power back up. If I get a signal it's activated. (on verizon at least)
(I think theres a limit to how many times you can do this in a certain period of time, but for me it's only every 6 months or so, so no problems)
And of course in my situation I'm doing trades locally off craigslist.
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I suppose after a trade you can call in your old phone lost/stolen if the other guy does it to your "new" phone. If you just buy a phone, then I can see what happened to the OP being much more likely.
Sent from my HTC6500LVW using Tapatalk 2
xdadevnube said:
I suppose after a trade you can call in your old phone lost/stolen if the other guy does it to your "new" phone. If you just buy a phone, then I can see what happened to the OP being much more likely.
Sent from my HTC6500LVW using Tapatalk 2
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Click to collapse
possibly, but like i said, that's why I swap sims. After that the phone is activated on my account, they can't report it stolen. I make sure I have a signal before the trade is done.
brex91 said:
possibly, but like i said, that's why I swap sims. After that the phone is activated on my account, they can't report it stolen. I make sure I have a signal before the trade is done.
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Click to collapse
Now I'm confused. So in the case of the OP, he should have activated it with Verizon first (Verizon phone)?
He said it was working with T-Mobile, then it stopped working.
Sent from my HTC6500LVW using Tapatalk 2
Never heard of a Verizon phone being blocked from the other carriers. I bought a bad esn Verizon note 3 for my girlfriend off eBay and she still using it on AT&T. Please update on the situation if you're able to use with AT&T
Sent from my SM-N900V using xda app-developers app
so OP, did anything work out for you?
This just happend to me too..
I lost my AT&T S4, and since i had over a year left on the contract i sought craigslist for a new phone.
I purchased a used Verizon s4 for $380 from a person claiming to be the original owner, he said he upgraded and was selling the current phone.
I put my AT&T sim in the phone and it was all good.. i had signal and tested it by making a call to the sellers phone.. I did other physical check to make sure no water damage etc.
I purchased the phone and switch the SIM back to my temp dumb phone. when i reach home i was googling APN settings for AT&T when i came accross a link that mentioned bad ESN, so just for the heck of it, i plugged in the ESN of the new phone and turns out it was reported Stolen!!
i am little scared to put in my SIM back into the phone... is it OK to put the SIM back? will it work? is there any other issues i may face?
Ofcourse i tried contacting the seller,, but as exected, he has not responded yet.
I checked ESN on checkesnfree.com, as well as the verizon site and they all report it as stolen.
I checked same ESN on tmobile site and used the ESN # as IMEI, and even tmobile site said it was stolen.
I did the same thing on Swappa.com and they were not able to determine ESN status..
on AT&T, if i go in as a new buyer, add SIM card to my cart, it asks me to enter device IMEI and it accepts it.. the AT&T rep told me that this was a good way to check if IMEI is clean or not.. so i am assuming IMEI is clean on AT&T, but for how long??
Sorry i know i am asking Too many questions.. but this has been so sudden and unexpected.. kind of feeling like a fish out of water!
If a phone is reported stolen, it will not work on T-Mobile or AT&T. If it is bad esn/imei for non payment, then it will only be blocked on Verizon.

For those wondering if the N6 will work on Verizon....

I just spoke with an awesome and knowledgeable rep from Google over the phone. He told me without a doubt that the N6 OUT OF THE BOX will work on Verizon. There will NOT be a special model made for Verizon and that there is TWO Models, A US & International Model THAT'S IT. He said anyone who buys from the Play Store can simply pop in their SIM and the phone will do the rest. He also stated if you need more confirmation, Just visit http://www.google.com/nexus/6/ and scroll the the bottom right and there you will see Verizon Wireless.
Some of us already knew this including myself, But i realize some of you are nervous about spending all your money just for the phone not to work. You are good to go!
J.Guido85 said:
I just spoke with an awesome and knowledgeable rep from Google over the phone. He told me without a doubt that the N6 OUT OF THE BOX will work on Verizon. There will NOT be a special model made for Verizon and that there is TWO Models, A US & International Model THAT'S IT. He said anyone who buys from the Play Store can simply pop in their SIM and the phone will do the rest. He also stated if you need more confirmation, Just visit http://www.google.com/nexus/6/ and scroll the the bottom right and there you will see Verizon Wireless.
Some of us already knew this including myself, But i realize some of you are nervous about spending all your money just for the phone not to work. You are good to go!
Click to expand...
Click to collapse
Im one of the many americans who live nearly paycheck to paycheck and cant afford to pay 649 for a phone off contract, sure id love to just not feasible in my current situation. 199 on contract is perfect for me because i can sell my galaxy s4 for around that and not have to pay any "out of pocket" i know in the end im paying more but this is just easier for me, than dropping 649 all at once. With that being said im gonna start saving for it and if verzion decides to delay that long i will purchase from google.
seems like tmobile is the only carrier i can see offering this on the home screen of their site.
http://www.droid-life.com/2014/10/31/nexus-6-working-on-verizon-out-of-the-box/
or there is this...
This does not answer the question that MOST people need answered....... We don't care if the play store version will work on Verizon......most people aren't buying the play store version outright.... We need to know if the Verizon version will be locked down..... Just because it's the same hardware doesn't mean that Verizon doesn't get Motorola to flash their own version of firmware that locks out the ability to unlock the bootloader!
anthonyg45157 said:
Im one of the many americans who live nearly paycheck to paycheck and cant afford to pay 649 for a phone off contract, sure id love to just not feasible in my current situation. 199 on contract is perfect for me because i can sell my galaxy s4 for around that and not have to pay any "out of pocket" i know in the end im paying more but this is just easier for me, than dropping 649 all at once. With that being said im gonna start saving for it and if verzion decides to delay that long i will purchase from google.
Click to expand...
Click to collapse
You're actually saving money by buying a phone on contract if you are going to use it on Verizon. The only way you save money is paying full retail and then going with a cheaper pre-paid carrier.
Ive pestered verizon online and over the phone and can't get a straight answer if they will ever carry it. Im hoping we hear something offical. From a business standpoint I can see why they would delay it. But thats TERRIBLE for customers but verizon always gets the last word as seen in all previous situations. Im fine to wait until end of Novemeber but any longer I may switch carriers. Might even be some black Friday deals
I think the nexus 6 sold by verizon most likely is a locked phone, which is why verizon store is selling the phone later than other carrier for they need to patched the phone.
polke45 said:
I think the nexus 6 sold by verizon most likely is a locked phone, which is why verizon store is selling the phone later than other carrier for they need to patched the phone.
Click to expand...
Click to collapse
I doubt it. Verizon's other high end phones have been GSM unlocked for the most part.
Verizon actually would take the least issue with selling a GSM unlocked device.
All of their LTE devices are sold GSM unlocked.
Because of the compatibility, this appears to be the first device they'll ever truly allow in a "bring your own device" fashion without pre-approving the IMEI in their database. It's good to see, and it makes sense with the push to sign customers up on Edge and the lack of contracts now.
Take it for what it's worth and with a hefty dose of salt, but someone claims to have spoken with their friend who's a network engineer and it sounds dodgy:
http://www.reddit.com/r/nexus6/comments/2lhrm2/detailed_information_on_status_of_the_nexus_6_and/
Sounds like while it may work right out of the box with an existing nano sim, you may be screwed without an existing activated nano sim. Furthermore, it sounds like the delayed release on Verizon (check out the individual page now which only mentions T-Mobile, AT&T, Sprint and US Cellular) may be because Verizon is trying to change the terms of the agreement and try to get software specific to them and they may pull a Nexus One and drop it entirely.
I'm a bit concerned that even if I can get it to work from the day my GPS version arrives, they can at any time decide to block it and I'll have a phone I can't use on Verizon. If they pull that ****, I'll probably just leave for AT&T anyway, but the risk is still there.
Until Verizon officially announces something or is selling the device, those of us with a play store or motorola.com phone we've purchased are taking a risk it may not work or may work for a while and then stop working. And if Verizon decides not to "play ball" then what happens with radio updates? If there are radio bugs, we're screwed because they'd have to go through Verizon for that wouldn't they?
It would make sense if they didn't allow any unlockable bootloader phone on their network. But they are allowing Samsung to sell a dev edition Note 4.
Mayze23 said:
It would make sense if they didn't allow any unlockable bootloader phone on their network. But they are allowing Samsung to sell a dev edition Note 4.
Click to expand...
Click to collapse
Like anything Verizon does makes logical sense?
J.Guido85 said:
I just spoke with an awesome and knowledgeable rep from Google over the phone. He told me without a doubt that the N6 OUT OF THE BOX will work on Verizon. There will NOT be a special model made for Verizon and that there is TWO Models, A US & International Model THAT'S IT. He said anyone who buys from the Play Store can simply pop in their SIM and the phone will do the rest. He also stated if you need more confirmation, Just visit http://www.google.com/nexus/6/ and scroll the the bottom right and there you will see Verizon Wireless.
Some of us already knew this including myself, But i realize some of you are nervous about spending all your money just for the phone not to work. You are good to go!
Click to expand...
Click to collapse
Just spoke with a Moto Rep and he assured me I'll have no problem activating on VZW. Seems like good news... now... white or blue.
Coop9 said:
Just spoke with a Moto Rep and he assured me I'll have no problem activating on VZW. Seems like good news... now... white or blue.
Click to expand...
Click to collapse
Regarding the earlier point about whether Verizon will even carry the Nexus 6, I spent some time today at a local Verizon store looking at what my choices might be (like the Droid Turbo) if the Nexus 6 doesn't appear and asked specifically to the availability/timing of the Nexus 6 at Verizon. The manager wasn't aware of any date but did indicate they might not even carry it if the phone couldn't pass the Verizon testing and approval process. Not a answer that gives a great deal of hope but at least I didn't get the entire denial of any knowledge of status.
Sent from my Surface Pro 3 using Tapatalk
If vzw pulls a nexus one to htc incredible or black list imes why don't people organize and protest the fcc. Vzw is a carrier. We should have any device on their network as long as it's not harmful and they must prove harm case by case.
Sent from my Nexus 5 using XDA Free mobile app
You would think someone would be in some deep **** if a bunch of us buy it for Verizon and then can't use it, especially when it says Verizon right on the Google play page and numerous of Google and Motorola employees confirming it works. I know were all tense about this but I really believe were all worrying to much. I know Verizons history as much as anyone so can't blame u but I say were gonna be alright.
INCREMENTAL said:
You would think someone would be in some deep **** if a bunch of us buy it for Verizon and then can't use it, especially when it says Verizon right on the Google play page and numerous of Google and Motorola employees confirming it works. I know were all tense about this but I really believe were all worrying to much. I know Verizons history as much as anyone so can't blame u but I say were gonna be alright.
Click to expand...
Click to collapse
There's nothing on Google Play store saying it works on Verizon BTW... Not sure where you saw that... Unfortunately VZW can carry or not carry any phone they want.
bossei said:
There's nothing on Google Play store saying it works on Verizon BTW... Not sure where you saw that... Unfortunately VZW can carry or not carry any phone they want.
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Click to collapse
It is on the specs page as well as the device page (their logo) and was also mentioned on their blog or whatever. If it's all just to say it's /could/ work, then Google should honor returns well past the 14-day period because it sure as hell is misleading as hell.
jkc120 said:
It is on the specs page as well as the device page (their logo) and was also mentioned on their blog or whatever. If it's all just to say it's /could/ work, then Google should honor returns well past the 14-day period because it sure as hell is misleading as hell.
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Interesting; I don't see any of that here.

Unable to Activate Motorola Purchased Device on Sprint

Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.
decke003 said:
Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.
Click to expand...
Click to collapse
Yeah, we already know that sprint white listed the phones and only activates one from GPS and their, but seeing that motorola its a manufacturer and not a carrier they should let you activate it. Keep us informed, hopefully they let you.
I received my 64GB blue version this morning from Moto. Ran into the same thing, even took it to a Sprint Corporate store. They told me I have to call motorola, I'm on the phone with Moto now.
Wow, how awful!
According to my dealing with customer service, Google Play devices and those purchased directly through Sprint are the only ones that will be eligible for activation.
I really try to stick up for Sprint most of the time.... but this is just brain dead stupid.
are you guys serious?? wow that means Verizon is going to give hell to activate these nexus 6. im on verizon.. still trying to order a 64gb from Moto.
Ok, so I have someone at Moto that is going to be reaching out to Sprint, he'll call me when he gets any updates.
seezar said:
Ok, so I have someone at Moto that is going to be reaching out to Sprint, he'll call me when he gets any updates.
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Crap. This BS needs to stop. I'm wondering how on Earth it can even be legal.
I remember last year it took a while for sprint to add the GPS 32gb nexus 5 IMEIs to their system. This might be a similar issue
Skripka said:
Crap. This BS needs to stop. I'm wondering how on Earth it can even be legal.
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Because corporations run our country.
Luxferro said:
Because corporations run our country.
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If Motorola doesn't get Sprint to about face on this fast, I'm demanding that they cancel my order whether they claim to be able to or not.
Claiming their phone can be purchased through them and activated anywhere only for it not to be is false advertising.
Yeah it is very frustrating. But I did finally speak to someone at Moto that understood so I'm hopeful it'll get straightened out. Though it sucks that it really in Sprint's hands to get resolved and I hope they don't take very long.
edd247 said:
I remember last year it took a while for sprint to add the GPS 32gb nexus 5 IMEIs to their system. This might be a similar issue
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Yes. This is hopefully the same issue. If this was a big restriction then I'm not sure why they were willing to send all of us SIM cards for the device.
decke003 said:
Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.
Click to expand...
Click to collapse
Are you trying to activate the phone with new service on Sprint or are you just not getting your current SIM to work?
With the Nexus 7 LTE, this happened last year at Verizon if you tried to add a new line. They didn't have the IMEIs in their system. But if you just slapped in a Verizon SIM, it worked just fine.
decke003 said:
According to my dealing with customer service, Google Play devices and those purchased directly through Sprint are the only ones that will be eligible for activation.
I really try to stick up for Sprint most of the time.... but this is just brain dead stupid.
Click to expand...
Click to collapse
Have you tried contacting moto?
kellex said:
Are you trying to activate the phone with new service on Sprint or are you just not getting your current SIM to work?
With the Nexus 7 LTE, this happened last year at Verizon if you tried to add a new line. They didn't have the IMEIs in their system. But if you just slapped in a Verizon SIM, it worked just fine.
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It is an existing line, but a new SIM (Old phone took a Micro SIM). It is my understanding that Sprint's system does not work that way, but I could be wrong.
seezar said:
Have you tried contacting moto?
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Click to collapse
I have not, though I will do so shortly.
So it sounds like the same problem we saw last year at Verizon. Sprint doesn't have the IMEIs yet. I bet if you chopped down your micro to a nano SIM size, stuck it in, it would work.
there is a VZW customer that recieved his order from Moto today and it worked... so VZW customers are okay it seems.
Skripka said:
If Motorola doesn't get Sprint to about face on this fast, I'm demanding that they cancel my order whether they claim to be able to or not.
Claiming their phone can be purchased through them and activated anywhere only for it not to be is false advertising.
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Click to collapse
um, what? this is a crappy carrier issue, not a manufacturer issue. it's not false advertising, it's Sprint being a sh*tty company. if anything, you should look at cancelling your sprint service.
decke003 said:
It is an existing line, but a new SIM (Old phone took a Micro SIM). It is my understanding that Sprint's system does not work that way, but I could be wrong.
I have not, though I will do so shortly.
Click to expand...
Click to collapse
So it sounds like the same problem we saw last year at Verizon. Sprint doesn't have the IMEIs yet so they can't activate the phone with a new SIM. I bet if you chopped down your micro to a nano SIM size, stuck it in, it would work. Might be worth a try since you are going to lose that SIM anyway.

They started blocking imei samsung or sprint.

i just check my imei and its showing blacklisted thats after i gave samsung my imei for the return and waiting on shipping box. as of Tuesday. be careful guys think sprint or Samsung are blocking imei now
Mine isnt blacklisted on sprint
Sent from my SM-N930P using XDA-Developers mobile app
cisco150 said:
i just check my imei and its showing blacklisted thats after i gave samsung my imei for the return and waiting on shipping box. as of Tuesday. be careful guys think sprint or Samsung are blocking imei now
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Click to collapse
I said before, they will be black listed eventually. It's easy for them to start black listing them as they get them back. They are not going to want to accidentally have them activated again.
I don't think we have to worry for now, but at some point I would bet money there if a forced blacklist of all Note 7s if you kept it or not. I don't think they can make you return it, but they can keep you from using it on their network.
nosympathy said:
I said before, they will be black listed eventually. It's easy for them to start black listing them as they get them back. They are not going to want to accidentally have them activated again.
I don't think we have to worry for now, but at some point I would bet money there if a forced blacklist of all Note 7s if you kept it or not. I don't think they can make you return it, but they can keep you from using it on their network.
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Im using the sprint version unlocked on att as of now till i get the return box its show up on sprint as imei blacklist but still running on att
Damn.
cisco150 said:
Im using the sprint version unlocked on att as of now till i get the return box its show up on sprint as imei blacklist but still running on att
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How did you unlock your Sprint Note 7 for use with AT&T?
I talked to a connection I have at Sprint (high up), they will not be blocking Note 7s unless you swap them out to Samsung, then they go dead as if lost. If you choose to keep it, they are not cutting you off or forcing you turn them over, it's only recommended. In fact less than half of the Note 7 user have return them and are still active as of today.
Hmmm.... Has anyone heard of anymore Notes going up in smoke? Last I heard 97 had went up in flames here in the United States. I haven't heard of any new cases since before the recall got expanded.
GadgetMonger said:
Hmmm.... Has anyone heard of anymore Notes going up in smoke? Last I heard 97 had went up in flames here in the United States. I haven't heard of any new cases since before the recall got expanded.
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And you probably won't. Mission has been accomplished.
Sent from my SM-N930P using Tapatalk
kstephens98 said:
And you probably won't. Mission has been accomplished.
Sent from my SM-N930P using Tapatalk
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Surprisingly easy to believe. Pretty sad. I'm just trying to decide how long to keep my device though. Updates. Support. Even insurance. It's all a question now. Until the next big thing at least
Sure they are blocking phones turned in with the recall but NOT phones that are still active.
Mine is fine as well!! Note 7 is not going to leave my hands, unless of course after all this time it decides to explode, but i'm not counting on it.:good:

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