I shattered the screen of my 2015 X pure.
I am sending it back to Motorola for screen replacement.
I want to factory reset, but the screen is not responsive. I can see the screen.. well the lock screen, as touching anywhere on the screen does nothing.
i have tried to hold power button 10 seconds to turn off... from there i can hold power and down volume until enter bootloader mode.. or whatever that is.... I cannot see anyway to factory reset from there either!!
It is bad enough that i cannot get the files off the phone because, thanks to Marshmellow, you can no longer just hook up to computer and have it open a folder.. it goes in in a different mode now, and you have to change it on hte phone.... which i can't do... lucky me.. .isn't progress great?
Anyway, if someone can help me, it'd be appreciated.
thanks.
TWRP custom recovery enables adb and mtp without any touches, so you could recover your files via usb if you have TWRP. Was your bootloader unlocked? It has to be to run TWRP, and you have to enable a setting with the touchscreen to allow bootloader unlocking. If your bootloader is unlocked and you have, or are willing to install TWRP then I think you can get at your files. If your bootloader is locked I think your stuck.
Fastboot will work to factory reset with no touchscreen if you must. While in that bootloader mode plug it into a PC and use the following commands:
Code:
fastboot erase userdata
fastboot erase cache
Pretty much same thing as a factory reset, no touchscreen required. Now those lenovo techs won't be able to check out all your funny cat pictures.
Don't have a working fastboot/adb PC? Check out Heisenberg's guide for how to set that up.
Related
So to answer the first question, yes I followed the stickied guide up top, and yes, it successfully flashed the bootloader, wiped all data, and flashed stock ROM all to success. It appears my case is unique. I was told that it could be the battery connection, so I've done no fewer than half a dozen times of taking the back off, resetting the battery connection, and closing back up. It does not appear to be the battery.
I am stuck on the fastboot screen, the one where the android is lying down and blue squares project from an body. It shows me the controls I can make with the volume switches and the selection choice of 'Start'... but I cannot do anything. Before I went to flash I could move through the selection with Vol Up ONLY, but now I cannot even do that. Here's all the mode says:
Code:
FASTBOOT MODE
product name - grouper
variant - grouper
hw version - er3
bootloader version - 4.23
baseband version - n/a
serial number - ###############
signing - not defined yet
LOCK STATE - UNLOCKED
I've pretty spent the past twenty four hours on google searching through all the threads I've seen. They are either all dead, or most of them found the sticky fixed their problem. Has anyone heard of it coming to this?! All I can do is access fastbook VIA a DOS prompt and do fastboot commands, and if I disconnect the tablet from my PC, it'll remain in this mode with the screen on until the battery dies. Charging appears to charge the tablet, but again, no controls work. And yes, the buttons were set properly when I closed my tablet.
Anyone?
1) what is it exactly that your trying to do?
2) can u boot into the OS?
3) your recovery may be corrupt re-flash the recovery via fastboot
...Awesome... said:
1) what is it exactly that your trying to do?
2) can u boot into the OS?
3) your recovery may be corrupt re-flash the recovery via fastboot
Click to expand...
Click to collapse
I'm just trying to boot up! I don't know what happened, but I haven't been able to use it for school all week!
I cannot boot into the OS. Any time I plug this device in it sends me to the fastboot screen with no controls.
OK I just flashed CWMR 6.0.4.3 and it did not fix the problem.
Any other ideas?
I just repeated all the steps again to see if any of them failed before, they have not worked. So recap:
Stuck in fastboot mode
Android will not boot
Loose battery connection is not the problem
I am able to access fastboot on my computer
I have followed everything from the sticky (wipe everything, flash bootloader, flash image)
I have flashed a new recovery
I am still stuck in fastboot
I cannot control options in fastboot with the volume and power buttons
I can only access fastboot by charging my tablet
The only way the tablet will power down is when it completely depletes it's battery
As far as I can tell, nothing was wrong with the tablet when it was functioning
This happened when I went to charge my tablet, presumably when the battery ran flat running android
If I charge too long the tablet gets fairly hot.
That's about all the information I can provide. Is there anything else I can try? Please, I need a tablet for school and I cannot afford a new one!
Hey guys,
I recently went to power on my Nexus 7 (2013) after a weekend of having it off, and it got stuck on the white Google start up screen with no further responses. Holding power the devices still turns off, and I am able to get into Bootloader and Recovery. From bootloader "start" just sends it back to the Google start up screen. I'm able to enter Recovery but the Android logo with the red warning triangle doesn't have the No Command script below it, Power and Vol. Up gets me into the Recovery menu. Entering recovery I get errors of : Can't open, failed to mount, can't mount etc which continues as I try to clear the cache, and wide the partition (I'd post pictures but I can't as a new poster). Moving on I tried some of the guides to flashing a new factory image with fastboot or Adb. Since I don't have normal access to the device I'm sure sure is USB debugging was enabled or not, but in bootloader that shouldn't matter correct? Anyways here is where I hit my snag, my device is still in LOCKED bootloader, and the fastboot oem unlock command gets me to the unlock bootloader screen, but after I select and confirm the option the device freezes and no progress is made. From that screen I am still able to turn it off by holding the power button down, so I'm somewhat confused about it becoming unresponsive to the unlock bootloader command. All of the other fastboot commands like fastboot erase cache come back with "Failed: Too many Links". From my knowledge I've checked through everything I can do software wise, and I was curious if you guys had any input before attributing this all to a hardware failure? I've got some experience rooting and flashing custom ROMS on my phone so I have somewhat of an understand of all this but its by no means vast. Thanks for the help, and I tried to provide you with as much info as possible but I'll attempt to answer additional questions to the best of my ability.
Stock Nexus 7 2013
Version : KTU84P
Bootloader: Locked, FLO-04.02
scbikep2 said:
Hey guys,
I recently went to power on my Nexus 7 (2013) after a weekend of having it off, and it got stuck on the white Google start up screen with no further responses. Holding power the devices still turns off, and I am able to get into Bootloader and Recovery. From bootloader "start" just sends it back to the Google start up screen. I'm able to enter Recovery but the Android logo with the red warning triangle doesn't have the No Command script below it, Power and Vol. Up gets me into the Recovery menu. Entering recovery I get errors of : Can't open, failed to mount, can't mount etc which continues as I try to clear the cache, and wide the partition (I'd post pictures but I can't as a new poster). Moving on I tried some of the guides to flashing a new factory image with fastboot or Adb. Since I don't have normal access to the device I'm sure sure is USB debugging was enabled or not, but in bootloader that shouldn't matter correct? Anyways here is where I hit my snag, my device is still in LOCKED bootloader, and the fastboot oem unlock command gets me to the unlock bootloader screen, but after I select and confirm the option the device freezes and no progress is made. From that screen I am still able to turn it off by holding the power button down, so I'm somewhat confused about it becoming unresponsive to the unlock bootloader command. All of the other fastboot commands like fastboot erase cache come back with "Failed: Too many Links". From my knowledge I've checked through everything I can do software wise, and I was curious if you guys had any input before attributing this all to a hardware failure? I've got some experience rooting and flashing custom ROMS on my phone so I have somewhat of an understand of all this but its by no means vast. Thanks for the help, and I tried to provide you with as much info as possible but I'll attempt to answer additional questions to the best of my ability.
Stock Nexus 7 2013
Version : KTU84P
Bootloader: Locked, FLO-04.02
Click to expand...
Click to collapse
A clear explanation of the problem alone with everything that you have tried will do for reporting hardware/software issues and also help others help you.
Sent from my Nexus 5 using Tapatalk
Okay, so there is no screen protector or anything. Not rooted or unlocked or tampered in any way. I've had the phone for 26 hours and then the following happened:
EDIT: YouTube video added https://youtu.be/yAVmTz7MQbQ
I pulled the phone out of my pocket to unlock it. I see the lock screen and put in my pin (yes, I see the actual screen and stuff on it. Let me make that clear.) after I enter my pin successfully the screen locks itself. I contacted Google support and they said to factory reset it. I did the full factory data reset in the recovery mode (again, the screen works. I can see everything to do a FDR and I can see the boot animation) and it starts to boot up. Once I see the "welcome" screen it instantly locks itself. I can hear the audible "latch" locking sound that it makes when you press the power button. I know the buttons are not malfunctioning because they work perfectly fine in bootloader / recovery mode to scroll up and down and select things. I've tried multiple things but nothing seems to work. The problem here is that I want to try and do a factory image but my computer will NOT recognize my Nexus 6P when in recovery mode / bootloader mode. I have all the drivers installed but since I can't access the OS and enable OEM UNLOCKING there is no way to factory flash a factory image is there? Can someone maybe help point me in the right direction? Again, I can NOT access the OS at all whatsoever.
You just need the bootloader unlocked to flash a factory image, you can't enable that from settings o.0 so I guess your down to RMA now.
The command is now "fastboot flashing unlock"
Hey downloading a tool kit from this devices tools sections. Install the latest adb / fastboot binarys and try again
Good luck !
hutzdani said:
You just need the bootloader unlocked to flash a factory image, you can't enable that from settings o.0 so I guess your down to RMA now.
The command is now "fastboot flashing unlock"
Hey downloading a tool kit from this devices tools sections. Install the latest adb / fastboot binarys and try again
Good luck !
Click to expand...
Click to collapse
Hi Hutzdani, when I try to run the command it says "remote: oem unlock is not allowed". I have the RMA in progress but 3-5 days with no phone is going to become grueling unfortunately and I want to try everything I can. :S
xandr00 said:
Hi Hutzdani, when I try to run the command it says "remote: oem unlock is not allowed". I have the RMA in progress but 3-5 days with no phone is going to become grueling unfortunately and I want to try everything I can. :S
Click to expand...
Click to collapse
Can you run fastboot format cache and format user data? Then will anything happen ?
Sounds like you need to edit the partition that holds the data change for allow OEM unlock - there's a few threads about this on XDA for the N9 and N6 as far as I can remember.
It would seem the ability to flash a fresh system.img would solve this
Wife's phone got stuck in a bootloop last night, just stayed on the moto logo. Tried wiping cache and then data from recovery. phone now boots to moto then a black screen. I can see the device in fastboot, but not in recovery. I want to unlock the phone so that I can reflash the OS either from a custom recovery or from fastboot, but since I cant fully boot, I cant get to the developer options. This phone has never been unlocked/rooted or anything.
Is there a way to unlock the bootloader without going into the developer options and enabling it?
rokenford said:
Wife's phone got stuck in a bootloop last night, just stayed on the moto logo. Tried wiping cache and then data from recovery. phone now boots to moto then a black screen. I can see the device in fastboot, but not in recovery. I want to unlock the phone so that I can reflash the OS either from a custom recovery or from fastboot, but since I cant fully boot, I cant get to the developer options. This phone has never been unlocked/rooted or anything.
Is there a way to unlock the bootloader without going into the developer options and enabling it?
Click to expand...
Click to collapse
No there is no way to unlock bootloader without allowing OEM unlock, you're gonna wanna flash the latest version of stock available for your phone. Unfortunately I'm not very familiar with the commands so maybe another user can chime in here!
rokenford said:
Is there a way to unlock the bootloader without going into the developer options and enabling it?
Click to expand...
Click to collapse
You cannot unlock BL without "allow oem unlock" enabled.
Usb debugging you can't enable with fastboot.
You can try to erase with commands:
fastboot erase userdata
fastboot erase cache
fastboot erase customize
fastboot reboot
Give it some time.
How long are you waiting for it to boot after a factory reset? This can take 30 minutes... sometimes more.
acejavelin said:
How long are you waiting for it to boot after a factory reset? This can take 30 minutes... sometimes more.
Click to expand...
Click to collapse
I've waited at least 20 mins (not really timing it.) but with the black screen (screen on, not displaying anything) after the boot screen, how can I be sure its actually doing anything?
Honestly... Locked and stock there isn't much you can do. If we had the latest firmware image, maybe, but we are a release behind with no way knowing when, or if, we will ever get the current one.
There are two likely cases here for the cause of this problem... Actually, the cause is corruption of data on the internal emmc chip, the reason behind that corruption is the issue. It is either a faulty emmc chip or a fluke from cosmic radiation, static electricity, or who knows what. Either way, there since a factory reset isn't fixing it and we don't have a current firmware image your only option is send it in to Moto or replace it.
Hi, just bought a phone for my son secondhand, it's going to be sold again if I can't fix this! The phone was sold cheap as it had software issues (of course) so I figured I could fix these and get it going (install custom recovery, ROM etc). I'm slightly stumped at the moment, so maybe you can help me.
The phone's defaulting to the bootloader screen, lots of info on this but the key thing I noticed was that it says 'the device is locked status code: 2'.
Clicking 'start' takes me a 'warning unlocked bootloader screen' then it runs through the 'hello moto' startup screen and back to bootloader
Clicking 'recovery' - there is definitely no working recovery on it, I just a get the dead robot with 'no command' underneath.
Clicking 'Factory Mode' allows me so far through the startup (after the bootloader unlocked warning), and you can get so far through setting it up, but because the battery is so low (it's permanently on with the bootloader when plugged in) it never seems to charge up enough, and either way the screen freezes at or around the final setup steps and then it reverts back to bootloader. I thought if I got into developer options and security, I could enable the USB debugging, OEM unlock etc, but no go there.
I've installed Motorola USB drivers but it doesn't seem to be registering on the PC (Windows 10).
There is some suggestion on other forums (less reputable!) that the locked status code may mean the bootloader has been relocked, but this seems contrary to what the phone is telling me.
Any ideas welcome, thanks - it's a lovely phone, just not much use at the moment.
GitManMatt said:
Hi, just bought a phone for my son secondhand, it's going to be sold again if I can't fix this! The phone was sold cheap as it had software issues (of course) so I figured I could fix these and get it going (install custom recovery, ROM etc). I'm slightly stumped at the moment, so maybe you can help me.
The phone's defaulting to the bootloader screen, lots of info on this but the key thing I noticed was that it says 'the device is locked status code: 2'.
Clicking 'start' takes me a 'warning unlocked bootloader screen' then it runs through the 'hello moto' startup screen and back to bootloader
Clicking 'recovery' - there is definitely no working recovery on it, I just a get the dead robot with 'no command' underneath.
Clicking 'Factory Mode' allows me so far through the startup (after the bootloader unlocked warning), and you can get so far through setting it up, but because the battery is so low (it's permanently on with the bootloader when plugged in) it never seems to charge up enough, and either way the screen freezes at or around the final setup steps and then it reverts back to bootloader. I thought if I got into developer options and security, I could enable the USB debugging, OEM unlock etc, but no go there.
I've installed Motorola USB drivers but it doesn't seem to be registering on the PC (Windows 10).
There is some suggestion on other forums (less reputable!) that the locked status code may mean the bootloader has been relocked, but this seems contrary to what the phone is telling me.
Any ideas welcome, thanks - it's a lovely phone, just not much use at the moment.
Click to expand...
Click to collapse
OK, some progress, I have now unlocked the bootloader, so have the UNLOCKED Status Code:3 which is good, unfortunately has not yet helped with my issues. I can't use ADB, but MFastboot tool is working, so can run commands from that (hence me getting to that stage). Tried reinstalling firmware, may try and do this again now bootloader unlocked....
slightly further along...
GitManMatt said:
OK, some progress, I have now unlocked the bootloader, so have the UNLOCKED Status Code:3 which is good, unfortunately has not yet helped with my issues. I can't use ADB, but MFastboot tool is working, so can run commands from that (hence me getting to that stage). Tried reinstalling firmware, may try and do this again now bootloader unlocked....
Click to expand...
Click to collapse
I have now managed to flash stock firmwares using Mfastboot tool, but hasn't unfortunately fixed the boot up issues. However, I have now worked out how to access the recovery, by reading other posts on different Motorola phones:
boot to bootloader, power+vol down
in bootloader select recovery using the volume up/down buttons, press power button to select
phone boots into 'recovery,' showing the dead android with no command
at this point hold down the power and volume up, then release volume up but keep power held down
phones boots, by magic, into android recovery, where you can factory reset, wipe cache adb sideload and install from SD card
I now need to try and get a flashable recovery to sideload, as the attempts to flash it don't work for me. The OS I seem to be on is reteu 7.1.1, so I will try and go for a lower version, and see if that allows me to flash the custom recovery I desperately need.
But....things are improving slowly....:laugh:
GitManMatt said:
I have now managed to flash stock firmwares using Mfastboot tool, but hasn't unfortunately fixed the boot up issues. However, I have now worked out how to access the recovery, by reading other posts on different Motorola phones:
boot to bootloader, power+vol down
in bootloader select recovery using the volume up/down buttons, press power button to select
phone boots into 'recovery,' showing the dead android with no command
at this point hold down the power and volume up, then release volume up but keep power held down
phones boots, by magic, into android recovery, where you can factory reset, wipe cache adb sideload and install from SD card
I now need to try and get a flashable recovery to sideload, as the attempts to flash it don't work for me. The OS I seem to be on is reteu 7.1.1, so I will try and go for a lower version, and see if that allows me to flash the custom recovery I desperately need.
But....things are improving slowly....:laugh:
Click to expand...
Click to collapse
Never try to downgrade using stock firmware.
tyamamoto said:
Never try to downgrade using stock firmware.
Click to expand...
Click to collapse
OK thanks, I read that, but didn't realise it was a thing....should I be able to sideload a custom rom using ADB?