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Hi. I'm new to these devices and have a question regarding the 2 phone options. I come from the iphone. I have a factory unlocked iphone that I use a tmobile sim in. I ordered the nexus one with the plan today. My question is are these phones like iphones where the one through tmobile is locked to tmobile. In my situation att sucks. I would never use them and do not plan on switching carriers. And these phones won't work on any other carriers until the spring. So, I like tmobile and went that route. My iphone takes any sim so I can hopefully swap the tmobile one out. If I am wrong please let me know. Anyway, are the tmobile ones locked to them so popping in a att sim won't work or is the phone not locked and they just want the contract?
http://en.wikipedia.org/wiki/SIM_lock
If you bought the phone at $180 with the Tmobile plan then it is locked, meaning you can only use it with Tmobile. After a certain period of time though, you can call tmobile and ask to unlock your phone and they will walk you through it.
A locked phone means you can only use it on the carrier's service you bought the phone from. An unlocked phone is a phone you can use on any carrier.
Locked and unlocked phones have to do with GSM phones or phones that take SIM cards like Tmobile and ATT. Verizon and Sprint use CDMA phones, which do not have SIM cards.
When buying an unlocked phone, you need to make sure the phone will be compatible with your wireless service's 3G band or you will be stuck using their slower data offerings.
I found this out the hard way back when I bought an unlocked Nokia n95 with my Tmobile service. The Nokia n95 operates on ATT's 3G frequency and not Tmobiles...I had super slow internet on tmo's EDGE network. Fail.
If you do buy a phone from a carrier and it is locked, you can unlock it by calling the phone carrier and telling them you want to unlock your phone. Most carriers allow you to do that after you've had your phone for a certain period of time.
Thanks for the reply. Looks to be locked to tmobile which is fine for my situation. Sorry to be such a bother, but do you think it will work in my unlocked iphone then. I just want to be able to switch the sim between my N1 and iphone. Thanks again.
fdxgnd said:
Thanks for the reply. Looks to be locked to tmobile which is fine for my situation. Sorry to be such a bother, but do you think it will work in my unlocked iphone then. I just want to be able to switch the sim between my N1 and iphone. Thanks again.
Click to expand...
Click to collapse
Yes. You WILL be able to switch between GSM phones
That makes more sense to me. Also, my question is answered now. I don't mind tmobile as they are the premiere carrier here. Att doesn't even have 3g here and tmobile does. So, I made the right choice then. I wouldn't ever use an unlocked N1 on att for that reason. Now if it will work in my iphone life will be grand. Just to put this out there. I have no favorite software or phone. I usually get what works for what I need. I have far too many apps on my iphone to give it up. Probably upwards of $500 worth. I literally run my business on it. I am just sick of the fact that this phone was $1000 and I can't even do anything to it. I am making my way the android for that reason. Once the apps I do need come available bye bye iphone. Thanks for the great forum everyone and all willing to help out with answers. Much appreciated.
BTW. Ever try getting and iphone unlocked from apple or att. It would be easier to root the droid eris. Wife has one and I'm waiting. LOL
no if you get it for 180$ its STILL UNLOCKED!
see here:
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=6864cbe91ce938f6&hl=en
Never realized how controlling apple was until that comment melterX12. I'm getting a phone that is not locked on a plan I do want.
very true... hence the subsidized pricing and what not. the phone is unlocked which is why you have to pay more for it if you want to break your contract before the *so many days...
i'm pretty sure thats a good hint as to it coming unlocked through the t-mobile offer
All my past ppc's have been unlocked. It the best way, and it going to now (thanks to google) be the wave of the future in the States!
Hello all,
Like many others, I unknowingly bought a blacklisted phone on eBay. It's a Samsung S7 with T-Mobile from the US. I live in Costa Rica, and I'm trying to use a SIM from a local service provider. Sending the phone back for an uninteresting list of various reasons is impossible at this point. So, I am attempting to unlock it.
I rooted the phone with SuperSu thinking that would work, now I know better. After hours and hours of research, I found a xda dev that can remove the lock, but with my slow internet speed, he says it's impossible.
I was suggested to use one of the paid services, but I'm concerned that if my slow connection will not work for the xda dev, why would it work for a paid unlock service? My connection is 5/1. Anyone have any luck buying the expensive @$$ service and successfully receiving the code with a slow connection?
Is there really no way around the T-Mobile Unlock App?
Is there truly no DIY process or program that I can do, being that the paid unlock services may not to work?
I really need this phone to work. I just moved to Costa Rica, and I use my phone to work. So, I am pretty damn stuck between a rock and a hard place with spikes. I'm pretty desperate, almost willingly to pay my last money to a dumb unlock service.
But some of the services say that it will not work if the phone is blacklisted.
I just don't know what my options are at this point.
Blacklisted phone
victoriaa22 said:
Hello all,
Like many others, I unknowingly bought a blacklisted phone on eBay. It's a Samsung S7 with T-Mobile from the US. I live in Costa Rica, and I'm trying to use a SIM from a local service provider. Sending the phone back for an uninteresting list of various reasons is impossible at this point. So, I am attempting to unlock it.
I rooted the phone with SuperSu thinking that would work, now I know better. After hours and hours of research, I found a xda dev that can remove the lock, but with my slow internet speed, he says it's impossible.
I was suggested to use one of the paid services, but I'm concerned that if my slow connection will not work for the xda dev, why would it work for a paid unlock service? My connection is 5/1. Anyone have any luck buying the expensive @$$ service and successfully receiving the code with a slow connection?
Is there really no way around the T-Mobile Unlock App?
Is there truly no DIY process or program that I can do, being that the paid unlock services may not to work?
I really need this phone to work. I just moved to Costa Rica, and I use my phone to work. So, I am pretty damn stuck between a rock and a hard place with spikes. I'm pretty desperate, almost willingly to pay my last money to a dumb unlock service.
But some of the services say that it will not work if the phone is blacklisted.
I just don't know what my options are at this point.
Click to expand...
Click to collapse
Might be able to resell the phone with a *disclaimer* that it is blacklisted, I would recommend Swappa over Ebay though, (I got a really decent chunk of change for my Galaxy S Blaze that I sold on there), and then use the proceeds from that to acquire a phone that isn't stolen.
I got mine unlocked in a repair shop at gaffar market,delhi,india for rs 3200 inr and it was blacklisted on tmobile's website, when bought it was unlocked but after few days it automatically got locked to tmobile.
I mean to say if i can get it done in india you guys can also get it done in your countries.
You would have to do a firmware swap - which you could do yourself - you just won't be able to use it on that particular carrier, even via an MVNO on that carrier. My own S7 is ex-VZW (network locked); but I could take it to T-Mobile (and did) via firmware swap. My carrier (Tracfone) uses both VZW and T-Mobile towers ; while VZW was out, T-Mobile, however, works fine. If you sell the phone post-swap, include documentation that a firmware swap was done, so the buyer does not try to take it to T-M by mistake - some folks insist on following the labelling unless expressly told not to. (My S7 still has VZW labelling.)
PGHammer said:
You would have to do a firmware swap - which you could do yourself - you just won't be able to use it on that particular carrier, even via an MVNO on that carrier. My own S7 is ex-VZW (network locked); but I could take it to T-Mobile (and did) via firmware swap. My carrier (Tracfone) uses both VZW and T-Mobile towers ; while VZW was out, T-Mobile, however, works fine. If you sell the phone post-swap, include documentation that a firmware swap was done, so the buyer does not try to take it to T-M by mistake - some folks insist on following the labelling unless expressly told not to. (My S7 still has VZW labelling.)
Click to expand...
Click to collapse
Firmware swap? So you're saying you can take a Note 4 on T-Mobile that is blacklisted and you can fix the problem just by flashing a new firmware from AT&T? Am I understanding that correctly or no? Because I have a Note 4 that is on T-Mobile that someone left at my GF's work and never came back for, so they wanted to throw it away, so I took it, I rooted it, deleted all the bloatware and have it working great as a small tablet, but I can't use it as a phone because it is blacklisted. Been trying to find a way to use it for years now with no luck, I will not dish out any money to one of those sites, I don't trust them. If there is a way I can do it myself I would surely try it.
Indeed You Can
Anthonyx82x said:
Firmware swap? So you're saying you can take a Note 4 on T-Mobile that is blacklisted and you can fix the problem just by flashing a new firmware from AT&T? Am I understanding that correctly or no? Because I have a Note 4 that is on T-Mobile that someone left at my GF's work and never came back for, so they wanted to throw it away, so I took it, I rooted it, deleted all the bloatware and have it working great as a small tablet, but I can't use it as a phone because it is blacklisted. Been trying to find a way to use it for years now with no luck, I will not dish out any money to one of those sites, I don't trust them. If there is a way I can do it myself I would surely try it.
Click to expand...
Click to collapse
A blacklisted IMEI only affects the blacklisted carrier in question - it does not affect ALL carriers. (I cannot take my Snapdragon S7 to Verizon or that side of Tracfone due the IMEI being Verizon-blacklisted; however, it does not affect T-Mobile or the T-Mobile side of Tracfone - which is a separate network/carrier - which is why I was able to take the phone there.
. In your case, your Note 4 has a T-Mobile blacklisted IMEI; therefore, you can take it to AT&T Mobility, Verizon, the Verizon half of Tracfone, or Sprint - you simply need the apropos firmware and SIM. If the phone itself has T-Mobile labeling/branding, and you are trying to sell it, you should include documentation indicating what was done, and why (honesty). The biggest issue is sellers that DON'T do that (document what was done) or worse - don't do a firmware/ROM change for a phone with a blacklisted IMEI. So you can actually use it as a phone - you just can't take it to the original carrier.
victoriaa22 said:
Hello all,
Like many others, I unknowingly bought a blacklisted phone on eBay. It's a Samsung S7 with T-Mobile from the US. I live in Costa Rica, and I'm trying to use a SIM from a local service provider. Sending the phone back for an uninteresting list of various reasons is impossible at this point. So, I am attempting to unlock it.
I rooted the phone with SuperSu thinking that would work, now I know better. After hours and hours of research, I found a xda dev that can remove the lock, but with my slow internet speed, he says it's impossible.
I was suggested to use one of the paid services, but I'm concerned that if my slow connection will not work for the xda dev, why would it work for a paid unlock service? My connection is 5/1. Anyone have any luck buying the expensive @$$ service and successfully receiving the code with a slow connection?
Is there really no way around the T-Mobile Unlock App?
Is there truly no DIY process or program that I can do, being that the paid unlock services may not to work?
I really need this phone to work. I just moved to Costa Rica, and I use my phone to work. So, I am pretty damn stuck between a rock and a hard place with spikes. I'm pretty desperate, almost willingly to pay my last money to a dumb unlock service.
But some of the services say that it will not work if the phone is blacklisted.
I just don't know what my options are at this point.
Click to expand...
Click to collapse
Try https://www.gsmzambia.com/.
You need a Windows PC with Teamviewer.
Anthonyx82x said:
Firmware swap? So you're saying you can take a Note 4 on T-Mobile that is blacklisted and you can fix the problem just by flashing a new firmware from AT&T? Am I understanding that correctly or no? Because I have a Note 4 that is on T-Mobile that someone left at my GF's work and never came back for, so they wanted to throw it away, so I took it, I rooted it, deleted all the bloatware and have it working great as a small tablet, but I can't use it as a phone because it is blacklisted. Been trying to find a way to use it for years now with no luck, I will not dish out any money to one of those sites, I don't trust them. If there is a way I can do it myself I would surely try it.
Click to expand...
Click to collapse
This is what I am saying - that and a SIM from a carrier other than the one that blacklisted the IMEI - I took my own phone from VZW to T-Mobile (Tracfone supports both carrier networks). Because it was an internal swap (same MVNO), it cost me nothing.
Here's what's going on (long story) around two years ago I bought an unlocked Galaxy Note 4 from a friend that was having no issues using her phone with t-mobile even though the phone was made for Sprint, and I stress the word Sprint. She had also bought the phone off hand from someone else, and seeing as to how I liked the phone as well she sold it to me. She had it for around a year and gave it to me because it was too big for her. I get the phone I do a factory format and what not and plop in my Sim card. The phone worked great for about two years. I used it for T-Mobile since it was unlocked and everything worked. This is where I get troubled. Around November of 2017 I lost my service completely from the phone and I called up T-Mobile and they told me that the phone was blacklisted and therefore unusable. I was bummed. I checked the IMEI through a checker online and yes I confirmed that it was blacklisted. After all that time that my friend and I had it for the phone all of the sudden became blacklisted. That was not the main issue. Remember the phone is for Sprint and I can confirm that through the settings of the phone and the rom and whatnot, but my IMEI shows up as T-Mobile in the online checkers! So in my phone it shows up as a Sprint phone not T-mobile. I know that the phone is originally Sprint because Sprint is a CDMA network and with my T-mobile sim I only get up to 3G service not LTE or even 4G, although I understand why and I am ok with 3G. But why does it show up as a T-mobile phone online not a sprint phone? Thanks for any help plus please ask questions if you need to.
If it's unlocked, my understanding is that it can be used in either one so long as the handset itself has the ability to do both the GSM and CDMA signals (if i'm right of course) but it sounds like the phone was blacklisted because it may have been reported lost/stolen all of a sudden (highly doubt) or the original Owner has some issue involving debt with the original carrier of the phone (most likely). happened to me once when i got a phone off ebay. all good for 3 months, then bamn it was blacklisted.
Just received my S10+ a few hours ago. Purchased online through Verizon with device payments. This is probably my 8th Smart Phone purchase with device payments and never had one carrier lock before. My last 3 phones (Pixel 2 XL, iPhone XR, Note 9) have not been carrier locked what so ever even if they are financed.
Today shortly after activating and setting up the device, I pulled my Verizon SIM out and inserted my T-Mobile SIM like I've done many times before. I instantly got a message that said "Sorry, your device cant be activated on another carriers network right now."
Could this be Verizon Carrier locking the phone or is there an issue server side at Samsung?
The phone activated with no issues on Verizon's end, calls, messages, data all working fine.
i bought Verizon s10+ on samsung.com, it works fine with Freedompop, using ATT network.
I called Verizon. They say there should be no carrier lock regardless of how it was purchased. Guess I'll have to chat with Samsung.
I'm having the same exact issue on my new Verizon S10. Wanted to finish off my month of Google Fi before switching back to Verizon, but I get the same pop-up "Sorry, your device cant be activated on another carriers network right now." I've been on the phone for hours with multiple Verizon, Samsung, and Google Fi reps about this issue and no one has an answer.
Verizon has triple checked and confirmed that there are no carrier locks on my phone. Google Fi just pretends like the issue is that their service isn't "officially compatible" with the new S10 yet. And Samsung keeps telling me that Verizon needs to unlock my phone (even though it's unlocked and paid off). Verizon suggested that maybe it was a Google Fi issue too, so I tried my wife's AT&T and I get the same pop-up restricting other carriers. I even tried activating the phone on Verizon first with a brand new line, and then switching SIMs, but still the same pop-up.
I'm onto my last resort right now, which is to exchange my Verizon S10 for a completely unlocked S10. That isn't ideal since my intentions were to switch back to Verizon eventually, and I would be losing Verizon-specific features. I've never had this issue before, and Verizon tech support has never seen this issue before either. I have no idea what Samsung is doing on their end with these carrier-specific S10s. I'm even currently using a Verizon Note 9 on Google Fi, with absolutely no issues. Not sure if there is new software with these new phones, but it is extremely frustrating.
Same. Nobody knows whats going on.
I will use my S10+ on Verizon for a few days and try to swap the sim again maybe next week. See if somehow it updates on its own.
S10 plus Verizon
Well I just purchased a Verizon branded s10 plus. Popped in my tmobile sim and LTE works.
I'm having the same issue, Verizon S10+ trying to move to T-Mobile
Those having issues, also financed?
Mine is fixed. Did it on its own.
jhous3s said:
Mine is fixed. Did it on its own.
Click to expand...
Click to collapse
I tried my Google Fi SIM card again, and it still has the same pop up. "Your device cannot be activated on another carrier's network right now." You said you activated the phone on Verizon first though right? How many days did you have a Verizon line active?
The very first power ON was on Thursday around Noon with a T Moible SIM. The phone quickly rejected it and I installed the sim it came with. I messed around with it for a few hours until I gave up and just left the Verizon sim in it.
Today (sunday) I decided to try the T Mobile SIM around 4PM and noticed it was working so I posted an update.
So you actually paid the activation fee and had an active Verizon line on the phone first?
Yes I financed through Verizon.
Wenbinbin2010 said:
I'm having the same exact issue on my new Verizon S10. Wanted to finish off my month of Google Fi before switching back to Verizon, but I get the same pop-up "Sorry, your device cant be activated on another carriers network right now." I've been on the phone for hours with multiple Verizon, Samsung, and Google Fi reps about this issue and no one has an answer.
Verizon has triple checked and confirmed that there are no carrier locks on my phone. Google Fi just pretends like the issue is that their service isn't "officially compatible" with the new S10 yet. And Samsung keeps telling me that Verizon needs to unlock my phone (even though it's unlocked and paid off). Verizon suggested that maybe it was a Google Fi issue too, so I tried my wife's AT&T and I get the same pop-up restricting other carriers. I even tried activating the phone on Verizon first with a brand new line, and then switching SIMs, but still the same pop-up.
I'm onto my last resort right now, which is to exchange my Verizon S10 for a completely unlocked S10. That isn't ideal since my intentions were to switch back to Verizon eventually, and I would be losing Verizon-specific features. I've never had this issue before, and Verizon tech support has never seen this issue before either. I have no idea what Samsung is doing on their end with these carrier-specific S10s. I'm even currently using a Verizon Note 9 on Google Fi, with absolutely no issues. Not sure if there is new software with these new phones, but it is extremely frustrating.
Click to expand...
Click to collapse
How is your Note 9 on Google Fi? Was considering switching from T-Mobile to Find. Do you still get WiFi calling? What kinda of data speeds so you get? Sorry, off topic, but don't know anyone personally on Google Fi that doesn't have a pixel.
As an FYI... I purchased an S10+ in full, no payments on Friday morning from the Verizon store. I put my tmobile sim in later that afternoon and got the same message. I talked to tech support and they said it takes 48 hours from activation. He mentioned that they are doing this to prevent theft from store and from people buying/stealing them with out activating them and trying to sell them.
He unlocked it immediately while I was on the phone and I got a text message saying "when I insert a non-verizon sim in the phone it will be unlocked". I put in my tmobile sim and worked fine.
Makes sense why my device started to work after two days.
S10Plus said:
As an FYI... I purchased an S10+ in full, no payments on Friday morning from the Verizon store. I put my tmobile sim in later that afternoon and got the same message. I talked to tech support and they said it takes 48 hours from activation. He mentioned that they are doing this to prevent theft from store and from people buying/stealing them with out activating them and trying to sell them.
He unlocked it immediately while I was on the phone and I got a text message saying "when I insert a non-verizon sim in the phone it will be unlocked". I put in my tmobile sim and worked fine.
Click to expand...
Click to collapse
I talked to 3 different tech supports and they repeated told me all of the possible locks on my phone were unlocked...did you activate the phone first in the Verizon store, or did you go straight to a T-Mobile SIM?
Wenbinbin2010 said:
I talked to 3 different tech supports and they repeated told me all of the possible locks on my phone were unlocked...did you activate the phone first in the Verizon store, or did you go straight to a T-Mobile SIM?
Click to expand...
Click to collapse
Most of them don't know what they are talking about. I talked to many of them who said the phones were not locked, some said the phones are always locked which I clearly disputed as they don't know their own employers policies/information and read from scripts. The 333rd person I spoke with knew exactly what I was talking about lol.
I didn't activate it in the store, I did when I got home using the verizon sim. After, I put in my tmobile sim and got the message. I didn't want to wait 48 hours (what the first tech told me) so I kept calling until I finally got someone knowledgeable enough to know what I was talking about and he unlocked it while I was on the phone in 10 seconds.
S10Plus said:
Most of them don't know what they are talking about. I talked to many of them who said the phones were not locked, some said the phones are always locked which I clearly disputed as they don't know their own employers policies/information and read from scripts. The 333rd person I spoke with knew exactly what I was talking about lol.
I didn't activate it in the store, I did when I got home using the verizon sim. After, I put in my tmobile sim and got the message. I didn't want to wait 48 hours (what the first tech told me) so I kept calling until I finally got someone knowledgeable enough to know what I was talking about and he unlocked it while I was on the phone in 10 seconds.
Click to expand...
Click to collapse
Hmm thanks for the info. Guess I'll keep trying different tech supports. I wonder if they'll be able to unlock without activation at all. Otherwise I'll be paying $50 for a pointless line.
Yes. Verizon now sim locks phones for 24 hours after initial activation. iPhones included. Sometimes the older stock androids or iPhones will immediately accept another sim, but most times now, you have to wait a day. This has been going on since January as far as I've seen.
Alright, got a pretty wacky situation here. Trying to see if anyone has any ideas of how to fix this.
I bought an S10+ Verizon firmware from Swappa a few days ago. I intended to use it with T-Mobile. Good deal, good transaction, all good right? Wrong...
It was my understanding that most Verizon phones were unlocked and that I could just flash the Unlocked or T-Mobile firmware to get full T-Mobile functionality.
On receiving the phone I got a "This phone is locked, contact Verizon at etc etc" message. I shrugged and flashed it over to unlocked firmware, where I was met with an "Invalid SIM card. Network locked SIM card inserted." and "PIN to unlock SIM service provider" window. So the phone was locked. Here's my troubleshooting steps from there.
Contacted Verizon support online. They said they lock all their phones for 60 days now as of late July. I said I'd bought it used, they said it had been bought at Walmart recently and there was nothing they could do.
Contacted the seller. He gave me his proof of purchase that the phone was bought new from Samsung.com back in March. I used a site to check the IMEI and the phone was legit from March, and not reported stolen or sketchy at all. Samsung.com specifically says they don't lock their phones and it was well before the 60 day policy anyway.
Contacted Verizon support where they said the phone was purchased as a Verizon phone so it can't be used with other networks. I should sign up for Verizon to enjoy all the features of my phone ? ....and also have it activated on the network so it could be cleared and unlocked. Alright...
I took the phone to a Verizon store where they put an active Verizon SIM in it. Verizon SIM worked great, T-Mobile still had an unlock code. The employee was confused and said they've never entered an Unlock PIN before so he sent me to corporate Verizon support store they had nearby.
Corporate Verizon store was a ton more helpful and the guy called up their god-tier upper support guys. Those guys took over an hour fiddling with things and along the way determined that the phone and it's IMEI were all clear, not stolen, and unlocked. The previous owner had a clean account and was in good standing. The store guy said he'd never seen anything like this and in his four years he'd never entered a SIM pin before. They additionally made sure I hadn't accidentally encrypted my SIM with a pin (I hadn't) and that all the default Verizon 000000, 123456, and 111111 codes weren't going to work. They recommended I contact Samsung support.
Samsung support thought I was an idiot and said that all the phones sold on their storefront are locked and I should contact Verizon to get it unlocked. I tried explaining all of the above but it was like talking to a brick wall.
So what have I tried?
Flashed the phone from Verizon to Unlocked to T-Mobile to Unlocked firmware using Frija and patched Odin. Verizon firmware throws a "contact Verizon" message and sometimes a code window, unlocked gives me code window, and T-Mobile just says it's locked and doesn't give me anything.
I have tried Verizon, AT&T, and T-Mobile SIMs from my friends. T-Mobile and AT&T work for a couple minutes completely normally on reboot. Connection establishes, data, text, and calls come in. Then it locks up and doesn't work. Verizon SIM works entirely normally, but doesn't unlock phone even after being left in for an hour.
Going forward I am going to try
Ask the internet for help. I've googled the living daylights out of this problem and I can't find anyone in my situation. Help?
[\LIST]
Flash the phone back to Verizon firmware. Perhaps the unlock mechanism works somewhere in the firmware and only when it's connected to the Verizon network. Take it to the store, have them pop a Verizon SIM in for a bit, and hope for the best. Flashing from Unlocked to VZW firmware isn't working right now for some odd reason though. It's going back to TMB instead and I'm confused about that to.
[\LIST]
Figure out how to get non-incompetent support out of Verizon (though I've mostly gotten there already) or Samsung and see if someone can help me. When I had to unlock my T-Mobile S8 I bought from Samsung, the IMEI numbers weren't passed to T-Mobile so the regular support people said it was impossible. Eventually I got in contact with someone who broke me out of idiot-land and directly contacted a network engineer who solved the problem in less than 10 minutes. Maybe I can find a network engineer at Verizon?
I could use a sketchy SIM unlock website. Is there any not-sketchy ones?
There's an XDA thread for S10+ U & U1 updates by the mod ibowtoandroid. I believe he has an unlock service that's legit but apparently not cheap. If you read through that thread you might find information helpful for your situation. But if you post a question that was previously answered you will likely be told to read through the thread even though the person who tells you that could have actually answered your question in the same amount of time. It's not the friendliest thread but you might find your answer.
There is a lot of discussion about switching carrier firmware. Since your phone shows up as locked by Verizon even though it shouldn't be you might need to use a Verizon SIM for 48 hours before the phone will revert back to unlocked status--at the time your phone was originally purchased it was necessary to use a Verizon SIM on their branded phones for 48 hours before they could be switched to another carrier.
It's possible you got that message when you purchased your phone because the 48 hour clock started over for some reason but that's only a guess--the ibowtoandroid guy is far more knowledgeable since he actually has a business that unlocks phones.
Are you sure the person who you bought your phone from actually unlocked it before selling it to you? Even if the phone shows up as a device that should be unlocked the previous owner who had the Verizon service might have needed to call Verizon to verify the phone's unlock status before selling it.
Sometimes people accidentally relock these phones when flashing carrier firmware. It doesn't sound like you did that based on your description but if the previous owner flashed firmware to completely reset the phone instead of just performing a factory reset he might have accidentally relocked your phone on the software end.
based on wat ur saying the phone definitely seems to b carrier locked. I got an A50 from verizon and it does the same ecact thing..
theres services online you can use or some boxes have methods as well.. my tmo a10e for example was locked but chimera tool has a neat feature called carrier relock.. it essentially locks it to up to 64 carriers instead of actually unlocking the sim..
one thing i suggest tho is dont try to do it urself unless ur a seasoned expert lol.. i tried on a n976v and after a few harmless at commands it completely killed my imei and cert and mipi etc etc
camwow13 said:
Alright, got a pretty wacky situation here. Trying to see if anyone has any ideas of how to fix this.
I bought an S10+ Verizon firmware from Swappa a few days ago. I intended to use it with T-Mobile. Good deal, good transaction, all good right? Wrong...
It was my understanding that most Verizon phones were unlocked and that I could just flash the Unlocked or T-Mobile firmware to get full T-Mobile functionality.
On receiving the phone I got a "This phone is locked, contact Verizon at etc etc" message. I shrugged and flashed it over to unlocked firmware, where I was met with an "Invalid SIM card. Network locked SIM card inserted." and "PIN to unlock SIM service provider" window. So the phone was locked. Here's my troubleshooting steps from there.
Contacted Verizon support online. They said they lock all their phones for 60 days now as of late July. I said I'd bought it used, they said it had been bought at Walmart recently and there was nothing they could do.
Contacted the seller. He gave me his proof of purchase that the phone was bought new from Samsung.com back in March. I used a site to check the IMEI and the phone was legit from March, and not reported stolen or sketchy at all. Samsung.com specifically says they don't lock their phones and it was well before the 60 day policy anyway.
Contacted Verizon support where they said the phone was purchased as a Verizon phone so it can't be used with other networks. I should sign up for Verizon to enjoy all the features of my phone ? ....and also have it activated on the network so it could be cleared and unlocked. Alright...
I took the phone to a Verizon store where they put an active Verizon SIM in it. Verizon SIM worked great, T-Mobile still had an unlock code. The employee was confused and said they've never entered an Unlock PIN before so he sent me to corporate Verizon support store they had nearby.
Corporate Verizon store was a ton more helpful and the guy called up their god-tier upper support guys. Those guys took over an hour fiddling with things and along the way determined that the phone and it's IMEI were all clear, not stolen, and unlocked. The previous owner had a clean account and was in good standing. The store guy said he'd never seen anything like this and in his four years he'd never entered a SIM pin before. They additionally made sure I hadn't accidentally encrypted my SIM with a pin (I hadn't) and that all the default Verizon 000000, 123456, and 111111 codes weren't going to work. They recommended I contact Samsung support.
Samsung support thought I was an idiot and said that all the phones sold on their storefront are locked and I should contact Verizon to get it unlocked. I tried explaining all of the above but it was like talking to a brick wall.
So what have I tried?
Flashed the phone from Verizon to Unlocked to T-Mobile to Unlocked firmware using Frija and patched Odin. Verizon firmware throws a "contact Verizon" message and sometimes a code window, unlocked gives me code window, and T-Mobile just says it's locked and doesn't give me anything.
I have tried Verizon, AT&T, and T-Mobile SIMs from my friends. T-Mobile and AT&T work for a couple minutes completely normally on reboot. Connection establishes, data, text, and calls come in. Then it locks up and doesn't work. Verizon SIM works entirely normally, but doesn't unlock phone even after being left in for an hour.
Going forward I am going to try
Ask the internet for help. I've googled the living daylights out of this problem and I can't find anyone in my situation. Help?
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Flash the phone back to Verizon firmware. Perhaps the unlock mechanism works somewhere in the firmware and only when it's connected to the Verizon network. Take it to the store, have them pop a Verizon SIM in for a bit, and hope for the best. Flashing from Unlocked to VZW firmware isn't working right now for some odd reason though. It's going back to TMB instead and I'm confused about that to.
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Figure out how to get non-incompetent support out of Verizon (though I've mostly gotten there already) or Samsung and see if someone can help me. When I had to unlock my T-Mobile S8 I bought from Samsung, the IMEI numbers weren't passed to T-Mobile so the regular support people said it was impossible. Eventually I got in contact with someone who broke me out of idiot-land and directly contacted a network engineer who solved the problem in less than 10 minutes. Maybe I can find a network engineer at Verizon?
I could use a sketchy SIM unlock website. Is there any not-sketchy ones?
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hi, did you manage to solve the problem? mine S10 also asks for an unlock code 5 minutes after turning it on.
wwwxxx1982 said:
hi, did you manage to solve the problem? mine S10 also asks for an unlock code 5 minutes after turning it on.
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Click to collapse
Hello!
Yes I did solve the situation! Here's the steps that I used to unlock my Verizon Galaxy S10+
I had changed the firmware to unlocked firmware using Odin and Freya. This was premature.
Verizon does not do unlock codes. You need to have the Verizon firmware on the phone, a Verizon SIM card from a friend, access to the Verizon account, and like an hour of spare time.
Pop the Verizon SIM into your phone, you can get them from a friend, convince a Verizon store guy to help ya out, or just pay a few bucks for a prepaid plan. The phone has to be on the Verizon network for this to work.
Call up Verizon technical support. Tell them you've got a phone to unlock and have been working with their Tier 2 team to square things away. You have to be transferred to Tier 2.
Important to note that Verizon has instigated a 60 day locking policy to prevent theft and whatnot on their network. If the phone was purchased less than 60 days ago and activated on Verizon's network than you're outa luck. You got to wait. If you don't fall under this restriction, you should make sure the support people understand because they'll assume that's what's happening... a lot.
The Tier 2 people generally know what they're doing. They'll verify the device's IMEI and that it hasn't been stolen, is paid off, and that your Verizon account is in good standing. They'll need the PIN access code from the Verizon account holder or a two step verification with another one of their phones.
Once they run the unlock process you should get a text saying the phone is now unlocked. Leave the SIM in for another hour or two to allow the process to complete. I removed the SIM shortly after on the first try and it didn't work so I had to do it again.
After that the phone should be unlocked and you'll be able to flash whatever firmware you want and use it on whichever network. I've got mine running Unlocked firmware on T-Mobile, works great
If you don't have a Verizon S10+ that's locked to Verizon I dunno where to start. Contact the mod ibowtoandroid on here if you get really really stuck. He can get it unlocked but it will cost a ton. He's legit though.
camwow13 said:
Hello!
Yes I did solve the situation! Here's the steps that I used to unlock my Verizon Galaxy S10+
I had changed the firmware to unlocked firmware using Odin and Freya. This was premature.
.
Click to expand...
Click to collapse
thanks, but I upgraded the phone to another firmware with the code XAA and now I can’t get it back to Verezion
camwow13 said:
Hello!
Yes I did solve the situation! Here's the steps that I used to unlock my Verizon Galaxy S10+
I had changed the firmware to unlocked firmware using Odin and Freya. This was premature.
Verizon does not do unlock codes. You need to have the Verizon firmware on the phone, a Verizon SIM card from a friend, access to the Verizon account, and like an hour of spare time.
Pop the Verizon SIM into your phone, you can get them from a friend, convince a Verizon store guy to help ya out, or just pay a few bucks for a prepaid plan. The phone has to be on the Verizon network for this to work.
Call up Verizon technical support. Tell them you've got a phone to unlock and have been working with their Tier 2 team to square things away. You have to be transferred to Tier 2.
Important to note that Verizon has instigated a 60 day locking policy to prevent theft and whatnot on their network. If the phone was purchased less than 60 days ago and activated on Verizon's network than you're outa luck. You got to wait. If you don't fall under this restriction, you should make sure the support people understand because they'll assume that's what's happening... a lot.
The Tier 2 people generally know what they're doing. They'll verify the device's IMEI and that it hasn't been stolen, is paid off, and that your Verizon account is in good standing. They'll need the PIN access code from the Verizon account holder or a two step verification with another one of their phones.
Once they run the unlock process you should get a text saying the phone is now unlocked. Leave the SIM in for another hour or two to allow the process to complete. I removed the SIM shortly after on the first try and it didn't work so I had to do it again.
After that the phone should be unlocked and you'll be able to flash whatever firmware you want and use it on whichever network. I've got mine running Unlocked firmware on T-Mobile, works great
If you don't have a Verizon S10+ that's locked to Verizon I dunno where to start. Contact the mod ibowtoandroid on here if you get really really stuck. He can get it unlocked but it will cost a ton. He's legit though.
Click to expand...
Click to collapse
That was very helpful Thanks. I am pretty sure that my phone has passed that 60 days time frame and the device has a clean IMEI as well but I am not in the US. Do I have to be on the Verizon network or just a Verizon sim will work as well?
Tarar said:
That was very helpful Thanks. I am pretty sure that my phone has passed that 60 days time frame and the device has a clean IMEI as well but I am not in the US. Do I have to be on the Verizon network or just a Verizon sim will work as well?
Click to expand...
Click to collapse
Can someone please help?
Tarar said:
Can someone please help?
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Click to collapse
if its locked its locked.. meet verizons requirements to have it unlock or pay for a service that can unlock it for you..
theres no easy way to unlock the device.. if there was then itd be posted on xda.. and if it was that easy thered b no point in carriers locking them to begin with
Tarar said:
Can someone please help?
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Click to collapse
elliwigy said:
if its locked its locked.. meet verizons requirements to have it unlock or pay for a service that can unlock it for you..
theres no easy way to unlock the device.. if there was then itd be posted on xda.. and if it was that easy thered b no point in carriers locking them to begin with
Click to expand...
Click to collapse
Its actually done through an android app modified by the carrier. The only way to get around it would be to have the carriers unique key as well as the private signing key so you could create your own version. Then you would need a way to modify the system image and successfully install it. After all that there's a good chance there's even more security server side. (Its Verizon, so you know...)
So yes, ultimately it isnt exactly possible.
Sent from my SM-G975U1 using XDA Labs
jwarrior319 said:
Its actually done through an android app modified by the carrier. The only way to get around it would be to have the carriers unique key as well as the private signing key so you could create your own version. Then you would need a way to modify the system image and successfully install it. After all that there's a good chance there's even more security server side. (Its Verizon, so you know...)
So yes, ultimately it isnt exactly possible.
Sent from my SM-G975U1 using XDA Labs
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Click to collapse
yep.. exactly y i said he needs to unlock via official means or pay for a service.. theres plenty services out there.. of course they most likely have access to servers and some tend to be fairly expensive lol.. outside of that hes sol im afraid.
Sent from my SamPWND N976V or G975U
Verizon needs to unlock your phone if you don't want to pay a third-party service. I don't think you need to have a Verizon SIM inserted for them to unlock the phone as long as it meets the necessary requirements.
jhs39 said:
Verizon needs to unlock your phone if you don't want to pay a third-party service. I don't think you need to have a Verizon SIM inserted for them to unlock the phone as long as it meets the necessary requirements.
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Click to collapse
I believe Verizon only unlocks automatically with a sim installed thats had service for 60 days(might be 30 now). I remember seeing someone say they put a friend's Verizon sim in and rebooted and it unlocked for him. I guess they dont verify IMEI to unlock just sim number.
Sent from my SM-G975U1 using XDA Labs
jhs39 said:
Verizon needs to unlock your phone if you don't want to pay a third-party service. I don't think you need to have a Verizon SIM inserted for them to unlock the phone as long as it meets the necessary requirements.
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Click to collapse
I am outside the USA so no way to be on the Verizon network. I will however reinstall the original Verizon firmware and have some one call them for me. Let's see whether that works out or not. Thanks man.
Tarar said:
I am outside the USA so no way to be on the Verizon network. I will however reinstall the original Verizon firmware and have some one call them for me. Let's see whether that works out or not. Thanks man.
Click to expand...
Click to collapse
Curious, how did you get a verizon device outside of the country?
To point out, this is the very reason Verizon changed their sim unlocking policy.. to help prevent fraud and theft as they would take vzw devices then sell them for profit to non vzw customers and theyd be unlocked..
Bcuz of this is why they implemented the device needing to be activated on the vzw network and a 60 day period before it will be unlocked.
I dont see them being able to manually override/bypass this as it is policy. That as well as most reps dont even kno the policy and will tell you its unlocked or "verizon doesnt lock devices" which is inaccurate lol
jwarrior319 said:
I believe Verizon only unlocks automatically with a sim installed thats had service for 60 days(might be 30 now). I remember seeing someone say they put a friend's Verizon sim in and rebooted and it unlocked for him. I guess they dont verify IMEI to unlock just sim number.
Click to expand...
Click to collapse
Its not based on sim number lol..
elliwigy said:
Its not based on sim number lol..
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Click to collapse
So any random Verizon sim thats active and has had service for 60 days or more will unlock it?
If thats the case someone could still make money off them by using there sim before selling it.
Sent from my SM-G975U1 using XDA Labs
jwarrior319 said:
So any random Verizon sim thats active and has had service for 60 days or more will unlock it?
If thats the case someone could still make money off them by using there sim before selling it.
Sent from my SM-G975U1 using XDA Labs
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Click to collapse
No.. i didnt say that lol.. its not tied to the sim card.. device needs to be active on verizon for 60 days.. i always use my same sim card that ive had for years now in my new devices.. i still had to wait 60 days for it to be sim unlocked..
U cant just pop an old sim in and have it unlock.. the device itself needs to be active 60 days..
When checking if a device is sim unlocked or not u dont put the sim number into the checker, u put the imei.. this is bcuz its tied to the imei/device.. not sim card itself..
What i dont know however is if you only need to activate it once on vzw network or if it needs to remain on vzw the full 60 days.. then again u cant use it on other networks until its unlocked anyways
Sent from my SM-N976V using Tapatalk
elliwigy said:
No.. i didnt say that lol.. its not tied to the sim card.. device needs to be active on verizon for 60 days.. i always use my same sim card that ive had for years now in my new devices.. i still had to wait 60 days for it to be sim unlocked..
U cant just pop an old sim in and have it unlock.. the device itself needs to be active 60 days..
When checking if a device is sim unlocked or not u dont put the sim number into the checker, u put the imei.. this is bcuz its tied to the imei/device.. not sim card itself..
What i dont know however is if you only need to activate it once on vzw network or if it needs to remain on vzw the full 60 days.. then again u cant use it on other networks until its unlocked anyways
Sent from my SM-N976V using Tapatalk
Click to expand...
Click to collapse
Where does it say that on the verizon site or fcc site? I see you just need to activate it with a valid verizon account then 60 days it's unlocked...
---------- Post added at 02:27 AM ---------- Previous post was at 02:20 AM ----------
elliwigy said:
No.. i didnt say that lol.. its not tied to the sim card.. device needs to be active on verizon for 60 days.. i always use my same sim card that ive had for years now in my new devices.. i still had to wait 60 days for it to be sim unlocked..
U cant just pop an old sim in and have it unlock.. the device itself needs to be active 60 days..
When checking if a device is sim unlocked or not u dont put the sim number into the checker, u put the imei.. this is bcuz its tied to the imei/device.. not sim card itself..
What i dont know however is if you only need to activate it once on vzw network or if it needs to remain on vzw the full 60 days.. then again u cant use it on other networks until its unlocked anyways
Sent from my SM-N976V using Tapatalk
Click to expand...
Click to collapse
Where does it say that on the verizon site or fcc site? I see you just need to activate it with a valid verizon account then 60 days it's unlocked...
Urbbs said:
Where does it say that on the verizon site or fcc site? I see you just need to activate it with a valid verizon account then 60 days it's unlocked...
---------- Post added at 02:27 AM ---------- Previous post was at 02:20 AM ----------
Where does it say that on the verizon site or fcc site? I see you just need to activate it with a valid verizon account then 60 days it's unlocked...
Click to expand...
Click to collapse
That's exactly what I said lmao.. u need to activate it on vzw then wait 60 days and it will be unlocked..
A quick Google search you can easily find vzw unlock policy:
https://www.verizon.com/about/consumer-safety/device-unlocking-policy