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I bought my xoom on launch day and love it but on the left side next to the volume buttons i get a creak sound and a loose feeling like the back cover is loose its right under the volume down button
i looked it up on google and saw someone else have the same problem but im not sure if i get another if its gonna feel the same way
Mine is solid as a rock. I would take it back.
Sent from my Xoom using Tapatalk
I didn't notice having a problem with this either but I'll be double checking it tonight..=)
No such thing with mine.
its right where the back cover and edge of screen meet on the side with volume buttons
i bought it from best buy and there out of stock so i need to wait. luckily i have a 45 day return policy on it
nothing wrong with mine. Very solid
Swap it out. I just checked mine and it is clean and tight.
android_geoff said:
I bought my xoom on launch day and love it but on the left side next to the volume buttons i get a creak sound and a loose feeling like the back cover is loose its right under the volume down button
i looked it up on google and saw someone else have the same problem but im not sure if i get another if its gonna feel the same way
Click to expand...
Click to collapse
No such issue here. Go check a demo unit to compare. I think you need to return it.
Plastic on top bends and creeks on mine...
Sent from my Xoom using XDA App
Saw this in a search, same problem here. Is this really not a common issue? It's terrible when you pick up your $800 tablet and it makes an awful noise like it's going to break.
Just got mine out my bag to check but it's solid.
Noticed a gap in mine today before seeing this thread. What bothers me most is the creak/crack if I press a particular part of the screen. (Jump button in Cordy) .
Sent from my HTC Desire using Tapatalk
alias_neo said:
Noticed a gap in mine today before seeing this thread. What bothers me most is the creak/crack if I press a particular part of the screen. (Jump button in Cordy) .
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
The creak is absolutely annoying.
I think i may just buy a transformer and take the xoom back and save $400.
Sigh.
i have also noticed mine has started doing this...
I know mine has made this noise before but it comes and goes. Its a bit annoying but doesn't seem to be consistently happening.
subminimal said:
I know mine has made this noise before but it comes and goes. Its a bit annoying but doesn't seem to be consistently happening.
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Click to collapse
If you find the area, you won't be able to ignore it.
Try this: Go to the metal part on the left side where it starts below the volume/plastic, put your thumb on the edge and "pry" that area away from the glass (towards the back) report back with noise.
eallan said:
If you find the area, you won't be able to ignore it.
Try this: Go to the metal part on the left side where it starts below the volume/plastic, put your thumb on the edge and "pry" that area away from the glass (towards the back) report back with noise.
Click to expand...
Click to collapse
Turns out it didn't matter. I ended up taking my wifi xoom back and exchanged it for another one. My original started showing dust under the screen! Looked on here and seems to be one of many occurrences...
Mine also!
Sent from my Xoom using XDA App
subminimal said:
Turns out it didn't matter. I ended up taking my wifi xoom back and exchanged it for another one. My original started showing dust under the screen! Looked on here and seems to be one of many occurrences...
Click to expand...
Click to collapse
Nice, my power button only works 1/3 of the time at the most, so it's likely getting exchanged anyway, maybe returned.
Same here creak/crack from left side,
I've seen the thread addressing some sunken/flush home buttons.
But does anyone else have a slightly sunken unlock button?
Mine seems to be quite noticeably smaller than the volume rocker and can be tricky to push. This is my second s4, the first one I replaced due to a funky battery , but I don't remember it being nearly this hard to press the unlock button. It seems like the actual switch for it is directly in the middle and the button can be held down on either side without actually engaging the unlock button.
I might just be overly sensitive looking for every possible thing on my new phone ,specially after having something wrong with the previous one. But my return/exchange window is closing (2 days left) I got it from best buy. They did the first exchange no problem, I'm not sure if they'll be willing to do a second one simply for this issue.
I plan on swinging into the local AT&T and possibly best buy tomorrow to look at their display models and see how big of a difference there is. If the unlock button is supposed to be as sturdy and out of the body as the volume rockers, I might address an employee and see if I could swap again.
MentalToast said:
I've seen the thread addressing some sunken/flush home buttons.
But does anyone else have a slightly sunken unlock button?
Mine seems to be quite noticeably smaller than the volume rocker and can be tricky to push. This is my second s4, the first one I replaced due to a funky battery , but I don't remember it being nearly this hard to press the unlock button. It seems like the actual switch for it is directly in the middle and the button can be held down on either side without actually engaging the unlock button.
I might just be overly sensitive looking for every possible thing on my new phone ,specially after having something wrong with the previous one. But my return/exchange window is closing (2 days left) I got it from best buy. They did the first exchange no problem, I'm not sure if they'll be willing to do a second one simply for this issue.
I plan on swinging into the local AT&T and possibly best buy tomorrow to look at their display models and see how big of a difference there is. If the unlock button is supposed to be as sturdy and out of the body as the volume rockers, I might address an employee and see if I could swap again.
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Click to collapse
Should be the whole button. Not just the middle. Just tried it on mine.
MentalToast said:
I've seen the thread addressing some sunken/flush home buttons.
But does anyone else have a slightly sunken unlock button?
Mine seems to be quite noticeably smaller than the volume rocker and can be tricky to push. This is my second s4, the first one I replaced due to a funky battery , but I don't remember it being nearly this hard to press the unlock button. It seems like the actual switch for it is directly in the middle and the button can be held down on either side without actually engaging the unlock button.
I might just be overly sensitive looking for every possible thing on my new phone ,specially after having something wrong with the previous one. But my return/exchange window is closing (2 days left) I got it from best buy. They did the first exchange no problem, I'm not sure if they'll be willing to do a second one simply for this issue.
I plan on swinging into the local AT&T and possibly best buy tomorrow to look at their display models and see how big of a difference there is. If the unlock button is supposed to be as sturdy and out of the body as the volume rockers, I might address an employee and see if I could swap again.
Click to expand...
Click to collapse
Mine is exactly the same as yours. Its defective. Period. I'm getting it replaced later today. I'd recommend you do the same while you can. They have to exchange the phone if your not happy with it. This issue will definitely get worse over time. The power button should not be slightly sunken in. I'd get this taken care of ASAP so you can start enjoying the phone.
As the others said, this definitely seems abnormal from your description. It's not like they'll turn you down on replacing your phone. If you're really curious, go ask a sales rep at an AT&T store about the buttons, and see what he/she says. Even then I'm pretty sure they are still obligated to replace it if you are unsatisfied.
Sent from my SAMSUNG-SGH-I337
MentalToast said:
<snip>
But does anyone else have a slightly sunken unlock button?
<snip>
Click to expand...
Click to collapse
As a few others have pointed out it does seem like you're dealing with a defect. I hope you are able to get AT&T to exchange it. You should post back after you swing into their office and let us know how that went.
djDef said:
As a few others have pointed out it does seem like you're dealing with a defect. I hope you are able to get AT&T to exchange it. You should post back after you swing into their office and let us know how that went.
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Click to collapse
Just swung by ATT, showed the rep there and had him compare the two and felt myself. He didn't notice much of a difference. I did notice theirs seemed much sturdier. The store is right next to best buy so I'm going there next to check out their display model and hopefully get it switched out. Still not sure if I'm just letting my tech OCD get the best of me or if it's a legit defect.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Went to best buy and got to inspect another phone or two, seems like all of them that i checked out are just about the same as mine. Guessing it's just my OCD.
I noticed that the back capacitive button is not as sensitive as the multi-task capacitive button. At first, I thought I wasn't pressing the back button at the right place, but after testing it, it turns out that the bottom of the lit area requires much more pressure before it registers a touch. I compared it against the multi-task button and the Galaxy Note 3. Unfortunately, it appears that my Galaxy Note 4 capacitive back button does not register touches on the bottom half unless more pressure is used. Interestingly, the back capacitive button responds to the slightest stylus touch.
I do have a Spigen screen protector on, but it does not affect the sensitivity of the multi-task button, so I figure it doesn't affect the back button, either.
Is anyone else experiencing this? Thanks in advance.
I dont feel like mines sensitive enough either sometimes.i have to press twice
I thought I was going crazy staring at every press on the back button. I have the same issue. Have to press it more then once. I just used my spen and noticed that the top of the back button above the arrow does not register a touch. The multitasking button does on the top and bottom.
Sent from the TermiNOTEr 4!
So is this a hardware issue? Should I return phone?
Sent from the TermiNOTEr 4!
Glad and sad to know that I'm not alone. It looks like a hardware issue to me, but it might be something that affects most of the phones. I'm waiting to see if other people reply to this thread without this issue.
This issue is annoying, but it's not worth exchanging if I receive a unit that's the same, worse, or has a bad screen (I read a review where the reviewer said his unit had dead/stuck pixels near the top, though it could be a review unit concern). I'm going to the Sprint Store to check out the display unit to compare it against mine. If the display unit has a proper back button, then I might consider.
Checked out the display unit and its back button was far more functional. Exchanged mine and the newer one also has a better capacitive back button.
thedeadletters said:
Checked out the display unit and its back button was far more functional. Exchanged mine and the newer one also has a better capacitive back button.
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I think I might return mine too. It seems like the top of mine is not very responsive at all. Did you have a glass screen protector on?
Sent from the TermiNOTEr 4!
Same here in Germany. SM-N910F
Gesendet von meinem SM-N910F mit Tapatalk
Mine is also not as sensitive as I'm use to. Maybe it's meant to be that way though? It's a possibility Samsung did that to reduce the instances of accidental back button presses, but that's just a wild guess.
That makes sense but why don't we have many people complaining about it? Is this a real issue or people are thinking they are not pressing the button correctly.
Sent from the TermiNOTEr 4!
borijess said:
I think I might return mine too. It seems like the top of mine is not very responsive at all. Did you have a glass screen protector on?
Sent from the TermiNOTEr 4!
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Click to collapse
I'm sorry to hear about that. I had a Spigen Crystal screen protector on, but it did not affect the sensitivity, as the multi-task button worked perfectly. It was definitely a hardware issue solely. I applied another Spigen Crystal to the new phone and there are no issues (it came in a 3-pack).
I don't think many people are complaining about it because it's only affecting a small percentage.
2ndammendment said:
Mine is also not as sensitive as I'm use to. Maybe it's meant to be that way though? It's a possibility Samsung did that to reduce the instances of accidental back button presses, but that's just a wild guess.
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Click to collapse
I don't think that it's intended. When I took it back to the Sprint Store, the sales rep tried it out and instantly recognized that it was defective. The display unit and my new unit both have proper sensitivity.
thedeadletters said:
I don't think that it's intended. When I took it back to the Sprint Store, the sales rep tried it out and instantly recognized that it was defective. The display unit and my new unit both have proper sensitivity.
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Click to collapse
Well, I'm trying to get my unit replaced for a separate issue(screen is green towards the bottom and pink towards the top), so I will report back. Too bad every store in a 30mi radius is sold out.
Put it on "glove" mode ... helped mine
This ....
Same Issue Here
I am having the exact same problem with the back button... my struggles with getting it to work properly led me to search for others with the same issue. I'm glad that I am reading that it is not all the devices and that exchanging the Note 4 for a new one may solve the problem, as it did for a previous poster. It is frustrating that the local Verizon store does not have them in stock, and doesn't know when they will... so I guess I'll wait it out - kills the high of getting to play with/setup the new Note 4...:
OK I exchanged mine today will report back. So far it seems a bit better but not by much. Also replaced phone and got one with a gap. Oh well rather gap then a bad back button.
Sent from my SAMSUNG-SM-N910A using xda premium
borijess said:
OK I exchanged mine today will report back. So far it seems a bit better but not by much. Also replaced phone and got one with a gap. Oh well rather gap then a bad back button.
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Click to collapse
What kind of gap does your new phone have?
I have seen that screen uniformity issue in both the Note 3 and the Note 4. As far as I can tell, every Note 4 is going to have it to some degree. I was pretty upset about it with the Note 3 and exchanged it for one that wasn't as bad. I noticed it on 3 Note 4s, with some being worse than others. I hope you're able to get an improved one!
buildsafire said:
What kind of gap does your new phone have?
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Click to collapse
The gap is around the top left corner. Not bad but the first one I had was pretty much gap free. Doesn't really matter that much cause I have a case that covers it. Out of sight out of mind. So the back button seems to be better with new note. Glad I made the exchange. The only thing is that I lost my glass screen protector. Didn't want to take it off cause it would be useless to me anyways. So I applied a screen protector from my note 2. Works great covered the entire screen. The only thing it doesn't reach to the top. Just something to hold me over until I get some news ones. Also this phone seems to be much quicker than the last one. Could be a placebo effect. I also lucked on a new charger and spen tips. Guy at best buy left charger and tips. I just exchanged phone. :thumbup:
Sent from the TermiNOTEr 4!
---------- Post added at 08:20 PM ---------- Previous post was at 08:18 PM ----------
thedeadletters said:
I have seen that screen uniformity issue in both the Note 3 and the Note 4. As far as I can tell, every Note 4 is going to have it to some degree. I was pretty upset about it with the Note 3 and exchanged it for one that wasn't as bad. I noticed it on 3 Note 4s, with some being worse than others. I hope you're able to get an improved one!
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Click to collapse
I think I am going to stick with this one. Plus best buy says you can only do one exchange in the 14 day period.
Sent from the TermiNOTEr 4!
I came across a bunch of threads and videos on YouTube of people saying that their home button is loose, wiggly, and sometimes unresponsive. (as in my case)
My s6 has an issue where it didn't respond to normal pressing on the left side of the button, and since I'm left handed caused a lot of miss clicks for me.
I went to samsung today and they've sent it to the technicians, hopefully I'll get a replacement.
Here's an example from youtube of someone who has an issue on both sides of the button. (only responds in the middle)
https://www.youtube.com/watch?v=R5IIAIl0Dfw
Since this is a manufacturer problem, I think Samsung should recognize this issue and replace units that have that issue.
Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.
Apoxx said:
Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.
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Click to collapse
Mine is on the left side only as well, I'm not sure how the 14 days return policy apply to electronic devices in my country, I didn't even notice the problem at first, now that period has passed anyway so I gave it to Samsung under their warranty, hopefully they'll either fix it or replace the device and won't just claim it's not a real issue or something, it's a premium device that I paid a lot for, there shouldn't be issues like this with a premium phone.
They hand out refurbs under warranty. I would've kept it for something that minor.
I wonder if that's an issue that can be repaired though, like replacing the button or something. (using the manufacturer warranty of course)
Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.
Roman5 said:
Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.
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Click to collapse
My first S6 had the exact same problem. I got a replacement with a fully functional home key. Too bad a third of the screen had a really bad case of pink tint. Getting a replacement tomorrow. I wonder what will be wrong with that one...
I am getting a bit fed up with the inconsistent build quality of these phones.
This has ALWAYS been the case with the Galaxy series of phones.
I had 7 replacement S4s, YES 7!!! Because each replacement I got had a fault be it pink tint, green tint, banding on the screen, wobbly power buttons, wobbly home button etc
I finally gave up on my 7th handset and made do with a defective power button as it had a near perfect screen.
So basically, I would rather a wonky home button than half a screen that's pink.
Think twice about sending in for replacement.
My S6 has very unresponsive capacitive buttons, the back button especially doesn't register i've touched it 25% of the time.
But, the screen is good, so I'm living with it.
Oliv3 said:
They hand out refurbs under warranty. I would've kept it for something that minor.
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Click to collapse
Refurbished phones like Apple does? So if i send my phone that has a little scratch on the frame i'll get one without it? Because i have the wiggly home button that doesnt respond to clicks on the sides, but i didnt want to send it to repair and be without phone for a couple of weeks, but getting rid of the scratched frame would make me send it.
They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.
Dunams said:
They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.
Click to expand...
Click to collapse
Probs they send out refurbished products in the US only, you know to be on the same level of Apple. I think i'll wait then, the problem doesnt bother me that much.
Hi All -
I notice a weird issue with my home button. Sometimes my home button fails to register a normal tap on the left-ish side. If I press down in the center, it works fine.
Furthermore, if I hold down the home button towards the right side to launch google on-tap, it will launch, but if I use the same kind of pressure on the left, it doesn't launch. I really have to press down on the left side to launch it. Does anyone else experience this issue? Should I exchange it? If I were to guess around 14/15 home button clicks register.
ETA - I just uploaded this video, you should be able to see the issue pretty clearly. (Sorry it's sideways.) https://www.youtube.com/watch?v=j9vZ0aQnLdw
shadow82x said:
Hi All -
I notice a weird issue with my home button. Sometimes my home button fails to register a normal tap on the left-ish side. If I press down in the center, it works fine.
Furthermore, if I hold down the home button towards the right side to launch google on-tap, it will launch, but if I use the same kind of pressure on the left, it doesn't launch. I really have to press down on the left side to launch it. Does anyone else experience this issue? Should I exchange it? If I were to guess around 14/15 home button clicks register.
Click to expand...
Click to collapse
I have the same exact issue - just as you described.
Since I have Jump On Demand, and I won't be upgrading to anything this year until the Note 6, I'll probably just wait 3 months or so then Jump to a brand new S7 Edge instead of dealing with an exchange and all that drama. It's an issue, sure, but a minor one and doesn't really affect how I use the phone.
I have already adapted to pushing more firmly and in the middle. Crisis averted lol
Sent from my SM-G935W8 using Tapatalk
Here is a sideway video of what is happening - https://www.youtube.com/watch?v=j9vZ0aQnLdw
Think I should return it?
Brava27 said:
I have already adapted to pushing more firmly and in the middle. Crisis averted lol
Sent from my SM-G935W8 using Tapatalk
Click to expand...
Click to collapse
Exactly
I had same problem. I returned it and got a refund, now purchased a new one which works fine.
Definitely a fault that will continue to annoy so best to get a replacement.
Had the same thing.. Go refunded since there are no s7edge on stock yet
Verstuurd vanaf mijn XT1032 met Tapatalk
So it seems like a pretty common problem I'm guessing. I'm still trying to figure out if I should return it or not. Or if its worth it.
Other than lackluster battery life and the home button, the phone is perfect with no display tinting/issues so I'm a little worried if I exchange, I might get a bad display.
Decided to gamble and return it. I don't think this should be happening on a $800 device. Really hope its fixed on my next one, and without other issues.
shadow82x said:
Decided to gamble and return it. I don't think this should be happening on a $800 device. Really hope its fixed on my next one, and without other issues.
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Click to collapse
Good job
Verstuurd vanaf mijn XT1032 met Tapatalk
Mine has a tiny amount of play in it, but I'm not risking my otherwise perfect device because there are too many other risks. As long as it doesn't break it's not bothering me.
My Home button seems okay with one big exception. The fingerprint sensor. It has trouble picking up my fingerprint. There is noticeable lag recognizing the fingerprint when it's coming back from sleep. It unlocks on the first try about 50-60%. The rest take 2 or 3 tries. Once it failed enough times I was locked out. Retraining didn't help.
Also, the button's right side is more clicky (in a good way) and responsive than the left, which is harder to push down. This gives the button an odd switch-like response. But it does work besides the fingerprint so I'm hesitant to exchange it.
For anyone who says it's wiggly or has play, is it as bad as this S6 video? From what I gather, every Samsung phone has a bunch of these issues with the home button. Most people are affected, some worse than others, some not at all. Mine is nowhere near as bad as this video, you have to look very close to see the slight bit of movement and the click is nowhere near this loud.
https://www.youtube.com/watch?v=Y5FoWeDGQZ4
Bumping this up so more people answer. Still undecided what to do.
same issue on the left side its sometimes unresponsive..............
Hmm this is interesting. My girlfriend said the left side of her home button was loose but mine has been fine. I guess it's actually a defect and she should exchange it for a new one. Just wonder if Tmo will accept it for an exchange.
Went to exchange mine because of the home button and found out that every single demo unit was fine, and each one had a home button that was raised up from the screen. Mine is almost flush. Problem is no stores have any in Stock
berfles said:
Went to exchange mine because of the home button and found out that every single demo unit was fine, and each one had a home button that was raised up from the screen. Mine is almost flush. Problem is no stores have any in Stock
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Click to collapse
It's just luck of which one you get I have an unresponsive left side home button as well... But probably gonna stick this one out... This is my 3rd S7 edge... Fist one had low microphone.... 2nd had pink tinted screen... This one is perfect and bright... Would rather have a perfect screen and power button than a mushy home button... So I'm done exchanging.... I had an S6 that rattled just like the video.... Took it back and the next one started a month later...... First thing I checked on these phones..... My black G935 home button is pretty flush to the glass unlike my girlfriends silver one that doesn't have any issues
Galaxy S7 edge
I have exactly the same issue on my s7 edge bought from amazon.co.uk (I'm from Greece). Official service here in Greece told me that the Home Button is manufactured to working properly only when I press it at the center, so mine have no problem!!! This answer is bull ****!!!!
Is there any global Samsung customer support mail to send an email to replace my Home button or my phone?
Στάλθηκε από το SM-G935F μου χρησιμοποιώντας Tapatalk
Bump this to say my s7e black pearl which was manufactured in 01/2017 also have a home button which is not responsive on the left
This must be an issue for a lot of samsung phone.