MobileIron issues - Samsung Galaxy S7 Edge Questions and Answers

Not sure if this is due to Marshmallow or newer Samsung email client but email flow stops after a few hours and the only way to kick start it is to remove email account and let it drop again from the MDM. Is anybody using MobileIron and can chime in on their experience? I had no issues with Edge Plus, btw

Same issue. I found that if you go to settings within the email client and then select your account -> Exchange Server settings and then just click Done. That gets it going again for me. Big problem.
morbidz said:
Not sure if this is due to Marshmallow or newer Samsung email client but email flow stops after a few hours and the only way to kick start it is to remove email account and let it drop again from the MDM. Is anybody using MobileIron and can chime in on their experience? I had no issues with Edge Plus, btw
Click to expand...
Click to collapse

BrianWJudy said:
Same issue. I found that if you go to settings within the email client and then select your account -> Exchange Server settings and then just click Done. That gets it going again for me. Big problem.
Click to expand...
Click to collapse
Do you know your MIron server version?

Release Version:
Core 7.5.3.0 Build 14
Sentry Standalone 6.1.0 Build 69

BrianWJudy said:
Release Version:
Core 7.5.3.0 Build 14
Sentry Standalone 6.1.0 Build 69
Click to expand...
Click to collapse
I updated the Core from 8.0 to 8.5 and the issue is gone.

We have had our Core and Sentry updated to the latest version for a little while now and so far every Galaxy S6/7 running marshmallow update are having a similar issue. Opened up a case with MobileIron and they are claiming it is an issue on Samsung's end and to open a ticket with them. Workaround is to go to settings within the email client and then select the account -> Exchange Server Settings and then just click Done and it will work for a random amount of time.

My wife has a mobileiron setup from her job. But she has a different issue. I was looking if there's anything that can be done on the client side. The sync seems to work ok but when some messages are deleted from the inbox on the PC - on the mobile they show up in both deleted items and inbox.
And no matter how I update the email they don't get removed from the inbox.
It happens to some messages, not all.
I don't work for her company so I have no idea how the server is set up but it looks very weird.

MobileIron is a joke in my opinion. I experience sync issues, can't use finger print unlock on my Note 4, and the Email+ app is laughable. Now that a bootloader unlock is available for the Note 4 I am hoping to find a way to use MobileIron with root access but that may be difficult considering it has root kit detection built in.

SOLUTION
Hi all, I had the same problem with my Galaxy S7 Edge Duo that my exchange email randomly stop syncing. I contacted Samsung support but they did not have a solution.
At the end, I downloaded a new official firmware on sammobile and flashed it with odin then my problem has gone away. My email sync every time now.
I hope this helps other who is experiencing the same problem.
Cheers!

Related

Exchange security still not working

hello,
i am so chocked that nobody is complaining about Exchange security not working with GRI40 either. the only ROM working fine are HTC Sense rom...
i know it is not important for most of you but i am stucked with a phone that cannot connect to my Exchange system...but i want vanilla ROM working...
I have no issues.
securities policy
difrnt said:
I have no issues.
Click to expand...
Click to collapse
Password/PIN required
failed attempts 10
Min Length 5
Timeout 1800 sec.
Password recovery.
This is what i need and this is not supported by vanilla Android ROM.
Only touchdown and HTC sense support this.
So this work for you but only for basic security, not like 95 % of enterprise companies out there...
Best
cedricj said:
Password/PIN required
failed attempts 10
Min Length 5
Timeout 1800 sec.
Password recovery.
This is what i need and this is not supported by vanilla Android ROM.
Only touchdown and HTC sense support this.
So this work for you but only for basic security, not like 95 % of enterprise companies out there...
Best
Click to expand...
Click to collapse
Maybe only 5% of the companies have that restriction??
I have used my phone with two different "enterprise" companies and have not had an issue.
No issues here either. Using a major law firms exchange.
Liking the update to include signatures on replies now. That's the way it should be.
Exchange Sync Issues
I also had (have?) issues and I mentioned them as part of another note on my overall response to 2.3.3. (in a phrase, not worth it) but nobody else seemed to be interested in that thread. So, welcome.
2.3.3. on my stock N1 has suffered the following problems:
1. Would not connect to Exchange server after I updated to 2.3.3
2. So I cleared data in "email" app, forced close, and tried to reinstall from
Home>Menu>Accounts. Also rebooted.
3. When trying to install from Home>Menu>Accounts I found NO PROVISION FOR MANUAL SETUP, i.e., manually entering domain name and exchange server ID; you can only enter your email address and password. The Gingerbread Manual mentions there is provision for manual setup in case of problems, but they don't tell you that you have to. . .
4. Set up from eMail App in the App drawer. When I set up that way there is a button for Manual Install.
5. Without Manual Install it is probable that your phone is assuming a domain name or ID that is wrong, and it will never connect.
6. After the successful re-install and use for about a day, 2.3.3. wiped out my server connection again arbitrarily (I never turn the phone off/on, etc.; it just did it) and I had to set up again.
This is definitely a BUG in 2.3.3--very definitely the inability to manually set up from any screen on which you can set up an account.
Same problem here, although it looks that Exchange is setup correctly -following instructions of ecdy, there is NO data synchronization at all with my exchange account! As under Froyo there were no problems at all, this MUST be a Gingerbread bug. Anybody any solution, workaround, please?
N1, unrooted stock, 2.3.3. OTA.
ecdy said:
I also had (have?) issues and I mentioned them as part of another note on my overall response to 2.3.3. (in a phrase, not worth it) but nobody else seemed to be interested in that thread. So, welcome.
2.3.3. on my stock N1 has suffered the following problems:
1. Would not connect to Exchange server after I updated to 2.3.3
2. So I cleared data in "email" app, forced close, and tried to reinstall from
Home>Menu>Accounts. Also rebooted.
3. When trying to install from Home>Menu>Accounts I found NO PROVISION FOR MANUAL SETUP, i.e., manually entering domain name and exchange server ID; you can only enter your email address and password. The Gingerbread Manual mentions there is provision for manual setup in case of problems, but they don't tell you that you have to. . .
4. Set up from eMail App in the App drawer. When I set up that way there is a button for Manual Install.
5. Without Manual Install it is probable that your phone is assuming a domain name or ID that is wrong, and it will never connect.
6. After the successful re-install and use for about a day, 2.3.3. wiped out my server connection again arbitrarily (I never turn the phone off/on, etc.; it just did it) and I had to set up again.
This is definitely a BUG in 2.3.3--very definitely the inability to manually set up from any screen on which you can set up an account.
Click to expand...
Click to collapse
I do believe there is an issue with not having the manual setup option. I read somewhere on here that someone got the manual option after the automatic setup failed 10 times. A bug yes, but once account is set up, everything works as it should.
derfo said:
I do believe there is an issue with not having the manual setup option. I read somewhere on here that someone got the manual option after the automatic setup failed 10 times. A bug yes, but once account is set up, everything works as it should.
Click to expand...
Click to collapse
No, pity, NOTHING works as it should - read my post above, please. Since Gingerbread (N1, stock, unrooted, 2.3.3. OTA) exchange sync lost, although it LOOKS set up correctly (accepts all, password, username) does NOT sync mail, calendar!
Anybody any solution please?
Strange thing noticed: after OTA Gingerbread Hotmail account in mail survived, exchange account (company) went lost.. Anything to do with problem?
bmszabo said:
No, pity, NOTHING works as it should - read my post above, please. Since Gingerbread (N1, stock, unrooted, 2.3.3. OTA) exchange sync lost, although it LOOKS set up correctly (accepts all, password, username) does NOT sync mail, calendar!
Anybody any solution please?
Strange thing noticed: after OTA Gingerbread Hotmail account in mail survived, exchange account (company) went lost.. Anything to do with problem?
Click to expand...
Click to collapse
I did a manual upgrade to GB (clean upgrade). Maybe the OTA has broken something.
Exchange Sync problems
As far as other email accounts are concerned: GMail worked fine; Yahoo! Mail, which was originally set up in the OS's "Accounts" mode, didn't work. Downloading the Yahoo! Mail App fixed that.
Maybe there's a Hotmail app too.
It sounds like bmszabo isn't getting refreshed (synced); check all accounts settings that adjust sync frequency and do a "sync now" to see if it works.
Before I erased all the data in my Exchange a/c on the phone I would get a screen with all my emails and contacts up to the point where I had installed 2.3.3, but nothing thereafter. The phone will store old data but if it can't connect to the server it won't add anything new. Why does bmszabo say "it LOOKS set up correctly (accepts all, password, username)"? It will remember the correct pwd and username as you put them in, along with an incorrect domain name and server, and never be able to connect.
ecdy said:
It sounds like bmszabo isn't getting refreshed (synced); check all accounts settings that adjust sync frequency and do a "sync now" to see if it works.
Before I erased all the data in my Exchange a/c on the phone I would get a screen with all my emails and contacts up to the point where I had installed 2.3.3, but nothing thereafter. The phone will store old data but if it can't connect to the server it won't add anything new. Why does bmszabo say "it LOOKS set up correctly (accepts all, password, username)"? It will remember the correct pwd and username as you put them in, along with an incorrect domain name and server, and never be able to connect.
Click to expand...
Click to collapse
Sorry, trying to explain things happened since GB OTA upgrade: after setting up exchange account, Exchange sync setup looks allrite, after asking about administrator priorities (and accepting them) sync sign turns green, looks like account setup correct, shows empty mailbox, but it DOES NOT sync with my mail, neither with calendar; as a matter of fact, my exchange calendar does not even show up on the list of calendars in Agenda...
O yes, forgotten: manual sync, although green wheel spins shortly, does not change a thing, neither..
Another similar issue with Exchange not syncing came up with CM 6.1.1. The fix was to reinstall the Email.apk.
http://forum.cyanogenmod.com/topic/13900-fix-exchange-2010-activesync/
ecdy said:
3. When trying to install from Home>Menu>Accounts I found NO PROVISION FOR MANUAL SETUP, i.e., manually entering domain name and exchange server ID; you can only enter your email address and password. The Gingerbread Manual mentions there is provision for manual setup in case of problems, but they don't tell you that you have to. . .
Click to expand...
Click to collapse
Firstly, you enter email and password. If you want to include domain name - you write your email like this: domain\[email protected]
After you enter it, whether it fails or succeeds - it presents you with manual setup screen.
derfo said:
Maybe only 5% of the companies have that restriction??
I have used my phone with two different "enterprise" companies and have not had an issue.
Click to expand...
Click to collapse
5 % pf the companies uses Exchange security? you must be kidding right? what my company is asking for in term of security is just basic. So i cannot believe that sorry.
This is really basic functionalities for security. It works on iphone, on Sense, on Symbian, but not on Android. So i am not getting it. If it works everywhere else than Android, it means that definitively more than 5 % of companies are requiring these basic security features.
My 2 cents of course and nothing personal!
best
cedricj said:
5 % pf the companies uses Exchange security? you must be kidding right? what my company is asking for in term of security is just basic. So i cannot believe that sorry.
This is really basic functionalities for security. It works on iphone, on Sense, on Symbian, but not on Android. So i am not getting it. If it works everywhere else than Android, it means that definitively more than 5 % of companies are requiring these basic security features.
My 2 cents of course and nothing personal!
best
Click to expand...
Click to collapse
What I am saying is that there are plenty of people who are able to connect to their Exchange servers just fine which do HAVE exchange security enabled. Maybe your company has additional security restrictions enabled. If so, then your company will fall in the 5% subset.
derfo said:
What I am saying is that there are plenty of people who are able to connect to their Exchange servers just fine which do HAVE exchange security enabled. Maybe your company has additional security restrictions enabled. If so, then your company will fall in the 5% subset.
Click to expand...
Click to collapse
well got your point... But why does all vendors supports the ""Only"" 5 % but not Android?
well...
who cares... probably the answer...
Best
I am using cyanogenmod 7 RC1 (gingerbread) and have tried multiple roms including googles vanilla and NONE of them have supported my company's exchange setup. This was supposed to be fixed in froyo and for people using sense it is fixed.
Basically when i manually setup activesync it says the phone doesn't support the security features.
Who cares if my company uses extra security or not. It works on HTC and iphone/ipad.
Google is basically doing half assed exchange support and I will keep telling people they will probably need to shell out for touchdown if they move to android until they fix it.
Google needs to support ALL ACTIVESYNC SECURITY settings, anything less isn't good enough.
I think You are right; Exchange sync (cal, mail) worked PERFECT with Froyo, and with Gingerbread it is completely lost.. I don't think any firm can do this to customers using their OS, and I do hope somebody gots a solution soon (or: Google fixes the issue?).
In the meanwhile: as I cannot use my company mail/ calendar: I wish I stayed with Froyo!!
jerkfaceirl said:
I am using cyanogenmod 7 RC1 (gingerbread) and have tried multiple roms including googles vanilla and NONE of them have supported my company's exchange setup. This was supposed to be fixed in froyo and for people using sense it is fixed.
Basically when i manually setup activesync it says the phone doesn't support the security features.
Who cares if my company uses extra security or not. It works on HTC and iphone/ipad.
Google is basically doing half assed exchange support and I will keep telling people they will probably need to shell out for touchdown if they move to android until they fix it.
Google needs to support ALL ACTIVESYNC SECURITY settings, anything less isn't good enough.
Click to expand...
Click to collapse
Agree with you...
thank you for your support. Started to feel alone here!

ICS Problem with Exchange 2007 accounts

hello friends,
maybe someone of you is able to help, or at least enlighten me about the cause of this:
since i use ICS on my note (about for 2 weeks, starting with stunner) i have REALLY BIG problems with one of my exchange accounts, the one which is running on a hosted exchange 2007 (second account with my corporate exchange 2010 is fine)! so until today i hoped that the "official ICS" for the note won't show this behavior, but now with a total clean install of the today released LPY and therefore OFFICIAL SAMSUNG ICS rom, the problem persists!
description:
95 out of 100 trys to connect to my exchange account fails with a message telling me that there is a security error (if needed i can provide some screenshots) telling me that either my username and/or password is incorrect! this makes it almost impossible even to simply add the account. and, on the rare occasions (which SOMETIMES can be triggered through a connection change between wifi and 3g) when the phone is able to connect (and sync), it stops after a few minutes again with the same error.
i re-added the account numerous times, tried everything which came through my mind (change password, enabled and disabled sec features) and trust me, i know what i'm doing here. i configure exchange accounts since almost 10 years from now!
clues:
there are a few tickets existing on http://code.google.com/p/android regarding this issue, but with different "flavours":
http://code.google.com/p/android/issues/detail?id=16992
http://code.google.com/p/android/issues/detail?id=19366
http://code.google.com/p/android/issues/detail?id=25315
to sum it up:
google developers are recognizing the problem (it seems to exist since android 3+ to some extent) but are unable to provide a solution until now. it seems to be a problem with an EAS policy refresh, which fails and therefore closes (or does not even open) the connection! a guy suggested to disable these policy refresh in the EX2007 config, but this would only be possible if you are the admin of this server (and i doubt that it would make sense, security-wise, too)!
another theory says this mess is due to implementation errors in the connection layer, which directly affects wifi and 3g connection behavior...
i guess that this problem would now get's more imminent, as this security error wasn't occurring at gingerbread. and now more and more people with smartphones will migrate to ICS!
what do you think?
does anybody else experience this? or am i one of the few unlucky bastards?
regards,
markus
so, is exchange 2007 working for everyone?
this would be important to know for me, because in this case i would have
to blame my exchange provider for wrong EAS settings!
can a few people with an exchange 2007 account confirm that their sync work flawlessly? anyone please?
Just realized my exchange account is not syncing unless I open the client.
My work is running exchange 2003
Never had this issue with imilka ROM weird
Sent from my GT-N7000 using xda premium
mardos said:
Just realized my exchange account is not syncing unless I open the client.
My work is running exchange 2003
Never had this issue with imilka ROM weird
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
This seems to be the case on all TW based roms, no matter if GB or ICS at least for me. It syncs fine with Hotmail service but not with my company's 2003 server so there has to be some incompatibility there. When disabling all syncs and re-enabling them it started syncing. Just had to wait for about 30 minutes to get all info synced.
E: On AOSP based (CM9, AOKP) everything works as it should right from the beginning without the extra hassle.
I'm working properly in Galaxy Note, from KKA to LPY, with Exchange 2007 SP3.
Syncing is correct in my case.
Samsungs version of ICS (or Gingerbread) doesn't communicate with Lotus Notes traveler active sync. Cyanogen 9 (ICS) is working out of the box. In Gingerbread the Traveler App is working but in Samsungs version of ICS the widgets dont work.
after fiddling around this WE i think there would be no other solution as reverting back to GB (which would suck, and therefore is no real option), or to change to a hoster with exchange 2010!
every client i tried shows the same behavior, if i'm able to establish a connection it won't last long till the security error reappears! this renders my account almost useless...
i will update this post if something changes!

[Q] Note 3 Email Exchange Issue

My dad just got a note 3 from an iphone 5. This was a huge step for him and he loves the phone. The only problem is his Exchange email folders are not syncing. This is a deal breaker for him and he will go back to iphone if I cant resolve this issue.
Sending and receiving emails works great. The sub folders are the only problem. His folder structure looks something like thins
Inbox
-HR
-Personnel
--person1
--person2
-To Do
Inbox and HR are the only two folders showing up. I have removed and re-added the account too many times to count. I set the sync to 1 month and manually put emails from today in the missing folders. I have tried 3 days sync as well, no luck. I have gone though ever single setting and cant figure this issue out.
Today I downloaded touchdown and folders synced perfectly. Is there something I am missing? Are others having this issue? I haven't found any solutions on Google or Searching this forum.
One last thing, I am one of the admins for the company. No other Android or Samsung users have this issue. We have exchange 2007 and 2010.
Thanks,
MC
mc10mc10 said:
My dad just got a note 3 from an iphone 5. This was a huge step for him and he loves the phone. The only problem is his Exchange email folders are not syncing. This is a deal breaker for him and he will go back to iphone if I cant resolve this issue.
Sending and receiving emails works great. The sub folders are the only problem. His folder structure looks something like thins
Inbox
-HR
-Personnel
--person1
--person2
-To Do
Inbox and HR are the only two folders showing up. I have removed and re-added the account too many times to count. I set the sync to 1 month and manually put emails from today in the missing folders. I have tried 3 days sync as well, no luck. I have gone though ever single setting and cant figure this issue out.
Today I downloaded touchdown and folders synced perfectly. Is there something I am missing? Are others having this issue? I haven't found any solutions on Google or Searching this forum.
One last thing, I am one of the admins for the company. No other Android or Samsung users have this issue. We have exchange 2007 and 2010.
Thanks,
MC
Click to expand...
Click to collapse
It's a known issue. Some stock email apps don't sync all folders. You can use either Touchdown on your Note 3 or buy a Sony Xperia Z1, where the stock email is able to sync all folders. :cyclops:
Unless Samsung updates the Email App, there is no way to fix your problem.
thanks. are there any better alternatives to touchdown. The UI is horrendous. Not a fan of K9 either. But at least they work
K9 seems to have been updated since I last looked at it. Ill give that a shot too. Are all users having this issue. This particular user has an ridiculous amount of email. but I don't think that is the issue here.
k3000 said:
It's a known issue. Some stock email apps don't sync all folders. You can use either Touchdown on your Note 3 or buy a Sony Xperia Z1, where the stock email is able to sync all folders. :cyclops:
Unless Samsung updates the Email App, there is no way to fix your problem.
Click to expand...
Click to collapse
REALLY? How?
Do tell me, because I have a friend with a Z1 and is cursing exactly because he cannot exactly that.
And he has a tree of around... 50 tree nodes in his mail, that he needs to MANUALY set to "push" one by one! (exactly like my Galaxy Note 1)
Do you know a better way?
Try k9..not the app store version.. download from the development site
http://code.google.com/p/k9mail/downloads/list
Try 4.800 the 4.801 file is corrupt I think.
Been using this .
Teleported from my SM-N9005 from the Enterprise
dcracks said:
Try k9..not the app store version.. download from the development site
http://code.google.com/p/k9mail/downloads/list
Try 4.800 the 4.801 file is corrupt I think.
Been using this .
Teleported from my SM-N9005 from the Enterprise
Click to expand...
Click to collapse
Talking to me?
I need Exchange 2010 connectivity and K9 AFAIK doesn't have (only 2007).
Oh ya k9 use WebDAV to comm with exchange ..2010 no longer support this
Teleported from my SM-N9005 from the Enterprise
I have the same issue
Hi, I got Galaxy bought 3 4G model & we are using Exchange Email Cloud (Office 365). See guys, I was using Galaxy Note 2 with the same email address & account (Nothing changed on the Exchange Configuration) & the stock email with Note 2 working perfectly (Android Version 4.1.2).
As I can see the Note 3 has Android 4.3 & Stock email has an updated version (Lighter GUI). I'm trying to analyse the problem but it seems the problem is from the stock email where Samsung should have an update that can fix this big issue.
BTW, I tried also to configure another account on the same device (Note 3) & the problem still appear.
I have a suggestion guys, what about sending an email to Samsung directly describing the issue. It might help? Am I Right?
Awaiting your feedback.
Stock email app
Same issue here. Very annoying. Been using touchdown for awhile and I love it. Does anyone know whether you can create subfolders of inbox (running exchange) in touchdown?

Exchange ActiveSync Push not working, HELP!!

I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?
I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems
pss3054b said:
I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems
Click to expand...
Click to collapse
So, can anyone help us?
I get this problem a lot with gmail, yahoo, and hotmail. Sometime it works, sometimes it doesn't. The only good news is that the new Gmail app (coming soon) will be able to handle multiple accounts from Yahoo, Hotmail, and Exchange. So hopefully that will be a better app than Samsung's mail.
PS> If you set it to retrieve every X minutes it will work, but it will waste more battery than push.
Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?
volrus said:
Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?
Click to expand...
Click to collapse
Been using the new Gmail 5.0 app, it handles multiple accounts nicely. It doesn't use push, but checks every 15 mins. Overall I like it more than the Samsung email app, so I am using Gmail now. I deleted all the accounts from the Samsung app. I've also noticed an improvement in battery life (subjective).
I have the same issue
Hi all, it's been a LONG time since I've been over here. I recently got the Note 4 as a Christmas present from the wifey, she knows what I like. Probably helps that I've had every Note so it's a safe guess on her part. Yesterday I received the push update from AT&T which took it up to 4.4.4. Well, since that my push email works when it wants to. It will eventually push it but it could be anywhere between 15 minutes and 2 hours. This is unacceptable for me as I own a custom networking company that has jobs in all timezones and I need to get my emails immediately.
I have done all of the regular "troubleshooting" steps including wiping my phone and starting from scratch with nothing installed but the stock email. I even changed the SIM. All of the push/sync settings are enabled......ALL of them.
I would LOVE to use my Touchdown app which I basically keep on my phone now for the server search feature but don't use it for notifications because it doesn't show the email content on my Gear S. The only app I know of that shows that email content on the Gear S is the stock email app (PLEASE CORRECT ME IF I'M WRONG).
Has anybody found a resolution to this? I haven't rooted my phone since my Note 2 but before that I'd been hacking them since these threads at XDA were WinMo only. I'll gladly put a new ROM on if I can get my email working and pushed to my Gear S again. Does anybody have any recommendations that may save me some time poking around?
Thanks for listening to my long winded story. I've been told I write too much. Happy holidays!
use maildroid app.
I have no problems with my MS Exchange account pushing the new emails. I remember reading in the MS Exchange set up instructions that if you set it up as a POP rather than an Exchange account the calendar & task functions will be disabled. Knowing that an Exchange account can be set up as one or as a POP email account I would make certain you have it set up as an Exchange account and not a POP account. Not sure if that has anything to do with the push feature but I thought it would be worth mentioning.
My Exchange email through the Samsung email app works fine and push email works. It's worked on every Samsung phone I've had on every rom I've tried so I guess I'm of no help.
volrus said:
I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?
Click to expand...
Click to collapse
Sprint Note 4/Exchange 2010
I have also been seeing inconsistent results with exchange push email as to the timing of received messages. I was also seeing the battery drain issues associated with exchange push. Although I noticed the battery drain was worse while using cellular data as opposed to wifi. I have only been using the samsung email app with stock NK2, with Hybrid X, and BobCat roms. Same results on all roms. I have repeatedly gone thru the steps of deleting phone thru webmail, delete account on phone after force stop of exchange and email apps and resetup, added account thru email app instead of thru accounts. If I saw it in a forum I tried it. I do primarily use wifi whenever possible. I did confirm it was only exchange push causing my issues as I could set to 15 minutes or manaual and not see the battery drains.
i also had a Nexus 6 along with other devices prior to this phone and push worked just fine.
So yesterday I took the plunge and loaded MailWise. My phone is now using push and is working great. As it has on other phones/devices I have had. Not seeing huge battery drain even on cellular data. Yes, it is possible to see data icon stop running constantly on cellular data after all with this phone. 6 hours off charger today and still at 90%. Prior I would have been pushing 60% range. Receiving email notifications on phone either prior to my desktop outlook or at the same time. Which is normal. Specifically tested by sending messages to my exchange account using gmail and yahoo while having desktop outlook open and running.
I did notice thru webmail that my device now shows up as Android instead of SAMSUNGN910P
Hope this can help others

TIP: Adding Exchange/Hotmail support to GMail

If anyone is interested, the Exchange service on the G4 (at least the T-Mobile version) can be disabled via the apps menu and Google Exchange services can be installed.
This will allow you to use the GMail app with Exchange enabled hosts, like Hotmail/Outlook.com and retain push mail, contact and calendar sync.
Recommended steps:
If you have any accounts using email and exchange, remove them first.
Open Settings/General/Apps/All
Tap on Exchange (The LG one with the blue icon)
Force stop
Disable the Exchange Service
(Restarting your phone is recommended at this point)
Install Google Exchange Services
(Restarting your phone is recommended at this point as well)
Open GMail and you will have Exchange as an option when you add an account.
This is gold to me.
Thanks.
sweet thx!
edit: oops that didn't work for me it gets stuck constantly sync'ing and has some exchange service crashes hmm...
Works fine here so far. I just wish you could disable the remote administration requiring your device to use a PIN. I'd love to use Smart Lock.
jbdan said:
sweet thx!
edit: oops that didn't work for me it gets stuck constantly sync'ing and has some exchange service crashes hmm...
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It's important that you remove any old exchange accounts in email first, then force close the LG exchange service and disable it. If you don't disable it, then GMail will get stuck syncing.
Joe USer said:
It's important that you remove any old exchange accounts in email first, then force close the LG exchange service and disable it. If you don't disable it, then GMail will get stuck syncing.
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Click to collapse
Thanks I did that I'll try it again.
jbdan said:
Thanks I did that I'll try it again.
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Did you ever get it to work? If not, which model of the phone do you have?
Directions worked perfectly. Thank you.
Joe USer said:
Did you ever get it to work? If not, which model of the phone do you have?
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Click to collapse
I haven't tried it again yet my life is crazy with a 3 yr old and twins I've been using stock g4 email app. I'll try it this week and report back thanks. Tmo version
geoff5093 said:
Works fine here so far. I just wish you could disable the remote administration requiring your device to use a PIN. I'd love to use Smart Lock.
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Click to collapse
Just waiting on root so I can keep my damn unlock screen without having to put in an 8 character password with numbers and special characters every time I want to unlock my phone.
I might just bite the bullet and buy touchdown for $20 because I heard it doesn't need to apply the permissions to your whole phone but just the app.
geoff5093 said:
Works fine here so far. I just wish you could disable the remote administration requiring your device to use a PIN. I'd love to use Smart Lock.
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Click to collapse
centran said:
Just waiting on root so I can keep my damn unlock screen without having to put in an 8 character password with numbers and special characters every time I want to unlock my phone.
I might just bite the bullet and buy touchdown for $20 because I heard it doesn't need to apply the permissions to your whole phone but just the app.
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Click to collapse
This. I have used Smart Lock on my N5 with no problems even though we are required to have a PIN. Fired up the G4 and immediately noticed once I setup email Smart Lock was grey and can't be used. I thought that by switching to Gmail for my Exchange email I could get around that only to find Gmail doesn't have Exchange support on this phone (until I found this thread).
Has anyone that has followed the instructions at the top been able to get Smart Lock working when Gmail is used for Exchange email? Or does Touchdown get around this?
I am going to test this out tonight - can't goof around too much while on the job!!
centran said:
Just waiting on root so I can keep my damn unlock screen without having to put in an 8 character password with numbers and special characters every time I want to unlock my phone.
I might just bite the bullet and buy touchdown for $20 because I heard it doesn't need to apply the permissions to your whole phone but just the app.
Click to expand...
Click to collapse
Does that also sync your calendar and contacts?
flippingout said:
This. I have used Smart Lock on my N5 with no problems even though we are required to have a PIN. Fired up the G4 and immediately noticed once I setup email Smart Lock was grey and can't be used. I thought that by switching to Gmail for my Exchange email I could get around that only to find Gmail doesn't have Exchange support on this phone (until I found this thread).
Has anyone that has followed the instructions at the top been able to get Smart Lock working when Gmail is used for Exchange email? Or does Touchdown get around this?
I am going to test this out tonight - can't goof around too much while on the job!!
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Click to collapse
Outlook bypasses the security requirement, but it appears to only sync email, not calendars or contacts. You get prompted that Exchange wants you to accept these changes, but you have an option to deny them.
geoff5093 said:
Does that also sync your calendar and contacts?
Outlook bypasses the security requirement, but it appears to only sync email, not calendars or contacts. You get prompted that Exchange wants you to accept these changes, but you have an option to deny them.
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I'll have to look at that new outlook app closer then. It prompted me for the security permissions to wipe phone, pin, and all that crap so I exited out.
Touchdown is supposed to be all one contained environment so I don't think it syncs with the default apps. I could be wrong as I have never tried it since I always got a PIN bypasser working on my old phones. It is free for a month so try it out! I don't care about contacts and it would be nice to have calendar but I'm not heartbroken over it. What I would like to know is if you still get a notification of new mail. I would assume so but aren't allowed to preview it which is fine but I at least need to know I have mail.
centran said:
I'll have to look at that new outlook app closer then. It prompted me for the security permissions to wipe phone, pin, and all that crap so I exited out.
Touchdown is supposed to be all one contained environment so I don't think it syncs with the default apps. I could be wrong as I have never tried it since I always got a PIN bypasser working on my old phones. It is free for a month so try it out! I don't care about contacts and it would be nice to have calendar but I'm not heartbroken over it. What I would like to know is if you still get a notification of new mail. I would assume so but aren't allowed to preview it which is fine but I at least need to know I have mail.
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Click to collapse
Yeah that request seems to be standard whenever you setup Outlook, regardless of app. It was when it came to the lock screen settings, it allowed me to dismiss it.
I just tried the Outlook app and it required far less permissions then adding an exchange email through the android/lg settings. The regular settings wanted pretty much everything. Wipe, disable camera, password type, password length, password expiration, encrypt phone, disable sd card, etc etc. It had everything and probably because my company just checked everything. Now the question is if it would really do any of those things probably not because that it a further settings in Exchange but it just wants to be able to do all that.
The Outlook just wanted password rules, unlock attempts, lock screen, and encrypt phone. It asked to encrypt and I said no and phone still works. I was able to keep pattern lock screen but it disabled everything else besides pin and password. The Outlook app does not integrate well with Android so everything is contained in it's own app. I don't think it does notifications either since I sent an email and waited a good 10 minutes. My phone never went off but I open the app the email shows up but never as a notification.
So maybe the Outlook app will get you by for the time being.
Hrm - I'm on an LG G4 (EU H815 model, unlocked). No Google Exchange Services visible or available in the Play Store ...
I also have an old Galaxy S3 running 5.1.1 (PacMan rom) - that has Gmail with Exchange working just fine. It has the same version of Gmail as on the G4, but also has "Exchange Services" running. I can't find any other information on that though.
[EDIT] I just checked the link in the OP which looks like the latest apk, but the button for Play Store doesn't work - URL doesn't exist.
Quick question - I haven't disabled LG Exchange on the G4 yet - when I do it says that the app will be hidden from then on. What if one wants to re-enable it - will it still be visible on the Apps menu ?
TIA
D -
Halfwalker said:
Hrm - I'm on an LG G4 (EU H815 model, unlocked). No Google Exchange Services visible or available in the Play Store ...
I also have an old Galaxy S3 running 5.1.1 (PacMan rom) - that has Gmail with Exchange working just fine. It has the same version of Gmail as on the G4, but also has "Exchange Services" running. I can't find any other information on that though.
[EDIT] I just checked the link in the OP which looks like the latest apk, but the button for Play Store doesn't work - URL doesn't exist.
Quick question - I haven't disabled LG Exchange on the G4 yet - when I do it says that the app will be hidden from then on. What if one wants to re-enable it - will it still be visible on the Apps menu ?
TIA
D -
Click to expand...
Click to collapse
Yes, just go to your apps in settings and it will be under 'disabled'.
Just switched things over, and Gmail Exchange is working nicely now
flippingout said:
This. I have used Smart Lock on my N5 with no problems even though we are required to have a PIN. Fired up the G4 and immediately noticed once I setup email Smart Lock was grey and can't be used. I thought that by switching to Gmail for my Exchange email I could get around that only to find Gmail doesn't have Exchange support on this phone (until I found this thread).
Has anyone that has followed the instructions at the top been able to get Smart Lock working when Gmail is used for Exchange email? Or does Touchdown get around this?
I am going to test this out tonight - can't goof around too much while on the job!!
Click to expand...
Click to collapse
Have you been able to figure this out? I have coworkers on a N6, N5, and a HTC One (M7), who all have our Corporate E-mail linked to their phone via either gmail or the htc e-mail app. They can all access their respective Smart Lock settings. On my phone, its grayed out.
Confused on what this does? Just lets you add a second exchange account to gmail? Are emails mixed together or do they remain separated? I like having my Email and Gmail in 2 different apps. I also like the LG email app.

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