Database Users

[Q] Shattered Screen....How do I go about replacing? (pictures attached)

Well The glass is not as strong as I thought. I only dropped it getting out of my car on to the pavement. The screen it still working but idk for how long. I just added insurance through Sprint right now because I didn't have it. I bought it from Best Buy. So now what should I just claim it was stolen and get a new one? Should I wait to make a claim? How much is it? This just toped my bad day, I need a drink!

http://cgi.ebay.com/Samsung-Epic-4G...Cell_Phones&hash=item35ad2d640a#ht_500wt_1156
Uh this could work?

If its within 30 daysof you buying it then I believe that any claims have to go through best buy since you bught it there....if it is past the 30 days then you can just take it into a sprint store and they should repair/replace it for you....if they don't do it for free then they will just charge you the deductible the same as if you reported it lost/stolen
Sent from my SPH-D700 using XDA App

Well I'm seeing posts that its $100 deductible from Sprint's 3rd party. But everything online i see from Sprint says $50. If its $100 then the above post for the screen replacement is worth it. I have tore a Epic down yet but I think i capable of doing it. I called Best buy and they said that if i have their insurance ($10 a month) They will send it out put a $150 hold on my card then replce it if its not fixable with a new one. Im with in my 30 day so IDK ??????????????

WhiteWidows said:
Well I'm seeing posts that its $100 deductible from Sprint's 3rd party. But everything online i see from Sprint says $50. If its $100 then the above post for the screen replacement is worth it. I have tore a Epic down yet but I think i capable of doing it. I called Best buy and they said that if i have their insurance ($10 a month) They will send it out put a $150 hold on my card then replce it if its not fixable with a new one. Im with in my 30 day so IDK ??????????????
Click to expand...
Click to collapse
The dedictible for the Epic and other smartphones is $100, not $50.

TWO515TY said:
The dedictible for the Epic and other smartphones is $100, not $50.
Click to expand...
Click to collapse
It used to be 50 bucks, then last year sprint upped the deductible to $100 so the web pages you are finding might be older ones
Sent from my SPH-D700 using XDA App

this is why i bucked up and bought the $35 horizontal leather holster from day 1. **** im not watching my $550 phone go down the toliet.

Beware of replacement screens off ebay.
Most of the replacement screens for the Epic are LCD screens which are NOT SuperAmoled! So its maybe 20 or 30 bucks cheaper but it aint gonna be any thing like the original.
My advice is to just pay the $100 deductible and get a new one through sprint. You will at least be sure you are getting a S.Amoled screen!!
posted from a EPIC4G.

I don't know why, but I would love to see a picture. That suxs tho :/
Sent from my SPH-D700 using XDA App

GXnext said:
I don't know why, but I would love to see a picture. That suxs tho :/
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
me two
wondering how it looks like.

This is from me getting out the car with the phone on my lap. about a 2 -3 foot drop directly on the screen.
Now to decide weather i should cancel the Sprint insurance and got get the Best Buy insurance. Best Buy said they will add me on sent it to their repair center then if its deemed unrepairable they will give me a new one. 10$ per month $150 deposit that i get back according to them.

wonder if squaretrade may be a better option?

Here is a response I received from the seller of the replacement part.
Dear 420whitewidow420,
Hi, this screen is two layers. It sounds like you just cracked the outside layer, the touchscreen. The lcd underneath is still fine. The part in the ad will include both screens and the back. Pretty much as long as your motherboard is okay this will take care of it. Thanks.
- ja32183
Click to expand...
Click to collapse
Im not sure if it is a LCD of AMOLED I sent another message asking what it is.
Im still unclear what the best way is to take care of this. Im still in my 30 days.

WhiteWidows said:
Here is a response I received from the seller of the replacement part.
Im not sure if it is a LCD of AMOLED I sent another message asking what it is.
Im still unclear what the best way is to take care of this. Im still in my 30 days.
Click to expand...
Click to collapse
It's not going to be super amoled from an ebay vendor because Samsung has tight control of production at this point in time. IIRC the s.amoled tech allows the touchscreen and led screen to be attached to each other so most likely you broke both and/or can't replace them separately. I think the ebay guy just wants to sell you the kit regardless of whether it will help you. I would definitely not buy it.
For what it's worth, this is from the AMOLED wiki (bolding from me): The main difference between a Samsung Super AMOLED and AMOLED is that touch is integrated into the screen instead of an extra layer on top of it. This results in a thinner device, 20% brighter, reflects 80% less sun*light and consumes 20% less power. Color is more vivid and natural, viewing angles are improved since that extra touch layer is removed with better light transmittance.

[Q] Need Advice for Buying a Secondhand Nexus 4 Tomorrow Morning

I've been looking around to get a Nexus 4, but the play store was just inconvenient and the fact that they charged shipping and tax was a major put off. So, I've been scouring both CraigsList and eBay to find a N4 that was closer to my price range.
I found a 16GB n4 for about $320 and a 8GB n4 for about $300. They both have a reported 1-2 months of usage and I'm going to go check out these two handsets tomorrow morning and I have a few questions as to what I should be wary about buying a N4 second hand.
By the way, should I be suspicious of the price points that these sellers have offered me? Are they too good to be true?
I know the obvious things to check for:
- Make sure all physical buttons are working.
- Make sure there are no screen defects (scratches, alignment, etc)
- Make sure that the seller will do a full factory reset before handing over the phone to me.
- Make sure there are no physical damages to the phone.
I'm still a little bit confused as to some of the more "N4 - specific" things.
- How would I find out what hardware revision it is and which revision is the best to have?
- Could these sellers have any "manufacturer defect" that they are not disclosing and are neglecting to return to Play Store, but selling to me?
- Is there anything else I should do before buying the N4? Any tests to run? Any particular feature or setting or readout?
And just some secondhand phone buying questions..
- Could the IMEI of the device be locked, disallowing me from being able to activate it with my carrier?
- Is there anything I can do to "officially" transfer the ownership to my name? What can I do to avoid being sold a stolen phone?
- Is there a chance the seller could report the phone as stolen after selling it to me?
This my first time buying a Nexus/Google phone or even a second hand phone so I'm really apprehensive and I have a lot of questions, but really excited to have a Nexus 4. Also, this is my first post at xda-developers! Thanks in advance for all the help, guys!!

For that price I think its better if you buy it directly from the Play Store play.google.com
349.00 16GB
299.00 8GB

Thanks, but I can't afford to pay for Credit Card fees and tax&shipping, so I just have to stick to buying something local just to make it easier and not have to jump through a lot of loopholes.

I have been through a couple of nexus 4's so i'll try and list some things to look for.
1. Look for a yellow hue/tint on the screen. open up the browser and messaging app and turn the phone sideways (landscape) and look for a uneven tone/hue/tint, use around a 50% brightness sometimes its noticable at %100 brightness some very dim.
2. Look for light bleed. Restart the phone and watch the black areas around the edge of the screen, also look for light bleed on different colored backgrounds.
3. Start the camera app. check BOTH front and back cameras for spots, and take a picture to make sure it works.
to answer some of your questions:
Q - How would I find out what hardware revision it is and which revision is the best to have?
A - While the phone is OFF hold down the power and volume down button, it will say HW version - rev_xx, some say rev 11 is best, i have had both 10 and 11 and notice no difference.
Q - Could the IMEI of the device be locked, disallowing me from being able to activate it with my carrier?
A - The nexus 4 is a unlocked phone and should not be locked, you should bring a working simcard with you to test the service. also i good thing to do is call your service provider and give them the imie of the phone to make sure it is not blacklisted/reported as stolen.
Q - Is there anything I can do to "officially" transfer the ownership to my name? What can I do to avoid being sold a stolen phone?
A - Get the Original receipt for it.
Q - Is there a chance the seller could report the phone as stolen after selling it to me?
A - They could, but hopefully you got the original receipt for it when your bought it or made a legal note declaring transfer of ownership with signatures from both partys.
I hope this helps, i wrote it kind of fast, also welcome to XDA

I really appreciate the heads up on the light bleeding issue and yellowish hue/tint.
I'll also make sure to get a copy of the receipt or make the seller sign that they're selling the phone over to me.
I'm really hoping that I will end up with a rev 10 or a rev 11 device.
I appreciate the help, XxSilent22xX!

I would honestly recommend bucking up and buying from the play store. Worth it.
Sent from my Nexus 4 using xda app-developers app

andybfmv96 said:
I would honestly recommend bucking up and buying from the play store. Worth it.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Is there any reason you say this because I'm hoping I can get a 16GB on for about the price of an 8GB one lol
I guess being able to take it out of its original packaging does have its perks.

Ask for the persons gmail account so you can transfer the warranty to yourself. You'll be able to call Google and get a replacement if anything goes wrong.
Sent from my Nexus 10 using Tapatalk HD

I'd ask for an invoice and some personal information to transfer the warranty, a signed receipt would be good too.
Yes the IMEI can, will and is being blocked by ATT/Tmo and I don't know of any way for sure that you can check to make sure the phone isn't stolen.
Those prices aren't at all out of line for a 6mos. old device (yes they say theirs are <2mos old but the n4 itself isn't new) actually to me they are a little on the high side ($250 and $300 respectively is what I would be willing to pay used) but I'm guessing the early shortages have kept prices up.

SWow! That sounds really awesome to be able transfer warranty from the previous owner. Could you please give a little edit more detail on how I would do that?
So the manufacturer warranty is transferable from Google, then? So, do you think I could make them call the number at the point of sale to make then transfer warranty to me on the spot? Of so, what would be number to call?
Thanks! And I apologize for any typos since I'm on my DROID incredible 2.

Got my 8gb nexus for 250 on Craigslist. It's one of the 302k versions
Sent from my Nexus 4 using xda premium

bargain them down or buy it new. when u buy new, it comes with warranty and no chance of imei block.. tax and shipping makes $300 phone $335 phone, it's really not that bad.

Proud Owner of A Nexus 4!!
I bought the 8GB version!! I ended up liking how the 8GB version had been upkept with screen protector, case, and no scratches anywhere, so I ended up buying that for $270 and I am now a very proud owner of a Nexus 4 8GB version rev. 10!
I'm still deciding whether I should root or not, but for now I seem to have everything I need without rooting and the vanilla Android is the best thing I've ever experience and battery life too seems to be pretty decent for me. I got about 3.5hrs of screen time (on an 7.5 hour charge) while I was playing around with the device for most of the day and I was at about 33% before I started charging, that seems pretty good to me.
I got a copy of the original receipt and will hopefully be transferring the warranty over soon.
Thank you all for your help and advice!! And hopefully I can get started on continuing writing apps for Android now that I have a good device to code for.

Congrats on the new n4! As for rooting your phone that is up to you, you can root unroot anytime but I think you should atleast unlock the bootloader now because that will erase data and that's better to do now instead of later.
Sent from my Nexus 4

Google hardware return policy

I'm still trying to decide between the 6p (€700 for the 64gb here in Ireland and no playstore credit :crying Note 5 or LG G4 so was planning to return the 6p if I don't like it. Google hardware returns policy:
Deduct from the refund any loss in value of any items returned, if the loss is the result of unnecessary handling by you.
Click to expand...
Click to collapse
Does anyone know what "unnecessary handling" means? Naturally I've done some googling before posting here and all I could find was something about no handling beyond what it would take to make sure the goods were as described. I would hope that I could at least take the plastic of the screen and have a good play around with it with incurred any penalty.

To answer my own question - I was checking my order status (unchanged) and notice a webchat button. According to the google customer service rep:
If you are not happy with the device, you can return the device within 15 days.
Normal usage is allowed. Please make sure there are no accidental damages or cosmetic damage while returning the device for a full refund.
Click to expand...
Click to collapse
So good job I ordered a case too!

digitaldr said:
To answer my own question - I was checking my order status (unchanged) and notice a webchat button. According to the google customer service rep:
So good job I ordered a case too!
Click to expand...
Click to collapse
So which one did you end up keeping? I'm debating between Nexus 6P, Galaxy S7, and LG G5.

I returned the 6p - never had a phone with an amoled screen before and I hated the one on the 6p. I do a lot of reading on my phones and couldn't stand the colour shifting on a white background. Also I foundit just a little too big to operate comfortably with one hand and I have big hands¡ Return process was super easy - Google sent me a number for a courier who picked it up the next day.
At the moment I'm still using my oneplus one. I checked out a S7 and S7 edge in a local store and the screen looked much better than the 6p. Unfortunately I don't like the edge and the regular S7's screen is too small Will reserve judgement on the G5 until I get to try one out. As I'm in no particular rush to upgrade I will probably also wait to try out the HTC M10 and maybe even the OnePlus 3!

How long did it take for you to get a refund from Google?

Nexus 6 Replacement by Motorola

Hello,
I just wanted to share my experience that I had with Motorola regarding replacement of my Nexus 6.
So, I have had my Nexus 6 for a little over a month. (Just long enough to not be able to return it) I have noticed screen "burn in" really bad where the navigation bar and status bar are located. So bad that I can see a "ghost" of my navigation and status bar icons when watching videos on YouTube. I tried to prevent it, keeping brightness down and display timeout on 30 seconds. Apparently I received a very poor quality display.
Anyways, I contacted Motorola about this and I wanted to share their return policy and procedures. Motorola will give you two options.
Option One: "Standard Replacement Service" They will email you a return shipping label. The label is standard FedEx Ground. You then use the label to return your defective Nexus 6 to them. Once they receive it, they will ship you a "Like New" device within 5 business days.
Option Two: "Premium Replacement Service" They will ship you a Brand New Nexus 6 via FedEx 2nd Day Air. Included in the package will be a return shipping label to return the defective Nexus 6. This option has a service charge of $24.99 AND they require you to provide them with a credit card, which they issue a security hold on in the amount of $500.00.
I originally went with option one yesterday, but then I decided against it and called back right away this morning to cancel the RMA and created a new RMA and went with option two. I really didn't want to go without my phone for two weeks.
I found out that the only thing not covered under warranty "repair" is liquid / extreme moisture. The Nexus 6 one year warranty covers repair / replacement of damaged devices! If your Nexus 6 is out of the one year warranty, a $175 fee is charged for malfunctioning or damage. (Still a good deal in my opinion)
https://motorola-global-portal.cust..._answer_detail/a_id/102486/p/30,6720,9293#fix

Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.

Shilalygawd said:
Not all of your info is accurate. I've had a Nexus 6 I purchased through Sprint in April, and about two months ago I dropped it causing the screen to shatter. There was also a dent in the upper left corner and for reasons I couldn't figure out the micro USB port ceased to work.
Naturally, I checked out the repair service for Motorola and found that my phone was still within the one year limited warranty period. I sent my phone in with the bootloader unlocked, rooted, running XtraSmooth MM preview using option one as you described above and switched to using a Verizon GS5 while I waited. 4 days later I received a brand new replacement Nexus 6 and wasn't charged anything for my damaged phone nor denied service due to software modifications.
It was incredibly quick and hassle free, and I would definitely give their repair service a 5/5 stars for quality service and speed.
Now, if your phone is older than a year you WILL have to pay a fee for repairs. However, if your phone is relatively new you can easily claim warranty twice within that first year.
Also, I've never experienced this burn in people talk about on either of my devices so if they claim it's been rectified, it probably has.
Click to expand...
Click to collapse
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?

Rektifying said:
They repaired (replaced) your broken device for free? That is amazing! The reps I talked to advised me it was $175 for damage repair. (Because they just replace it I guess) So your saying you get 2 claims during the one year warranty for damage even?
Did Google still own Motorola when you sent your phone in?
Click to expand...
Click to collapse
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.

Shilalygawd said:
I sent it in last month. Yeah, it was free, and you're supposed to have two free claims within your first year. I've only used one so I have no proof of that. Maybe I got lucky and got a nice technician.
Click to expand...
Click to collapse
No, you are correct! I seem to have been miss informed, kinda. I just checked Nexus 6 warranty info @ Motorola.com.
The ONLY thing excluded from warranty "repair" is liquid damage / extreme moisture damage. If you have owned your Nexus 6 for longer than one year, THEN the $175 fee is charged for a malfunctioning or damaged device. People need to know this! I wonder how many people replaced their own displays that they broke, tossed out, sold for parts, etc their damaged Nexus 6's not knowing that Motorola would have repaired it for free had they just sent it in for free.
I am glad I now know this! Not to mention, I will have proof of "purchase" for my Nexus 6 because they are shipping me the new device. So I have a year from today pretty much.
Thank you for posting! I would have never looked and been misguided by not one, but two reps!
Also, I did a full wipe, stock flash, bootloader locked my device just to be safe. I mean, they are holding $500 hostage on my credit card. lol. I'm not taking any chances!

"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.

Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
Click to expand...
Click to collapse
That is what I would assume, but reading the warranty guidelines the only thing stated as not being covered is liquid damage.

Visi0nofExcellence2 said:
"Burn in" is covered but its pointless. Amoleds will "burn in" except if hide the softkeys. Dealing with "burn in" was better than unknowns of refurb.
Shattered screens are not covered by warranty. They charge $175 whether in or out of warranty.
Click to expand...
Click to collapse
Not saying you're wrong, but feel free to tell that to my no-charge busted screen warranty claim.
Most manufacturers have a one year limited warranty, and you don't have to provide proof of purchase unless asked. Usually the date you bought the device and where you bought it will suffice. I got my girlfriend's S5 fixed for free by Samsung at the same time my Nexus 6 was replaced. She dropped it and busted the LCD. Warranty covered it too.

I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.

ILuvRice said:
I wanted to chime in with my recent experience. Im still waiting on my replacement (should be today). My nexus 6 was having the split screen issue no matter what rom or kernel I was running and the USB port was really loose (was interfering with android auto). I went with option 2 and they told me they are sending a like new not brand new.
Click to expand...
Click to collapse
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!

ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
Click to expand...
Click to collapse
That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
Also, everyone that I have heard of that has had their Nexus 6 replaced by Motorola in the last few months has received a factory sealed device in retail packaging with the original retail accessories. I seriously don't think that they are refurbished devices. I have or know people who have received refurbished electronics from warranty claims before such as Blu Ray players, computer components, phones, tablets, etc. (I'm the family tech) They seem to usually be in unmarked packaging, and just the unit itself with no accessories.
I could be wrong but I can't see a company packing refurbs in retail packaging, sealed with all of the normal included accessories.
I helped my uncle with his iPhone 5 in the past and a LG Tablet. We sent them both in for warranty repair and he received refurbs back in non-retail packaging with no accessories. (They had different serial numbers so I doubt they were repaired. Sprint even wanted to charge him $35 for activation on the iPhone 5. lol)

Rektifying said:
That is awesome! Congrats on that! Now you have my hopes up... lol. I asked if I could receive a Cloud White instead of Midnight Blue. He advised me that he could not do that but that he would notate my RMA that I requested a Cloud White instead so it would be up to the warehouse if they wanted to make an exception. I have been thinking about getting a cloud white replacement housing and back. I found a site that sells true oem parts and it would cost me $40.00 all said and done. But it would be awesome if they just sent me a Cloud White!
Click to expand...
Click to collapse
Good luck!

ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
Click to expand...
Click to collapse
You have me regretting not doing this on my claim. #dat32bluelifedoe

ILuvRice said:
Update....so gotta give Motorola support props. I had also joked that they could send me an white 64GB (mine was 32gb blue) and they said they can't do that. Told him no problem. Well, to my surprise, they sent me a brand new white 64gb. The box was still factory sealed and includes a brand new charger and cable. Lucky Me!
Click to expand...
Click to collapse
I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?

Rektifying said:
I wasn't so lucky. I received my replacement Nexus 6 today. It was in a moto care box. The phone itself in the box was in a bubble wrap sleeve. Everyone I have heard of got a new in retail box replacement, but not me! lol. The phone did have the factory plastic thing on the screen, and after VERY close examination of the device there is not so much as a tiny knick or scratch or a single spec of dust in the speaker grills. I'm not sure what to make of it. Either the rep I talked to lied to me, or they have new devices that they issue in non-retail packaging.
Anyone receive their replacement like this?
Click to expand...
Click to collapse
I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.

Well, never mind I guess. I thought it looked like a brand new device but it clearly is not. The display is worse than the one I was replacing. It looks like this is going to be a fun ride. I would literally rather keep the one I have than the one they sent me... It has worse burn in on the nav bar than mine did. Also, there is a dark hue on I would say 1/4 of the bottom of the display. As if it is not as bright as the rest.
This is definitely going back to Motorola! I am going to call them now.

PWn3R said:
I have received one each way. One in retail package, new sealed box, and another that was in bubblewrap sleeve with plastic on it. I'm betting that the bubble wrapped one is probably a refurb, but if it is, mine was flawless as well, so they probably tore it apart, put a new screen, back/side casing and speaker grill set in it. There are a few other companies I've gotten refurbs from over the years that were this good, but not many.
Click to expand...
Click to collapse
Oh I see. I hate refurbished replacements. I don't know why, and I know they "inspect" them but I just hate the idea of it I guess. I mean, mine looked brand spanking new but judging by the serious nav bar burn in and how the bottom 1/4 of the display was darker, almost pinkish hue to it, the display was definitely from a used unit.
I was just on the phone with Motorola for over an hour. I explained to a supervisor in the escalations department how I paid the $24.99 and let them hold $500+ dollars on my credit card, only to receive a worse device than the one I originally had. So, he said that in order for him to send another replacement immediately that he would have to issue another $500 security hold. BUT, when he created my RMA he set it up so that I will be receiving a Brand New, 64GB Cloud White. I originally had a 32GB Midnight Blue! This is awesome! I went from super frustrated to super happy. lol. Motorola definitely has some of the better customer service that I have experienced to say the least. He offered the 64GB upgrade for the inconvenience, which I told him I greatly appreciated but I would love if he could send me a cloud white version as well.

I have a minor screen issue, get tearing like once a month on some kernels, but Couple times a day on others. Scarred to warranty because everything else is great.

i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf

asilentcivilian said:
i just got off the phone with motorola because of deep scratches and i've started to notice after occasional reboots, my SIM card will not read. i'll have to pull it and re-insert it 3-4 times until it actually picks up. i've tried cleaning the SIM slot with a soft bristled toothbrush several times but still happening. so according to motorola, nevermind the SIM problem, if there's a scratch on the screen i'll have to pay $175 plus taxes. for those looking for the warranty guidelines, here you go:
http://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBILITY%20INC-LIMITED%20GLOBAL%20WARRANTY-MOBILE%20PHONES-AUGUST%202011.pdf
Click to expand...
Click to collapse
Damn! The person who posted about sending his in damaged got extremely lucky! So they told you that if it even had a scratch on it that you would have to pay $175 to have it replaced?

Warranty Claims So Soon!

Anybody else have a warranty claim due to defects? Let's log them! I have a defective headphone jack. I'm going to wait 'till Sammy gets caught up supplying phones to everyone before I even think about sending it in. Meanwhile where is that Bluetooth headset...

I had one that kept rebooting on its own. I tried flashing the latest firmware and still rebooted. After T-Mobile telling me it's too new to the a standard manufacturer warranty claim, they told me to swap it out at the store for a brand new device. No issues since.

truthkillszz said:
I had one that kept rebooting on its own. I tried flashing the latest firmware and still rebooted. After T-Mobile telling me it's too new to the a standard manufacturer warranty claim, they told me to swap it out at the store for a brand new device. No issues since.
Click to expand...
Click to collapse
Nice, it is good to hear they switched it for a new device. Did you stick with snapdragon or go to the exynos version?

jwat_10792 said:
Nice, it is good to hear they switched it for a new device. Did you stick with snapdragon or go to the exynos version?
Click to expand...
Click to collapse
If he swapped it at store it had to be Snapdragon, T-mo doesn't have Exynos unless it's European branch?

Snapdragon, it was T-Mobile US

I had to do a warranty claim on a T-mobile variant... it kept dropping signals. They simply replaced it with a brand new one in the retail box. The whole transaction only took a week with free two-day shipping both ways.
Sent from my SM-N950U using Tapatalk

Got mine on Wednesday 11, set everything up. Thursday around 12 phone just went black. It felt warm so thought it was processing something... Hooked up transfer adapter and plugged into S7. It started charging the s7. Co worker had s8. I asked him to power down his phone, and put in adapter. It wouldn't charge. Took back the replaced.. Also I did try holding down power button to force reset nothing.
Sent from my SM-N950U using Tapatalk

Well my issue was with the gs8 TMobile, may happen to note 8 due to having same screen. I basically had a bad digitizer... Phone just became unresponsive... I called up let tech know I ran through all troubleshooting steps... Started return process had a new phone overnight ship to me.
Again so far the note 8 has been a dream, but that was with gs8 approx 3 weeks ago..

RaymondPJR said:
Anybody else have a warranty claim due to defects? Let's log them! I have a defective headphone jack. I'm going to wait 'till Sammy gets caught up supplying phones to everyone before I even think about sending it in. Meanwhile where is that Bluetooth headset...
Click to expand...
Click to collapse
I had a Day 1 claim. My first one had a dead pixel, called it in they over nighted me a new one. Before I returned it I put in the Samsung promo for the first Note 8.
I now have the free Gear 360 camera, Wireless Charger and Memory card for my troubles! :laugh:

rosedog said:
I had a Day 1 claim. My first one had a dead pixel, called it in they over nighted me a new one. Before I returned it I put in the Samsung promo for the first Note 8.
I now have the free Gear 360 camera, Wireless Charger and Memory card for my troubles! :laugh:
Click to expand...
Click to collapse
Did Samsung overnight you a replacement, or your carrier? I'f Samsung did that would be great!
Sent from my SM-N950U using XDA-Developers Legacy app

I had light leakage on the sides of the glass. Sent it in to Samsung repair in Texas on the 12th of last month. Received it back about 2 weeks later. I mean they fixed it, but they ended up replacing like half of the phone for some reason. I'm surprised they even had the parts for repairs.

My microphone stopped working about 4 days into ownership (Snapdragon; Orchid Gray). I could only make calls and do voice-related activities by headset or BT.
Being within the 14-day remorse period, I was required to purchase a new device (so I switched to Black this time) and send my defective one back in. At first, they wanted to charge me shipping $6.99 and sent it on the slow boat. I had to call back and request that another agent fix that. They charged me $24.99 for expedited, but then credited that back to my account. So, I will be having a new device soon, but it's such a hassle. I really hope there are no issues with this next one, My Note 4 lasted me 3 years and I still have it by my bedside.

cal3thousand said:
My microphone stopped working about 4 days into ownership (Snapdragon; Orchid Gray). I could only make calls and do voice-related activities by headset or BT.
Being within the 14-day remorse period, I was required to purchase a new device (so I switched to Black this time) and send my defective one back in. At first, they wanted to charge me shipping $6.99 and sent it on the slow boat. I had to call back and request that another agent fix that. They charged me $24.99 for expedited, but then credited that back to my account. So, I will be having a new device soon, but it's such a hassle. I really hope there are no issues with this next one, My Note 4 lasted me 3 years and I still have it by my bedside.
Click to expand...
Click to collapse
Did you buy direct from Samsung or from your carrier? I bought from Sammy and since there are so many backorders I figure I won't get a replacement fast. Thus, I'll wait till the dust settles, but I like listening via the earbuds rather than bluetooth.
Sent from my SM-N950U using XDA-Developers Legacy app

RaymondPJR said:
Did you buy direct from Samsung or from your carrier? I bought from Sammy and since there are so many backorders I figure I won't get a replacement fast. Thus, I'll wait till the dust settles, but I like listening via the earbuds rather than bluetooth.
Sent from my SM-N950U using XDA-Developers Legacy app
Click to expand...
Click to collapse
I ordered from T-mobile TeleSales group in order to get the $125 promo along with the BOGO promo.
They've got plenty of devices, so it was just a matter of ordering more. Unfortunately, the store is hoarding their supply for their own sales rather than use them for serving a TeleSales customer since they do not earn money at the store-level.

cal3thousand said:
I ordered from T-mobile TeleSales group in order to get the $125 promo along with the BOGO promo.
They've got plenty of devices, so it was just a matter of ordering more. Unfortunately, the store is hoarding their supply for their own sales rather than use them for serving a TeleSales customer since they do not earn money at the store-level.
Click to expand...
Click to collapse
I see. I'll just keep waiting for Samsung to catch up with preorders, lol! Then I'll make my claim.