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When I purchased my AT&T galaxy tab, I was told that it would come with a $50 media hub credit from Samsung. After playing with my galaxy tab for a few days, I decided to take advantage of this credit and registered my tab on the samsung website as instructed by the film on the front of the tab. After registering it, I received a confirmation email from Samsung saying that the device had been registered, but no code regarding the media hub was attached.
I proceeded to call the AT&T store where I purchased the tab, but was directed to Samsung. Samsung then told me this was an AT&T problem and I was transfered from representative to representative numerous times. After a while I was transfered to Samsung's level 3 customer service and was told that I would be texted the code. I told him that I didn't have a phone number associated with my tab and he said that I was unable to received the credit at this time.
The next day I got a number for my tab and called Samsung again and asked for level 3 customer service. The representative told me to send an email to this address: [email protected], give them the information associated with my registered tab (including the phone number), and ask for the "gift code". The next morning I received a response to my email, however it said that the promotion is only available to Sprint customers. I talked to an AT&T employee and they said that this also applies to AT&T customers.
Is anyone else having problems receiving this code as I am? If so, I would be grateful for their assistance if they have managed to received the media hub code.
Thanks.
Do you have proof of this promo if so threaten to complain to the us equivelent of trading standards to ATT and samsung
Sent from my HTC Wildfire using XDA App
Yes, I have proof. AT&T also confirms that it applies to their customers that have purchased a galaxy tab. I will try calling them again and complaining.
Sent from my GT-P1000 using XDA App
The plastic cover that is on the phone when you take it out of the box says
$50
Media Hb Movie
Rental Credit
when you register your Galaxy Tab online
at www.samsung.com/register
I registered my tab at that exact url, but I was never sent a code. I even pointed it out to the samsung people and they didn't know what I was talking about.
Sent from my AT&T Galaxy Tab using XDA App
If u registered u will get a txt with code for ur 50$ credit at mediahub.
Sent from my PC36100 using XDA App
How are they going to text me? They never asked for my phone number when I registered.
Sent from my AT&T Galaxy Tab using XDA App
Hmmm, I cant even get Media Hub to work with the T-Mobile tab with jj4 firmware.
caveman999 said:
After a while I was transfered to Samsung's level 3 customer service and was told that I would be texted the code. I told him that I didn't have a phone number associated with my tab and he said that I was unable to received the credit at this time.
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According to the website, the above response is correct regarding not being eligible.
Read the terms and conditions:
at samsung.com/us/att_tabpromo
If you didn't get a data plan, they don't have to give you the credit. How would they know is unclear. They emailed me the code after registering. I didn't get a contract in-store either. I did sign up for the data connect pass before I registered the Tab with Samsung.
pgh1969pa said:
According to the website, the above response is correct.
Read the terms and conditions:
at samsung.com/us/att_tabpromo
If you didn't get a data plan, they don't have to give you the credit. How would they know is unclear. They emailed me the code after registering. I didn't get a contract in-store either. I did sign up for the data connect pass before I registered the Tab with Samsung.
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Thanks for the reply. I have a data plan and a phone number associated with my tab now. What would you suggest that I do? I don't think I can re-register my device and Samsung customer service is awful.
Can't necessarly blame Samsung although AT&T or Samsung should've clarified the terms and conditions when you called them. On the other hand, its always on you to check out what is required before you jump. Since you did things out of sequence, the next step would be to contact Samsung. Actually, you may not have to do anything but wait. Give it 48 hours to see if there is some automated cross-check between the two that sends out the emails. If you don't get the email by then, call Samsung since they manage the promotion. Be patient with them and explain.
caveman999 said:
After registering it, I received a confirmation email from Samsung saying that the device had been registered, but no code regarding the media hub was attached.
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Are you sure it wasn't in that email? My $50 code was. See attached (I painted over it in black)
agentdr8 said:
Are you sure it wasn't in that email? My $50 code was. See attached (I painted over it in black)
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Thanks, but I just checked the email again and it wasn't in that spot either. Ill try calling customer service again.
I have a sprint tab and soon I got it in mail nov 12 and turned it on my tab was activating then when it was done I got a txt with my code.
Sent from my glorious Galaxy tab
If you have the option, return the Tab and repurchase it!
Sent from my GT-P1000 using XDA App
I FINALLY resolved this issue. I ended up just creating a new account on the Samsung website and then I registered the device again under this account. I got sent a new email confirming the registration and I got a code in the same spot as agentdr8. Time to watch some movies
caveman999 said:
I FINALLY resolved this issue. I ended up just creating a new account on the Samsung website and then I registered the device again under this account. I got sent a new email confirming the registration and I got a code in the same spot as agentdr8. Time to watch some movies
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I can verify this works. Just got my code. Thanks
So easy even a caveman can do it.
While it seems many people have gotten their invites and are enjoying their integration (or not as the case may be), I can't tell if this is actually available to all sprint users yet.
Can anyone confirm that they've been able to integrate google voice/sprint that didn't do so by receiving an invite (based on registering for notification on the site)?
If you did register and received a confirmation email, how long ago did you register? (Right after it was announced, pretty close to when it was announced or just recently?)
gdbassett said:
While it seems many people have gotten their invites and are enjoying their integration (or not as the case may be), I can't tell if this is actually available to all sprint users yet.
Can anyone confirm that they've been able to integrate google voice/sprint that didn't do so by receiving an invite (based on registering for notification on the site)?
If you did register and received a confirmation email, how long ago did you register? (Right after it was announced, pretty close to when it was announced or just recently?)
Click to expand...
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Get even more out of your Sprint phone with Google Voice.
This page should be the first to tell you, or you'll see it all over the web news. To answer your question, I don't know of anyone who has been able to integrate without an invite. I applied for an invite right about the time it was announced and was accepted 2-3 weeks later.
I have not received my invite, despite entering my email address as soon as this was announced last month.
A coworker said he did receive an invite yesterday I believe, and he set it up successfully last night.
Time to hurry up and wait, I guess...
Hi,
I was wondering if anyone else pre-ordered from the Samsung Experience Store in the UK to have the phone delivered. (The one the Samsung UK site directs you to.)
When I ordered this phone, I was told it would be with me by the Friday. (Today) In fact I was told it could be here before but that it was guaranteed for Friday. I received an emailed invoice, then since then I have had no contact, no tracking details, no notification of delays etc… I tried phoning the store today, and a disinterested young man took my name and number saying he would check and let me know. That was now almost 8 hours ago. Subsequent attempts to call again have left me at a voicemail machine. So about 3 hours ago I sent an email. Also no reply.
Did anyone get there's, did I make a mistake ordering from them or am I just unlucky.
Any feedback would be good, as it seems I wont get any from them.
Thanks
Broomfundel said:
Hi,
I was wondering if anyone else pre-ordered from the Samsung Experience Store in the UK to have the phone delivered. (The one the Samsung UK site directs you to.)
When I ordered this phone, I was told it would be with me by the Friday. (Today) In fact I was told it could be here before but that it was guaranteed for Friday. I received an emailed invoice, then since then I have had no contact, no tracking details, no notification of delays etc… I tried phoning the store today, and a disinterested young man took my name and number saying he would check and let me know. That was now almost 8 hours ago. Subsequent attempts to call again have left me at a voicemail machine. So about 3 hours ago I sent an email. Also no reply.
Did anyone get there's, did I make a mistake ordering from them or am I just unlucky.
Any feedback would be good, as it seems I wont get any from them.
Thanks
Click to expand...
Click to collapse
Recommend you reply to the email address you recieved the invoice from and record you issue. Personally I have the Experience Store staff to be very helpful.
Sent from my GT-N8010 using XDA Premium 4 mobile app
For those of you who have received your phones and were waiting for the redemption to become available, claims can be submitted now.
Link to claim site
Tmo US here. Here's to free VR
You are a gentleman and a scholar. Thank you
thanks
So I submitted this, but it just talks about the VR. Is this also where we get Netflix
km8j said:
So I submitted this, but it just talks about the VR. Is this also where we get Netflix
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If you selected T-mobile as the place the phone was purchased then you should get the netflix code at some point. The site is a little different after selecting t-mobile. Above wher you input your email address will then include an image of the netflix logo and at the bottom part of the page, under "Here's how it works" includes a short explanation that you'll get the code in a follow up email. "You will receive an additional email with your Netflix code with instructions on how to redeem."
@Alarand Good to see you here bud!
i'm guessing they dont send the code until they verify your purchase. but i ran into the same thing they didnt ask anything about netflix:
How do I get my free Samsung Gear VR, 6-game bundle from Oculus and my year of Netflix after getting the new Samsung phone?
From February 23, 2016 through March 18, 2016, pre-order, purchase or lease a Samsung Galaxy S7 / Galaxy S7 edge from a participating retailer.
Once you receive your phone (any time after February 23, 2016), visit www.T-Mobile.com/SamsungOffer and click on the appropriate link to submit the Offer Claim Form, including valid proof of pre-order or purchase receipt on Samsung’s redemption site. You must complete your claim form with Samsung by March 31, 2016.
You will receive a confirmation email once your submission has been approved.
You will receive a second email with your Netflix code. Once you receive your code, you can claim your free year of Netflix by visiting www.netflix.com/specialoffers by April 30, 2016. Netflix codes are limited.
Your Gear VR will be shipped to you within 4-6 weeks after validation.
After you receive your Gear VR, to get your Oculus 6-game bundle, set up an account at id.oculus.com/US/en-US/login/register. The 6 games will appear automatically in your account. You must download them by April 20, 2016.
Note that the Samsung website for redemptions, https://promos.samsungpromotions.com/gearvr/en-us/EnterTmobile, will not be available until approximately 10:00 AM ET on March 4, 2016. Prior to March 4, 2016, you’ll be able still visit this site to enter your email address, for a reminder to come back to complete you online submission.
supernova_00 said:
If you selected T-mobile as the place the phone was purchased then you should get the netflix code at some point. The site is a little different after selecting t-mobile. Above wher you input your email address will then include an image of the netflix logo and at the bottom part of the page, under "Here's how it works" includes a short explanation that you'll get the code in a follow up email. "You will receive an additional email with your Netflix code with instructions on how to redeem."
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Thanks I just submited
If you pre ordered from T-Mobile, you should have got a big flyer with the phone that tells you how it works. At least i did
T-Mobile was doing a promo on Facebook telling people to order the S7 and what they'd get. Along with over a thousand comments I added mine and asked when I'd see the Netflix code. T-Mobile responded and told me I should see it in 48 hours of submitting but if I don't see it by early next week hit them up about it.
Corwinder said:
T-Mobile was doing a promo on Facebook telling people to order the S7 and what they'd get. Along with over a thousand comments I added mine and asked when I'd see the Netflix code. T-Mobile responded and told me I should see it in 48 hours of submitting but if I don't see it by early next week hit them up about it.
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Click to collapse
I don't believe this is true. Samsung states it will take approximately 4-6 weeks to review your VR Offer Claim and once approved, they will send you a confirmation email. You should then receive a second email with your Netflix code within 48 hours of receiving your confirmation email.
I think you're right but I'm gonna be the guy that takes T-Mobile at their word and bug the hell out of them for it.
Corwinder said:
I think you're right but I'm gonna be the guy that takes T-Mobile at their word and bug the hell out of them for it.
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Well it's been 48 hours for a lot of customers who have already submitted their claim and still no Netflix code. Coincidence? Lol. I think that alone tells me that that specific T-Mobile rep you spoke with was wrong. They can be wrong sometimes.. Hell, I could be wrong myself but based on the fact that really no one has received their Netflix code, I'm gonna have to side with Samsung on this one. I do think we need to wait for that confirmation email from them before the Netflix one is sent.
It says specifically in that flyer i spoke of that youd get a accepted email first then the netflix code shortly after. Dunno how everyone's missing the huge flyer that came with the phone
Andromendous said:
It says specifically in that flyer i spoke of that youd get a accepted email first then the netflix code shortly after. Dunno how everyone's missing the huge flyer that came with the phone
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We arent, no one got the code
Has anyone's claim been approved yet? Mine has been sitting at under review since I submitted it last Thursday.
so for everyone who preordered online and got the phone early and tried to redeem for gear vr. when it asked for reciept what did you do? all i have is a screenshot of my order from tmobile. pretty much the email with thank you your order has been completed. that should work right?
I got my 6 free games...but don't have a VR or Netflix lol....
https://youtu.be/3Xt_sO6wEbU
HTCMDA said:
I got my 6 free games...but don't have a VR or Netflix lol....
https://youtu.be/3Xt_sO6wEbU
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How did you get it
Sent from my SM-G930T using Tapatalk
km8j said:
How did you get it
Sent from my SM-G930T using Tapatalk
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watch my youtube video...
I used my girlfriends gear vr, put my phone in it and set up an oculus store account...
I'm trying to register my devices (s8 & S8+) for the Samsung Promotions but I keep getting IMEI or Mac-Address not found... I have tmobile phones, anyone else have success in registering their phones?
Might have to wait until Friday which is technically the release date. The Lg promotions for the g6 had the same issue.
Yeah mine isn't working either. I'll wait until Friday or Saturday and try again.
Got mine done with no issues but when I hit the order button for the vr, headphones and sdcard it said my cart was empty. Called samsung via home phone and on hold for 25 minutes. She said she would straighten it out, got a call back in 15 minutes and she took my credit card information via phone, received an email stating the order went through. Asked her when she thought they would ship and she said after the 20th.
I would highly recommend doing it from the phone rather than their web site. Mine went through okay but I wanted the headphones bundle. Even though I had that selected, it processed it as vr only it looks like. Still stuck waiting for them on the phone.
wtf.. You may want to check your email. I tried and kept getting errors. I wanted to pay the extra $99. I get an email that says my submission was approved. It was approved for just the headset. On the website it wouldn't take my im/wifi mac on Samsung pay it kept saying socket errors. Somehow it went through for the just the headset. I'm on the phone now...
no issues registering for, and then ordering, the full immersion package through the Shop Samsung app. Just got the confirmation email that my order is being processed and I will get another email when it ships via 2-day air. One strange quirk, though... after I initially registered for the $99 promo option, I got an email saying that they had received my promo request and it could take up to 2 weeks to be processed, at which time I would receive another email with next steps on how to complete the order. That was yesterday. Today, I went back into the Shop Samsung app and saw the order option in the promo tab and it worked like a charm.
What are you all using for proof of purchase in the shop samsung app?
I thought this promotion was supposed to be free! What's this $99 all about?!
Sent from my XT1585 using Tapatalk
theprfct10 said:
I thought this promotion was supposed to be free! What's this $99 all about?!
Sent from my XT1585 using Tapatalk
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$99 is for getting AKG headphone and 256GB MicroSD card which apparently have a combined retail value of $300-$400 something. Also this is in addition to the VR bundle you anyways get for free
Submitted through app, said I was under review, just checked through the website and it says approved.
Mine is worked fine. I used samsung shop app
The app says I've been approved but no where does it give me the option to buy it.
idksomuch said:
The app says I've been approved but no where does it give me the option to buy it.
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Same
Also had success in the samsung shop app after a failed attempt on the website.
I really wish they'd do this kind of promotions in europe...
Applied 30 minutes ago, went with the upgraded package, did it on the comp, instant approval, went to click the buy button, and the page didn't load with no way to get back to it. 10 minutes later I get an email confirming the approval and a link to buy the upgraded package. Clicked the link and it added it to my cart. Interesting thing is it seems that you can order more than 1 (or at least change the quantity), only ordered 1 though so don't know if you can actually get more. Checked out and got an order confirmation. Says it's expected to ship in 2-3 days with expedited shipping.
Someone who doesn't want their vr? In Europe we get nothing
Thanks dude didn't, thing about ordering threw the app. I did the first part on the website and thought I would have to wait the two weeks for the immersive bundle. Props
Th3rdBorn said:
What are you all using for proof of purchase in the shop samsung app?
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The pdf document from the T-Mobile site, your eip agreement.