MMS issue? - T-Mobile Samsung Galaxy S7 Edge Questions & Answer

I just tried to send a MMS and I can't send it out. No issue with SMS though. I tested it with Google Messenger and Hangout.
Anyone else have this issue?

Are you on WiFi Calling? Have you verified your MMS settings are correct?
I'm using Textra currently, ChompSMS prior. I set the MMS to "System" instead of "Legacy" and it's working great.

Thanks for your reply. I tried various APN setup and nothing helped, and I'm not on wifi calling either. I finally called tech support, they think the problem is the provisioning on their end. They will try to sort it out and get back to me.

Are you using IPv6? Try changing it to IPv4. Also try to reseat your sim card. Did you change your sim card with the one in the box?

Tidbits said:
Are you using IPv6? Try changing it to IPv4. Also try to reseat your sim card. Did you change your sim card with the one in the box?
Click to expand...
Click to collapse
I tried changing to IPv4, that didn't help (it helped with download speed though). I switched from Note 5, so my sim should be okay?! My wife's S7 Edge is okay though. I'll try to clean my sim and see if that helps.

I don't see how it would be a provisioning problem if your sim and account are already provisioned and work in other phones. If you switched Sims then I could see a potential provisioning problem and possibly they'd need to update your sim information.
Sent from my SM-G935T using Tapatalk

Back in the day when you registered a new SIM before mms would work you had to send one to yourself for some reason. So try sending a picture from your phone to yourself haha

Tidbits said:
I don't see how it would be a provisioning problem if your sim and account are already provisioned and work in other phones. If you switched Sims then I could see a potential provisioning problem and possibly they'd need to update your sim information.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Yeah, I'm not sure the real problem here. Should try to use the new sim that came in with the phone?

firerock said:
Yeah, I'm not sure the real problem here. Should try to use the new sim that came in with the phone?
Click to expand...
Click to collapse
You got nothing to lose at this point. If it doesn't fix itself by the morning (I don't know where you live) or at least within the next 2-3 hours I would try a sim swap.
Sent from my SM-G935T using Tapatalk

I have a similar issues with mms except mine say "downloading" and then "message can't be found." I am coming from an iPhone and switched off iMessage too. I switched SIMs and it didn't help. Idk what's with T-Mobile's network since wifi calling doesn't seem to help either. My iPhone works fine though.

firerock said:
I just tried to send a MMS and I can't send it out. No issue with SMS though. I tested it with Google Messenger and Hangout.
Anyone else have this issue?
Click to expand...
Click to collapse
My wife had this problem. Came from S6 edge+. Every message she tried to send failed. I tried sending her a message and she received it without any problems and was able to reply back and send messages after.
Sent from my SM-G925T using XDA Free mobile app

dnanj said:
My wife had this problem. Came from S6 edge+. Every message she tried to send failed. I tried sending her a message and she received it without any problems and was able to reply back and send messages after.
Sent from my SM-G925T using XDA Free mobile app
Click to expand...
Click to collapse
So, after I spend a good hour with T-Mobile tech support, they finally solved this problem for me (and it's easy to fix). The issue is the phone, not T-Mobile network. Go to APN setting page. Click on more > reset to default. Reboot your phone....and that should just fix it. Somehow my APN was messed up and I can't even edit it. So, a quick reset fixed it.

I am trying this soft reset & APN reset to default now. I will report tomorrow if it solves my issues.

My problems is still here.

Have you tried Signal (Snowden-approved encrypted SMS)? Maybe some other texting client?

Related

Galaxy S2 Problems on Rogers Network - Canada

1. MMS stops working by itself, after factory reset starts working again. No settings are being changed.
2. Bluetooth connection to my car Audi Handfree is very unreliable and causes network connection to stall, no data and calls go straigh to voicemail.
3. Call waiting stoped working. Everytime i get a second call my primary call mutes and I can't hear the other person and they can't hear me. By switching back and forth between callers I am able to hear first caller again.
All of these issues are solved by factory reseting the phone.
Does anyone have a clue why is this happening?
Using latest KE7 software.
I am on rogers and are having no issues with my phone that you are having... Maybe you got a bad phone?
Can you check if your mms messaging work?
Sent from my GT-I9100 using XDA Premium App
I am on Rogers and I have the same pronlem with my car bluetooth. I just disconect the hands free and I can talk on the phone then.
Sent from my GT-I9100 using XDA Premium App
On Rogers in Southwestern Ontario. I don't use MMS, so I don't have much experience with that.
I have used by SGS2 with BT Audio and calls on an Alpine KCE-400BT (Parrot unit rebranded as Alpine) and a Sony Xplod unit without any unusual behaviour
Haven't used call waiting other than by accident, no experience there either.
Hi I'm on Rogers is Windsor, I don't use MMS or bluetooth, but I use call waiting very often and not once as it messed up on me.
Anyone using Rogers having problems with digital call display? Whenever someone calls me it comes up as "unknown" but my account has digital call display on it.
I have seen name display work fine on my phone.it's a fantastic feature!
Sent from my GT-I9100 using XDA App
I updated to KF2 and and lost data and voice fo about 70% of the time. Now I am back to KE4 and it is OK.
Sent from my GT-I9100 using XDA Premium App
Everything has been fine here. Have not had a problem yet but I have only had the phone for two weeks.
Sent from my GT-P7510 using Tapatalk
Anyone using Rogers having any data stalling/dropping issues? It seems like every time I go into an area with no signal (subway or elevator for example) it just doesn't seem to connect back onto the network fully. Even though it will say 3G, the data connection is actually dead and I usually have to wait a while or cycle airplane mode to get it back.
I'm using the KE4 radio. If you guys are having no problems, could you tell me which ROM and radio (baseband) you're using? Also, if fast dormancy is enabled or disabled? You can check with dialing *#9900#. Also, which APN you're using for data? Is it the internet.com one or the rogers-core-appl1.apn?
Thanks
I just got a Bell SGS2 yesterday and rooted/unlocked it. I'm having 2 problems to date:
1) GPS cannot fix. I can be in view of 12 satellites, but it just won't fix.
2) My SMS timestamps are screwed up. Every message comes in with a stamp of 4 hours earlier.
Anyone else having these problems?
EDIT: Oddly enough, MMS works AND the timestamp is correct.
rickytenzer said:
I just got a Bell SGS2 yesterday and rooted/unlocked it. I'm having 2 problems to date:
1) GPS cannot fix. I can be in view of 12 satellites, but it just won't fix.
2) My SMS timestamps are screwed up. Every message comes in with a stamp of 4 hours earlier.
Anyone else having these problems?
EDIT: Oddly enough, MMS works AND the timestamp is correct.
Click to expand...
Click to collapse
Hi guys, how did you get it to unlock to work on rogers? I have tried the free app on the market but that doesn't work out for me.
I have rooted the phone already.
Sorry for hijacking the thread.
Sassanix said:
Hi guys, how did you get it to unlock to work on rogers? I have tried the free app on the market but that doesn't work out for me.
I have rooted the phone already.
Sorry for hijacking the thread.
Click to expand...
Click to collapse
Instead of getting the Galaxy S2 unlock app from the market, get the Galaxy_S app. It'll crash the phone at step 2, but it'll be unlocked after it reboots!
2) My SMS timestamps are screwed up. Every message comes in with a stamp of 4 hours earlier.
Click to expand...
Click to collapse
I haven't had this problem with my SGS2, but I've had it with previous Android and Windows phones. It is a known bug.
Apparently the problem isn't present when using Handcent SMS (which is really good anyways) or you can use this program designed specifically to fix the problem.
1. MMS stops working by itself, after factory reset starts working again. No settings are being changed.
Click to expand...
Click to collapse
Might be a dumb question, but did you check your APN settings? Maybe they got messed up somehow.
rickytenzer said:
Instead of getting the Galaxy S2 unlock app from the market, get the Galaxy_S app. It'll crash the phone at step 2, but it'll be unlocked after it reboots!
Click to expand...
Click to collapse
Thank you that worked
Nvm got it working.
This is why I'm afraid of using anything but the stock Kernel. No problems here on my unlocked stock SG2.
kamandor said:
Hey guys,
I just got an unlocked Japanese Galaxy S 2 (brand: NTT Docomo) and cannot get 3G to work on my phone. I am with Rogers.
I've tried enabling bands using the USSD codes but have had no luck.
Anyone else using a Japanese GS2 and got 3G to work on Rogers?
Click to expand...
Click to collapse
NTT works on completely different frequencies....there is no way it'd work here. If you want a phone that'd work in Japan then you'd need to buy one here and get a Softbank SIM card while in Japan.
Elythor said:
NTT works on completely different frequencies....there is no way it'd work here. If you want a phone that'd work in Japan then you'd need to buy one here and get a Softbank SIM card while in Japan.
Click to expand...
Click to collapse
Nvm got it working.

T-mobile Nexus 6P delayed SMS

Alright so for the past few weeks, I've been having issues sending SMS i'd send the message but the person wouldn't get the message till 20-30 minutes later. I called
T-Mobile multiple times about this issue and they reset some settings on their side but it would be every night starting at 10:30PM est til 2AM est. Whenever Tmo reset settings on their side SMS works. So a few days ago, I went to Tmo to get a new sim card and so did my girlfriend she got a new sim card who she has the
GS7 edge (T-Mobile) but any ways the problem has gotten worse and now im not sure what to-do. Weather a factory reset would fix the issue or changing the messaging app i've been using Google Messenger what else can I possibly do?
Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.
NickOlsen8390 said:
Try swapping SIM's with your girlfriend (Not sure what Sim the GS7E uses). See if the problem follows the SIM (IE, Your number/account) or the device. If your phone sends texts no problem with her SIM, Then it's not your phones problem. It's something to do with the provisioning on their (T-Mobiles) side. If it follows the phone. Compare the APN settings to your Girlfriends phone. They should match. If that all fails, You may want to try a factory reset.
I assume there is a way you could somehow see the message exiting the phone in a debug log somewhere. I'm not sure how one could do that. But I assume the phone will queue the message if it doesn't transmit. And you should be able to see that somewhere besides in the messaging app. I would also assume somewhere you can see why it's rejected by the local tower. I would imagine there is some kind of rejection message carried in signaling, But these are just my assumptions. I work in the carrier trunking business, Not the cell business. Haha.
Click to expand...
Click to collapse
it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.
humpty123 said:
it uses the nano sim that's actually not bad idea i'm going to try that, but before I did a factory reset on my N6P. I assume there could be a way to find out how to debug log it or anything to figure out what's going on, but i don't get since we got new sim cards why would it keep on doing it. Also that's why came here to see if anyone has been having the same issues with their N6P's on Tmo.
Click to expand...
Click to collapse
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.
NickOlsen8390 said:
Well, My buddies got a N6P on T-Mobile here in Central Florida and has no issues.
I suggest swapping them SIM's because it tests the provisioning. The SIM's themselves are fine. Because they work at all. The bigger thing to test here is that your account/line is correct. And by swapping SIM's you're trying a known-good account. So it's less about the SIM being functional. And more about T-Mobile not having some kind of misconfiguration on your account. So let us know how it goes.
As for how to look into it further, Hopefully someone else can chime in. As that's outside my depth.
Click to expand...
Click to collapse
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later
humpty123 said:
well about swapping SIM's would it matter that we are on the same account, the delayed messages won't start until night like around 10:30PM sometimes maybe later
Click to expand...
Click to collapse
Nope. Still a good test. Since they are different numbers / lines.
That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?
abccg said:
That's strange. I have a 6p on T-Mobile as well and haven't had those issues. Stock N ROM and using stock Messenger app.
I also work for T-Mobile, where do you live?
Click to expand...
Click to collapse
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....
On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.
humpty123 said:
I live in South FL, Stock 6.0.1 MM using stock Messenger app. I went to a T-Mobile store and they said it was because my phone is a "Unlocked Phone" and they also blame it on the network is "congested" but my girlfriend she has the GS7 Edge and it only happens when i text her and it starts at 10:30PM messages get delayed but with the double texts they have always been like this. even when I had my N6 from T-Mobile. So now i'm not sure what to do, if a factory reset on my device or on her phone also or what....
Click to expand...
Click to collapse
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.
hawkswind1 said:
Try turning on SMS over IMS. Enter *#*#4636#*#* in the dialer>phone information>Turn on SMS over IMS.
Click to expand...
Click to collapse
okay i've turned on SMS over IMS I'll see how this works for a day or 2 thank you!
Tsuul said:
On my 6p, no matter what settings or apps used, I had mms and sms issues whenever I had wifi calling turned on. My issues were late and undelivered messages. Had to turn off wifi calling.
Click to expand...
Click to collapse
I don't have wifi calling on, and now I have issues with calls the phone call breaks up. And I will have to hangup and try and call her back but it goes straight to voicemail til I wait 5 minutes then call again and she said it was the same for her, when she tried to call me back. It would go straight to voicemail after the call breaks up and there is all this feedback.

Mms issues cant send/rec

I didn't notice this before but I'm able to send SMS and receive them just not MMS - today a friend sent a pic and I could not open it. Carrier is Verizon not sure if that matters because I'm seeing others have the same issue with other carriers.
Messenger or google messenger doesn't download them either.
Is there anything I can do?
Thanks
.
Any problems with MMS. no matter what phone or rom, always ALWAYS triple check your APN. A phone call to Verizon will verify if you have the correct APN and make sure there isn't problems on their end.
tabletalker7 said:
Any problems with MMS. no matter what phone or rom, always ALWAYS triple check your APN. A phone call to Verizon will verify if you have the correct APN and make sure there isn't problems on their end.
Click to expand...
Click to collapse
& remember that Verizon "thinks" it is Roaming (although not), so insure you have your MMS settings set appropriately
tabletalker7 said:
Any problems with MMS. no matter what phone or rom, always ALWAYS triple check your APN. A phone call to Verizon will verify if you have the correct APN and make sure there isn't problems on their end.
Click to expand...
Click to collapse
Yeah thanks did it and it works great! Thanks!
amphi66 said:
& remember that Verizon "thinks" it is Roaming (although not), so insure you have your MMS settings set appropriately
Click to expand...
Click to collapse
Yep just did and works great now! Thanks
OK so... I had to factory reset my phone and right away had issues... tried to send a text message and it didn't work. So I went through the steps of setting the APN up. But it hasn't worked.
I've done the whole thing with using a GSM sim to get the + and add APN...but nothing.
Anyhow, I was hoping someone can tell me the latest APN settings for Verizon. Perhaps they have changed. I'm just getting really cheesed off with all of this and nothing seems to be working. I love this phone but this is just getting on my nerves now.
Please help thanks
Skingy1 said:
OK so... I had to factory reset my phone and right away had issues... tried to send a text message and it didn't work. So I went through the steps of setting the APN up. But it hasn't worked.
I've done the whole thing with using a GSM sim to get the + and add APN...but nothing.
Anyhow, I was hoping someone can tell me the latest APN settings for Verizon. Perhaps they have changed. I'm just getting really cheesed off with all of this and nothing seems to be working. I love this phone but this is just getting on my nerves now.
Please help thanks
Click to expand...
Click to collapse
These are the APN values I'm using on Verizon postpaid: https://forum.xda-developers.com/showpost.php?p=68263623&postcount=61
Thanks!
I'm using pre paid will that make a difference?
I was having a bad day yesterday. Im in the right mind to get this fixed now.
Skingy1 said:
Thanks!
I'm using pre paid will that make a difference?
I was having a bad day yesterday. Im in the right mind to get this fixed now.
Click to expand...
Click to collapse
Should be the same values for Verizon Prepaid (different if you're on a Verizon MVNO). Did you make sure to enable Data Roaming?
xtermmin said:
Should be the same values for Verizon Prepaid (different if you're on a Verizon MVNO). Did you make sure to enable Data Roaming?
Click to expand...
Click to collapse
It worked!!!!!
Thank you
oh I feel so DUH! I knew it would be something simple.
That's going on the list of "if-you-ever-reset-your-phone-again"
Thanks again!

Issues with MMS reception while on WIFI with Android Messenges

I am on T Mobile and I have had issues receiving MMS messengers while on WIFI. Does anyone have a fix for this? I read previously that there was an APN setting to change but I am not sure. Thanks in advance! Also, this is using Android Messages (Stock APP).
Haven't changed anything and it's working on my end..also on T-Mobile...
Sent from my PH-1 using Tapatalk
I had the same issue and I am on TMobile also. If WiFi was on, I could not send nor receive MMS. I fixed it with this: https://support.t-mobile.com/thread/61843
---------- Post added at 09:37 PM ---------- Previous post was at 09:36 PM ----------
Once I made the changes I was able to send MMS and receive them
I'm also on T-Mobile and was not receiving mms when on Wi-Fi, but receiving them fine. The problem was fixed when I turned off Wi-Fi calling. Hope that fixes your issue also.
I agree the problem is fixed by turning off WiFi calling, but WiFi calling is something I want to keep on
xda0330 said:
I agree the problem is fixed by turning off WiFi calling, but WiFi calling is something I want to keep on
Click to expand...
Click to collapse
Okay so I noticed wifi calling wasn't on for me when it was working. I went and checked my APN settings and they were wrong. I corrected them using the settings in the link a few posts up and now it works with wifi calling on for me
Sent from my PH-1 using Tapatalk
I am glad it worked for you.
I also used the above fix, it seems to be working as well. Thanks
I have bookmarked that TMO page. Just a FYI, my pixel unlocked and unbranded does not have this problem
I am going to run by t-mobile today, I'm trying to gauge my signal with my wife iPhone today to see if it's the same.
eakrish said:
I am going to run by t-mobile today, I'm trying to gauge my signal with my wife iPhone today to see if it's the same.
Click to expand...
Click to collapse
As with the MMS on Wifi .. the APN that the Essential pulls is not complete .. NONE of the 4 it pulls. I would go in and edit yours. The MMS while on wifi regardless of wifi calling on or off .. should be fixed with the proper APN. Remember that you should reboot after changing the APN. My wife's was having an issue with MMS and weird signal issues. I fixed her up with a proper APN. It's a pitfall of a non-carrier phone. My U11 suffered the same issues. Anyway. Give a proper APN a shot.
I did this but am still having reception issues as well as MMS issues
To clarify if you make this chnage to get it to work, you need "Cellular" checked under Wifi Calling. If you have WiFi calls as preferred it still does not work. These changes and that setting allow the phone to jump back and forth when needed, correct?
eakrish said:
I am on T Mobile and I have had issues receiving MMS messengers while on WIFI. Does anyone have a fix for this? I read previously that there was an APN setting to change but I am not sure. Thanks in advance! Also, this is using Android Messages (Stock APP).
Click to expand...
Click to collapse
I don't think MMS works over Wifi, though.
Toys Samurai said:
I don't think MMS works over Wifi, though.
Click to expand...
Click to collapse
Sure it does. I just sent a gif from Gboard and a photo from my gallery to the wife and she's got an Essential on TMO. It works fine.
Again, a proper APN will make all this work properly.
What have those of you on Verizon been doing?
Hello - I saw this post while looking for an MMS solution for my PH-1 on AT&T. I have had Verizon, Sprint, Google Fi, and AT&T on this phone, and the only one that I could send/receive SMS/MMS was on Verizon while on my work network's WiFi. I work in a school building behind three layers of cinder block walls, and I have to have a way for this to work. I could go back to VZW, but I'm trying to avoid their high and not-unlimited Unlimited plans' rates. Can you direct me to the correct APN settings for AT&T? Thanks!

MMS issues...

Got my PH1 yesterday and really do like it. Really struggling with APN settings. I have Cellcom (Wisconsin based using Verizon Network), I put in my sim and change network type to global(I’ve tried most of the other options) I can go into Edit Access Point and modify the majority of the info except APN Type...needing to add mms to the “default,dun,supl” or course that is grayed out. Which results in texts going thru but mms photos and group messages sit and spin until erroring out. Doesn't matter if wifi is on or not. Any ideas?
I have tmobile and can't sent MMS photos or group text. Tried everything. I receive them fine.
I have Verizon and can't change most things. I put in
http://mms.vtext.com/servlets/mms
For MMSC and photos work for me.
Sent from my PH-1 using Tapatalk
Bboldajr said:
Got my PH1 yesterday and really do like it. Really struggling with APN settings. I have Cellcom (Wisconsin based using Verizon Network), I put in my sim and change network type to global(I’ve tried most of the other options) I can go into Edit Access Point and modify the majority of the info except APN Type...needing to add mms to the “default,dun,supl” or course that is grayed out. Which results in texts going thru but mms photos and group messages sit and spin until erroring out. Doesn't matter if wifi is on or not. Any ideas?
Click to expand...
Click to collapse
Did you already have an existing activated sim that you just popped into the essential? I ask cause I know people were having issues with Verizon not properly Activating a new Sim in the essential phone but if you just took your existing one it mostly worked out of the box with little fuss. I've never heard of cellcom or read of anyone using it before. Sorry if this isn't helpful.
Cellcom (Wisconsin carrier) uses Verizon's network and I have an already activated SIM that works with my Cellcom purchased Galaxy S8+. I pop it into the PH1 and it can make calls and send texts but group messages and photos are a spinning mess and a no go. When I call my carrier's help desk the answer I get is "if its not a phone that we have sold in the past or currently sell it will not work on our network" Then I go to the Verizon site and type in the PH1's IMEI number and get the thumbs up that it's completely compatible. It looks like the only way to get the PH1 to fully work is to root it - which I'm not going to do.
Have you tried factory resetting with the sim in?
Sent from my PH-1 using XDA-Developers Legacy app
Bboldajr said:
Got my PH1 yesterday and really do like it. Really struggling with APN settings. I have Cellcom (Wisconsin based using Verizon Network), I put in my sim and change network type to global(I’ve tried most of the other options) I can go into Edit Access Point and modify the majority of the info except APN Type...needing to add mms to the “default,dun,supl” or course that is grayed out. Which results in texts going thru but mms photos and group messages sit and spin until erroring out. Doesn't matter if wifi is on or not. Any ideas?
Click to expand...
Click to collapse
Did you ever find a solution to this?

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