Database Users

Is it safe to buy a nexus 7 yet ?

I had one with screen raise ... otherwise great. I don't want the hassle of endless refund cycles.
So, for new (or recent) orders from the Play store which I am assuming is the fastest clearing channel... do they still have the screen lift problem.
i.e. has the hardware been rev'd yet ? Anyone with a recent delivery know....

I just got my replacement today. I don't want to speak too soon but it's been out of the box for about 2 hrs and hey it looks fine right now. I'm gonna charge it and use it a little and see if anything pops up so to say and I'll update later tonight.
Edit: I wish there was a way to tell the hardware revision if there is one at all. I might crack these both open before I send my other one back and see if I can spot any differences.

I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.

miketoasty said:
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
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Click to collapse
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.

TokesKB said:
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
Click to expand...
Click to collapse
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.

Got my second unit Wednesday. It has screen lift as well.
I would definitely advise against buying retail, but I think Google can be trusted. I'm just going to hold onto this defective one for a month or two. Then I'll ask for a replacement.
No regrets, although I was pretty miffed about opening a new one with the same flaw when it happened.

miketoasty said:
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Click to expand...
Click to collapse
Did I say it would bork the device....no. If you want to use it with the screen lift good for you.

Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app

Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....

tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i got a cherry 87 buick I would like to sell you
Maybe your right, my touchscreen stopped working after use and the screen lift. I guess I should have kept it

I bought mine retail from Office Depot on 7/17 and haven't had a single problem with it.

In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google

charco83 said:
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
Click to expand...
Click to collapse
Careful with buying in store. It may not be considered a fault (for the reasons expressed elsewhere in this thread) and if you do not have UK DSR law then you may not be able (allowed) to make a return. I wouldn't fancy my chances in CPW or Currys of doing a return if the device is functioning (but just not quite flush).

Most UK retailers allow you to return for simply not liking the product. In Tesco the guy told me it didn't matter if it was faulty as it was within their X days return. They'll be selling them in store in a couple of weeks apparently.
tribestos, fail to see how OCD relates to finding a fault on a piece of hardware. It's not like people are obsessively looking for faults. The screen isn't supposed to lift but it does. That's a design flaw.

So somebody must be taking the hit for all the returns... is it the retailer or do they just return the units back to the manufacturer and not pay for the duff ones ?

deaglecat said:
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
Click to expand...
Click to collapse
The replacement 7s poll has gotten sunnier, although people are voting prematurely. Also, it's not public, but I don't think many would tamper with it.
Although I have not seen a unit without this defect, there are at least a few posters there who should know exactly what to look for and haven't found any separation in their replacement whatsoever. That's a good sign, and that poll was pretty ugly last Wednesday, so the vast majority of respondents since then have been ticking perfect.
As for when this flaw will be officially dealt with, probably never. But don't hold that against Google. They can make right by rooting out the manufacturing flaw and dealing with unsatisfied customers on an individual basis. No need for any headlines.

Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).

Ravynmagi said:
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Click to expand...
Click to collapse
Wow that is brilliant news... assuming that the CS adviser was being honest.

tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You have that choice. But when I spend my money on something I expect it to be built w/o flaws. Hope the glass dont fall out on you when the screws get to lose! Oh you wont care tho it will still be irrelevant right?

deaglecat said:
Wow that is brilliant news... assuming that the CS adviser was being honest.
Click to expand...
Click to collapse
Yeah, I hope she wasn't blowing smoke up my butt. That happens too. But I figure with the 16GB Nexus 7 suddenly returning to the Play store and the CS telling me this, it's hopefully correct.

[Q] Screen gap?

I found that my after leaving my Nexus 10 in a case for a day there is now a piece of dust under the screen. I have had this tablet for a few months and I'm 99 percent sure that this wasn't there even a week ago. It sort of looks like a small hair in the middle of the screen, which is the exact reason I exchanged the last one, so I made sure to look this one over several times. Any chance there is a gap between the glass and the display?

Not a chance. The screen is beyond sealed. It had to be there.

I can't quite make it out. Any chance it could be a series of dead pixels?

Also should I send it in to Samsung?

tcb4 said:
Also should I send it in to Samsung?
Click to expand...
Click to collapse
Yes the pixels could have died... Look for a stuck pixel app on the market... But this is very very rare.. I would deffently send it in. There is no reason you should live with that on there considering how much this device cost

Nickslife89 said:
Yes the pixels could have died... Look for a stuck pixel app on the market... But this is very very rare.. I would deffently send it in. There is no reason you should live with that on there considering how much this device cost
Click to expand...
Click to collapse
The only reason I question sending it back in is due to the iffy samsung repair service. I am also worried I will get a screen with even worse light bleed.

RMA Due To Tint/Hue Shifting Display

According to what I have read online, this seems to be a normal behavior for AMOLED screens. But coming from a NEXUS 5 with LCD screen, the tint shifting with changing angles is really jarring at times. I've asked for a replacement and it is coming next week. Has anyone gotten a replacement recently and still seeing this issue with their screen? Perhaps the latest batch has solved this issue or at least made it better? My current 6p has a manufacturing date of 10/29. If the replacement refurbished phone is even worse, can I tell Google to take it back instead of sending the phone I have now and start another RMA? Thanks in advance for your input.

Do you have a screen protector installed? It would cause this issue also in Android N you can adjust the screen RGB to satisfy to your likings. I bet the phone you get will be the same you just are not used to amoled and need to adjust it to resemble LCD.

matt1515 said:
Do you have a screen protector installed? It would cause this issue also in Android N you can adjust the screen RGB to satisfy to your likings. I bet the phone you get will be the same you just are not used to amoled and need to adjust it to resemble LCD.
Click to expand...
Click to collapse
I do have a plastic screen protector on the screen. I dont know how Android N will solve the tint shifting from blueish to pinkish when moving the phone slightly in any direction. I'm hoping the replacement phone will solve this issue or at least make it less noticeable. My brother's Note 4 isn't as extreme as my 6p when it comes to the tint shifting issue.

triplettt said:
I do have a plastic screen protector on the screen. I dont know how Android N will solve the tint shifting from blueish to pinkish when moving the phone slightly in any direction. I'm hoping the replacement phone will solve this issue or at least make it less noticeable. My brother's Note 4 isn't as extreme as my 6p when it comes to the tint shifting issue.
Click to expand...
Click to collapse
I'm willing to bet it's the screen protector causing that issue that's what they do. Try pulling it off and check then. I use a glass screen protector it does this slightly I guess but it's because I put a piece of glass over my screen. It's an amazing phone once you adjust RGB to your liking I'm sure you'll be happy and higher end screen protector's may limit this issue almost obsolete but you'll always get slight reflection issues.

I've raised an RMA request today as the top two thirds of my screen have a pink hue and the bottom third doesn't, and also seems noticeably brighter.
I noticed this issue straight away before I was aware of the numerous threads on the internet discussing it.
I have had many phones with amoled screens before and have never experienced this.
I love the phone though and if my RMA phone is worse, I'll send it back and keep this one. When I asked the Google guy about this, he just said to email him and let him know I was doing it and he would instruct what to do so they knew which phone to expect back.
My current phone is also an October 2015 handset.
Sent from my Nexus 6P using Tapatalk

matt1515 said:
I'm willing to bet it's the screen protector causing that issue that's what they do. Try pulling it off and check then. I use a glass screen protector it does this slightly I guess but it's because I put a piece of glass over my screen. It's an amazing phone once you adjust RGB to your liking I'm sure you'll be happy and higher end screen protector's may limit this issue almost obsolete but you'll always get slight reflection issues.
Click to expand...
Click to collapse
Are you sure because there are numerous threads online regarding this issue with or without any sort of screen protector. But I will peel off the plastic screen protector and compare it side by side with the replacement once it's arrived.
crash_194 said:
I've raised an RMA request today as the top two thirds of my screen have a pink hue and the bottom third doesn't, and also seems noticeably brighter.
I noticed this issue straight away before I was aware of the numerous threads on the internet discussing it.
I have had many phones with amoled screens before and have never experienced this.
I love the phone though and if my RMA phone is worse, I'll send it back and keep this one. When I asked the Google guy about this, he just said to email him and let him know I was doing it and he would instruct what to do so they knew which phone to expect back.
My current phone is also an October 2015 handset.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Thanks for the info. Are you getting a brand new replacement phone or a refurbished one? Funny, how the rep told me that I must send back my current phone once I'd received the replacement because that is how the return/refund system is set up which doesn't make sense. I mean why would I want to return a phone that is better than a replacement phone? I wonder if anyone here has gotten a latest batch with a recent built date and still have this issue with his screen?

triplettt said:
Are you sure because there are numerous threads online regarding this issue with or without any sort of screen protector. But I will peel off the plastic screen protector and compare it side by side with the replacement once it's arrived.
Thanks for the info. Are you getting a brand new replacement phone or a refurbished one? Funny, how the rep told me that I must send back my current phone once I'd received the replacement because that is how the return/refund system is set up which doesn't make sense. I mean why would I want to return a phone that is better than a replacement phone? I wonder if anyone here has gotten a latest batch with a recent built date and still have this issue with his screen?
Click to expand...
Click to collapse
The guy I spoke to was brilliant. I explained the issue and I could tell it wasn't the first time he'd heard it.
He offered a possible explanation that there could be glue which hadn't cured fully due to it being a new device. I then said I would hope there want still wet glue on a phone that was build in October 2015! Lol
I asked what would happen if I should get a replacement and God forbid it is worse and he said to just drop him an email and he would arrange for me to send the newer device back. Anything seemed possible and nothing was an issue.
Slightly off topic but I'm a firm believer that 100% perfection doesn't exist and to be honest this slight screen issue isn't a deal breaker for me as I do really like the phone. I've had a OnePlus 2 and a Nexus 5x in the last two months and both were nowhere near on par with the 6P.
Sent from my Nexus 6P using Tapatalk

crash_194 said:
The guy I spoke to was brilliant. I explained the issue and I could tell it wasn't the first time he'd heard it.
He offered a possible explanation that there could be glue which hadn't cured fully due to it being a new device. I then said I would hope there want still wet glue on a phone that was build in October 2015! Lol
I asked what would happen if I should get a replacement and God forbid it is worse and he said to just drop him an email and he would arrange for me to send the newer device back. Anything seemed possible and nothing was an issue.
Slightly off topic but I'm a firm believer that 100% perfection doesn't exist and to be honest this slight screen issue isn't a deal breaker for me as I do really like the phone. I've had a OnePlus 2 and a Nexus 5x in the last two months and both were nowhere near on par with the 6P.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I agree with you on the 6p. I really like it as well. Let's hope we both will get a replacement that is even better than the one we have right now! I'll keep you updated once I received the replacement. BTW, are they sending you a brand new one or a refurbished? I've read that refurbished are often better than new ones because they have been tested even more and often look like a new phone.

I've no idea mate to be honest? I may even cancel the RMA or just refuse the new one. I'm either getting used to the hue or it is sorting itself out the more I use the phone (if that is even possible?!)
My speakers on the phone are great and I have no other issues. I'd hate to get another phone that wasn't as good as the one I have!
How would you tell if a unit was a refurbished...?
Sent from my Nexus 6P using Tapatalk

crash_194 said:
I've no idea mate to be honest? I may even cancel the RMA or just refuse the new one. I'm either getting used to the hue or it is sorting itself out the more I use the phone (if that is even possible?!)
My speakers on the phone are great and I have no other issues. I'd hate to get another phone that wasn't as good as the one I have!
How would you tell if a unit was a refurbished...?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
The refurbished units come in plain carbon boxes while the new ones come in retailed packaging. Also, on your RMA order confirmation, it would say if the unit is refurbished or not. I'm curious and hopeful that my replacement will be an even better unit so for that reason I will accept the delivery. You can always send it back if you dont like it at no cost to you.

crash_194 said:
I've no idea mate to be honest? I may even cancel the RMA or just refuse the new one. I'm either getting used to the hue or it is sorting itself out the more I use the phone (if that is even possible?!)
My speakers on the phone are great and I have no other issues. I'd hate to get another phone that wasn't as good as the one I have!
How would you tell if a unit was a refurbished...?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Hi mate...did you get your replacement phone yet? I got mine today. It has a manufacturing date of 10/25 which is a few days before my current phone. The screen is brighter and the hue is more of a blueish white. It is definitely "cooler" than my current device which has a yellowish tint to it. The replacement phone shows white background better and more realistic. Most importantly, the shifting tint is less noticeable when I move the phone. Unfortunately, the speakers seem not as loud as my current phone. But I will keep the replacement and will be sending the current phone back to Google. I hope you got a good replacement device as I did!

I cancelled my RMA in the end and stuck with the original device. The pink hue has seemingly rapidly dissipated the more I've used the phone and had the screen on. I'm not sure if this is possible but I have read about people advising to give the screen a week or two of use to "settle"?
I can't really see what I was originally seeing, and that is when deliberately trying to reproduce the effect using a screen testing app, as opposed to me getting used to the effect in general use and not noticing it.
Sent from my Nexus 6P using Tapatalk

Screen issue.. software issue?

I have lots of white and colored lines on my screen. They disappear when i turn the screen off, and then slowly fade in. Surely this is software?
Please see this https://photos.google.com/photo/AF1QipO4aKyIDaHXClB0wzMk-VwBKhd8vm-u-I4LaoVz
any ideas?

mwatson said:
I have lots of white and colored lines on my screen. They disappear when i turn the screen off, and then slowly fade in. Surely this is software?
Please see this https://photos.google.com/photo/AF1QipO4aKyIDaHXClB0wzMk-VwBKhd8vm-u-I4LaoVz
any ideas?
Click to expand...
Click to collapse
I get 404 error on that link. Try pic again.

kevev said:
I get 404 error on that link. Try pic again.
Click to expand...
Click to collapse
https://goo.gl/photos/G1w9Z6F9rZ1JfDDEA

mwatson said:
https://goo.gl/photos/G1w9Z6F9rZ1JfDDEA
Click to expand...
Click to collapse
Wow. It looks like maybe loose connection from screen to system board. Or the device got wet? Try tweaking(twisting) the frame a little to see if it changes at all(better/worse). If it does then probably loose connection.

kevev said:
Wow. It looks like maybe loose connection from screen to system board. Or the device got wet? Try tweaking(twisting) the frame a little to see if it changes at all(better/worse). If it does then probably loose connection.
Click to expand...
Click to collapse
Hasn't got wet and no change when twisting either. Though switching the screen off and back on clears it for about 30 seconds. Very strange!

mwatson said:
I have lots of white and colored lines on my screen. They disappear when i turn the screen off, and then slowly fade in. Surely this is software?
Please see this https://photos.google.com/photo/AF1QipO4aKyIDaHXClB0wzMk-VwBKhd8vm-u-I4LaoVz
any ideas?
Click to expand...
Click to collapse
Thats a hardware issue. You should claim for warranty.

mwatson said:
I have lots of white and colored lines on my screen. They disappear when i turn the screen off, and then slowly fade in. Surely this is software?
Please see this https://photos.google.com/photo/AF1QipO4aKyIDaHXClB0wzMk-VwBKhd8vm-u-I4LaoVz
any ideas?
Click to expand...
Click to collapse
I hope that Screen Patches like this comes under warranty. So get your device replaced.

mwatson said:
I have lots of white and colored lines on my screen. They disappear when i turn the screen off, and then slowly fade in. Surely this is software?
Please see this https://photos.google.com/photo/AF1QipO4aKyIDaHXClB0wzMk-VwBKhd8vm-u-I4LaoVz
any ideas?
Click to expand...
Click to collapse
Doesn't seem like a hw problem.
Try this:
1- Run a benchmark in loop for 30 minutes to make the device hot. Something like Antutu. This would provoque any underlying heat problem.
2- Set screen off to 30 minutes and leave it idle on to see if screen changes while doing nothing.
3- factory reset the device after backup your data.

My oppinion is it a hardware issue. You can handle it like a software issue and try to fix it but if you don't have time or don't want to experiencing it would be better to bring it back where you bought it.

malnabokor said:
My oppinion is it a hardware issue. You can handle it like a software issue and try to fix it but if you don't have time or don't want to experiencing it would be better to bring it back where you bought it.
Click to expand...
Click to collapse
ok, its come to light now. My five year old has confessed he knocked it off of a table. Makes sense now, however the table is just over half a metre high.It would have falllen onto a wooden floor. Warranty seems unlikely.
I must say though i'm surprised it has caused this damage. My wife's Moto G was thrown by my five year old onto tarmac and the Moto G is absolute fine. I'd like to buy the Honor 8 again as I really like it, though I feel I would be stupid to buy another if they are a delicate as this. Be warned.... Don't have kids!

mwatson said:
ok, its come to light now. My five year old has confessed he knocked it off of a table. Makes sense now, however the table is just over half a metre high.It would have falllen onto a wooden floor. Warranty seems unlikely.
I must say though i'm surprised it has caused this damage. My wife's Moto G was thrown by my five year old onto tarmac and the Moto G is absolute fine. I'd like to buy the Honor 8 again as I really like it, though I feel I would be stupid to buy another if they are a delicate as this. Be warned.... Don't have kids!
Click to expand...
Click to collapse
Than you are lucky that you have a Honor phone (if you are within the 3 month).
The Huawei/Honor offers 3 month screen warranty (but only one time) for accidents as well. Link: http://consumer.huawei.com/minisite/uk/vipservice/index.html

Yes call them quickly so you can send it back for repair/replacement. And get a good case!

malnabokor said:
Than you are lucky that you have a Honor phone (if you are within the 3 month).
The Huawei/Honor offers 3 month screen warranty (but only one time) for accidents as well. Link: http://consumer.huawei.com/minisite/uk/vipservice/index.html
Click to expand...
Click to collapse
Thanks, I don't think the screen replacement policy works in the UK. I've just created an account and it says standard rather than gold. I'll have to call them tomorrow.

mwatson said:
Thanks, I don't think the screen replacement policy works in the UK. I've just created an account and it says standard rather than gold. I'll have to call them tomorrow.
Click to expand...
Click to collapse
In the Hungarian version it sais that screen replacement policy works in the UK (actually the list of the countries where it id avaiable starts with the UK).
Here is the Hungarian text you can translate it if you want unfortunatelly I did not find the english language version. Link: http://www.honor8.hu/guarantee.pdf

I had the exact ****ing thing on my zenfone 2. It's the reason I replaced it with the H8.

I have just spoken to Huawei customer service. The screen repair (Gold Service) only exists for P9 and P+ not the Honor 8.

mwatson said:
I have just spoken to Huawei customer service. The screen repair (Gold Service) only exists for P9 and P+ not the Honor 8.
Click to expand...
Click to collapse
This is clearly a hardware issue. Have you asked for a replacement unit?
Sent from my honor 5X using XDA Labs

mwatson said:
I have just spoken to Huawei customer service. The screen repair (Gold Service) only exists for P9 and P+ not the Honor 8.
Click to expand...
Click to collapse
I'm sorry to hear that I would suggest to contact Honor directly on FB because in most countries this 3 month screen replacement exist (like US.)

malnabokor said:
I'm sorry to hear that I would suggest to contact Honor directly on FB because in most countries this 3 month screen replacement exist (like US.)
Click to expand...
Click to collapse
No point in contacting them on Facebook, I've spoken to their help desk. UK not covered. It's with them for repair. Guess they will send me a bill. Loo! After your honor 8 guys. I've done the drop test and it sadly isn't durable. I really liked this phone. More than my Galaxy s7 edge, but tough to buy again knowing it can't survive a small drop.

mwatson said:
No point in contacting them on Facebook, I've spoken to their help desk. UK not covered. It's with them for repair. Guess they will send me a bill. Loo! After your honor 8 guys. I've done the drop test and it sadly isn't durable. I really liked this phone. More than my Galaxy s7 edge, but tough to buy again knowing it can't survive a small drop.
Click to expand...
Click to collapse
I'm really sorry to hear that. On the other hand it is interesting that the glass survived but the LCD panel was damaged. It was quite unlucky I guess.

What went wrong with my Nexus 6p?

Hey Guys,
I noticed something strange with my phone this morning and it has gotten progressively worse throughout the day. Has anyone encountered something like this? Originally this started off with a large set of vertical green pixels (as seen in the first picture). Then a further degrading of this with purple blotches as seen in the 2nd pic, and I'm pretty sure my display is dead now as I can swipe up and feel the haptic feedback but can't see anything on the screen.
View attachment 4102327
View attachment 4102328
The phone isn't bent in any way so I'm guessing that the connection inside the phone went bad. I know a repair guy who is pretty handy but I want to see if anyone knows what I am up against.
Thanks!

ozo012 said:
Hey Guys,
I noticed something strange with my phone this morning and it has gotten progressively worse throughout the day. Has anyone encountered something like this? Originally this started off with a large set of vertical green pixels (as seen in the first picture). Then a further degrading of this with purple blotches as seen in the 2nd pic, and I'm pretty sure my display is dead now as I can swipe up and feel the haptic feedback but can't see anything on the screen.
View attachment 4102327
View attachment 4102328
The phone isn't bent in any way so I'm guessing that the connection inside the phone went bad. I know a repair guy who is pretty handy but I want to see if anyone knows what I am up against.
Thanks!
Click to expand...
Click to collapse
My phone is under extended warranty and I had the same/similar issue.
I didn't see it happen but my screen was dark and I could not get it to display anything.
I shipped in and they sent a replacement.

ozo012 said:
Hey Guys,
I noticed something strange with my phone this morning and it has gotten progressively worse throughout the day. Has anyone encountered something like this? Originally this started off with a large set of vertical green pixels (as seen in the first picture). Then a further degrading of this with purple blotches as seen in the 2nd pic, and I'm pretty sure my display is dead now as I can swipe up and feel the haptic feedback but can't see anything on the screen.
The phone isn't bent in any way so I'm guessing that the connection inside the phone went bad. I know a repair guy who is pretty handy but I want to see if anyone knows what I am up against.
Thanks!
Click to expand...
Click to collapse
Hello definitely a hardware issue. At least I already seen this before and the screen was dead. My wife used to have an LG G2 and it displayed those weird purple smudges all over the screen after one of our daughter crushed it walking on the device.
Do you eventually sit on chairs with your phone in your back pocket?
Good luck...

tech_head said:
My phone is under extended warranty and I had the same/similar issue.
I didn't see it happen but my screen was dark and I could not get it to display anything.
I shipped in and they sent a replacement.
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I'm definitely not under warranty as I bought this 2nd hand off eBay. Was someone's phone that had the Google Account lock on it that I bypassed.

ozo012 said:
I'm definitely not under warranty as I bought this 2nd hand off eBay. Was someone's phone that had the Google Account lock on it that I bypassed.
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I wouldn't buy a phone 2nd hand off Ebay. I hear to many bad things. Use Swappa in the future brotha!
That is most certainly a defective digitizer. I'm guessing a stress was placed to the digitizer at some point or heat/cold maybe?

Eric214 said:
I wouldn't buy a phone 2nd hand off Ebay. I hear to many bad things. Use Swappa in the future brotha!
That is most certainly a defective digitizer. I'm guessing a stress was placed to the digitizer at some point or heat/cold maybe?
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Bought it for $400 in Jan 2016 when it was 3-4 months old since someone didn't know how to bypass the Google Factory reset lock. Most other 128GB were going for $650+ at the time. Ebay/ Swappa would have ended up in the same place regardless. I don't blame Ebay for this experience but I have not bought many phones from them regardless. At least 6+ purchases on Swappa and all have been great. Taking to my local repair guy who I trust very much who quoted me for $195 to do the work and replace the board which is worth it to me.

5.1 said:
Hello definitely a hardware issue. At least I already seen this before and the screen was dead. My wife used to have an LG G2 and it displayed those weird purple smudges all over the screen after one of our daughter crushed it walking on the device.
Do you eventually sit on chairs with your phone in your back pocket?
Good luck...
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This ironically has been in a Supcase Unicorn Beetle case since day 1. I am guessing that the phone being on the larger side of my front right pocket definitely has pressure put on it which likely caused this.