Ultra Tablet keyboard won't connect, Jide support won't respond. - Remix Ultratablet General

Hello,
I've had my Remix Ultra tablet for three weeks, and on Tuesday of last week the keyboard stopped connecting.
I restarted, cleared cache, dusted off pin connectors, factory reset...all to no avail. It isn't rooted, running OS 1.5.
I contacted Jide support through their website on Wednesday (five days ago) and haven't heard back.
Any suggestions? Anyone else been through this?

try a follow up email.

Notjaredoucks said:
Hello,
I've had my Remix Ultra tablet for three weeks, and on Tuesday of last week the keyboard stopped connecting.
I restarted, cleared cache, dusted off pin connectors, factory reset...all to no avail. It isn't rooted, running OS 1.5.
I contacted Jide support through their website on Wednesday (five days ago) and haven't heard back.
Any suggestions? Anyone else been through this?
Click to expand...
Click to collapse
If you head back to http://forum.xda-developers.com/remix/remix-ultratablet near to the top of the page you should see a button called "moderators".
Click it and it will bring up a list of usernames, anyone with "RemixOS_" in their name is a member of staff at Jide, try firing them a message on here

So how did this turn out? I've been watching my half dozen open tickets sit around at Jide for awhile now with not much real support for the Ultra Tablet since the x86 took off.
Sent from my SHIELD Tablet using Tapatalk

Related

[Q] Vendetta Online Not Working on MOJO?

Hi, I wonder if anyone could try opening the Vendetta Online game on their MOJO? I've been unable to start it for a couple of weeks now and finally did a factory reset last night but it still didn't solve the problem.
It downloads all the updates but instead of then going to the logon screen it goes straight back to the desktop.
I've logged it with them on their message board but I suppose I should have really asked hre first to confirm that it isn't some problem with my MOJO.
Well I know that this is a couple months after you asked but I tried it out and it seems to be working for me. Thanks for pointing me to Vendetta Online as it looks like a pretty cool game.
Caph said:
Hi, I wonder if anyone could try opening the Vendetta Online game on their MOJO? I've been unable to start it for a couple of weeks now and finally did a factory reset last night but it still didn't solve the problem.
It downloads all the updates but instead of then going to the logon screen it goes straight back to the desktop.
I've logged it with them on their message board but I suppose I should have really asked hre first to confirm that it isn't some problem with my MOJO.
Click to expand...
Click to collapse
Its working fine for me

Kevo app puked?

I have been using Kevo on my samsung phones going back a couple of models. I got the S7 Edge and it worked fine until yesterday. Door doesn't respond to the phone. The app said it needed to update, but timed out of updates whether on wifi or 4G. The app itself said it was for lollipop- it just stopped working. I uninstalled and then reinstalled, the update button is now gone, it works, and still shows for lollipop. Anyone have similar experience?
sefar said:
I have been using Kevo on my samsung phones going back a couple of models. I got the S7 Edge and it worked fine until yesterday. Door doesn't respond to the phone. The app said it needed to update, but timed out of updates whether on wifi or 4G. The app itself said it was for lollipop- it just stopped working. I uninstalled and then reinstalled, the update button is now gone, it works, and still shows for lollipop. Anyone have similar experience?
Click to expand...
Click to collapse
I just installed my Kevo on Easter. I didn't have any problems with it at all...until I tried to enable android wear. When I did that, I got an alert that it needed an update. That was an endless process of back and forth, enable and disable it on the app, but finally I got an update button that said keep phone w/in 20 feet while it processed the download. I just sat my phone on the floor and did some other stuff. Came back and I had an all update finished and "tap here to restart kevo app". I did that and tried the lock out with my phone, fab, and keys...all okay. When I tried my watch (moto 360), I got the "no keys" error followed by "unexpectedly stopped" message.
I shot an email off to Kevo/Kwikset about it and yesterday got a reply back. Their support stated they do not support the S7 or S7edge with no eta that they will in the future. I asked why, but haven't received an answer yet. Then I saw on reddit that someone said it was because Kevo only supports Android-L; however, now that more devices are getting updates to M, a lot more people are having trouble. They officially state that Kevo supports the S6...what's going to happen when an S6 updates to M? Wonder if they'll put out an update?
They have been notoriously slow, but my app is working again, despite the OS issue they mentioned. Weird, and it still doesn't work with the GearS2, contrary to all the publicity when the watch was released last year that it was working!

WiFi Issue - NBD90X, Sleep/Doze cuts WiFi, Bug or RMA?

(only found one thread with this issue, from nov 2015, with zero replies: http://forum.xda-developers.com/nexus-6p/help/wifi-issue-nexus-6p-t3244411)
So, let's go.
Nexus 6P Android N Oct 5th, Build NBD90X here.
Bought on 4/10/2016, one week ago, in Germany, after Pixel announcement (too expensive).
Manufacturing date: 11/17/2015 (bit old, maybe refurbished?)
Behaviour: At first, connects normally to WiFi. Connection stable for a bit, so it is not a reoccuring "it reconnects every 60 seconds and can't hold the connection" thing, it is very different.
In following situations it drops Wifi:
- When screen goes off for more than 1-2 minutes
- when I cast something (YouTube, Twitch) to my Chromecast and the Nexus screen turns off after 60 seconds, the Cast continues, but when I wake up the phone, Youtube or the other apps say connection lost, so I can no longer control the stream. I tap "retry" but it does not work and I have to restart phone, reconnect to Chromecast and stop the cast that way. Super annoying.
- And, not often but happens: even when i scroll through Twitter, it randomly disconnects and reconnects after about 10-20 seconds.
Things I have tried:
- different APs and Networks (home, at work, at a friend's house)
- changed Wifi channel, 2.4, 5ghz, .. basically just tested every setting here at home. since problem occurs also at work and other networks, can't be the cause.
- wiped system cache, nothing
- reset network settings on phone, several times, nothing
- WPS, nothing
- under "Location", advanced, disabled the WiFi and Bluetooth scanning stuff
- switched from "always" to "only when plugged in" at "stay connected to wifi" setting. changed behavior to: not reconnecting to WiFi when woken up. Instead, it finds all networks BUT the one it remembers and should connect to. I have to turn wifi on and off, even that does not help sometimes. then I have to reboot.
- maybe some measures I even forgot about now, but basically everything ever, anywhere, recommended...
- eventually I factory reset the device on sunday, started with "set up as new device" from scratch, wasted another few hours to eventually have the same result.
I used all my data plan because "Android System" downloaded so much in the background in the first night (when it should have been in Wifi of course), have to turn cellular data off now to not pay for extra megabytes (germany..).
so I don't get any updates or push mails anymore because mobile data off and it drops Wifi all the time. this is unbearable.
Same router with my previous Desire HD, LG G3 and Nexus 5X: all with no problems.
My big question is: is this a software issue that will be resolved or do I have a defect device? I need to know fast because I have 14 days return time at my reseller and 7 are gone, 4 of them I tried to fix the problem. The old manufacturing date made me questioning the device in general. So is this software-related and will be fixed or should I RMA my device?
I also posted this on the android forums: https://code.google.com/p/android/issues/detail?id=206311 (look at the very helpful answer by the developer xD ... )
Having the exact same issue since updating to NBD90X last Wednesday. So glad I finally found someone else is having g this issue. Has to be software, right?
I made a new issue report on code.google.com (issue 224971). Please report back if you find a solution, my data plan is wrecked already.
EDIT: Wi-Fi and Bluetooth just powered off while I was browsing XDA in chrome. So it happens randomly, not just when phone is at idle. This is really bad!
the same issue after update NBD90X
Same.
Sent from my Nexus 6P using Tapatalk
I didn't face this issues. Maybe your device is defective. Return it and buy a new one.
gibrilm said:
the same issue after update NBD90X
Click to expand...
Click to collapse
Please add your experience to the code.google.com page listed above (issue 224971) so they can see it's not just one or two people.
So, any news on this issue? If it's only three people in the world, i will return my phone on monday and ask for a replacement. Still in 14days-return-policy timeframe.
Although this looks like a software issue, waaay too few people are reporting that issue to justify keeping the device.
Annoying as f'ck but better safe than sorry. Hopefully the replacement will be of a newer manufacturing date without any issues.
Firstly, this is weird lol, I bought my 6P in August of this year and my manufacturing date is exactly the same as yours.
Though I bought mine from an authorized retailer, I doubt it'd be refurbished, anyway, I did a clean flash of NBD90X and everything is working well for me. No issues whatsoever aside from the slightly crappy battery on Nougat.
---------- Post added at 06:50 PM ---------- Previous post was at 06:49 PM ----------
DocBrownie said:
So, any news on this issue? If it's only three people in the world, i will return my phone on monday and ask for a replacement. Still in 14days-return-policy timeframe.
Although this looks like a software issue, waaay too few people are reporting that issue to justify keeping the device.
Annoying as f'ck but better safe than sorry. Hopefully the replacement will be of a newer manufacturing date without any issues.
Click to expand...
Click to collapse
Did you clean flash the NBD90X factory image or take an OTA?
Hi,
I got it from a pretty big vendor here in Germany, pretty solid, 6000+ reviews with a 1,5 (1 best, 6 worst) rank at our best price comparison site. Ordered a LG G3 back in 2014 there and a Lenovo Thinkpad for my gf, everything perfect.
No, I got it, it had Marshmallow, then I had to install two security updates before it reached the "preparing for 7.0" update (20mb or sth.), then I got N and then, one day later, D90X appeared.
But I did a factory reset after having the issues.
You think I should try a clean flashing of the NBD90X? I thought I tried everything, but actually doing that didn't come up in my mind.
/edit: Did your packaging come with the papersleeve around the white plastic, where the S/N and the big P logo is printed on etc.? Cause my packaging was missing that. Only the plastic with transparent tape to hold it together. That is actually the only reason why I thought about "refurbished" because everything else looked completely new, no fingerprints, MM 6.0, etc. But it made me wary from the very beginning.
I just did it and wiped again, installed from scratch. Factory Image NBD90X... as clean as it gets.
After going through all the steps and wasting another chunck of time, it took 5 minutes until the first disconnect. While screen was on, while downloading stuff from the Play Store.
I am so annoyed by this phone, can't even tell. Two weeks of troubleshooting, nothing worked.
My connectivity just dropped dramatically. Had been on NBD90X since about 10/11. Our other does not exhibit this problem, both are almost set up the same. I then set mine up exactly like hers and still connected in kilobytes. Project Fi said they would send a refurb and I'm not excited over that. I've got 24 hrs to decide now. If it takes an hour or to to download an update that the other phone can do in a minute I guess mine is a lemon. Doc I just posted several places about this and my troubles started about the same time as yours. Also just installed the factory image and there's no improvement here.
Thanks for your report. Got myself a replacement device 10 days ago, no trouble since then. The old one went back and I got my money back.
Def something wrong with the WiFi chip or whatever.
Loving the phone now, 7.1.1 runs smooth af.
DocBrownie said:
Thanks for your report. Got myself a replacement device 10 days ago, no trouble since then. The old one went back and I got my money back.
Def something wrong with the WiFi chip or whatever.
Loving the phone now, 7.1.1 runs smooth af.
Click to expand...
Click to collapse
Cool. Glad yours works now. I went ahead and ordered the replacement, I'll scrutinize that refurbished unit when I get it. Being the weekend it won't ship `till Monday. Didn't realize how much I depended on this darn phone until mine quit working right!
Well if it helps just one, I post this.
Our power went out for `bout an hour. Later I was still frustrated with the 6P and started messing with it, damn it was fast again. Went to sites immediately, went to the playstore and tried to get an app that I had given up on getting earlier and ~10Mb was downloaded and installed in 4 or 5 seconds!!
I hadn't even tried using the phone when I was out the last couple of days. That plus the fact that my Asus OnHub was down, it probably lost it's cache. Kept the settings but damn I'm gonna unplug it for a min or two the first of each month now!
Cancelled the replacement..... nothin-to-see-here-move-along........

Bricked Nokia 6 after February update, anyone else?

Hi,
I updated my Nokia 6 early yesterday morning, February 21st. The update was 1,7GB in total, don't know what it consisted of. The update came to my phone through standard automated update check, I got a notification to connect to WiFi, I did, the update downloaded and installed.
Apparently, it was the Android Pie update, though I didn't look that closely.
So, 100% stock ROM, no mods, fully official update method. No tricks. Connected to wall, 100% battery.
After the update the phone booted and asked to reboot to install operator updates. I'm not quite sure the exact wording of the message pop-up, but that's what it asked as far as I can remember. I agreed to reboot, the phone shut down, and never came back to life again.
It won't respond to any key presses. It's completely bricked.
I'm going to get it fixed in a shop, where it'll go to have its display changed anyway. I'm writing this here to ask, has anyone else had troubles with the update? It was rolled out in Finland apparently February 21st or 20th, or then I haven't reacted to the notification before. I'm quite unhappy with the state of the matters, since it seems to be the official update that bricked my phone.
So, anyone had any troubles with Android Pie update?
Mine bricked 2 days ago after the same Android pie update, 1.7 GB. I have tried flashing to no avail. Currently looking for ways to restore a bricked Nokia 6 TA-1021.
rwaithera said:
Mine bricked 2 days ago after the same Android pie update, 1.7 GB. I have tried flashing to no avail. Currently looking for ways to restore a bricked Nokia 6 TA-1021.
Click to expand...
Click to collapse
According to the service personnel, a small wonder happened when they plugged in my TA-1021 - the device started right up. It's quite extraordinary claim, since my phone was connected to my charger when it shut down, and it was showing 100% battery.
I have no reason for this, only speculation. The only explanation I can come up with outside of some divine intervention is, that the phone did not shut down after all. Instead, it was stuck on some loop with screen off and buttons inoperative. When it finally ran out of battery, it responded right away when it received more power.
I did not try and flash my phone myself. Nor did they flash it in the shop. It wasn't necessary, the phone is now fully functional.
Maybe try to plug it in briefly and see what happens. If nothing, then just unplug it again and try another time tomorrow. Btw. HMD Global's chat support was very responsive, so I highly recommend contacting them if you suspect that your case was caused by the updater itself.
Mine didn't get bricked, but it started having issues with Google accounts. After the update, all apps which use my Google account to login had login errors & I couldn't add Google accounts onto the device. I manually synced the account, removed the account & tried to add it again (shows a "sorry something went wrong" message everytime I try to add an account), wiped the cache, even factory reset it, but nothing helped. I finally had to spend some time learning how to downgrade it & was able to add accounts on the device again. But after I updated my device with Android 9 (V6.12) again, the issue came back.
my all google apps arent working on TA-1000
mine is completely bricked. wont turn on at all. TA-1033.
Is there anyway to fix this?

Issue - Fossil Gen 6 Wear OS 3

Hey guys,
So lately my watch has been rebooting randomly.
The watch is Fossil Gen 6 with Wear OS 3.
Sometimes it just goes black and i need to force reboot it.
I was getting boot issues sometimes as well, it's stuck on the Google spinning animation with the times.
I tried to factory reset my watch from the watch it self and recovery and nothing helps.
yot2703 said:
Hey guys,
So lately my watch has been rebooting randomly.
The watch is Fossil Gen 6 with Wear OS 3.
Sometimes it just goes black and i need to force reboot it.
I was getting boot issues sometimes as well, it's stuck on the Google spinning animation with the times.
I tried to factory reset my watch from the watch it self and recovery and nothing helps.
Click to expand...
Click to collapse
Hey yot2703,
Did you have any success finding a solution. I'm having exactly the same issue with my Fossil Gen 6 with Wear OS 3. Rebooting randomly. Screen blacking out and becoming unresponsive. Was working fine for a couple of weeks with Wear OS 3 and was fine with Wear OS 2. My son has the same watch updated to Wear OS 3 and hasn't had any problems.
Jozerm said:
Hey yot2703,
Did you have any success finding a solution. I'm having exactly the same issue with my Fossil Gen 6 with Wear OS 3. Rebooting randomly. Screen blacking out and becoming unresponsive. Was working fine for a couple of weeks with Wear OS 3 and was fine with Wear OS 2. My son has the same watch updated to Wear OS 3 and hasn't had any problems.
Click to expand...
Click to collapse
So...
I tried a few methods that could lead to a solution, but the issue could come back again.
The methods I tried:
1. Factory reset few times from Recovery - No success.
2. Emptying the battery to 0% and keep the watch down for a few days and then charging it to 100% - Worked for a week after another reset, then the issue persisted again and it got lot worse. My watch won't boot at all.
My brother owns Gen 6 as well with Wear OS 3 and he has no issues at all.
I talked to Fossil support and they told me to send it back to them for replacement since the issue coming from the hardware.
I haven't sent it back to Fossil in the US since i don't want to pay huge shipping fee, but the Warranty is global so talked to my local warranty provider and they took it for inspection and they might replace my watch.
i'd say talk to your local Fossil store or the one who provides warranty in your location.
P.S. - I saw people on Reddit that sometimes it does the same reboots on WearOS 2 as well.
yot2703 said:
So...
I tried a few methods that could lead to a solution, but the issue could come back again.
The methods I tried:
1. Factory reset few times from Recovery - No success.
2. Emptying the battery to 0% and keep the watch down for a few days and then charging it to 100% - Worked for a week after another reset, then the issue persisted again and it got lot worse. My watch won't boot at all.
My brother owns Gen 6 as well with Wear OS 3 and he has no issues at all.
I talked to Fossil support and they told me to send it back to them for replacement since the issue coming from the hardware.
I haven't sent it back to Fossil in the US since i don't want to pay huge shipping fee, but the Warranty is global so talked to my local warranty provider and they took it for inspection and they might replace my watch.
i'd say talk to your local Fossil store or the one who provides warranty in your location.
P.S. - I saw people on Reddit that sometimes it does the same reboots on WearOS 2 as well.
Click to expand...
Click to collapse
Thanks for your reply. I'm in Ottawa Canada and there is no local warranty provider. You send it to a location in Toronto and they in turn ship it to Dallas to fix or warranty it. One of my son's watches buttons stopped working and I've sent it in. Expected to take 5 weeks. Disappointing customer service in my book. I'll see how that goes before deciding what to do with mine. May just cut my losses and move on.
Jozerm said:
Thanks for your reply. I'm in Ottawa Canada and there is no local warranty provider. You send it to a location in Toronto and they in turn ship it to Dallas to fix or warranty it. One of my son's watches buttons stopped working and I've sent it in. Expected to take 5 weeks. Disappointing customer service in my book. I'll see how that goes before deciding what to do with mine. May just cut my losses and move on.
Click to expand...
Click to collapse
Problem is i like this watch overall, i really want it to work.
You probably have local Fossil support.
Try to mail : [email protected]
Thanks. I will email them...and I agree with you...I was quite satisfied with it prior to these issues.
just fyi...the email they use is [email protected]
did anyone get this working in the end?
I contacted Fossil at [email protected]. They recommended draining the battery completely then recharging to 100% a few times. This did get rid of the random rebooting and it was fine for a few weeks but now the battery is draining very quickly. I'm going to contact them again and expect I will need to replace the battery.

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