[Help] Cant open Contacts after updating to 5.1.1 - Galaxy E5, E7 Q&A, Help & Troubleshooting

Hi there, I have the galaxy E7 DS. Yeah, I encountered the problem after I upgraded the Android from jellybean to the kitkat version via OTA.
So, the problem is in the Contact apps. I cant see any of my Contacts or logs because it just stuck in "Updating Contact List". I've gone to the Samsung center, but they said that I shouldn't upgrade from the OTA. instead, I need to come to them to update the software (in other words they dont reccomend me to update via OTA, which doesnt make any sense). And they also said that I need to downgrade it to jellybean again.
Does any body here encountered the same problem like me? I've also follow the instruction email from Samsung to clear data the Contacts apps, but that doesnt work. Please any advice would be appreciated
Thanks before. Cheers

anjarnuty said:
Hi there, I have the galaxy E7 DS. Yeah, I encountered the problem after I upgraded the Android from jellybean to the kitkat version via OTA.
So, the problem is in the Contact apps. I cant see any of my Contacts or logs because it just stuck in "Updating Contact List". I've gone to the Samsung center, but they said that I shouldn't upgrade from the OTA. instead, I need to come to them to update the software (in other words they dont reccomend me to update via OTA, which doesnt make any sense). And they also said that I need to downgrade it to jellybean again.
Does any body here encountered the same problem like me? I've also follow the instruction email from Samsung to clear data the Contacts apps, but that doesnt work. Please any advice would be appreciated
Thanks before. Cheers
Click to expand...
Click to collapse
Seems like you need to dactory reset your device, after updates is better to wipe your data.

Hassan 4 said:
Seems like you need to dactory reset your device, after updates is better to wipe your data.
Click to expand...
Click to collapse
Apparently yes, I'll consider to make a backup and do the factory reset very soon. Cheers and thanks before

Related

Optus Australia JG4 was just released to Kies!

Just flashed my phone via kies to JG4
Does the Optus My Account widget work?
There is a problem showing your usage....
Firmware 2.1-update1
Baseband I9000DTJG3
Kernel 2.6.29 [email protected] #2
Build: Eclair.DTJG4
hernit said:
Does the Optus My Account widget work?
Click to expand...
Click to collapse
loool, i was wondering the same thing!
JG4
spenceee said:
Just flashed my phone via kies to JG3
Click to expand...
Click to collapse
spenceee said:
There is a problem showing your usage....
Firmware 2.1-update1
Baseband I9000DTJG3
Kernel 2.6.29 [email protected] #2
Build: Eclair.DTJG4
Click to expand...
Click to collapse
Don't you mean I9000DTJG4. ie. JG4
Might like to update the thread Title.
I'm thinking of reflashing my OPTUS SGS back onto JG4 OPTUS firmware.
Wondering about my warrantee even though I bought it unlocked through an OPTUS reseller not through OPTUS.
You got it through Kies is a pretty good acheivement in itself with all the negative responses out their about Kies.
Ancient_One said:
Don't you mean I9000DTJG4. ie. JG4
Might like to update the thread Title.
I'm thinking of reflashing my OPTUS SGS back onto JG4 OPTUS firmware.
Wondering about my warrantee even though I bought it unlocked through an OPTUS reseller not through OPTUS.
You got it through Kies is a pretty good acheivement in itself with all the negative responses out their about Kies.
Click to expand...
Click to collapse
I've gotten 4 updates through Kies on the Korean phone, a guy I send PMs to on here just got an OTA update yesterday which surprised the hell out of me.
*EDIT* He is also in Korea on the Korean version. And 2 of my firmware updates might count as one since they came bundled, but I think they were separate releases and I just happened to get both at once.
I guess I am not able to update to this versoin because I flashed with JM2 ??
What if I flash with soemthing like JG1 ? Will I be able to upgrade ?
One more question, how does kies knows that it's an optus device ? Is it the IMEI or the Sim card or the current ROM ??
Thnaks
oswade said:
loool, i was wondering the same thing!
Click to expand...
Click to collapse
SAME
and plz pack it 4 us if it work
thx
Yay first update completed. now have a task manager that wasn't there before, lost all contacts and apps, is it supposed to keep these? could be annoying if have to restore from back up every time there's an update.
Did it fix the lag and GPS-issue?
Kies Sync Problem after upgrading
Hi,
I upgraded my Samsung Galaxy S to the new JG4 firmware.
I have the following builds:
Firmware 2.1-update1
Baseband I9000DTJG3
Kernel 2.6.29 [email protected] #2
Build: Eclair.DTJG4
The problem is that after upgrading Kies i can no longer connect back to my phone.
The MTP USB Device driver comes up with an error as soon as Kies fires up. The old version of Kies had no problems but the latest release has some real issues.
Any ideas would be appreciated.
Peter
Thought I'd use mybackup pro before I try out this jg4 update. I havn't rooted yet - will I still be able to backup all the app and data needed? I guess the important bit to know is - what can't I backup because I'm not on root. Probably should figure that out before backing it up and going to the update!
jamessimon said:
Yay first update completed. now have a task manager that wasn't there before, lost all contacts and apps, is it supposed to keep these? could be annoying if have to restore from back up every time there's an update.
Click to expand...
Click to collapse
Flashing your phone removes applications, contact, email and everything you hold dear hence why in most of the trheads it say's to back this up using the available backup programs.
Lost settings, contacts and apps after upgrade
I am new to Android and the SGS. Is it normal to lose everything when upgrading the firmware?
I lost everything also! This is my first time updating android firmware and coming from an iPhone I wasn't expecting it. I don't recall seeing a warning message, but I may have missed it as it took several attempts to get kies working. Searching the HDD for dll files/renaming/moving around just to get the update to work is bit much to ask!
Unfortunately it hasn't done anything to fix the GPS problems, I can't get a location after trying for an hour. Have had trouble with wifi in the past, but this seems to be resolved now.
It seems that Market is broken in this official firmware
I can't find Skies of Glory or MSN Talk Pro
It turns out that all protected applications are not shown in Market - pretty lame from Samsung.
Poor effort
Sorry Samsung, but to lose all your contacts, settings and downloaded applications while updating (and without any warning) is a very poor effort regardless of any improvements that may have been made. This is very disappointing and unprofessional and the update should be withdrawn until these problems are resolved. F grade.
Regarding Kies not connecting to the SGS. I had that problem prior to updating and tried many things to resolve it. Eventually, formating the SD card fixed this issue for me.
peterfz30 said:
Regarding Kies not connecting to the SGS. I had that problem prior to updating and tried many things to resolve it. Eventually, formating the SD card fixed this issue for me.
Click to expand...
Click to collapse
I can confirm this is the case. It would appear other applications are creating the issue on the phone with 16digit extentions or files. After an internal SD format kies worked correctly.
I have to agree with you all in theory.
Even flashing the firmware on say a Nokia phone, a message comes up asking you to backup your data prior to upgrade as you will loose it on the phone. Samsung have poorly implimented this in Kies. It will flash the firmware but give you no warning of the implications.
I guess you could also argue that this is an Android phone and not a iPhone. Things are done differently in Android then in iPhone and maybe a bit of reading might have identified that you should always back up you data prior to flashing the firmware.
That being said Kies should have an inbuilt ability to backup and restore your data and applications if they are also offering to flash the firmware.
Wish you all luck with it.
jamessimon said:
Yay first update completed. now have a task manager that wasn't there before, lost all contacts and apps, is it supposed to keep these? could be annoying if have to restore from back up every time there's an update.
Click to expand...
Click to collapse
Yep, I find this a serious serious problem without a working KIES. I don't want to be forced to surrender personal info to google. MyBackUp steals the info to the cloud even if you wanted to backup just to the storage card.
How does this compare to JM2 to those who had tried both, in terms of lag and GPS accuracy?
Rooting is not what a typical consumer will do..so how can you officially back up in android?
So samsung must had a serious bug in kies it shouldn't remove your apps.
I Odin to m2 n yes I lost all my apps but I was expecting that fair enough but from kies cmon
Though my contacts being sync to google that was ok...

Accessing Firmware update setting in s4 (OTA)

Hi,
When I started my phone for first time, it took me to a screen where I have updated the preferred time for getting firmware updates OTA and some other settings for OTA. or it might be called as "Software update setting" In my view it happens only the first time you start the device, where it will ask you your desired time for software update..
It happens only for first time, so wanted to ask the seniors, how can I access that setting again in Samsung Galaxy S4 (I9500)
Please advise...
I tried searching for that setting but i am not able to find it.
Please help..
Regards,
Anoop
anoop19b80 said:
Hi,
When I started my phone for first time, it took me to a screen where I have updated the preferred time for getting firmware updates OTA and some other settings for OTA. or it might be called as "Software update setting" In my view it happens only the first time you start the device, where it will ask you your desired time for software update..
It happens only for first time, so wanted to ask the seniors, how can I access that setting again in Samsung Galaxy S4 (I9500)
Please advise...
I tried searching for that setting but i am not able to find it.
Please help..
Regards,
Anoop
Click to expand...
Click to collapse
Go to settings - more - about us - software update
Thanks for your reply.
I know that settings i.e. More---About us---Software update, but when I manually click on it, it gives me below message..."The Software update service is not available. Maximum number of roll-out updates has been exceeded Try to update device later"
I am trying since 2 days but getting same message..
I remember that when I started the phone for first time, it took me to software update setting and asked me about my preferred time of update etc... (1st booting of the device) so that setting I am asking.. if someone can help please...
Regards,
Anoop.
I had that error on my i9505, the only way i rectified it was a factory data reset... works fine now.
anoop19b80 said:
Thanks for your reply.
I know that settings i.e. More---About us---Software update, but when I manually click on it, it gives me below message..."The Software update service is not available. Maximum number of roll-out updates has been exceeded Try to update device later"
I am trying since 2 days but getting same message..
I remember that when I started the phone for first time, it took me to software update setting and asked me about my preferred time of update etc... (1st booting of the device) so that setting I am asking.. if someone can help please...
Regards,
Anoop.
Click to expand...
Click to collapse
Anoop if u try and don't get the update u can manually update the firmware using odin try that... the firmware is available at sammobile.com
Why break head trying and not happening rather use easy way
Any ya flashing wont affect ur warranty also
Sent from my GT-I9500 using xda premium
Dan-SRi said:
I had that error on my i9505, the only way i rectified it was a factory data reset... works fine now.
Click to expand...
Click to collapse
hi
can we also use a different countries firmware since my country still dont have LATEST OTA ROLL OUT
e.g mine is the Hong kong firmware so can i update manually using INDIAn latest firmware since is out in india

Galaxy S5 Play Store problems

Hello everyone. I recently bought an Samsung Galaxy S5 (SM-G900F). After I made the "first run set-up" , I went to Google Play to download all the apps I needed.And then Google Play suddenly stopped and an error poped out : "Google Play stopped working"..ok I tried again,after aproximatively 3 minutes the error shows up again and again..I know that Samsung has some problems with Google Play,so I tried some fixes found on the internet. I tried deleting all data,cache,and updates.. It worked.Looks like my phone has some "problems" with the new update (6.0.5) for Google Play Store. With the old one (5.x - sorry I can't remember the version),I have no problems. But,the other problem is that after a few minutes,the app updates itself to the last version. I even tried to make a factory reset,but the error still shows up (I tried to reset the phone from the settings and from the recovery boot). I don't have a problem using the old version of PLay store,but I also can't use an outdated version for too long. Is there any way to fix it? I'm trying all kind of fixes found on the internet for hours and I'm getting angry. Is there any way to fix it,or I can send it to warrany? (I'm afraid to send it to warranty because I know that all they do there is to reset my phone and I lose a lot of time waiting to make a freaking reset that I can make even myself).
I would have posted an image with the error,but this forum doesn't allow me to put links into my threads for "security reasons".
So please,if you can help me It would be awesome. Thank you again and sorry for my bad english.
I forgot to mention,phone model is SM-G900F with Android 5.0 (I can`t make update to 5.1,I dont know why.)
Try reflashing 5.0 stock firmware using Odin
Note: G900F does not have 5.1.1 yet
Daniel Iuga said:
Hello everyone. I recently bought an Samsung Galaxy S5 (SM-G900F). After I made the "first run set-up" , I went to Google Play to download all the apps I needed.And then Google Play suddenly stopped and an error poped out : "Google Play stopped working"..ok I tried again,after aproximatively 3 minutes the error shows up again and again..I know that Samsung has some problems with Google Play,so I tried some fixes found on the internet. I tried deleting all data,cache,and updates.. It worked.Looks like my phone has some "problems" with the new update (6.0.5) for Google Play Store. With the old one (5.x - sorry I can't remember the version),I have no problems. But,the other problem is that after a few minutes,the app updates itself to the last version. I even tried to make a factory reset,but the error still shows up (I tried to reset the phone from the settings and from the recovery boot). I don't have a problem using the old version of PLay store,but I also can't use an outdated version for too long. Is there any way to fix it? I'm trying all kind of fixes found on the internet for hours and I'm getting angry. Is there any way to fix it,or I can send it to warrany? (I'm afraid to send it to warranty because I know that all they do there is to reset my phone and I lose a lot of time waiting to make a freaking reset that I can make even myself).
I would have posted an image with the error,but this forum doesn't allow me to put links into my threads for "security reasons".
So please,if you can help me It would be awesome. Thank you again and sorry for my bad english.
I forgot to mention,phone model is SM-G900F with Android 5.0 (I can`t make update to 5.1,I dont know why.)
Click to expand...
Click to collapse
Well,I'm very dissapointed because I got my phone to some GSM Services,and most of they told me that this is a common issue for Samsung devices and you must be pretty lucky to not get into such errors with an Samsung phone. So yes,I will "maybe" try to flash the original firmware with Odin,but I don't think it will help. So anyway thank you for helping me,I will try to use this phone with this bulls*it error and maybe,maybe (which is quite impossible) Samsung will release an update that would solve this problem.
Whats your firmware build number?
Daniel Iuga said:
Well,I'm very dissapointed because I got my phone to some GSM Services,and most of they told me that this is a common issue for Samsung devices and you must be pretty lucky to not get into such errors with an Samsung phone. So yes,I will "maybe" try to flash the original firmware with Odin,but I don't think it will help. So anyway thank you for helping me,I will try to use this phone with this bulls*it error and maybe,maybe (which is quite impossible) Samsung will release an update that would solve this problem.
Click to expand...
Click to collapse
Just to lighten you up, this problem is not "common" in Samsung devices. My family and relatives uses mostly Samsung phones and tablets and never did we have this problem, even on two Galaxy S5s (G900F and G900FD).
Flashing the stock firmware should help.
Sent from my SM-G900F using XDA Forums
Well,I reflashed the stock rom with Odin3.9 but this problem still occurs. If you are talking about Baseband version than this is it: G900FXXU1BOJ1
EDIT: After 2 months of trying to fix the problem,it still occurs.

Final Marshmallow thread (for noobs and non-hackers with non-modified devices)

It looks like after hundred years of wait the final version of Marshmallow is here
But the thread about it have already flooded with hackers and people who root and are in general very advanced users.
Most people of us here have not rooted or touched the boot loader, all the problem we might see in the other thread might be because of the reason
that they have modified the phone in different ways.
so lets discuss of this update work for us who have non-modifed devices ? And let
keep all advanced "root" and hacking talk please. Especially since that in its own might confuse people
cause modified devices might cause problems that we do not get for people who have had patience
to not modified there devices or install any Beta versions of android.
It is not much information at this point about what versions that it is compatible with
but it can be downloaded here
http://www.huaweiblog.de/android/mar...fiziell-final/
I think we are all eager to install this device but there is not much info
we simply need more people to try and confirm what works and not
I think most people in this thread will be on lollipop b331
So it would be nice if people could try and confirm if it works from this version
will all data be wiped ?
You need to do full backup ?
Let us know what problem you get into.
For more advanced rooting and hacking talking use the other thread
this thread is for people with non experience of that
I myself am on B513 and tried updating to the final marshmallow build yesterday and it did not work, i tried both methods of updating, using the dialer method would not even recognize there was an update on my sd card, the power button and volume up and down method started and got to about 5% and then failed. This was all also done on a clean Mate 7, no root or anything and I even reset and wiped the device before trying the update. Either I'm doing something wrong in the update process or this update does not work on B513. Any help would be great in figuring this update out!
Baseballace122112 said:
I myself am on B513 and tried updating to the final marshmallow build yesterday and it did not work, i tried both methods of updating, using the dialer method would not even recognize there was an update on my sd card, the power button and volume up and down method started and got to about 5% and then failed. This was all also done on a clean Mate 7, no root or anything and I even reset and wiped the device before trying the update. Either I'm doing something wrong in the update process or this update does not work on B513. Any help would be great in figuring this update out!
Click to expand...
Click to collapse
This is really valuable information thanks I am in the same situation as you. I have not tried to update myself I want to make sure all this work before I start to backup and wipe my device as you might understand.
blackinfinity said:
This is really valuable information thanks I am in the same situation as you. I have not tried to update myself I want to make sure all this work before I start to backup and wipe my device as you might understand.
Click to expand...
Click to collapse
So are you on B331 or B513?
B331
From what i have gathered, we may have a problem with the 'cust'. Aparently the verion that's around only works with C432 and some of us have C900 (you can easily check this in 'about phone/build number'. I hope someone with more knowledge can guide us
aldesal said:
From what i have gathered, we may have a problem with the 'cust'. Aparently the verion that's around only works with C432 and some of us have C900 (you can easily check this in 'about phone/build number'. I hope someone with more knowledge can guide us
Click to expand...
Click to collapse
Does this mean we have to roll back to kitkat ?
blackinfinity said:
Does this mean we have to roll back to kitkat ?
Click to expand...
Click to collapse
I upgraded from B513
bug on B522
Hello everyone I have noticed a bug under Marshmallow, some applications like facebook or twitter messenger does not run in the background and suddenly I not receive notifications if they are closed ( the same thing with B513 ) .
All the parameters are good , apps are "protected" and have all the permissions to do it ( run in background ) : it comes from Marshmallow or must wait for updated applications concerned ?
Second question , twice I managed to see integrated into the " phone " application during a call , the keys to Register the call or forward ... it lasted only 5/10 seconds and I unable to remember what I hit to make them appear .. you have an idea ?
Thank you (you and google translate )
we all know that huawei is the most incompetent out of all android oem's, but i dont think they're such idiots to release final version software with such restrictions to who can install it. the update demands too specific conditions to succeed.. i am on c900b331 and im sick of waiting. guys, even 4 years old nexus 4 works WAY better, more smooth and stable than mate 7. i guess we're just used to how it works but since few days im using iphone se and... i think i couldnt go back to huawei. this thing barely works compared to iphone.. still got the mate7, and nexus 4 and waiting to test out final marshmallow.
my concern is this whole b522 is not a stable final yet.
So far everything is running pretty smooth, updated from c900b513 to c900b522 and works great so far, only noticeable thing is the new health app and all but one theme is deleted, but they can easily be downloaded and added again if you want them, ram management is far better, I'll see how battery is tomorrow

VNS-L23 help please someone????

good day everyone,
Please forgive me for asking this about the VNS-L23. I know there are tons on similar issues on the forum, I've been reading but non specific to my model. I also know that some of the solutions may work on the VNS-L23 variant as well but, I'm swamped and a bit confused. Can someone please assist in helping me restore the VNS-L23 back to stock OR the latest OS/firmware that is available?
I tried flashing a Nougat firmware, flash was successful but, when phone rebooted it would not go past the Huawei eRecovery, no matter what i try.
I tried flashing other VNS-L23 firmwares via 3 button method...no success
I tried 'Download latest version and recovery'...no success
I am able to get into Fastboot mode.
I tried to flash TWRP...i was unsuccessful (ADB did recognize device).....on FASTBOOT screen i see Phone: Locked FRP: unlocked...failed...command not allowed (i think)
I tried to use DC unlock-er to make some headway, of course i have to make a purchase costing 15 pounds. I always support these things but, i do not want to purchase and it still does not work.
According to DC unocker's detection:
Firmware: VNS-L23C605B120
FB LockState: Locked
USER LockState: Locked
You guys are awesome here and i know I'll get back my device to work....Please, I just bought it, not even 2 days and i cant even use it now because of this issue.
Many thanks in advance....Ronald
Is this the 2016 or 2017 model?
2016
Use the dload method to restore stock firmware (use a external sdcard for this) then you will be able to unlock bootloader flash twrp and whatever u want ect...ect... If you have no idea what I'm on about just reply or priv msg me.
Exiatron00 said:
Use the dload method to restore stock firmware (use a external sdcard for this) then you will be able to unlock bootloader flash twrp and whatever u want ect...ect... If you have no idea what I'm on about just reply or priv msg me.[/QUOTE
thank you....I've tried that too, with many firmwares.. all has failed. Even if it says VNS-L23, still it fails. I have a firmware now that was paid for, I tried the forced update and it keeps saying package not found.
can you assist me please?
if you have telegram we can converse better there...+18683527996
Click to expand...
Click to collapse
Exiatron00 said:
Use the dload method to restore stock firmware (use a external sdcard for this) then you will be able to unlock bootloader flash twrp and whatever u want ect...ect... If you have no idea what I'm on about just reply or priv msg me.
Click to expand...
Click to collapse
wich files did you use?
@grymmy @arturohergo
Hey guys did you solve your issues ?
Tell me if not, maybe i can help.
Cheers
Dadditz said:
@grymmy @arturohergo
Hey guys did you solve your issues ?
Tell me if not, maybe i can help.
Cheers
Click to expand...
Click to collapse
I just wanna known wich files i have to use for make a rollback
Guys...I tried and tried and tried. Was most frustrating so I resorted to someone from Pakistan with software and programs to bring my P9 lite back to life. If you guys want I can put you on to the person. Or, if we can sort it out here then better because, of course it comes with a small fee to restore my device back to normal but I was desperate. I will say though, I didn't regretted it.
arturohergo said:
I just wanna known wich files i have to use for make a rollback
Click to expand...
Click to collapse
Hi dude, ok, if you tell device version and exact stock firmware
a little possibility to find some rollback package still exist.
But what are exactly your issue ?
Maybe you don't need rollback files...
Can you boot to system ?
Cheers
Dadditz said:
Hi dude, ok, if you tell device version and exact stock firmware
a little possibility to find some rollback package still exist.
But what are exactly your issue ?
Maybe you don't need rollback files...
Can you boot to system ?
Cheers
Click to expand...
Click to collapse
My version is vns-L23C212B336
I have two problems:
1. When I'm on horizontal (for example whatching a vodeo in YouTube, or playing in a game) the screen rotates itself, and the comeback, even when the autorotate is off.
2. When I'm going to type something the keyboard hides itself and I have to open it again.
And that's all, I hope you can help me.
By the way, I have tried to make a factory reset but it didn't work.
arturohergo said:
I just wanna known wich files i have to use for make a rollback
Click to expand...
Click to collapse
Well, looking onto the UNIFIED HELP THREAD, in post #6
there is "UNBRICKING AND DOWNGRADING FROM EMUI 5" section.
Here are some rollback packages but not for L23...
You need that package and need the full ota L23C212B130 firmware
from which extract update.app.
I don't know how to grab those files. I've searched with
Firmware Finder but B130 full ota isn't there...
So, go to next step...
arturohergo said:
My version is vns-L23C212B336
I have two problems:
1. When I'm on horizontal (for example whatching a vodeo in YouTube, or playing in a game) the screen rotates itself, and the comeback, even when the autorotate is off.
2. When I'm going to type something the keyboard hides itself and I have to open it again.
And that's all, I hope you can help me.
By the way, I have tried to make a factory reset but it didn't work.
Click to expand...
Click to collapse
B336 seems to be the latest firmware and no update are available.
If you want play a bit with your device you should consider
a rebrand but it is a bit difficult to find correct L23oeminfo file and firmware.
Maybe it can be converted to L21 or L31 version but never tried, i won't risk..
Some payed services should exist to assist you...
That's all dude, feel free to ask.
Cheers
edit: modified the link to UHT thread.
well, i think i will resign.
Thanks for your help anyway.
grymmy said:
Guys...I tried and tried and tried. Was most frustrating so I resorted to someone from Pakistan with software and programs to bring my P9 lite back to life. If you guys want I can put you on to the person. Or, if we can sort it out here then better because, of course it comes with a small fee to restore my device back to normal but I was desperate. I will say though, I didn't regretted it.
Click to expand...
Click to collapse
Hi, I have the same problem with my Vns l23, could you tell me what firmware did you use to fix it?

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