G2 "Security Issue" boot loop - now stuck in firmware update - G2 Q&A, Help & Troubleshooting

I was trying earlier to install a custom recovery and after finally getting AutoRec to install TWRP decided to reboot into Android so I could fully backup my apps, data etc as I don't have enough storage space on the device to do it locally. Unfortunately I got stuck in a boot loop that showed me the LG logo then after a few seconds it displayed "security issue" underneath.
I ran through a few things I've found elsewhere and it was in the process of doing something via "firmware update" and got to 4% when the program crashed. I had no option other than to power off the phone but now I'm stuck in "Firmware Update" mode. I've not got a clue how to fix this and after searching I did find a guide but it involves telling my phone to use a different COM port in Device Manager but I don't have that option.
Right now I have my phone stuck like this and if nobody can help it's gone from being slow but usable to a brick. The fact that I can get the Firmware Update mode gives me slight hope. If anyone can help I'd really appreciate it. This is the first time I've not been able to fix an issue with an Android phone myself but this G2 has been a nightmare and the sluggish performance made me finally look for a custom ROM but rooting, installing custom ROMs .... it just doesn't want to do it and now this.

I managed to fix this after my brain woke up and found the required options in Device Manager. If anyone ever looks back for this issue I used the guide below.
http://forum.xda-developers.com/showthread.php?t=2432476
There are two guides there with a 2015 option using a different program and method. I used the 2015 method after the first one crashed during the flash process.

Related

G2 Bricked/ sw upgrade stops at 2%

I have a big issue here with my LG G2 Original carrier is T-Mobile but the phone is unlocked, it's rooted , I restored LG stock from back up using recovery and flashed d802 instead of d801 hit system reboot and was greeted with a black screen fastboot udc and udc start , I've done some searching on this forum found this http://forum.xda-developers.com/showthread.php?t=2432476&page=1, followed all of the steps but for some reason I get to as far as choosing the country and language upgrades starts and stops at 2% due to an unkown error , I've unistalled and reinstalled LG Mobile drivers still same error message, I put the phone into download mode but it device does not pop up on my computer is this phone done for or is it fixable I have no idea what else to try
all the help that you guys can give is appreciated
Izz14 said:
I have a big issue here with my LG G2 Original carrier is T-Mobile but the phone is unlocked, it's rooted , I restored LG stock from back up using recovery and flashed d802 instead of d801 hit system reboot and was greeted with a black screen fastboot udc and udc start , I've done some searching on this forum found this http://forum.xda-developers.com/showthread.php?t=2432476&page=1, followed all of the steps but for some reason I get to as far as choosing the country and language upgrades starts and stops at 2% due to an unkown error , I've unistalled and reinstalled LG Mobile drivers still same error message, I put the phone into download mode but it device does not pop up on my computer is this phone done for or is it fixable I have no idea what else to try
all the help that you guys can give is appreciated
Click to expand...
Click to collapse
I have the same problem, could you find a solution?
Please help
You need to flash your phone's original Jellybean (4.2) firmware, it is the only way that worked for me.

[Q] Stuck at security error

Hi everybody!
I have Lg g2 D802 Baltics. Yesterday I tried to return to Stock KitKat via Lg mobile support tool and Flashtool, both of them didn't work, they just didn't find my phone in download mode. Then I decided to reroot and reinstall TWRP. The first was done and the second too, but unfortunately my phone restarted and got a Security error and LG logo and can't boot, just permanently restarts. I've already read a hundreds of articles like http://forum.xda-developers.com/showthread.php?t=2432476 . The method written here isn't working for me because the Flashtool just can't find my phone when trying to install a firmware. So, any program like Lg support tool and Flashtool don't find my phone, so I can't do anything with my phone to get it to work. I'm facing i real problem for me and i'm quite shocked. So, please, tell me what to do, how to fix my phone. I tried a lot of thins, nothing helped. What to do?

AT&T D800 bricked? Secure boot error, no download mode or recovery

Alright so here's what happened. Last night I decided to update to the latest Cyanogenmod nightly. Turns out that was a bad idea, because it blackscreened on me. Ok, so I flashed the stock firmware, it was working. I decide to reinstall TWRP back on it. It didn't seem to take so I just said "**** it" and went to sleep. I wake up the next morning and what do I see? "Secure booting error Error: Boot Certification Verify!" No download mode, no recovery. So alright, I've followed the guide here: http://forum.xda-developers.com/showthread.php?t=2582142 but I hit a roadblock. Now this is where things become weirder. When I plug my phone in to USB in its current state, it's kind of hard to explain, but here's what it does: The backlight flashes on and off constantly. In Windows (currently in Linux right now as per the guide) it acted as if it kept trying to mount itself. Windows didn't like this at all because apparently it was doing it constantly, and bringing up a lot of dialog windows with multiple drive letters telling me to format it. Now I suspect the problem has carried over to Linux as well, meaning I can't push the images I need to to my phone in order to fix it, since it won't mount itself properly. Yes, I even tried disabling automount like the guide suggested and that didn't help. I'm guessing it's a bootloop issue? I dunno. I'm completely stuck, frustrated, and I really hope I don't have to buy a new phone. Any suggestions? I really need help with this. Thanks.
The long list of tons of drives (and no Download mode) is fairly easy to fix thanks to the solution at:
http://forum.xda-developers.com/lg-g...6#post56739916
To simplify, just download his premade package for the D800 (he lists other versions in the description of his YouTube video) at https://mega.nz/#!mN0SkDpb!1R36L-F05...88X5OuIqwNdezM
and also download and install the Qualcomm drivers from here:
http://www.mediafire.com/download/pb...SB+Drivers.rar
In the instructions he shows Computer Management, a Windows tool. If you are unfamiliar, you can find it under Control Panel -> System and Security -> Administrative tools (click on it)

Stuck in Firmware Update

I was trying to update with LGUP application for firmware update but didn't success, so I removed the USB cable and pressed Volume down and power button to restart. But it went straight into Firmware Update and LGUP application can't find the port.
So, my phone is stucking in Firmware update screen, please help me how to restore the firmware and get out from Firmware Update screen, many thanks and greatly appreciated.
Hold the power button until you get a black screen. Download LG Mobile Support tool and the LG Drivers. Plug USB In and then hold the Power + Volume Up key. On your screen, click Upgrade Recovery. From there, you can do a factory reset through download mode of your phone.
Enter download mode and connect the phone in the PC. Download LG brige and open it. When you are inside the programe you will see a window of Software update enter here and there is an option that is for bad installation otas (to reinstall and correct errors). Use this and I think this will handle.
Another option I think is using LG Up you will see your device in download mode. Try to enter download mode and see if this works also.
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
gewecht said:
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
Click to expand...
Click to collapse
In older LG phones work LG Flashtool (2014)...Maybe with this you can flash KDZ firmware https://forum.xda-developers.com/showthread.php?t=2797190
gewecht said:
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
Click to expand...
Click to collapse
I have the same issue - I was on Lineage os and flashing the OTA update caused bootloop to recovery. So I wanted to flash back to stock using LGUP and 14A. I did that before without issues.
This time though all installed fine but after reboot the phone immediately goes to fastboot, exactly as described above. I just spend several hours trying to fix it but with no results. The LG Bridge won't recognize the phone no matter what I do in Windows (tried 3 different PCs). On a Mac it will start connecting and will end up saying "you need to enable MTP connection".
From what I garther the stock rom flashed fine - the factory reset works, even shows "erasing data", the LG UP recognizes the phone as 14A (I tried 11A, 13A too - seems to install fine but goes immediately to fastboot after reboot).
The only thing I realized I did different when flashing the stock rom with LGUP was not using the original LG USB cable. But reflashing with original cable makes not difference now - still going to fastboot.
Any help would be greatly appreciated.
Have you guys been able to do the Upgrade recovery in the LG support tool? Did it work? It starts fine for me but after downloading the recovery file I always get and error, see the screenshot.
I was able to grab the kdz file and tried to flash it with LGUP but still the same thing. It seems like it flashes fine but after reboot it immediately goes to fastboot
kloubik said:
Have you guys been able to do the Upgrade recovery in the LG support tool? Did it work? It starts fine for me but after downloading the recovery file I always get and error, see the screenshot.
I was able to grab the kdz file and tried to flash it with LGUP but still the same thing. It seems like it flashes fine but after reboot it immediately goes to fastboot
Click to expand...
Click to collapse
Sadly I'm in the same boat as well. I'll pull some of their error messages I've gotten with LG Flash Tool this afternoon. I've tried 2014 and 2017. Both to no success.
I suspect it may be something with the /misc partition. Im going out on a limb, but I'm guessing that the AOSP and Lineage ROMs may touch misc. That partition may have some key identifiers for the LG tools. And the KDZ doesn't have a misc partition embedded inside it.
I was hoping the kdz file I was able to grab from the Lg Support tool would be different from regular stock rom 14a that is available around the internet but it appears to be exactly the same file (based on the file size). My original hope was that the file would support "Refurbish" option in the LGUP tool but it only works with "Upgrade".
I wonder if the "Refurbish" option would fix this and re-flashed all partitions - if only we could find a kdz file that would work with the refurbish option. So far all files I tried (11a, 13a, 14a) only support the upgrade option.
Thanks for all of your helps, I used LGUP and WondersMobile application on the computer and LGUP can not see the port. I did un-install the WondersMobile and LGUP can see the port and finally upgraded to latest firmware.
gewecht said:
Thanks both - I ran into a similar situation. I pulled down both the 11a and 14a KDZ files, and used UpperCut and LGUP to flash first the 14a and then the 11a image. Unfortunately in both cases after LGUP does its thing, I'm getting the LG logo, followed by fastboot screen.
I cannot reboot to get past it, and I cannot flash recovery (it says the boot loader is locked). I cannot flash the Unlock.bin from LG because apparently the KDZ re-enabled the software lock prohibiting bootloader unlocks.
So I'm suck with a phone that will only boot into fastboot, stock recovery or into download mode, and I cannot figure out how to get back to something functional. I've tried reflashing with LGUP - that doesn't work. And the LG Bridge "Update Error Recovery" option gives an error "Connect your mobile device to the USB Port" even though it is, and the LG USB drivers are installed.
Would appreciate any pointers someone could offer.
Click to expand...
Click to collapse
kloubik said:
I have the same issue - I was on Lineage os and flashing the OTA update caused bootloop to recovery. So I wanted to flash back to stock using LGUP and 14A. I did that before without issues.
This time though all installed fine but after reboot the phone immediately goes to fastboot, exactly as described above. I just spend several hours trying to fix it but with no results. The LG Bridge won't recognize the phone no matter what I do in Windows (tried 3 different PCs). On a Mac it will start connecting and will end up saying "you need to enable MTP connection".
From what I garther the stock rom flashed fine - the factory reset works, even shows "erasing data", the LG UP recognizes the phone as 14A (I tried 11A, 13A too - seems to install fine but goes immediately to fastboot after reboot).
The only thing I realized I did different when flashing the stock rom with LGUP was not using the original LG USB cable. But reflashing with original cable makes not difference now - still going to fastboot.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
I too am having same problem. I've tried all the images from 11A to 14A, all of them flash with no errors on LGUP and every time LGUP detects the phone as having the last version flashed. Unfortunately, the phone also boots to fastboot every time. Nothing else to add to your descriptions at this time I'm afraid...
gewecht said:
Sadly I'm in the same boat as well. I'll pull some of their error messages I've gotten with LG Flash Tool this afternoon. I've tried 2014 and 2017. Both to no success.
I suspect it may be something with the /misc partition. Im going out on a limb, but I'm guessing that the AOSP and Lineage ROMs may touch misc. That partition may have some key identifiers for the LG tools. And the KDZ doesn't have a misc partition embedded inside it.
Click to expand...
Click to collapse
I am absolutely positive my problem is at least in part due to a messed up /misc partition though. @gqo actually described what I did pretty thoroughly in his thread, albeit in a G5. Post #9 has the fix but it didn't work for me.
I've also stumbled upon a menu under the Firmware Update screen that I had never seen before and cannot fin any mention to... Would any of you guys know what it is for? It reads something like:
Code:
** SELECT MENU **
** Select : Power Key(Long) **
** Move : Power Key(Short) **
-> MA-USB(WIFI) DL
POWER OFF
PHONE INFO
BACK
Okay, I figured it out. The menu, at least the first option, appears to be for Wi-Fi firmware update. I wonder what file the phone actually downloads... And if it would be able to fix our phones. The only unprotected network I had in hand was a mobile hotspot in my not-so-LTE Nexus 5, so I got as far the firmware download start but didn't risk it on such a slow and unpredictable network. On top of that my Nexus 5 has also gotten pretty good at bootlooping, that's why I got this G6 in the first place. If anyone out there has a reliable unprotected network and nerves of steel it could be interesting to see if the outcome of this update is different from the LGUP one.
How do you access this menu?
What I started working on yesterday is trying to build a image file for the Qualcomm Flash Image loader and see if I can flash the phone using this tool... But I have never used this tool before, right now it does not detect my phone - I need to work on that + see if I can correctly build the image file from kdz. I found some youtube step by step tutorials so we will see. I will post update on the progress tonight or tomorrow.
kloubik said:
How do you access this menu?
What I started working on yesterday is trying to build a image file for the Qualcomm Flash Image loader and see if I can flash the phone using this tool... But I have never used this tool before, right now it does not detect my phone - I need to work on that + see if I can correctly build the image file from kdz. I found some youtube step by step tutorials so we will see. I will post update on the progress tonight or tomorrow.
Click to expand...
Click to collapse
I'm not sure if there's a better way to do it, but I access it by removing the usb cable after I successfully get in Download Mode. Then I'm not sure if there's any specific key combo, I've been randomly pressing the power and the volume down buttons and at some point I get into that menu. In the menu though, for some reason, I think I can only select an option if I long press both the volume down and power buttons. The "POWER OFF" option has come in handy because so far is the only way I can actually turn my phone off. The "PHONE INFO" hasn't worked for me yet. The menu also reacts when you add/remove the microsd card... I wonder if it can be used for something other than a WiFi firmware upgrade. I haven't had the chance to connect the phone to a computer to see how the device is recognized, if at all.
And that image you're working on sounds like a neat idea, I wish I could help but I'm afraid I wouldn't have the skill. I may be able to test though. Anyway, Godspeed!
Unundra said:
I too am having same problem. I've tried all the images from 11A to 14A, all of them flash with no errors on LGUP and every time LGUP detects the phone as having the last version flashed. Unfortunately, the phone also boots to fastboot every time. Nothing else to add to your descriptions at this time I'm afraid...
I am absolutely positive my problem is at least in part due to a messed up /misc partition though. @gqo actually described what I did pretty thoroughly in his thread, albeit in a G5. Post #9 has the fix but it didn't work for me.
I've also stumbled upon a menu under the Firmware Update screen that I had never seen before and cannot fin any mention to... Would any of you guys know what it is for? It reads something like:
Code:
** SELECT MENU **
** Select : Power Key(Long) **
** Move : Power Key(Short) **
-> MA-USB(WIFI) DL
POWER OFF
PHONE INFO
BACK
Okay, I figured it out. The menu, at least the first option, appears to be for Wi-Fi firmware update. I wonder what file the phone actually downloads... And if it would be able to fix our phones. The only unprotected network I had in hand was a mobile hotspot in my not-so-LTE Nexus 5, so I got as far the firmware download start but didn't risk it on such a slow and unpredictable network. On top of that my Nexus 5 has also gotten pretty good at bootlooping, that's why I got this G6 in the first place. If anyone out there has a reliable unprotected network and nerves of steel it could be interesting to see if the outcome of this update is different from the LGUP one.
Click to expand...
Click to collapse
I'll play around a bit and see if I can land on this menu. At this point I'll try anything. I'm on an iPhone until I get this fixed - so I'm motivated!
I can setup an open guest network off my main wi-fi this evening and see what I can find out.
EDIT Sorry, I tried playing around here, but I couldn't figure out how to get back into the the menu you uncovered. If you could give some instructions on how to do it, I'm happy to give it a shot on my device.
I was able to access the menu today...what worked for me was at the firmware screen unplug the usb cable and then press volume down and power button three times quickly. I tried to connect to a wifi and it does not really do anything. I think it just establishes wifi connection but it does not download anything on it's own - it's waiting for another connection.
Also I got stuck with building the image file from kdz, it has no information on partitions. At this point I decided to ship to LG for a quote and will see how much they will ask for a reflash.
I got as far as selecting a network and getting some sort of a download start screen, but I interrupted it right away so I wasn't sure the download would actually go through... Apparently it does not. If this menu has some sort of flashing capabilities though, it might be worth checking how secure it is. If someone can get it to download and flash a modded file perhaps there could be a chance of flashing a custom recovery or something... I'm thinking about those guys that have an unlockable bootloader (which we ironically also have now).
Anyway, all of this goes well beyond my skill so I followed your example and submitted a repair service request to LG. It'll take quite long but shipping is free, so I figured I'd give it a try. I'm assuming this is an easy fix with the right software tools, so I hope LG doesn't overcharge for it. I'm even half hoping they'll do it under the limited warranty... If I recall correctly unlocking the bootloader doesn't immediately void all warranty, there's room to prove the bootloader was never actually unlocked. And after all LG does say that once unlocked, it cannot be undone and our phones are, in fact, running stock firmware and have a locked bootloader.
Update: My phone was received today by LG. In LG's Track Repair page, the status briefly showed as Undergoing Diagnostic but quickly moved to Repair In Progress, it's current status. Given that LG was supposed to contact me in case the repair was not covered by the limited warranty, meaning that an extra fee would've to be paid, I'm assuming the phone will be fixed (if possible, that is) free of charge. I will update you guys again soon, but if anyone out there is still struggling with this issue I'd recommend considering sending the phone to LG.
I have the exact same problem. Please keep us in the loop of what happens to your phone with LG
My phone has been received by LG for this issue on 9/26. It quickly moved through diagnostic to "repair in progress" on the first day plus showed ETA back to me in 6 business days. Ever since that it's stuck in that mode, no update or contact from LG. I check the status every day - every day it says the same - ETA 6 business days. It's been a week and half now with no update. I kind of expected it's going to take 2-3 weeks but annoyed that they say 6 days ETA and then you don't hear from anyone for almost 2 weeks with no change in status.
Update #2: The status finally moved to Shipped To Customer. I haven't been contacted by LG yet, so I guess the phone could've been shipped fixed as much as it could've been shipped as is for being unfixable. Either way, I wasn't and most likely won't be charged. FedEx hasn't got an ETA for the delivery, but I'll let you guys know as soon as I get my phone back.
Edit: Got an e-mail from LG. It reads something like:
Defect: Software failure
Payment Type: NOT APPLICABLE
Repair Results: S/W upgrade (download)
Repair Cost: $ 0.00
Warranty Status: In Warranty
Tax: $ 0.00
Total: $ 0.00
I guess I got away with it, I hope you guys do too.
Sent from my Nexus 5 using Tapatalk

Lumia 520 Unable to enter flashing mode

Hello!
I recently got my hands on a Nokia Lumia 520 for tinkering with. Its running on really old firmware, and I figured before I try anything weird, I'd mess around with it in its stock state. Thus, I tried updating the firmware.
The internal updater returned an error, stating that it could not contact the server for whatever reason. I figured this is most likely due to the Windows phone being discontinued, so I scoured the internet for firmware files. I eventually stumbled upon a YouTube guide that linked to a guide on Microsoft's Own guides page. It explained how to reinstall the firmware to a stock state. Desperate for progression. I gave it a shot.
The guide provided the "windows Device recovery tool", Which I would install on my windows 11 machine. I then proceeded to run the software and plug in the phone. HURRAY! It was able to tell me exactly what type of phone it was. Clicking the option to proceed, I was shown a screen explaining just how dated my firmware was. Suggesting It would fetch newer if not the latest firmware for me. I clicked on install and it started downloading.
I waited patiently for the software to download the firmware. After which it went to the installation screen. It then attempted to put the phone in flashing mode. Explaining that in this mode, the phone would restart, then have a blank screen. Instead what happened was that the system restarted normally, asking me to unlock the device. I wondered if maybe I had been impatient, so I waited for another while. The phone restarted again, still on the normal lock-screen. This happened another two times before the Recovery tool gave up and told me it had failed.
My question: Is there any reason why it would do this? Are there any methods to get it into flash mode?
I would hate to discard the potential of this device simply due to the inability to flash it. And I really hope it can be helped. Please let me know if there's anything else I should share about this. I'll happily take any help I can get!
Thanks in advance!
Edit, after a lot of trial and error, I managed to force it into flashing mode. Turns out the guides I followed missed a step. Pressing the Power and Camera buttons did the trick

Categories

Resources