Hi everyone,
First of all, I apologize in advance,
1. Because I know this isn't a tech support forum.
2. Because I don't contribute and help out as much as I should.
Coming here was a last resort, I don't consider myself a noob, but I'm really stuck here.
Please note that I appreciate every single response, and I will donate if anyone can give me a fix.
With that aside, let me get started
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Okay so about a week ago, I accidentally bent my charger when it was charging my note.
It didn't charge at all that night
That morning, I blew into the charge port on my note, suspecting that dust may have been the cause.
Somehow, that helped, as my note charged fully that day, in about 2-3 hours
Then I tried charging it the next night.
It charged incredibly slowly, reaching about 70% after 10 hours charge
The next few nights were similar, but reaching no more than 40% charge after 10 hours.
It got progressively worse, it would only charge if I applied pressure to the mini-usb,
I looked around this morning, and stumbled across another guy with the same problem
(see here http://www.galaxynoteforum.net/galaxy-note-help/charging-port-issue/ )
He advised,
"Well I have figured out the issue. If you look into the charging port slot on the phone you will notice a small thin flat piece of metal which inserts into the charger. That was slanted and angled downward which would not let "ANY" charger or docking station charge correctly also causing it to drain the battery. Contacts on this piece and the phone were to close causing a minor contact draining power. I used a precision flathead screw driver and lifted the piece slightly and now works fine"
So I tried that, and it seemed to help, as the note began charging, (extremely slowly, reaching about 30%)
Then I tried pushing that "thin flat piece of metal up even further"
However, I went too far, and I couldn't fit the charger into the charge port.
So I tried pushing it back into the centre but I may have damaged one of the pins in the charge port (inside the phone)
I seen a little spark, and the note turned off.
I tried switching it on, and managed to boot to safe mode (no idea how)
So then I tried charging it, I applied pressure and managed to get it to start charging. (thank god)
This was about 30 mins ago, it looks to be holding the charge at about 20%, but it's not increasing
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I suspect one of the pins in the note charge port was snapped off.. although I'm not sure.. (it appears to be the one on the right)
1.Does anyone know how many pins there are on the charge port inside the note? (is it 4 or 5?)
2.What should I do?
If I broke a pin, it should not charge at all, right? (but it seems to be charging)
3. Do I need to replace the charge port, if so, how much would it cost?
4. Would I be better off getting a charging station, and charging the battery using that
5. Should I try moving the metal strip again? (inside the charge port of the note)
oops forgot to mention, when the problem started, and the note was slow-charging, an audible buzzing/humming could be heard in the wall outlet
also, I'm using my original samsung usb charger, not a generic one, and I'm charging directly into a wall outlet.
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Thank you for taking the time to read this, I really appreciate it, and any advise that you do offer.
Cyber735
Here my tipp: You can go to a service center, maybe they even repair it under warranty. Or you can order a new micro usb port and replace it. Google should help you to find a seller. Depends on whether you feel comfortable enough to replace it yourself or not. Oh one more thing, I would stopp using your Note to avoid any further damage.
Sent from my Galaxy Note running ICS
there are 5 pins on the charger slot, 4 I believe are for data transfer and the 5th being the one that draws power (charges the phone)
Have you tried transferring data from PC to Phone and see how that pans out ?
Its possible to replace the USB port, Ive seen a few threads about this on XDA, A quick search should chuck out some results.
But as mentioned above, Try to claim under warranty first, if you have it, or pay the Service centre to do it if you dont feel confident enough to do it yourself.
I think I recall someone with a similar issue and it cost him / her $60 for USB replacement (convert that in to your currency)
If you have a friend with a Note or a phone that fits the Note's battery you could always charge your battery in that phone and place it into yours until you get it fixed.
IF YOU MUST charge your Note ( you could if you intend to get a new USB slot) I would suggest to charge only via USB - as in charging from your PC / Laptop / TV / PS3 etc. As this will not draw as much current as it would coming directly from the mains supply!
Good luck on getting it fixed, And please keep us posted with the results !
http://pinoutsguide.com/PortableDevices/micro_usb_pinout.shtml
check this out. It gives the pin configuration. I am no expert but hope it helps!
altae said:
Here my tipp: You can go to a service center, maybe they even repair it under warranty. Or you can order a new micro usb port and replace it. Google should help you to find a seller. Depends on whether you feel comfortable enough to replace it yourself or not. Oh one more thing, I would stopp using your Note to avoid any further damage.
Sent from my Galaxy Note running ICS
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r
Thanks for the quick reply!
First of all, I can confirm that no pins are broken or bent, everything looks normal, it also seems to be charging better, as I centred the metal strip in the charge port.
As for warranty, well I didn't purchase any extended warranty or insurance, however, the standard warranty lasts 2 years.
Unfortunately
The Repair Warranty Exclusions are as follows: (i) Subject to the inclusions of the applicable manufacturer's warranty, a mobile that has broken down or is damaged as a result of: (a) abuse or tampering, (b) electrical damage, moisture, dampness, oxidation, corrosion or food, dirt or liquid ingress (c) accident, neglect, impact, actual or attempted theft, fire, power outages or surges, or incorrect voltage, (d) transportation or packaging (e) removable batteries or damage caused by battery leakage
Basically, the only thing that I'm covered for is "handset breakdown"
My phone is in perfect condition, and no pins are broken or bent (as discovered on closer inspection)
So do you class charging issues as "handset breakdown" or not?
I may purchase a new charger, just in case the issue is with the charger, and not the phone,
What d'ya think?
Thanks again for the quick replies azzledazzle & nipuna, I didn't notice them until now,
Yeah I'm 90% there's no damage to the pins on the charge port, and it seems to be charging now, slowly at least,
I've centered the metal strip as best as I can, (inside the charge port)
I'll leave it to charge now for a while, as I'm not sure if it's fixed or not
Then I'll try another charger if it doesn't work
If all else fails, I'll try getting it repaired under warranty
(although that's more of a last resort, as it will take a few weeks to get my phone back)
does anyone know if the standard galaxy s2 charger will work on the note?
I don't have it on me now, although I could borrow it from a friend
I know its an official samsung charger, although not sure if it's the usb or the other kind.
I'll let it charge for a while, then I'll try transferring data from the laptop, to make sure the pins are fine,
thanks for all your help everyone,
1st of all: if you go poking around in the usb port with a metal screwdriver, take out the battery first. Not only will it avoid shortcutting and maybe blow a fuse inside the phone, but it will also protect you from an exploding battery when shortcutted !
S2 charger will work
Sent from my GT-N7000 using xda premium
I swear for as smart.and.as great as this phone is, the easiest things to fix which pose the biggest.problems arent.fixed. Having the phone plugged.in.while using.it in landscape creates huge stress.on the port. So much that the cable gets looser as the pins are bent. Stupid samsung with their.idiotic location for.ports, but I.digress... has anyone found a longterm fix for this? . I thinking like a plastic moount that clips.to.
The bottom of the phone and.encases the beginning of the charger cable to prevent any stress in any direction? My temporary solution is I rubberband the beginning of the cable in a few loops as if I have it zip tied. This prevents any minor tugging from directly pulling the port.
First of all new USB 3 port cost about $14 and could be replaced by user in about 30 min even if you don't have 1 yr warranty. You can use any USB 2 wire to charge Note 3, some are much thinner and more flexible, than the factory cable. And with at least 6 hours screen time I can't imagine running out of power before night, when I put it on charger and go to sleep, but I do have full time job and little kids so actually never had a chance to use it for 6 hrs in 1 day anyhow. Maybe you need bigger battery and if you don't like Samsung design maybe another phone, I don't see anything wrong with it, otherwise would not buy it, heard Apple is a popular brand, but never actually used it.
pete4k said:
First of all new USB 3 port cost about $14 and could be replaced by user in about 30 min even if you don't have 1 yr warranty.
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I hate giving a reply that doesn't really help the OP, but I can somewhat sorta agree with this comment. Sorta.
Because I got the Note 3 now but haven't broken its port yet.
However I did have the Note 2 and the Galaxy S2 and there was that issue if you're careless. Sloppy plugging and stress, sometimes a few drops of water falling on the port too and shorting it, etc. Anyway, I'm very unskilled and clumsy regarding basic electronics repairs but still managed to replace the USB board on the S2 with Ebay parts. It was less than 20 USD, the board and a kit of screwdrivers. It really is very easy to replace that part if you damage the USB port (getting the infamous "charging / not charging intermittent warnings, even when the phones are not connected to anything).
I seriously doubt the N2 or N3 are much more complex. (I used repair videos on YouTube for the S2, I'm sure they will pop up for the N3 if relevant)
Not so with other components (Screen, for instance). So take some care with it and don't worry too much because even home-repair is fairly accessible and cheap in that case.
Okay let me paint you a picture..I play aot of poker. there is an outlet under the table so I have my phone plugged in sitting on the rail behind my chips as I either watch 24/7 movies or play games.but since my phone is horizontal, naturally gravity works its magic and puts pressure on the port. not only that, but the less slack I have the more pressure is applied.
so as you can see my circumstances are very specific to my regular usage of this device. hence I utilize rubber bands.sometimes.
If you guys are really concerned about the usb port on the phone being damaged, maybe something like the qi wireless charger can help.
Or maybe buying a spare battery.
Or buy a right angled usb cable
Sent from my IdeaTab S6000-F using XDA Premium 4 mobile app
I'm on marshmallow and it got down to 5% after a near full day use and I plug it in and nothing. I don't have the original moto charger but have a lg fast charger and a Samsung fast charger and neither wants to charge the phone. Any recommendations?
You may have already done so but turn it off and plug charger in and leave it a while. I've had an issue with another Motorola phone in the past where it wouldn't charge in either state when battery was nearly depleted. It has appeared not to start charging (switched off) but if left a while has started and gone on to charge. Check there is no debris in the USB slot too which can stop the USB lead connecting. Sorry if this is teaching your granny to suck eggs
It may have a fault which would then need repair. Shame you can't try the supplied Moto charger?
nellycruzz said:
I'm on marshmallow and it got down to 5% after a near full day use and I plug it in and nothing. I don't have the original moto charger but have a lg fast charger and a Samsung fast charger and neither wants to charge the phone. Any recommendations?
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Here's another protip that might be obvious to you, but I'll post it for sheer amusement value.
Check the port for debris as Richy101 recommends. If you clean it your best bet is compressed air. If that can't get it out and you decide to fish around in there be certain to use something non-conductive.
I know a guy who tried to get a big hunk of pocket lint or something out of his iphone charging port. He used a metal pick and managed to short the wrong pins and fry something; at least I assume that is what happened because his phone was a hard brick after his cleaning attempt. Bonus: he is an electrical engineer! :laugh:
Thread Closed. Please only create one thread on this matter.
The thread with the most support created about this can be found here: Using Samsung Fast Charger To Charge Phone?
Has anyone else run into problems charging, while on or off? When it works, it charges quite fast, but sometimes when it's off it just won't charge at all. I try to avoid charging while on, as that's bad for the battery, but I may have to if I keep running into this. Really ridiculous too, as it charges so fast normally. Considering you can't remove the battery, it's really starting to worry me.
Honestly just really disappointed in this phone, scumbag Motorola released 3 X's this year and this one at least feels like a rushed, buggy cash-grab. Will not be buying another phone from them, or probably another large manufacturer again, unless absolutely necessary.
One of the tracks my the micro usb connector was ground away due to the socket being too snug (I made a post at the time). I'm going to replace it this week because at the moment I can only use the charge pins.
Other than that I love this phone. I got a QC charger too and it's nice not being so scheduled. I don't worry about charging my phone, the battery is big enough that I don't worry now, and with quickcharge I can always be back to a healthy level in no time.
Are you charging from mains or another device? Some computers might expect there to be a data connection if it's supplying power - which would explain your problem when the phone is off.
Could my work on my XT1575 cause the phone to charge very slowly? As long as I was using a good QC3 charger and a QC3-certified micro USB cable my MXPE phone charged fast. I have TWO working XT1575s. When plugged into the same charger with the same USB cable they both showed "Turbocharging" and both charged quickly.
Last week I replaced the back of one of the phones. -- exchanging the original back with an ebony wooden back. I had problems getting the ebony back to stay completely adhered so I installed it, removed it, installed it again with better adhesive. looks fine now.
Now, the back is securely in place BUT THE PHONE WON'T CHARGE FAST ANYMORE. Could I have damaged something in the phone while doing all that heating during the back replacement? I use a heat gun, always on the low setting, but I for the last installation I moved the heat pretty slowly around the back to increase the heat and hopefully improve the adhesion.
Everything about the phone works perfectly, both hardware and software. When I plug in a charging cable is shows "Turbocharging" but the charge time estimated by the phone is 7 or 8 or even 9 hours. That's about how long it takes too. And the phone won't charge past about 90%.
I've already replaced the battery. I have no idea how to further diagnose the problem. Have I effectively destroyed my phone while putting on a prettier back (to summarize how stupid I'd feel)?
lesdense said:
Could my work on my XT1575 cause the phone to charge very slowly? As long as I was using a good QC3 charger and a QC3-certified micro USB cable my MXPE phone charged fast. I have TWO working XT1575s. When plugged into the same charger with the same USB cable they both showed "Turbocharging" and both charged quickly.
Last week I replaced the back of one of the phones. -- exchanging the original back with an ebony wooden back. I had problems getting the ebony back to stay completely adhered so I installed it, removed it, installed it again with better adhesive. looks fine now.
Now, the back is securely in place BUT THE PHONE WON'T CHARGE FAST ANYMORE. Could I have damaged something in the phone while doing all that heating during the back replacement? I use a heat gun, always on the low setting, but I for the last installation I moved the heat pretty slowly around the back to increase the heat and hopefully improve the adhesion.
Everything about the phone works perfectly, both hardware and software. When I plug in a charging cable is shows "Turbocharging" but the charge time estimated by the phone is 7 or 8 or even 9 hours. That's about how long it takes too. And the phone won't charge past about 90%.
I've already replaced the battery. I have no idea how to further diagnose the problem. Have I effectively destroyed my phone while putting on a prettier back (to summarize how stupid I'd feel)?
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Either you have a cheap low quality battery or you probably burnt it up with the heat gun. The NFC pad is on top of the battery if that still works then I highly doubt anything else was damaged but I could be wrong. Worse case scenario you desoldered something on the motherboard but I doubt it. First check the wattage on your wall charger if it says 5 volts and 1 Amp then that's your issue. Most wall chargers or USB ports I use have to be at least 5 volts and 2 amps or it will not charge and it'll actually get stuck at 90% like in your case because the charge rate slows down after 80% I believe and a crap wall charger won't have enough power to charge the phone like a high quality OEM wall charger would.