Email setup issues - Droid Turbo 2 Q&A, Help & Troubleshooting

I'm helping my dad set up his work email (through TDS.net) on his new Droid Turbo 2. Everything worked fine on his Galaxy S5.
I have confirmed all IMAP server and security questions match what is recommended on the website and what was on the old phone. Emails will receive just fine but any attempt to send gets stuck in the outbox.
I have tried the stock email app, Mailwise and the Gmail app for IMAP set up. Emails send as normal from his work computer. Any ideas?

Did u try changing the outgoing server to SMTP?

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gmail issue

I use to have gmail working fine, then all of a sudden it stopped working one day. I've since deleted and re-added the account several times now and still nothing. It says it connects, and it takes the time to download all of the headers etc. however nothing shows up in the inbox? Is there a way to browse the system files to view if it's actually downloading the headers at all?
Weird...The exact same thing happened to me. I did what you did...created a new account on the phone and it says downloading headers, but nothing appears in the Inbox. I'm stumped and a little ticked off that since it was working so well, I started to rely on it more than I should.
use smtp rather than imap. works fine
There is no imap feature for google mail, you have to use pop3, which is what I use. Regardless it was working fine before... now it just doesn't work at all.
Welcome to the world of gmail. Now that the dust has settled, people are starting to see that this really is a beta.
My advice would be to wait patiently. There is probably nothing you can do, it's an issue with gmail. I have had all sorts of problems with gmail, especially with pop3. I reckon it will sort itself out soon enough.
Did you double check how much you set it to download from the message (The screen where you pick to download either headers or full messages) and made sure that require ssl and outgoing mailserver requieres authentication are checked?. It sometimes doesn't work for me, but it's cause of my GPRS connection, I have the $6 t-zones manually set up. Sometimes when I'm trying to check it it won't open the connection, but if I go into connections and open the connection manually it works fine. That's not very common place though.
When I used gmail pop3 it always seemed buggy (on the wizard...), my solution was to have gmail forward a copy of all mail to a free mail2web exchange acc't, and it then gets pushed to the phone. Works flawlessly for me, however, deleting messages read in one place won't effect the other, and outgong mail from the wizard will be from your mail2web address (there may be a way to spoecify a diff sending address, not sure...)
I know this is not really the answer to your problem, but It is what I did...
my prob. seemed to be to many msgs
i just changed the pop setting that says"all mail"or "just mail from now on" to just from now on and it seems to be working, before i had 249 headers to display, i also changed storage to my SD
bhang
I also forward my gmail to mail2web, and tried to setup mail2web on my wizard so that the return address was gmail. No love. I called mail2web and was told that none of their plans (free or not) supported this feature :-(
directpush
There is a gentleman on this site who has offered to setup people on an exchange server that he has setup. It's free, but he does take donations. He set it up for me so that the address that shows up when I send or reply from my MDA is my gmail. all I had to do was forward my gmail to the new exchange account. you might be able to find it by searching port88.org
I set the pop settings to email from today on out or w/e and now my gmail is working =/
For me Gmail auto configs. All I have to put in is my gmail account and it sets everything up automatically and I just have to put in my password. Never had a problem.
I set the pop settings to email from today on out or w/e and now my gmail is working =/
i had this problem once before... i had to go into gmail and turn off pop then turn it back on... after that it worked fine....
Anyone else here have their emails sent from the web client show up on the inbox on their device? How do you get rid of that... One suggestion was a filter but the phone doesnt support filters, and I dont want to add 3rd party pop 3 software as I can scroll through text messages etc. with the standard mailing software.

Problems with Gmail POP3

Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
tkeebler said:
Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
Click to expand...
Click to collapse
Which wireless provider?
Have you tried deleting the Gmail account on the TyTn and then re-adding it?
Can you POP3 access it from you'r home computer etc (to make sure it is not a Gmail issue)?
If these do not help post you're setup so we can take a look
I think the problem seems to stem from the fact that Gmail breaks down your messages in groups, like around 300 or so messages at a time. On top of that, Pocket IE doesn't download the full messages by default and, as such, leaves a copy of the messages on the server. I think when this happens, Gmail doesn't prepare the next "group" of messages to send to you. Also, Pocket IE, by default, is set to show only messages from the last 3 days, so even though it may have downloaded a bunch of messages, you'll only see the ones that are 3 days old or less. You'll want to uncheck that option.
Try setting up your account as you normally would in the desktop mail app of your choice, Outlook Express for example. Make sure it isn't set to leave a copy of the messages on the server. If Outlook Express didn't download the first group of messages, make sure to do a manual send and receive. That will hopefully tell Gmail to prepare your next group of messages. Alternate Send/Receives with your phone and Gmail until you get to your most recent messages. Also, try putting recent in front of your user name, IE, "recent:[email protected]" instead of just your user name/e-mail address.
i find with gmail that it stops working every few weeks and i have to go into gmail on my pc and re-check the Get all pop email from now, ( it seems there are too many emails to be sent down )
using the "recent:" prefix before your login in your outlook username should fix this.
see
http://mail.google.com/support/bin/answer.py?answer=47948

IMAP Exchange Email Stopped Working - Native Email App

Hi All,
I am receiving my Yahoo email and work IMAP email in the native Android email app. Yesterday afternoon, my IMAP email just stopped working. Yahoo is fine. I can send email, but not get email from the IMAP account.
I deleted the account, rebooted the phone and added the account back. All the settings are fine and check out, but it will not retrieve email.
I downloaded K9, and using the exact same settings, I can retrieve/send IMAP email without issues.
Any known bugs or ideas? The email is an exchange server, but we don't have active sync, so IMAP is used outside of work pc's.
Thanks!
Mike
msglsmo said:
Hi All,
I am receiving my Yahoo email and work IMAP email in the native Android email app. Yesterday afternoon, my IMAP email just stopped working. Yahoo is fine. I can send email, but not get email from the IMAP account.
I deleted the account, rebooted the phone and added the account back. All the settings are fine and check out, but it will not retrieve email.
I downloaded K9, and using the exact same settings, I can retrieve/send IMAP email without issues.
Any known bugs or ideas? The email is an exchange server, but we don't have active sync, so IMAP is used outside of work pc's.
Thanks!
Mike
Click to expand...
Click to collapse
I have a co-worker with a Sprint phone with Android on it (not sure which phone). She, too, is having troubles with IMAP with our work email as it will just stop sending/receiving emails periodically as well. This solves one problem in that I do not believe that this is just your phone. However, it creates two more problems in the sense that it is either Android problem or a problem with the email server.
I think it's an android thing. I have a few exchange accounts set up (first of all.. it does more than one... which is awesome), and the first time i sent an email my phone kept bouncing back with "can't send message" errors.. meanwhile.. the guys i sent the email to got repeat messages. one for every bounce back message I got. So it seems the built in email application isn't so great with emails. works fantastic with gmail though. I'm using a Touchdown trial. It's a $20 app. it's ok. i prefer the stock one.. .but it works fine so far.

Virginmedia & IMAP problems

Does anyone use their HD mini to download email from Virginmedia.
I've used the POP settings with no problems but wanted to be able to reply to email from the HTC as well so changed the setting to use IMAP.
Incoming server has to be set to imap.ntlworld.com as using imap.virginmedia.com does not connect, account type is set to IMPA4.
Outgoing is smtp.virginmedia.com and advanced SSL for both in & out are un-ticked.
Advanced settings are to delete the messages off the server when deleting on the HTC.
So with all the above set I can receive/reply etc but if I delete an email on the HTC I can see it gone from the Virginmedia online inbox but it still downloads onto my laptop running Outlook....?
I've set the VM mail box settings to enable IMAP but just can't figure out a way to stop email I deleted on the HTC from appearing on the laptop.
Anyone got this working properly?
Fixed......
Not a problem with the HTC just Virginmedia side really, in fact probably more down to the way IMAP works.
Deleted emails are not in fact deleted on the server just the label is changed to deleted. So the PC downloading using POP will see everything as a new email unless permanently deleted.
I changed everything to IMAP but didn't like the way it worked so have now changed everything back where I have more control of how the emails are handled.

[Q] Yahoo Mail

So I'm having an issue lately with getting my mail to show up on the stock mail app. I've configured my account, everything checks out fine when configuring it. I was using the stock ROM for a while and worked great but then I stopped receiving any mail. I got frustrated enough to try the new rooted 2.3 ROM but it still won't download any mail.
I get my account configured and it even says there are over 200 messages on the server but when I push Get More Mail it doesn't download anything. I've even tried other folders (Sent and other custom ones) but none of them show any mail.
I haven't tried another mail app but I would like to get back to just having the stock one working. Any ideas?

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