Hello, I won a Nexus 6P at work but I have a device locked message when trying to enable USB debugging. Seems I have a demo handset but any ideas how I remove it?
"Won"?
Why don't you ask your work executives to give you a real handset instead?
Do you have corporate apps/email on it? It might be imposing a security policy that prevents you from turning USB debugging on.
Finding it a little difficult to believe your co-workers would not make a new Nexus 6P the prize. Either you have stolen the device yourself or your co-workers stole the device and are setting you up. Either way, you will not receive any help here on how to unlock a locked/stolen item.
Regards
Related
I've purchased unlock for this phone and I should have checked if it was connecting to the server before ordering the unlock. When I try to unlock it through the default unlock app it's giving me this error. Has anyone gotten this error before? Any fix to it?
AJ1410 said:
I've purchased unlock for this phone and I should have checked if it was connecting to the server before ordering the unlock. When I try to unlock it through the default unlock app it's giving me this error. Has anyone gotten this error before? Any fix to it?
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Your best bet would be to contact the customer service of where u ordered the unlock code from. They would be better equipped to help resolve your issues with it than anyone here. I dont use the unlocking service companies, many of them are shady and not legitimate so its wise to make sure you choose one that has a good track record of doing business.
I tried contacting them, but I didn't realise that their policy states no refunds if I get this error as I was suppose to check before ordering. It's a legit company and I've bought unlock codes many times from them. Anyway, it seems for some reason the phone isn't able to connect to the servers. I tried a hard reset and everything pretty much.
There really isnt much you can do then, if you missed a step or didnt verify something before ordering it unfortunately your just SOL. If there policy is such that no refunds are given then you just gotta eat your mistake. Hey dont feel to bad, we have all messed up at one time or another doing something with our phones. I guess you just live an learn from it.
You can keep trying to connect to the server though. Maybe its just down. Other than that my only other idea is if you actually have the keys to unlock your phone try looking on google for a manual way to get to the unlocking menu. There are hidden service menus for our phones but they are not always available, it varies from model to model
Hi All,
I have a nexus 6p in retail mode. I would like to know how to remove the retail mode. It doesnt allow me to access developer options to make changes to allow me to flash a standard rom. It has an option to enter the code to unlock retail but the huawei rep dont want to give the code as they want it to only be a demo.
Any help would be great.
Just a hunch... Did you happen to steal this phone in a retail store by any chance or bought it off from a sketchy person on craigslist? If you actually bought the phone from huawei online then you should ask for a replacement because of the software you were given with.
I bought it online now the person is uncontactable. Just my luck I guess. I tried flashing rom but need access to developer options. Huawei are no help.
zougy said:
I bought it online now the person is uncontactable. Just my luck I guess. I tried flashing rom but need access to developer options. Huawei are no help.
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Either you stole it or you've bought a stolen device. Either way the thing is probably useless anyway because the IMEI will have been reported and blacklisted.
What's weird I can still make phone calls on it. Just has a demo mode on it. If IMEI was blocked I wouldn't make phone calls?
zougy said:
What's weird I can still make phone calls on it. Just has a demo mode on it. If IMEI was blocked I wouldn't make phone calls?
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Demo mode is in the System UI Tuner.
I tried that but it's disabled. It's some other huawei overlay
Just a reminder. These "too good to be true" prices for the NP6 is as always too good to be true to buy for a cheap price. You should know that these phones can be purchased free online on the Google Play store, otherwise there's no logical explanation that you would buy the phone from that person.
Hi guys. Long time reader, been fortunate, but finally have to post a question.
Thanks up front, this forum is very awesome.
We are Verizon customers. I recently bought an SM-930P from a local guy. He's had his phone stolen, he got another, then it was recovered so he sold the replacement to me.
He called and made sure all was good and deactivated it before the sale.
Well from what I can tell, Sprint didn't push the unlock to the phone before he took it offline. From what I've gathered, the 930P is unusual in that it can't be manually unlocked via a code. Correct?
I called Sprint - (aside - boy it is very hard to get to a human being to talk to you if you aren't a customer) - the rep said, oh yes, the EMEI is OK, phone was paid off, we'll unlock it for you.
Yet it does not work.
Symptoms: My Verizon SIM won't work (just says invalid SIM), and when I tried a friend's SIM from their Spring S7 it also didn't work, said it was invalid.
Today I called Sprint back again, and this time the rep - this time it was somebody from the S7 tech group - said that the phone was still associated w/ the other guy's account. Since I didn't have authorization on the account she wouldn't do anything else. So now I have heard 2 different stories from Sprint.
Well, that guy is in the Army and can't be reached now to call himself.
So, I need to have it unlocked, but I'm stuck. I don't care about Sprint b/c I want to use it on Verizon.
Am I correct that the only option is to do a USB direct-connect unlock, like some people are offering as services (through eBay etc)? My understanding is that they manually update the phone so it thinks it's getting the unlock from the carrier?
And although I don't intend to use Sprint - what happens if, later, I or somebody else wants to put it back on Sprint if it has been unlocked this way? Will there be a whitelist issue with their records?
Thanks
RatLabGuy said:
Hi guys. Long time reader, been fortunate, but finally have to post a question.
Thanks up front, this forum is very awesome.
We are Verizon customers. I recently bought an SM-930P from a local guy. He's had his phone stolen, he got another, then it was recovered so he sold the replacement to me.
He called and made sure all was good and deactivated it before the sale.
Well from what I can tell, Sprint didn't push the unlock to the phone before he took it offline. From what I've gathered, the 930P is unusual in that it can't be manually unlocked via a code. Correct?
I called Sprint - (aside - boy it is very hard to get to a human being to talk to you if you aren't a customer) - the rep said, oh yes, the EMEI is OK, phone was paid off, we'll unlock it for you.
Yet it does not work.
Symptoms: My Verizon SIM won't work (just says invalid SIM), and when I tried a friend's SIM from their Spring S7 it also didn't work, said it was invalid.
Today I called Sprint back again, and this time the rep - this time it was somebody from the S7 tech group - said that the phone was still associated w/ the other guy's account. Since I didn't have authorization on the account she wouldn't do anything else. So now I have heard 2 different stories from Sprint.
Well, that guy is in the Army and can't be reached now to call himself.
So, I need to have it unlocked, but I'm stuck. I don't care about Sprint b/c I want to use it on Verizon.
Am I correct that the only option is to do a USB direct-connect unlock, like some people are offering as services (through eBay etc)? My understanding is that they manually update the phone so it thinks it's getting the unlock from the carrier?
And although I don't intend to use Sprint - what happens if, later, I or somebody else wants to put it back on Sprint if it has been unlocked this way? Will there be a whitelist issue with their records?
Thanks
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Click to collapse
I used the Android Doctor, a quick Google search will find it. Super easy, remote unlock...they will stay in contact with you and make sure your phone works before they charge you. Reasonable price. I've done my s7 and s7 edge. Both work flawlessly. I'm on Straight Talk/AT&T.
Just as an update - yes, after more reading what I learned was that the USB-key approach is the only solution to this.
I went through GSM-Zambia.com - pretty much the same as Android Doctor but slightly cheaper.
That did the trick.
Also FYI - once it was unlocked, I flashed the based G930u version firmware - the one intended for unlocked, non-carrier specific phones - instead of the G930p as intended for Sprint. No problems w/ it whatsoever, seems to have all the radio bands active AND no bloatware.
Only hitch was that I still had to call Verizon and work w/ a tech to activate it on their network b/c if you give the IMEI online to do it manually yourself it just complains that they don't recognize it as compatible.
Dear All, I badly need help. Actually, my phone, regularly owned and connected to my Microsoft account, pretends it is in Recovery Mode Protection. It happened after I restored it.
The facts:
I did not remember to have activated this protection
When I try to check the IMEI of the phone in account.microsoft.com/devices/ it tells me the protection is not active
When I tried to follow the online suggestion of disconnecting the phone from the account, to obtain the unlock code on the webpage and to have it sent to my email, both these two things did not happen.
In summary, I have my phone locked (I suppose it is an error in phone software), removed from my account, and I cannot have the unlock code, nor ask Microsoft for it because, to them, my phone is not locked.
When I ask for support they bounce me among Accounts, Windows and Mobile support. Three weeks have passed, nothing happened of the case I opened with them.
Could you suggest me anything I could do, or get me to the right support to have my phone fixed?
I can provide the purchase proof of the phone.
Thank you in advance!
Kind regards
NeedHelpPlease001 said:
Dear All, I badly need help. Actually, my phone, regularly owned and connected to my Microsoft account, pretends it is in Recovery Mode Protection. It happened after I restored it.
The facts:
I did not remember to have activated this protection
When I try to check the IMEI of the phone in account.microsoft.com/devices/ it tells me the protection is not active
When I tried to follow the online suggestion of disconnecting the phone from the account, to obtain the unlock code on the webpage and to have it sent to my email, both these two things did not happen.
In summary, I have my phone locked (I suppose it is an error in phone software), removed from my account, and I cannot have the unlock code, nor ask Microsoft for it because, to them, my phone is not locked.
When I ask for support they bounce me among Accounts, Windows and Mobile support. Three weeks have passed, nothing happened of the case I opened with them.
Could you suggest me anything I could do, or get me to the right support to have my phone fixed?
I can provide the purchase proof of the phone.
Thank you in advance!
Kind regards
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Click to collapse
Hi, solved with this...
www . youtube . com/watch?v=4RQtSq0oqDM
I purchased an Essential phone on eBay.
Excited to use my new phone;
I tried to insert my sim card
(I use Walmart Family Mobile which is under T-MOBILE)
and I get a screen saying
"SIM NETWORK UNLOCK PIN"
So confused I look up the IMEI to see if it is unlocked or not
It says CLEAN
other things it said:
"Error message: device is available"
"Device FED description: FED is in the past. Financial eligibility on the device has been met"
"Blacklist status: CLEAN(failed deactivation)"
"Activation status: device is inactive"
"Currently active: no"
Device FED met: YES
SPCS: YES
I tried rebooting the phone a few times. I tried going through settings but when I tried to select "automatically detect network" and turn it off, it goes to a black screen and the settings app crashes.
So I went into the recovery mode just to see and it says
PRODUCT NAME - MATA
VARIANT - SPRINT
BOOTLOADER VERSION - MATA-34cc3f5
BASEBAND VERSION - 2.0.c.4-M2.0.10
SERIAL NUMBER: *BUNCH OF THINGS*
SECURE BOOT - yes
DEVICE STATE: LOCKED
I have tried contacting Sprint they said they can't unlock with the account. The eBay seller has yet to get back to me and I'm frustrated. I tried contacting family movie and no one there knows a lick about anything other than how to read a script. I checked online with Family Mobile and T-MOBILE and both websites, after entering IMEI, I shouldn't have any problem and to sign up for a contract with them today! But talking on the phone family mobile said it is impossible to switch a Sprint phone over to them because you can't switch a Sprint phone to be used on T-Mobile. Which I know is baloney....
I just wanna use my phone with my same number and stuff... Idk why this is so difficult.
This may be a stupid question but I'm definitely stupid and uneducated in this department and would love some advice/assistance...
Please and thanks
I'd keep pursuing Sprint. Did they confirm it's SIM unlocked? If they said it can't be unlocked as is, then it suggests it's SIM locked. Only Sprint can unlock it but there is a thread about unlocking it yourself.
The phone may need to be reactivated on the seller's Sprint account and then unlocked. But Sprint has a time period a phone needs to be activated before they'll unlock it. That may complicate things more.
Contact the eBay seller since he/she locked it and therefore know the code, or, contact Sprint to unlock it, it is a relatively straightforward solution nowadays, service providers don't hold people and phones hostage like they used to.