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So after being a long time apple user and long time iTunes hater ... I managed to sell my iphone 4 and bought a samsung galaxy S4, did the same for my other half...
Keep in mind, this is a brand new, no-root, default phone.
The issue basically is notifications, for whatsapp ( at the moment since I haven't set up anything else that requires push, besides gmail). The issue is once I turned the screen off, either manually or by itself. whatsapp notifications randomly stop arriving until I turned on the screen, completely close the app and open it again, the same goes for 2 other devices ( 3 in total), this happens with wifi or mobile data
Device #1. new s4,
Device #2 new s4
Device #3 Samsung galaxy young running 4.1.2 JB.
Now, device #3 belongs to a friend of mine who told of these issues a couple of months ago, however I did pay attention as I just figured it was network connection or wifi or whatever be it.
I've googled the hell out of this and it is apparently an android issue:
it's not telco related in my case, because i had NO ISSUES on my iphone 4 nor my best half's 4s.
Anyway, hopefully someone here has been through something similar and been able to fix it? I've searched the forums and there's apparently a widespread issue, but not fix as of 4.2.2?
New to the forum, I originally posted this here
neowin.net/forum/topic/1163306-android-notifications-woes-with-whatsapp/[/url]
emailed whatsapp support
I emailed whatsapp support, got and automated response, i'll post if I get any updates
Jul 08 13:28 (PDT)
Hi,
I just recently switched to a samsung galaxy s4 ( two actually, one for me,
one for GF), before that we used iphone 4 and 4s, never had an issue with
whatsapp notifications until I switched this passed friday. The issue is
once the phone goes into sleep mode, be it mobile data or wifi, I have to
force close the app and open again to receive notifications that I got
hours ago if I don't continously check.
I've googled the hell out of it and found your FAQ, as well as plenty other
sites with the same issue except no solution.
From your FAQ:
1. tried re-installing directly from direct download link (
http://www.whatsapp.com/android/current/WhatsApp.apk) and not from play
store
2. tried rebooting.
3. notifications are set properly
4. google+ is disabled ( hangouts) ( tried enabling it, same result)
5. Wifi is set to always on.
Note this is on stock, brand new phones and apparently it's a wide spread
issue:
http://forum.xda-developers.com/showthread.php?t=2356052
http://forum.xda-developers.com/showthread.php?t=2351753
http://www.neowin.net/forum/topic/1163306-android-notifications-woes-with-whatsapp/
Anyway, emailing you guys, because I've basically given up google searching
and asking in forums.
Click to expand...
Click to collapse
Their automated response was:
Hi,
Thanks for contacting WhatsApp. We are working on answering everyone's question as soon as possible. In the meantime, please look at our FAQ to see if your question is answered there.
FAQ page: http://www.whatsapp.com/faq/
Below are the answers to some commonly asked questions:
1. What are WhatsApp's subscription fees?
http://www.whatsapp.com/faq/en/general/23014681
2. Why can't I connect to WhatsApp?
http://www.whatsapp.com/faq/en/general/21092998
3. Can I recover deleted messages?
http://www.whatsapp.com/faq/en/general/21197296
If you submitted a suggestion, thank you very much for sharing your feedback. Please note that we cannot comment specifically about plans and developments, but we value your feedback and have taken note of your suggestion.
To add any updates to your request, please respond to this email. We are here to help!
Thanks!
WhatsApp Support Team
Interested in translating for us? Please visit http://translate.whatsapp.com
Take a look at our FAQ: http://www.whatsapp.com/faq/
Click to expand...
Click to collapse
Are you using it on Wi-Fi or 3g? If Wi-Fi, Is it possible that your Wi-Fi is going into poWer save mode or something
Sent from my GT-I9505 using Tapatalk 4 Beta
AMoosa said:
Are you using it on Wi-Fi or 3g? If Wi-Fi, Is it possible that your Wi-Fi is going into poWer save mode or something
Sent from my GT-I9505 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Sadly, both
Do you lock the screen while whatsapp is open? Or do you choose whatsapp and then lock the screen?
If whatsapp is still running and on the screen, and you lock the screen, it's like the app just stops checking.. I've had this with multiple phones and its a whatsapp problem, not the phone.
ilabs said:
Do you lock the screen while whatsapp is open? Or do you choose whatsapp and then lock the screen?
If whatsapp is still running and on the screen, and you lock the screen, it's like the app just stops checking.. I've had this with multiple phones and its a whatsapp problem, not the phone.
Click to expand...
Click to collapse
Both.
So basically your solution was leave whatsapp on screen and push lockscreen?
Draconian Guppy said:
Both.
So basically your solution was leave whatsapp on screen and push lockscreen?
Click to expand...
Click to collapse
No, the opposite. For me, whatsapp only worked and checked for msgs if i closed the app and then locked the screen. I would usually come back to the homescreen or something. But if i locked over whatsapp, it would stop checking or take a really long time.
But since you say you've done both, I'm kinda stumped.
ilabs said:
No, the opposite. For me, whatsapp only worked and checked for msgs if i closed the app and then locked the screen. I would usually come back to the homescreen or something. But if i locked over whatsapp, it would stop checking or take a really long time.
But since you say you've done both, I'm kinda stumped.
Click to expand...
Click to collapse
Well this is how i fix whatsapp after it goes coocoo, close app, then open again,
Draconian Guppy said:
Well this is how i fix whatsapp after it goes coocoo, close app, then open again,
Click to expand...
Click to collapse
Which means whatsapp is usually open when you lock the screen, am I correct?
ilabs said:
Which means whatsapp is usually open when you lock the screen, am I correct?
Click to expand...
Click to collapse
Yup
Draconian Guppy said:
Yup
Click to expand...
Click to collapse
The try backing out of whatsapp before locking the screen. That should fix your problem. Its a whatsapp issue.
ilabs said:
The try backing out of whatsapp before locking the screen. That should fix your problem. Its a whatsapp issue.
Click to expand...
Click to collapse
I have tried that as well :/
Currently trying to installing .763, updated from .762, but whatsapp servers are probably getting busted as can't even verify my number.
Bro install Whatsapp+.
Google and download the apk,install and see if it helps.
If not, the only way is to root the S4 and install push notification fixer from play store. It modifies andriod to check for msges every 5mins. That will solve your problem for sure.
Sent from my C6502 Pac Rom using XDA Premium HD app
babylordx said:
Bro install Whatsapp+.
Google and download the apk,install and see if it helps.
If not, the only way is to root the S4 and install push notification fixer from play store. It modifies andriod to check for msges every 5mins. That will solve your problem for sure.
Sent from my C6502 Pac Rom using XDA Premium HD app
Click to expand...
Click to collapse
Hey mate,
I've probably tried all apps or methods by insanity to try getting this problem fixed. Unfortunately, nothing positive turned out.
Now I'm trying to off my screen when whatsapp is open, however, I still think it's unbelievably stupid to do so even if it works to get push notification. How can I go back to whatsapp whenever i wanna put the phone back in my jeans pocket? It then seems whatsapp would become the new homescreen?!?!?
Anyone got a real solution to this???
Also having this problem. Screen off, screen on - sometimes whatsapp just doesn't want to receive/send messages. Other times it's working properly.
Have you guys disabled Samsung Push? Have you disabled any system apps at all? Also, do you have the problem even when your phone has a good signal?
I'm also trying to find out the reason for this problem.
frrlod said:
Also having this problem. Screen off, screen on - sometimes whatsapp just doesn't want to receive/send messages. Other times it's working properly.
Have you guys disabled Samsung Push? Have you disabled any system apps at all? Also, do you have the problem even when your phone has a good signal?
I'm also trying to find out the reason for this problem.
Click to expand...
Click to collapse
I do disable some system app like weather, finance and stuff like those. To me, what I can confirm is the independence of problem from the signal strength since I've been using the same service provider before upgrading to Jelly Bean and there used to be problem free with the push notification.
This is the result I got last night:
- open whatsapp -> close whatsapp -> homescreen -> screen off = no push
- open whatsapp -> close whatsapp -> free ram -> screen off = no push
- open whatsapp -> screen off = push
Conclusion:
- it is not related to free ram
- it is the problem that the andriod system turn off the app upon screen off (or sleep)
Plus.
I tried installing Push Notification Fixer to introduce "heartbeat" to maintain the connectivity, unfortunately, it DOES NOT work in my case.
Let's keep in view the development. At least we are not alone and hope either Whatsapp or Google can fix this.
Check out this thread:
http://forum.xda-developers.com/showthread.php?t=2357417
It's a thread which guides you how to disable some allegedly useless google services in order to save battery life when idle. It works, but I think it might have been what's caused my whatsapp to go crazy. I even asked in the thread and some others have the same problem.
But if most other people in this thread haven't disabled said google services, that doesn't make any sense.
Mate. Trust me i know this issue exist on all andriod. i googled the hell out of it because i quarrelled with my partner a few times due to delay in replies. its just the way the kernel is written for stock andriod. you can try everything but it wont work. your only solution is to root and install push notification fixer from play store.
Sent from my C6503 using XDA Premium HD app
This isn't an issue with android it's an issue with whatsapp. Every android phone I've ever owned has had this issue with whatsapp. Whatsapp need to update their app so it still notifies if it was the last app open whilst the screen locks.
I just press home after I reply and let it lock its second nature to me. The bug is in whatsapp where if it is the last displayed whilst screen lock notifications don't work. You could try changing the conversation tone that might help.
mox123 said:
This isn't an issue with android it's an issue with whatsapp. Every android phone I've ever owned has had this issue with whatsapp. Whatsapp need to update their app so it still notifies if it was the last app open whilst the screen locks.
I just press home after I reply and let it lock its second nature to me. The bug is in whatsapp where if it is the last displayed whilst screen lock notifications don't work. You could try changing the conversation tone that might help.
Click to expand...
Click to collapse
That's wrong... It was perfectly fine, instantly receiving whatsapp messages in my phone no matter what. Something I've changed caused it to stop working.
My problem isn't only the notifications, it's the actual whatsapp messages aswell. Something killed the Whatsapp wakelocks, now my whatsapp isn't causing any wakelocks and when the phone is idle it does not check for messages.
Hello guys,
I'm new to the forum
I notice that there's a slight delay opening Contacts (3 seconds+) and Dialer (1 second+) in my Note 3.
However after opening it once, there's no delay opening it the second time,
unless I clear the Contacts Apps in the running apps and open it again.
I'm not sure if this happens from the fist time I unbox it; I didn't really pay attention at the time.
Maybe this happens after I turn off and uninstall updates on some of the bloatwares, but I'm not sure.
ROM is stock Samsung, everything is still stock. Just some updates to some of the stock apps.
I haven't installed any new apps yet. However, I do turn off and uninstall updates on some of the bloatware.
I've also changed the 3 settings (cant remember the names, animator or something) on the Developer Options to OFF.
And I've removed the S Voice from the Home Button too.
The Note 3 is the Exynos one. Stock Samsung.
There are about 800 contacts, all google contacts. They are also synced, together with gmail. These contacts are imported from BB 10 OS, and some have pictures from the BBM.
Does anyone else have this problem, and is there a fix for this? I've searched the forum, seems like some have this issue, but I can't find any real fix for this.
Thanks!
Sounds normal to me. It has to re-launch the app, and the app then has to re-scan all your contacts. 800 contacts is a lot to scan through, so 1-5 seconds is to be expected.
No lag here. Did you try a restart with cache wipe? Usually that solves similar problems.
Sent from my SM-N9005 using xda app-developers app
I noticed the same lag. I actually noticed it on my previous phone (SGS 3). At that time, I used GoContacts/Dialer, which I thought might be the cause of that. After removing it, same lag with the stock dialer/contacts.
Besides, I was a flash-addict, and I noticed that on every ROM I tried.
And now, even if it's a bit quicker, I still notice it on my new Note 3 (@stock/rooted). But unlike on my SGS3, it's only the first time you open dialer/contacts that it appears (as long as the system doesn't kill the process).
I wonder if it might be a good idea to force keeping that process opened.
flochy said:
I noticed the same lag. I actually noticed it on my previous phone (SGS 3). At that time, I used GoContacts/Dialer, which I thought might be the cause of that. After removing it, same lag with the stock dialer/contacts.
Besides, I was a flash-addict, and I noticed that on every ROM I tried.
And now, even if it's a bit quicker, I still notice it on my new Note 3 (@stock/rooted). But unlike on my SGS3, it's only the first time you open dialer/contacts that it appears (as long as the system doesn't kill the process).
I wonder if it might be a good idea to force keeping that process opened.
Click to expand...
Click to collapse
thanks for the replies guys.
Anyone else has the same problem on their Note 3 ?
surfol said:
thanks for the replies guys.
Anyone else has the same problem on their Note 3 ?
Click to expand...
Click to collapse
Solved. It turned out that my issue was caused by turning off Chat ON app.
I actually turned it off when I first got the phone, and now I tried to turn it back ON.
The lag is actually reduced to 1-1.5 seconds (much more acceptable than 3 seconds).
For others with the same issue, hope this helps
surfol said:
Solved. It turned out that my issue was caused by turning off Chat ON app.
I actually turned it off when I first got the phone, and now I tried to turn it back ON.
The lag is actually reduced to 1-1.5 seconds (much more acceptable than 3 seconds).
For others with the same issue, hope this helps
Click to expand...
Click to collapse
Glad to know you found resolution to your problem. Like another post suggested, when you are syncing your contacts to a device through a 3rd party application such as GMail, Exchange, Yahoo etc... The application runs an API in the background at application launch which pulls all your information onto the device. When you automatically sync, your device periodically sends a request to the server for contact details, task details, calendar details etc...
800 contacts and whatever other events you're syncing will definitely take time. If you press & hold your home button and your swiping your application out of memory and then reloading, like suggested, this is going to take a few seconds. By turning Chat On back on, this has limited the lag which is acceptable to you. This definitely is not a "problem" as I've initially stated but instead more of a communications lag between the device, your server and the API which is engaging in the communications.
Hope this helps!
surfol said:
Hello guys,
I'm new to the forum
I notice that there's a slight delay opening Contacts (3 seconds+) and Dialer (1 second+) in my Note 3.
However after opening it once, there's no delay opening it the second time,
unless I clear the Contacts Apps in the running apps and open it again.
I'm not sure if this happens from the fist time I unbox it; I didn't really pay attention at the time.
Maybe this happens after I turn off and uninstall updates on some of the bloatwares, but I'm not sure.
ROM is stock Samsung, everything is still stock. Just some updates to some of the stock apps.
I haven't installed any new apps yet. However, I do turn off and uninstall updates on some of the bloatware.
I've also changed the 3 settings (cant remember the names, animator or something) on the Developer Options to OFF.
And I've removed the S Voice from the Home Button too.
The Note 3 is the Exynos one. Stock Samsung.
There are about 800 contacts, all google contacts. They are also synced, together with gmail. These contacts are imported from BB 10 OS, and some have pictures from the BBM.
Does anyone else have this problem, and is there a fix for this? I've searched the forum, seems like some have this issue, but I can't find any real fix for this.
Thanks!
Click to expand...
Click to collapse
I noticed that the lag goes off when I disable sync. Try doing that bro, do a two two finger swipe and disable sync from the notification panel and Try launching the contacts application again
Surely if that is the workaround. Its easier to wait 3 seconds! Lol
Sent from my SM-N9005 using XDA Premium 4 mobile app
u r note is infected with ..contact virus
Hi everyone,
I've been having a very strange problem for a couple of days now. Whenever my phone's screen is off and the phone has been idle for some time, I don't receive notifications anymore. Facebook notifications don't work at all, no matter whether the phone is active or not, but I also don't get FB Messenger and WhatsApp notifications. Sometimes they come through as soon as I turn on the screen, and sometimes I only see them when I open the respective app. I didn't mess with app permissions, and I also have set each app to "important" in the notification settings. It also doesn't seem to matter whether I'm on WiFi or on mobile data.
Gmail, SMS and calls don't seem to be a problem, although I sometimes have a feeling that emails come through to my phone with a considerable delay, as compared to my Gmail inbox on my computer.
The strange thing is, when I had the phone all new, everything worked as it should and I received ALL notifications from EVERY app IMMEDIATELY when they came in. This issue with notifications no longer coming through started occurring a couple days ago after I had first flashed the Boeffla Kernel (though I'm not sure if it has anything to do with that.) So I went back to the stock kernel, but the problem was still there. Then I re-flashed my original Nandroid backup from when I had first flashed TWRP, in order to set the system back to "stock", wiped data and cache, re-installed every app (the critical ones, i.e. Facebook, Messenger and WhatsApp, via Play Store, and the non-critical ones via Titanium Backup), and the problem is still there. I've done this three times now, to no avail.
My phone is rooted and I have Xposed installed, I'm using SuperSU and a number of root apps such as 3c Toolbox, Le DPI Changer and Font Installer. 3c Toolbox is set to clear caches on every reboot. As for Xposed, I use only VibrateMode to change the notification slider from all/important/none to all/vibrate/none, and GravityBox to center the clock in the status bar and to set the volume buttons to skip tracks on long press. I also have Glimpse Notifications installed so that the screen lights up when a notification comes in.
The funny thing is, notifications not coming through is one of the reasons I switched to the OPT from the Huawei Mate 7, where this issue was due to power management settings by Huawei. Since I'm now back on the stock kernel and have also no power saving apps such as Greenify or Amplify enabled, I am really out of ideas as to why this happens. The next step is to flash a fully stock OOS 2.1.2 (my Nandroid backup is already rooted and with my Google account set up), wipe data and cache, and re-install every app again.
Does anyone here have any idea what the problem (and the solution to it) might be?
UPDATE: After I wrote the last sentence, I received two messages simultaneously, one from Messenger and one from WhatsApp. I was at home and on WiFi, and both coming in at the same time must mean that the phone receives push notifications in fixed intervals, since the sender of both messages was the same person and sent them consecutively, i.e. with at least a minute in-between. Now I am especially confused since a) they came through at all, even though the screen was off and the phone had been idle for at least 15 minutes, and b) they came through at the same time, which was definitely not the time when they had been sent.
The confusion is complete now ... any input is appreciated. Thanks in advance!
The problem persists. Today for half a day I received all notifications, after that once again only when I turned on the screen or opened the respective app. WiFi all the time, no settings changed in between.
This really annoys me to no end. I don't own an expensive smartphone so it doesn't work as it should. I never had any troubles like this with my old Sony Xperia V. Then again it ate through a full battery in half a day ...
Are you sure you are not using any applications like greenify / amplify or powernap which would hibernate your applications ?
mdaamir1989 said:
Are you sure you are not using any applications like greenify / amplify or powernap which would hibernate your applications ?
Click to expand...
Click to collapse
Yes. As I said, I reflashed my original (rooted but otherwise unaltered) Nandroid backup and then reinstalled all apps, and am not using anything that could interfere with apps receiving notifications.
The order in which notifications come through automatically vs. only when I activate the display or open the respective app also doesn't seem to follow any regularity ... sometimes it works as it should, sometimes it doesn't.
As for Facebook notifications, I somehow have a feeling this is a specific FB-related problem. But as for Messenger, WhatsApp and now also Instagram as I've noticed, it's all the same issue as described in my original post. The only exception really seems to be Gmail, which always notifies me of new emails.
EDIT: All these apps have unaltered permissions, i.e. are allowed to keep the phone awake, and all apps are set to "important" for notifications, so this doesn't seem to be the issue either.
EDIT 2: I also installed push notification fixer to see what interval is set for the GCM services, and it's set to 5 minutes on WiFi and 6 minutes on mobile data. So that also can't be the issue.
Could the screen not lighting up when a notification comes in have something to do with deep sleep, possibly? But then why does it work for Gmail???
vonotny said:
Yes. As I said, I reflashed my original (rooted but otherwise unaltered) Nandroid backup and then reinstalled all apps, and am not using anything that could interfere with apps receiving notifications.
The order in which notifications come through automatically vs. only when I activate the display or open the respective app also doesn't seem to follow any regularity ... sometimes it works as it should, sometimes it doesn't.
As for Facebook notifications, I somehow have a feeling this is a specific FB-related problem. But as for Messenger, WhatsApp and now also Instagram as I've noticed, it's all the same issue as described in my original post. The only exception really seems to be Gmail, which always notifies me of new emails.
EDIT: All these apps have unaltered permissions, i.e. are allowed to keep the phone awake, and all apps are set to "important" for notifications, so this doesn't seem to be the issue either.
EDIT 2: I also installed push notification fixer to see what interval is set for the GCM services, and it's set to 5 minutes on WiFi and 6 minutes on mobile data. So that also can't be the issue.
Could the screen not lighting up when a notification comes in have something to do with deep sleep, possibly? But then why does it work for Gmail???
Click to expand...
Click to collapse
I could suggest you one more thing. Its a shot in the dark .
Could you check "Keep Wi-Fi on during sleep" in you advanced Wi-Fi settings ?
If the above is not a problem then out of ideas buddy. As a last option you could clean flash by wiping everything and just install whatsapp and other apps in which you are facing a notification delay. If it works then there could be some other application interfering , it it doesn't then i am not sure what it could be.
mdaamir1989 said:
I could suggest you one more thing. Its a shot in the dark .
Could you check "Keep Wi-Fi on during sleep" in you advanced Wi-Fi settings ?
Click to expand...
Click to collapse
That's not it, but thanks for the suggestion.
mdaamir1989 said:
If the above is not a problem then out of ideas buddy. As a last option you could clean flash by wiping everything and just install whatsapp and other apps in which you are facing a notification delay. If it works then there could be some other application interfering , it it doesn't then i am not sure what it could be.
Click to expand...
Click to collapse
Yeah, that's pretty much my last resort. Currently, I'm trying to see if it makes a difference whether I keep FB Messenger and WhatsApp "open" in the recent apps menu.
try setting the refresh intervals in push notifications fixer to 1 minute
persian99 said:
try setting the refresh intervals in push notifications fixer to 1 minute
Click to expand...
Click to collapse
I could try that, you're right - I didn't yet because I didn't want to sacrifice battery life too much ... but I could give it a shot for at least one charging cycle and see what the effect is. Thanks!
vonotny said:
I could try that, you're right - I didn't yet because I didn't want to sacrifice battery life too much ... but I could give it a shot for at least one charging cycle and see what the effect is. Thanks!
Click to expand...
Click to collapse
i do remember reading some time ago that these intervals do not impact the battery life, but you could test for yourself just to be sure
So, currently most notifications are working again for me, for whatever reason. Facebook being the big exception, of course. Might have to do with keeping the apps opened in the multitasking overview. If that's what it takes, then fine ...
I've got a OPT for few day, i have same issue......anyone experience this problem? any solution? is it 2.1.2 problem?
GARYKNVB said:
I've got a OPT for few day, i have same issue......anyone experience this problem? any solution?
Click to expand...
Click to collapse
Which app? Only Facebook, or other apps as well? For me it's working now, but I can't say why exactly. I use a number of tweaks on my phone (root, Xposed framework etc.) so I can't definitely say which of my apps cause issues and which fix them again.
As for Gmail, it appears that when there's already a notification for an email and a little later another one comes in, it won't play a sound or vibrate. That seems to be standard behaviour but I find it VERY annoying, even though I set Gmail to notify me on EACH incoming email.
despite suggesting a fix i seem to be experiencing the same problem as well. it happens on both wifi and mobile data so you cant blame any settings. my best guess would be its because of the latest update. gonna have to backup my data and revert back to the older firmware to solve this issue.
@vonotny have you found a solution? im experiencing the same problem after updating to 2.2.0
persian99 said:
@vonotny have you found a solution? im experiencing the same problem after updating to 2.2.0
Click to expand...
Click to collapse
Not really, no. Mine are currently working again, after I re-flashed the stock system and set up everything again step-by-step. It's possible that some app or tweak or setting caused the issue, but I couldn't find out which one.
vonotny said:
Not really, no. Mine are currently working again, after I re-flashed the stock system and set up everything again step-by-step. It's possible that some app or tweak or setting caused the issue, but I couldn't find out which one.
Click to expand...
Click to collapse
i suspected it could be because of restoring apps from titanium backup directly instead of downloading and installing them from the play store first, but even with that i still face the same problem. currently on oxyslim. come to think of it, could it be caused by the power tweaks? did you use them before when you faced the problem?
Same problem here on OOS3.0.1. Inbox and WhatsApp messages don't often come through until I turn on the screen. Completely stock. Didn't have the problem on CM13, I think. It's really annoying because I can miss a lot of important emails from work. Even put the apps I want in No Battery Optimization mode. No help really.
i have the same problem. I'm on OOS3.0.2 with Cyanoxy. Can anyone help?
Same problem here...
What the F?
This device is almost a year old and I still can't use it as PHONE. I am not asking for some fancy stuff, but fixing the gigantic bugs that are preventing me from even using this daily.
Fix for those willing to tweak the system: install the latest Boeffla kernel, it has an option to turn off doze.
Hello, fine sirs.
I am curious on whether or not you have experienced the issue of calling apps such as Whatsapp or Kakao Talk shutting down after a few hours of use?
I like to sleep with the app still on, but after say 3-5 hours it shuts off automatically.
The apps are white-listed and battery is set to Performance. Neither of these options seem to help.
I don't have any other battery-managment apps installed which may shut down my battery consuming apps.
Any ideas?
Edit: I realize now this question may belong to Troubleshooting subforum. =/ But until deleted, I'll keep an eye here! Cheers.
Have you tried ignoring battery optimization on both apps? Apps> advanced> ignore battery optimizations
Sent from my HUAWEI NXT-L29 using XDA-Developers mobile app
tdamocles said:
Have you tried ignoring battery optimization on both apps? Apps> advanced> ignore battery optimizations
Sent from my HUAWEI NXT-L29 using XDA-Developers mobile app
Click to expand...
Click to collapse
Sadly doesn't do the trick, I tried already. :/
TheKiks said:
Sadly doesn't do the trick, I tried already. :/
Click to expand...
Click to collapse
Tell as excactly what is your version...AL10Cxxxxxx - L29CxxxBxxx??????
For example with L29C636B103 - L29C636B170 - L29C432B103 - L29C432B152 there are a lot of problems with notifications but when you will upadate to L29C432B170 - L29C636B180 - L29C10B170 it should working all perfect (except Viber maybe)
tsiglas said:
Tell as excactly what is your version...AL10Cxxxxxx - L29CxxxBxxx??????
For example with L29C636B103 - L29C636B170 - L29C432B103 - L29C432B152 there are a lot of problems with notifications but when you will upadate to L29C432B170 - L29C636B180 - L29C10B170 it should working all perfect (except Viber maybe)
Click to expand...
Click to collapse
Hi, that's some very specific information you've acquired! My version is NXT-L29C432B170, therefore one of the ones you've listed as should be working.
Still, if I don't access my phone after 3-4 hours as to "tell" it I still use the voice program, it closes. Sadly.
TheKiks said:
Hi, that's some very specific information you've acquired! My version is NXT-L29C432B170, therefore one of the ones you've listed as should be working.
Still, if I don't access my phone after 3-4 hours as to "tell" it I still use the voice program, it closes. Sadly.
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Then you have to try the newest L29C636B180 rom... You can install very easy with dload method(without root or unlocked bootloader) but you have to know that you will loose OTA update, online themes and 3g - 4g icons only with data closed (when you activate data the icons working perfectly)... But whenever new update for your version(C432) show up you can install it back with dload method and everything will work again (OTA THEMES...)
I have B180 almost a month and everything working great (my version is C636) and notifications... Unless you will have to wait at end of May for B321 to come as update to Europe version (C432) Now only Chinese AL10 has get it....
It's critical to know that every time you update you will have to restore the phone (format) to make sure that everything is set up for andand with new version
I have the L29C636B180 update.
I will note: Notifications for applications are coming more frequently now.
I also note [on the bad side]: Two of my essential apps that rely on automation & wake locks are not functioning properly.
a) Applications are in Battery Manager → Protected Apps
b) Applications are 'Allowed' in → Ignore Battery Optimizations
c) Battery Power Plan: Performance
My 2 applications which relies on timers and wake locks to enable/disable certain features have noted. Their applications are being killed & restarted despite being "whitelisted". They are:
a) Silence Premium
b) Situations
I have a Oneplus One on Marshmallow 6 and this does not happen. What is wrong with Huawei? What is wrong with EMUI. I should not have decided to buy a piece of hardware with software from PROC.
Is someone @huawei actually trying to reach out and fix issues??
Hi guys, I have a big problem with ZTE Axon 7,
I got the chinese version with Google Launcher and I noticed that I'm not getting notifications properly. It's really annoying , for example when I get an email on Gmail I get the pop up and hear the sound, that I got an email, but when I receive a message on Messenger, or on Viber, the phone do nothing, it's like it's in deep sleep or I don't know, somehow Gmail brings me the notifications but messenger and other applications not, even facebook missing to notify me sometimes that I got a post on my wall or someone replied on my comment.
Everytime I have to reopen the apps every one of them to get notifications, and I noticed that about 1 hour later ZTE somehow close them automatically, in the MI Assistant I set Viber and Messenger to auto-run, but still nothing, what should I do? I don't get notifications. I tried to turn off every Power Saving setting, everything that related to power saving is turned off, I even disallowed the deep sleep for these applications but still nothing, factory and cache reset and still nothing.
Zoriak22 said:
Hi guys, I have a big problem with ZTE Axon 7,
I got the chinese version with Google Launcher and I noticed that I'm not getting notifications properly. It's really annoying , for example when I get an email on Gmail I get the pop up and hear the sound, that I got an email, but when I receive a message on Messenger, or on Viber, the phone do nothing, it's like it's in deep sleep or I don't know, somehow Gmail brings me the notifications but messenger and other applications not, even facebook missing to notify me sometimes that I got a post on my wall or someone replied on my comment.
Everytime I have to reopen the apps every one of them to get notifications, and I noticed that about 1 hour later ZTE somehow close them automatically, in the MI Assistant I set Viber and Messenger to auto-run, but still nothing, what should I do? I don't get notifications. I tried to turn off every Power Saving setting, everything that related to power saving is turned off, I even disallowed the deep sleep for these applications but still nothing, factory and cache reset and still nothing.
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I have the US version but I ran into this too with my MagicJack app .. You can try ... though not sure if it will help ... it seemed to help on my MJ app ... going to the recent apps list and find the app that is closing and click the little lock icon in the upper right corner.
I did this because when I cleared the list it would close MJ app and not restart like it would do on my old Samsung Galaxy S3 ... After doing that .. I noticed that it kept running when I left the phone set for a while .. it would still shut down every so often but the app itself has never been real stable so that may be the app itself crashing or something.
So if you "Lock" the apps in the recent apps section ... it may keep them running even if the phone tries to clear out recent apps after it sits for a while.
JohnOrion said:
I have the US version but I ran into this too with my MagicJack app .. You can try ... though not sure if it will help ... it seemed to help on my MJ app ... going to the recent apps list and find the app that is closing and click the little lock icon in the upper right corner.
I did this because when I cleared the list it would close MJ app and not restart like it would do on my old Samsung Galaxy S3 ... After doing that .. I noticed that it kept running when I left the phone set for a while .. it would still shut down every so often but the app itself has never been real stable so that may be the app itself crashing or something.
So if you "Lock" the apps in the recent apps section ... it may keep them running even if the phone tries to clear out recent apps after it sits for a while.
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Thanks for your answer, but I don't find the place where I can change this setting maybe on the Chinese version the settings are different, can you provide me please a screenshot to show me where to change it? Thanks!
Zoriak22 said:
Thanks for your answer, but I don't find the place where I can change this setting maybe on the Chinese version the settings are different, can you provide me please a screenshot to show me where to change it? Thanks!
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lol .. i may have the terminology wrong... but here is a screen shot for you. With that lock enabled even if I click "clear all" and everything disappears from the recent apps list .. MJ .. and as you see I also have Pushbullet locked .. they will continue to run and if I select the recent apps list again .. they will be in there again .. they don't actually get closed .. As I say .. this may keep them from being closed if the Axon 7 closes old recent apps when your phone is inactive for a period of time... but this is only a theory and it may not work .. it may just be that I got lucky and the programs I use keep running for some reason now .. or maybe I just don't notice that they closed and end up opening them again without realizing it.
JohnOrion said:
lol .. i may have the terminology wrong... but here is a screen shot for you. With that lock enabled even if I click "clear all" and everything disappears from the recent apps list .. MJ .. and as you see I also have Pushbullet locked .. they will continue to run and if I select the recent apps list again .. they will be in there again .. they don't actually get closed .. As I say .. this may keep them from being closed if the Axon 7 closes old recent apps when your phone is inactive for a period of time... but this is only a theory and it may not work .. it may just be that I got lucky and the programs I use keep running for some reason now .. or maybe I just don't notice that they closed and end up opening them again without realizing it.
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I tried out the idea that you gave me, no results at all, something is not good in ZTE software, or it's my phone, hope someone can give me a feedback why is this happening with my phone. ZTE A2017. It's really annoying, I have a phone for 400$ and it's not giving me notifications at all, how am I supposed to enjoy being online if I have to check everything everytime manually.
Zoriak22 said:
I tried out the idea that you gave me, no results at all, something is not good in ZTE software, or it's my phone, hope someone can give me a feedback why is this happening with my phone. ZTE A2017. It's really annoying, I have a phone for 400$ and it's not giving me notifications at all, how am I supposed to enjoy being online if I have to check everything everytime manually.
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Ok here is something else .. may be odd but may be an issue... have you checked to make sure that you have sounds set to your notifications. There is an option for 'none' so just verify that you have a sound associated with your notifications.... another thing you can check is Settings >Sounds and Vibrations > Do not disturb and make sure this is off... or if you use this feature ... it should show an icon at the top .. make sure that icon isn't there .. I have heard of people saying that the do not disturb doesn't turn off like it is supposed to sometimes .. so if you use it .. and its suppose to turn off at say 6am .. make sure its shutting off ...
If that isn't it... let me clarify something... when you say you aren't getting notifications ... are you getting them but just not getting a sound to let you know you are getting them ... or are you not getting notifications as in ... you have to manually go into an app like your email and check manually for new mail because it isn't giving you any notifications that you have mail. ... basically are you just not getting 'notified' of notifications ... or are you not getting the actual notifications themselves from your apps... (nothing shows up in the notification section/lock screen)
JohnOrion said:
Ok here is something else .. may be odd but may be an issue... have you checked to make sure that you have sounds set to your notifications. There is an option for 'none' so just verify that you have a sound associated with your notifications.... another thing you can check is Settings >Sounds and Vibrations > Do not disturb and make sure this is off... or if you use this feature ... it should show an icon at the top .. make sure that icon isn't there .. I have heard of people saying that the do not disturb doesn't turn off like it is supposed to sometimes .. so if you use it .. and its suppose to turn off at say 6am .. make sure its shutting off ...
If that isn't it... let me clarify something... when you say you aren't getting notifications ... are you getting them but just not getting a sound to let you know you are getting them ... or are you not getting notifications as in ... you have to manually go into an app like your email and check manually for new mail because it isn't giving you any notifications that you have mail. ... basically are you just not getting 'notified' of notifications ... or are you not getting the actual notifications themselves from your apps... (nothing shows up in the notification section/lock screen)
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I think i founded the solution you have to go Options>Power Manager>Power management for apps> and disable every slider for the apps that you want to use and the most important step REBOOT THE DEVICE. I did it today morning this change, and nothing happened, but now I rebooted my device, and it seems to work. I get the notifications immediately when I write a message to myself from another phone, thanks JohnOrion for taking time to help!
You can turn off in the MI Assistant the lockscreen background app close feature in the accelator menu, I think you have to turn that off too.
JohnOrion said:
Ok here is something else .. may be odd but may be an issue... have you checked to make sure that you have sounds set to your notifications. There is an option for 'none' so just verify that you have a sound associated with your notifications.... another thing you can check is Settings >Sounds and Vibrations > Do not disturb and make sure this is off... or if you use this feature ... it should show an icon at the top .. make sure that icon isn't there .. I have heard of people saying that the do not disturb doesn't turn off like it is supposed to sometimes .. so if you use it .. and its suppose to turn off at say 6am .. make sure its shutting off ...
If that isn't it... let me clarify something... when you say you aren't getting notifications ... are you getting them but just not getting a sound to let you know you are getting them ... or are you not getting notifications as in ... you have to manually go into an app like your email and check manually for new mail because it isn't giving you any notifications that you have mail. ... basically are you just not getting 'notified' of notifications ... or are you not getting the actual notifications themselves from your apps... (nothing shows up in the notification section/lock screen)
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You can also check something else by clicking your volume button and when you see the volume section come on your screen press the little down arrow and make sure that the notification section has volume set on it and isn't muted.
---------- Post added at 09:38 PM ---------- Previous post was at 09:35 PM ----------
Zoriak22 said:
I think i founded the solution you have to go Options>Power Manager>Power management for apps> and disable every slider for the apps that you want to use and the most important step REBOOT THE DEVICE. I did it today morning this change, and nothing happened, but now I rebooted my device, and it seems to work. I get the notifications immediately when I write a message to myself from another phone, thanks JohnOrion for taking time to help!
You can turn off in the MI Assistant the lockscreen background app close feature in the accelator menu, I think you have to turn that off too.
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ahh .. the bell thing.. yeah i got rid of that as soon as it was possible I don't think that the US version has MI Assistant .. you are the second person that mentioned it and I don't see that anywhere on my phone and I did a google play on it and it said its not compatible with my phone....
glad you were able to work it out
I'm running into this same issue. Just got my phone two days ago and loving it. However, every so often throughout the day it goes into some sort of deep sleep and none of my notifications come through. I've been missing new emails and hangout messages until I unlock the screen and manually refresh.
This is not a case of not hearing notifications, when I open the Gmail app, it doesn't even display the new messages until I manually refresh it.
Seems to be totally random on when this happens. I've tried checking different power settings and such and nothing really seems to make a difference. I don't even see an option to modify the power settings for the Gmail app, it doesn't show on the list of available apps.
Anyone have any luck? If this continues to be a problem, it could be a deal breaker and will force me to return it. What's the point of having a smartphone that doesn't get emails and messages?
zeebone said:
I'm running into this same issue. Just got my phone two days ago and loving it. However, every so often throughout the day it goes into some sort of deep sleep and none of my notifications come through. I've been missing new emails and hangout messages until I unlock the screen and manually refresh.
This is not a case of not hearing notifications, when I open the Gmail app, it doesn't even display the new messages until I manually refresh it.
Seems to be totally random on when this happens. I've tried checking different power settings and such and nothing really seems to make a difference. I don't even see an option to modify the power settings for the Gmail app, it doesn't show on the list of available apps.
Anyone have any luck? If this continues to be a problem, it could be a deal breaker and will force me to return it. What's the point of having a smartphone that doesn't get emails and messages?
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I wish I could give you an answer .. right now .. I truly feel that ZTE realizes that it has made a mistake with the power and ram management .. I'm sure it has been resolved but because of the way things work .. it will probably not be a 'seen' fixed until the next major update which will include Nougat. This update should be here either this month according to Newegg .. or soon after .. it has been verified by one of the ZTE staff that Nougat is in the testing stages now but not verified that it will be out this month... so I'm hoping it wont be too much longer.
JohnOrion said:
I wish I could give you an answer .. right now .. I truly feel that ZTE realizes that it has made a mistake with the power and ram management .. I'm sure it has been resolved but because of the way things work .. it will probably not be a 'seen' fixed until the next major update which will include Nougat. This update should be here either this month according to Newegg .. or soon after .. it has been verified by one of the ZTE staff that Nougat is in the testing stages now but not verified that it will be out this month... so I'm hoping it wont be too much longer.
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Makes sense. Besides the issue with sync, I really like the phone. I love the size and feel. Speakers are truly great. I've got until January 31st to return through Amazon. I'll hang on a short bit longer and see what happens.
Only other option would be the One Plus 3t. Not sure I want to give up the front facing speakers though...
zeebone said:
Makes sense. Besides the issue with sync, I really like the phone. I love the size and feel. Speakers are truly great. I've got until January 31st to return through Amazon. I'll hang on a short bit longer and see what happens.
Only other option would be the One Plus 3t. Not sure I want to give up the front facing speakers though...
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Hopefully you will have the answer before your cut off date it looks promising that you will .. so yeah.. hang in there for a little while longer ... ZTE has been moving fast to get things working .. when you think about it and compare to other manufacturers ... their last update was only about a month or so ago and a very large update is coming very shortly .. that is pretty good in my opinion ... lol but I am coming from an ancient Galaxy S3 so this phone is incredible compared to that even with its strange quarks.
isn't the OP3t also a 1080 screen .. well i guess with this size it doesn't matter but .. lol ... I guess I like the 1440p screen
and yeah I love the speakers on this .. My nephew picked up a V20 because of its sound ... I want to compare it to this .. I bet mine sounds better than his that he paid 2 times the price for ... then again .. that would only be speaker sound .. I'm sure the DAC is actually better in that phone .. I think its like a 64bit one and ours is only 32bit .. but .. never actually followed it .. I love the sound but I'm not so into sound that I know specs of the converters and that stuff I just know the sound that comes out of my phone sounds great and the v20 doesn't have front facing speakers lol ... sorry .. I am a fanboy I guess .. fell in love with this phone .. want to see some of the issues resolved but for me .. I'm lucky .. most of the major ones people complain about don't seem to effect me.
Like not getting notifications .. my email twitch youtube and twitter all come through ... and lol geeky me .. they all get pushed fine to my Pebble watch and my desktop computer without delay .. as far as I have noticed by following the forums .. I get a lot of emails and there is also a counter on the forum that shows notifications and again .. never noticed a significant delay between the two of them and the phone will be sitting inactive for long periods of time .
I am lucky because I don't really communicate like a lot of people do on their phones .. I use it mainly for calls and to play around .. and it works better to notify me of mail than Windows .. so I don't use a lot of online services like spotify .. whatsapp .. and those type of things .. maybe this is why I;m not seeing issues ...
Just had it happen again. I didn't check my phone while watching a movie and decided to check my Huawei watch at the end of the movie. Was checking an old Google now card and all of a sudden my phone lit up with notifications of new Gmails and Pop emails pouring in. They were an hour old.
I'm not really sure what to do. I work for a small company and need my emails. I'm really torn as I really like everything else about this phone, but this might be the killer.
Any suggestions for a similar phone in this price range besides the One Plus 3t?
zeebone said:
Just had it happen again. I didn't check my phone while watching a movie and decided to check my Huawei watch at the end of the movie. Was checking an old Google now card and all of a sudden my phone lit up with notifications of new Gmails and Pop emails pouring in. They were an hour old.
I'm not really sure what to do. I work for a small company and need my emails. I'm really torn as I really like everything else about this phone, but this might be the killer.
Any suggestions for a similar phone in this price range besides the One Plus 3t?
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You might have to disable doze.
sorry to say .. I stopped looking when I decided on the Axon ... I do use BlueMail and get all my mail once I got rid of the power management and locked it in my recent apps list. You could give that program a try and see if it can get past the issue that seems to be ignoring your settings. ... I would suggest installing and setting up BlueMail and adjusting the power settings and locking it in the recent apps list .. then reboot the phone .. just to make sure all the settings take .. double check .. I have seen weird things with the power management settings then see if you still have issues getting mail ... if so .. again ..hopefully the update coming soon will solve the issue if you can wait a little bit .. I know since its business related .. its not something that can wait .... but maybe bluemail is more aggressive in its waking than gmail and maybe it will be able to get your notifications out
JohnOrion said:
sorry to say .. I stopped looking when I decided on the Axon ... I do use BlueMail and get all my mail once I got rid of the power management and locked it in my recent apps list. You could give that program a try and see if it can get past the issue that seems to be ignoring your settings. ... I would suggest installing and setting up BlueMail and adjusting the power settings and locking it in the recent apps list .. then reboot the phone .. just to make sure all the settings take .. double check .. I have seen weird things with the power management settings then see if you still have issues getting mail ... if so .. again ..hopefully the update coming soon will solve the issue if you can wait a little bit .. I know since its business related .. its not something that can wait .... but maybe bluemail is more aggressive in its waking than gmail and maybe it will be able to get your notifications out
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Good point, I meant to ask about that earlier. You had noted you don't have the problems with made me think you were using a third party app for email.
I'll check it out and see how it works out. I'm willing to give it a shot.
As for disabling Doze, not sure how to do that with the MiFavor skin on there. Doesn't seem to be a simple option for that.
zeebone said:
Good point, I meant to ask about that earlier. You had noted you don't have the problems with made me think you were using a third party app for email.
I'll check it out and see how it works out. I'm willing to give it a shot.
As for disabling Doze, not sure how to do that with the MiFavor skin on there. Doesn't seem to be a simple option for that.
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yeah maybe bluemail will help .. its very nice ... gmail would only let me link 2 accounts and wouldn't let me link my personal imap server so I still always had to deal with 2 boxes .. but with BlueMail ... I can have all my mail in one box with easy access
oh and I'm not familiar with disabling doze either .. maybe awsomjgp can enlighten us both
Was the problem solved with Android 7?
I have Android 6 on the Axon 7 and have the same problem as mentioned.
If the problem was solved by installing Andorid 7, can you tell me a good source where it is explained how to install it on the chinese version of Axon 7. Had much trouble till now. Lucky I payed just 80%€ for it... :angel:
Factory Reset
I solved the problem by doing an unintentional factory reset. After that I had a lot of truebles with Google Play Service but now it seems to be ok. Every time the phone kills some apps, it asks me if I want protect them. But can't find this action under the settings.