lumia 950xl overheating with hello light on - Microsoft Lumia 950/950 XL

Hi
Its the second time this happened.
I went to pick up the phone and he was very warm with the light of hello on. When i turn on the screen had a windows message saying that the phone was hot. someone had something like this or its only mine?
I thing its better return the phone ?

Exchange one

Same here.
the phone is junk!
i have the 950 and its doing the same thing. Its terrible. Hello keeps coming on randomly- event when it just charging and no one is moving infront of it. what crap! in my pocket the phone gets so hot that i can feel it through my clothes. battery drain is ridiclous! anyways it sucks!
am

Got my 950XL unlocked from CPW on evening of Tuesday 8th. Out of the box it was running 10.0.10586.0
I set up the phone including turning on Glance and Hello and left it overnight to fully charge
Took if off charge 6am on Friday. Battery was getting low by the time I got home at 6pm (around 20%)
Tried wireless charging with my Tylt - the Tylt led came on and the battery charging indicator came on on the phone so I thought it was OK but a couple of hours later the charge had only gone up by about 5% and the phone was extremely hot.
Switched to charging with the supplied cable and it charged up ok but stayed quite hot.
On Saturday noticed that the battery went from around 80% to 20% in less than 4 hours and the phone was on standby for most of that time
Tried to turn off Hello to see if that would make a difference but it kept turning itself back on.
Also phone update said that 10.0.10586.29 was available but it wouldn't download.....said it was downloading but stayed at 0%.
So on Saturday evening I did a hard reset and left Glance and Hello off.
Updated to 10586.29 and so far no problems with battery or overheating, on Sunday the battery went from 100% at 7am to around 70% at 9pm, very light use during the day
I

The overheating is primarily caused by an update failing to come down. its also draining the battery. Once the update downloaded and installled, I've had no further heat or battery issues.
To get it to download I disconnected from wifi and rebooted.
Reconnected to wifi and had the unit plugged into the mains.
the update had a failed message on it so hit it to try again.
Took about 30 minutes and everything was done.

I turn off glance and nothing happen. Turn on today, now i will see if happen again. Glance in 30seconds. But i think i will exchange for a new one. I now this is a beta phone but this overheating is bad.

Related

Battery ran down in standby

I left my nexus one, which I just got on Friday, next to the TV and it was fully charged. When I came back to it about 4 hours later it had turned its self off and wouldn't turn on until I connected the charger. The battery was at 0%, anyone seen anything similar?
I have now left the phone off, connected to an AC charger and will turn it back on only when it's fully charged!
Sounds like you got yourself a defective unit.
Charger it fully then let it completely die. After it dies charge it again fully see if that helps.
Charging via the USB cable does not seem to be very efficient/reliable. Using the AC charger is quite fast, and much more reliable.
Also check the apps that are running in the background, and turn off the ones you don't need. I discovered that the animated wallpaper was quite a drain... since I switched to a static wallpaper image, battery life has improved significantly.
It has the star field wall paper, but I didn't think that would run when the phone is locked and the screen was blanked. I'll leave it to fully charge, using an old nokia charger from a n85.
So the recommendation is to run it tomorrow until it dies then charge in the off state and only turn on when it's fully charged?
I have had a G1 for the last year.
n0ahg said:
It has the star field wall paper, but I didn't think that would run when the phone is locked and the screen was blanked. I'll leave it to fully charge, using an old nokia charger from a n85.
So the recommendation is to run it tomorrow until it dies then charge in the off state and only turn on when it's fully charged?
I have had a G1 for the last year.
Click to expand...
Click to collapse
Yes, and use the charger that came with the N1.
n0ahg said:
I left my nexus one, which I just got on Friday, next to the TV and it was fully charged. When I came back to it about 4 hours later it had turned its self off and wouldn't turn on until I connected the charger. The battery was at 0%, anyone seen anything similar?
I have now left the phone off, connected to an AC charger and will turn it back on only when it's fully charged!
Click to expand...
Click to collapse
I have the same problem. I got the phone approx. 1 week ago. before i go to work, I would have a fully charged phone. during lunch break break, ( about 4 hrs later from fully charged) its below half already! then 2 hrs later, its at to the point where it says connect your charger. Finally, off work, Phone is turned off and dead at 0% battery life. When im working, i dont even use the phone to browse or anything. just check the time on it and put it back on standby. I dont know whats wrong. Ive also rooted the phone btw with MoDaCo's rom. Any suggestions?
It was fulling charged again about 3 hours ago, not I've left it without wi-fi and with a static wallpaper and the battery is still full. I wonder if the wi-fi or the live wallpapers keep running even when the screen is off. I have checked and wi-fi is set to sleep when screen is off :-/
While modern batteries don't have the "memory" problems that cause them to lose life, they can suffer from miscalibration which will cause them to inaccurately report their remaining charge. If they report a very low charge to the phone (when this may not necessarily be true) the phone will probably turn itself off.
To recalibrate your battery, force it to drain completely. Even after the phone turns itself off, turn it on a few times more. I can't guarantee this is good for your phone, but it should get the last of the juice out. Then, when you let it charge, let it charge LONG after it reports being full, at least a few hours, to make sure it's completely full.
Sounds like something isn't quite right with your phone tbh. I have the star field wallpaper, wifi on and it's checking e-mails for 2 accounts every 15 mins.
I've also had some phone calls, been surfing the web, market and generally played around with it since I just got it on friday.
I checked the battery info on the phone now and it's been 15 hours since I charged it and it's now on 46% still. In my (limited) experience the battery seems to hold up pretty good on this phone.
That's the weird thing, it was fine Friday night and Saturday night and that was including quite a bit of playing with around
I received my phone last week. the battery was fine the first four days. after that the same problem stated above happened to me. the battery dies every 4 or 5 hours even in standby with no GPRS, WIFI or BT.
I did a complete wipe-out and the problem was gone.
I think that there were something that is draining the battery and gone with the wipeout.
by the way, i was using MCR and still using it.
thanks.
It has now been sitting for another 7 hours without wi-fi or starfield and the battery is still showing full. I'll now enable wi-fi and see how that goes. Then I'll try statfield later on. I'm wondering if the starfield keeps running even if the screen is blanked.
Actually it's showing 92% in the About page whereas the icon look full :-/
First day with nexus at work. Unplugged it from the main charge at 6:30 am at till 1:00 pm its was turned off. Made 3 short calls, no wifi, bluetooth, or gps and screen set to auto dim.
Only 6 1/2 hours is not long enough. I wish there was like a juice pack for nexus like the iphone. I could buy another battery but cannot be bothered carrying too many bits with me and opening it and changing.
Aslo charging through usb is very very slow.
my phone did this yesterday too, first time ever. I dunno why it drained so fast, something must have kept the screen on in my pocket or something.
Here's what I found.
I got my phone friday, took it off the charger and went to bed. When I woke it up was dead. What I do know is that since I'm with Roger's in Canada I don't get the 3G. I think it was searching for a 3G signal all night and that's what killed it. Try limiting it to 2G and see how the battery stands. I went a full two days without a charge, playing with it every chance I got and wifi turned on.
I'll try the 3g thing as the phone reception is poor in the room I left it. It is at 79% with the star fields wallpaper and wi-fi enabled (sleeps when screen off)
n0ahg said:
It has the star field wall paper, but I didn't think that would run when the phone is locked and the screen was blanked. I'll leave it to fully charge, using an old nokia charger from a n85.
So the recommendation is to run it tomorrow until it dies then charge in the off state and only turn on when it's fully charged?
I have had a G1 for the last year.
Click to expand...
Click to collapse
The star field wallpaper KILLS my battery even when the phone is idle with the screen off, just FYI... I switched to a default regular wallpaper and it has been fine since.
bradyonly said:
Here's what I found.
I got my phone friday, took it off the charger and went to bed. When I woke it up was dead. What I do know is that since I'm with Roger's in Canada I don't get the 3G. I think it was searching for a 3G signal all night and that's what killed it. Try limiting it to 2G and see how the battery stands. I went a full two days without a charge, playing with it every chance I got and wifi turned on.
Click to expand...
Click to collapse
thanks i will try 2g setting tomorrow.
There gotta be something wrong with your phones or some software that is draining it.
Like I said on the previous page I use:
WiFi on
Star Field live wallpaper, with the background image nontheless
Some GPS use
Several phone calls
Some texting
Browsing the web
Screen brightness at maximum
2 email accounts updating every 15 mins
My battery still lives through the day with ease and I'm usually at 40% when I go to bed at around 1 am. I would call HTC or do a thorough check at what software is running.
edit:
Oh and I have 3G on with low reception (1 bar) where I live.

Rapid battery discharge all of a sudden (Faulty Hardware??)

I've done a search but can't find anything to do with my issue. I am running L26LEOV2.1_GoldEdition_213_WWE_21899_SE and have been for probably a month. Everything has been running excellent. I've got AS pushmail, weather etc all running and had no issues.
All of a sudden the battery life has disappeared. Noticed my battery at ~30% last night which was strange as I usually charge every night or 2nd night but it's never that low. After about 45mins it was at 8% just sitting idle (no data or anything running).
Did a full charge last night before going to bed and unplugged it. So 100% charged. This morning I found the phone is off, turn it on and its on 0% then shuts down again due to no power. Would only be like 6-8mths old.
I haven't made any software/ROM changes in weeks so I'm fairly sure it is hardware related. Before I go back to stock ROM and send it in for warranty work, does anyone have any suggestions for things to try beforehand? I don't want to go back to an old Nokia while I'm waiting
You could try BattLog to see where/when the rapid power drain is occurring. I've had my battery do the same thing once. I usually get through the work day with 50% left, but one day (without any use) my HD2 was dead before lunch. The problem went away as mysteriously as it arrived. So maybe just give it a few more charges and see if it works itself out. I'm curious if you've noticed any unusual ammount of heat from the battery? It could very well be that it is failing.
I'll try that program but oddly enough today its been ok, using only 10% with a bit of google maps and phone usage in about 10hr.

Weird Batt issue, then fixed itself!

Samsung Focus (wife has one too) I use it a decent amount during the day, check emails all the time, surf some, read kindle books, BT on my 35m commute home, etc. Batt lasted all day just fine all day. I always charge it overnight with the charger.
10 days ago or so, got up to unplug it from the charger, and for some reason it would not start, it was dead showing the batt symbol. I moved the charger to another plug (first one is fine though) and let it charge all day, and it finally took a charge. But for the following week, it would be dead by Lunch, every day. I googled "Samsung Focus Battery Problem" and found a few peeps on various sites with the same issue. Tried several things to attempt to fix it. (removing battery, plugging phone into charger, re-inserting battery) Nothing helped. I'd have to connect it to my work PC to give it enough charge for the drive home.
Stopped by ATT shop, they agreed to send me a new Batt for free. I was not warm and fuzzy thinking that alone would help, but it was worth a try (it arrived today) before actually replacing the device.
So after a week of frustration, it was on the charger late Saturday and all of Sunday. Monday (yesterday) I take it too work, and its all fine again? By evening it still had 3/4 Battery. Same today. Weird or what!
I'll save the new battery for some future day, but for now the Phone is fine. Weirdness indeed, was it the phone, or OS or what?
Anyone else run into this?
Disabled feedback
I've noticed notible battery drain especially overnight and during the day with the feedback function in the settings section enabled. When it is disabled, my phones battery last forever...ok so it last till the next day at least, I am a heavy user. The funny thing is that when you soft reset the device the feedback automatically enables itself. I don't know if this might explain your situation. It seems like from time to time my battery seems to drain fast and other days it seems like i use the phone for the whole day and barely make a dent in battery life.
Nope, all settings have stayed the same, it does check my 4 email accounts at various times, I use Cellular Data all day, Wifi only at night (home). Habits all the same. It was a wierd bug, as confirmed by others during my search. Just dang happy it fixed itself.
I ran into a similar situation for the first time today. I've had my Samsung Focus for about five months. The phone gets light usage and has been handled carefully (carrying case etc).
Last night I noticed battery level was being reported as about 20% remaining. Normally I would have expected the charge to be at about 50%. I put the unit on charge overnight and this morning the battery meter was still showing about 20% remaining - essentially no change. I moved the charger to another outlet and tried to charge the phone a couple different times. I cycled the phone on and off and tried starting the charging process with the phone off. I also tried charging from a PC USB port. Nothing worked. In fact I started getting a message that the battery power was low, turn off phone to avoid losing data etc.
I checked on the Net for known issues with Samsung Focus battery problems. There were two suggestions that seemed worth trying; one suggestion was to sync with Zune, the other was to reseat the battery. I tried syncing with Zune first. That didn't seem to make any difference. Then I reseated the battery after I had powered the phone off. When I restarted the phone, the battery meter showed the battery as fully charged.
I don't know if it's a hardware, firmware or software issue, but there were enough reported incidences to lead me to believe that there is some sort of battery related issue associated with the Samsung Focus. If I had to venture a guess, I'd guess that it might be a problem with the battery contact design.

Horrible battery life?

I got an S4 i9505 replacement yesterday from my insurance company. It effectively seems to be new phone and battery, anyway when I turned it on it had 70% battery left, I logged into my various things and it sat about downloading and restoring and installing a 5.0.1 update, the process took about 30 mins and at the end of the 30 mins I had 9% battery left, I connected to the charger and it was full again in 30mins which I found odd.
Anyway let it sit on the charger all night, took it off this morning and with 2 mins of screen on time I am already at 94%, I can't see how this thing will last the day.
I am not a newbie, I have things like sync and GPS etc turned off and screen brightness lowered however in saying that even at the lowest setting it seems very bright.
Any ideas?
slugger09 said:
I got an S4 i9505 replacement yesterday from my insurance company. It effectively seems to be new phone and battery, anyway when I turned it on it had 70% battery left, I logged into my various things and it sat about downloading and restoring and installing a 5.0.1 update, the process took about 30 mins and at the end of the 30 mins I had 9% battery left, I connected to the charger and it was full again in 30mins which I found odd.
Anyway let it sit on the charger all night, took it off this morning and with 2 mins of screen on time I am already at 94%, I can't see how this thing will last the day.
I am not a newbie, I have things like sync and GPS etc turned off and screen brightness lowered however in saying that even at the lowest setting it seems very bright.
Any ideas?
Click to expand...
Click to collapse
You cannot jump to conclusions based on this. Your device was setting up, your battery needs to settle etc. It's normal to discharge faster.
Try a few charges / discharges and see if it helps.
But most likely if it's charging way too fast and discharging fast as well, the problem is most likely the battery itself, it might be a old one.
Right ok, been using this for a few days now, with basically everything turned off I am getting 1 hr screen on time, something not right but can't figure out what

Sudden battery issues - stops charging anywhere between 77 and 91, sudden drops

I've owned my Note 4 since October 2014 and it's been working solidly since. Last Thursday, out of nowhere, I noticed that from a 14% charge, it suddenly dropped to 4%. I immediately scrambled for a charger and charged it back up to 100%. On Friday, I charged my battery normally again. Charging finished at 11 AM but the drain was abnormally high. My phone was warm to the touch and battery was dead in 4 hours. I was using the phone normally throughout that time, 4g on, location services/bt off, screen off for the most part. I ran OS monitor to see whether any app was locking up the CPU, but, as expected, the main CPU users were Android System and Android OS.
On Saturday, I charged the phone to full again, disconnected around 4 pm. Being that I was home, both wifi and 4g were off. Battery discharged normally, and was only down to 30% on Monday morning.
On Monday, I noticed that battery dropped from 21% straight to 11% straight to 4% in a few seconds. The drain from 4 to 3 to 2% was decent (few minutes of screen on time, on viber), then the phone shut off. I tried to charge the battery with the device powered off, but noticed that the phone simply stopped charging at 80%. I thought that was an abnormality. I tried wiping the system and app caches, but the problem persisted and drain still felt pretty fast. Tuesday night, the phone stopped charging at 91%, staying at the same level for 40 minutes before I gave up and unplugged.
My friend had purchased a fake OEM Note 4 battery and allowed me to try the drain/charge process using his battery to troubleshoot. When I first plugged his battery into my phone, the drain was high at about 1 percent per minute. When I tried to charge the battery, the charge level would not go beyond 90%. I switched on safe mode, but the battery did not charge any further either. I felt by then that something was definitely wrong with my phone. When I restarted the phone to get out of safe mode, though, it suddenly started charging again and hit 100%. With regular use, the fake battery gave me 16 hours of power, which I thought was relatively decent. Alas, when I started charging it again, it stopped charging at 77%. Battery Monitor Widget showed 0 mA flowing into the phone at the time, though the battery indicator in the status bar showed the lightning bolt.
I took out the fake battery and put in my original. It is now charging up normally, but I expect charging to stop before I hit 100%.
If anyone could provide possible explanations for what could be going on and/or other troubleshooting tips to try, I would really appreciate it. A factory reset would be my last recourse.
Thank you very much!
EDIT: My battery went all the way up to 100% this time. But it's the same one that got stuck (at 80% then at 91%) twice in the past.
I'm using two different Samsung chargers and different cords, by the way, and blew out the port with air prior to attempting to charge the fake battery that still stopped at 77%.
I had the same issue, took it to Samsung and they replaced the battery, it has been okay since that
tigsandmitch said:
I had the same issue, took it to Samsung and they replaced the battery, it has been okay since that
Click to expand...
Click to collapse
Really? I was ready to write off my battery and just buy a replacement, but what was weird was that even the newish fake battery wouldn't charge fully. That's what made me worried that it's my phone that's the problem.
It'd be great if this could be as simple as a battery problem.

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