240fps slow motion causing crash - Nexus 6P Q&A, Help & Troubleshooting

Not always but a high percentage of the time if I'm using slow motion 240fps recording it ends at some point with the camera crashing and nothing can fix it other than a restart of the phone.
Is anyone else experienced this?
I can rma but I don't think it's a hardware issue.

Never had a problem the few times I've used 240. All stock software here
Sent from my Nexus 6P using Tapatalk

I'm in the same boat! hoping to find others who have this problem and get clear on whether it's a hardware or software issue. Mine first crashed when i tried loading 240fps slow-mo. restart was the only thing to get it going again. disabled google camera (which reverts to initial version), app updated back to latest, seemed to be fine when i went to 240fps mode, thought it was all resolved. then it came back again AFTER i recorded a slow-mo test at 240fps. When it's working (after restart) it works GREAT! but when this glitch occurs, can't do anything else with camera until I restart. I've attached screenshots of what it looks like when i try to take a pic after a crash.
I guess this is my window of opportunity to factory reset so I can unlock bootloader and root but would like to find a simpler solution if possible... anyone else out there with a similar issue?

tried uninstalling twilight and that seems to have stabilized things... fingers crossed

Same here if I zoom 100%. I called Google support and I have to RMA my 6P. :/

Here is the fix...Just upgrade your nexus 6p to Android N Beta through android beta program.
After updating to newest android version, my issue is gone.
Try this...it worked for me.

joho5 said:
Not always but a high percentage of the time if I'm using slow motion 240fps recording it ends at some point with the camera crashing and nothing can fix it other than a restart of the phone.
Is anyone else experienced this?
I can rma but I don't think it's a hardware issue.
Click to expand...
Click to collapse
Are you completely stock? What camera app are you using? If Google Camera, what version? There is a known issue in version 3.2. If you're using 3.2, try rolling back to 3.1*** and see if that fixes the issue. If so, it's not a hardware issue.
Edit: Link for 3.1 http://www.apkmirror.com/apk/google-inc/camera/camera-3-1-025-release/

Related

Galaxy S camera problems

Just as the thread title says, my camera is full of bugs, unable to change iso/exposure properly and hangs when I try to focus or take a picture. Had the same problem when using jf4 and jm2 as well as third party camera apps. Is this a software or hardware problem? And any solutions?
you are the very first person to complain about this.
just about every body else loves the camera, including me
http://forum.xda-developers.com/showthread.php?t=731846
AllGamer said:
you are the very first person to complain about this.
just about every body else loves the camera, including me
http://forum.xda-developers.com/showthread.php?t=731846
Click to expand...
Click to collapse
I had problems testing the panorama shot, but I never complained, mostly because I don't take pictures and I was just testing it. Also, in the camera's defense, I was talking pictures in a room, where perhaps there was an issue due to corners while the shot is intended to be of landscape....any thoughts?
Not exactly complaining but I think that it could be a hardware problem as half of the time I press the camera app, the app starts shows a black screen and says 'camera failed' and force closes...
Qazz~; said:
Not exactly complaining but I think that it could be a hardware problem as half of the time I press the camera app, the app starts shows a black screen and says 'camera failed' and force closes...
Click to expand...
Click to collapse
Is this lag ?
Not much lag, but like I said its real buggy, can't even focus.when I tap on an area the box shifts to wheretapped but it does not focus, the box will now get stuck there and the iso/exposure will not change then usually the camera will stop working
Qazz~ said:
Not exactly complaining but I think that it could be a hardware problem as half of the time I press the camera app, the app starts shows a black screen and says 'camera failed' and force closes...
Click to expand...
Click to collapse
now, that is an actual problem.
did you try rebooting the phone?
if you can't take even a normal picture, you might have an defective camera
Taking a picture is a hit and miss affair, takes pics 2 out of 10 times i try, it should be a camera problem, going to send it in for warranty now. will report back when its fixed
Have you tried a hard reset to see if the problem goes away?
Whenever things start to go wierd, I alway 1)Soft reset 2)If it does not work do a hard reset 3)If still doesn't work, find out if everyone else with the same firmware has the problem 4) Finally, go to the shop for a replacement, it's likely then to be a hardware issue.
If you have 'fring' installed uninstall it and camera will stop failing
Just updated to JM2, I have fring installed, never had such problem even with stock...
Sorry my bad, fring was recently fixed for sgs
Sent from my GT-I9000 using XDA App
Soft reset, hard reset, flashed firmware again. All did not work. Was sent in for repair a few hours ago, they said it would take 2-3 days, had jm2 on it though and where I live the latest firmware is jf4. Hope they don't bother about that. Hoping for the best
Update!
Just got phone back from Samsung after waiting for 4 torturous days, everything seems to be in working order now, the auto focus is still pretty slow though but other than that its great.
So after all it should have just been a hardware problem as the customer service lady told me that they changed the pcb of the camera
Qazz~ said:
Not exactly complaining but I think that it could be a hardware problem as half of the time I press the camera app, the app starts shows a black screen and says 'camera failed' and force closes...
Click to expand...
Click to collapse
I had the same problem get voodoo lag fix if you have any other lag fix un do them before running the voodoo it works rember after you do the lag fix it takes a long time to boot
here is the fix to camera problem!!!!!!!
I had the same problem get voodoo lag fix if you have any other lag fix un do them before running the voodoo it works rember after you do the lag fix it takes a long time to boot
HELP PLEASE.... I bought a new Galaxy S Captivate about 3 weeks ago and i think alrealy had the new Android 2.1 with the GPS Fixed. The Camera was working until a few days ago. Every time I start the Camera app, after just 2 or 3 seconds I am getting the Warning message "Camera Failed". I can only press okay and the Camera app closes. I tried many times and it is always the same.
I tried soft reset, and hard reset which errased all my data, and nothing. Today I decided to upgrade to the new Leaked version of the Froyo 2.2 to see if it would help. Nothing helped. I AM STUCK....
I called Samsung 3rd level support and they said that I should send my phone to them for them to REFLASH my phone. If that would not fix they would replace and send another phone to me.
My problem is that I am out of the USA (I am in Brazil now) for the next 3 months, so I would like to find a way to fi via software now.
Since Samsung said that the best way to fix this Camera problem is the FLASH the phone, and only SAMSUNG has this special flashing software, my question is:
1- DOES ANY ONE KNOWS WHER I COULD DOWNLOAD THIS SAMSUNG FLASHING SOFTWARE ? ANY WHAT WHERE I COULD GET THE ROM ORIGINAL CAPTIVATE 2.1 VERSION?
2- I only know this 2 ways to flash or upgrade my phone,
I897UCJF6-final-OCD-REV0.rar (for Android 2.1)
I897UCJI6-OCD-REV02-Low-designgears.exe (for Android 2.2 leaked version)
But I am not sure that this is the SAMSUNG FLASH version that they are talking about , is it?
Where can I find the real Samsung Flash software ? PLEASE HELP
Solved Thanks to Voodoo
Had practically the same problem, Camera failed yet it worked for Video and even in Panorama mode, I didn't install anything new other than some themes from the Market, I tried factory set, removing the battery ... nothing worked, so I disabled OCLF, uninstalled it, and installed Voodoo lag fix instead, that made the trick !! Don't understand why though , but anyways it's working now
twingerbread 3.3 - video camera
alovell83 said:
I had problems testing the panorama shot, but I never complained, mostly because I don't take pictures and I was just testing it. Also, in the camera's defense, I was talking pictures in a room, where perhaps there was an issue due to corners while the shot is intended to be of landscape....any thoughts?
Click to expand...
Click to collapse
the camera is definitely broken. I'm running kernel 2.6.32.9, twingerbread 3.3 on sgh-i897; and the video option is no-fugu. force-close EVERY time I try to use it.
When i try to camera it says "camera failed".Soft reset, hard reset, flashed firmware again. All did not work

Buggy Camera App

I am having a lot of problems with the camera app on my tablet. I am stock .30, and rooted. The app is incredibly slow to the point of being unusable. When I do take photos, often they come out either glitched or just as a block green colour.
I have tried a cold reboot but it doesn't help.
I have also had the tablet reboot without warning when I have pressed the shutter button.
Anyone else having these problems or know how to fix them? Thanks.
I have attached some of the "photos" I have been able to take with the stock camera app.
Try clearing the camera app data, try using a different camera app from the market if neither of those work I guess you could try a factory reset. If that doesn't work contact Asus support or exchange your pad for a new one.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
If a factory reset does not solve your problem, you may just have a defective devices seeing as how you are running the stock rom with stock kernel.
It's an intermittent problem, it's working fine now for example. This leads me to believe it's not a hardware issue. My tablet is also pretty laggy, and it hangs in most apps. I have since uninstalled 30 or so apps and it seems to be working a little better. I hope jelly bean fixes stability issues.
Am I the only one with this camera problem?
RolloJarvis said:
It's an intermittent problem, it's working fine now for example. This leads me to believe it's not a hardware issue. My tablet is also pretty laggy, and it hangs in most apps. I have since uninstalled 30 or so apps and it seems to be working a little better. I hope jelly bean fixes stability issues.
Am I the only one with this camera problem?
Click to expand...
Click to collapse
hence you should do a factory reset. mine doesn't lag at all
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
i think you should try the suggested factory default reset.
i have rooted mine today, and updated to .30 too, got back root, and the camera works perfectly like before.
lots of apps installed to.. also in .30 i have noticed a good system speedup in general.
haven't had any issues with my camera either. but i dont take many pics with it. i may have like 10 pics MAX.
however i do have some hang-ups with the camera app...like when i tap the little icon for the last picture...it takes the app about 10 seconds before it pops up the full screen image. just another annoying little hesitation with this tablet.
as for JB, i assume it will sort out all the issues we have currently. i am mainly looking for the little hesitations to be taken care of...which i assume they will be since JB is built with the Tegra 3 in mind (see nexus 7)
I would advise to do a factory wipe and re install the firmware. May help.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
RolloJarvis said:
I am having a lot of problems with the camera app on my tablet. I am stock .30, and rooted. The app is incredibly slow to the point of being unusable. When I do take photos, often they come out either glitched or just as a block green colour.
I have tried a cold reboot but it doesn't help.
I have also had the tablet reboot without warning when I have pressed the shutter button.
Anyone else having these problems or know how to fix them? Thanks.
I have attached some of the "photos" I have been able to take with the stock camera app.
Click to expand...
Click to collapse
Confirming your issue. I have the exact same issues with mine. A difference though: mine is completely stock, no root or nothing customized. My camera seemed to be working under ICS. After the JB upgrade it has been a complete mess. I have done cold boots, factory resets and I finally had to request RMA/repair. My pad is only 2 months old and issue occured after upgrading to JB on 24th aug. RMA granted and at the Asus repair centre they have replaced the front camera for some reason even though my issues are connected with the rear. Anyway, pad returned and nothing has changed. Camera is still messed up. which actually is starting to annoy me rather much. Not only are the images solid green or glitched/double exposed - there is even a huge lag. From the time I shoot till the image is saved it takes about 2-3 seconds - the result being that the image saved is absolutely not the image I shot but some image at the time of saving (i.e. 2-3 seconds delayed). Extremely annoyning, because this was not an issue under ICS and it pretty much renders the camera useless when shooting objects in motion.
I have been granted yet another RMA/repair to fix the camera and hopefully asus will be able to resolve the problem this time. Hardware or software/firmware - I'm not able to tell. I will not, however, let this go until issue is resolved as the camera to me is a must. I should add that otherwise I am quite happy with the pad.

[Q] Anyone else having camera problems?

I was wondering if anyone else has run into this issue on the N10 as well or if I just got a fluke.
Front / Back camera worked for first 5 minutes out of the box. After going to a different application and trying to get back to camera, camera app fails to connect. Restart tablet, same problem. Force close gallery/camera app, wipe data/cache for the app and re-open. Same error, camera no longer displays at all.
Factory reset, camera works for a few minutes, try to open it again after leaving, crashes the same way. No third party apps can access camera either. Tried many factory resets, even with only gApps installed same camera prob.
Waiting for RMA now, but has anyone else run into this or something similar? :crying:
HS_Clutch said:
I was wondering if anyone else has run into this issue on the N10 as well or if I just got a fluke.
Front / Back camera worked for first 5 minutes out of the box. After going to a different application and trying to get back to camera, camera app fails to connect. Restart tablet, same problem. Force close gallery/camera app, wipe data/cache for the app and re-open. Same error, camera no longer displays at all.
Factory reset, camera works for a few minutes, try to open it again after leaving, crashes the same way. No third party apps can access camera either. Tried many factory resets, even with only gApps installed same camera prob.
Waiting for RMA now, but has anyone else run into this or something similar? :crying:
Click to expand...
Click to collapse
I had this exact problem on my galaxy nexus. I finally pinned it down to an app that controlled the LED (like a flashlight, or torch app). I removed it and it worked fine after that.
Yup looks to be a 3rd party app since it works after factory reset. I would reset it again but choose not to have it reinstall the apps automatically. Then just do the process of elimination until you find the problomatic app. Worth a shot.
Sent from my SPH-L710 using xda app-developers app
Thanks for the advice but I've factory reset multiple times and have only gApps installed, same thing happens :laugh:
I'm having the same problem, both front and back camera are not working properly. I'll try factory reset later this day.
Do you have the cameras working already?
I'm having the same issue too. Today's the first day with my Nexus 10, and right out of the box the Camera doesn't work. Never loaded even once.
Has anyone else had this issue and was able to fix it?
Same problem here! Do you think rooting and flashing CM might solve the issue?
Same here. It seems its only the stock camera tho. I installed 2 different cameras from Play Store & both those work perfect. Camera ICS+ & HDR+ both worked for me.
Sent from my Nexus 10 using Tapatalk 2
djd338 said:
Same here. It seems its only the stock camera tho. I installed 2 different cameras from Play Store & both those work perfect. Camera ICS+ & HDR+ both worked for me.
Sent from my Nexus 10 using Tapatalk 2
Click to expand...
Click to collapse
I tried these apps but it's still not working for me. Hope it's not hardware related. It worked the first day I had my nexus.
EDIT: Installing CyanogenMod solved the issue =)
EDIT 2: Well it actually solved it for just a day or two, now it's back!
I'm also having this issue too it seems. Created a post about it here: http://forum.xda-developers.com/showthread.php?t=2251337 and thought it was related to my rooting of the tablet since it worked okay before I tried that. Currently on 4.2.0 stock and OEM locked and the issues is still there, starting to think it's a hardware issue.
GabrialDestruir said:
I'm also having this issue too it seems. Created a post about it here: http://forum.xda-developers.com/showthread.php?t=2251337 and thought it was related to my rooting of the tablet since it worked okay before I tried that. Currently on 4.2.0 stock and OEM locked and the issues is still there, starting to think it's a hardware issue.
Click to expand...
Click to collapse
Definitely a hardware issue. I did an RMA with Google ...the new device they sent me has no issues.
Try that if your device is still under warranty! Google is pretty good at getting replacements sent to you within a week!
Turns out it wasn't a hardware issues, the problem I was having was apparently related to the sync of contacts which for some reason completely disabled the camera until such a time as the contacts were synced.

Snapchat camera issue?

Ok...something strange is happening when I use snapchat. I take a picture and than the app closes by itself and the camera refuses to work until I reboot...any other camera app will just gove a can nit connect to camera message until I reboot. Ill reboot and any camera app works (stock/instagram) but as soon as I try snapchat again...it auto closes when I take a picture and suddenly the camera wont connect again.
The strangest part is it was working fine earlier...ive been using snapchat since I got the phone with no issues...so not sure whats up...ive uninstalled and reinstalled...so not really sure what else to do...anyone have any suggestions? Anyone else experience this? Do you think maybe its hardware??? I dont think its hardware cause it works fine until I use snapchat...but idk cant figure this one out
Also, I have done notging new to my phone...no nee apps, no new mods, no new updates...nothing so there really is no reason for this behavior. Ill try odin later but im away from my oc at the moment and just wanted to get other peoples input
Edit: snapchat appears to be working again...still strange that that happened...makes me worried as I dont know if it was the hardware or app failing
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
mg2195 said:
Ok...something strange is happening when I use snapchat. I take a picture and than the app closes by itself and the camera refuses to work until I reboot...any other camera app will just gove a can nit connect to camera message until I reboot. Ill reboot and any camera app works (stock/instagram) but as soon as I try snapchat again...it auto closes when I take a picture and suddenly the camera wont connect again.
The strangest part is it was working fine earlier...ive been using snapchat since I got the phone with no issues...so not sure whats up...ive uninstalled and reinstalled...so not really sure what else to do...anyone have any suggestions? Anyone else experience this? Do you think maybe its hardware??? I dont think its hardware cause it works fine until I use snapchat...but idk cant figure this one out
Also, I have done notging new to my phone...no nee apps, no new mods, no new updates...nothing so there really is no reason for this behavior. Ill try odin later but im away from my oc at the moment and just wanted to get other peoples input
Edit: snapchat appears to be working again...still strange that that happened...makes me worried as I dont know if it was the hardware or app failing
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
Fine for me. No issues no lag
I've had the same issue a couple times. It's really weird. It only happens on the rear camera (the 13MP good camera) and only in certain scenarios. I tried to take a picture of my hammock, it locked up and I had to shut down. I took a picture of the ground, no problems. Hammock again, locked up. Flash on/off, doesn't matter. Weirdest thing.
I think it might be the camera software switching between white balances automatically (no proof to back this up, but since it matters where I point the camera, it has to have something to do with what the camera is seeing and doing in response to the scenery) and SnapChat might not play well with one of the white balances.
I just now took a picture of my driveway from inside my house, no problem. Took a picture of the hammock in the yard, freeze up. There's a lot of green in the hammock shot, I don't know if that has anything to do with it.
Have you guys factory reset. First thing I did when I turned it on
My girlfriend's s4 is doing the same thing she only gets it on the front camera but can make it do it at will she says it when the camera first turns on and is focusing and adjusting the color of you take a pic before it settles down it does what the op said.
energyracing said:
I've had the same issue a couple times. It's really weird. It only happens on the rear camera (the 13MP good camera) and only in certain scenarios. I tried to take a picture of my hammock, it locked up and I had to shut down. I took a picture of the ground, no problems. Hammock again, locked up. Flash on/off, doesn't matter. Weirdest thing.
I think it might be the camera software switching between white balances automatically (no proof to back this up, but since it matters where I point the camera, it has to have something to do with what the camera is seeing and doing in response to the scenery) and SnapChat might not play well with one of the white balances.
I just now took a picture of my driveway from inside my house, no problem. Took a picture of the hammock in the yard, freeze up. There's a lot of green in the hammock shot, I don't know if that has anything to do with it.
Click to expand...
Click to collapse
i think your hammock is cursed o.o and i have no issues. it works fine on both front and back cameras in snapchat/any other camera app.
sorry to bump an old post but did anyone ever find a solution to this problem, its been happening to me on my gs4 from verizon. It will work then all of a sudden it does the same thing with the camera and just exits the app?
Same deal on my Galaxy s4 that is barely a month old. Everything was working perfectly fine until a couple of days ago when I try to send snaps using the rear camera.
Goes something like this:
- Take photo with rear camera, app crashes
- Screen freezes at the Snapchat 'loading' screen OR nonfunctional camera within the app (whereas everything else works such as receiving incoming snaps)
- Rebooting works from time to time, but the problem is reoccurring
- Tried clearing cache/reinstalling the app, no luck
It's starting to really get on my nerves.
I had the same problem. Snapchat force closes and camera starts to fail. I contacted the snapchat team and reported the problem. I got a reply saying that they are working on it. Maybe you guys should send them an email too and explain the problem you guys are having.
I have the exact same issue. I've not been able to find a work-around.
snapchat freezes on videos that are longer then like 2-3 seconds it seems... then i have to restart again to get the camera back...
Nothing is wrong with your phones. Snapchat is an extremely ****tily programmed app. What do you expect from a terrible iOS port?
I might suggest Wink! as an alternative, but it doesn't support video, but meh.
Yeah I have the same problem. It's fricken ridiculous. When will they fix this?
Sent from my SAMSUNG-SGH-I337 using XDA Free mobile app
I think it may have to do with using the CM/non TW camera.. Whenever I used it I experienced this very problem. Since I've gone back to TW, I have not..

Slow motion camera crash 100% of the time

Hey All,
As the title suggests, the camera app crashes on my 6p while doing slow motion video. I've seen a few mentions of this here and there on the web, with suggestions to factory reset / wipe cache, etc. I have tried this but no luck. I don't really see a definitive answer anywhere, but see quite a few complaints about it.
What happens is the camera app crashes when trying to take slow motion video, while zoomed in, either at 120 fps or 240 fps. I haven't seen anybody else mention this specifically while zoomed in, but that's what's happening to me. If I'm in the camera app and switch to slow mo video, then zoom in, move the phone around a bit, the app freezes and crashes with a "cannot connect to camera" error 100% of the time. I don't even have to start recording, the screen just starts to get jumpy, then eventually freezes completely. It's not a random thing, I can replicate the problem over and over.
Anybody else? I'm running 6.0.1, with the Dec 3 Google camera update.
Alex338 said:
Hey All,
As the title suggests, the camera app crashes on my 6p while doing slow motion video. I've seen a few mentions of this here and there on the web, with suggestions to factory reset / wipe cache, etc. I have tried this but no luck. I don't really see a definitive answer anywhere, but see quite a few complaints about it.
What happens is the camera app crashes when trying to take slow motion video, while zoomed in, either at 120 fps or 240 fps. I haven't seen anybody else mention this specifically while zoomed in, but that's what's happening to me. If I'm in the camera app and switch to slow mo video, then zoom in, move the phone around a bit, the app freezes and crashes with a "cannot connect to camera" error 100% of the time. I don't even have to start recording, the screen just starts to get jumpy, then eventually freezes completely. It's not a random thing, I can replicate the problem over and over.
Anybody else? I'm running 6.0.1, with the Dec 3 Google camera update.
Click to expand...
Click to collapse
Mine freezes up, no FC. Definitely a bad bug the mothership needs to squash. Just tried it a second time and no freezing? wtf Google.
Edit: forgot to mention, bone stock, no root 6.0.1
I am also stock, no root. It crashes every single time for me, restarting doesn't help.
EDIT: I should mention this happens when zoomed in fully, either on 120 or 240 fps. I don't even have to try to record anything, it crashes before recording even starts. The screen gets jumpy, and a few seconds later freezes entirely. I can see also the little laser on the back seems to be stuck on. Almost like the auto focus got overloaded and froze. The more I move the camera around with it trying to focus, the faster it freezes.
Also, if by chance I can get an actually video taken, the playback is horribly choppy, pretty much unusable.
I also get this about 50% of the time time I'm running stock.
Sent from my Nexus 6P using XDA Free mobile app
Think this is a software glitch? Seems like a fairly easy to reproduce bug but I don't see a lot of mention of it, if any on the Internet. Just want to make sure it's not hardware related.

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