Email sync / reoccurring email issue? - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

Hi guys, I have a strange problem with the standard email app on the s6e+.
I have my .live.co.uk (hotmail) account on my phone, it auto discovers the account info, and all works ok, sends and receives fine, except when I delete an email, it will then reappear as a new email 5 mins later. So if I delete 5 emails, after a short amount of time, I will have the same 5 new emails again that I have already deleted!
I've had a bit of a search on here and can't see anything that relates to my issue.
I've deleted the account and cleared the info from the email app so I've definitely cleared everything and started again.
I cba defaulting the whole phone when I might not work anyway
I have another email account from my domain and that works 100%, so must be Hotmail, but I've never seen any of my android phones do this!
Has anyone come across this before??
Cheers
Dave

Related

Problems with Gmail POP3

Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
tkeebler said:
Hey all,
I've been having some problems with POP3 and gmail on my TyTN/8525. That problem being: it doesn't work anymore. It worked great for about a week, then just stopped working for no apparent reason. I didn't change any of my gmail settings during this time.
After it stopped working, I randomly got 5 of the 100+ e-mails that I was suppsoed to get. Gmail is receiving them fine and I can see them when I login to gmail, they just don't get downloaded when my phone pops it. I can send e-mail through gmail's pop fine.
Anyone have a clue what my problem might be?
Thanks,
Todd
Click to expand...
Click to collapse
Which wireless provider?
Have you tried deleting the Gmail account on the TyTn and then re-adding it?
Can you POP3 access it from you'r home computer etc (to make sure it is not a Gmail issue)?
If these do not help post you're setup so we can take a look
I think the problem seems to stem from the fact that Gmail breaks down your messages in groups, like around 300 or so messages at a time. On top of that, Pocket IE doesn't download the full messages by default and, as such, leaves a copy of the messages on the server. I think when this happens, Gmail doesn't prepare the next "group" of messages to send to you. Also, Pocket IE, by default, is set to show only messages from the last 3 days, so even though it may have downloaded a bunch of messages, you'll only see the ones that are 3 days old or less. You'll want to uncheck that option.
Try setting up your account as you normally would in the desktop mail app of your choice, Outlook Express for example. Make sure it isn't set to leave a copy of the messages on the server. If Outlook Express didn't download the first group of messages, make sure to do a manual send and receive. That will hopefully tell Gmail to prepare your next group of messages. Alternate Send/Receives with your phone and Gmail until you get to your most recent messages. Also, try putting recent in front of your user name, IE, "recent:[email protected]" instead of just your user name/e-mail address.
i find with gmail that it stops working every few weeks and i have to go into gmail on my pc and re-check the Get all pop email from now, ( it seems there are too many emails to be sent down )
using the "recent:" prefix before your login in your outlook username should fix this.
see
http://mail.google.com/support/bin/answer.py?answer=47948

google mail app mailsend issue

Anyone having send/recieve issues with the gmail app?
I just tried sending a bunch of photos to a seperate account and recieved the message twice, but sending through the android email app over IMAP seems to send normally.
Can't for the life of me see what the problem is.
Hi, I just got my Magic a couple of days ago and I have noticed issues with google mail.
A couple of times now I have checked the mail through the google mail icon on my phone and it has shown Inbox (1) but just doesn't download the message to my phone.
I have tried sync'ing it but it just takes forever to come down. No issues with signal at the time so not really sure what is wrong. One time the email did turn up after I manually sync'ed about 5 times and the other time I logged onto my google mail via the browser rather then the app and read the email, (that email never did arrive on my phone!?)
Hopefully some kind email genius will come along and help us both ;0)
Well I've noticed after setting the email account up through the android app that gmail seems to sync properly now and notify about new mails, though I haven't gotten around to testing if the send is working properly or not on the gmail app.
Incidentally I also switched down to 2G to save battery, but I don't think that'd have an impact...

push gmail doesn't work properly

Very happy with my new HD2. However i have a problem with my push gmail, or maybe it is an exchange problem in general, don't know. When i set up an exchange account with google server, i should be able to recieve push email, sync my calender and contacts and so on. On my previous phone (samsung omnia2) it worked like a charm. Somebody sends my an email on my gmail adres, and within 30 secs i received the mail. Same with outlook calender, it synced immediately.
With my HD2 (rom version 1.43.404.1 NLD) my mails don't arrive instantly! sometimes it takes over two houres before i receive something. Same with calender and contacts. I tried a hard reset of my device. First thing afterwards was settingup google exchange, and it worked again. Then i added a second mail account, set this account to auto receive every two houres and the problem with the exchange account comes back! the strange thing is when i watch my active sync status on my phone, it says connected, and when i send a mail from my pc, a couple of seconds later i see activesync syncing, like its receiving the mail, but it doesn't show in my mailbox, no poppup, nothing... only few houres later, suddenly i get the mail...
my exchange account is set to 'receive on arrival of items' should be push, also, comm manager says push activated....
sounds familiar to anybody?
I think this was a problem on gmails end yesterday, bearing in mind that gmail push is in beta. I had the same on my i8910, where previously gmail push was working perfectly.
glenner05 said:
Very happy with my new HD2. However i have a problem with my push gmail, or maybe it is an exchange problem in general, don't know. When i set up an exchange account with google server, i should be able to recieve push email, sync my calender and contacts and so on. On my previous phone (samsung omnia2) it worked like a charm. Somebody sends my an email on my gmail adres, and within 30 secs i received the mail. Same with outlook calender, it synced immediately.
With my HD2 (rom version 1.43.404.1 NLD) my mails don't arrive instantly! sometimes it takes over two houres before i receive something. Same with calender and contacts. I tried a hard reset of my device. First thing afterwards was settingup google exchange, and it worked again. Then i added a second mail account, set this account to auto receive every two houres and the problem with the exchange account comes back! the strange thing is when i watch my active sync status on my phone, it says connected, and when i send a mail from my pc, a couple of seconds later i see activesync syncing, like its receiving the mail, but it doesn't show in my mailbox, no poppup, nothing... only few houres later, suddenly i get the mail...
my exchange account is set to 'receive on arrival of items' should be push, also, comm manager says push activated....
sounds familiar to anybody?
Click to expand...
Click to collapse
I will get mine one day this week hopefully and will try as soon as. Hope it does work, pointless if not!
Use ise it since Friday and never withnissed something like this....
Everything is in 15sec on my deviece.
xmoo said:
Use ise it since Friday and never withnissed something like this....
Everything is in 15sec on my deviece.
Click to expand...
Click to collapse
and do you have a second, normal email account? It's from the moment i created the second account i ran into trouble...
tried reverse order? email first then exchange?
maybe after a hard-reset
I haven't got a HD2 but on my TP if I go out of coverage area for a time and then come back in, my activesync doesn't always reconnect. Saying that I have noticed it a lot less since banging a 6.5 rom on there. I have to add I am not using google sync, I am using fast hosts. I am going to migrate to google sync after this month to save some pennies so I hope it works good by then.
I ONLY have google exchange sync, it synched my calendar and contacts in seconds, and the e-mail FOLDERs, but not a single message. i left it 8 hours... (i've checked the messages to only do 1 week, 3 days, whatever)
i've tried soft reseting, two hard resets, ONLY e-mail, no e-mail, toggling e-mail. it will not retrieve any messages. in the end im using IMAP but its very frustrating/!
anyone got any other suggestions?
-------
oh and to add insult to injury my iphone 3GS is sitting here merrily binging away everytime i get en e-mail!
If you are doing a send/receive for a folder this will not work you have to select the folders to sync by putting a tickbox in each one and then let it do its stuff.
Before I did this on mine all I saw was folders and no content (apart from the inbox)
Hope this helps.
but i just want my inbox to sync? which it does not.. and there is no checkbox next to that one, its in bold, which i assume means that one has to sync by default?
for me it does work right now. My solution was to delete my windows PC active sync connection. before, i synced with windows to get my contacts and calender, and then afterwards i set up my exchange connection. But from the moment i deleted the Windows PC connection, and working only with exchange everything works pefectly! Even created a second pop email account, refreshing every two houres, my push connection still works fine....
Ok, i figured out my issue, and im surprise dit isnt documented anywher eon google,i found it on one of their forums and a member there discovered it, not a google Mod.
If you have subfolder under your inbox, it wont work.
i.e. if you have any "/" in your google mail labels (which is how GMAIL sets itself up if you use outlookwith IMAP on it),then it wont sync
i had sub folder sin outlook, so in gmail they becme labels such as:
Inbox/Ebay
Inbox/personal
and the "/" trips up the exchange sync. which seems very strange considering that the phone correctly recognises them as labels.
docchris1980 said:
Ok, i figured out my issue, and im surprise dit isnt documented anywher eon google,i found it on one of their forums and a member there discovered it, not a google Mod.
If you have subfolder under your inbox, it wont work.
i.e. if you have any "/" in your google mail labels (which is how GMAIL sets itself up if you use outlookwith IMAP on it),then it wont sync
i had sub folder sin outlook, so in gmail they becme labels such as:
Inbox/Ebay
Inbox/personal
and the "/" trips up the exchange sync. which seems very strange considering that the phone correctly recognises them as labels.
Click to expand...
Click to collapse
So it means that there is no way it will sync the emails under these labels?
I tried re-entering my details yesterday, after having it on hourly retrieval for a few days. Now sync appears to be working fine, from others reporting similar it looks like Google was doing some work on it for a few days that was breaking new sync setups.
now it works fine

Why does my mailbox (Gmail) keep emptying itself.

Did not find anything in a search. It seems like every couple of days or so my inbox purges itself of everything but new mail. The messages are still in my inbox on the pc, just not the phone. I am sure this is a setting I am missing, but where is it? Thanks in advance for any advice offered.
Have you checked how many day's mail you are downloading? The default is 3 days and messages older than this will be deleted from your phone.
make sure you are using imap gmail.
if you are using pop3 it will do that. And also check that you have imap service on from gmail website. and like ^^ said make sure you have it set for more days.
By default mine deletes off the phone once it's checked on the PC.
I've been having trouble with gMail for a while now anyway. I use its Exchange feature to deliver PUSH e-mail, as it arrives. The server seems to disappear regularly and, when it returns, messages are deleted from my phone in chunks. Sometimes, it seems as though one message in particular blocks the account from receiving more for a while, then, suddenly, a batch will arrive. I wonder if this strange behaviour also shows itself with straightforward POP and IMAP accounts.

IMAP Email Not Syncing Properly

Hiya everyone,
Just a quick question.
I have my work email which is IMAP setup on my phone. It did seem to be working fine initially but over the last day or so I have noticed that the emails are not syncing correctly on the phone. By this I mean that I have deleted the message from my PC but it is still appearing in the inbox of the phone.
I did find one "solution" that involves leaving the sync on push initially, then putting it to 15 minutes, then after doing that for an hour putting it to sync which did seem to work for about 3 hours in total.
Anyone got any ideas on how to solve this or which is the best email app for me to use on the phone?
Regards.
Mark
I have no problem with original email app from edge+, sync is in push option, and no problem here
Galaxy S6 Edge - IMAP Email Not Syncing Properly
ratedr75 said:
Hiya everyone,
Just a quick question.
I have my work email which is IMAP setup on my phone. It did seem to be working fine initially but over the last day or so I have noticed that the emails are not syncing correctly on the phone. By this I mean that I have deleted the message from my PC but it is still appearing in the inbox of the phone.
I did find one "solution" that involves leaving the sync on push initially, then putting it to 15 minutes, then after doing that for an hour putting it to sync which did seem to work for about 3 hours in total.
Anyone got any ideas on how to solve this or which is the best email app for me to use on the phone?
Regards.
Mark
Click to expand...
Click to collapse
I have the same problem. I delete emails on my S6 Edge and they disappear from my laptop inbox, but if I delete on my laptop, the deleted email is still in my inbox on the S6 Edge. Very frustrating. I've set to auto-sync with no delay -- but its troubling. Help!
Sorry wrong message
Check your webmail client to see if those messages are really deleted when using your email client... odds are your outlook needs to be configured with the "Purge items when switching folders while online" setting. RipperToews

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