Voice service available, but no Data (Solution Found) - Canada - Xperia Z5 Premium General

Hey everyone, not sure if this is something obvious... I've never had this happened with an unlocked phone before. I have the Dual sim variant of the Z5P (E6883 ), and when I put my sim-card into the phone I got voice service but no data. I checked all settings, everything was set to turn on but no avail. After calling "Virgin Mobile" they were able to get a solution for me... Apparently I had to go into the mobile networks screen in the settings, and manually configure the access point for all my carrier's addresses, ports and proxies to get the data to work.
All my previous phones have been unlocked and I've never ran into this, Maybe this will help someone in the same situation!

dude9946 said:
Hey everyone, not sure if this is something obvious... I've never had this happened with an unlocked phone before. I have the Dual sim variant of the Z5P (E6883 ), and when I put my sim-card into the phone I got voice service but no data. I checked all settings, everything was set to turn on but no avail. After calling "Virgin Mobile" they were able to get a solution for me... Apparently I had to go into the mobile networks screen in the settings, and manually configure the access point for all my carrier's addresses, ports and proxies to get the data to work.
All my previous phones have been unlocked and I've never ran into this, Maybe this will help someone in the same situation!
Click to expand...
Click to collapse
I had to do this with my Z Ultra.

Related

Is my phone unlocked or not?

Hello all,
I bought a G1 from ebay and the seller said it is unlocked.
I put my sim card (3 network in the UK) and the only options are to do an Emergency Call, or to proceed with login into my Google account.
I try login in Google and it fails. The only options I have access to are the APN settings.
I found the settings for my network in this post
http://androidcommunity.com/forums/f41/g1-3-three-apn-settings-7744/
Still, it won't work...
Does anyone have an idea of what could be wrong?
Is the phone sim-locked? Do I have to use different APN settings?
I also noticed that the first time I turned on the phone, I gor asked about roaming and if I wanted to turn it back on. I said yes, and I got into some settings where I could choose the Network, etc. I selected my network, but that didn't help.
Since that time, I cannot find where this settings screen is! As I said, I can only go to the APN settings.
Any help would be welcome!
Sounds like your phone is unlocked and you have wrong apn settings. If it still sim-locked you would have to put in a code before it would let you do anything. Google some more for your correct settings and make sure you're putting in the right google account credentials. if all fails, search this forum for bypassing google registration and doing it later over wi-fi.
Good luck
For me it elped to delete all my other APN settings (not that you need them)

Totally stuck on registration screen... (Orange Sim in unlocked G1)

Hey guys,
Ok, I have just unlocked a G1 I bought. It worked fine. I've got an Orange sim card in, with which I know data should be working, I put in the new APN I've found online (tried 5-6 varieties), but it just wont connect to 3G/GPRS.
Do I need to delete all the T-mobile APN settings? Are my settings simply wrong? Or is it impossible to register without a t-mobile sim card?! (I'm pretty sure it's not!)
Any help would be much appreciated.
Cheers,
Daz.
I experienced this issue a few days ago. I inserted my AT&T sim card and tried numerous settings with no success. Finally I got it working after getting the right settings. Just make sure you surf around and find the correct settings. My issue was a simple change to the USERNAME . Everyone one said to use the username [email protected] when it's actually wap.cingulargprs.com
on a side note...
I had been using it for the past two days. I powered down the phone and then back on. The phone then told me the sim wasn't allowed to connect to the network. Needless to say I tried everything possible. Nothing fixed it until I booted into recovery and did a wipe.
Hmm, it wasn't working, even with a clear working 3G icon in the corner.
My guess is google's servers might have been down because it worked after an hour or so!!
Cheers!
Daz.
kelbizzle said:
Everyone one said to use the username [email protected] when it's actually wap.cingulargprs.com
Click to expand...
Click to collapse
I have ATT also and i use [email protected] and it works just fine for me.

How to turn the network lock back on?

Hi!
I have a network unlocked HTC Dream (english T-mobile-version) that I bought used and unlocked. The previous user hade Tele2 as his operator but I used Telia. I´m now in dispute with him because the phone never worked with any calling och messaging but data works fine after manual APN-settings. I have now recieved the unlock code he got to unlock the phone, but with it being unlocked already it doesn´t really help me right now.
The plan is to somehow revert back to a locked phone and unlock it with my SIM sitting inside, and by that maybe fixing the problem.
So how do I make the phone go back to being locked to T-mobile?
Best regards,
Christoffer
It sounds like it might be IMEI locked on the network. T-mobile in the UK will allow blacklisted phones to connect even though they cannot work and there seems to be a loophole where data gets through. Maybe the case is similar, ring your operator from another phone and ask them.
Hedgren said:
Hi!
I have a network unlocked HTC Dream (english T-mobile-version) that I bought used and unlocked. The previous user hade Tele2 as his operator but I used Telia. I´m now in dispute with him because the phone never worked with any calling och messaging but data works fine after manual APN-settings. I have now recieved the unlock code he got to unlock the phone, but with it being unlocked already it doesn´t really help me right now.
The plan is to somehow revert back to a locked phone and unlock it with my SIM sitting inside, and by that maybe fixing the problem.
So how do I make the phone go back to being locked to T-mobile?
Best regards,
Christoffer
Click to expand...
Click to collapse
Well I am not sure why you can access data but can't make calls. It would seem to be some type of carrier problem or something I don't know about. I do know that you definitely cannot re-lock it, once it is unlocked it stays that way unless tmobile can do something with it. Something is either wrong with the phones hardware or your carrier, if it is a software problem maybe try flashing a new rom and re-enter your APN stuff.
Try making a emergency call like 911 or whatever, if that doesn't work something is screwed.
I tried it out this weekend with a friends SIM who is on Tele2, and it worked there with no problem! It is so weird that it acts like it was network locked, even though it shouldn´t be.
I´ve seen that a few have posted about the same problem, mainly with the Dream but also with the Magic. It comes up as "Telia" but follows with a "(No Service)". About 24 hours after I recieved it connected to the network and worked fine for about 10 hours but then it stopped working just as I got a MMS I was about to download. If I try to manually connect to the network from the list of operators, it says that my SIM "isn´t allowed to connect to this network".
I´ve downgraded and upgraded Radio to try to solve this, nothing worked.
I dont know alot about foreign networks but if you can get data then you should get all services. That message you got "SIM isn't allowed to connect to this network" is what you should get when your not unlocked. Or if the SIM is trying to use another carriers cell tower, your sure you got the APN settings correct? It sounds like you have some sort of hardware problem if the switching of Radios didn't help. Can you try the same SIM in another phone and see what happens?
I use the same SIM daily in my old phone the Dream was supposed to replace, works like a charm with everything.
It can´t be a hardware problem when the phone works flawless with Tele2, or can it?
Well it is just weird the data works and not calls. I am just guessing what it could be. Maybe something with the carrier? It's a odd problem.
Did you ring your operator? Put the SIM card in the phone, turn it on, then ring Telia from another phone. They should be able to tell you something. If it is blacklisted, they do not always share this with other networks.
AdamPI said:
Did you ring your operator? Put the SIM card in the phone, turn it on, then ring Telia from another phone. They should be able to tell you something. If it is blacklisted, they do not always share this with other networks.
Click to expand...
Click to collapse
That might be a thing to try. I have been in contact with Telia and gave them my IMEI-number but even during the short period the phone worked (by chance) they say that IMEI has never been logged in their system.

HTC Hero + 3 Sim = No connection

New Hero. Originally sold by Orange UK. Unlocked and imported to Ireland.
New sim from 3 Ireland.
Sim goes into Hero, but Hero does not connect to network. Occassionally phone makes brief connection to 2G roaming partner (Vodafone), but never 3G connection to 3 network.
Manually search for networks and select 3 (or any network for that matter) and phone says "Your SIM card does not allow a connection to this network".
"Mobile Network - Connect to internet" option in settings seems disabled (greyed out, can't be changed).
Have tried HTC, Orange, T-Mobile and MoDaCo ROMs.
Can anyone please suggest a fix. This is surely a phone setting thing? It can't be that 3 USIMs just don't work in the phone can it? I mean I haven't got the APN configured properly, but I should still be getting basic phone services no?
Did you get this fixed? I am having the same problem trying to use Three sim in England on a Orange Hero. It accepts the network unlock code but then stays on the 'unlocking sim' screen and I left it for ages.
No. Gave up and am staying with my old provider (3 didn't seem too interested in holding onto me as a new customer).
I've been posting this query in a few places. In one thread a guy from England said his 3 Sim used to work but then suddenly began exhibiting the behaviour I have described. I think he said a factory reset fixed it. Anyway, some have supposed that this could be a bug in Android/Hero that makes it incompatible with 3. I personally suspect its more about 3.
Thanks anyway. There must be a way round it, I'll find it.
Be sure to post if you do.
http://androidforums.com/htc-hero/8421-3-sim-htc-hero-sim-no-service.html#post48026
http://www.boards.ie/vbulletin/showthread.php?t=2055666141
RetroFlux said:
Did you get this fixed? I am having the same problem trying to use Three sim in England on a Orange Hero. It accepts the network unlock code but then stays on the 'unlocking sim' screen and I left it for ages.
Click to expand...
Click to collapse
I've faced with absolutely the same problem, with my new HTC Hero. I bought it 4 days ago on eBay in UK. It also locked to orange. Please contact me if you'll find out something! I like this handset very much. It would be great if I can also make calls with it
RetroFlux said:
Thanks anyway. There must be a way round it, I'll find it.
Click to expand...
Click to collapse
Btw, if I can help you somehow - email me "prokher at gmail.com"
prokher said:
I've faced with absolutely the same problem, with my new HTC Hero. I bought it 4 days ago on eBay in UK. It also locked to orange. Please contact me if you'll find out something! I like this handset very much. It would be great if I can also make calls with it
Click to expand...
Click to collapse
Its locked to orange and you want it to work on 3? ...
a_l_a_n said:
New Hero. Originally sold by Orange UK. Unlocked and imported to Ireland.
New sim from 3 Ireland.
Sim goes into Hero, but Hero does not connect to network. Occassionally phone makes brief connection to 2G roaming partner (Vodafone), but never 3G connection to 3 network.
Manually search for networks and select 3 (or any network for that matter) and phone says "Your SIM card does not allow a connection to this network".
"Mobile Network - Connect to internet" option in settings seems disabled (greyed out, can't be changed).
Have tried HTC, Orange, T-Mobile and MoDaCo ROMs.
Can anyone please suggest a fix. This is surely a phone setting thing? It can't be that 3 USIMs just don't work in the phone can it? I mean I haven't got the APN configured properly, but I should still be getting basic phone services no?
Click to expand...
Click to collapse
This is MAJOR weird. Chances are, the new USIM is not compatible. I've got mine for about 2 years, first in a W910i, now in Hero (sim-free, UK). Everything worked first time in the Hero, just needed APN settings for MMS and data. Surprisingly, MMS won't send or download while on WiFi. Mine's currently running on the leaked 2.73.405.5 ROM (not MoDaCo).
Maybe try someone else' sim, from 3 or other network and see if that works.
ptashek said:
This is MAJOR weird. Chances are, the new USIM is not compatible. I've got mine for about 2 years, first in a W910i, now in Hero (sim-free, UK). Everything worked first time in the Hero, just needed APN settings for MMS and data. Surprisingly, MMS won't send or download while on WiFi. Mine's currently running on the leaked 2.73.405.5 ROM (not MoDaCo).
Maybe try someone else' sim, from 3 or other network and see if that works.
Click to expand...
Click to collapse
Lolz ... I am viewing this reply on my phone and couldn't understand why, when I tried to view the images, my phone would go to the settings screen and hang. Took a few views to figure it out
a_l_a_n said:
Its locked to orange and you want it to work on 3? ...
Click to expand...
Click to collapse
Almost, it's locked to Orange and I want to connect to any of Russian provider. When I entered unlock code it is hanged with "Unlocking SIM card..." message. I can give more detailed description if necessary.
I
prokher said:
Almost, it's locked to Orange and I want to connect to any of Russian provider. When I entered unlock code it is hanged with "Unlocking SIM card..." message. I can give more detailed description if necessary.
Click to expand...
Click to collapse
Well I've never actually unlocked a phone myself so I don't know, but of its hanging then I would guess its not unlocking properly so its not going to work.
Maybe contact the person you bought the code from and ask for help or another code. Otherwise I wonder if reflashing the ROM would help?
Hero on 3 Ireland
I am using a 3 Ireland "3pay" prepaid SIM with my white Hero (completely unlocked, imported from UK). Works fine! I got the "mobile broadband" prepaid package about a year ago and had to buy a usb modem (sitting on my desk ever since) with the sim card.
You need to enter the 3ireland.ie APN, but no other magic incantations
Occasionally, I get the "Roaming" indicator in the notification bar on the Hero (weak signal might cause this). Then, clearly, no internet. Its not roaming with another provider either. I strongly suspect that this is a 3 bug. Reconnecting to the 3 network fixes it.
PS: I'm in Dublin and usually get a HSPA connection ("H" icon)
PPS: You do not need to top up your 3 sim in order to connect to http://my3.three.ie (indeed, on that web page you can enter your prepaid voucher #).
Volker1 said:
I am using a 3 Ireland "3pay" prepaid SIM with my white Hero (completely unlocked, imported from UK). Works fine! I got the "mobile broadband" prepaid package about a year ago and had to buy a usb modem (sitting on my desk ever since) with the sim card.
You need to enter the 3ireland.ie APN, but no other magic incantations
Occasionally, I get the "Roaming" indicator in the notification bar on the Hero (weak signal might cause this). Then, clearly, no internet. Its not roaming with another provider either. I strongly suspect that this is a 3 bug. Reconnecting to the 3 network fixes it.
Click to expand...
Click to collapse
Hmm, you guys seem to have some strange issues with those 3 USIMs. Maybe checking serial numbers or chip revision would shed some light into this. My USIM is not only working fine, but also happily roaming (GSM + data!) when I tell it to do so. Heck, I've spent two weeks in Italy on "3 Italy" with this USIM and it worked fine.
Ok since posting on here yesterday I have rooted my phone and put on modacos latest rom and its still not working, I have tried two seperate three sims and a vodafone sim. Given that the vodafone sim is also not working Im thinking it's a problem with the unlock code.
I'll contact them and see what they say.
ptashek said:
do so. Heck, I've spent two weeks in Italy on "3 Italy" with this USIM and it worked fine.
Click to expand...
Click to collapse
Maybe I was not clear enough: Every couple of days, I get the roaming indicator while being in Ireland. Clearly, you can't roam to another Irish network. While I haven't tried it yet, I'm pretty sure that roaming outside of Ireland will work (worked before I got the Hero).
RetroFlux said:
Ok since posting on here yesterday I have rooted my phone and put on modacos latest rom and its still not working, I have tried two seperate three sims and a vodafone sim. Given that the vodafone sim is also not working Im thinking it's a problem with the unlock code.
I'll contact them and see what they say.
Click to expand...
Click to collapse
It looks like we have the same problem.
As I promised above, it is the detailed description.
First case:
Turn on the phone with orange SIM card - everything works fine.
Turn on the phone with any other SIM card (I actually tried 3 other SIM card from 3 different providers). It asks unlock code. Enter unlock code I bought (actually any code containing 8 digits) it says "Network unlock successful." But after that it allow only emergency calls and if I try to make a call I see "Not registered in network" message. After reboot it asks unlock code again.
Second case:
If I do "restore to factory defaults" and turn it on the first time with my (no orange) SIM card, it asks unlock code I enter correct unlock code (salesman gave me one, and after that I also bought the same code in the Internet )
it hangs with phrase "Unlocking SIM card...". (Actually "turn off menu" works, I even can make an emergency call, but that is all I can get from it)
Also I noticed that in the first case there is strange line on the bottom of the screen (of the size of the notification bar).
I have tried different ROMS (original, rooted, latest, modacos) all the same. I only didn't try to downgrade radio firmware. I don't know if it can help. I upgraded to latest one even before I get the unlock code. As I already mentioned I also tried all SIM card I can obtain, the problem is obviously doesn't caused by SIM/Network incompatibility. Btw, my SIM card works OK in another HTC Hero (which was bought with my one).
I think it is problem with unlock procedure itself, not with code correctness. If wrong code entered it must say something like "wrong code", but for any 8 digit code it says "Network unlock successful". Is is the symptom! )
I do not know what to do further
Ok, I have now had a reply from Unlock Now, they said it must be an issue my phone (although we have now established it's an issue with orange phones) but they did refund my payment.
I'll keep looking into this and post back if I find anything out.
RetroFlux said:
Ok, I have now had a reply from Unlock Now, they said it must be an issue my phone (although we have now established it's an issue with orange phones) but they did refund my payment.
I'll keep looking into this and post back if I find anything out.
Click to expand...
Click to collapse
I bought the same unlock code on two different sites, finally both did refund It is OK, but what will we do further?
I've decided started a new thread (http://forum.xda-developers.com/showthread.php?t=560105) as I don't think it is just a problem with Three sims as the Vodafone one I tried didn't work.
I'll still post back here if we get any useful info.

{Solved} XT907 Mobile Data Not Working!

I just got my XT907 today and ive been playing around with it. Got everything going smoothly except the mobile data. I had a mini sim which i cut down to micro sim size and it gets a GSM signal so i take it its working. I also got MMS working , thats another plus. Data on the other hand does not work at all.
Ive tried another proper micro sim from vodafone and after configuring the apn it worked. I cannot understand why Optus is not working. At first i thought maybe the data was not going to work for any carrier here, but since the voda worked im assuming :
a) My chip was not cut properly or b) Im typing the apn settings incorrectly (If someone has Optus -Aus APN please post it so i can compare) or C) Optus data is currently down.
Any advice or suggestions you can give me, would be greatly appreciated because id hate to sell the phone just because of this!!
Solved: Ok i got it working. Seems the Optus APN settings were wrong. Not from my end but from the website i got them from. Leaving the field 'APN Type' blank was the answer. I previosly had typed internet in there. So suprised that it was that little setting.

Categories

Resources