Screen covered in scratches after one week - Nexus 6P Q&A, Help & Troubleshooting

Anyone else have an issue with how easily the screen scratches. After a week my screen is completely covered in scratches. I never dropped or had keys in the same pocket as the phone. I thought GG4 should have prevented this. It is hard to use the phone now with all of the scratches. It is very distracting.

Zero scratches on mine, no screen protector (yet, on order) and do carry it in my front pocket.

No scratches on mine yet either. Only things that will scratch this screen are things that are harder, i.e. sand, some metal, diamonds. I know its too late now but I would suggest you turn your pockets inside out when you (or your laundress) does your wash. Sounds like you have some contaminates there.

maybe sand from beach? it can have quartz in it.

There are definitely no contaminates in my pocket. This phone scratches way easier than any other phone I have had. Funny I though the aluminium body is were I would have to worry, but nope, not a mark on the body. The glass on the other hand is badly scratched up.

Shame Nexus Protect doesn't cover these type of issues.

Spontaneous scratches? So you just woke up one morning and your screen was so scratched that you can't use the phone? Do you live in Area 51? I love to see a picture of that taken with your iPhone.

I never said they spontaneously showed up one morning. But the screen isn't as hard as people are claiming. I never had an issue with N5 and scratches, and now this screen is covered in them after only a week.
To be clear the phone is physically still very much usable. These are very superficial scratches only visible when the phone is dim and at specific angles. But it is very annoying when you see them.

The glass is gorilla glass 4.
It's harder than any gorilla glass that came before it.
Dems the facts...
I don't know what scratched your glass, but it isn't the glass's fault...

not a single scratch here
do u live close to the coast? have sand on ur pockets? Sand(silica) can be harder than glass and cause scratches

Mine uncovered for almost a week while I wait for screen protection.
No scratches.

I'm with GSMan201; I've had the 6p for about a month and after a week had multiple small scratches on the top of the screen near the speaker, and now I'm noticing more small scratches appearing on other parts of the screen. As previously mentioned, they aren't major scratches by any means and can only be seen with the screen off and phone held at certain angles. However, it's quite disconcerting as I had both the nexus 4 and nexus 5 and neither seemed to scratch as easily as this phone...... I should also mention scratches occurred when the phone was naked as well as with a wallet style case that covers the screen, and to my knowledge has never been in contact with materials that would have scratched it. On a positive note, it's the only disappointment I've had with the phone so far.

I've looked mine over closely and no scratches on the screen area at all. No case on the device, carried in a belt holder and no screen protector.

I've got a small scratch near my front-facing camera. It's just a matter of time before everyone's glass scratches, so be sure to get screen protectors.

It seems that these threads pop up for every popular phone. You should buy a screen protector based on whether you care if you're screen is scratched, not whether you think it will scratch or not. There's really no reason not to buy one now that glass screen protectors have gotten so cheap, even cheaper than the nicer plastic ones were just a few years ago.

GSMan201 said:
Anyone else have an issue with how easily the screen scratches. After a week my screen is completely covered in scratches. I never dropped or had keys in the same pocket as the phone. I thought GG4 should have prevented this. It is hard to use the phone now with all of the scratches. It is very distracting.
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I would bet that the coating on the screen is scratched and not the actual glass. Only takes a grain of sand or dirt in the pocket. These scratches don't distort the pixels so are only visible at certain angles and in direct light. I noticed (after wearing the same pair of jeans for a few days in a row ) that a few showed up on my 6P so I bought a TGSP. Gets a little cloudier in direct light than the naked screen but it's worth it for peace of mind. I've had these on every screen I've ever owned to some degree including iPhone 4s, 5s, 6 and... DINC!

anyone with diamond stub earrings?

Same here, three scratches, after less than a month, including a long one (and disturbing on white content) in the middle. All scratches are horizontal. I guess it's not Gorilla Glass 4... I still prefer this over a broken screen though, but it's not that pleasant

skesseks said:
anyone with diamond stub earrings?
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I am the diamond.

Phone screens always find a way to get scratched. No matter what the glass is, expect it to scratch. End of

Related

Scratch-resistant screen?

Anyone know how tough the glass screen on the Hero is? I've been mollycoddling mine ever since I got it, but my brother just slings his iPhone in his pocket and it's never scratched.
My Touch Diamond screen ended up with countless tiny scratches after 6 months living in my pocket. :-(
Can confirm, concrete and the screen do not mix.
Get a screen protector
Hero's screen is made of "gorilla glass" same as the Iphones
I've been taking good care of mine too, only keeping it in an otherwise empty pocket. Somehow managed to get a tiny scratch tho.
Sorry for reviving the thread, but didn't want to start a new one. Can anyone confirm that the screen is indeed made of the same material as the iPhone per NisseGurra's post? (not doubting, just would rather ask and potentially find a source that confirms this )
I must say that the screen to me feels more plasticy than the iPhones ( I've held them side by side ).
I bought some protector screen off ebay, and so long as you put them on with care, they're very good.
Yeah I threw one on that came w/ a Flexishield case I purchased from eBay, but now I'm really starting to appreciate the anti-grease coating that was on the screen before I put the protector on. That's why I was wondering... if it truly is a scratch-resistant screen, I'd consider going protector-less for the sake of having a TON less smudging.
while it's pretty expensive, I suspect the HTC official screen protectors must have the anti-grease coating too - I certainly haven't noticed a difference in smudging level
in a small portion in the corner of my screen i thought i would test this out, even using a screw or blade with a fair bit of pressure it didnt scratch i think for normal usage ie keys in pocket you will stay scratch free.
I must admit, whatever they have coated the screen with seems to be far less scratch prone than other handsets I've had.
I do look after it TBH, but then I always do look after my handsets, hate scratched screens.
It does appear to be coated in a plastic and does not feel like glass. yet its cold to the touch just like glass would be, whereas plastic would feel 'warmer' to the touch.
In the most supreme irony, my screen has picked up a couple of small scratches. Lol. No clue where from either, it hasn't been dropped or mistreated.
Seems a screen protector is in order.
soulehmoo said:
In the most supreme irony, my screen has picked up a couple of small scratches. Lol. No clue where from either, it hasn't been dropped or mistreated.
Seems a screen protector is in order.
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That's bizarre, especially considering your little corner-of-the-screen test!

Does OMNIA 7 has a scratch-proof screen?

Does OMNIA 7 has a scratch-proof screen?
I cannot find out screen protector for my little OMNIA 7 nearby, I am very afraid that her screen will get scratched ...
hungelt8 said:
Do OMNIA 7 has a scratch-proof screen?
I cannot find out screen protector for my little OMNIA 7 nearby, I am very afraid that her screen will get scratched ...
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Maybe not scratch proof but I would probably say scratch resistant. I have hand my omnia7 for 7-8 months and it has one small scratch less than half a centimeter and thinner than a hair. it is only visible when the screen is off and i have cleaned it well or when it is on a white screen, if looking very closly there is slight discolouration.
i dont take perticular care of what goes in my pocket with my phone and and not extra cautious though i have only dropped my phone once onto a wooden floor.
in short I have a scratch that is barely noticable and i am not looking for a screen protector as i belive the disadvantages of haveing one would outweight the tiny advantage that having one may have. also i dont think anyone with a screen protector that has the scratch that i have would consider the bother of replacing it!
hope that helps!
NikD1 said:
Maybe not scratch proof but I would probably say scratch resistant. I have hand my omnia7 for 7-8 months and it has one small scratch less than half a centimeter and thinner than a hair. it is only visible when the screen is off and i have cleaned it well or when it is on a white screen, if looking very closly there is slight discolouration.
i dont take perticular care of what goes in my pocket with my phone and and not extra cautious though i have only dropped my phone once onto a wooden floor.
in short I have a scratch that is barely noticable and i am not looking for a screen protector as i belive the disadvantages of haveing one would outweight the tiny advantage that having one may have. also i dont think anyone with a screen protector that has the scratch that i have would consider the bother of replacing it!
hope that helps!
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thank you, NikD1.
Mine fell down, and - how else could it be - on the screen. This has happened now three times I think. Not a single scratch. Not even the tiniest one.
That screen is really great!
As I hate using protection foils that made me buy this phone
By accident dropped it 2-3 times, holds very well. The screen/phone i have in a special case tighten to the belt so that it does not get any scratches on the screen.
Amazes me that i don't have the tinniest scratch on my screen; the screen seems to be very effective against scratches and damages.
No case, no screen protector, always in my pocket, but separate from keys or coins
Fell once or twice from my hands, marble floor
Fell maybe 3 times from the table, marble floor
Fell twice down the road, on concrete
...plus it was submerged in beer !
it hold perfectly, but I do see a tiny dent right in the center of the screen when sunlight is quite strong. Nothing major, though
My HTC Desire at this point was way more battered
I don't use a case or screen protector and I've got the phone in my pocket everyday. After a few months still not a single scratch
I've had mine for 8 months and I have several scratches on mine. they are all from sitting in my pocket without anything else in them.
I noticed my first scratch quite early on (within a few months) but these scratches are actually pretty hard to see and you have to be looking for them pretty deliberately to see them.
I wonder if it is the same with the other folks... you may have scratches on your screen but you probably can't see them very well.
i dont understand why samsung dont have used glorilla glass for this device
When I compare my Omnia7 with my former phone(Xperia X1) is Omnia7's screen like a rock, but you can scratch if you carry it with key's or any sharp objects...
I carry my omnia in a Case around my waist and have no scartches yet
francoisk said:
i dont understand why samsung dont have used glorilla glass for this device
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AFAIK it IS gorilla glass. (As it is the same as for the wave)
I don't think it has Gorilla glass, I got my phone, it was shiny and new, no scratches on the screen whatsoever (I inspected it thoroughly for defects) and after a few days of using, noticed a scratch when I cleaned the screen, thin as a hair but 2cm long Thankfully when I applied the screen protector, it has hidden it really well. I barely used the phone and I always kept it in my left pocket (which I only ever exclusively use for my mobile phone!)
i also have some scratches. after a month of use they appeared. i have no idea how they got there, i take a very good care of the phone, it never gets into contact with anything other than my fingers.
but the scratches are only noticeable when the screen is perfectly clean (which is almost never), turned of and looked from a specific angle.
I have more issues with grease. those guys are killing me.
Oh my god, so i'd better buy a screen protector for my omnia 7 :-(((
Yes, Gorilla Glass... After 3 months of use I still don't have a scratch (knock on wood) even without a screen protector...
no, it's not I am pretty sure... I got a little scratch now... I just want to cry now....
All I know is that both me and my sister got Omnia 7s back in November last year.
I put a screen protector and case on mine and am very careful with my phone and its still perfect.
She on the other hand has no case and no screen protector and is not very careful with her things. She has one little scratch on hers where her dog knocked it across a tile floor. It has been dropped numerous times and shoved in a bag with all sorts.
I'd say it's pretty resiliant.
A used phone without any scratches on the screen is a disgrace
Gorilla glass, even with the proper branding aren't totally scratch proof, to the best of my knowledge. Anyway, two omnia7 for 8 months, not a scratch (almost )

[Q] glass panel scratches easy?

I have owned my sharp aquos crystal for about five days. No case no screen protector. Only after five days did I notice scratches all around the glass panel. Is anyone else besides me experiencing this problem. Is there a safe way to remove the scratches (they are light but I can see them still)
it isn't glass, that is why. it is made of plastic
Seeing that the front panel is completely covered in "glass" that actually is raised it would've been very stupid of sharp to use real glass. Even gorilla glass 3 will shatter with a drop if it is on a phone in the manner that it is on the aquos
x000x said:
it isn't glass, that is why. it is made of plastic
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Technically 'Acrylic'. But yes this phone will scratch pretty easily and the type of material it is will leave a pretty visible mark if it's deep enough.
Similar to this http://www.popularmechanics.com/cm/popularmechanics/images/A0/windshield-scratches-1211-mdn.jpg
Good news is that it won't break as easily if dropped, but say good by to those nice corners.
I only have had tge phone for like four days and it has three really bad scratches and one of the scratches is long and straight down near the center of the screen. DOES ANYONE KNOW HOW TO REMOVE SCRATCHES FROM ACRYLIC. I tried toothpaste but it did Bad enough the light bleed is distracting, now i have to be annoyed by this as well. Please help.
Scratches
I have the 306SH for 2 weeks and no scratches yet.
5 days old and two scratches later. Observations
My Aquos is now 5 days old and I can see two very fine 1/2" scratches already. I fear for the worst on this device over time. I had a ZTE N9500 with Gorilla glass and it was tough as nails. It had a very good feel when touched and was good at not holding fingerprints. I also use a capacitive touch pen stylus on the phones for notes and there I can see a noticeable difference. The glass is just superior. The Aquos is pretty, but it's Acrylic screen hold fingerprints far worst than the glass. With regards to the stylus, it's almost unusable on the Aquos screen. It's doesn't slide smooth and kind of sticks to the screen as its being dragged creating breaks in the lines being drawn. Anyone using a capacitive stylus with the squishy rubber bulb top to avoid fat finger keyboarding maybe deeply disappointed with this screen.
You guys don't believe in screen protectors? All my phones have gorilla glass but I still have screen protectors on them. Scratches will always happen sooner or later on phones eventually.
RayTrue04 said:
You guys don't believe in screen protectors? All my phones have gorilla glass but I still have screen protectors on them. Scratches will always happen sooner or later on phones eventually.
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do they make screen protectors for the beveled edges on the side?
Tempered glass screen protector for 306SH on Amazon, google it.
Sent from my 306SH

ZF2 GorillaGlass3 protection is just a joke!!

My Z008 has got scratches out of nowhere. I always check before placing my phone under pant pockets. Still don't know how come these scratches are appearing. Now looking for a screen guard.
It's the gorilla glass 3 problem, I had the same scratches on my galaxy s5,so I got a tempered glass which is allot better in terms of micro scratches.
But fear not it's not the actual glass that is being scratched but the nano coating on top of the glass which is used to give a soft slide feeling, that's why you only see then with the screen off and from an angle.
The camera lens also gets scratched pretty easily, ad the glossy black plastic frame around the screen also develops small dents even if my phone is in a Ringke case.
I guess they really had to cut corners to give good specs at a cheap price.
DonMigs85 said:
The camera lens also gets scratched pretty easily, ad the glossy black plastic frame around the screen also develops small dents even if my phone is in a Ringke case.
I guess they really had to cut corners to give good specs at a cheap price.
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Same here. the black bezel is easy scratched . I already have alot of scratches on my screen and almost 70 % on my camera lens. I only have my phone for 2 months . And got a case for it after 2 weeks.
Siddk007 said:
My Z008 has got scratches out of nowhere. I always check before placing my phone under pant pockets. Still don't know how come these scratches are appearing. Now looking for a screen guard.
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With original zen cover no scratches, both zcreen and camera lens. Only a little scratch from wife's dimond earring near front cam, she forget to close cover before phone call, so for me filmscreen is waste of money and touch felling, useless
Apparently all material very soft. Frame around screen really soft.
jason4962 said:
Same here. the black bezel is easy scratched . I already have alot of scratches on my screen and almost 70 % on my camera lens. I only have my phone for 2 months . And got a case for it after 2 weeks.
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I have had my phone since mid July and no scratches, black bezel around camera lens still perfect. Phone goes into my pocket every day. I use a dedicated pocket ie: nothing else goes in that pocket.
With the inexpensive Ringke case Impossible to scratch camera bezel or lens when placing phone on its back as it is then inset. For people that carry stuff in pocket with the phone I am sure a case would help prevent scratches. $200 or $300 for the phone spend $10.99 for a case. Lots of people must be buying the case as price has gone up several dollars since I got it.
Tempered Glass protector
If you all are experiencing these micro scratches, it's sort of an inevitable thing. Gorilla glass scratches with grains of sand or little things from your pocket. If you're really worried about your phone, you can purchase a tempered glass screen protector, and a case to fully protect your device!
Case and tempered glass screen protector are a must. Added them as soon as I took my zen out the box
Tempered glass save my screen from crack also.
Even glass broken, but my phone screen is protected.
I've had no issues other then dropping and breaking the screen but the repair guys told me this phone for the cost is really well built with easy repairability
Sent from my ASUS_Z00AD using XDA Free mobile app
I quit using a case months ago (cheap crappy pleather wallet case I bought for it just irritates me, and my wife pinched my clear soft gel case). No scratches on screen, one or two minor dents on the black plastic edges but you'd need a magnifying glass to notice them. Very pleased - my previous phone (black slate iPhone 5) got scratches on it if you as much as looked at it, and silver scratches on slate iodised aluminium looked bloody awful.
i have a cover and dont worry about scratch )
Yea same problem got alot of faint scratches out of nowhere threw a tempered glass on
Have quie a few phones and tablets, every one since the Samsung Galaxy S3 has had a tempered glass screen protector installed.
I know this phone is supposed to be cheap in comparison with say, the note 5, but I don't have around $500AUD to throw away just because I cracked the screen, even $200 to repair is a kick in the nuts....
Those glass protectors have helped a lot of my phones survive intact.
I don't care if I don't notice the scratches when the screen is on.
For those hoping miracles on gorilla glass:
Diamonds only can be scratched by diamonds
Sapphire only can be scratched by sapphire or diamonds
Gorrillaglass can be scratched by the diamonds, sapphire or whatever is harder than GorillaGlass, this is the rule.
Where you can find things harder than gorilla glass?
a Jewelry ? sure,
the floor? - maybe, some dirt particles actually are are sand, in some places sand is composed by limestone someties harder than gorillaglass.
your pockets? very likely specially if you have two cellphones, the sapphire cover on the lens camera easy can scratch the gorillaglass on other phone, also some pencils have diamond particles on its graphite, further DIAMONDS PARTICLES ARE VERY COMMON, SINCE SiNTETIC DIAMONDS ARE USE AS ABRASIVE ON MANY DRILLING TOOLS.
So, protect your gorillaglass if you hate scratches, harder is not warranty to be invulnerable.

screen scratches

Is it just me or is the screen on this phone really easily scratched. I got my op6t shortly after launch before there were any screen protectors that worked on the market and have been using it without one and the screen is extremely scratched. Far worse than many older phones I've also used without a protector. Definitely seems like this "gorilla glass" isn't what it used to be.
Would always use a screen protector on any phone,Still have factory applied one on my 6T,won't be taking it off unless it gets scratched.Dont think gorilla glass gives much protection
manus31 said:
Would always use a screen protector on any phone,Still have factory applied one on my 6T,won't be taking it off unless it gets scratched.Dont think gorilla glass gives much protection
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I've never had a screen scratch like this. I've never had a phone get anything but barely noticeable scratches. This thing is covered with deep gouges. Either gorilla glass quality has gone in the dumpster or this phone doesn't actually have it. But one this is for certain and this screen is very easily scratched like no other phone I have ever used.
bladestonez said:
I've never had a screen scratch like this. I've never had a phone get anything but barely noticeable scratches. This thing is covered with deep gouges. Either gorilla glass quality has gone in the dumpster or this phone doesn't actually have it. But one this is for certain and this screen is very easily scratched like no other phone I have ever used.
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But you already removed the pre applied screen protector? If not than the scratches are on that protector! Just remove it and you have a new screen [emoji6]
rmaathuis said:
But you already removed the pre applied screen protector? If not than the scratches are on that protector! Just remove it and you have a new screen [emoji6]
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I got rid of that after a week. It was a sticky fingerprint magnet. Just terrible.
I share the same experience (not with the 6T though as it still has its original screen protector but) because my previous phones S8 and S9 seemed to scratch easier than my older phones. So I was afraid the same would happen to my 6T.
I did some research and this might have something to do with that more recent tempered glass generations have become 'more tempered' which may lead to scratches more easily. ''More tempering “makes the whole screen more tolerant to overall bending, as in dropping the phone,”. “But it does not necessarily improve the hardness of the glass [and] might actually make it slightly worse. It’s the hardness that enables scratch resistance.” - The Verge
This might be true or false, however, also don't forget that phones have become bigger and especially their screen to body ratio which perhaps makes scratches more prominent, as a scratch on the screen is more noticeable than one on the bezel.
You must be exposing it to some serious hard dust or setting it face down on hard surfaces. I had no screen protector on mine for almost a month and it was still flawless when I applied a glass protector about a week ago. With no changes in usage, there are several noticable deep scratches on my screen protector after just over a week using it. Something else must be at play with your situation
Swimguy14 said:
You must be exposing it to some serious hard dust or setting it face down on hard surfaces. I had no screen protector on mine for almost a month and it was still flawless when I applied a glass protector about a week ago. With no changes in usage, there are several noticable deep scratches on my screen protector after just over a week using it. Something else must be at play with your situation
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Click to collapse
It never lays face down it's always in my pocket or face up sitting somewhere. My older phones were even subjected to much harsher environments do to previous occupation. This thing should not even have minor scratches with how I treat it but instead it's covered top to bottom in scratches many of them very deep and noticable. My old phone would sit on a welding bench half the day with grinding Sparks flown at it regularly and it's in much better condition than the 6t that's been babied since opening.
Well I'm sorry to hear that I can only assume that you got a bunk unit because that's insane and I would be pissed!
using mine without screen protector since launch, not a single scratch
bladestonez said:
Is it just me or is the screen on this phone really easily scratched. I got my op6t shortly after launch before there were any screen protectors that worked on the market and have been using it without one and the screen is extremely scratched. Far worse than many older phones I've also used without a protector. Definitely seems like this "gorilla glass" isn't what it used to be.
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I'm having the same issue. I've never used a screen protector since I got my Nexus 1 way back in the day. I've never had an issue with screens scratching until now. I finally broke down and bought a tempered glass screen protector. Anyone know if OP or T-Mobile will warranty this? (bought from T-Mobile)
I also had this phone like three days ago... I took the screen protector off just the day after and the scratches the screen is recieving is really serious... Have been wondering where the scratches is coming from. I hardly put in my pocket and the screen is always up. Just can't understand. I regret taking the protector of tho. From the reviews I thought it was hard to scratch, guess I'm wrong.
Nana Dwomo said:
I also had this phone like three days ago... I took the screen protector off just the day after and the scratches the screen is recieving is really serious... Have been wondering where the scratches is coming from. I hardly put in my pocket and the screen is always up. Just can't understand. I regret taking the protector of tho. From the reviews I thought it was hard to scratch, guess I'm wrong.
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Typically the more resistant to cracking and breakage the glass seems to get the more it scratches.. But that could just be me

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