Odd hissing and generally annoying noises while using headset with Mic on phone call - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

Ok..maybe I just got a bad unit. But here it is. Phone is one day old.
When I initiate a phone call with my wired headset, I immediately get hissing. Then if I move my head or the wire brushes my cheek.. it sounds like someone is making sexy time with a paper sack inside my head. This isn't an echo as it is real-time. All the noise is obviously being picked up by the mic and is pumped into my ears at an explosive level. I attempted to turn the volume down which only resulted in the call volume dropping rather than the demonic feedback. It kind of reminds me of the in-ear monitors that vocalists would use.
Here's what I've tried:
1) 6 different headsets, all different brands and cost including the freebies that came with the phone. The only set that didn't blow my eardrums out with noise were some cheap ass Maxwells from Wal-Mart, but the problem was still there
2) looked through all the settings I could find. The only thing that makes a difference is turning on TTY mode.. which causes too low a volume for me to carry a conversation without going into a noise cancelling chamber.
3) applied the latest OTA update. No change
What I'm willing to try:
1) rooting and flashing a new rom.. But only if this will actually fix my issue.
2) perform a sacrificial ritual involving an SII, an SIII, and an S4... None of which had this issue.
3) changing some call setting that is hidden somewhere between Narnia and Atlantis....
Thanks in advance

Quick update....
Tried the demo unit at retail store.. same thing.
Tried bluetooth headset.. no problem.
It seems like as soon as the Phone app opens a connection the mic is overamplified or SOMETHING. It is driving me nuts and I hate my BT headset.

Still wanting to know if anyone else is experiencing this.

Just a quick update.. This is still present even with BT headset. For a lack of better phrasing.. this seems like the mic is being back-fed into the ear pieces. And it only happens on the Phone app. It there a setting somewhere that I am missing that will solve this? It is super annoying to be able to hear yourself and surrounding noises than the person you are trying to talk to.
Thanks

Tried mucking around in mixer_gains.xml to no avail. Maybe some kind soul who is smarter than I am could provide some guidance? I don't know how to explain it any better.. It's as if everything going into the mic is being output simultaneously to the buds. It drives me nuts

I just tried to listen to what you were describing on my headsets/headphones but I couldn't replicate it. Crystal clear calls for me, and apart from it being the headsets I have no idea. Maybe both you and the store have faulty units.

Related

Hissing/static noise everytime G1 plays sound. Both speaker and headset. Just me?

I have a noise problem, I don't think it's quite the same as previously posted noise problems.
I get a hissinh/static noise from the phones speaker (on the back) and from headphones. It is only happening while the phone plays sound (and some seconds later). Every time I up or down the sound with the volume keys, there are noise coming out of the speaker for some seconds. Please report if you have the same issue, especially eith headphones.
I could live with the speaker-noise, it's not that big a deal.. What's worse is it is in the headphones. I have a quite low impedance set of in-ear plugs from creative (I am able to hear the hard drive spinning up in my old mp3-player, but no constant noise) Crap. I want to use the phone for music listening. Question is: software or hardware related? Using JF 1.51 ADP for the record
I hope it is hardware related - I bought mine off ebay, allthoug brand new and everything, I don't know how I would go about getting it fixed/a new one with no receipt. Shipping it back and forth to England isn't really tempting either.
It's not just you, it's piss-poor rf isolation on the audio outputs. Listening with bluetooth doesn't solve the issue either as bluetooth has its own noise.
Yeah, I have yet to listen to a decent pair of BT headsets.
So this is a known problem, and it's definitely a HW issue? The fact that it's only there when sound is played, and is also there with a headset (where shielding around connectors is not and should not be a problem at ALL) made me hope this was softwar related. Argh, what to do then? The sound quality despite this seemed prety decent, although a headache today prevents me from really listening to music and say for sure. Shame.
*Pondering refund options.*
Any chance of isolating around the connector and fixing this, if it is "airborne" caused noise, or will the noice enter the equation before the connector (cabling, sound chip)?
I will try with a relatively high impedance headset (sennheiser 555) and see if it is better there. But can't take them on the bus anyway. But a couple of Ωs could always be added somewhere along the cable and might do some good. Have to have the sound at the lowest levels with the in-ears. Maybe a software fix to lower the volume output will help? Or won't it, if RF noise is the cause?
red: I will buy this item and hope it helps. And will look into lowering the volume output when using headphones as well. Should be possible (atleast it usually is with tweaks in WinMo.)
I have similar problem with HTC Magic: forum.xda-developers.com/showthread.php?t=633035
Here is one more post regarding HTC Jade: forum.xda-developers.com/showthread.php?t=463365

Sound distortion playing music with some headphones

I have found some strange behaviour that i'm hoping someone else can test out on their Galaxy S.
I have found that some headphones seem to work fine with the phone for music playing but others result in the sound being distorted with the vocals being very faint as if the left and right channel are cancelling each other out (with vocals generally being on left and right channel).
The packaged Samsung headphones appear to work properly although the quality seems average. I tried my iPhone headphones but these resulted in the strange sound distortion described above. I also tried a pair of cheap Sennheiser which were a free give away with a purchase from Richer Sounds and they worked well. Another pair of no-name cheap headphones exhibited the same distortion problems as the iPhone headphones.
Oddly, the FM radio sounded ok with all the headphones, it's just the music player that has the problem. I have also tried a couple of other music apps including the doubletwist player to rule out the software.
I'm considering taking it back to the shop to swap for a replacement. I'd be grateful if anyone could try out some headphones (particularly iPhone ones) on their Galaxy S and report their results to see if this is just a quirk with my phone or the Galaxy S in general.
Many Thanks
I just need some clarification because I know that a headset, and not headphones, is delivered with the Iphone. If it was a headset then I might suspect that different Iphones use different polarity as opposed to Samsung. Try out the Samsung headset on the Iphone.
EDIT:
Obviously not the problem. I must have skipped over the radio experience.
I can't post a link to it, but I remembered that GSMArena did a thorough review of the SGS. If you find your way to it, go to page 6 and see the sound chart at the bottom. SGS is superior in sound to iPhone. Perhaps the iPhone headset/headphones and the cheap ones are not sufficient for the SGS? I'm guessing
I had a similar experience when I tried to use the Samsung Spica headset on my HTC Hero. It seems that it might be a difference in polarity as suggested above.
Does all the headsets that give distorted sounds have a microphone on them? (E.g. not headphones)
the iPhone's headphones have extremely high distortion regardless of the media using to play them. The SGS is probably just overpowering them because they are very loud headphones as well/easily powered.
No it's nothing to do with them being overpowered.
I have an expensive pair of etymotic in ear headphones that are exhibiting the very same problem. Strangely I found a fix. They have a microphone on them and pressing in the answer button on them seems to fix the problem. I have taped the button down now and everything works perfectly. The second that button is released though, everything goes back to being faint, muffled and distorted.
Odd!
PS. This isn't just with the music player. I noticed it first watching a video.
It sounds like Samsung has their own way of producing the 3.5mm port with regards to the microphone support.
The Samsung headset distorts music on my HTC Hero.
The HTC headset distorts music on my gfs Galaxy Spica
To be clear, are you saying the problem only affects headsets with microphones? I have etymotic er4p headphones and it would be a deal breaker if they didn't work right with this phone.
If its only showing up in the media player, check that you havent enabled the 5.1 button in the the top right of the player. This can really screw with the sound and entire frequency ranges can be lost. I'm guessing this is whats happening.
The default headphones work fine for me if a little tinny, but with my Senheissers, the results are very pleasing. Apart from a slight gap between tracks that should seemlessly play through, I prefer using it to my iPod Touch. Being able to change tracks and volume without unlocking is a nice feature.
I threw my iPod headphones out years ago, they're the most ridiculous design ever, with the cable tapping the inside sleeve all the time when you walk or run.
k2snowboards88 said:
To be clear, are you saying the problem only affects headsets with microphones? I have etymotic er4p headphones and it would be a deal breaker if they didn't work right with this phone.
Click to expand...
Click to collapse
It sounds like that the problem is with headsets with microphones, yes. Not sure if it happens with all 3rd party headsets w/ mic though.
Considering you have etymotic, and ClownShoes a few posts up have problems with this brand, I guess you're out of luck unless you wanna tape the answering button like he did.
The er4p is just headphones, so it sounds like i'm in luck.
Got my GS a few days ago and im having exactly the same problem with the Etymotic hf2 Headset with mic. So yeah it looks like it the mic that causes the problems.
sim87 said:
Got my GS a few days ago and im having exactly the same problem with the Etymotic hf2 Headset with mic. So yeah it looks like it the mic that causes the problems.
Click to expand...
Click to collapse
It's a little bit crude, but taping the button down does work.
I have the same issue with with Monster Studios even with the cable without the integrated mic. Would be great to have some sort of fix.
Headphone issues
Just thought I would post what I knew about the issue, both me and my dad purchased the same pair of headphones to use on mp3 players (the headphones are ultimate ears metro fi 220 vi's if I remember correctly, these have an in-line microphone as well as a single button for answering calls and to control music playback). Whilst I experienced no distortion when using them on my iPod Classic, my Dad's Creative player would produce the issues described above - he found that either taping the button down or slightly pulling the headphones out would solve the issue however it ended up annoying him so much that he went back to using another set of headphones.
I don't know what causes the issue but I just thought I would let people know
i have some sennsihaur sport headphones which work fine no problems. i also a monster fm transmitter in the car.. again no problesm.. just make sure the volume is not on max but 1 setting below max.
Hmmmm, a few problems here. Obviously the standard Samsung headphones are fine, no humming, no background noise. However if I connect the following:
1. Standard Apple iPhone (with mic) loads of background noise, humming etc
2. Shure (no mic) loads of background noise, humming etc
3. B&O (no mic) loads of background noise, humming etc
4. Shure (with mic adaptor) loads of background noise, humming etc greatly reduced by pressing the mute key.
Using the Shure adaptor with the others resulting in the same as 4.
Needless to say I'm not happy!
That's too bad. Not being able to use my Shure with the phone renders it useless for music and that IS important.
In the SERVICE MODE *#*#197328640#*#* there is an audio menu
there you can change the headset settings too like NR noise reducion.
i did not test and changed the settings but when i had the samsung omnia2 last year
i had some problems with my headset and fix it in in the sevice menu.
when you gonne do some tests write down the orginal settings before you try.
hope this will help some of you..... and post the results
im sure its the jack, cos the galaxy s has a 4pole trrs at left/right/mic/ground
iphone compatible headset have a 4pole trrs at left/right/ground/mic
thats why pressing the mic button clears up the sound as it closes the circuit
so it a matter of finding an adaptor that switches the mic and ground terminals
I have a tf10vi and im trying to diy one
will post the results
Just saw the post and thought I would check mine again, not that I noticed anything....anyway tried few songs and different types and all are sounding amazing, I use Sure 530 so music needs to be no lower than 256 to get the best out of the phones, most of my music tracks are 320bit.

Bad mic on my vibrant? people cant understand me on the other line...

Anyone else have this problem? Everytime I call anyone they say I sound like a robot and they can barely understand me, its definitely the phone and wondering if this is a common issue or I just need to go replace my phone. Also being inside the 14 day return, can i just go in there and get another phone from tmobile or do i have to send it off?
i had a similar problem, i was on the phone with my gf the other night while in a car and she couldn't understand me because of all the noise, this may be because there is no second noise canceling mic. the funny thing is when i use to call on my g1 it wasn't a problem and that phone only has one mic, this is making me reconsider and go back to HTC
With all the phones getting noise canceling mics, I am starting to wonder if they really help alot....iPhone, Nexus, Droid X even has 2...
I saw some vid test of iPhone noise canceling and it didnt seem to work.....
2071 said:
i had a similar problem, i was on the phone with my gf the other night while in a car and she couldn't understand me because of all the noise, this may be because there is no second noise canceling mic. the funny thing is when i use to call on my g1 it wasn't a problem and that phone only has one mic, this is making me reconsider and go back to HTC
Click to expand...
Click to collapse
Take the phone back and exchange it for a new handset. I have no problems at all. After reading this post, I even tested it out and called a few friends and asked them if they could hear me ok both on the phone and on speaker.
If you're talking about the HTC HD2, that's the worst OS ever. Windows? Seriously? Over Android?
Well, if it's any help:
My first Vibrant had a faulty headphone jack, that would short out at the slightest touch. I'm talking: 'brush-the-cable-or-jack-and-it-shorts' shorting out. It was completely unacceptable.
And that's what kind of worries me with the phone. It doesn't rattle or anything, and is solid in terms of plastic construction -- but it just feels cheap.
I guess we'll find out more in the coming weeks. Thanks for reporting that microphone issue. I'll be asking my friends to report on my voice quality to ensure that mine is working properly.
I have the exact same problem....this only after I rooted... what the heck is going on?
There's no automatic gain control. The mic input easily clips. Most other devices adjust the input to the noise floor where a loud voice easily walks over the background.
Any solujtion guys?
I don't have any solution, but I can't hear and they can't hear me when I'm driving in my car. Never was an issue with my G1 or MT3G. I've been using the headphone w/mic that came with the phone for when I'm driving. (to cheap to buy a bluetooth headset) I did cut one of the sides off of that so it's just for one ear now. (left the side with the mic obviously.)
As of about 2 weeks now, i have been getting this same complaint from a few people. They used the exact term "u sound like a robot or something" i have no clue what it may be and im past my 14days, thinking about just calling tmobile and complaining b/c its getting annoying.
$5 says one of you in this thread has your finger over the mic hole... just saying.
I noticed through the Bluetooth in my car which has always worked flawlessly my Vibrant comes through as having really muffled scratchy sounds at times. Full signal strength. I sound bad and the person talking sounds bad. This works flawlessly with my 5800, 3 iPhones, E65. All on the same routes I use every day.
s15274n said:
$5 says one of you in this thread has your finger over the mic hole... just saying.
Click to expand...
Click to collapse
I tried that and it didn't help. The microphone was saturated and clipping. The other party couldn't hear anything over the noise.
while driving I have been told that I sound like I am under water.
this was one of the reasons, I traded in mine for a new unit. waiting on a fix
this happens to me especially when i'm driving and i have the air on high. Im sure it doesn't help that i have a 3inch exhaust and a big turbo making noise either though
I have the same problem on my UK version (Galaxy S).
I have tinkered with the voice TX levels in one of the service menus but it made no difference. No matter how loud I speak into the mic it never gets louder at the other end! It's only just audible and it's driving my friends mad to the point where they can't be ar5ed to phone me!!!!!!!!!!!!!
Thanks guys.
I just want to jump in here even though this is an old thread so i can log my complaint too - the voice quality of the mic microphone on this phone is really poor - i am under the 14 days return and i'm am really close close to returning both of them i bought... anybody come up with a fix? A replacement microphone with better quality would probly go a long way.
I've been getting complaints from the other side as well. Even when using the voice recorder it doesn't sound very clear. I've been using the headset a lot, but I don't think its any better w/o it. Oh and also, often I try to use voice search and it says i didn't say anything... I then plug unplug and then it works. Dunno whats going on.
Also, I put it to charge yesterday, and it wouldn't turn on - only the home keys were lighting up. So I pulled out the battery and it smelled burned. Still does 24 hours later.
But it seems to be working fine anyway.
How long does warranty replacement take if ur past 30 days?
Thanks!
The vibrant is pretty much unless for me for phone calls. I switched back to my nokia N900. i can not make phone call from in my car the people on the other line can not hear me at all. Even in quiet areas its still muffled/choppy. My finger is not over the mic hole. My nokia has no problems with this at all even in a very very loud car with the windows down going 60.

Microphone low sensitivity when not on speaker

I have noticed an issue that did not exist with the Galaxy Nexus.
When not on speakerphone the microphone sensitivity is down-regulated significantly from the way it is when it is on speakerphone.
Frequently people connect the phone via auxiliary cable in the car (as a hands-free approach), but in order for it to route the audio to the speakers for the car, it cannot be on speakerphone. However when not on speakerphone the sensitivity of the microphone is limited, it is not the same as on speakerphone, therefore unless you have the phone right beside your mouth, the other party will be unable to hear you (due to low volume).
I assume this is an software change in 4.2, I have tested the issue on two Nexus 4's. When turning back on speakerphone, the microphone increases sensitivity again, and the other party is able to hear clearly again.
This poses a problem if you want to have the phone in your car connected to auxiliary and not right beside your mouth/face. I assume they added this because they assume that if the phone was not on speakerphone then it would be right beside your mouth/face during a call, however this is not at all always the case, especially if you connect your phone via aux in the car.
Anybody else experienced this? Any work-around?
Yes, thats really a shame.
I think, it is the noise cancellation. Nexus One has Niose Cancellation, too.
There I've found out, that I have to make a change in the build.prop to disable this
but I really don't know, where to find the line in build.prop to disable the noise cancellation.
And: You have to root your phone to do this.
It's really a shame, I can't use my Nexus 4 in my car plugged into the auxiliary input
hmm anyone can disable it via build.prop?
reminds me a of the days in Nexus one..
I've opened an issue on Google.
Hoping for many votes, that they can see it.
UKROB86 said:
I have noticed an issue that did not exist with the Galaxy Nexus.
When not on speakerphone the microphone sensitivity is down-regulated significantly from the way it is when it is on speakerphone.
Frequently people connect the phone via auxiliary cable in the car (as a hands-free approach), but in order for it to route the audio to the speakers for the car, it cannot be on speakerphone. However when not on speakerphone the sensitivity of the microphone is limited, it is not the same as on speakerphone, therefore unless you have the phone right beside your mouth, the other party will be unable to hear you (due to low volume).
I assume this is an software change in 4.2, I have tested the issue on two Nexus 4's. When turning back on speakerphone, the microphone increases sensitivity again, and the other party is able to hear clearly again.
This poses a problem if you want to have the phone in your car connected to auxiliary and not right beside your mouth/face. I assume they added this because they assume that if the phone was not on speakerphone then it would be right beside your mouth/face during a call, however this is not at all always the case, especially if you connect your phone via aux in the car.
Anybody else experienced this? Any work-around?
Click to expand...
Click to collapse
Thank you so much for bringing this up. This is my main beef with the phone coming from my Gnex. Hopefully a fix can be found soon.:good:
My suspicion is that this has to do with noise cancellation. The way noise cancellation works is that there are two different microphones at opposite ends of the phone; the one farther away from your mouth picks up ambient sounds and, more faintly, your voice. The one nearer your mouth picks up ambient sounds and, more loudly, your voice. What gets sent over the phone connection is, effectively, the difference between the signals from the two microphones, leaving mostly your voice.
If the two microphones are roughly equal distances from your mouth, they both pick up your voice about equally strongly, meaning that your voice is mostly filtered out with the rest of the ambient noise. Speakerphone mode disables the noise cancellation, so your voice comes through strongly.
.... as I've said in the second post. Other phones don't have trouble with it.
Send from my iPhone 6s
FormelLMS said:
.... as I've said in the second post. Other phones don't have trouble with it.
Send from my iPhone 6s
Click to expand...
Click to collapse
Exactly. This is not simply a noise cancellation problem IMO. Other phones have noise cancellation too but don't have this problem.
FormelLMS said:
.... as I've said in the second post. Other phones don't have trouble with it.
Click to expand...
Click to collapse
Sorry for inadvertently repeating what you said in that post; it's been nearly two weeks since then, and I had forgotten it had been previously mentioned.
Perhaps the other phones with noise cancellation that don't exhibit this behavior simply turn it off if a headphone is plugged in. That would make sense for a speaker-only headphone, but not necessarily for a headphone with an inline microphone, where the voice microphone would still be nearer to you than the auxiliary microphone. If that's the case, it would be nice if that setting were exposed as a controllable option.
Please look here and add as many stars, as you all can:
http://code.google.com/p/android/is... 4&colspec=ID Type Status Owner Summary Stars
I'm the only one who has told it to google and with one star I think no one will see this problem there.
So we have to gewt as many stars and comments as possible.
Any developers can help with the build.prop line to disable this?
I remember pm founder of cyanogen mod and he pointed me the line to disable in nexus one..
I heard if you get an external mic it is much better but I haven't tried myself. This is annoying because I usually just use the aux with my nexus s with no problems >.< Anyone out there got any other solutions?
Yea seriously bump on this topic. This is a massive problem..
Have you all voted on Google page for this problem?
FormelLMS said:
Have you all voted on Google page for this problem?
Click to expand...
Click to collapse
I voted for 1, lets make another
Yes big problem.. I am driving using speaker phone and I can't hear ****..
mgear356 said:
Yes big problem.. I am driving using speaker phone and I can't hear ****..
Click to expand...
Click to collapse
It's the other party not being able to hear when on aux.
Misread.. But Yea if using speakerphone to avoid this problem ull barely be able to hear them, simply not loud enough

[Q] Earpiece distortion

HI there guys.
Brand new to this forum.
I've searched for days and I'm unable to find a solution.
I'm experiencing a crackling or a distortion on phone calls at certain volumes. I noticed it with certain pitches in peoples voices it would cause a vibration in the ear speaker and some distortion in the sound. Kind of like the speaker is being over driven or has too much power going to it. It usually goes away if I turn the volume almost all the way down, but this is obviously not a practical option since I'm not always making phone calls in a dead silent room. The speaker phone works fine. This only happens when I'm using the earpiece. Is this normal? Is it related to the camera autofocus sensor rattle? Are the sound vibrations from a person's voice enough to set off the rattle? It's really annoying as I tend to make phone calls a lot and I don't like using speaker phone or a headset. Does anyone else have this problem?
From what I can tell, it happened and was normal in the S4. (http://forum.xda-developers.com/showthread.php?t=2280930).
Please help. Im deciding if i need to return it.
..
fffft said:
It's too bad that you didn't describe it in more detail.. i.e. give us steps to replicate it. A recording of the distortion would have been helpful too. I haven't noticed what you describe but it sounds like the gain or auto gain is too high and your earpiece speaker is being overdriven.
There is a gain setting in the service mode menu but first you need to distinguish an app issue or possibly damaged speaker before messing around in the hidden settings. See if you can find an audio app that will give you a wider adjustment range for your system volume and gain.,
.
.
Click to expand...
Click to collapse
Thank you for the reply.
If you go into the service menu, the go into the low frequency test. At 100hz and 200 hz there is a little bit of buzz in the headset reciever unless you really push it against your face (which i assume kind of tightens the spaces in the plastic and prevents whatever vibration in the speaker is occuring).
Hmm.. the vibration is akin to as if you were speaking into some cellophane wrap; like some film (maybe for waterproofing) is covering the speaker.
Oh. It's also worth noting that I cannot replicate the issue on Skype or Viber. Those sound crystal clear.
Bump. Anyone?

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