Proximity sensor during a phone call - X Style (Pure) Q&A, Help & Troubleshooting

I'm having a problem where the screen doesn't turn back on when I pull the phone away from my ear during a phone call. Mostly, I am trying to hang up on a phone call but the screen won't turn on unless I hit the power button. The proximity sensor works because if I wave my hand over the screen, the notifications pop up. Anyone else having this issue? Thanks in advance.

There's 3 of them two on the bottom and another top left which is used for calls could be that one that's defective

Compressed air.

dhoppy said:
I'm having a problem where the screen doesn't turn back on when I pull the phone away from my ear during a phone call. Mostly, I am trying to hang up on a phone call but the screen won't turn on unless I hit the power button. The proximity sensor works because if I wave my hand over the screen, the notifications pop up. Anyone else having this issue? Thanks in advance.
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Same here.
Top left sensor works. Just leaves the phone dark.

Same here as well, but only on longer calls
Sent from my XT1575 using XDA Free mobile app

Related

Display goes on and off during calls

When I'm on handsfree during a call and trying to access the phones menus or programs, the screen first lights up after pressing pwr button, stays on for about 0,5sec, then goes black, then flickers on again, then off, then on again, and then off!
Sometimes I manage to get it to stay on by pressing on the screen repeatedly during the first 0,5sec. But usually I go through that whole procedure and have to repeat it until I manage to access the phone.
Anyone experienced the same thing? Only happens during call.
tantanx said:
When I'm on handsfree during a call and trying to access the phones menus or programs, the screen first lights up after pressing pwr button, stays on for about 0,5sec, then goes black, then flickers on again, then off, then on again, and then off!
Sometimes I manage to get it to stay on by pressing on the screen repeatedly during the first 0,5sec. But usually I go through that whole procedure and have to repeat it until I manage to access the phone.
Anyone experienced the same thing? Only happens during call.
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Same thing here, I use a BT headset. It is quite annoying.. I think it is trying to shut down the screen, because of battery saving. But I want to use the phone while speaking
Could have to do with the proximity sensor maybe?
Yeah it is to do with the proximity sensor. To solve this issue I try not to hover my finger over the top of the phone where the speakers are located (I think this is where the proximity sensor is placed).
oscar90 said:
Yeah it is to do with the proximity sensor. To solve this issue I try not to hover my finger over the top of the phone where the speakers are located (I think this is where the proximity sensor is placed).
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yes, it is placed to the right of the speaker.
if u look at the phone in bright sunlight you can see the sensor

Accidental disconnecting of calls with cheek

Hi,
I realised that sometimes when I am talking on the phone I could accidentally disconnect a call with my cheek. I know there is supposed to be a proximity sensor thing preventing it from happening. But still it happens now & then. Is there any apps to lock the screen while on call? or a sliding "OFF" button? So the call won't get disconnected that easily with a touch while on call?
henfeb said:
Hi,
I realised that sometimes when I am talking on the phone I could accidentally disconnect a call with my cheek. I know there is supposed to be a proximity sensor thing preventing it from happening. But still it happens now & then. Is there any apps to lock the screen while on call? or a sliding "OFF" button? So the call won't get disconnected that easily with a touch while on call?
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also looking for something like this.
While in a call, press the home button or the power button. That will prevent you from hanging up.
henfeb said:
Hi,
I realised that sometimes when I am talking on the phone I could accidentally disconnect a call with my cheek. I know there is supposed to be a proximity sensor thing preventing it from happening. But still it happens now & then. Is there any apps to lock the screen while on call? or a sliding "OFF" button? So the call won't get disconnected that easily with a touch while on call?
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First check you have all the latest software updates. If it is still a problem send it back (if its under warranty)!!
The proximity sensor is meant to turn the screen off when the phone is by your face and this deactivates any buttons that could be pressed. When you remove the phone from your ear the screen should automatically turn back on. If the screen is on when its next to your ear there is something wrong. You should not have to use an app or press anything so I suggest getting in contact with HTC asap.

Screen turns on while I am on the phone and my cheek turns off call. What to do?

I am sooooooo tired of this.
When I had 2.2 I had no issue, but, ever since I upgraded to Gingerbread (2.3) the screen will just turn on out of no where while I am on the phone and a lot of times my cheek will turn off the call or sometimes mute the call. It is so darn annoying.
Is there anything that can be done to fix this issue? I am sure I can't be alone with this.
Odin back to 2.2 and confirm that it is software and not your sensor that has gone bad.
Sent from my SPH-D700 using xda premium
My wife and I have the same phones and she compains of this too. I never have an issue with this on my phone. But, she can use my phone and have this problem. She also said she never had this problem on froyo, only after the gingerbread update.
I've tried installing several proximity sensor apps that are supposed to lock the phone when you put the phone to your ear. But not had the luck witht them that I was hoping for. The phone will lock, but the dialer stays on top of the lock screen. You are only taken to the lock screen after you hang up and the dialer goes away. Please let me know if someone has a solution like this that works!
I think the difference is how she holds the phone to here head. I've noticed her ear doesnt complete cover the proximity sensor all the way. She also likes to hold the entire phone screen tight to her cheek. I've tried to encourage her to hold the phone a little different, but she would rather that it just work for her. She also wants me to restore her phone back to froyo. I hate the idea of that.
Sent from my SPH-D700 using XDA App
also make sure your screen is clean. perticaly around sensor. had a problem with screen not turning off when on phone once and as soon as cleaned screen problem went away.
Just press the power button when your on a call so ths seen won't turn on
Sent from my SPH-D710 using xda premium
Yes, that's a good suggestion, but that wont always keep the screen off. I agree that it *should*.
To test, I call my voicemail.
Putting my finger over the proximity sensor will cause the screen to turn off. Now, lightly pressing the camera button to its half way point caused the screen to turn on. Pressing the volume buttons also turns the screen on. So, overly gripping the phone will turn on the screen.
Next test, turn off the screen with the power button. First call to VM, turn off screen with power button, screen stays off while I try to press volume button, but turns on with half press of camera button.
Seconds call, turn off screen with power button, screen turns on when pressing volume or camera button.
I continued making a few more test calls with these same mixed results. Finger over the proximity sensor always turns the screen off if it was on previously. I just can't get the screen to stay off during a call for my wife. I've tried to convince her she just needs to use a BT headset or wired one for long phone calls. She doesnt care for the solution. LOL.
Thanks,
Smoke.007
Sent from my SPH-D700 using Tapatalk
I should also mention I'm on CleanGB 1.1.2 EL30 modem. This problem happened for her when she was on Sprint's stock GB rom too.
Thanks,
Smoke.007
Sent from my SPH-D700 using Tapatalk
I find that the proximity sensor doesn't work well through hair. if i get a little hair in front of the sensor it would turn on and my cheek would hit end.
My proximity sensor stopped working on CM9, but works just fine on a TW rom (CleanGB). It's not a hardware issue that I assumed previously. Ditto autorotation...
Its not your phone or apps, its Gingerbread for the epic. It has done this since day one for me and others. It particularly happens when you get a text message while on a call. The only thing you can do is if you see it light up, just pull away from your face and then back to it and it will go back off.
I upgraded both our phones to Cyanogenmod 9 beta 1 and she hasn't complained about the proximity sensor problem yet. I think it's almost been 2 weeks. Otherwise, she was about to throw her phone out a window because she was so frustrated.
I've noticed the sensor is setup so there is some delay when turning the screen on and off. So, having the screen come off your face for a second or switching ears quickly, won't aways cause the screen to come back on. So far so good. Plus, I LOVE ICS. It's been a perfect daily driver!
Cheers,
Smoke.007
Sent from my SPH-D700 using XDA
When call is connected go to home screen then push power button

Incoming call screen while in pocket issue

I keep my Nexus4 in my jean pocket with the screen facing inward and I am having the incoming call screen problem causing some un-intended actions.
While the mobile is in pocket and a call comes, I sometimes skip it by using the volume rocker to silence it and leave it in pocket. But when I take it out after sometime, I would be seeing all sorts of key events registered on the screen (due to screen on and in contact with my pocket) causing random opening of apps and quick settings.
Ideal solution would be to keep the screen off when incoming call comes while the phone is still in pocket and turn the screen on only when the phone is pulled from the pocket (Using Proximity sensor). I searched and could not find any app which would do this for me. Any other suggestions to prevent the random touches from happening?
I'm running CM10.1 on my N4
vpraveenis said:
I keep my Nexus4 in my jean pocket with the screen facing inward and I am having the incoming call screen problem causing some un-intended actions.
While the mobile is in pocket and a call comes, I sometimes skip it by using the volume rocker to silence it and leave it in pocket. But when I take it out after sometime, I would be seeing all sorts of key events registered on the screen (due to screen on and in contact with my pocket) causing random opening of apps and quick settings.
Ideal solution would be to keep the screen off when incoming call comes while the phone is still in pocket and turn the screen on only when the phone is pulled from the pocket (Using Proximity sensor). I searched and could not find any app which would do this for me. Any other suggestions to prevent the random touches from happening?
I'm running CM10.1 on my N4
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I would try possibly SmartCover or Proximity Screen On.
You could just hit the power button after you hit the volume rocker.
Sent from my Nexus 4 using Tapatalk 2
hhairplane said:
I would try possibly SmartCover or Proximity Screen On.
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I would want the screen to be on/off based on proximity only during incoming call. Other times I prefer turning it on/off with power button
rysup said:
You could just hit the power button after you hit the volume rocker.
Sent from my Nexus 4 using Tapatalk 2
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Hmmm.. that's one more step to do additionally but I guess that's the easiest way as of now.. thanks
vpraveenis said:
I keep my Nexus4 in my jean pocket with the screen facing inward and I am having the incoming call screen problem causing some un-intended actions.
While the mobile is in pocket and a call comes, I sometimes skip it by using the volume rocker to silence it and leave it in pocket. But when I take it out after sometime, I would be seeing all sorts of key events registered on the screen (due to screen on and in contact with my pocket) causing random opening of apps and quick settings.
Ideal solution would be to keep the screen off when incoming call comes while the phone is still in pocket and turn the screen on only when the phone is pulled from the pocket (Using Proximity sensor). I searched and could not find any app which would do this for me. Any other suggestions to prevent the random touches from happening?
I'm running CM10.1 on my N4
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i have the same problem as you. Have you solve it yet ?
ga_ran said:
i have the same problem as you. Have you solve it yet ?
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As rysup mentioned, now instead of silencing with volume keys, I use the power key to turn off and silence while in pocket. That way the screen is turned off and no accidental touch/swipes. I take it out of the pocket and use the power key to turn on the screen again. Not the best way but it works for now.
PS: You should have power key to reject calls in accessibility settings disabled. Otherwise pressing power key will reject the call instead of silencing.

[Q] Buttons Being Pushed During Calls

Whenever I'm talking on the phone and holding the phone with my shoulder and face, no hands, my cheek presses buttons on the dialer, opens apps, changes my calendar, date and time, all kind of annoying things. My only work around is to hit the power button the turn the screen off, which is very inefficient. Is there any other way around this, some setting or something? I've never had this problem on any other phone. Thank for the help.
Ditto
Sent from my Nexus 4
Proximity sensor issue? Or that it isn't covered enough when it rests between your shoulder and face. Is it the same when you hold the phone normally when on a call?
Sent from my Nexus 4 using Tapatalk 4 Beta
[email protected] said:
Whenever I'm talking on the phone and holding the phone with my shoulder and face, no hands, my cheek presses buttons on the dialer, opens apps, changes my calendar, date and time, all kind of annoying things. My only work around is to hit the power button the turn the screen off, which is very inefficient. Is there any other way around this, some setting or something? I've never had this problem on any other phone. Thank for the help.
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Check to see if your screen protector is partially covering your proximity sensor.. or your case or something else..

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