[Q] Custom rom install history - Samsung Warranty Service - i9505 - Galaxy S 4 Q&A, Help & Troubleshooting

Hi.
I can't find answer to this. I know that triangle away delete the number of installed custom roms but does they have any way to check that i had custom roms? I know the issues with samsung and warranty policy so i want to be sure that i can fight back if they refuse to fix my phone because of knox. (overheating) If they do this, this will be my last samsung phone.

Triangle Away worked when all the S4 had was the flash counter, but it doesn't do anything when it comes to the Knox flag. Once the Knox flag is tripped by installing a custom recovery, it stays tripped. There is no way to reset it. So Samsung has an easy way to check.
If warranty is a concern, there are ways to root that do not trip the flag. However, you're stuck with Touchwiz.

Strephon Alkhalikoi said:
Triangle Away worked when all the S4 had was the flash counter, but it doesn't do anything when it comes to the Knox flag. Once the Knox flag is tripped by installing a custom recovery, it stays tripped. There is no way to reset it. So Samsung has an easy way to check.
If warranty is a concern, there are ways to root that do not trip the flag. However, you're stuck with Touchwiz.
Click to expand...
Click to collapse
Oh i know it (i used to change firmware on old sony ericsson phones). I can lie about the knox since some people get it changed by samsung tools, thats why im asking if they have any other way than knox, like under bootloader. My phone is overheating because of hardware problem, i want to be prepared for service reject (stories about rejecting repair of defective screen etc.).

They might not even check the flash counter. You can give it a shot. The worst that might happen is that they send it back (Unless they repair it without consulting with you and charge you for it).
My phone also gets pretty hot when playing games and the phone is charging at the same time. It burns my finger if I keep it in one place, literally.
I guess that's how they intended it to work..

@VanHelsing091: I misunderstood your question. Sorry about that. As GDReaper points out, they may not even check for a tripped Knox flag. If they don't, there's really no way we know of that they can tell if the device has had a custom ROM flashed.

@GDReaper
But mine is getting 50 degrees on main screen, watching photos etc. over 65 while doing anything else, over 70 while charge and using chrome even on locked cpu clocks under 1300mhz.
@Strephon Alkhalikoi
Thanks. If they refuse to repair my phone on warranty because of knox - that will be a lie (damaging phone by custom rom... sure, without touching OC in kernel tools), so i wanted to be sure if i can lie too about phone history, it happened before triggering knox anyway.
Im hoping for the best and good service, if not then i may start one of those big posts about company vs user. Thanks again.

Related

[Q] [I9500] Knox flag

Hi, I've been reading about knox flag and warranty and rooting and everything related, but i really haven't found an explanation of what happens to my phone if i trip the Knox flag besides losing my warranty and not being able to get a knox container, some people say wifi starts to malfunctions and something like that, so, is that true? does something else gets broken?
I really want to root my s4 so i can remove a lot of things i don't like and i dont care about losing the warranty or the knox.
tx!
edit: not even 1 reply???

KNOX 0x1- So what should I be afraid now?

After an unsuccessful installation of ROOT I could run the Knox
So the device manufacturer's warranty void ... What else needs to know in order not to destroy the device?
Nothing, you are god.
No seriously, Knox 0x1 is just a binary counter showing that you have modified your device rendering your customer warranty invalid**. It doesn't affect any of the phone/Knox functions and you can continue using everything as it is.
** If you live in the EU you have a "protected" warranty. You can google/serach around to find more about this it has been discussed numerous times in the forum
shlomoreuven said:
After an unsuccessful installation of ROOT I could run the Knox
So the device manufacturer's warranty void ... What else needs to know in order not to destroy the device?
Click to expand...
Click to collapse
Well, you only have 2 problems:
- if you will ever need a warranty repair it MUST be for something that you can PROVE it was Samsung's fault or you will have to pay their (inflated) prices (as an alternative if the phone is completely dead they will never be able to see that knox was 1);
- you might have problems running some programs - the Knox safety container most obviously, but there might be other programs refusing to run (stuff with protected media comes to mind - RIAA are known to be paranoid and to force many other software companies to play at the same level of craziness).
a free bird
Do not be afraid!
Now you are a free bird:laugh:
Try attempts to root and flash custom recoveries
way to go...:good:
I enjoy my N9005 with Knox 0x1 than with Knox 0x0 ?
nothing., it just means that your device has lost its virginity and there's no losing it second time
Depending on where you are, you may have voided your warranty. But in the case that you need repair you can still pay a fee and get serviced.
Nothing to be stressing about

[Q] N9005 : Is it safe to install cwm/other recovery, will it temper knox

hello guys
I have N9005 Galaxy Note 3
latest UK NG1 rom installed, i found a method of rooting without tempering knox status
but is there any method of install custom recovery without changing knox status
and what are other disadvantages of knox 0x1 except warranty, as my phone doesnt have local warranty
You can't install a custom recovery or custom kernel without tripping knox.
Knox is not necessarily for warranty but rather for the knox "app" on your phone. Knox is like having two phones in one. If you run the knox app you will see a separate android environment that is considered secure and you can install apps etc in there. People use this knox environment with their work email etc. Typically, if you use your phone and leave a company for example, they will remotely wipe your phone. In this case, only the Knox partition is wiped and your personal phone side remains untouched.
Tripping Knox tells people that Knox's security is not guaranteed anymore and Knox ceases to function on that phone.
If you've never used knox and don't have a need for it, tripping it won't harm you.
Another alternative is safe strap. This lets you use something that looks nearly identical to a custom recovery (with similar functions), but it was created for phones that can't write over their recovery partition. The AT&T and Verizon US phones have a version that works well. The AT&T safestrap works on the T-Mobile Note 3 and might work on your version. Research it and see if it works for you.
effortless said:
You can't install a custom recovery or custom kernel without tripping knox.
Knox is not necessarily for warranty but rather for the knox "app" on your phone. Knox is like having two phones in one. If you run the knox app you will see a separate android environment that is considered secure and you can install apps etc in there. People use this knox environment with their work email etc. Typically, if you use your phone and leave a company for example, they will remotely wipe your phone. In this case, only the Knox partition is wiped and your personal phone side remains untouched.
Tripping Knox tells people that Knox's security is not guaranteed anymore and Knox ceases to function on that phone.
If you've never used knox and don't have a need for it, tripping it won't harm you.
Another alternative is safe strap. This lets you use something that looks nearly identical to a custom recovery (with similar functions), but it was created for phones that can't write over their recovery partition. The AT&T and Verizon US phones have a version that works well. The AT&T safestrap works on the T-Mobile Note 3 and might work on your version. Research it and see if it works for you.
Click to expand...
Click to collapse
It's nice to see a good, informative response to questions regarding knox.
effortless said:
You can't install a custom recovery or custom kernel without tripping knox.
Knox is not necessarily for warranty but rather for the knox "app" on your phone. Knox is like having two phones in one. If you run the knox app you will see a separate android environment that is considered secure and you can install apps etc in there. People use this knox environment with their work email etc. Typically, if you use your phone and leave a company for example, they will remotely wipe your phone. In this case, only the Knox partition is wiped and your personal phone side remains untouched.
Tripping Knox tells people that Knox's security is not guaranteed anymore and Knox ceases to function on that phone.
If you've never used knox and don't have a need for it, tripping it won't harm you.
Another alternative is safe strap. This lets you use something that looks nearly identical to a custom recovery (with similar functions), but it was created for phones that can't write over their recovery partition. The AT&T and Verizon US phones have a version that works well. The AT&T safestrap works on the T-Mobile Note 3 and might work on your version. Research it and see if it works for you.
Click to expand...
Click to collapse
Efficient and adequate communication Very helpful.

[Q] Does tripping KNOX disable full affect phone performance

Hi guys so I'm really sorry if this has been asked millions of times but what I want to know is, does tripping the KNOX flag open a huge risk to normal system functionality not working? Now I know KNOX tripping, prevents you from using KNOX related stuff but does it stop you from an average joe using their phone normally, installing apps, sideloading apps, using the camera.
Tripping knox does affect on phone performance when back to stock ?
No it does not
Tripping knox stops you using Knox and also voids your warranty
(Well so called void, people i know still making claims with Samsung even tho Knox is tripped)
I tripped a year ago, and my device is like a fine wine - gets better as each day passes
is knox on 0x1 and back to stock rom is disable OTA and kies update or not ?
Remember Me? said:
is knox on 0x1 and back to stock rom is disable OTA and kies update or not ?
Click to expand...
Click to collapse
OTA should update yes, Knox is just a security feature, it does not medal with the OS if its broke / disabled i.e. 0x1
So knox is only for warranty, nothing else is
Remember Me? said:
So knox is only for warranty, nothing else is
Click to expand...
Click to collapse
Pretty much Let me explain in more detail.
Actually maybe not, Have a read here:
http://www.samsung.com/uk/business/solutions-services/mobile-solutions/security/samsung-knox
Its a security feature, The security is rendered usless if you root the device (Trip the Knox)
Imagine you have this device that is encrypted with the highest level of security.
You root the device, meaning the Security is no longer in place as 3rd party apps can have Root access and can meddle with the security.
The device trips itself 0x1 to say DONT use this security any more its pointless
The device has been compromised........
Trying to explain it in a much simpler process
Maybe another way to explain:
The business you work for, Give you a nice shiny note 3, They want you to use this device for Work too, But they are happy for you to use it for pleasure too.
Now the applications the Business will install are private apps, May contain sensitive information or access to the company via VPN or anything.
They company its self would not want to trust a user to install ANY apps that could hijack the phone and attack the company's software / connections
So Knox comes along.
The business installs the Business side on Knox, And you as a user can use the phone normally
Normally cannot touch Knox, and Knox cannot touch Normal
If you trip knox i.e. Root, Then the security is pointless, This then disabled knox - Now the business owner knows of the security breach and none of the company applications or connections have been compromised.
KNOX counters only affect two things: Warranty and the KNOX secure system.
Tripping KNOX is similar to breaking the seal on any piece of hardware. It renders your warranty void. This doesn't mean they won't repair it, just that it'll cost you money. You can always get additional insurance if you worry about it. If you're in the EU it doesn't matter at all. (unless you do something to cause a hardware defect.)
Secondly, KNOX has two parts, the counter and the security container. The latter is an environment on your phone in which you can work and store files. (like a virtual machine.). Any files inside the KNOX container can't be accessed outside it. This is mainly aimed at the business and government market. 99% of regular users do not even enable KNOX's security container. (you have to start it yourself, if isn't active by default.)
Tripping the counter disables the container, for obvious security reasons. (so if you have any files inside they're gone.)
It does not affect anything else.
i had rooted my device a month ago and trapped knox but now i cant even install updates for my device so is there any way to recover it ?
So once u root and trip knox u can't receive ota updates? Is flashing with Odin the only way?
Sent from my SM-G900T using XDA Free mobile app
When you root you can't (and shouldn't) use OTA. When you trip KNOX you can't use OTA.
ODIN is the only option. Any update by any method risks disabling the root method, so think very carefully before updating.
knox
This is like a spam and a virus ,any bussiness owner can modify or block you're phone. I was force to install custom rom because knox block and delete google play on my S9+.Read more on google play reviews who install Samsung Knox Manage.
Replying to 5 year old posts and not a Note 3 .

[Q] Reading the custom binary counter

Hello all, I've got a AT&T S4 sgh-i337 with the locked mk2 bootloader. Bought new, still under warranty (well.. supposedly
I'm trying to go back to bone stock to return it; I think I did because when going into odin download mode, I see the following:
PRODUCT NAME: SGH-I337
CURRENT BINARY: Samsung Official
SYSTEM STATUS: Official
KNOX KERNEL LOCK: 0x0
KNOX WARRANTY VOID: 0x0
CSB-CONFIG-LSB: 0x30
WRITE PROTECTION: Enable
eMMC BURST MODE enabled
I did lots of reading and found some info I don't completely understand (go figure haha). I read that even when the S4 does not DISPLAY the binary counter, said counter is still there and reviewed when the phones are returned.
My 2 questions are...
1) if the custom binary counter is indeed there, is there an adb shell command I can run to READ the counter?
2) if the binary counter is there and I need to reset it... will the triangle away method work with my locked (and "unlockable" mk2 bootloader? -- under supported devices for triangle away, I see "Samsung Galaxy S4 AT&T SGH-I337 UNLOCK BOOTLOADER".. I'm afraid they meant to say "UNLOCKED" bootloader... in which case, I'd be out of luck.
Thanks a bunch!
R
No one knows? any info or guidance? Thanks
The following is just my opinion.
Both Samsung and AT&T offer a 1 year warranty on the Galaxy S IV phones. Since you are on MK2, I would guess your phone is at least 1-1/2 years old, so any worry about the warranty is pointless, since the phone is no longer under warranty.
You want to return the phone to AT&T? If that is the case (you don't state where) then the likelihood of anyone checking any of the counters is extremely unlikely, let alone any hidden counter, if it exists.
In my opinion, I wouldn't worry about it. Just flash it back to full stock, whichever version you can put your hands on, and you'll be fine.
creepyncrawly said:
The following is just my opinion.
Both Samsung and AT&T offer a 1 year warranty on the Galaxy S IV phones. Since you are on MK2, I would guess your phone is at least 1-1/2 years old, so any worry about the warranty is pointless, since the phone is no longer under warranty.
You want to return the phone to AT&T? If that is the case (you don't state where) then the likelihood of anyone checking any of the counters is extremely unlikely, let alone any hidden counter, if it exists.
In my opinion, I wouldn't worry about it. Just flash it back to full stock, whichever version you can put your hands on, and you'll be fine.
Click to expand...
Click to collapse
Thank you very much for taking the time to reply creepyncrawly! Much appreciated.
I was going to return it to Samsung as I bought it refurbished at BB a couple months back.. I believe they honor the 1hr warranty on factory refurb phones (but I might be wrong)
Anywho.. I kept working on it, testing new stuff, different stuff and finally was able to get everything working nicely by forcing it to take the I337UCUFNB1 upgrade.
Thank you again, cheers!

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