[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk. - Nexus 6P Q&A, Help & Troubleshooting

[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk.
Hello, im trying to buy the Nexus 6P frost of 64gbs but when I try to make the order system declines because of high-risk..
I've tried several times but still the same.
Someone have the same issue?
Thank you.

Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app

ylexot said:
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app
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I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.

D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
Click to expand...
Click to collapse
Remove the card from your wallet account and add it back again,then try ordering. That's what worked for me.

D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
Click to expand...
Click to collapse
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.

PaisanNYC said:
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
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Click to collapse
As i said, I bought the Nexus 5 with the same account, card and country based.
Google is not being proactive with security if this "proactivity" doesn't allow you to make a purchase.
Banks already has their own security systems, so there's no reason why Google should be that kind of strict in payments options. They're losing business opportunities.
Ill figure out the way to buy it, then, Il post the solution. But I'm sure that I going to get it.

Even i ordered from outside the US and faced this issue several times. Try what i said.
Sent from my HTC One_M8 using XDA Free mobile app

This is what I did. I live in Jamaica but have a USA account with a US bank. I used a VPN on my laptop (hotspotshield) and I ordered using that card and shipped to a freight forwarding address in the USA and my order went through ok, I think I'm one of the first orders to go through too as I noticed the nexus 6 website ended with /nexus/6 so I had /nexus/6p on auto refresh which eventually went live and I ordered immediately.
Sent from my Q10 using Tapatalk

Related

Unable to buy "foreign" apps.

Anyone have any idea why I cant buy apps from the UK ect that are listed in the market?...It wont take my default Amex card and keeps asking for a new card. This only happens with non US apps.
thanks.
Interesting...buying foreign currency apps...will only work with a Mastercard, not my Amex. Problem Solved.
I have a visa and everytime I wanna purchase from out of the country. I gotta call visa and ask them to take a hold off for 24 hours they do and it works. I guess they do that for security purposes
Sent from my DROIDX using XDA App
Well adding the Mastercard as a second card using Google Checkout worked for me. Didnt have to call anyone..thank god.
harsaphes said:
Well adding the Mastercard as a second card using Google Checkout worked for me. Didnt have to call anyone..thank god.
Click to expand...
Click to collapse
Yep, I ended up doing the same last November. Would have been nice if a meaningful error message was displayed by the Market letting us know that Amex is not accepted by certain countries/vendors.

Money back from Google Wallet

So now that Google disabled the Google Wallet prepaid card, how do we get our money back we put on it or have access to it.
I logged on to Google Wallet website and only my credit cards I setup show up, the prepaid card doesn't show up. I would think Google would allow you to see and manage that card from the website, but you can't.
What do you guys think of this situation?
I don't really need the money from the card now, but I would think Google should at least send an email to Google Wallet user explaining the situation with the security of the app and fate of our money.
Right there with you buddy. Its bunk.
I have about $20 invested in Wallet myself
I think you can still use the rest of the money on it but you just can't add anymore. I just used it on Friday.
Stealyourface said:
I think you can still use the rest of the money on it but you just can't add anymore. I just used it on Friday.
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Click to collapse
^^^This is correct.
they still should have sent out a brief email....it would have taken approximately 0 effort on their part.....
if this is the case, then they need to start supporting more major credit card companies....like...hmmm....i dunno.....visa lol
My balance says 0. I did find this screen:
http://db.tt/9Kzm33K3
I hope someone like Chase decides to add NFC payments to their banking app. They seem to know what the customer wants.
How about Lucid kernel???
Sent from my Nexus S using XDA App
Lucid kenel? no more?
Sent from my Nexus S using XDA App
I can't even log into my wallet app, its like perpetual "trying to unlock". I assume it'll be fixed quickly, or at least I hope.
Sent from my Nexus S using XDA App
hp420 said:
if this is the case, then they need to start supporting more major credit card companies....like...hmmm....i dunno.....visa lol
Click to expand...
Click to collapse
They would if Visa would let them. Visa is trying to do it's own NFC thing and will not make a deal with Google.
bozzykid said:
They would if Visa would let them. Visa is trying to do it's own NFC thing and will not make a deal with Google.
Click to expand...
Click to collapse
Weird I could have sworn I saw visa joining Google Wallet for NFC and that all the paper work was being taken care of lol.. but if visa makes an NFC app then I'm using both Wallet and Visa ^_^
- Google
I can log in on my phone see my pre paid card. I haven't flashed a ROM in a while though
Sent from my Nexus S 4G using Tapatalk
My money is back on there
snandlal said:
My money is back on there
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Click to collapse
They never removed any prepaid cards. They just disabled adding new prepaid cards.
bozzykid said:
They never removed any prepaid cards. They just disabled adding new prepaid cards.
Click to expand...
Click to collapse
Speak for yourself. At one point my card was still there but money bank would not verify so it said 0 when i actually did have money on there. Finally, my money<---- not card, is back.
Google re-enabled provisioning last night. All is back to normal again. You can recharge and add prepaid cards again.
But the people who reset their wallet app data during the non provision period are stuck waiting for google. Mine still says prepaid unavailable

Weird wallet / Google MasterCard........

When I first got my Nex7 I set it up including Google wallet. It setup my prepaid card and it was the same as on my Gnex and had the same balance. Last night I unlocked the boot loader on my Nex7 and rooted, left the stock Rom. Today I setup my wallet account again and its a new card number with a $10 balance.
I called money network and they told me there is no way I had my same card from my gnex on my Nex7 and that every device will had a different card number but it will be linked to the same email address. This just sounds weird to me.... so now I need to have 2 different wallet accounts and have to have two different balances? Is there a way to backup the app data from titanium backup from my gnex to my Nex7? I'd really like to have the same balance on both devices.
Sent from my Nexus 7 using Tapatalk 2
My (perhaps limited) understanding is that you have one Wallet account with one balance but each device has its own card. No different to you and the missus having credit cards on the same account. The point being that each 'thing' you pay with must be able to be identified uniquely.
There is no need to backup your Google Prepaid card. It is tied to the device and each device has its own balance. You have one transaction history though.
If you were going to add money, beyond the $10 Google gave you, then I could see how it might be nice to have just one card. Maybe some day that can happen. Maybe around the same time they let you use whatever card you want.
Think of it like each device being a different debit card... pay with whichever card you like...
wmoore said:
My (perhaps limited) understanding is that you have one Wallet account with one balance but each device has its own card. No different to you and the missus having credit cards on the same account. The point being that each 'thing' you pay with must be able to be identified uniquely.
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Click to collapse
I'd be fine with that , but unfortunately it doesn't seem to work that way. There is two different balances. I did check my transaction history and it does show all my transactions from my phone. Weird. I really hope at some point google decide to come by in the balances for all devices.
Sent from my Nexus 7 using Tapatalk 2
What happens if you change the Android ID of your device?
phonic said:
What happens if you change the Android ID of your device?
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The universe implodes.
phonic said:
What happens if you change the Android ID of your device?
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Click to collapse
I'm not sure what happens but I know I have seen a few threads on the gnex forums about "secure element" problems with the wallet app and the only fix is to replace the phone. This happened to a lot of people after flashing a Rom.
I'm just going to leave mine be and hope that one day they merge the balances.
Sent from my Nexus 7 using Tapatalk 2

Where is my $25 credit + goodies?

I ordered the Nexus 7 and activated it today. When looking in the account I activated it on I see no mention of the $25 Play store gift card or the free movie and other stuff that should be included according to the product page. I looked at some other threads about this and they all said "it should be there" and I don't see it! I looked in Google Wallet and in my Purchase History in the Play Store and saw nothing! What am I missing? Or am I just a Bad Luck Brian that just doesn't get the gift card?
Thanks.
You don't get the freebies until you physically have the device in your hands and activate it.
Sent from rooted Nexus 7
Same here, Didnt get anything from google...
Just checked on google, Its long list of goodies..
Enjoy content from Google Play
For a limited time, the Nexus 7 comes with some great preloaded content from the Google Play store (subject to change and regional availability):
Movies
Transformers: Dark of the Moon
Music
Coldplay - “Paradise”, from Mylo Xyloto
Rolling Stones - “It's Only Rock N Roll (live)”, from L.A. Friday (Live, 1975)
Busta Rhymes - “Why Stop Now”
Caribou - “Odessa”, from Swim
Merle Haggard - “Pretty When It's New”, from I Am What I Am
Ingrid Michaelson - “Sort Of ([email protected])”
Wild Flag - “Romance”, from Wild Flag
Clap Your Hands Say Yeah - “Skin of My Yellow Country Teeth ([email protected])”
Tom Morello - “Save the Hammer For The Man ([email protected])”
Sharon Van Etten - “Leonard”, from Tramp
Paul van Dyk – Verano (feat. Austin Leeds)
M. Ward - “Primitive Girl”, from A Wasteland Companion
Pains of Being Pure at Heart - “Heart in Your Heartbreak”, from Belong
Thievery Corporation - “Culture of Fear”, from Culture of Fear
Edward Sharpe & The Magnetic Zeros - “Man on Fire”, from Here
De La Soul's Plug 1 & Plug 2 Present - “Must B The Music”, from First Serve
Wye Oak - “Civilian”, from Civilian
JC Brooks & The Uptown Sound - “Sister Ray Charles (Live From The Lot)”
Delta Spirit - “California”, from Delta Spirit
Eskmo - “Exclusive Ninja Tune Mix”
Magazines
Esquire
Food Network
Family Circle
Popular Science
Conde Nast Traveler
Books
Robert Ludlum’sTM The Bourne Dominion
What country did you activate it in?
Sent from my Nexus 7 using xda app-developers app
Got my $25 of goodies in the email after I activated my Nexus over the internet
rmd3only said:
Got my $25 of goodies in the email after I activated my Nexus over the internet
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Click to collapse
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2
I bought mine from staples and I unboxed it, signed into google, saw the credit email in my gmail inbox, then unlocked and rooted and wiped the hell out of it and flashed a custom rom and kernel.
I thought maybe I wasn't going to get the other freebies because I searched google play store and they weren't free. But it was user error, I just had to install the specific apps for google magazines and google movies and books.
Sent from my ADR6425LVW using xda premium
Activated it in the USA and I never got an email or anything! Very confused and I wonder if the latest batch of units have the deal expired maybe?
Edit: yes I bought it from google. I looked through my spam folders in a eventually found the message and it mentioned free content but the link sent me to Google help and I can't find the content.
Sent from my Nexus 7 using Tapatalk 2
It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.
Toast95135 said:
It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.
Click to expand...
Click to collapse
I tried this and the gift card did not appear on the drop down. Nor can I find my freebies anywhere besides in the email mention from Google. I would like to mention I had changed my email address a few days prior to ordering Nexus 7 and all of the order emails including the one mentioning the gift card arrived in the old inbox.
Just tried changing the email back and looking in Google Play but still can't find the goodies or the giftcard so I changed back the email.
You have a really good reason to call customer support.
They will probably enjoy a call from someone they can help, and is not yelling at them.
Should be easily fixable.
He said to do a factory restore. Ugh, I just got this thing all set up!
Now that all my data is gone and lost, I got the email saying I got the giftcard!
Shrink said:
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
Unless they fixed it you can get the $25 on multiple accounts from 1 device. I got two other people $25 dollar credits just from letting them sign in on my device so someone else getting the freebies isn't possible. Neither is getting multiple credits on one account even if you sign on two different devices. Also you have to have a credit card tied to your Google account to get the $25 credit
Sent from my Galaxy Nexus using Tapatalk 2
Factory Data Reset worked for me also
I am glad I found this post. I was getting aggravated that I could not get my credit.
The Factory Data Reset worked for me also. Once I activated it the credit was there automatically.
Now to reload all my apps, music, and books again.
But it was worth.
You guys should have just made a backup with the Nexus Toolkit. :/
Sent from my Nexus 7 using Tapatalk 2
I got my nexus 7 as a gift. When I activated it I didn't get the credit or the other stuff. I did the factory reset (several times actually) but to no avail. When I go to buy an app, there is an 'add card for $25' option which does nothing when I add cards. I tried deleting all my cards, doing a factory reset and none of that made a difference either. I tried calling customer support a couple days ago and he had to escalate since he didn't know how to fix it. I'm still waiting to hear back.
Isn't this your post too?
http://forum.xda-developers.com/showthread.php?p=29095685#post29095685
Yeah. Still haven't figured anything more out yet
Sent from my Nexus 7
Is there a way to contact Google via email to sort this issue out? The Contact Google page doesn't actually offer any email or something.
The factory restore didn't work for ya? Asked Google if there was any other way and they said no. Their number is found on Nexus support page.

Getting the Nexus 6P outside US?

I have been trying for about a week now to get the 6P but the play store wont allow different credit card addresses / different billing address, so I can't get it from there, Huwawei's website has a really long wait time :/, ebay/amazon is super overpriced, is there any other website that does not use the verification that google uses and the price isnt inflated through the roof? I really need a new phone and the Nexus 6P is the best thing ive seen in a while!
Help would be much much appreciated.
Yeah try locally.
Yeah, we don't get nexus devices here and haven't for years, it's terrible . Anything else maybe =/ ?
Austin3161337 said:
Yeah, we don't get nexus devices here and haven't for years, it's terrible . Anything else maybe =/ ?
Click to expand...
Click to collapse
I had no choice but buy from eBay and pay some import taxes. A little bit too expensive, but totally worth it. Greetings from Mexico.
You can try UsGoBuy.com forwarding service. They will give you a valid US address in Oregon, which is a sales tax free state.
Then use that address as a billing address in your Google wallet. You can add any international credit card there as long as you have a valid US address.
Use a VPN service from US and use incognito tab in chrome, so that Google thinks that you are really inside of the US. Order you phone, and wait until the forwarder sends it to you.
If it doesn't work, try setting up a new Google account and make sure that you use vpn and incognito tab.
I personally completed all the above steps successfully, and now I am waiting to get the amount to actually buy the device.
Sent from my iPhone using Tapatalk
Abu-khulzat said:
You can try UsGoBuy.com forwarding service. They will give you a valid US address in Oregon, which is a sales tax free state.
Then use that address as a billing address in your Google wallet. You can add any international credit card there as long as you have a valid US address.
Use a VPN service from US and use incognito tab in chrome, so that Google thinks that you are really inside of the US. Order you phone, and wait until the forwarder sends it to you.
If it doesn't work, try setting up a new Google account and make sure that you use vpn and incognito tab.
I personally completed all the above steps successfully, and now I am waiting to get the amount to actually buy the device.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
That's what I did.....received my 6p on Thursday
Or you can use fishisfast and they will buy on your behalf for a very small fee
Viabox service would buy it for you for free. But I found out that usgobuy is more reliable
Sent from my iPhone using Tapatalk
Abu-khulzat said:
You can try UsGoBuy.com forwarding service. They will give you a valid US address in Oregon, which is a sales tax free state.
Then use that address as a billing address in your Google wallet. You can add any international credit card there as long as you have a valid US address.
Use a VPN service from US and use incognito tab in chrome, so that Google thinks that you are really inside of the US. Order you phone, and wait until the forwarder sends it to you.
If it doesn't work, try setting up a new Google account and make sure that you use vpn and incognito tab.
I personally completed all the above steps successfully, and now I am waiting to get the amount to actually buy the device.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Im trying to do it but when I sign up for a new Google account (to set the country as US), it asks to verify the phone number via text or phone call and theres no way to bypass it
You can use ipcall service to get a free us number
Sent from my iPhone using Tapatalk
Abu-khulzat said:
You can use ipcall service to get a free us number
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Click to collapse
Thanks for your help, I passed all the steps and could order but when I hit Place order it said the order was "high risk" and that it was declined. Any ideas on this?
Didn't get to that point yet. Sorry
Sent from my iPhone using Tapatalk
---------- Post added at 05:18 PM ---------- Previous post was at 04:59 PM ----------
Austin3161337 said:
Thanks for your help, I passed all the steps and could order but when I hit Place order it said the order was "high risk" and that it was declined. Any ideas on this?
Click to expand...
Click to collapse
Which forwarding service did you use?
Sent from my iPhone using Tapatalk
Abu-khulzat said:
Didn't get to that point yet. Sorry
Sent from my iPhone using Tapatalk
---------- Post added at 05:18 PM ---------- Previous post was at 04:59 PM ----------
Which forwarding service did you use?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Honestly, it was too much work or maybe I'm just too lazy, it was cumbersome. It came out at around 597 $ (64 GB Aluminum) because of tax, and it would not accept my payment, I went on ebay and found a good seller who is selling it unopened and brand new at 620$, I didn't mind the extra 23 $, and finished the order in a few seconds, seriously, I hope Google gets it **** together with this payment thing, here's the link for anyone interested :
http://www.ebay.com/itm/NEW-Unlocke...258859?hash=item235cf29beb:g:CxUAAOSwvt1WQ8Ms
Thanks again for all your help
Just made a test purchase from Google using above steps. I bought a usb C to usb A cable. The purchase did go through successfully.
Within next ten days planning to order the phone.
Sent from my iPhone using Tapatalk
Just ordered my Nexus 6p 64gb using above method. First time the order was declined due to being considered high risk. I changed my address in the settings to match the shipping address and tried after 30 minutes. The order went trough. Waiting my device now
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Abu-khulzat said:
Just ordered my Nexus 6p 64gb using above method. First time the order was declined due to being considered high risk. I changed my address in the settings to match the shipping address and tried after 30 minutes. The order went trough. Waiting my device now
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
If you get high risk its because your account it new. Contact the Google Store support, tell them you got the error and they can release you from the high risk tag.
I have no idea what they ask for, but I some some people did it and it worked.
DubelBoom said:
If you get high risk its because your account it new. Contact the Google Store support, tell them you got the error and they can release you from the high risk tag.
I have no idea what they ask for, but I some some people did it and it worked.
Click to expand...
Click to collapse
I think you didn't read my post till the end. After 30 minutes I was able to place the order successfully without calling Google. My estimated delivery date is December 16
Sent from my iPhone using Tapatalk
Also keep in mind that ordering from the US will get you the H1511 model which has bands targeted for North American carriers. Before the 6P was available locally in my country I was also thinking the same thing but found out that the H1511 model doesn't have the LTE bands my carrier uses. You can't buy the international H1512 model from the US Google Play Store and Huawei store unfortunately.
Bacon.P8.Angler
I bought it from mercadolibre
I bought it from mercadolibre from mexico, it cost about 2k more than google store, but at least I have it, it's a really cool phone and everythign is working as expected.

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