LTE Instability - OnePlus 2 Q&A, Help & Troubleshooting

I've had my opt for a couple weeks now and generally I really do like the phone. One issue that I'm having, that I haven't really read about is with my LTE signal. I have tmobile (usa) and admittedly I have relatively poor signal at home (-109dBm to -114dBm). I notice that every so often my LTE signal drops out completely and I get no data. At my work where I have excellent signal I don't have any issues. I've had several phones including the Oneplus One and I've never had problems with the signal dropping completely out like it does with the opt. Does anyone else have this issue? Are there any radios to try yet? or maybe just wait for a future update that might stabilize the radio? It's not a huge issue as I'm just using wifi at home most the time.

My receptiin seems bad. im in uk. Always 2 bars at house. Op2 always shows 0 99% of time in the indicator. however a signal app always says 28-35% signal. Wifi poor as well - massive drop of speed every couple of steps away from router

Are you using any apps to verify LTE signal and band?
I use LTE discovery.

useranonymous said:
Are you using any apps to verify LTE signal and band?
I use LTE discovery.
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Click to collapse
Does your device allow LTE Discovery to continuously update it's signal data? I have to kill the app for it to change what it displays.
Hastily spouted for your befuddlement

Related

no stable 3g connection

any1 els having this problem where it constantly switches from 3g and edge my g1 has a stable 3g but the nexus jus keeps losing it
Once mine locked on to 3G it has stayed on 3G. T-Mobile just launched 3G in my town before Christmas, not that it matters.
However, it is not as fast as AT&T 3G here.
I too have problem with 3G here the signal strength seems too low like 2 bars but on Nokia n900 i get like 4 bars even n1 seems switching back n forth between edge and 3g. while n900 stays 3G all the time at same place..
I will try this device for week and see if the problem is everywhere or something with tmobile network or else i have it send back.
theres a huge thread going on now on google about this issue. Hopefully they address this soon. http://www.google.com/support/forum/p/Google+Mobile/thread?tid=0bd8ccd4799040c2&hl=en
This happened all the time on my G1.
Perhaps it is Tmo.
As a comparison, what are peoples experiences in the UK with 3G?
This might help determine if it is a phone or network issue.
I'm having the same problem. I have a T-Mobile Touch Pro2 and a nexus one. the Touch pro2 holds on two bars of 3G while the N1 switches to EDGE. Sometimes it starts to hesitate between EDGE and 3G causing apps to say "connection problems". It seems that in order to feature a long battery life, it favors EDGE over 3G and the threshold for 3G is too high.
Where there's strong 3G footprint, the N1 shows full bar, but somehow it doesn't seem as fast as it should be (7.2 Mbps) although the fast processor and rendering compensates for that.
Hope they fix that soon. It's most likely a software problem. I recall the iPhone 3G suffered from a very similar issue when it was first released.
Im having this issue.
at 1st i thought it was only me, until i saw the post on Gizmodo. and looking at this link " http://www.google.com/support/forum/p/Google+Mobile/thread?tid=0bd8ccd4799040c2&hl=en&fid=0bd8ccd4799040c200047c99c44ddfe6"
it looks like alot of ppl are experiencing this issue. Im at work and ive always had full 3g bars with my MT3G, and my Nexus One keeps going in and out of it.. for the most part it stays on EDGE.. GRRRRR hope it gets fixed with a firmware update.
Anyone in UK with this issue?
I to am experiencing this issue in Florida
When I do tests from speedtest app I can get decent downloads anywhere from 500-900kbps, but upload somtimes is pitiful..often less than 100kbps.
I have also noticed that when I check my phone status and look at the network connection, it fluctuates between UTMS and HSDPA.
I have found that when I plug my N1 into the wall charger it seems to hold onto 3G much better along with better speeds. Not a solution, but maybe a clue to understanding cause?
saint327 said:
I have found that when I plug my N1 into the wall charger it seems to hold onto 3G much better along with better speeds. Not a solution, but maybe a clue to understanding cause?
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Click to collapse
Have you tested plugging it in in various parts of your house or where ever you are plugging it into to see if it helps the reception situation?
I really hope they get this figured out soon. I am holding off on hitting that Place order button until it's all ironed out. It's definitely a test of my will power. I was going to order it last night until I started seeing this issue crop up all over the place...
elkavayo said:
I'm having the same problem. I have a T-Mobile Touch Pro2 and a nexus one. the Touch pro2 holds on two bars of 3G while the N1 switches to EDGE. Sometimes it starts to hesitate between EDGE and 3G causing apps to say "connection problems". It seems that in order to feature a long battery life, it favors EDGE over 3G and the threshold for 3G is too high.
Where there's strong 3G footprint, the N1 shows full bar, but somehow it doesn't seem as fast as it should be (7.2 Mbps) although the fast processor and rendering compensates for that.
Hope they fix that soon. It's most likely a software problem. I recall the iPhone 3G suffered from a very similar issue when it was first released.
Click to expand...
Click to collapse
I find that the threshold for 3g is better balanced than on my htc magic. On the magic it was all too often to have one bar of 3g and not be able to download anything, timing out with connection errors. Nexus one works much better at low bars but also switches to edge/gprs when it's needed. I am on voda in uk from a house with fairly spotty 3g. So, for me I get a more consistent connection than with my magic.
vas41 said:
I find that the threashhold for 3g is better balanced than on my htc magic. On the magic it was all too often to have one bar of 3g and not be able to download anything, timing out with connection errors. Nexus one works much better at low bars but also switches to edge/gprs when it's needed. I am on voda in uk from a house with fairly spotty 3g. So, for me I get a more consistent connection than with my magic.
Click to expand...
Click to collapse
Perhaps this is true, but I have also been reading about people with G1s (and one guy with a TP2) that consistently get better reception with their old phones over that of the nexus. This is the part that disturbs me the most.
Maybe it's a power management issue which may be highlighted by the fact that plugging it in seemed to help?
rossiscatch said:
Have you tested plugging it in in various parts of your house or where ever you are plugging it into to see if it helps the reception situation?
I really hope they get this figured out soon. I am holding off on hitting that Place order button until it's all ironed out. It's definitely a test of my will power. I was going to order it last night until I started seeing this issue crop up all over the place...
Click to expand...
Click to collapse
Yeah, I've tried it both unplugged and plugged in in the same location. Haven't tried other power outlets/locations in home. I fall into the category of those who had a G1 and got solid 3G at the same location.
Anyone tried it plugged into a wall socket with one eye closed standing on a chair with the phone up your arse? Works like a dream.
vas41 said:
I find that the threshold for 3g is better balanced than on my htc magic. On the magic it was all too often to have one bar of 3g and not be able to download anything, timing out with connection errors. Nexus one works much better at low bars but also switches to edge/gprs when it's needed. I am on voda in uk from a house with fairly spotty 3g. So, for me I get a more consistent connection than with my magic.
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Click to collapse
Based on my experience, I'd have to disagree with you with respect to the Nexus, although you compare it to a phone that I do not have. More often than not, when Nexus has 1 or even 2 bard of 3G the link is totally unreliable and in most cases the application ends up showing a message box that says "no connection available: retry" (not exact wording), unless it switches to EDGE, there's no guarantee data will be exchanged with the cloud. On the very same spot, at the very same time, Touch Pro2 is able to maintain at least 2 bars of 3G and download speeds of 600 Kbps, while the Nexus is forced to 130 Kbs.
I drove today 25 miles (office to home) checking the nexus behavior, and only in very rare instances was able to keep full bars of 3G, in places where I know the 3G is strong.
I have also not seen the Nexus connecting through HSPA, only EDGE or UMTS, but I don't blame Nexus for that. It could be that this area has not been upgraded, in spite of T-Mo announcement that 100% of its network was HSPA.
rossiscatch said:
Perhaps this is true, but I have also been reading about people with G1s (and one guy with a TP2) that consistently get better reception with their old phones over that of the nexus. This is the part that disturbs me the most.
Maybe it's a power management issue which may be highlighted by the fact that plugging it in seemed to help?
Click to expand...
Click to collapse
I might be the guys with teh TP2 ;-) and I can confirm that.
Honestly, it's frustratig for all of us that jumped into the Nexus bandwagon after all the hype and big expectations, but I'm not too concerned about it. The iPhone 3GS went through almost the same situation verbatim when it was launched. I'm pretty sure this is a software issue and can be upgraded with an OTA patch. I'd say that it's in the best interest of all the parties involved (Google, HTC, T-Mo) to resolve the issue quickly and avoid the media backslash.
Now I may be wrong, and it could be a hardware issue, and then I guess Google will be seeing a lot of returns.
elkavayo said:
Based on my experience, I'd have to disagree with you with respect to the Nexus, although you compare it to a phone that I do not have. More often than not, when Nexus has 1 or even 2 bard of 3G the link is totally unreliable and in most cases the application ends up showing a message box that says "no connection available: retry" (not exact wording), unless it switches to EDGE, there's no guarantee data will be exchanged with the cloud. On the very same spot, at the very same time, Touch Pro2 is able to maintain at least 2 bars of 3G and download speeds of 600 Kbps, while the Nexus is forced to 130 Kbs.
I drove today 25 miles (office to home) checking the nexus behavior, and only in very rare instances was able to keep full bars of 3G, in places where I know the 3G is strong.
I have also not seen the Nexus connecting through HSPA, only EDGE or UMTS, but I don't blame Nexus for that. It could be that this area has not been upgraded, in spite of T-Mo announcement that 100% of its network was HSPA.
Click to expand...
Click to collapse
It does not indicate on the notification bar when it connects to hsdpa, but if you go to settings, about phone, status you will see it show any one of the following: gprs, edge, umts, hsdpa. BTW my htc magic never showed hsdpa, always stayed on umts (when in 3g), not sure if this is because of the difference in notification between 1.6 and 2.1 or whether the nexus one really does connect at higher speeds than magic. I also have another phone on the same network in my household, which is a blackberry bold 9700 and it gets similar reception to nexus one, alternating between gprs/edge/3g in my house.
I am having this 3g/edge problem aswell, i am also not able to be on wifi and 3g at the same time.
Blueman101 said:
I am having this 3g/edge problem aswell, i am also not able to be on wifi and 3g at the same time.
Click to expand...
Click to collapse
When you connect over wifi the phone disconnects from the mobile network (gprs/3g) and instead uses wifi connection. It is not possible to be connected to both.

A cross-country trip, the Froyo Radio and what it might mean to you!

So I just recently took a trip from northern California to Tennessee and had some interesting results with the Froyo radio. For reference I own the ATT-version Nexus One and have data roaming enabled.
When I used the phone before Froyo radio I had many problems with the 3G switching to Edge and back when needed which caused random data dropouts. Even turning the phone off and back wouldn't force the phone to switch connections to Edge when needed which would make me very frustrated in times of need.
On my trip I found something very interesting, not only did 3G and Edge switch almost perfectly, but Edge performed MUCH faster than before. While it isn't as important now in a world of 3G coverage, when I was on the "edge" of civilization I still got surfing speeds that were not far behind that of 3G speeds. My browsing, and most importantly Google Maps usage rarely suffered a performance hit despite where I was or what type of connection was available to my phone.
There was a difference between performance; 3G would act like Comcast and Edge would be a little behind, but in terms of actually surfing the Internet the extra 2-5 seconds it took to load up a desktop webpage didn't make a difference.
Technically the bandwidth speeds were much different. 3G performed from 1 to a max of 2 megabits down and .3-1 megabits up, while Edge showed speeds of 300-500 kbps down and 100-200 up.
One thing I did notice throughout the trip is the Nexus One's signal meter did not report correctly, there were times where it showed no signal and I had super fast connection, and also times when it would show full or near-full bars and there was no connection.
Hope someone finds this info useful!!! I'm very happy with the coverage my Nexus One gets with the Froyo radio now!
I have always found that my nexus holds calls and has fast data showing zero bars. One reason I've always loved the nexus
Just a point of clarification, EDGE has a maximum theoretical bandwidth of 473.6 kbits/s for 8 timeslots.
In real world conditions EDGE should have throughput of 236.8kbit/s with 4 timeslots(which is what most carriers employ).
Dan
Wonder if there's and app/mod to replace the signal bar with the actual signal #s?
Hey Sellitus, what else did you find working/not working on that trip?
I am considering a longer drive (SF to NY) and want to know about battery life, apps that were really handy, and which weren't.
SiNJiN76 said:
Wonder if there's and app/mod to replace the signal bar with the actual signal #s?
Click to expand...
Click to collapse
hey that would be nice. just like how cyanogen puts the battery percentage, it would be nice to have the dBm level of signal overtop of the signal meter.
RogerPodacter said:
hey that would be nice. just like how cyanogen puts the battery percentage, it would be nice to have the dBm level of signal overtop of the signal meter.
Click to expand...
Click to collapse
The dBm and signal bar IMO opinion are rather pointless in regards to data. Having a very poor 3G signal will always be faster than a full GPRS signal.
Also, a signal meter in terms of DB would jump around quite a bit...
sprinkles said:
Hey Sellitus, what else did you find working/not working on that trip?
I am considering a longer drive (SF to NY) and want to know about battery life, apps that were really handy, and which weren't.
Click to expand...
Click to collapse
Well for ATT I hit data roaming quite a few times, and although it worked on edge pretty quickly during those times it would randomly drop when the R was showing randomly. I think what happened a lot on the trip is when I was out in the middle of nowhere bouncing between towers would cause random dropouts, but they were usually no more than a few seconds.
I don't remember which apps specifically though a few also did not like the trip, but most would hang and resume in a few seconds after data was reconnected even if the signal strength showed it was connected the entire time with signal. Sometimes Google Maps hung, though it was rare and I noticed it more because I used it near constantly on the trip.
If I were to give advice to anyone looking at a cross country trip, buy a map or get offline GPS maps to help. We bought a map and it proved valuable at times, though we rarely needed it.
I wonder if the "enable data while roaming" setting had anything to do with that. Maybe an internal bug.
torchedlh said:
Also, a signal meter in terms of DB would jump around quite a bit...
Click to expand...
Click to collapse
I don't know how a number jumping around would be any different than a graphical signal meter jumping around. The iPhone has had this hack for a long time where you can replace the signal meter with the dBm reading. Though I've never owned the iPhone, but seen it on friend's iPhone before.
I know I'm often going into the android settings to look at my dBm reading, didn't jump around too much for me to see.
I've been having some reception issue lately with AT&T around my hometown (usually its quite good),so I did some googling, and found plenty of info on radio signal, and how to interpret -dBm, but I'm still baffled by the ASU. I really couldn't find much, just some random post on a random forum that left me with some questions:
In a 3G network your cell phone tries to open three channels to three radios so they can locate you and hand you off properly.
Those three channels make up you ACTIVE SET.
ASU is ACTIVE SET UPDATES or the rate at which your phone is able to update its location to the towers/radios.
This rate is affected by signal strength, load, and probably a lot of other factors that I haven't puzzled out yet.
Click to expand...
Click to collapse
Can anyone shed some more light on this? Usually at home I have 2 bars of HSDPA, somehwere in the -90s dBm, and anywhere from 4-8 asu.

[POLL] Nexus S 4G Connectivity

Haven't yet seen a poll on this and I am curious to see if this is really affecting as many as it seems, here on XDA.
Edit: It would appear that it is indeed an issue for 9/10 NS4G owners.
I have poor WiFi reception. I had a Hero and Evo, and my GF has a Shift, and all those devices have gotten good Wifi in the bedroom. A desktop and laptop have good reception there too. The NS is hopeless unless I stand near the door and hold it gingerly with two fingers. I ended up adding another AP in another part of the house just to cover the NS.
3G signal acquisition is a little below the average set by the above devices, but not too bad. I have to be in a pretty marginal area not to get 3G, and the Evo and Shift last only a little bit past the NS' range.
I have only just recently acknowledged this as a problem. Since day one my WiFi cuts out and my time without a signal is always high. Not sure if 3G is just poor because of Sprint, but it has also been a huge battery drain.
What's funny is the OTA announcement does not seem to state that they are working on 3g issues. It is a little unclear, but that 5th bullet point seems to say they are addressing 4g radio issues only!
re:
Hopefully they increase its stability as a result of fixing other areas of the radio? Longshot, I know.
Wifi is the suck. I have had less than full strength 1ft away from the router.
Not sure if it is this phone or Sprints cup and string network but I constantly get random periods of no internet/data throughput. Mainly on 4g. Going through one right now. 4g connects but there is just zero data tranfered. All webpages time out etc. Now on Sprints totally awesome dialup on vitamins 3g network.
Sent from my Nexus S 4G using Tapatalk
For me, all the above. Call me pessimistic but I'm kinda doubting that software will fix a poor radio. Has anyone ever actually experienced an update solving a bad radio? I was actually considering getting a new evo 4g with the extended battery and call it a day. As more days pass by, it seems my network performance gets worse. The times where I'm not getting any data throughput are getting longer. It was annoying for awhile but now this really pissing me off! Cycling airplane mode and rebooting the phone is getting to the point where it doesn't fix anything. Its a waste of time. Like many other people are saying, I love the phone but using it for its main purpose, a phone, it is utterly horrible! Most of the time I have very little signal on the tower, if any at all. I keep saying I'm not going to buy Samsung phones anymore but I still do and continue to get burned by them.
Weird. Now that you mention it I thought the same thing. It just gets worse.
When I first got this phone I could sit on 4g all day long and the internet was just there. 3g too. 100% reliable network activity. Then about a month ago the random periods of no data throughput started happening. First it was both 3g and 4g, now it is just 4g. The 3g speeds are a joke. You can't stream **** with this phone on 3g without skipping and buffering. 4g streams fine but you still have to worry about the data throughput hitting a 2hr or longer brick wall of uselessness.
Sent from my Nexus S 4G using Tapatalk
Luckily i keep my galaxy tab with me because my nexus will show no bars and no data when my tab will be close to full. I just end up using my tab for most of my data use.
Sent from my SPH-P100 using XDA App
If the next update comes and it doesn't fix anything, then we should be allowed to have the device replaced.
My guess is that it is a combination of our crappy radios and sprint is still having wide spread data issues. My gf has my epic and even though she gets more signal and less data loss than I do, she's still experiencing network issues. About an hour ago, I just got a bunch of responses from her that were morning and afternoon and they came in all at once. I sent an email and a text in both stock SMS and Google voice a little while ago and haven't heard anything back yet. Sprint must know they're having network issues. It seems like it has been going on for three weeks now and today is really bad. There are times that I think dial up is faster than the speeds I'm getting when it does work.
Woohoo. Just got 4g data throughput back. Only down for 4 and 1/2 hours today. All good till tomorrows outage. *eyeroll*
Sent from my Nexus S 4G using Tapatalk
I noticed I just got 3g back.
3G and 4G are great! only WiFi needs to be touched up. I use 3G at the home (averaging 2,000 kbps DL) so WiFi isn't needed unless I'm downloading huge ROMs or other files.
Still, I prefer having a working WiFi for friend's houses and other locations.

Nexus 4 Signal Strength Fluxuations

Does anyone have a problem with their Nexus 4 signal strength?
I have Bell Canada, which is supposedly has the best coverage in Canada, I live in the suburbs of a relatively large city and I often see no bars at all. I'm sitting on my couch right now and the signal strength is ranging from -97 dBm to -110 dBm.
Do 2.4 Ghz band devices interfere at all? I have bunch of portable phones and 2 routers, so maybe this is related?
Nexus 4 on T-Mobile
I am in Portland OR in an area of good signal according to T-MO but my nexus rarely shows any signal bars inside my house. This is my 3rd N-4. T-Mo says they have great signal in my area.... so what gives with this signal thing?
My reception has been wonky ever since the 4.2.2 and baseband update.
ccgabe said:
I am in Portland OR in an area of good signal according to T-MO but my nexus rarely shows any signal bars inside my house. This is my 3rd N-4. T-Mo says they have great signal in my area.... so what gives with this signal thing?
Click to expand...
Click to collapse
I get 1-2 bars in my house usually between 95-105 db, outside I get low 80's and full or near full at all times. Even though my bars inside top out at 2 I have still managed to pull up to 13 Mbps but thats on a sunny day. Didn't see any results above 9 Mbps today. I live on the outskirts of a not so major city so I can't really complain. One minute I'm pulling 10 Mbps and the other I'm only getting like 200 Kbps though, but it's all good enough for what I need it for and I can't complain since its only $30/month. I just transferred from Virgin Mobile after their "upgrade" resulted in me and many other of their customers losing data for the last 3 weeks and to this date its still not fixed! Their "3G" speeds were atrocious, I've pulled higher speeds off of T-Mobiles 2G network.
I hear a lot of us who are on 4.2.2 and baseband .48 have had issues so I'm thinking its either a major software issue with the radio firmware that hasn't been addressed yet in any revision or it could be a major hardware issue as well as I flashed .27, .33, and .48 and noticed no differences. I had to set my phone to WCDMA Only to get it to maintain a good connection, otherwise HSPA/HSPA+ would just cut out after 2 minutes of use and revert to 2G or have no data at all for 5-10 minutes. After switching to WCDMA Only this problem went away completely and I haven't lost a signal since. For whatever reason it picks up more adjacent towers as well on this setting.
I have that kind of problem also though I notice it only when the signal is weak.
It goes from -99dbm to -111dbm with no reason. My other phone (Defy) keeps a good -97 at the same spot without any fluctuation.
I will try to switch to wcdma only.

Weak cellular signal strength

What do you guys think about the cellular strength. Mine loses lte signal and switches to 3g where my other devices keep the lte signal (with reasonable speed). It's about 5-15 dbm more than the other phones. The 3g signal is good tho.
I also experienced this, wanna know is this normal or my phone is defective.
Haven't noticed a difference myself but I have only had the phone for a couple of weeks now. I also flashed to the UK firmware and live in a major metro area . Oddly enough my house is always a dead spot no matter what phone I use. The Tmobile 4G LTE Cellspot fixes that for me at home though so I can't really comment otherwise.

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