Bluetooth connectivity issue in BMW - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

Hi all! My boss has the Edge + (as do I) and is having all sorts of issues with the bluetooth connectivity in his BMW. It keeps dropping in and out. The calls don't drop; the bluetooth drops and then reconnects. He's a business owner and makes tons of calls from his car, so as you can imagine, this is quite frustrating (and embarrassing).
Anyone else having similar issues?????
Appreciate your help.

I'm actually having similar issues now in my Ford Fusion. It will connect, but won't let me make calls or listen to music. When I attempt to play music it will say that BT media has been disconnected. Upon checking the status on my phone the media turns off, but the phone is still connected. However, neither really works. It's frustrating as it worked for several days when I first got the phone but then suddenly stopped.

Audi mmi works great. Maybe call your dealership and see if they have a update for the system?
Sent from my SM-G928T using Tapatalk

My advice for the BMW is to check the firmware update for the specific model of car of your boss on the BMW website
It is not very much intuitive but I can assure there is this possibility and also the new firmware download is possible
I've been using a Note 3 for two years on my BMW 530 and at the beginning with their old firmware I had similar issues, then it was very stable with both music and phone calls. Now I'm using the Edge + without any trouble

No problem with Bluetooth on my Toyota Auris Touring Sport HSD, sometimes sms are not showned but they are well received by the car when I check them, and calls work fine. So as dengi_it told you maybe a firmware issue with your car.
I heard somewhere BMW and Mercedes will have some discussion to link iPhone and cars together maybe they won't support Android phone anymore in the future :s.

Thanks, all. Going to pass along this advice. Appreciate it!

Tell him to buy a new car!

worshipfulone said:
Hi all! My boss has the Edge + (as do I) and is having all sorts of issues with the bluetooth connectivity in his BMW. It keeps dropping in and out. The calls don't drop; the bluetooth drops and then reconnects. He's a business owner and makes tons of calls from his car, so as you can imagine, this is quite frustrating (and embarrassing).
Anyone else having similar issues?????
Appreciate your help.
Click to expand...
Click to collapse
Yes, I have the same issue in my 2015 M5. Bluetooth is essentially unusable after the latest update (OH5). This phone is going back.

UPDATE: He factory reset his phone and it seems to have fixed the issue. ::fingers crossed::

ihyln said:
Yes, I have the same issue in my 2015 M5. Bluetooth is essentially unusable after the latest update (OH5). This phone is going back.
Click to expand...
Click to collapse
Bummer. Are you swampping out for another S6 Edge + or a whole new phone all together?

worshipfulone said:
Bummer. Are you swampping out for another S6 Edge + or a whole new phone all together?
Click to expand...
Click to collapse
This is my second S6 Edge+. I thought it was possibly a hardware defect with the first but after the second one I am led to believe it's a typical shoddy samsung update. A factory reset will fix the problem for a few days and it will begin again.
Picking up the new iphone 6s+ on Friday. I've had enough of the bluetooth issues.

ihyln said:
Yes, I have the same issue in my 2015 M5. Bluetooth is essentially unusable after the latest update (OH5). This phone is going back.
Click to expand...
Click to collapse
ihyln said:
This is my second S6 Edge+. I thought it was possibly a hardware defect with the first but after the second one I am led to believe it's a typical shoddy samsung update. A factory reset will fix the problem for a few days and it will begin again.
Picking up the new iphone 6s+ on Friday. I've had enough of the bluetooth issues.
Click to expand...
Click to collapse
Sorry to hear. Good luck!

Works fine in 2011 Hyundai Sonata.

I am having a lot of Bluetooth issues on my Elantra. Works for few days and then it just fails to connect and I have to delete my car from my phone and from my car stereo just to get it to connect. It is a freaking pain in the butt. This is my second Galaxy S6 I have gotten and it seems mostly to be a software issue then a hardware one.

Related

[Q] Bluetooth pairing with Audi Phone system

HI, recently moved from iPhone4 to the Arc and love every bit of it...except the bluetooh pairing with my car's (Audi Q7 2G MMI) handsfree.
Pairing is intermittent and even when it's paired, the connection seems to drop off within seconds.
Does anyone else have the same problem especially with Audis?
Generally, they do that until the phone book transfers across - i know that's the case for the RNS-E. I have a RS4, did it all the time when I first got it with my Blackberry (had 2500 contacts). Just leave the car on accessory with the phone in the garage. I couldn't stand the dong noise everytime it connected disconnected.
Could be worse, I just got the AT&T branded Samsung Focus, it won't even connect with the bluetooth in my Audi or my wife's RR.
OliverOllie said:
Generally, they do that until the phone book transfers across - i know that's the case for the RNS-E. I have a RS4, did it all the time when I first got it with my Blackberry (had 2500 contacts). Just leave the car on accessory with the phone in the garage. I couldn't stand the dong noise everytime it connected disconnected.
Could be worse, I just got the AT&T branded Samsung Focus, it won't even connect with the bluetooth in my Audi or my wife's RR.
Click to expand...
Click to collapse
Thanks for the reply mate. When I did manage to pair them up, I could see all my contacts on the MMI's display previously. It's only recently that thsi connect/disconnect issue happened and it has certainly gotten worse today where I couldn't even hold a pair for more than 5 seconds.....
In that case - no idea.
Try deleting it on the phone and pairing again? Seems like a strange one.
OliverOllie said:
In that case - no idea.
Try deleting it on the phone and pairing again? Seems like a strange one.
Click to expand...
Click to collapse
Did that as well. Tried restarting, deleting and repairing - still no joy.
may have to flash my phone and try again as a last resort....sigh...
have you tried contacting Audi to see if there is a firmware update for the car?
There is a chance even of the car is brand new the software version the phone\ stereo system is using is a few years old.
Just a thought.
Eskimo427 said:
have you tried contacting Audi to see if there is a firmware update for the car?
There is a chance even of the car is brand new the software version the phone\ stereo system is using is a few years old.
Just a thought.
Click to expand...
Click to collapse
hey thanks for the reply. Yeah thought about that too and that's an avenue which i may explore with audi.
having said that, the condition has improved somewhat...it's still intermittent but at leeast it's now 'stickier'. What I did was I uninstalled the last 5 applications that I put in prior to the this happening and it worked.
No idea why.

Anyone else get these bluetooth issues? (hardware/software?)

My phone connected via bluetooth to my car no problems until yesterday. All of a sudden it stopped working, i noticed no other changes, so i proceeded to try to pair both from my phone end and the car, still wasnt working so i unpaired and removed the device from my car and phone and tried to repair, the car (2012 sonata) tells me to pair from the phone, and on the phone it cannot find the bluetooth of the car.
I was freaking out and thought it was the car, but i tried my tablet and laptop, andboth are able to pick them up, ive tried turning bluetooth on/off and restarting the entire phone,
Has anyone else experienced their bluetooth going out on the s5 yet?
and what do you think would help? factory reset, or manufacturers return for hardware error?
naturalstamina said:
My phone connected via bluetooth to my car no problems until yesterday. All of a sudden it stopped working, i noticed no other changes, so i proceeded to try to pair both from my phone end and the car, still wasnt working so i unpaired and removed the device from my car and phone and tried to repair, the car (2012 sonata) tells me to pair from the phone, and on the phone it cannot find the bluetooth of the car.
I was freaking out and thought it was the car, but i tried my tablet and laptop, andboth are able to pick them up, ive tried turning bluetooth on/off and restarting the entire phone,
Has anyone else experienced their bluetooth going out on the s5 yet?
and what do you think would help? factory reset, or manufacturers return for hardware error?
Click to expand...
Click to collapse
Have you tried pairing your phone with other devices than car? At least, it will confirm that your phone Bluetooth is working fine.
Lodaserves said:
Try to bluetooth with other car maybe your car have problem regarding bluetooth.
Click to expand...
Click to collapse
not the other car other devices work fine
[email protected] said:
Have you tried pairing your phone with other devices than car? At least, it will confirm that your phone Bluetooth is working fine.
Click to expand...
Click to collapse
yes laptop cannot connect or even see the new bluetooth
naturalstamina said:
not the other car other devices work fine
yes laptop cannot connect or even see the new bluetooth
Click to expand...
Click to collapse
then take it to the store after trying factory resetting.
I've been experiencing some issues with my bluetooth in cars and with wireless headsets. it has annoyed me enough to search the forums today.
Issue with Pandora and bluetooth controls can pause, cannot resume play with MS530 wireless headset.
Issue with Pandora and bluetooth controls can pause, cannot resume play with 2012 Volvo S60 T6 R-Design.
Issue with Pandora and bluetooth controls can pause, cannot resume play with 2011 Volvo S60 T6.
Issue with Pandora and bluetooth controls can pause, cannot resume play with Aftermarket Sony deck in my truck (don't have the model handy).
Built in player sometimes has the same issues, I see more issues when the phone is locked. Fingerprint scanner on.
Today bluetooth locked up totally and had to reboot the device. I did not power down my headset before I left range of my phone and came back and it would not re-connect. I unpaired and attempted to repair and it would not. rebooted powered everything off and repaired and it started working again.
Bluetooth has issues on the S5 phones in my opinion. My iphone 5 has no issues at all with everything. locked or not. Was thinking of rooting to see if I could fix some of these issues as I prefer Android as I like the apps better and the openness to get stuff done.
Neotype33 said:
I've been experiencing some issues with my bluetooth in cars and with wireless headsets. it has annoyed me enough to search the forums today.
Issue with Pandora and bluetooth controls can pause, cannot resume play with MS530 wireless headset.
Issue with Pandora and bluetooth controls can pause, cannot resume play with 2012 Volvo S60 T6 R-Design.
Issue with Pandora and bluetooth controls can pause, cannot resume play with 2011 Volvo S60 T6.
Issue with Pandora and bluetooth controls can pause, cannot resume play with Aftermarket Sony deck in my truck (don't have the model handy).
Built in player sometimes has the same issues, I see more issues when the phone is locked. Fingerprint scanner on.
Today bluetooth locked up totally and had to reboot the device. I did not power down my headset before I left range of my phone and came back and it would not re-connect. I unpaired and attempted to repair and it would not. rebooted powered everything off and repaired and it started working again.
Bluetooth has issues on the S5 phones in my opinion. My iphone 5 has no issues at all with everything. locked or not. Was thinking of rooting to see if I could fix some of these issues as I prefer Android as I like the apps better and the openness to get stuff done.
Click to expand...
Click to collapse
No, it's not a S5 issue, it's an Android issue and it's been continuous since the beginning. These problems have happened with my previous 3 phones too, so don't delude yourself into thinking these are specific to this phone. Or that they will be fixed for that matter...
ldeveraux said:
No, it's not a S5 issue, it's an Android issue and it's been continuous since the beginning. These problems have happened with my previous 3 phones too, so don't delude yourself into thinking these are specific to this phone. Or that they will be fixed for that matter...
Click to expand...
Click to collapse
I disagree.
Bluetooth has worked on all the android models I've had in the past.
Past Android phones:
HTC Hero - worked great, slow though
HTC EVO - worked great
LG Nexus 4 - worked great
Motorola Zoom - worked great
Samsung Moment - Slow but worked
Samsung Epic - worked great
Samsung S3 - worked great
But if you want to blame the OS go for it. I think your alone there. Its a software issue with Samsung crap in my opinion vs security and all the bells and whistles they are trying to use. I think Android has nothing to do with the issue at all.
I have a moto headset with my s5 and no problems. Had no problems with same one on my s4 either so I wouldn't blame all the phones. It's electronics. Things can go won key when you have a lot of parts. It's probably just that. It happens. Even on iPhone's.
Sent from my SM-G900V using XDA Free mobile app
I have problems too. Very odd tho. I can pair my phone and listen to my music just fine. However if I try to use my gps while the BT is connected, no audio will cone from the phone or the BT radio. But as soon as I turn off thr BT on my phone, I can hear my gps through my phone just fine.
I haven't done a factory reset yet, but I have cleared thr phone from my car and re-paired.....still nothing.
The even stranger thing....every one in a while it will work, 9 times out of 10 it won't work. It has worked 2 times since I bought the phone, April 25th.
Never had a problem like this before, with other phones.
meh
Neotype33 said:
I disagree.
Bluetooth has worked on all the android models I've had in the past.
Past Android phones:
HTC Hero - worked great, slow though
HTC EVO - worked great
LG Nexus 4 - worked great
Motorola Zoom - worked great
Samsung Moment - Slow but worked
Samsung Epic - worked great
Samsung S3 - worked great
But if you want to blame the OS go for it. I think your alone there. Its a software issue with Samsung crap in my opinion vs security and all the bells and whistles they are trying to use. I think Android has nothing to do with the issue at all.
Click to expand...
Click to collapse
As I reply to this one person said they have no problems, one said they have problems. I have had the same issues with syncing and playback on my 2 previous phones, neither of them the S5. There are idiosyncrasies that exist in the software (like any software ever) that just don't work sometimes. I don't know why we should think this phone would be any different.

Bluetooth Cuts off In Car

I have a new issue, and need some ideas...
I have a Mazda 3 2014 with built in Infotainment system, and I can of course place calls from it over bluetooth. My Nexus 5 would dial, and as you expect the car remains connected and the audio and dialling occurs through the car system. With my Nexus 6P, the car talks to my phone, and then immediately cuts off the bluetooth, a bit like a failure to communicate, but the phone will then carry on calling, and only if I try to dial from my car, and if the person has answered does it then lock on and maintain the call via the car system.
I can not find anything in either settings to explain it.
So, anyone have any ideas crutually why the 6P fails me where the 5 worked.
I have the exact same issue. I have a Mazda CX-5.
nahuelarg86 said:
I have the exact same issue. I have a Mazda CX-5.
Click to expand...
Click to collapse
Would be the same system if yours is the current model too. Guessing it was fine on your previous phone too?
Yes, I think so. It is a 2016, so it is the latest system I suppose. I had a Samsung Galaxy S5 previously and it worked perfectly. This is my first Nexus, so I thought it was a Nexus thing at first, however it is really annoying. It is hard to explain because the bluetooth kinda works, it just has this thing that it drops and picks up again...
Bluetooth working fine with my 2013 kia forte. Maybe something to do with Marshmallow and Mazda Bluetooth system?
Yea, it is kind of hard to explain. Only found out today, so not been able to test it over and over, but seems that unless the other person answers, you have no idea it is dialling. It is like it (Mazda system) is being told it an not carry on. I once had the same issue (Nexus 5) when there was another phone option and it was waiting for a default to be set on the phone before it dials. It did not do it today, but I wonder if I make sure it is set in settings as the default right....
... nope, only app for calls is the inbuilt.
It seems like some people are having similar issues? --> http://forum.xda-developers.com/nexus-6p/help/bluetooth-phone-completely-borked-t3241196
I had the phone for a couple days and tried some things like upairing/re-pairing with no results. I discovered it when I called my wife, the call dropped (or the car did the call drop sound) but all of the sudden my wife answered. I tried calling different numbers and it's the same deal. I haven't tried receiving a call.
nahuelarg86 said:
I have the exact same issue. I have a Mazda CX-5.
Click to expand...
Click to collapse
And I have the same issue with a 2015 Honda Accord Hybrid. I don't have the issue with any of my other phones. Google Support doesn't know why it's happening.
Reading this https://code.google.com/p/android/issues/detail?id=189188 it seems clear it is Marshmallow on many devices and systems
AllyGraham said:
Reading this https://code.google.com/p/android/issues/detail?id=189188 it seems clear it is Marshmallow on many devices and systems
Click to expand...
Click to collapse
Nice find. I'll chime in in that thread. I hope Google can solve this soonish since it is kinda a major annoyance at the moment.

bluetooth problems?

Anyone else experience issues connecting and starting connected on Bluetooth? I noticed that when i was at the gym my Bluetooth headphones have no issues. However when I connect to my car Bluetooth it takes forever to connect or just doesn't (keeps saying failed). When it connects it will promptly disconnect sometimes, usually when a notification comes in. The media and notifications are sporadic (sometimes it says enabled or sometimes they are disabled). On my Ford Sync system it doesn't technically say I'm connected to a Bluetooth. When the media works, it doesn't show the song or anything playing.
Don't tell me it's my vehicle because my HTC One M9 worked fine with Sense/Cyanogen ROMs and my work iPhone 6 and girlfriends iPhone 6S+ both work.
It's probably your vehicle.
Sent from my SM-N920W8 using Tapatalk
Brava27 said:
It's probably your vehicle.
Sent from my SM-N920W8 using Tapatalk
Click to expand...
Click to collapse
It's not the vehicle. I've connected like 6 different devices on it with no issues.
Happens to me sometimes on other samsung devices i just reboot the phone and repair the device. Happens once a week
Maybe your stereo doesn't like the Bluetooth chip in the s7 can you do firmware updates on your stereo I hope this isn't the case as I use Bluetooth in the car every day
ahrion said:
It's not the vehicle. I've connected like 6 different devices on it with no issues.
Click to expand...
Click to collapse
It's probably not fully compatible with the new TW or Marshmallow.
I used to have an S5 with no issue. I've ran Lollipop and Marshmallow on my Ford Focus numerous times.
I think I found a solution, go to app manager -> click more (upper right) -> click reset app preferences. Didn't have any problem in last 2 days.
mariodiniz21 said:
I think I found a solution, go to app manager -> click more (upper right) -> click reset app preferences. Didn't have any problem in last 2 days.
Click to expand...
Click to collapse
THANK YOU SO MUCH!!!!!!! This is the first thing that worked. I traded in my phone, traded in my subaru bluetooth unit thingy and NOTHING worked until this. Such an easy fix! Wish everyone at samsung/verison/car dealers knew this!
ahrion said:
I used to have an S5 with no issue. I've ran Lollipop and Marshmallow on my Ford Focus numerous times.
Click to expand...
Click to collapse
What year is the Focus? We have two Escapes, a 2010 and a 2011. My S7 Edge has no problem with the 2011, but has issues with the 2010. My S4 had no problem with either and my wife's MotoX has no problem with either.

Anyone else having bluetooth connection problems?

I've had my Z Force for about a week and a half. At first, everything was fine, but now, BT won't automatically connect to all of the trusted devices. It automatically connects to my BT speaker at work, but not the one at home or my Ford Sync.
I'd appreciate any thoughts.
Having an issue with it dropping the connection when paired with the LG Tone Platinum HBS-1100.
I have mine since Tues. Connected to 2014 Honda and Moto 360 and Moto sd 11 headphones. No issues I have noticed, especially in the car. It connects quicker and continues pandora quicker than any phone I have used previously with the car (LG G2, LG G3, Turbo 2). I will soon test with a Ford Sync 3 system, a vizio soundbar, and an ECOXGEAR speaker, and some ihome cheap headphones. Hopefully all goes well.
09 Ford with sync. Having issues as well. Don't have trusted devices set up because of the fingerprint reader, but I do have issues with automatically connecting, especially if I leave the source on Bluetooth audio when I turn the truck off. If I hit the phone button, it will usually reconnect. Don't have any issue with my moto 360 though.
I think it's a Ford sync problem. I have a 2015 fusion. Mine connects but it's delayed. Unfortunately the automotive radios are only designed for specific bt protocols. This is a problem with many car systems. My wife has the same problem with Dodge uconnect and the g5.
nexgen10 said:
I think it's a Ford sync problem. I have a 2015 fusion. Mine connects but it's delayed. Unfortunately the automotive radios are only designed for specific bt protocols. This is a problem with many car systems. My wife has the same problem with Dodge uconnect and the g5.
Click to expand...
Click to collapse
But mine worked fine for the first week or 2. It also is a problem with my BT speaker.
Bluetooth Connection
The same thing was happening in my Subaru, so I went into the voice settings of the moto actions app. Once there, choose "Talk to Me" and then touch more options. Once I selected the "audio troubleshooting" button, my car bluetooth problems went away instantly. Maybe something to try if you haven't?
Yeah Ford doesn't have any options like that.
So, the simple fix was to go empty the Bluetooth Share cache. Seems like a simple idea, but I had never needed to do this on any other phone.
I'd had mine a while and one day I noticed my BT wouldn't connect to my speaker at work. So I tested it on all my devices and my Bluetooth doesn't work at all. It will not find any device at all. Yes I've made sure they're all on sync, search, find, whatever the option is. I've cleared cache, tried to dig deeper to find that there are no legitimate settings or options menus, no way to troubleshoot the issue. I even thought an update would fix it as I thought it had updated just before I noticed it not working. Well it's updated again and nope. Still no Bluetooth. I've given up. And to beat all, no damn headphone jack so I gotta remember to carry around my adapter to use an aux cord.
On Bluetooth people can hear me but I cannot hear them.
I have had my Moto Z force for a while now, and all of the sudden when I connect to any Bluetooth device I cannot hear anything when it comes to phone calls. All media works, and people can hear me. I have factory reset the phone to see if this fixes it... But it did not work. Anyone else have an idea or experience this issue?
Hi, I have the same problem, suddenly after upgrading to nougat, I can not detect the wi fi and bluetooth.
Let me lower your stock:
XT1650_GRIFFIN_VERIZON_7.0_NCLS25.86-11-4_cid2_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml
But I do not know how to flash
No thanks said:
I'd had mine a while and one day I noticed my BT wouldn't connect to my speaker at work. So I tested it on all my devices and my Bluetooth doesn't work at all. It will not find any device at all. Yes I've made sure they're all on sync, search, find, whatever the option is. I've cleared cache, tried to dig deeper to find that there are no legitimate settings or options menus, no way to troubleshoot the issue. I even thought an update would fix it as I thought it had updated just before I noticed it not working. Well it's updated again and nope. Still no Bluetooth. I've given up. And to beat all, no damn headphone jack so I gotta remember to carry around my adapter to use an aux cord.
Click to expand...
Click to collapse
I have the same problem too 3 days ago. It stopped working randomly. I was running Nougat with December security patch. Tried hard resetting and nothing. Now I updated to the January security patch and I still have the same problem, even after doing another hard reset. Could this be a kernel glitch or a driver issue? Bluetooth says it's on but it won't find any device and I can't pair any device to it. I hope Motorola is looking to fix this because I am from Europe and can't send the device to warranty in the US .
TigerCourage said:
I have the same problem too 3 days ago. It stopped working randomly. I was running Nougat with December security patch. Tried hard resetting and nothing. Now I updated to the January security patch and I still have the same problem, even after doing another hard reset. Could this be a kernel glitch or a driver issue? Bluetooth says it's on but it won't find any device and I can't pair any device to it. I hope Motorola is looking to fix this because I am from Europe and can't send the device to warranty in the US .
Click to expand...
Click to collapse
You can send it out, you just need a forwarding US address... You can do this if you do it with a middle-man https://www.shipito.com/ for example. might cost a little more for shipping, but it's an option that you have at least!
karendar said:
You can send it out, you just need a forwarding US address... You can do this if you do it with a middle-man https://www.shipito.com/ for example. might cost a little more for shipping, but it's an option that you have at least!
Click to expand...
Click to collapse
Thank you so much! I'll send it to warranty in the end. Moto is going to completely replace it. I'll have a Z Play to play around with meanwhile and then I'll see wich one of the 2 I'll keep.
My Moto Z has a similar issue. I got my first unit last summer and had to return/replace it because the charger melted to the phone (but that's another story). With my new phone, I constantly have trouble connecting to BT. I can almost always connect eventually, but it's NEVER on the first try. I usually have to toggle BT off and on, force stop BT, or restart my phone. So my Bluetooth isn't quite 100% useless, but it's a huge inconvenience any time I need to connect to anything.
Also fyi this is not related to the Ford issue--I'm connecting to headphones and speakers.
Bluetooth on G5
I can't connect to the handsfree on Mitsubishi Mirage
I'm having the same issue. All Bluetooth devices just quit. Headphones, Watch, Car adapter. Everything. I've reset my phone and nothing. Anyone had any success with any fix?
[Update] I think there may be something up because I mentioned it to the customer rep and they immediately said I need to send it in.
Cwcowart said:
I have had my Moto Z force for a while now, and all of the sudden when I connect to any Bluetooth device I cannot hear anything when it comes to phone calls. All media works, and people can hear me. I have factory reset the phone to see if this fixes it... But it did not work. Anyone else have an idea or experience this issue?
Click to expand...
Click to collapse
Same issue for me.
My Bluetooth is very problematic too. Whenever I connect to car device it just auto-disconnects. FIX THIS PLEASE LENOVO!!!

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