MotoCare - Nexus 6 General

so I dropped my 1st replacement device from Motocare while away and hoped getting the 2/3 devices available through their program would be just as easy. Apparently not. my IMEI number did not match their system. Called my carrier who provided me one; also not showing. so after 5 days of shouting at various people to gimme my dang phone, they finally got it straight and were to advance my new one.
today i get an email theyre out of blue 32GBs. But theyre sending me a 64GB white one, which is what i originally targeted but couldnt get.
the lesson here is complain loud and someone may hear. or I just got lucky. either way Im stoked

After my 1st replacement I asked them to make sure they updated my IMEI. They said they would but I have my doubts. =(. Hope I never have to find out.

I just got all but 4 months of my moto care refunded to me because they apparently cancelled it without knowing why or telling me. Moto makes good devices, that's about where it stops with them.
Sent from my Nexus 6 using XDA Free mobile app

I find it ridiculous that MotoCare is only available to a Nexus 6 purchased directly from their site. Why are those purchased from a carrier not eligible? Why is the policy not consistent across all devices offered?

It took Moto about 4-5 months for them to update my Motocare IMEI. THey will do it, they are just SUPER slow at it.
---------- Post added at 05:27 PM ---------- Previous post was at 05:26 PM ----------
nhizzat said:
I find it ridiculous that MotoCare is only available to a Nexus 6 purchased directly from their site. Why are those purchased from a carrier not eligible? Why is the policy not consistent across all devices offered?
Click to expand...
Click to collapse
I bought my original from T-Mobile I was still able to buy Moto Care

i got the same deal without a hassel....turned in a blue 32gb and got a white 64gb yesterday....new in the box with the charger....instead of a referb

Motorola accidentally canceled my Moto Care and woudlnt let me buy it again. I fought them over it for 3.5 months and ended up being told "there's no way we can add it back" which really bothered me. I don't think I'll ever buy a Motorola phone with it again because their CS went south very fast and I have a direct number to their 'executive support office'

bamafan39 said:
i got the same deal without a hassel....turned in a blue 32gb and got a white 64gb yesterday....new in the box with the charger....instead of a referb
Click to expand...
Click to collapse
I just processed an advanced repair for my 64gb blue. It made me select my carrier and the rep insisted I wouldn't get a Verizon branded one because it was based on my unlocked one I purchased. I really hope that's the case lol.
And I don't think I'd be upset if they gave me a 64gb white instead of my blue one

Related

verizon still missing on google play

im starting to get nervous as verizon is still not listed on google play ordering page... thats extremely scary knowing how verizon works.... yes ive seen the videos where they got some of the demos devices working by inserting a verizon sim card, but that doesnt make me feel any better
It works on Verizon out of the box. It's already been confirmed.
ive talked to a couple different reps on Verizon. made it very clear to them if Verizon decides not to carry this device in stores (subsidized contract) i will not stay with Verizon any longer. i will move to tmobile. they told me they would be getting device and confirmed the nexus 6 will work on Verizon, but no specific dates. IM SO IRRITATED with how companies handle these matters... Google has announced the phone, WHY KEEP SECRETS!?
anthonyg45157 said:
ive talked to a couple different reps on Verizon. made it very clear to them if Verizon decides not to carry this device in stores (subsidized contract) i will not stay with Verizon any longer. i will move to tmobile. they told me they would be getting device and confirmed the nexus 6 will work on Verizon, but no specific dates. IM SO IRRITATED with how companies handle these matters... Google has announced the phone, WHY KEEP SECRETS!?
Click to expand...
Click to collapse
I think it might be more of a later release than not carry it at all, which still sucks
They are pushing the Droid turbo, I predict a two month delay for Verizon.
journeyman73 said:
I think it might be more of a later release than not carry it at all, which still sucks
Click to expand...
Click to collapse
Still almost enough reason for me to leave verizon! lol
Two reasons they(verizon) could be delaying Nexus 6
1. Dont wanna hurt sales of droid turbo. (i believe this to be largest reason)
2. They wanna fiddle and add bloatware to the nexus
---------- Post added at 06:41 PM ---------- Previous post was at 06:39 PM ----------
Jfree3000 said:
They are pushing the Droid turbo, I predict a two month delay for Verizon.
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Click to collapse
Agreed, they spent way too much money on those James franco turbo commercials to release 2 top tier phones so close to eachother.
Droid Turbo now, Note 4 Edge on the 14th......we will be lucky to see a VZW N6 announcement in November, more likely just before Xmas
Announcing it now would dilute sales of those other devices. They are a business. The other carriers have one less flagship phone to spread sales across because the Turbo was a VZW exclusive.
Why not buy from Motorola when they release it?
So is anyone on Verizon gonna risk and order it if they get lucky enough to catch it on the play store? My problem is they r keeping Verizon off of the play store for a reason and I can't understand why other then that version isn't gonna work after all. I want to order it but just wondering if anyone else is gonna risk it.
i talked to a verizon rep and asked if they are gonna even be making an announcement of late nov early dec something atleast!? he said as of now no information can be said or none is available, i told him thats fine i guess but i only got 1 month left on my contract and was gonna get phone outright anyway so i would jump from verizon to att if i just get my phone before hand. He said no need for that the phone will be on vzw soon lol .....but no damn date or even month ballpark
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INCREMENTAL said:
So is anyone on Verizon gonna risk and order it if they get lucky enough to catch it on the play store? My problem is they r keeping Verizon off of the play store for a reason and I can't understand why other then that version isn't gonna work after all. I want to order it but just wondering if anyone else is gonna risk it.
Click to expand...
Click to collapse
im gonna just try to order it from playstore or preferably motorola, and if for some reason it cant be running on vzw ill just go to att store and get it going there
smalltownbird said:
Why not buy from Motorola when they release it?
Click to expand...
Click to collapse
Has it been confirmed that Motorola will be selling it? Sure they have the device on their site but that doesn't mean you can buy it from them. They have droid phones listed on their site as well but when you try to buy you're directed to VZW sales page. I hope that when you try to buy from Motorola it doesn't direct you to the Google play store.
I would like to use my moto credit for the N6
Mayze23 said:
Has it been confirmed that Motorola will be selling it? Sure they have the device on their site but that doesn't mean you can buy it from them. They have droid phones listed on their site as well but when you try to buy you're directed to VZW sales page. I hope that when you try to buy from Motorola it doesn't direct you to the Google play store.
I would like to use my moto credit for the N6
Click to expand...
Click to collapse
I cant find anywhere that they will. I think because the turbo is a Verizon exclusive it takes you there. The rest of the phones that are multi carrier all can be bought on their site
Just got off the phone with Google
Just got off the phone with Google due to my nasty email sent to them. Some rep called me apologize for the crappy pre-order that took place last week blah blah blah... Anyway she stated that they were informed today that Google has received a much larger stock of phones and pre-orders will take place tomorrow and last longer than 5 minutes. She also confirmed that Verizon is supported when purchasing a nexus 6 google play edition.
Only their own moto phones can be purchased from them. X,G & E. Technically the Nexus 6 is Google's phone. Then again HTC sells the N9 on their site. I guess we'll just have to wait and see
INCREMENTAL said:
So is anyone on Verizon gonna risk and order it if they get lucky enough to catch it on the play store? My problem is they r keeping Verizon off of the play store for a reason and I can't understand why other then that version isn't gonna work after all. I want to order it but just wondering if anyone else is gonna risk it.
Click to expand...
Click to collapse
I already got lucky and ordered from the play store. I'm not concerned one bit about it working on Verizon. It's been confirmed through Google reps, Verizon reps and those with a test unit. It'll be smooth sailing [emoji5]
2swizzle said:
Just got off the phone with Google due to my nasty email sent to them. Some rep called me apologize for the crappy pre-order that took place last week blah blah blah... Anyway she stated that they were informed today that Google has received a much larger stock of phones and pre-orders will take place tomorrow and last longer than 5 minutes. She also confirmed that Verizon is supported when purchasing a nexus 6 google play edition.
Click to expand...
Click to collapse
Really? Did she mention a time tomorrow?
Sent from my Nexus 5 using Tapatalk
charesa39 said:
Really? Did she mention a time tomorrow?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I asked the google rep that exact question and she responded "I don't know the exact time, but expect it to be early"
smalltownbird said:
I cant find anywhere that they will. I think because the turbo is a Verizon exclusive it takes you there. The rest of the phones that are multi carrier all can be bought on their site
Click to expand...
Click to collapse
Motorola confirmed on the day of the announcement that it would be sold on motorola.com.
motorola-blog.blogspot.com/2014/10/nexus-6-from-google-and-motorola-more.html
http://www.droid-life.com/2014/10/31/nexus-6-working-on-verizon-out-of-the-box/
check this
Mayze23 said:
Has it been confirmed that Motorola will be selling it? Sure they have the device on their site but that doesn't mean you can buy it from them. They have droid phones listed on their site as well but when you try to buy you're directed to VZW sales page. I hope that when you try to buy from Motorola it doesn't direct you to the Google play store.
I would like to use my moto credit for the N6
Click to expand...
Click to collapse
http://motorola-blog.blogspot.com/2014/10/nexus-6-from-google-and-motorola-more.html?m=1
I'm probably also going to go the moto credit route. At the bottom of the blog post it says:
"Nexus 6 will be available for pre-order through the Google Play Store in late October starting at $649. There are two colors to choose from - Midnight Blue or Cloud White - and two memory options - 32GB and 64GB. Nexus 6 will also be available on*motorola.com*and through carrier partners starting in November. You’ll hear from our carrier partners soon with additional pricing and availability information. In all, Nexus 6 will come to 28 countries across Europe, Asia-Pacific and North America starting later this year and as we head into Q1."

N6 on sale on Ebay, with a twist :)

http://chicago.cbslocal.com/2012/04/07/police-man-sold-more-than-8000-counterfeit-phones/
http://www.ebay.com/itm/201371932732?rmvSB=true
I ordered one of these....with almost 100k positive ratings is it really possible that it's a scam listing? It was on eBay featured deals?!?! EBay will have close to 400 disputes to settle if this is true!!
Seems to be true sadly. Same username, same location, item is now out of stock.
Sent from my Nexus 6 using XDA Free mobile app
DarK_DemoN said:
Seems to be true sadly. Same username, same location, item is now out of stock.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Because it is out of stock further indicates to you that it is a fraudulent post? How so?
DarK_DemoN said:
Seems to be true sadly. Same username, same location, item is now out of stock.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
furrycurry said:
I ordered one of these....with almost 100k positive ratings is it really possible that it's a scam listing? It was on eBay featured deals?!?! EBay will have close to 400 disputes to settle if this is true!!
Click to expand...
Click to collapse
Report back I guess. Feedbacks can be easily faked, scammers always do it. But it looks like its the same company and located in the same town as printed in that newspaper. Maybe guy out of jail and switched to more legit business
Damn....this Russian dude made a quick $145 Gs....In some Russian cities that a very decent life for next 12 years
Watch COPS for another arrest
furrycurry said:
Because it is out of stock further indicates to you that it is a fraudulent post? How so?
Click to expand...
Click to collapse
Did you read the article? CellularStream was one of the names used by the person selling the phones. Check the ebay page next. CellularStream is his business name on ebay. Duh.
The news article is from 2012 though....
Well guys....I got a tracking number lol. We'll see what in gods name shows up on my doorstep next week lol.
---------- Post added at 11:04 AM ---------- Previous post was at 10:59 AM ----------
Do you guys recommend any ways to verify the phone? I was thinking cpu-z to verify the internals as well as maybe looking in the boot loader.
furrycurry said:
Well guys....I got a tracking number lol. We'll see what in gods name shows up on my doorstep next week lol.
---------- Post added at 11:04 AM ---------- Previous post was at 10:59 AM ----------
Do you guys recommend any ways to verify the phone? I was thinking cpu-z to verify the internals as well as maybe looking in the boot loader.
Click to expand...
Click to collapse
Open the box carefully, if its ticking then stay away..... If you see Made in Russia then its not a good sign
But seriously, maybe verify serial with Google or Motorola...
So it arrived, everything seems normal so far. It's a Sprint nexus 6 while the listing made it appear as an unlocked nexus 6 from Google play rather than a carrier version. I'm going to try activate it and verify internals a bit later. I've been reading I should be able to use it on T-Mobile no problem, but it includes sprints ****ty hands free activation in the system partition. Some places say its necessary for use even if not using it on Sprint. Hopefully I can do more research and uninstall it or even better wipe everything and install a good custom rom.
Got mine yesterday. Factory sealed. Had a Sprint Sim in it. Couldn't activate on Verizon via the web last night, but took it into a store this morning and they gave me a new sim. Activated without a hitch. Shows Nexus 6 Non-VZN Phone on my account.
Working fine.
Link?
Sent from my SM-G920T
The very first post.
For a very similar amount, you can buy it from Amazon Spain. Google Nexus 6 - Smartphone libre Android (pantalla 5.96", cámara 13 Mp, 32 GB, Quad-Core 2.7 GHz, 3 GB RAM), azul https://www.amazon.es/dp/B00OLSTJR2/ref=cm_sw_r_awd_GsqHvb2SXC5V3
Sent from my SM-N910F using Tapatalk
You had some seller on swappa selling them brand new for cheap.
Sent from my SM-G920T
furrycurry said:
So it arrived, everything seems normal so far. It's a Sprint nexus 6 while the listing made it appear as an unlocked nexus 6 from Google play rather than a carrier version. I'm going to try activate it and verify internals a bit later. I've been reading I should be able to use it on T-Mobile no problem, but it includes sprints ****ty hands free activation in the system partition. Some places say its necessary for use even if not using it on Sprint. Hopefully I can do more research and uninstall it or even better wipe everything and install a good custom rom.
Click to expand...
Click to collapse
Hardware wise, all US Nexus 6's are the same. You can wipe it and install whatever you want.
I purchased one of these and it arrived today. Came with a Sprint SIM and a locked bootloader. The phone is a legit Nexus 6. I updated to 5.1.1, unlocked the bootloader and rooted the phone easily.
I also got mine, was the sprint version as everyone else. Unlocked and flashed tmobile image and worked fine.
That's nice. Maybe guy switched to legit business after serving some time

[DISCUSSION] Note 7 Return Experience

Everything went smooth, got my loaner which was the crappy J7 and pre-ordered that other phone (cough) But when I checked my account I see they tried to play me! She removed my Jump 1.0 and put me on Jump 2.0 so I called 611 ASAP and got that changed back. Why the heck would I want to have to pay half of the device off before I can jump? The way it's setup now I get 2 upgrades a year. I always get one in May and then another in August which is only 3 months so I only make 3 payments on my phone and then I get to jump again. Got the HTC 10 in May, jumped to the Note 7 in August and T-Mobile pays off the $594 I owed on the HTC 10. I remember when I first got with T-Mobile I waited 9 months before my first jump so I'm guessing that's why I get a jump at 9 months, then again after 3 months but I like it like that.
I refuse to accept a crappy J7 phone as a substitute for the most expensive phone they had in their stores. I've spent the past six days either at the store, on the phone or on Twitter and have absolutely nothing to show for my effort.
Sunday, the store said they couldn't do anything, to call customer service. Monday I called and requested an S7 Edge. They ordered an S7 instead which was supposed to be shipped overnight. Tuesday when I didn't get the confirmation email, I went on Twitter. I told them I wanted an S7 Edge, and they told me that once the EIP is signed, it's a done deal. When the phone didn't show shipped Wednesday morning, back on Twitter. I again told them I wanted an S7 Edge. I finally got someone who said OK, we'll get you an S7 Edge, we'll stop UPS from delivering the S7 and we'll overnight it. Thursday came with no tracking information on the S7 Edge. Back on Twitter. I was told that the Edge would ship Thursday overnight. Today, no Edge. Come to find out they're out of them. One representative said to turn the Note 7 in at the store and pick any phone they have. The other wanted me to call a phone number to arrange for a loaner.
This has been the most focked up customer service experience in my life. I want to flame T-Mobile on every venue that I can.
when i did the same they literally called the 800# and handed me one of their personal cell phones and had me set up the exchange with corporate. I have my Note 7 until they send me both an S7 edge and the replacement Note 7. Once the replacement note 7 shows i have to return my old note 7. Really just means i have 2 phones for a while
------- Edit ------------------------
this is what they did in store
http://forum.xda-developers.com/tmobile-note-7/how-to/how-s7-edge-temp-phone-till-note7s-t3462542
mallman said:
when i did the same they literally called the 800# and handed me one of their personal cell phones and had me set up the exchange with corporate. I have my Note 7 until they send me both an S7 edge and the replacement Note 7. Once the replacement note 7 shows i have to return my old note 7. Really just means i have 2 phones for a while
------- Edit ------------------------
this is what they did in store
http://forum.xda-developers.com/tmobile-note-7/how-to/how-s7-edge-temp-phone-till-note7s-t3462542
Click to expand...
Click to collapse
She had a email with all the steps they were supposed to follow so I didn't argue but the J7 does suck lol. They have my account all screwed up now, and I have a balance of -$488 some how so I ain't gonna complain lol. But I would like to know how each T-Mobile store in my area (4 within a few miles of each other) only got 1-3 regular iphones each while the lines were around the building lol. This was the absolute dumbest launch for a phone I have ever seen.
Lancerz said:
She had a email with all the steps they were supposed to follow so I didn't argue but the J7 does suck lol. They have my account all screwed up now, and I have a balance of -$488 some how so I ain't gonna complain lol. But I would like to know how each T-Mobile store in my area (4 within a few miles of each other) only got 1-3 regular iphones each while the lines were around the building lol. This was the absolute dumbest launch for a phone I have ever seen.
Click to expand...
Click to collapse
If you had held out for the S7 or S7 Edge you would have been eligible for either a VR or a 256 gig SD card. You have a receipt and a ESIN because you essentially bought the loaner they're supposed to credit back when the replacements come in.
I already got the card with the Note 7. I want the VR.
My account is also all screwed up! I have a balance of almost $1000. not sure how that is, when my normal bill is around $240 and paid in full long before the due date.
With this fiasco tmobile ****ed up my bill somehow... Someway... So won't be putting my hands in any loaner. I got a note 7...it is a note 7 I will return. The funny part is I did a normal jump 1...first and last time I do that over the phone.
---------- Post added at 08:11 PM ---------- Previous post was at 08:09 PM ----------
Chr0nicDreamz said:
My account is also all screwed up! I have a balance of almost $1000. not sure how that is, when my normal bill is around $240 and paid in full long before the due date.
Click to expand...
Click to collapse
Call them... What I did they fixed that up and some screw up. Cause I was being billed for the note 5 still as well as the iPhone 6 I paid off... My bill went from 271 to 190 somehow
mgbotoe said:
With this fiasco tmobile ****ed up my bill somehow... Someway... So won't be putting my hands in any loaner. I got a note 7...it is a note 7 I will return. The funny part is I did a normal jump 1...first and last time I do that over the phone.
---------- Post added at 08:11 PM ---------- Previous post was at 08:09 PM ----------
Call them... What I did they fixed that up and some screw up. Cause I was being billed for the note 5 still as well as the iPhone 6 I paid off... My bill went from 271 to 190 somehow
Click to expand...
Click to collapse
I have a negative balance of 1300 bucks.. also odd
pcriz said:
I have a negative balance of 1300 bucks.. also odd
Click to expand...
Click to collapse
Mines the same way, but -649 instead of -1300. Called and they said it was the EIP refund for the n7 for when I got the s7e and it'll clear up on the next bill. If you had 2 n7's that makes sense, as it's double what mine is.
Sent from my SM-G935T using Tapatalk
toastido said:
Mines the same way, but -649 instead of -1300. Called and they said it was the EIP refund for the n7 for when I got the s7e and it'll clear up on the next bill. If you had 2 n7's that makes sense, as it's double what mine is.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I had 2 note 7s and my bill is sitting at $921. I told them they better fix it fast or I'll return all my equipment.
Sent from my SM-G930T using XDA-Developers mobile app
Went to exchange my Note 7 with the s7 edge (loaner) at my t mobile store. Before I went up there I called and asked if they have silver Note 7 for exchange and the girl said yes. Short story is I wait inline for 45 minutes just to hear that samsung never sent any silver phones. I called 3 other stores near me and NO ONE has silver, I also cannot exchange my silver for a black. WTF
My store would exchange my silver for blue (which I didn't want) but i decided to get it anyway. sat there my entire lunch hour and still didn't get to the desk. another store just hasn't got any yet. the third has them locked in the safe and won't sell/exchange them until they hear from "upper management" tried twitter and calling for support and was told that exchanges can only be done in store. oh and the other store I called said that I could exchange it, but i'd have to bring in the box, which i don't have, so that's nice. they sent me a survey for my call, that was a mistake.
you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA
Not threatened but i had to go back and get it from home
apatcas said:
you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA
Click to expand...
Click to collapse
According to Twitter TmobileHelp A box is preferred but they should still be able to help you. Ask for twitter public confirmation a box is needed in the store.
Confirmed. You are not required to have the box but the would prefer it.
T-Mobile Help ‏@TMobileHelp
@JohnLegere If you still have the original packaging, that's awesome. If not, we will accept the return of the device... 1/2
T-Mobile Help ‏@TMobileHelp
@JohnLegere ...regardless. *DanKing 2/2
They are very interested in knowing what store that was in Atlanta. lol
apatcas said:
you guys think you had a bad experience?
I have the original jump. I returned my note 7, I still show it on my EIP plan (so i'm still paying for it), my note 5 shows that i haven't returned it in time. Oh... and to top it all off who here got threatened for not returning the phone with the box?
https://www.youtube.com/watch?v=8SVHNc5UgaA
Click to expand...
Click to collapse
You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.
DeadPhoenix said:
According to Twitter TmobileHelp A box is preferred but they should still be able to help you. Ask for twitter public confirmation a box is needed in the store.
Confirmed. You are not required to have the box but the would prefer it.
T-Mobile Help ‏@TMobileHelp
@JohnLegere If you still have the original packaging, that's awesome. If not, we will accept the return of the device... 1/2
T-Mobile Help ‏@TMobileHelp
@JohnLegere ...regardless. *DanKing 2/2
They are very interested in knowing what store that was in Atlanta. lol
Click to expand...
Click to collapse
I don't personally keep the boxes if I don't plan to return the phone
---------- Post added at 04:12 PM ---------- Previous post was at 04:03 PM ----------
chipworkz said:
You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.
Click to expand...
Click to collapse
I did. Actually don't know if he got fired because the franchise store owner said that from what he was told by the guy trying to be my friend there, I was a threat to the other employees. He wanted to put a restraining order on me after I called the cops.
apatcas said:
I don't personally keep the boxes if I don't plan to return the phone
---------- Post added at 04:12 PM ---------- Previous post was at 04:03 PM ----------
I did. Actually don't know if he got fired because the franchise store owner said that from what he was told by the guy trying to be my friend there, I was a threat to the other employees. He wanted to put a restraining order on me after I called the cops.
Click to expand...
Click to collapse
There is your problem. Franchise owner shop. You should go to a corporate store.
chipworkz said:
You should let corporate know and that Dumb ass should get fired.
As far as my return, I just returned my Note 7 yesterday for a refund. My account currently shows -747.50 and there is no EIP for the Note 7 on my account anymore. Now I just need to wait for everything to get squared away which T-Mobile is slow at doing. I too have the original Jump 1 plan and will be watching closely to make sure they don't screw it up. My Note 5 also shows that it was not returned but that is the only EIP I have now. Returning the phone was painless and the girl training the guy knew exactly what to do.
Click to expand...
Click to collapse
Soon as he approached me it would have been game over. Another typical kiddie. I'd make sure he lost his job and even threaten to post it online if he didn't. Then I'd do it anyway and post it as many places as I could. Ruin his punk ass life for good. Did I mention I'd also get my law partner in my firm to file whatever criminal and civil charges we could just to make sure he ****s in every single pair of pants he owns?
**** man, at the very least send that into the local news crew. Goddamn I hate kids.
... Of course that's assuming the begining part of that altercation wasn't some wild all out attack on him by you . Glad you got the phone man.
Sent from my SM-N930T using XDA-Developers mobile app
NXLTrauma25 said:
Soon as he approached me it would have been game over. Another typical kiddie. I'd make sure he lost his job and even threaten to post it online if he didn't. Then I'd do it anyway and post it as many places as I could. Ruin his punk ass life for good. Did I mention I'd also get my law partner in my firm to file whatever criminal and civil charges we could just to make sure he ****s in every single pair of pants he owns?
**** man, at the very least send that into the local news crew. Goddamn I hate kids.
... Of course that's assuming the begining part of that altercation wasn't some wild all out attack on him by you . Glad you got the phone man.
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
As bad as it sounds I didn't pursue to much on this because I couldn't miss to much of work. But the whole store is full of **** heads. That guy and the manager who i think has been trying to find me on social media.
I do have a police report. I think he got fired bit it'll be OK since apparently his mom is an undercover CIA agent.

Google Pixel replacement experience.

Who has gone through this and how was the device you got from Google. I guess they are refurbished? They have new screen and housing?
Sent from my Pixel using Tapatalk
I just got one....I'm on Verizon and it came with 7.1.1 NOF27B....
Sent from my Pixel XL using Tapatalk
The replacement I got let me toggle the bootloader unlock and I'm on 7.1.2. I've also found that the body of the phone feels more metal then my old one and it's heavier....not much but slightly.
Sent from my Pixel XL using Tapatalk
I have had a replacement, the one i received was new and not refurbished.
Here is a little more discussion on this topic, albeit there were only a handful of responses in that thread as well.
https://forum.xda-developers.com/pi...experience-t3572352/post71419629#post71419629
I received a new one.
also received a new one
Krzychu23 said:
also received a new one
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By new one, do you mean retail packaging as well?
---------- Post added at 08:54 PM ---------- Previous post was at 08:54 PM ----------
Iceman248 said:
I received a new one.
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By new one, do you mean retail packaging as well?
daviddem said:
By new one, do you mean retail packaging as well?
---------- Post added at 08:54 PM ---------- Previous post was at 08:54 PM ----------
By new one, do you mean retail packaging as well?
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mine came new but in a small package so no accessories but that's understandable since they asked me to send back just the phone
oh and picture of the box it came in...
It came with same exact packaging as my original order, brand new. I did choose the order replacement while still having original though, not the send yours back, wait for replacement.
Sent from my XT1095 using Tapatalk
Krzychu23 said:
mine came new but in a small package so no accessories but that's understandable since they asked me to send back just the phone
oh and picture of the box it came in...
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Thanks!
Did one from asurion I'm on Verizon. They sent me brand new one sealed in box and I was able to unlock it depixel
Mine was a refurbished model.
Krzychu23 said:
mine came new but in a small package so no accessories but that's understandable since they asked me to send back just the phone
oh and picture of the box it came in...
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Thats refurbished.
They should all look new as far as I know.
Waiting on mine...
milan187 said:
Thats refurbished.
They should all look new as far as I know.
Waiting on mine...
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How do you know it's refurbished?
And if it really is I sure can't tell because it looks like new.
Krzychu23 said:
How do you know it's refurbished?
And if it really is I sure can't tell because it looks like new.
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That box.
They told me straight up they send refurbished.
Not a problem though since their refurbished units should get all new external parts and go through more testing then brand new units.
I will get mine tomorrow. Hoping for a perfect device.
Krzychu23 said:
How do you know it's refurbished?
And if it really is I sure can't tell because it looks like new.
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Click to collapse
Sent from my SAMSUNG-SGH-I747 using Tapatalk
I wish Google took from Samsungs playbook, my dad had a issue with his att S7 and Samsung took care of him. Google will not help you if you did not buy it from the play store. What is the point of the support tab if they won't help you?
chapelfreak said:
I wish Google took from Samsungs playbook, my dad had a issue with his att S7 and Samsung took care of him. Google will not help you if you did not buy it from the play store. What is the point of the support tab if they won't help you?
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You're supposed to go to the source you purchased the device from first.
Jammol said:
You're supposed to go to the source you purchased the device from first.
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No you do not, like I mentioned my dad directly contacted Samsung and they took care of him. I know plenty of people who contact the manufacturer and got help. When I had a problem with my Moto n6 from Verizon, I contacted Motorola and they took care of me as well. If I had a problem with a washing machine, I don't contact the store I bought it from, I contact the manufacturer.
chapelfreak said:
No you do not, like I mentioned my dad directly contacted Samsung and they took care of him. I know plenty of people who contact the manufacturer and got help. When I had a problem with my Moto n6 from Verizon, I contacted Motorola and they took care of me as well. If I had a problem with a washing machine, I don't contact the store I bought it from, I contact the manufacturer.
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You're missing the point of my post. You can go to the place of purchase first to see if they will swap out the device without dealing with a headache. If the device is past their policy, then you go to the manufacturer. Every product in the USA is typically done that way with the exception of extremely large items such as a vehicle whether it's land or sea.
I did not say your dad was wrong, but he could have went to ATT first. I have went to Google for device replacements that I did not purchase from them, but not until after I check with the place I purchased the device to see if they would comply switch it out.
Furthermore​, go to the 6P forum, Google has been replacing devices for people that didn't purchase it from them directly. Even devices that are a year out of manufacturer warranty.

Potential great news for Verizon Pixel 2 XL owners regarding bootloader!

So I started seeing a little bit of burn-in on my device over the weekend so on Saturday I decided to call Verizon and take advantage of Google's warranty. Once I told tech support I saw burn-in he immediately confirmed my address and let me know a brand new 2 XL replacement would be there by Tuesday at the latest. (would've been overnight delivery if it weren't Saturday) Well I got my device today and low and behold, THEY SENT ME A STOCK GOOGLE VERSION! Not the Verizon version, so, MY BOOTLOADER IS UNLOCKED!
This is why I'm saying "potential" great news, I cannot guarantee this will be the case for everyone but I'm kinda feeling like since this is a device defect on Google's end Verizon gets their surplus replacements from Google themself, meaning there is a high chance all replacement devices, at least for the time being, will be basically the same unlocked version you buy directly from the Google Store.
Anyone else have a similar experience?
Proof.
Been the same way for a while. Same with the og Pixel
Sent from my Pixel 2 XL using Tapatalk
i wanna try that lol
abuttino said:
Been the same way for a while. Same with the og Pixel
Sent from my Pixel 2 XL using Tapatalk
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Nice, I was super happy when I saw this since I didn't realize Verizon were going to be idiots and lock down the bootloader. I didn't get the original Pixel XL because I only upgrade every two years and every other Nexus device I've owned through Verizon still had an unlock option for the bootloader in the developer options so I assumed this one would be no different.
I just sent mine in for same reason, they tried to send me to Verizon but I wouldn't let them. Phones on it's way to Google, hopefully I get Google version back instead of Verizon one
capsnbottles said:
I just sent mine in for same reason, they tried to send me to Verizon but I wouldn't let them. Phones on it's way to Google, hopefully I get Google version back instead of Verizon one
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Why did you send your phone in first? You make them send you a device so you can transfer your data and then send it back. I still have my other XL 2. When I called Verizon I told them I want my new device first and they said that would be fine.
Nephilim said:
Why did you send your phone in first? You make them send you a device so you can transfer your data and then send it back. I still have my other XL 2. When I called Verizon I told them I want my new device first and they said that would be fine.
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Google required it, Verizon was gonna send one first all u had to do was pay taxes and then get them back when they received phone.
I didn't wanna chance getting a locked bootloader from Verizon, I want a Google one
capsnbottles said:
Google required it, Verizon was gonna send one first all u had to do was pay taxes and then get them back when they received phone.
I didn't wanna chance getting a locked bootloader from Verizon, I want a Google one
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Dude, there is no payment needed at all to replace your phone through Verizon. I called them, told them I had burn-in, they setup a new phone to be overnight delivered and I got it today. That was it. I don't know who you talked to but there is no taxes required on getting a replacement due to a factory defect.
Yeah I think the guy I talked to was an idiot and didn't know what he was doing. Oh well, I have a note 8 and will have a unlocked bootloader in a week.
I was hoping to follow your path and get lucky, nothi g I can do now it's in the mail
capsnbottles said:
Yeah I think the guy I talked to was an idiot and didn't know what he was doing. Oh well, I have a note 8 and will have a unlocked bootloader in a week.
I was hoping to follow your path and get lucky, nothi g I can do now it's in the mail
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Click to collapse
Well if it's coming from Google you have a good chance of getting an unlocked version.
I thought so myself, but after speaking with Google they said they send out Verizon locked phones if I bought from Verizon. Oh well looks like I'm returning when I receive Thurs and ordering one plus 5 t
Verizon told me to call Google so I called about my issues.. The thing that sucks is I gotta send my pixel 2 xl first and once they receive it Google will send me a brand new 1...sucks but I'm gonna do it...just sucks I'll have to use an old Motorola Z Droid Play lol and I'm going to NYC for vacation next week and won't have my pretty Pixel 2 XL once I send it in
capsnbottles said:
I thought so myself, but after speaking with Google they said they send out Verizon locked phones if I bought from Verizon. Oh well looks like I'm returning when I receive Thurs and ordering one plus 5 t
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Click to collapse
Dude, I bought my phone from Verizon and still got an unlocked device as a replacement. Don't sweat it.
I hope your right, will find out Thurs
mrjaydee82 said:
Verizon told me to call Google so I called about my issues.. The thing that sucks is I gotta send my pixel 2 xl first and once they receive it Google will send me a brand new 1...sucks but I'm gonna do it...just sucks I'll have to use an old Motorola Z Droid Play lol and I'm going to NYC for vacation next week and won't have my pretty Pixel 2 XL once I send it in
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Click to collapse
Um, no reason you have to send your device in. Whoever you talked to at Verizon is a moron. I called Verizon tech support and he told me there would be a package along with my replacement to send my defective device back in once I received the replacement. That way I am able to transfer my data. I'd suggest calling Verizon back.
mrjaydee82 said:
Verizon told me to call Google so I called about my issues.. The thing that sucks is I gotta send my pixel 2 xl first and once they receive it Google will send me a brand new 1...sucks but I'm gonna do it...just sucks I'll have to use an old Motorola Z Droid Play lol and I'm going to NYC for vacation next week and won't have my pretty Pixel 2 XL once I send it in
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Click to collapse
I was told the same thing. I put mine I mail yesterday like they said and I woke up to email saying my rma shipped and would be here Thurs. You should be good if you act quickly
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Nephilim said:
Um, no reason you have to send your device in. Whoever you talked to at Verizon is a moron. I called Verizon tech support and he told me there would be a package along with my replacement to send my defective device back in once I received the replacement. That way I am able to transfer my data. I'd suggest calling Verizon back.
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Verizon told me the same thing, it was Google who asked for phone first
---------- Post added at 04:03 AM ---------- Previous post was at 04:01 AM ----------
Nephilim said:
Dude, I bought my phone from Verizon and still got an unlocked device as a replacement. Don't sweat it.
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Did your phone come from a Verizon store or from Google?
capsnbottles said:
I was told the same thing. I put mine I mail yesterday like they said and I woke up to email saying my rma shipped and would be here Thurs. You should be good if you act quickly
---------- Post added at 04:01 AM ---------- Previous post was at 03:59 AM ----------
Verizon told me the same thing, it was Google who asked for phone first
---------- Post added at 04:03 AM ---------- Previous post was at 04:01 AM ----------
Did your phone come from a Verizon store or from Google?
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Click to collapse
I purchased my device through Verizon, I've specified this multiple times by saying I called Verizon for my replacement.
Nephilim said:
So I started seeing a little bit of burn-in on my device over the weekend so on Saturday I decided to call Verizon and take advantage of Google's warranty. Once I told tech support I saw burn-in he immediately confirmed my address and let me know a brand new 2 XL replacement would be there by Tuesday at the latest. (would've been overnight delivery if it weren't Saturday) Well I got my device today and low and behold, THEY SENT ME A STOCK GOOGLE VERSION! Not the Verizon version, so, MY BOOTLOADER IS UNLOCKED!
This is why I'm saying "potential" great news, I cannot guarantee this will be the case for everyone but I'm kinda feeling like since this is a device defect on Google's end Verizon gets their surplus replacements from Google themself, meaning there is a high chance all replacement devices, at least for the time being, will be basically the same unlocked version you buy directly from the Google Store.
Anyone else have a similar experience?
Click to expand...
Click to collapse
Where did yours ship from?
Mine is coming from Illinois
capsnbottles said:
Where did yours ship from?
Mine is coming from Illinois
Click to expand...
Click to collapse
Wherever Verizon gets their devices from. Like I said, I'm thinking they might be getting their 2 XL's straight from Google because of the issues so that Google is able to oversee damage control. I don't know for sure though. All I know is I purchased my original device through Verizon and talked to a Verizon tech rep to get my replacement. The replacement I received was unlocked.

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