Nexus 4 touch screen constantly becoming unresponsive - Nexus 4 Q&A, Help & Troubleshooting

Problem resolved.

What was your problem and how did you fixed it. it could be hepful for someone

Good point. My touch screen was constantly just not working, and often lagging, as if the screen was frozen. I cleared the device cache. You can find an instructional video on how to do this on YouTube (this forum won't let me post links unfortunately). After doing this, I still experienced a bit of lag, but after a few hours it seems that the lag is gone. I'm hoping it'll stay this way.

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Constant Touch Screen Malfunctions

Hey,
I'm sorry but I can't find anything on common touch screen problems..
My touch screen is constantly just not working. It started I think after a droplet of water(one singular drop) fell on the screen for a second(right in the middle) and it stopped working for about 2 hours..Since then I will have it working fine for a couple days, then it will just simply stop working. No response to anything at all. I can restart it and sometimes it will work, sometimes it won't. I usually just end up sitting it down and when I come back 20-30 minutes later it works again.
Now, today, it has been doing it constantly. I can get it to work after multiple resets and stuff, but then it will stop again. Works some, then stops, etc, but I am not doing anything difference except resetting it..
Is there anything where I can troubleshoot the problems with my screen and see what is wrong with it?
schwalbach said:
Hey,
I'm sorry but I can't find anything on common touch screen problems..
My touch screen is constantly just not working. It started I think after a droplet of water(one singular drop) fell on the screen for a second(right in the middle) and it stopped working for about 2 hours..Since then I will have it working fine for a couple days, then it will just simply stop working. No response to anything at all. I can restart it and sometimes it will work, sometimes it won't. I usually just end up sitting it down and when I come back 20-30 minutes later it works again.
Now, today, it has been doing it constantly. I can get it to work after multiple resets and stuff, but then it will stop again. Works some, then stops, etc, but I am not doing anything difference except resetting it..
Is there anything where I can troubleshoot the problems with my screen and see what is wrong with it?
Click to expand...
Click to collapse
Well I don't know how you searched but there are multiple threads on touch screen problems. Here's one search I did using the Google sticky post:
http://www.google.com/search?as_q=t...rum.xda-developers.com&as_rights=&safe=images
However, your problem is curious as it's the opposite of the one many get. Some folks find when the device has been on for a while and gets warm then it's screen stops responding. You have the opposite, it stops working and then leaving it brings it back again. I suspect though it's related. By leaving it for a while it cools down and works again.
It's not good news and we have no reliable fix. It is not thought to be a touch screen fault (for many folks anyway) so changing the screen may not change anything.
If it still has the problem after a hard reset then it's a Warranty replacement or repair I'm afraid.
Mike

TF101 screen does not respond to touch - Freezes

Hi All,
Very strange issues with my TF101 for last couple or 3 weeks (I think). The screen does not register a touch event, some times it does and others not. Strangest thing is, everything else seems to work, clock, wifi, etc, I can power it down and start again. Sometime it rotates the screen too and other times even screen rotation doesn't happen. If I move around the tablet, shake it etc, then sometime it seems to work for few clicks and then same unresponsive screen.
I have wiped all data, factory reset couple of times but no luck.
kernel:2.6.39.4
build:IML74k.US_epad-9.2.1.27-20120615
Touch Panel Ver:MXT-1.1 build-1
Android:4.0.3
Can some one please advise?
I'm having the same problem.
Khalid Ali said:
Hi All,
Very strange issues with my TF101 for last couple or 3 weeks (I think). The screen does not register a touch event, some times it does and others not. Strangest thing is, everything else seems to work, clock, wifi, etc, I can power it down and start again. Sometime it rotates the screen too and other times even screen rotation doesn't happen. If I move around the tablet, shake it etc, then sometime it seems to work for few clicks and then same unresponsive screen.
I have wiped all data, factory reset couple of times but no luck.
kernel:2.6.39.4
build:IML74k.US_epad-9.2.1.27-20120615
Touch Panel Ver:MXT-1.1 build-1
Android:4.0.3
Can some one please advise?
Click to expand...
Click to collapse
Seems like my issue is resolved by
Hi,
It seems like my issue is resolved by installing a custom ROM, what I did after all my frustration is went to
http://get.cm/?device=tf101&type=stable
Downloaded the stable version of Cyanogen Mod 9, copied it to my TF101 while its connected to my pc, you can follow instruction here
http://www.androidauthority.com/cyanogenmod-9-cm9-for-wifi-asus-eee-pad-transformer-57846/
And now I have it running only for 30 mins or so but it seems like no freezing...
HTH
Not quite, it seems like after several hours of usage, though it is working immensely better then before, that painful freeze has come back of sorts, it does freeze now, very few times as compare to prior to installing cyanogen mod 9
Same here. I was tired of running Jelly Bean so I decided to give stable CM9 a spin so I flashed it. The screen is so unresponsive it's not even funny. I think I will file a bug at CM issue tracker if that's not only me experiencing that. I have also noticed that scrolling screens using a live wallpaper is not smooth, however this is an entirely different issue.

I'm gettin random reboots / restarts...

Really weird, doesn't seem to happen when the tablet is stressed or something. On the other hand happened more often with heavy memory stuff like big pdf's and when i live youtube videos loading, maybe I have an issue with the 2 gig's of ram? it's there any way i can test that?
Sometimes the tablet isn't doing anything an restarts. Like when the home screen is blocked. Anyone else had this problems?
orate.cl said:
Really weird, doesn't seem to happen when the tablet is stressed or something. On the other hand happened more often with heavy memory stuff like big pdf's and when i live youtube videos loading, maybe I have an issue with the 2 gig's of ram? it's there any way i can test that?
Sometimes the tablet isn't doing anything an restarts. Like when the home screen is blocked. Anyone else had this problems?
Click to expand...
Click to collapse
I would suggest you try flashing the nexus 10 factory restore image and see if that fixes things. If it's still randomly rebooting I'd send it in for a replacement.
Sent from my SCH-I535 using xda premium
I'm getting the same, please keep us updated because I'm hoping it's a software issue...
Got some of these too. One of these was really freaking, I had to force a reboot. I definitely think it's software
Sent from my Nexus 10 using xda app-developers app
You can see the reboots I'm getting on here... http://imgur.com/704mp.png
i have also problems. Sometimes when i usw Chrome, the Browser don't react and then the screen goes black and i have to push the button on top for five seconds to reboot my nexus. Had this problem three times. I,m hoping for a fix...
Happened to me twice already! Wtf
Sent from my Nexus 10 using Tapatalk 2
Guys, I think found a pattern: Each time I get a reboot seems to be related to the wifi connection, like if the wifi freezes the tablet. Pay atention to the wifi settings when you get reboot / restart the tablet it's like searching the wifi connection like crazy, but, if you reboot normally the wifi it's already connected. Seems like a clue to me.
I played like 4 hours yesterday Chaos Rings. Seems like a really advanced game to me, so the stressing test is passed. It's not related to stress IMHO.
I've been getting random reboots too. Took several attempts to get all the way through setup right after taking it out of the box. At first I thought maybe I just hadn't given it enough time to acclimate to ambient temperature or something, but problem has persisted even after flashing the factory image via fastboot. Haven't noticed a correlation with wifi, but does seem to happen mostly when idle. Have also had a couple freezes and shutdowns, too.
Guess I'll be calling Google this morning... Argh.
Sent from my SGH-I777 using XDA Premium HD app
I actually haven't had any reboots yet. I haven't stressed it with any games, but installed my normal apps and used it for web browsing/xda for a couple hours and no problems for me (yet...fingers crossed)
Called Google, and after being on hold for almost 1/2 hour (I'd imagine they're pretty swamped) explained the issue as well as what I've already done to try to resolve it (factory reset, fastboot recovery image flash) and they started the replacement process without any additional questions.
Just my luck, the first time in ages that I buy a device the day it comes out, I end up with a dud... Hopefully I get the replacement quickly!
I'm really nervous at this point. Mine is perfect aside from a piece of dust in the screen. Google is sending me a new one, but now I am afraid I will get one with more issues.
no more reboots here. But i think it's a software problem.
I have had two unexpected reboots. One was about halfway through ep. 1 of Planet Earth. I don't recall what I had running the other time.
I'm still running stock 4.2, unrooted.
Somebody postes useful info.
http://forum.xda-developers.com/showthread.php?t=1998496&page=2
Mine rebooted then rebooted three times in a row before even getting in the desktop.
+1 Reboots
3 reboots in the past hour! Location svcs disabled.
Sometimes under load (gaming), other times just random.

Erratic Screen and Reboots

Hey guys.
My mom uses a Nexus 7 as her tablet, and is having trouble with the screen randomly detecting touches that aren't there. After messing with it, I've noticed it's about an inch from the bezel on the right side of the screen, and touches there randomly whenever you try to touch somewhere on the screen. It's most annoying becuase when she tries to browse her apps, it just keeps hitting email over and over again.
A temporary fix is to simply turn the screen off and on. It comes back at random intervals though. I've gone 30 seconds without it happening, and I've gone days without it happening.
I've done plenty of google searches and never found a solution, just a bunch of threads with replies of "I have the same problem." Even just knowing if it's hardware or software would help me out. She's thinking about getting an iPad (I'm trying to discourage that option. My iOS experience was never that great) If it's hardware, I'll suggest other tablets. If it's software, I'll try to fix it.
Also, she updated whenever an update released. I thought that if it was a software/firmware issue, I could load a custom ROM on it and fix it. so Iloaded the latest CyanogenMod onto it. Still does it,though not as often, and now it closes windows randomly.

Ghost touch issue

It seems my phone has a problem of ghost touch. The status bar slides down automatically and randomly. I turned on developer mode to see what happened, it seems, some coordinates near (320, 0) are clicked very often with no reason at all. It annoys me a lot since it interrupts my normal operation. Did someone has the same problem? And how do you solve it? Thanks
I had the same issue. top right of my screen would think it was being touch when it wasnt.
Yes, my wife's ph-1 has this issue. the ghost touches liked a bunch of Instagram posts, it was hilarious seeing my wife's reaction to this, and then she had to go back and unlike a bunch of crap posts.
But this is an issue and very serious one. I believe this could be also causing battery drain if it interacts with OS and causes deep sleep not to kick in when it should. If the issue happens again I will be contacting support to get this BS sorted out.
I have this issue on the oreo beta although it will keep touching the same spot continuously for about a minute or so and if it happens while the phones locked i cant do anything till it stops luckily its been happening less and less often
I had this happen on one phone but not the others, worse when the phone got hot
i think it's the screen, if you look closely, its not flat. Mine is kinda wavey at the edges, like there's a little too much adhesive, and i think that waviness gets worse when the phone gets hot, and causes the phantom touch
glasscitysd said:
I have this issue on the oreo beta although it will keep touching the same spot continuously for about a minute or so and if it happens while the phones locked i cant do anything till it stops luckily its been happening less and less often
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It was gone for 3 days and now the problem is back today. I tried to restart in safe mode and problem is still there so it is a system issue, not caused by third party app.
Same issue here. No rhyme or reason I can see as to why
Mine was happening on my old PH-1 without the earpiece screen, but i got the new version i got has no issue.
This issue is very annoying I'm thinking of returning the device to Sprint and getting another but since it happens so random I wouldn't even be able to show them the issue. Thought it was an issue with the oreo beta but after going back to stock I still have the issue starting to regret buying this phone
I've never experienced this issue on mine
Bump. Been happening to me on Oreo beta. About once or twice a day it happens. I just lock and unlock the phone and it stops. It's weird. I think it has something to do with the screen sensitivity. It's more prone to happening when the device screen is all smudgy or if I just washed my hands.
I have the same issue too.
https://www.youtube.com/watch?v=wbHtJLQEU7o
Me too
Same issue here as well. I did the touch sensitivity trick as well and still getting it. Hope its a software issue and not a hardware one.
I haven't encountered ghost touch but encountered slow responding touch issue. Sometimes the touchscreen will respond to my command slower like 3-4 secs after i touch the screen. Every time this issue appears, a restart of my phone will clear it. Very likely software issue. I'm still on nougat, hopefully they fix it on Oreo before it goes out of beta.
My first PH-1 would become touch unresponsive for 30+ seconds all the time (it was fully updated at the time). It seemed to happen more frequently when I was typing on the stock keyboard. I eventually returned it and bought another several weeks later. I've had no issues with the new one-quite happy with it. I'm running the Beta2 update and enjoying it.
boidsonly said:
My first PH-1 would become touch unresponsive for 30+ seconds all the time (it was fully updated at the time). It seemed to happen more frequently when I was typing on the stock keyboard. I eventually returned it and bought another several weeks later. I've had no issues with the new one-quite happy with it. I'm running the Beta2 update and enjoying it.
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Click to collapse
That's good to know. Mine also happened when using the keyboard occasionally as well. I have a replacement set coming as my original set's packaging did not come with the pull tab on the box and there was a fingerprint smudge at the back of the phone when i took the phone out of the box the first time. I presumed mine was a used/returned set, not new as what i had ordered. Hope the new set fixes the issue.
My phone has the same issue whenever I'm charging it and using it at the same time it's registering multiple touches when I'm using just one finger on the screen, it mostly happen when I'm doing a long press action. In developers option I have show taps enable so I'm able to see all ghost touches.
I fixed my ghost touch issue with a simple hard reset.
It will come back sadly

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