"The connected device does not support smart switch please check supported devices" - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

"The connected device does not support smart switch please check supported devices"
The connected device does not support smart switch please check supported devices and try again
That what i get when i try to connect my Samsung Galaxy 6 Edge to smart switch
P.S :
My phone rooted and same guy who rooted it said somehow my imei deleted so i paid big money to get it back
So rooted phone and new imei.
Things i tried... downloaded Samsung kies 3 and had same problem there
Help anyone . Thanks!

Sorry Mods i posted it accidently on edge + i didnt notice could you move it please

Related

Samsung Kies

can someone help me how to operate the Kies??????....
my problem here is when i connect the phone as mass storage the Kies suddenly launch itself and said it doesnt support this type of connection but the mass storage work properly.....then i tried to connect it with Kies....but the Kies doesnt launch itself and after i clicked the Kies icon on my desktop my phone screen start to change between the MTP and my homescreen non stop after i click the middle button then it stop.....and the kies state it is connecting with my phone but nothing happen actually.......this is my 5th Kies but the same problem is still happened......when we are connecting with the Kies what display will appear on the phone screen????...is it the MTP screen or what...please please really need your help to use th Kies.....thanx in advance
There is definately a bug with the phone. I personally and from what I can see several other people are having exactly the same issue. We just need to shout at samsung, lots of upset/unhappy customers screaming as loudly as they can will get things fixed. Louder you shout, better it will be!
Solved
In order for Phone to be recognized by Kies it needs to be connected to the PC in "Kies Mode" and not in "Mass Storage Mode" or any other mode.
As soon as you switch to Kies mode your phone will get recognized by KIES and the relevant drivers will be installed.
ian_g said:
In order for Phone to be recognized by Kies it needs to be connected to the PC in "Kies Mode" and not in "Mass Storage Mode" or any other mode.
As soon as you switch to Kies mode your phone will get recognized by KIES and the relevant drivers will be installed.
Click to expand...
Click to collapse
Did you read the original post? The problem is, with me as well, that Kies starts working if you select mass storage mode and then gives you an error. However Kies does absolutely nothing when you select Kies mode on the Samsung Galaxy S.
yuppss.....you seem to have the same problem too....hmmmm...any solution from anybody????
The software isn't compatible with our phones yet. I think it isn't even compatible with Android. After numerous fails on trying to connect with USB, I tried to connect with Kies through Bluetooth. I had the option to choose between Windows Mobile and Symbian.
I think we just have to be patient and wait for a new version of Kies. In the meanwhile you can exchange files by choosing to connect through USB and pick the option to connect as Mass Storage. In the notification bar press to connect it to the computer, so it reads your SD card(s).
Strange... I've never had a single problem connecting to KIES. It always sees the phone, always connects and I can do everything (which isn't that much really, but ok). Are you sure you have the latest version installed?
Hi there.. are you the one that I invited from GSM-Arena?
Welcome to xda-developers!
That happened to me before, the only thing I did is to set my SGS' USB Mode to "Kies"
then on the Kies on my PC i just selected the "Driver Recovery" & wait for it to do it's thing... I think it'll ask for a restart...
& before you plug your SGS to your PC, start Kies first... (right click the task bar Icon -> Start Kies)
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
try it, hope it helps...
----------------------------------------------------------------
wouwout said:
Did you read the original post? The problem is, with me as well, that Kies starts working if you select mass storage mode and then gives you an error. However Kies does absolutely nothing when you select Kies mode on the Samsung Galaxy S.
Click to expand...
Click to collapse
It is just a minor bug..
Kies won't detect the SGS in Kies Mode --
IF.. your USB Settings is set as "Ask on Connection" and you select "Samsung Kies" when it pops up...
so what I do is to specifically set the USB Settings to "Samsung Keis" before I plug the USB to my PC & make sure that Samung Kies is "Started" on your PC..
...
anyways... Samsung apparently admitted that there's a bug with keis and they're already on it.. I've read that in some threads here.. can't remember where..
Kies Firmware upgrade
I tried to install Kies in my Windows 7 PC and I can see Kies reading and firmware version and tells me there is an upgrade available and after I clicked on the button to go ahead with the update - I see the progress bar downloading the binary (as it says while it is still downloading 'downloading binary files') it takes atleast around 5 mins and once done it asks me to click on 'next' button to continue - when done - there is silence for around 10 seconds and then i see the message in the progress bar in PC that says 'upgrade has started and dont disconnect the phone' followed by my phones screen showing the android logo doing a road work telling upgrade in progress..but just in 5 seconds more - the PC message says, -
in one instance it said - disconnecting device and lost connection
another instance - i got the message 'failed to convert the binary to upgrade mode, try later'
another time - I got the message that said 'RAPI.dll' missing in your computer please install and try again'
Then went for rescue towards my winXP laptop runnivng SP3 -
I could install Kies properly and no problem connecting the device after a few tries it could see my phone then clicked on firmware upgrade - it came up and displays some updates are available - i went ahead to do the upgrade as usual by clicking on the accept conditions and after downloading - device got disconnected and shortly i get a message telling 'failed to convert to upgrade more try later'
In many other instance with my windows xp - PC cant detect my phone - I even tried to reinstall driver from the Kies menu - still no luck.
This morning I tried the same in my office PC running windows XP - everything went well as usual but finally when the upgrade process started I end up with the same message 'failed to convert to upgrade more try later'.
During this happens I see the screen change in my phone that freezes telling upgrade in progress do not disconnect while the PC says failed to upgrade do you want to stop upgrading and even after stopping my phone continues to show the frozen screen with 'upgrade in progress' - getting us confused and scared and dont know if I can unplug - will this brick my device all sorts of question until I shut down my SGS and reboot to see it is normal as before but whenever I connect for the firmware upgrade all that I know is I am pending new upgrade.
I have another question since I saw somebody mention that whether he/she should do a european firmware upgrade or asian firmware upgrade - I still confused by this question as well, which upgrade will be pushed to you if you are using Kies as it is just one same application made available for download globally.
somebody please help me with the upgrade issue.
thanks
Simple solution is to type MMC in your run on Windows and select the disk management as the add-on. Scroll down and see the drive where your phone is plugged in(recognize by the size) and assign it a drive letter as an option when you right click....problem solved. This works for USB drives that are not recogzed as well.
I have contacted samsung and although their recommendation wasn't pleasant it did work. Unmount and format the internal sd card. You will lose photos and media from the phone including any app media, but won't lose your contacts or apps.
I went from zero kies sync to a working system. I have also found out that the system can work well after doing the driver recovery and switching the phone on and off while its plugged into the pc while you are running kies.
Sent from my AWESOME Galaxy S
sany said:
I tried to install Kies in my Windows 7 PC and I can see Kies reading and firmware version and tells me there is an upgrade available and after I clicked on the button to go ahead with the update - I see the progress bar downloading the binary (as it says while it is still downloading 'downloading binary files') it takes atleast around 5 mins and once done it asks me to click on 'next' button to continue - when done - there is silence for around 10 seconds and then i see the message in the progress bar in PC that says 'upgrade has started and dont disconnect the phone' followed by my phones screen showing the android logo doing a road work telling upgrade in progress..but just in 5 seconds more - the PC message says, -
in one instance it said - disconnecting device and lost connection
another instance - i got the message 'failed to convert the binary to upgrade mode, try later'
another time - I got the message that said 'RAPI.dll' missing in your computer please install and try again'
Then went for rescue towards my winXP laptop runnivng SP3 -
I could install Kies properly and no problem connecting the device after a few tries it could see my phone then clicked on firmware upgrade - it came up and displays some updates are available - i went ahead to do the upgrade as usual by clicking on the accept conditions and after downloading - device got disconnected and shortly i get a message telling 'failed to convert to upgrade more try later'
In many other instance with my windows xp - PC cant detect my phone - I even tried to reinstall driver from the Kies menu - still no luck.
This morning I tried the same in my office PC running windows XP - everything went well as usual but finally when the upgrade process started I end up with the same message 'failed to convert to upgrade more try later'.
During this happens I see the screen change in my phone that freezes telling upgrade in progress do not disconnect while the PC says failed to upgrade do you want to stop upgrading and even after stopping my phone continues to show the frozen screen with 'upgrade in progress' - getting us confused and scared and dont know if I can unplug - will this brick my device all sorts of question until I shut down my SGS and reboot to see it is normal as before but whenever I connect for the firmware upgrade all that I know is I am pending new upgrade.
I have another question since I saw somebody mention that whether he/she should do a european firmware upgrade or asian firmware upgrade - I still confused by this question as well, which upgrade will be pushed to you if you are using Kies as it is just one same application made available for download globally.
somebody please help me with the upgrade issue.
thanks
Click to expand...
Click to collapse
can anyone comment on the above please - i am desperate on the upgrade but it stops me and says 'failed to convert to upgrade mode' what does that mean. thanks
Are you guys using an alternate launcher such as launcher pro, because kies doesn't seem to work with other launchers. If you are indeed using launcher pro, you must use the home switcher app from the market to temporarily switch to default launcher, restart the phone and connect to kies. When you are done, use the same app to switch back.
Sent from my GT-I9000 using XDA App
arshadaziz said:
Are you guys using an alternate launcher such as launcher pro, because kies doesn't seem to work with other launchers. If you are indeed using launcher pro, you must use the home switcher app from the market to temporarily switch to default launcher, restart the phone and connect to kies. When you are done, use the same app to switch back.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
My phone is fairly new and so nothing installed and infact i am new to android hence have not tried anything facy yet.
sany said:
My phone is fairly new and so nothing installed and infact i am new to android hence have not tried anything facy yet.
Click to expand...
Click to collapse
You can always do a manual update by flashing your phone to a newer firmware containing the updates - If you ask me, its easier than battling with Kies. There is a good FAQ here: (http)://forum.xda-developers.com/showthread.php?t=723596
Guide and European and Asian firmwares can be found here: (http)://samsung-firmware.webs.com/samsungi9000.htm
HF and feel free to ask if you get any problems.
New Kies released today update through the Kies program. Might solve a few of your problems.
Ancient_One said:
New Kies released today update through the Kies program. Might solve a few of your problems.
Click to expand...
Click to collapse
Yes it did solve my issues after battling with kies for all these days to get that official update. Although it just succeeded with the update only via Win7 not from my XP with sp3
well i know this is a little late, but i found the solution.. i tired like five times.. gave me the same problem.. after that i just factory resetted my phone from the privacy settings, erasing everything on my phone. after that i tried, and the upgrade worked... hope this helps.

SPICA recognition problem

Hi this is my 1st here in XDA so I hope some can help me
I just bought my Samsung i5700 or Spica or Portal (UK). I installed my kies for the 1st time, then it requested for download an update, so I did. When I connect my device in USB it cannot recognize it it always indicating that I need to, reconnect in PC studio mode How do I do that? Here is a screenshot of the problem OOPS....not yet allowed to post outside images, NEW user here
Hope Someone can help

[Q] i was trying to unlock but ...

please help me ??
i was on android market as my phone is locked i found an apps named galaxy s sim unlocker i know that is for samsung galaxy but i say may be it will work
when i installed it i run it and i tap one of menu that say wipe sim card or some thing like that after that the phone is rebooted but when it come to the last screen and you want to slays with your hand to unlok he say "the processus doesn't respond thanks for retest lather" if you tap close it show the same massage but for another app untill he come to "sony ericsson home has been closed sudainly please retry lather " he set there
i tryed to flash it with flash tool but when i plug it on cump it doesn't respond(i hole on back button) and he set the message that tell you to unplug/plug phone with pc companion i can't activate debbugage mode
i'm really in trouble thanks to who just read this post

[Q] Lost At what to do!

I Bought a Samsung Galaxy s4 from private sale 4 days ago. As i look further into the device I am having more and more problems. It says its is a MT6589 cpu model. The woman i got the phone from said it was from Italy. My computer recognizes the device through the my computer option but not when i plug it into kies or try odin. Id love to update the system to a american version so everything works. it is the 4.2.2 version 1.6 Mhz dual core. I cant seem to find a way with the drivers correct to see my device to root. when i power the device off and hold the power+Volume down+ menu it goes into something but its all Chinese and i cant read it.The accu weather will not work as it doesnt even recognize any where in the united states. The gps doesnt seem to work or wireless kies or many other functions.I am at a loss in what to do. I know a little but not a lot about the android system. I can get any info needed for anyone that may have any suggestions for me to try. Thank you so much. Basically I hope this is not a entire loss. I have tried a number of things to try to have kies see my device but no luck as of yet
TZ NUTZ said:
I Bought a Samsung Galaxy s4 from private sale 4 days ago. As i look further into the device I am having more and more problems. It says its is a MT6589 cpu model. The woman i got the phone from said it was from Italy. My computer recognizes the device through the my computer option but not when i plug it into kies or try odin. Id love to update the system to a american version so everything works. it is the 4.2.2 version 1.6 Mhz dual core. I cant seem to find a way with the drivers correct to see my device to root. when i power the device off and hold the power+Volume down+ menu it goes into something but its all Chinese and i cant read it.The accu weather will not work as it doesnt even recognize any where in the united states. The gps doesnt seem to work or wireless kies or many other functions.I am at a loss in what to do. I know a little but not a lot about the android system. I can get any info needed for anyone that may have any suggestions for me to try. Thank you so much. Basically I hope this is not a entire loss. I have tried a number of things to try to have kies see my device but no luck as of yet
Click to expand...
Click to collapse
Sorry you won't find much help here as you appear to have bought a chinese S4 clone. I suggest checking in the general android section for assistance as there won't be a dedicated forum for your device. I would ask for your money back as you have not been sold a genuine S4.
http://forum.xda-developers.com/android/general

Please help

I flashed a custom rom called pf2 in this thread and it was outdated and my phone is broken. Blue screen with white error symbol and below saying "An error has occurred while updating the device software" "Use the emergency recovery function in the smart switch pc software" but it says my device is not supported in smart switch. Please help!!! Galaxy s7 AT&T flat (g930a)
nvm fixed it
@FreshIce21 post how you fixed it, for those that may have this trouble in the future..
Went into download mode and flashed stock. I thought I couldn't get into download mode so that's y I panicked, sorry.

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