Samsung Kies requires update to USB driver (Note 3) and crashes Windows 10 - Galaxy Note 3 Q&A, Help & Troubleshooting

Hi there,
I'm having this problem when I try and update my OS on my Note 3 SM-N900W using Samsung Kies version 3.2.15072_2 on my Windows 10 Machine. Each time is the same - Kies connects fine to the Note 3, and notices there is an update - do I want it - OF COURSE!!! So I select that, and then Kies informs me it needs to update the USB driver before it proceeds - please unplug the phone. Then a message this could take a while. After about 1 minute I get the BSOD and windows apologizes but it received an error - attached - and must restart. EVERY TIME!
Tried manually installing the Samsung USB driver but Kies doesn't care - wants to do it for me. Yes, I granted Kies permission to make changes to the computer.
This also is happening with my Samsung Galaxy TabS 8.4 - since the issue is the same I have only started one thread. I've spent hours searching online - driving me crazy!
Suggestions?
Thanks!

Samsung has dropped KIES (About half a year ago), and as such it doesn't support Windows 10. You need to use Smart Switch instead, it's the replacement for KIES. http://www.samsung.com/us/smart-switch/

ShadowLea said:
Samsung has dropped KIES (About half a year ago), and as such it doesn't support Windows 10. You need to use Smart Switch instead, it's the replacement for KIES. http://www.samsung.com/us/smart-switch/
Click to expand...
Click to collapse
Huh! Thanks for that - strange that Samsung "technical" support didn't mention it? The agent said they are working on a Windows 10 update to Kies! Will Smart Switch also be used for updates?
I did finally manage to update my phone using Sammobile firmware and Odin - still have to root but at least I am up to date! Thank you for the reply.

LostinCanada said:
Huh! Thanks for that - strange that Samsung "technical" support didn't mention it? The agent said they are working on a Windows 10 update to Kies! Will Smart Switch also be used for updates?
I did finally manage to update my phone using Sammobile firmware and Odin - still have to root but at least I am up to date! Thank you for the reply.
Click to expand...
Click to collapse
Smart Switch is the full replacement for KIES. It also includes the same update function.
The helpdesks are outsourced callcenters, most of them have no idea what they're talking about. I once had an argument with five of them at once regarding the missing alphabetic sorting in the International S6. It wasn't included in the firmware, they claimed it was. Even after the official press release, they weren't aware of it. :laugh: Poor sods.

ShadowLea said:
Smart Switch is the full replacement for KIES. It also includes the same update function.
The helpdesks are outsourced callcenters, most of them have no idea what they're talking about. I once had an argument with five of them at once regarding the missing alphabetic sorting in the International S6. It wasn't included in the firmware, they claimed it was. Even after the official press release, they weren't aware of it. :laugh: Poor sods.
Click to expand...
Click to collapse
Thanks for the comments - installing it on both devices/laptop now!
LOL re "technical service". Whenever I want to get more annoyed than I already am with a problem, I use "Chat". I have very rarely been actually assisted by someone from any technology company's technical support - but hey, it could happen...

Related

Mango and Hidden WiFi

Is there any clue to unlock the hidden wifi configuration on our LG Optimus ? This was the only feature I was waiting for...
I thought I saw a wifi option in the MFG menu
I'm looking for that answer too...MFG doesn't seem to have an option for hidden networks...has anybody figured out how to do it? It must be already available inside the software, but hidden (I think). Any help? Hidden wifi is one of the most desirable features for me...
+1 No Hidden WiFi support on the LG Optimus 7 - bummer.
I recently had a hardware fault, and LG were excellent.
But I will probably go HTC or Nokia for my next WP7 phone, as LG ommit things as simple as this. Shame.
Bummer. Is this an Optimus 7 only specific issue?
Yes, I don't have the link to the article but LG posted that they are working on releasing a new set of wifi drivers "soon" so .... maybe next year?
...next year I will buy another phone because there will be much better choices in the market...these updates should be done in les than 2 months. I think that MS and LG were quite loose in terms of their support. I want to buy an e900 (they are extremely cheap right now) for my woman and I'm thinking that I won't even be able to update it to Mango... (I had to force the update on mine, after I flashed another firmware)...Is this support? Even if it is already updated, I won't have my country's display language (as advertised). So, Microsoft gets us always into a risky, hacking procedure...Is this support?
I was waiting for Mango to get hidden network support and tethering (as advertised), and LG has just remembered that they have to make a new update for this function to work...after one month since Mango release...Is this support? I'll tell you what it is...Irresponsibility and inability to support their products...anti-professionalism.
Muvolt said:
...next year I will buy another phone because there will be much better choices in the market...these updates should be done in les than 2 months. I think that MS and LG were quite loose in terms of their support. I want to buy an e900 (they are extremely cheap right now) for my woman and I'm thinking that I won't even be able to update it to Mango... (I had to force the update on mine, after I flashed another firmware)...Is this support? Even if it is already updated, I won't have my country's display language (as advertised). So, Microsoft gets us always into a risky, hacking procedure...Is this support?
I was waiting for Mango to get hidden network support and tethering (as advertised), and LG has just remembered that they have to make a new update for this function to work...after one month since Mango release...Is this support? I'll tell you what it is...Irresponsibility and inability to support their products...anti-professionalism.
Click to expand...
Click to collapse
Yeah, I don't remember anywhere saying that and of the LG phones would support tethering, and that it was also carrier unlocked feature... so if you were to use tethering, it was probably going to be a hack anyways.
As for the Mango update. I have an unbranded phone on a carrier that doesn't support it. As the updated were pushed by the carriers I had no issue with having to force mine, and really, it wasn't and harder than turning of my wifi when hitting update.
You are, of course, free to chose any phone you'd like. While I know I must wait for the Wifi tethering feature, and am not pleased by it, I will stick with my e900 as it beats any of the phones currently offered by AT&T.
Oh, and keep in mind this is a first gen phone, I do recall some other brands having issues on their first iteration. It's a small price to pay to be an earlier adopter.
Hope!
According to this, radio and/or firmware version 1.0.16.10 will bring tethering and hidden wifi support - yippee
I can't post a link -sigh- but it's on wmpoweruser dot com website
Yeah it's out now and brings support for Hidden Wifi + Internet Sharing.
Kinda funny how just 5 days ago people were complaining about LG and that the update won't be out until next year or might never be coming.
As far as I know LG is the very first to make these two features available to pre-Mango devices.
VodaFone UK
LG Optimus 7
Upgraded to 1.0.16.10 (without having to "force" it)
I can confirm that:
Internet Sharing
&
Hidden WiFi support
Works!
slimshady322 said:
Yeah it's out now and brings support for Hidden Wifi + Internet Sharing.
Kinda funny how just 5 days ago people were complaining about LG and that the update won't be out until next year or might never be coming.
As far as I know LG is the very first to make these two features available to pre-Mango devices.
Click to expand...
Click to collapse
I do think you are right, while there are work around's to get it working on the focus, I think this is the first officially supported version.
now I am happy
just completed the update, yeap, using hidden wifi now!
slimshady322 said:
Yeah it's out now and brings support for Hidden Wifi + Internet Sharing.
Kinda funny how just 5 days ago people were complaining about LG and that the update won't be out until next year or might never be coming.
As far as I know LG is the very first to make these two features available to pre-Mango devices.
Click to expand...
Click to collapse
The update is not available in Zune. I have an open phone and I'm still waiting...
Muvolt said:
The update is not available in Zune. I have an open phone and I'm still waiting...
Click to expand...
Click to collapse
A Vodafone "Branded" version of an LG E900 of mine got the update, but my OPN version did not yet receive the update. I have also read that the OPN version gets an update, but that it will not enable tethering.
I tried to re-brand the phone but nothing happened.
I followed the guide by changing the "MobileOperator" key in the registry. It was "000-88" and I've changed it to "VOD-IT". Am I doing something wrong? "Carrier" in the about info still shows "OPN" and no updates on Zune.
Muvolt said:
I tried to re-brand the phone but nothing happened.
I followed the guide by changing the "MobileOperator" key in the registry. It was "000-88" and I've changed it to "VOD-IT". Am I doing something wrong? "Carrier" in the about info still shows "OPN" and no updates on Zune.
Click to expand...
Click to collapse
Maybe you didn't do all the steps.
There were 3 key in registry to change in italian manual
Works really good.
I did the same (Ihave changed the info on all of the keys) for my second phone and still nothing (I don't want to flash it too). So, I'm waiting...
Me too.
In emergency case I'll try operator identifier registry keys change method

What the hell is with Kies?

OK..Apparently I have version 2.1.0.11112_41 What kind of freakin' version number is that? It just prompted me to update to this and I did.
I used to be able to connect my Tab 10.1 to Kies. It sometimes worked with the cable and it always worked with Kies via Wi-Fi. My Galaxy S phone used to connect with the cable every time.
Now, when I connect the phone I get this
"Unable to connect to GT0I9000M. Failed to retrieve device information."
When I connect the Tab, it gets recognized at a GT-P7510, but then I get the message "No sim card inserted. Unable to continue communication." Well, duh, it's a wifi version..there is no SIM card.
Now, I don't know if it's Kies, or if it's the fact that the Tab was just updated to UEKMM and the phone was just updated to 2.3.3 gingerbread.gkg3.
Regardless, it seem that Kies is a piece of steaming dog turd. I think my Tab and Galaxy S are great and would never consider an iPud or iPone, but my son has an iPhone (I call him an iHag or an iFag as the mood strikes) and he's never had problems updating his phone via iTunes.
I wish Samsung could pull their **** together and pump out a decent piece of software.
just use the setting's update instead of Kies ?
rcy1 said:
OK..Apparently I have version 2.1.0.11112_41 What kind of freakin' version number is that? It just prompted me to update to this and I did.
I used to be able to connect my Tab 10.1 to Kies. It sometimes worked with the cable and it always worked with Kies via Wi-Fi. My Galaxy S phone used to connect with the cable every time.
Now, when I connect the phone I get this
"Unable to connect to GT0I9000M. Failed to retrieve device information."
When I connect the Tab, it gets recognized at a GT-P7510, but then I get the message "No sim card inserted. Unable to continue communication." Well, duh, it's a wifi version..there is no SIM card.
Now, I don't know if it's Kies, or if it's the fact that the Tab was just updated to UEKMM and the phone was just updated to 2.3.3 gingerbread.gkg3.
Regardless, it seem that Kies is a piece of steaming dog turd. I think my Tab and Galaxy S are great and would never consider an iPud or iPone, but my son has an iPhone (I call him an iHag or an iFag as the mood strikes) and he's never had problems updating his phone via iTunes.
I wish Samsung could pull their **** together and pump out a decent piece of software.
Click to expand...
Click to collapse
Same problem here. No Sim Card Inserted error in kies after the 3.2 over the air update. You could reflash 3.1 or wait on Samsung to fix the problem.
rcy1 said:
OK..Apparently I have version 2.1.0.11112_41 What kind of freakin' version number is that? It just prompted me to update to this and I did.
Regardless, it seem that Kies is a piece of steaming dog turd. I think my Tab and Galaxy S are great and would never consider an iPud or iPone, but my son has an iPhone (I call him an iHag or an iFag as the mood strikes) and he's never had problems updating his phone via iTunes.
Click to expand...
Click to collapse
Please tell me that you are joking in calling your own child a "i-(disgusting word)" Are you serious??
What's so bad about Hag ???? LOL LOL LOL
George
USMC Retired

Anyone else think Samsung Kies is a little retarded sometimes?

I have to unplug and replug sometimes to get my tablet to pick up... it might take a few times, it might be instant. I have this issue on both my laptop and desktop... and with both my Note 10 and my Tab2 7.0... would like to know if there is a 'fix', but just seems like it's so finnicky.
Doesn't seem to let me to look at the contents of the tab without Kies being loaded either.
Everyone has thought this since forever.
Kies blows.
I just find Kies looking a lot like a knock off of iTunes...
Yes
Sent from my GT-N8013 using Tapatalk HD
Kies should be renamed Krap since that would be a more appropriate name. I try and avoid it if at all possible.
Totally unreliable
As i understand removal of Kies and OTa updates is part of XDA Developers membership terms .
jje
JJEgan said:
As i understand removal of Kies and OTa updates is part of XDA Developers membership terms .
jje
Click to expand...
Click to collapse
Kies update itself more often than you had hot dinners. Every time I start it it has to update and not many updates for connected devices. I use S2, S3 & Note 10.1:laugh:
Are you guys using the latest version?
It has a ton of new features including a "lite" mode that's not as resource intensive. For N8000 users they also completley re-wrote Kies Air so that you can now view your call logs from your device on your PC as well send and receive text messages from your PC using your device's MMS feature.
The U.S. site usually has different versions of Kies. If your isn't the latest you can download it from the Samsung Korea site using the link below then clicking on the button outlined in the red box.
http://www.samsung.com/sec/support/pcApplication/KIES
Latest version of Kies has worked really good for me and I'm using it with 6 different devices
2 -Note10.1s
3 Galaxy S3s
1- GTab2 7"
Sent from my GT-P3113 using xda premium
Yeah they've posted quite a few updates since I've started using it. I will check to see if there is a new one... but I dunno... I'm skeptical lol. I'm in the U.S., but my version is in Japanese, so I don't know if that matters...
Going to try the upgraded version. The old one i have not open for more then 2 times.haha
I hate kies anyway , i use mobilego app and its awsome and i can plug any android device
mexman2010 said:
I hate kies anyway , i use mobilego app and its awsome and i can plug any android device
Click to expand...
Click to collapse
Poor Kies always gets a bad wrap but it's got some pretty cool features. Have any of you tried Kies Air? You can basically access and control all the content on your device via a browser. I use it to listen to music from my device over my PC's speakers.
For N8000 users, this was introduced in the latest version and it's awesome. A mini-Kies app sits in the system tray and when you turn Kies Air on via your device it automatically connects. If your device receives a call or MMS it appears on your PC. You can also use your PC to send MMS messages via your device. Quite handy.
It's utter rubbish.
And the way Samsung implemented their MTP service on the Note also sucks.
I'm constantly having to uninstall and reinstall the drivers to get the PC to see it as a device.
And Kies rarely connects reliably.
---------- Post added at 04:02 PM ---------- Previous post was at 04:01 PM ----------
BarryH_GEG said:
Poor Kies always gets a bad wrap but it's got some pretty cool features. Have any of you tried Kies Air? You can basically access and control all the content on your device via a browser. I use it to listen to music from my device over my PC's speakers.
For N8000 users, this was introduced in the latest version and it's awesome. A mini-Kies app sits in the system tray and when you turn Kies Air on via your device it automatically connects. If your device receives a call or MMS it appears on your PC. You can also use your PC to send MMS messages via your device. Quite handy.
Click to expand...
Click to collapse
I think that's been there since 4.0.4 - at least it was on my 8013 before I did the German 4.1.1 update...
It is pretty cool... which leads to the obvious question: if Samsung can make something as cool as Kies Air - why is Kies Desktop so sucky?
Never use KIES... I can transfer songs, movies and other things to and from the pc using the note like a portable drive... I have CWM to backup my install.
The only thing I've ever used KIES for is the USB drivers and I can get those now anyway....
Firmware upgrade failed. Do you want to recover?
Recover: frezzes
Cancel: Ask again
Samsung logic is mind blowing
Sent from my GT-N7105 using Tapatalk 2

OTA Update disappeared

I have the Droid Turbo 2 through Verizon.. The Marshmallow update popped up on my device about a week or so ago and I ignored it. I thought if there was going to be a root for this phone, it would be before the update... So i waited.
Now though, when I go to download marshmallow or do/search for the update, it says I'm up to date (yet it says i have v5). It won't seem to detect the v6 update.
I've been looking all over on what I can do to update. I've tried using the Verizon android update app, but it wont detect my phone (???) and there's no way to do the update using Fastboot. And I'm not clearing the Google Services Framework as I've read way too much on how it can mess up the device.
Does anyone know what I can do to remedy this?
I think Verizon pulled the update a day or two after it went live. Probably due to some reported issues. I don't think they've made it available again yet.
I'll bet if it has been pulled for additional testing, we won't see an update until after the April security patch is published by Google (and maybe they'll also throw in wifi calling?).
Sent from my SM-G935V using Tapatalk
houseonfire said:
I have the Droid Turbo 2 through Verizon.. The Marshmallow update popped up on my device about a week or so ago and I ignored it. I thought if there was going to be a root for this phone, it would be before the update... So i waited.
Now though, when I go to download marshmallow or do/search for the update, it says I'm up to date (yet it says i have v5). It won't seem to detect the v6 update.
I've been looking all over on what I can do to update. I've tried using the Verizon android update app, but it wont detect my phone (???) and there's no way to do the update using Fastboot. And I'm not clearing the Google Services Framework as I've read way too much on how it can mess up the device.
Does anyone know what I can do to remedy this?
Click to expand...
Click to collapse
We have three Droid Turbo 2's since November. The first two got the update "on time", downloaded and installed both parts with no problem. The third one, however, was never offered the update, and then over the last couple of weeks, despite checking for updates several times a day, it was never offered on that phone.
I tried connecting the phone to my own laptop (a Dell XPS15 - Windows 10). While the laptop recognized the phone, and I could transfer files back and forth, the VSUA (Verizon software upgrade assistant) never responded to having the phone connected. I tried moving the cable from one of the 3 USB 3.0 connections to the sole USB 2.0 connection - still no joy.
Finally, I installed VSUA on another laptop and also tried a different USB cable. It took about 30 seconds, but this time the VSUA actually recognized the phone and offered the update.
The OTA updates had been offered as two files: the first relatively small, and the second 1.1GB. This time, via VSUA, I was only offered a single update - and it was large, and took a long time to download. The install was also pretty slow - but in the end it worked, and the phone was fully updated to the same version that our other two phones were up to after the two OTA updates.
My suggestion: round up a couple of different very good USB cables. Make sure you're using a USB 2.0 port on your computer -- not USB 3.0; I don't know if that's superstition or not, but stories online seem pretty consistent that this is needed to make VSUA recognize your phone, and it worked for me. Make sure your phone is set to "MTP" mode in the USB options when you connect to your PC.
As I noted above, it took several tries on two different laptops, but VSUA finally worked for me, found and installed the update. It takes patience, but should work. Worst case, if you still have no luck, see if you can locate another computer to try - again making sure you're using a USB 2.0 port. I really think that, if you're persistent and methodical, you'll be able to install the update.
So, what's your Android version now? 6.0 or 6.0.1?
Sent from my XT1580 using Tapatalk
bobyn said:
So, what's your Android version now? 6.0 or 6.0.1?
Sent from my XT1580 using Tapatalk
Click to expand...
Click to collapse
All three are still at 6.0
Sent from my XT1585 using Tapatalk
I posted this on the Marshmallow 1 of 2 thread under the Droid Turbo 2 General forum, I had the same issue with my wife's phone. I used Verizon SUA utility and was able to update with no problem. Hope this helps.

how use KIES in S10+ ?

Good night people
Ok?
I just bought an S10 + on it at bestbuy and it arrives tomorrow. then I will read on this forum to see everything you said, but I would like to take advantage of it and post a question that I have for a long time but can not find anything about it on the net. Suddenly you know something about how to make it work. in the pc I have to install the KIES that works until the S4. From S5 forward only works with SMART SWITCH. I would like to know if there is some way to make s10 work in KIES or some similar program, because the smart switch only makes a backup, and kies no, I can access the folders inside the cel and see the thumbnails of the files, which help a lot and I really like this function when saving photos and videos on the pc. is there any program that is similar to kies for s10 or that has to cheat kies so that he can get the s10?
I'm waiting, thank you.
I downloaded kies3 which for some reason detects the phone but then tells me I have to be in some specific usb mode which dosent exist in the phone developer settings, then it fails to show the phone.
Darkat70 said:
I downloaded kies3 which for some reason detects the phone but then tells me I have to be in some specific usb mode which dosent exist in the phone developer settings, then it fails to show the phone.
Click to expand...
Click to collapse
maybe this happens because it does not have an s10 driver for windows that works on kies
jeffjoe1979 said:
Good night people
Ok?
I just bought an S10 + on it at bestbuy and it arrives tomorrow. then I will read on this forum to see everything you said, but I would like to take advantage of it and post a question that I have for a long time but can not find anything about it on the net. Suddenly you know something about how to make it work. in the pc I have to install the KIES that works until the S4. From S5 forward only works with SMART SWITCH. I would like to know if there is some way to make s10 work in KIES or some similar program, because the smart switch only makes a backup, and kies no, I can access the folders inside the cel and see the thumbnails of the files, which help a lot and I really like this function when saving photos and videos on the pc. is there any program that is similar to kies for s10 or that has to cheat kies so that he can get the s10?
I'm waiting, thank you.
Click to expand...
Click to collapse
Samsung Kies is obsolete and deprecated.
jeffjoe1979 said:
maybe this happens because it does not have an s10 driver for windows that works on kies
Click to expand...
Click to collapse
No all that's installed Samsung sent me all the links to everything needed for kies3. But it still asks for USB mode MTC or something can't remember exactly now.
My pc recognizes my phone I can navigate and transfer files via Windows 10 file manager. Adb works fine, just kies3 has issue.
This is what I get, even with anti virus and firewalls disabled there's writing allowed.
So
as far as I know kies is no longer updated for many years and only works until S4 or S5, after that only the smart switch
That's why you have these problems.
what makes me annoyed is that it is not possible as there is no program similar to kies or that some programmer can not make kies work with other devices above s4. It should not be difficult for anyone who understands programming and a lot of people who know how to manipulate applications, who modify roms, etc.

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