Sim Unlock Sprint Galaxy S5 for use on the AT&T Network? - Galaxy S 5 Q&A, Help & Troubleshooting

Hello everybody, sorry if this has been asked I tried searching everywhere and have come up with nothing that has been helpful to me. I am new here so if I'm posting in the wrong place I'll be happy to remove this.
I will try to provide you with every detail but my main problem is this: I have obtained an unlock code I received directly from Sprint for a Galaxy S5 I received from a friend. The friend made sure the device and his account met their qualifications, and he received a six digit "MSL Code" that he was told is the unlock code.
I have been told by Sprint, AT&T, countless YouTube videos and forums that the sequence for unlocking this phone is as simple as 1.) Entering a foreign sim into your device. 2.) When you turn the device on you will be prompted to enter the sim unlock code. 3.) Enter the unlock code and your device will be unlocked.
Of course it's turned out to be way less simple than that. My most obvious problem is with step #2. I am never prompted to enter the sim unlock code and instead only receive the message "Invalid Sim card."
Okay here is a back story if you want more details: I am on a family plan with AT&T right now that I believe is a good deal and would not like to switch carriers, although AT&T hires some of the biggest idiots I've ever encountered to work in their retail stores and tech support. I have been tempted to switch to Sprint because throughout all of this they have been the only ones to give me straightforward information and any help at all so far.
The Galaxy S5 in my possession meets all of Sprint's requirements to be unlocked and the previous owner received the unlock code directly from Sprint. It should be good to go.
I went to AT&T retail store with the locked device and unlock code for assistance and to make sure the process would go smooth and easy. The first time I was told it's impossible to sim unlock a phone and all I can do is sell the phone on eBay. I called tech support after this and they told me my problem was that I was using the AT&T sim card from my old HTC One, that SIM Card would be incompatible with the Samsung, so therefore I am receiving an "Invalid Sim card" error. The second time I went in I requested a sim card for a Samsung Galaxy S5 because AT&T tech support told me the SIM card in my HTC will not work. The dude grabbed an empty SIM card and gave it to me without asking me for my information or anything about my account and when I asked him about this he told me that it's not necessary, "SIM cards don't have any memory or carry any information on them for the phone to read other than what service the phone is supposed to use". I honestly don't know much about cell phone technology but I knew this was bull**** but he was no further help after I told him I think he might be wrong about that. I called AT&T tech support and they told me that guy was an idiot and to go back to them and request another SIM card.
I don't want to go back into that stupid store until I'm absolutely sure what the **** I need to do to get this stupid phone to work with my AT&T account. Please educate me on how this process works and what the correct steps I need to take are. Thanks a million times in advance for whatever help you can give me, and again let me know if this is being asked in the wrong place I'm still new here.

Related

I have t-mobile's code... now what?

I've not seen a post on how to unlock the XDA if you do have the unlock code from t-mobile. I sent them an e-mail, they responded, quite quickly I might add. Gave me the number for my phone.
But without a non-t-mobile SIM card to insert (which would force it to prompt me to unlock... as I understand it) how do I get my PPC to accept the unlock code?
thanks
Eric
Just use the XDA developer xda-unlock tool :wink:
When you insert another SIM card, it'll ask for that code. That's what I am guessing.
you need to get a sim from another company. they do not sell them at the stores. i was fortunate to have a friend who lent me his to unlock mine. check with friends to see if they have a different carriers sim otherwise i would check ebay.
You are correct. When you insert another carrier's SIM, you will be prompted to enter the unlock code. Best bet is to borrow a SIM from a friend who is an ATTWS GSM subscriber. My understanding is that you only get prompted for the code the first time (but I'm also unsure whether this will survive across a cold reset).
This is indeed what happens. I am a T-Mo customer and requested my SIM unlock code. They never actually sent it to me, I had to call back and the body of the email was there in the support log... anyhoo... when I took it to Canada I purchased a Rogers AT&T SIM card and sure enough when we put it in, it asked for the code. Simple as that!
NOTE: Rogers AT&T service is absolutely TERRIBLE in Halifax, NS and its surrounding area.

T-mobile is a bit odd...

So I bought my HD2 2 weeks after they came out. Shortly after I tried buying an unlock code for my phone because t-mobiles service in my area is kind of come and go. Unfortunatly I have one of the 35777 Phones so after 4 attempts with 4 different sites failing at getting a code, I tried emailing tmobile to see if they would give me a code as they already told me they dont have service in my area. They told me to fax them a copy of my invoice proving I paid full price for the thing, so I did. About a week later they got back to me and said that due to the fact that I bought it from a site that was not one of their approved retailers I couldnt get an unlock code. So about a week and a half ago I went to a tmobile store and got the darn thing setup anyways. I get some service in this area, just not much. Now about 3 days ago, I get an email from t-mobile that looks like this:
T-Mobile Sim Unlock Request
Sim Unlock Reference: *******
IMEI: 35777*********
Unlock Code: ********
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I kind of find this a bit odd. They tell me I cant get the number, then about a month later they randomly mail it to me anyway.
sounds kind of odd... have you always had tmobile or did you just sign up to purchase the hd2?
Neither, I had at&t before, Wanted to buy it and unlock it to use with at&t but in the process realized at&t's service is a bit of a ripoff. Atleast it is with standard plans. Wanted to try and use my hd2 with a gophone card but it doesnt seem to want to work.

Urgent AT&T network problem: Atrix 4G Android

I am urgently in need of someone who can solve this network problem I have been having. Right now I can not access any mobile network with this phone.
I am using an Atrix 4g unlocked and rooted.
Basically, my problem is that my phone has been asking me for a "SIM network unlock PIN" every since my time in Italy.
I recently went to Italy 2 weeks ago, and came back yesterday. On my first day in Italy I bought an Italian SIM card from the Mobile Network company Tre, a company similar to AT&T. When I replaced my AT&T network card with the Tre one, it asked for the SIM network unlock pin. Seeing that I did not have a code on me at the time, and after trying several numbers given to my by Tre, I replaced the tre card with my original AT&T SIM card. I later learned that my phone was not international and I unfortunately did not call AT&T ahead to unlock it, causing the phone to lock network access. I learned that this is a security feature in case your phone is stolen.
I'm asking for your help because I spent literally over an hour with tier one and tier two support of both AT&T and Motorola technical support all telling me the same BS.
Before calling any support numbers, I went to an AT&T branch, and I told them the situation. They replaced my AT&T SIM card with a new one, yet the phone still asked for the SIM network unlock PIN. They then told me to call support and ask them about a subsidy unlock code. AT&T phone support gave me multiple codes to unlock the phone, but none of them worked. All of the SIM and IMEP numbers on the phone were correct in their systems too. After telling me exactly the same thing as tier 1 support, AT&T tier 2 then transferred me to common Motorola support tier 1 support. Motorola only told me to hard reset the phone, which I do multiple times every time I update your firmware anyway. The last hard reset I did to my device was literally 30 minutes before I called technical support. They then told me that the only thing I could do is to replace the phone under warranty with either motorola or AT&T.
However, I am in a pickel becuase my phone is completly unlocked, rooted, has CFW/kernel, etc...and I think that wards the warranty.
I have been using this same firmware ever since I got this phone during the last summer, and it has been working perfectly. After I put in the Italian SIM card, the network locks. I have no where else to turn but to an expert here on xda.
Is there anything I can do? The only thing I can think of is to tell my story to a nonobservant AT&T guy over at a store and ask him to replace it. However, I don't know what would happen if they found out my phone is unlocked and they gave me a new phone under warranty before realizing this...
Thanks
eurosport360 said:
I am urgently in need of someone who can solve this network problem I have been having. Right now I can not access any mobile network with this phone.
I am using an Atrix 4g unlocked and rooted.
Basically, my problem is that my phone has been asking me for a "SIM network unlock PIN" every since my time in Italy.
I recently went to Italy 2 weeks ago, and came back yesterday. On my first day in Italy I bought an Italian SIM card from the Mobile Network company Tre, a company similar to AT&T. When I replaced my AT&T network card with the Tre one, it asked for the SIM network unlock pin. Seeing that I did not have a code on me at the time, and after trying several numbers given to my by Tre, I replaced the tre card with my original AT&T SIM card. I later learned that my phone was not international and I unfortunately did not call AT&T ahead to unlock it, causing the phone to lock network access. I learned that this is a security feature in case your phone is stolen.
I'm asking for your help because I spent literally over an hour with tier one and tier two support of both AT&T and Motorola technical support all telling me the same BS.
Before calling any support numbers, I went to an AT&T branch, and I told them the situation. They replaced my AT&T SIM card with a new one, yet the phone still asked for the SIM network unlock PIN. They then told me to call support and ask them about a subsidy unlock code. AT&T phone support gave me multiple codes to unlock the phone, but none of them worked. All of the SIM and IMEP numbers on the phone were correct in their systems too. After telling me exactly the same thing as tier 1 support, AT&T tier 2 then transferred me to common Motorola support tier 1 support. Motorola only told me to hard reset the phone, which I do multiple times every time I update your firmware anyway. The last hard reset I did to my device was literally 30 minutes before I called technical support. They then told me that the only thing I could do is to replace the phone under warranty with either motorola or AT&T.
However, I am in a pickel becuase my phone is completly unlocked, rooted, has CFW/kernel, etc...and I think that wards the warranty.
I have been using this same firmware ever since I got this phone during the last summer, and it has been working perfectly. After I put in the Italian SIM card, the network locks. I have no where else to turn but to an expert here on xda.
Is there anything I can do? The only thing I can think of is to tell my story to a nonobservant AT&T guy over at a store and ask him to replace it. However, I don't know what would happen if they found out my phone is unlocked and they gave me a new phone under warranty before realizing this...
Thanks
Click to expand...
Click to collapse
Ahh, perm SIM locked.
Pretty sure that has to go back to the manufacturer to be fixed, if it can be fixed at all.
Just go ask for a replacement, they shouldn't be able to unlock it anyways.
Longcat14 said:
Ahh, perm SIM locked.
Pretty sure that has to go back to the manufacturer to be fixed, if it can be fixed at all.
Just go ask for a replacement, they shouldn't be able to unlock it anyways.
Click to expand...
Click to collapse
thanks for the reply.
However, two things:
1) I thought it might be permanent, but I was not sure. Back in Italy I remember the phone giving me a certain number of try's, so I now that I think of it I might have exceeded that, causing it to perm lock. Is there any other way in telling if it's perm locked?
2) Also, one of my concerns is that AT&T will see that my phone is unlocked and rooted and all of that, thus warding the warranty and the replacement. I'm thinking that maybe after I give them this phone and I get a new one, they look at the old phone in the future and will see that its rooted and unlocked. Is this possible or what?
eurosport360 said:
thanks for the reply.
However, two things:
1) I thought it might be permanent, but I was not sure. Back in Italy I remember the phone giving me a certain number of try's, so I now that I think of it I might have exceeded that, causing it to perm lock. Is there any other way in telling if it's perm locked?
2) Also, one of my concerns is that AT&T will see that my phone is unlocked and rooted and all of that, thus warding the warranty and the replacement. I'm thinking that maybe after I give them this phone and I get a new one, they look at the old phone in the future and will see that its rooted and unlocked. Is this possible or what?
Click to expand...
Click to collapse
1) Just putting your sim card in and having the phone not respond pretty much sums up the sim lock.
2) I would at least revert the phone back to stock. AFAIK, unlocking the bootloader burned some sort of efuse so returning it back to a true factory state is "technically" impossible, but I do remember seeing that you could at least relock(?) and removed the unlocked notification at boot. I believe you should still be able to access the phone even when the sim has been locked, just start it without a sim card in place. If you can bring it back to an AT&T build, I think you'll be okay if you're still under warranty.
Just remember that next time you travel, either have an unlocked GSM phone or get a sim subsidy code from the carrier that the phone is linked to.
Would getting a code from cellunlock.net work? Or is their code the same as the ones given to me by AT&T tech support?
AT&T tech support gave me three '8 digit numbers', which were randomly generated. None of those worked. DO you think a cellunlock number would work?
Also, I am reading up on some forums saying that people in my situation (who's phone does not accept any SIM card and still askes for the code), can get the phone to accept some codes by reverting to stock firmware and radio. This is by .sbf though....
If things haven't changed, I believe the sim subsidy unlock would only clear the phone for the next foreign sim card placed in the phone whereas a real unlock code would completely unlock the code. Once your phone has been locked though, I don't think that code will be of use anymore.
It wouldn't hurt to try to sbf back to a stock build provided you follow the proper instructions to not get the x1000 hard bricks. Aside from trying that, I would think your best bet would be to just get the phone exchanged under warranty.
Sent from my Galaxy Nexus using Tapatalk
SIM lock
Looks like you have locked your SIM. Since you have rooted your phone you voided your warranty , best bet is look for SIM unlock code from online probably ebay will give you cheaper options, try them if worked great if not then there is a tool to root/unroot any android device, I will post the download link once i find. restore the device to factory settings if it permits and unroot back . then claim for replacement.
Hi i just unlock my device after hours of investigation. You have to change the baseband. Here is what you have to do. Flash the baseband to the ones from brazil (search in google sbf not the zip ones), after the process you can put it back to the usa at&t radio. Ones you change to tha brazil radio (wipe always before changes radio), put one sim card of another provider and voila, the code will work. You need to have your phone with no registration of motoblur at all.
I hope it will help you.
Enviado desde mi MB860 usando Tapatalk 2
kemoli said:
Hi i just unlock my device after hours of investigation. You have to change the baseband. Here is what you have to do. Flash the baseband to the ones from brazil (search in google sbf not the zip ones), after the process you can put it back to the usa at&t radio. Ones you change to tha brazil radio (wipe always before changes radio), put one sim card of another provider and voila, the code will work. You need to have your phone with no registration of motoblur at all.
I hope it will help you.
Enviado desde mi MB860 usando Tapatalk 2
Click to expand...
Click to collapse
Hey this metod works with an lg p930 too?

[Q] Can this phone be used overseas (with local SIM)?

I currently have a photon, and one great convenience of the phone is that when I travel I just buy a local SIM and pop it in. But Sprint has been making that more difficult. The Photon Q didn't even have a removeable SIM, and I've read that the Sprint version of the HTC One needs to be unlocked by Sprint, and it's a nuisance to get them to do that. (and they don't always succeed with the first try, and...)
Does anyone know the status of this phone with regards to using a local SIM overseas?
you have to have sprint unlock it and it depends on some "qualifications" from them based on who you talk to and what your account looks like. The sim card used in the gs4 is so we can have lte.(just a reminder, wont need this over seas) but essentially you should be able to pull it off as long as you plan for it.
So theoretically it should work. But it didn't for me.
- Before leaving the US, I called sprint and asked them to unlock the phone
- They said they would
- I got an email saying the phone was unlocked
- I called sprint, asked "Is there a way for me to confirm it's unlocked?". They said no, trust the email.
- I traveled to Hungary.
- Got a Tmobile SIM. Inserted, got "Invalid SIM" message
- Called Sprint tech support- they were completely unhelpful. Blamed T-Mobile
- Went to Vodafone and tried a SIM here (the agent even pulled a 2nd out of his personal phone). Neither worked, I just got the "Invalid SIM" message
- Called sprint again. Unhelpful. Blamed the foreign SIMs
- Friend arrived in Hungary w/ an unlocked iphone. The Hungarian T-Mobile SIM worked instantly.
- Called sprint again- still blamed the foriegn SIMs. "It shows as unlocked on my screen!"
By the way, I was able to hit the "UICC Unlock" in my phone's settings. Didn't help.
So- I'm a sample size of 1- but don't count on it working. Bring a backup phone if you've got one, and/or be prepared to buy a burner.
Please read forum rules before posting
Questions and help issues go in Q&A and Help sections
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Friendly Neighborhood Moderator
Consigliere2 said:
So theoretically it should work. But it didn't for me.
- Before leaving the US, I called sprint and asked them to unlock the phone
- They said they would
- I got an email saying the phone was unlocked
- I called sprint, asked "Is there a way for me to confirm it's unlocked?". They said no, trust the email.
- I traveled to Hungary.
- Got a Tmobile SIM. Inserted, got "Invalid SIM" message
- Called Sprint tech support- they were completely unhelpful. Blamed T-Mobile
- Went to Vodafone and tried a SIM here (the agent even pulled a 2nd out of his personal phone). Neither worked, I just got the "Invalid SIM" message
- Called sprint again. Unhelpful. Blamed the foreign SIMs
- Friend arrived in Hungary w/ an unlocked iphone. The Hungarian T-Mobile SIM worked instantly.
- Called sprint again- still blamed the foriegn SIMs. "It shows as unlocked on my screen!"
By the way, I was able to hit the "UICC Unlock" in my phone's settings. Didn't help.
So- I'm a sample size of 1- but don't count on it working. Bring a backup phone if you've got one, and/or be prepared to buy a burner.
Click to expand...
Click to collapse
Bummer...
Just to confirm, you hit the "UICC Unlock" when you were in the US? or when you were overseas?
jj14 said:
Bummer...
Just to confirm, you hit the "UICC Unlock" when you were in the US? or when you were overseas?
Click to expand...
Click to collapse
Both.
I ended up giving the SIM to my friend. When I got back in the states, and the phone had connected back to Sprint's network, I figured I would give the SIM another try just in case I had somehow missed the OTA unlock.
Still no luck.
Consigliere2 said:
Both.
I ended up giving the SIM to my friend. When I got back in the states, and the phone had connected back to Sprint's network, I figured I would give the SIM another try just in case I had somehow missed the OTA unlock.
Still no luck.
Click to expand...
Click to collapse
Are you rooted? I ask because if so I would be curious to see your /carrier/properties.db file. I think there's a line in there that says your lock status. I am pretty sure mine is unlocked, and under SDM/SESSION_TYPE it says CI_DC but people with locked phones said theirs has CI_SIM_LOCK.
When did you get the unlock done? Supposedly there was an "old" tool and a "new" tool to unlock the phones internally at Sprint. Many people said that unlocks performed with the old tool didn't work, but when they had them unlock it again with the new tool it worked.
Now, the real problem seems to be adding the proper APNs for an international SIM. The menu item isn't there, but you can get into it with a trick. However, when you try to add a new APN everything is greyed out.

LG V20 LS997 successfully unlocked with Oreo update

I finally unlocked my LG V20 LS997 (Sprint version). There is no trick.
I bought my LG V20 LS997 from ebay and the seller claimed it is unlocked. I called Sprint and they also told me the phone is unlocked domestically and internationally.
However when I put non-Sprint sim card, I always got invalid sim card icon in the status bar and cannot get the phone work. Many people had the same issues.
Some people can unlock it and work but after update to Oreo, the phone will be locked again.
I found place in Sprint community talking about the unlocked LG V20 but still getting invalid sim card. I read through all the articles one by one. And I found that there are basically three steps:
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
I can do the first two without any problem. But I never succeeded in step 3. So in Sprint community, I sent Em_Will_I_Am (please remember this guy, he is really good and can help you out) a private message telling him my IMEI, ICCD(sim card) and what problem I had. He will check if the phone is unlocked in the system or not first and make sure the phone can be unlocked by Sprint standard (fully paid, not stole phone, no unpaid charge etc.). Since my phone is in good standing and can be unlocked. He first re-locked my phone and I had to restart my phone using ##72786# to reset network settings. After that he unlocked my phone. After I do ##72786# again and wait for my phone is hand-free activated and wait for several minutes. I did
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
What I got was something like 'Your phone is unlocked to any UICC that supported by the phone.'
Then I removed my sprint sim card and into a H2O wireless (AT&T MVNO) sim card. It works! You have to manually configure the APN in order to get data working. Since this is Sprint version V20, it only support 3G in at&t network. But at least I can have voice and 3G data from other vendor. I tried rebooting my V20 and factory resetting my V20. All of these operations have no impact on accepting the non-Sprint sim card. It looks to me is really unlocked now. My LG V20 was update to Oreo OTA one week back. so it is on the latest version of android now.
Thanks a lot to Em_Will_I_Am. When he relocks and unlocks your phone, he basically sends out a signal and your phone will pop up and say 'Updating profile' and then 'Profile update is completed'. During the whole process, Em_Will_I_Am will send you private message to tell you what he did and what you need to do.
My LG V20 was still in Sprint network and was active. I don't know if you don't have your phone actively on Sprint network will that work. But I would suggest to send private message to Em_Will_I_Am and seek his help. He may be able to help.
How can I get in contact with him
How can I get contact with him?
I need help too. Bought V20 phone off ebay and it worked great for about 4 months with Straight Talk and Cricket and then it got the Oreo update and now it gives me the invalid SIM message. I never used it on Sprint but it was a Sprint phone. Any help would be appreciated or if you can pass along the way for me to contact the person that helped you that would be great.
dreorlando said:
How can I get in contact with him
Click to expand...
Click to collapse
Please go to Sprint Community website. Register a user if you don't have. Then you will be able to find user Em_Will_I_Am and ask him for help.
pscook said:
I need help too. Bought V20 phone off ebay and it worked great for about 4 months with Straight Talk and Cricket and then it got the Oreo update and now it gives me the invalid SIM message. I never used it on Sprint but it was a Sprint phone. Any help would be appreciated or if you can pass along the way for me to contact the person that helped you that would be great.
Click to expand...
Click to collapse
Please go to Sprint Community website. Register a user if you don't have. Then you will be able to find user Em_Will_I_Am and ask him for help.
i need more ppl conrfirming this
V20 Invalid SIM
pscook said:
I need help too. Bought V20 phone off ebay and it worked great for about 4 months with Straight Talk and Cricket and then it got the Oreo update and now it gives me the invalid SIM message. I never used it on Sprint but it was a Sprint phone. Any help would be appreciated or if you can pass along the way for me to contact the person that helped you that would be great.
Click to expand...
Click to collapse
I was able to contact Em_Will_I_Am and they helped me out. I think an unlock code was sent again. I also did a couple of things that I think finally allowed the unlock code to come through. I went into developer mode and turned on Enable OEM unlock and then powered off. Then I powered back on while holding the power button and volume down. When the menu came up I chose Wipe Cache Partition. Then when I rebooted it came up and recognized the SIM again and so far all is good. Thanks again to Em_Will_I_Am on the Sprint community forums for all the help.
i paid for a unlock via ebay after he was finish unlocking my phone i inserted my sim. sginal kept droping every few seconds. so i cleared the network settings via phone dialer couple of times, same issue everytime so i just fk it and just updated to oreo now its still unlocked and signal don't drop!!!
Greetings.
I can confirm this. The Sprint assistant knows exactly how to solve the issue in just a few steps. Had the same problem associated to the phone locked since Oreo update and he helped me in a matter of few steps. Create the Sprint account and message him. He'll give you the support.
How long did it take for you to get the support?
Sprint sim card
So the sprint agent Em_I_will asked me for a sprint sim card and i don't have one. Can someone help me out here?
My phone has been unlocked
zhuhuilin said:
I finally unlocked my LG V20 LS997 (Sprint version). There is no trick.
I bought my LG V20 LS997 from ebay and the seller claimed it is unlocked. I called Sprint and they also told me the phone is unlocked domestically and internationally.
However when I put non-Sprint sim card, I always got invalid sim card icon in the status bar and cannot get the phone work. Many people had the same issues.
Some people can unlock it and work but after update to Oreo, the phone will be locked again.
I found place in Sprint community talking about the unlocked LG V20 but still getting invalid sim card. I read through all the articles one by one. And I found that there are basically three steps:
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
I can do the first two without any problem. But I never succeeded in step 3. So in Sprint community, I sent Em_Will_I_Am (please remember this guy, he is really good and can help you out) a private message telling him my IMEI, ICCD(sim card) and what problem I had. He will check if the phone is unlocked in the system or not first and make sure the phone can be unlocked by Sprint standard (fully paid, not stole phone, no unpaid charge etc.). Since my phone is in good standing and can be unlocked. He first re-locked my phone and I had to restart my phone using ##72786# to reset network settings. After that he unlocked my phone. After I do ##72786# again and wait for my phone is hand-free activated and wait for several minutes. I did
1) Update PRL;
2) Update Profile;
3) Unlock UICC;
What I got was something like 'Your phone is unlocked to any UICC that supported by the phone.'
Then I removed my sprint sim card and into a H2O wireless (AT&T MVNO) sim card. It works! You have to manually configure the APN in order to get data working. Since this is Sprint version V20, it only support 3G in at&t network. But at least I can have voice and 3G data from other vendor. I tried rebooting my V20 and factory resetting my V20. All of these operations have no impact on accepting the non-Sprint sim card. It looks to me is really unlocked now. My LG V20 was update to Oreo OTA one week back. so it is on the latest version of android now.
Thanks a lot to Em_Will_I_Am. When he relocks and unlocks your phone, he basically sends out a signal and your phone will pop up and say 'Updating profile' and then 'Profile update is completed'. During the whole process, Em_Will_I_Am will send you private message to tell you what he did and what you need to do.
My LG V20 was still in Sprint network and was active. I don't know if you don't have your phone actively on Sprint network will that work. But I would suggest to send private message to Em_Will_I_Am and seek his help. He may be able to help.
Click to expand...
Click to collapse
I can confirm this. The Sprint assistant knows exactly how to solve the issue in just a few steps. Had the same problem associated to the phone locked since Oreo update and he helped me in a matter of few steps. Create the Sprint account and message him. He'll give you the support.
elixir92 said:
So the sprint agent Em_I_will asked me for a sprint sim card and i don't have one. Can someone help me out here?
Click to expand...
Click to collapse
I assumed I would need a Sprint sim to do this, so I just bought a new Sprint sim card off of ebay for a couple dollars. Then you will be able to give the sim information to Em_Will_I_Am
He'll put you on the list if your phone is able to be unlocked (ie. not blacklisted, not listed as stolen etc) and soon you'll be unlocked.
I'm so thankful to have found this thread and so thankful to Em_I_will for all his help. Amazingly helpful person.
hgib said:
I assumed I would need a Sprint sim to do this, so I just bought a new Sprint sim card off of ebay for a couple dollars. Then you will be able to give the sim information to Em_Will_I_Am
He'll put you on the list if your phone is able to be unlocked (ie. not blacklisted, not listed as stolen etc) and soon you'll be unlocked.
I'm so thankful to have found this thread and so thankful to Em_I_will for all his help. Amazingly helpful person.
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I have the same problem; Em_Will_I_Am told me that I would be on the waiting list from last week and still no answer.
Could you please tell me more or less what time it took you to complete the unlocking process?
xian2786 said:
I have the same problem; Em_Will_I_Am told me that I would be on the waiting list from last week and still no answer.
Could you please tell me more or less what time it took you to complete the unlocking process?
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I waited just over a week. Keep in mind, they are done in the order they are received and I'm sure the first priority is dealing with customers actually staying with Sprint
Just keep your phone powered up so that you're ready when your time comes.
hgib said:
I waited just over a week. Keep in mind, they are done in the order they are received and I'm sure the first priority is dealing with customers actually staying with Sprint
Just keep your phone powered up so that you're ready when your time comes.
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Ok, then I'll keep waiting.
I can do these remotely but unfortunately not free
hec2k said:
I can do these remotely but unfortunately not free
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Thanks, but the Sprint Community Manager (Em_Will_I_Am) solved my issue and now my phone it's unlocked for free.
hec2k said:
I can do these remotely but unfortunately not free
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how much will it cost?

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