[Q] Huawei P8 Max Restarts on calls - Huawei P8 Questions & Answers

Hi guys,
I just bought a Huawei P8 Max and for some reason when ever I call a contact that is saved in my phonebook, the phone restarts it self. It does the same thing if that contact calls me. Texting was an issue as well, I had to keep my contacts with this format 1 (XXX) XXX XXXX. if not, it will say invalid recipient. Has anyone of you encountered this problem? I tried installing third party dialer and contacts app but it didnt help.
Any help or suggestions pls!
thanks!

CBvon said:
Hi guys,
I just bought a Huawei P8 Max and for some reason when ever I call a contact that is saved in my phonebook, the phone restarts it self. It does the same thing if that contact calls me. Texting was an issue as well, I had to keep my contacts with this format 1 (XXX) XXX XXXX. if not, it will say invalid recipient. Has anyone of you encountered this problem? I tried installing third party dialer and contacts app but it didnt help.
Any help or suggestions pls!
thanks!
Click to expand...
Click to collapse
Just factory reset and try

i did that. After doing so, I did not do anything but add a contact then called that contact. Same thing happened.

[/I]
CBvon said:
i did that. After doing so, I did not do anything but add a contact then called that contact. Same thing happened.
Click to expand...
Click to collapse
Weard problem. What version do you have ??

i honestly dont know the version number. But anyway, i already gave up on it. Not my phone anyways.
thanks for your feedback.

Related

error synchronizing

hi guyz
i need help
i just got htc touch hd 3 days ago
and when i try toi send sms it says error synchronizing ????
i cant send a single message since i got the phone
any help?
someone help plz i know one of u know the solution =\
Alaamai said:
hi guyz
i need help
i just got htc touch hd 3 days ago
and when i try toi send sms it says error synchronizing ????
i cant send a single message since i got the phone
any help?
Click to expand...
Click to collapse
Have you checked the telephone number for sending out your SMS?
yes sure i tried to send to several persons
Alaamai said:
yes sure i tried to send to several persons
Click to expand...
Click to collapse
I don't mean the telephone number of the receipient. I mean the telephone number of the service provider. This is the number that you have when you go to start/setting/personal/phone, then go to the services tab, and the number that you see in Voice Mail and Text Messages.
I once experinced the same problem using someone's perpaid phone card in another country trying to send out sms messages, only to find out that the last digit of the telephone number in that setting was accidentally erased by him, hence there was no way for me to send SMS messages using his SIM card.
thank u eaglesteve this was the problem i knew it would be it but i didnt know where to find the place where i put the sms number
thank u very much mate for ur help
godbless
bb
Alaamai said:
thank u eaglesteve this was the problem i knew it would be it but i didnt know where to find the place where i put the sms number
thank u very much mate for ur help
godbless
bb
Click to expand...
Click to collapse
Glad your problem is solved. I'm sure many others will find your thread useful.

wrong caller id!!

hi guys
i have often the problem when someone calls me.. the hd mini displays a wrong contact or even worse.. i send an sms to a contact and it gets delivered to another person!! my friend has a hd2 and he does have the same problem.
anyone knows maybe how to fix? got newest shipping rom on mine..
thanks
cko2 said:
hi guys
i have often the problem when someone calls me.. the hd mini displays a wrong contact or even worse.. i send an sms to a contact and it gets delivered to another person!! my friend has a hd2 and he does have the same problem.
anyone knows maybe how to fix? got newest shipping rom on mine..
thanks
Click to expand...
Click to collapse
same Problem dude..........
cko2 said:
hi guys
i have often the problem when someone calls me.. the hd mini displays a wrong contact or even worse.. i send an sms to a contact and it gets delivered to another person!! my friend has a hd2 and he does have the same problem.
anyone knows maybe how to fix? got newest shipping rom on mine..
thanks
Click to expand...
Click to collapse
Same Problem with my HTC HD Mini dude.. What to do.?
Where are your contacts located ? SIM Card ? Phone memory ? or both ?
Try to keep your contacts only in phone memory, not on SIM card.
Sounds like a corruption of the contacts database. Did any of you use a syncing process such as ActiveSync or MyPhone?
I'd suggest a hard reset, then make sure the contacts are correct on the host (Outlook or MyPhone) then try resyncing and see if it sorts it.
A pain to do, but probably no worse than sending your messages to the wrong place!
i dont sync my phone at all. but maybe this is caused by PIMBackup? i did use it to transfer data from my old phone
I notice the problem on the Notifications in the Lock Screen. Often, the older or previous missed call ID will be displayed, instead of the latest missed call ID.
I hope HTC can issue a fix or update to correct this problem.
cko2 said:
i dont sync my phone at all. but maybe this is caused by PIMBackup? i did use it to transfer data from my old phone
Click to expand...
Click to collapse
Could be- PIMBackup is not fully compatible with WM 6.5.3 It caused major SMS problems on cooked 6.5.3 ROMs on the HD2.
Once you have the correct contacts on the phone, Microsoft MyPhone is a much better option.
bart3385 said:
I notice the problem on the Notifications in the Lock Screen. Often, the older or previous missed call ID will be displayed, instead of the latest missed call ID.
I hope HTC can issue a fix or update to correct this problem.
Click to expand...
Click to collapse
Sometimes I have the same problem!
HTC we need a fix!
the problem is caused by WM6.5
Same problem on a HTC clone. The problem is WM6.5: when you receive a call with hidden ID, the phone shows the previous call's number instead of telling you that the ID is hidden. I couldn't find any solution yet. Windows Mobile is ****.

Messages app problems

I have an HTC Legend (Vodafone Branded), that I am using unlocked in Lebanon.
Mobile phone numbers usually start with 03, and the International Country Code is +961.
When I send a message, it gets sent as 03****** and is stored in one thread. Then, when the same person replies to my message, it arrives as +9613******. The phone is considering them as 2 different phone numbers, and storing the received messages in a different thread.
Is there any solution? Shall I install a non-branded ROM or anything? Is there an app for that?
Btw, I have updated yesterday to 2.05.161.1 OTA, and now in addition to this problem, I have the problem of the SMS showing older messages first.
Handcent SMS doesn't fix the thread problem btw...
bump.... anyone?
The first problem I don’t recognize but I also have the problem that, when ever I got a new SMS, I have to scroll down to the bottom of the SMS list before I can read it. I did not have this problem before I did the update. I checked with a friend that has HTC Desire and he dose not have the same problem after the update. When he opens the SMS the list will show the last SMS that has received.
Same thing happens to me if I send a message to 09x xxx-xxxx, but if a message is sent to +385 9x xxx-xxxx it is in one thread, together with a reply. That's why I store all contacts with a country code (+385).
marcchelala said:
I have an HTC Legend (Vodafone Branded), that I am using unlocked in Lebanon.
Mobile phone numbers usually start with 03, and the International Country Code is +961.
When I send a message, it gets sent as 03****** and is stored in one thread. Then, when the same person replies to my message, it arrives as +9613******. The phone is considering them as 2 different phone numbers, and storing the received messages in a different thread.
Is there any solution? Shall I install a non-branded ROM or anything? Is there an app for that?
Btw, I have updated yesterday to 2.05.161.1 OTA, and now in addition to this problem, I have the problem of the SMS showing older messages first.
Handcent SMS doesn't fix the thread problem btw...
Click to expand...
Click to collapse
The ordering is a bug in the 2.05 update.
The thread problem might be easier to solve. Check if you have two contacts with the same number i.e duplicate contacts. If not that check if you have the number stored twice in the same contact. This might sometimes "confuse" the phone and lead to the above said problem. It happened to me when my google contacts got sync with my phone, I ended up having many duplicate contacts.
Krill_NZ said:
The first problem I don’t recognize but I also have the problem that, when ever I got a new SMS, I have to scroll down to the bottom of the SMS list before I can read it. I did not have this problem before I did the update. I checked with a friend that has HTC Desire and he dose not have the same problem after the update. When he opens the SMS the list will show the last SMS that has received.
Click to expand...
Click to collapse
This is a bug in the latest Legend update [2.05]. The Desire is a different phone. The latest update it received was the Froyo update. The Legend is yet to get that update. And hopefully the update might fix the bug.
@ananthm2k5 thanks a lot, but the thing is that it is not even recognizing the number.... so the received messages get stored in a thread under +9613****** so it's probably not a problem of duplicate numbers or contacts.
I had a Telus HTC Hero before the Legend, and it didn't have this problem.
Is there an application I should install that could fix this problem, or would I have to debrand my Legend? And would debranding even fix the problem?
Thank you.
Generally when you have duplicate contacts the phone displays only the number .. but since you say you don't gave duplicate contacts ... I guess you could just back up and reset your phone to factory settings ...
Also ask the contact to call you ... see if it shows the proper contact or just a number ...
Installing other apps or debranding will not help ... you could try alternate messaging applications ... there are a quite a few .. look around the forums ... but I'm not sure about how good they are ... the default is good enough for me
Sent from my HTC Legend using XDA App
Alternate messaging options don't fix the problem...
The weird thing is, that when they call me, it displays the correct phone number, and doesn't even show the +961 extension...
I haven't tried a factory reset, but I did try deleting all the messages... I'll try one asap... I just don't feel like restoring all the apps and contacts etc.... Do you know any good backup app that doesn't require root?
marcchelala said:
Alternate messaging options don't fix the problem...
The weird thing is, that when they call me, it displays the correct phone number, and doesn't even show the +961 extension...
I haven't tried a factory reset, but I did try deleting all the messages... I'll try one asap... I just don't feel like restoring all the apps and contacts etc.... Do you know any good backup app that doesn't require root?
Click to expand...
Click to collapse
The Legend does a back up on its own ... its somewhere in privacy setting or something .. look for it ... and while doing a factory reset remove your SD card. ...
I just sold my legend and bought a Desire!
And im loving it!
That's what u all should
Alright, I have debranded my phone, and installed the official Europe HTC Legend RUU 1.31, but the problem is still there.
Also, meanwhile, I have contacted HTC Support, and here's their last reply:
Dear Marc,
I am afraid changing numbers manually is the only option I can offer you. According to your serial number, your phone is locked to Vodafone and has been purchased in Germany, which means it is not coded to recognise numbers from Lebanon. Your old Hero might be SIM free, that is why he can recognise the numbers. We do not provide unbranding services, as branded phones are property of respective service providers. As to 2.2 update, we don’t currently have the date of when it will be released to other devices.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10GBCW34ENA000771.
Sincerely,
Viktor
HTC
Click to expand...
Click to collapse
However, my phone was not really locked to Vodafone Germany, since I could use my Lebanese SIM Card. I can use the phone, messages and mobile data. I also know that SIM Lock is not allowed in Germany. Shall I try to re-unlock it? Is there a way to know if my phone is somewhat locked or not??
My HTC Hero was locked to Telus, but I have gotten it unlocked by a third-party.
@Lola90, if you can find me a good deal, then why not?
what should i do?
Nobody has a solution to my problem?
Any recommendations? Rooting, custom ROM, anything?
factory reset did not work for you ?
No, it didn't work...
Any suggestion on what to do? Shall I try to re-unlock the phone, shall I install a custom ROM, or an Official North American, or Middle Eastern ROM, or is there an application that I can install?

"unable to send message" after sync

i recently lost my phone and thought all the numbers i`d aquired over the years were gone forever, to my delight when recieving my new phone and putting my email/facebook account details in, all my old numbers were synced also. but everytime i try send a message it comes up "unable to send message try again" i can call a number no probs its just the sms. if i delete the contact and put the number in manually in the phone its fine even tho it was the exact same contact number as the one which was automatically synced. anyone else have this problem and know of a fix??? i really dont wanna have to go through 100s of contacts and delete them and re-enter the names and numbers all over again.. Thanks
wow this place is like a ghost town lol. last time i was a regular on xda was when i had a HD2, that forum was a hive of activity!! not much love for the omnia7 on here lol
Might be a prefix problem? Ask your provider if they know of this issue. Also try the network app from samsung, might fix the settings.
cheers for the reply mate.. apparently its something to do with the windows live or googlemail accounts i`d read someone tested this putting in a contact through these accounts and synching you get this problem, make a contact in the phone and its fine. didnt find a fix tho.... damn!
this person is having same issue http://answers.microsoft.com/en-us/winphone/forum/wp7-wppeople/windows-live-account-synced-windows-7-contacts-sms/117e3cb3-8568-477d-974a-a6b458d16bdb?page=1&tm=1336670340518#footer

problems with marshmallow and caller ID

Hi, I have Moto X Style and since I've got the update for Marshmallow yesterday the Caller ID is not working and it's not showing me the contact that is calling me. After the call I can see them on the "Recents" page but when they call its not showing me their name and photo only the number.
After awhile I've noticed that the problems is only with numbers that are saved in my contacts with the country prefix code (+972-...) and when they call me the phone shows me the number without the prefix(without the +972), so I tryed to change one of the numbers to to be without my country prefix and it recognized the number but I cant change all of my contacts so the phone will recognize them.
Does anyone else is having the same problem or knows how to fix it?
Thanks.
Take a look at this post: http://forum.xda-developers.com/showpost.php?p=64238312&postcount=800
pinoymutt said:
Take a look at this post: http://forum.xda-developers.com/showpost.php?p=64238312&postcount=800
Click to expand...
Click to collapse
I saw this post before I posted my post and at first when I upgraded to Marshmallow the phone didnt recognize the contacts at all but after I signed out and reconnected to my google account as recommended there, it fixed only half of the problem. Now it's recognizing numbers that are saved in the "local form" with my country code BUT it's still just not recognizing contacts that are saved with my country code prefix in their number.
jack7355 said:
I saw this post before I posted my post and at first when I upgraded to Marshmallow the phone didnt recognize the contacts at all but after I signed out and reconnected to my google account as recommended there, it fixed only half of the problem. Now it's recognizing numbers that are saved in the "local form" with my country code BUT it's still just not recognizing contacts that are saved with my country code prefix in their number.
Click to expand...
Click to collapse
Yeah, looks like I may have the same issue.... Hoping I don't have to do a factory reset to fix this.
I have the same problem, the caller ID just doesn't seem to work, but in the SMS it kinda does
Enviado desde Tapatalk
Hi,
I found several solutions for the contacts recognition problem, check out the url below (I opened the thread).
What eventually solve the problem for me was using the Twitch app mentioned in the thread.
Let me know if it helped.
http://forums.androidcentral.com/showthread.php?t=619296
Zedik said:
Hi,
I found several solutions for the contacts recognition problem, check out the url below (I opened the thread).
What eventually solve the problem for me was using the Twitch app mentioned in the thread.
Let me know if it helped.
http://forums.androidcentral.com/showthread.php?t=619296
Click to expand...
Click to collapse
FOUND A SOLUTION THAT WORKS and IS SIMPLE !!!! The credit goes to Sasha Medv :
"What solved the problem: I removed all google accounts (in Google settings), and then added them back. After 15 minutes during which I was sure my contacts were lost forever, everything returned to normal, and I even can see the contacts in past calls in the call log. Yay"
no need to wipe partitions, import export your entire google contacts to vcf and other weird stuff - simply do what this guy say ! BAAM !
alon3232 said:
FOUND A SOLUTION THAT WORKS and IS SIMPLE !!!! The credit goes to Sasha Medv :
"What solved the problem: I removed all google accounts (in Google settings), and then added them back. After 15 minutes during which I was sure my contacts were lost forever, everything returned to normal, and I even can see the contacts in past calls in the call log. Yay"
no need to wipe partitions, import export your entire google contacts to vcf and other weird stuff - simply do what this guy say ! BAAM !
Click to expand...
Click to collapse
Thanks for this/ You saved the day :good:

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