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Hello,
I just received my new GS4 last night. Google Now crashes repeatedly. It will run OK if I don't add a sports team or a stock ticker but once I "customize" it, it will crash every time I start it.
The error message is "Unfortunately, Google Search Has Stopped".
I have cleared data and then I go through the opt-in process. It will run fine but as mentioned as soon as I change a setting, it will crash and then crash every time after that.
It's Google Search 2.4.10. I can't update it via the Play Store since it's a built-in app. Software version is L720VPUAMDC.
Any help would be appreciated.
Thanks,
Erick
ErickE said:
Hello,
I just received my new GS4 last night. Google Now crashes repeatedly. It will run OK if I don't add a sports team or a stock ticker but once I "customize" it, it will crash every time I start it.
The error message is "Unfortunately, Google Search Has Stopped".
I have cleared data and then I go through the opt-in process. It will run fine but as mentioned as soon as I change a setting, it will crash and then crash every time after that.
It's Google Search 2.4.10. I can't update it via the Play Store since it's a built-in app. Software version is L720VPUAMDC.
Any help would be appreciated.
Thanks,
Erick
Click to expand...
Click to collapse
Google search is updated via the Google Play store. That's where I always get the notification to update. Sometimes it is a manual update. Check there for an update. Google Play > Menu Button > My Apps > See if it has an update available.
Vanakatherock said:
Google search is updated via the Google Play store. That's where I always get the notification to update. Sometimes it is a manual update. Check there for an update. Google Play > Menu Button > My Apps > See if it has an update available.
Click to expand...
Click to collapse
Thanks for the suggestion. I had checked that option and there was nothing. I checked the version number there 2.4.10 and that appears to be the most current build.
I just wiped my phone this morning (factory reset from recovery) and signed in. I did nothing else, didn't install any apps, nothing. Went to Google Now, added a sports team and the app crashed as I backed out of the screens. If I press the google button (to the left of the search bar) on the home screen, it hangs. Sometimes it comes up for a sec and then disappears but most of the time I get the "Unfortunately, Google Search has stopped".
This is really odd. I would be very surprised if I am the only user having this issue
ErickE said:
Thanks for the suggestion. I had checked that option and there was nothing. I checked the version number there 2.4.10 and that appears to be the most current build.
I just wiped my phone this morning (factory reset from recovery) and signed in. I did nothing else, didn't install any apps, nothing. Went to Google Now, added a sports team and the app crashed as I backed out of the screens. If I press the google button (to the left of the search bar) on the home screen, it hangs. Sometimes it comes up for a sec and then disappears but most of the time I get the "Unfortunately, Google Search has stopped".
This is really odd. I would be very surprised if I am the only user having this issue
Click to expand...
Click to collapse
Although my sports teams setup in Google Now carried over from my GS3, I decided to try adding another team. I was successful in adding one and backing out of the app without it crashing. I also hit the google button and still didn't have an issue. Not sure what's going on with yours, unfortunately. I'm running 100% stock MDC Android that came on the phone out of the box one week ago.
ErickE said:
Hello,
I just received my new GS4 last night. Google Now crashes repeatedly. It will run OK if I don't add a sports team or a stock ticker but once I "customize" it, it will crash every time I start it.
The error message is "Unfortunately, Google Search Has Stopped".
I have cleared data and then I go through the opt-in process. It will run fine but as mentioned as soon as I change a setting, it will crash and then crash every time after that.
It's Google Search 2.4.10. I can't update it via the Play Store since it's a built-in app. Software version is L720VPUAMDC.
Any help would be appreciated.
Thanks,
Erick
Click to expand...
Click to collapse
I have not tried this but I have read of others apparently solving this issue but uninstalling Google Search using Titanium Backup (requires root) then re-installing via Google Play.
Marty said:
I have not tried this but I have read of others apparently solving this issue but uninstalling Google Search using Titanium Backup (requires root) then re-installing via Google Play.
Click to expand...
Click to collapse
Thanks. I saw that too. My only concern was if I should just bring it into the Sprint store first for them to have a look at it. I was worried that if I went the root route to correct it (and I do intend to root anyways), if that didn't correct the problem, then I would need to bring it into the store for them to look at.
Will the restore OS/Wipe Disk option (from stock recovery) bring it back to 100% "original" in case I needed to take it in?
Thanks for the reply. I may just go that route
Unfortunately, Google search has stopped... followup
Did you go with the Titanium backup route an deleted the Google Search app (actually, as I understand it, from the actual ROM... not only as a regular installed app) and re-installed from the Play Store? if so, what are the results?
Both my N4 and my N7 started showing "Unfortunately, Google search has stopped" messages after I edited one sports card in Google Now. Since its happening in both devices it is clearly either an app related issue, a Google related issue or something in between but, definitely NOT a hardware issue...
Your comments are welcome, thanks in advance.
ErickE said:
Thanks. I saw that too. My only concern was if I should just bring it into the Sprint store first for them to have a look at it. I was worried that if I went the root route to correct it (and I do intend to root anyways), if that didn't correct the problem, then I would need to bring it into the store for them to look at.
Will the restore OS/Wipe Disk option (from stock recovery) bring it back to 100% "original" in case I needed to take it in?
Thanks for the reply. I may just go that route
Click to expand...
Click to collapse
piensa said:
Did you go with the Titanium backup route an deleted the Google Search app (actually, as I understand it, from the actual ROM... not only as a regular installed app) and re-installed from the Play Store? if so, what are the results?
Both my N4 and my N7 started showing "Unfortunately, Google search has stopped" messages after I edited one sports card in Google Now. Since its happening in both devices it is clearly either an app related issue, a Google related issue or something in between but, definitely NOT a hardware issue...
Your comments are welcome, thanks in advance.
Click to expand...
Click to collapse
I tested with a friend who got the GS4 last week from Sprint also. I walked him through all of the steps and his search application did not hang at all after adding a sports team or stock ticker. He was on firmware version MDL.
I took it to the Sprint store (even though I bought it from Costco) and they agreed 100% that something was wrong with it. They didn't want to work on it since I just got it from Costco. They said to just take it back since it's so new.
This morning, I received the MDL update. I applied it but unfortunately, it didn't fix the problem
I called Wireless Advocates this morning (the company that sells for Costco) and they suggested that I go back to the store to return it (even though their instructions that arrived with the phone specifically says Do Not Return To Costco In Case Of A Problem.
So, I'm kind of at a loss. If I root it and try to Titanium to delete it, I'm worried that I will lose any recourse with Costco. Once it's rooted, I am out on my own. I am thinking that I will try and return it tonight and if I am unsuccessful, then I will root it and delete the app.
Well, to be honest with you... as annoying and pissing it is to have the "Unfortunately Google Search Has Stopped" problem and Google Now not working properly on its last update, the problem seems not to be as bad to return your shiny new phone to Costco or where you bought it.
This is actually a software problem that Google should be fixing very soon and releasing an update to do so. Bear in mind, also that this very week Google I/O conference will take place in San Francisco and most probably they will release a new Android version 4.3 or 5.... which should include most probably a fix to this.
In the meantime, go to your Play Store, search fo "Google Search" and un-install all upgrade to this app, also disable auto-updates for this app and that should work. I have done it and it is OK (not the latest Google Now..but it works, at least doesn't crash).
During the lifetime of your phone you will encounter bugs in software, as long as they are repaired quickly and there are not impeding the usage of the phone and its critical functions, those are not reasons to return it. My 2 cents.
Good luck.
ErickE said:
I tested with a friend who got the GS4 last week from Sprint also. I walked him through all of the steps and his search application did not hang at all after adding a sports team or stock ticker. He was on firmware version MDL.
I took it to the Sprint store (even though I bought it from Costco) and they agreed 100% that something was wrong with it. They didn't want to work on it since I just got it from Costco. They said to just take it back since it's so new.
This morning, I received the MDL update. I applied it but unfortunately, it didn't fix the problem
I called Wireless Advocates this morning (the company that sells for Costco) and they suggested that I go back to the store to return it (even though their instructions that arrived with the phone specifically says Do Not Return To Costco In Case Of A Problem.
So, I'm kind of at a loss. If I root it and try to Titanium to delete it, I'm worried that I will lose any recourse with Costco. Once it's rooted, I am out on my own. I am thinking that I will try and return it tonight and if I am unsuccessful, then I will root it and delete the app.
Click to expand...
Click to collapse
piensa said:
Well, to be honest with you... as annoying and pissing it is to have the "Unfortunately Google Search Has Stopped" problem and Google Now not working properly on its last update, the problem seems not to be as bad to return your shiny new phone to Costco or where you bought it.
This is actually a software problem that Google should be fixing very soon and releasing an update to do so. Bear in mind, also that this very week Google I/O conference will take place in San Francisco and most probably they will release a new Android version 4.3 or 5.... which should include most probably a fix to this.
In the meantime, go to your Play Store, search fo "Google Search" and un-install all upgrade to this app, also disable auto-updates for this app and that should work. I have done it and it is OK (not the latest Google Now..but it works, at least doesn't crash).
During the lifetime of your phone you will encounter bugs in software, as long as they are repaired quickly and there are not impeding the usage of the phone and its critical functions, those are not reasons to return it. My 2 cents.
Good luck.
Click to expand...
Click to collapse
Thanks Piensa. I appreciate your detailed response.
I am right there with you. I can deal with it as long as I know that it's a software issue and not a hardware issue. The more and more I have been reading (and your reply also) indicates that it is a software issue. The weird part is why my friend's Sprint GS4 doesn't have this problem and the Sprint Store also said that it was a definite bug. That's the part I don't get. Why does his Google Search work and mine is crashing?
Good point about Google I/O (excited to see what they announce this week) and maybe an update will be released. Unfortunately, the version of Google Now included with the GS4 is the very latest (ver 2.4.10.626027) and I am unable to back out any updates (thanks for the suggestion).
I guess I will ride it out this week and see what comes out of Google I/O.
Question. Do you know if I root the phone without installing a custom recovery, can I back it out simply by factory resetting the phone and will Costco/Sprint know that it was rooted at one point?
Thanks again for your help.
Thanks for your comment.
Well, we are all here to help each other...that's the beauty of the Internet !
It seems to my that because of your phone's use pattern the bug got hit and appeared... your friend may not be enjoying his phone as you are...so, no bugs have appeared. Or, he may not have the latest version of Google Search (so he is using an outdated phone!
Pretty much the same happened to me... since few days ago, my Google Now worked perfectly, actually I had no sports card...suddenly, I wanted to check what the heck people was watching on public TV (a sports event) in a restaurant I went to...so I asked Google Now to search..and it came with the names of the playing teams...and decided to add them as my favorite sports in the sports card....everything went down from there when I tried deleting those "favorite teams" from the sports card...everything Google Now started crashing.....
On the other hand, my wife's smartphone, another Android, still works flawlessly... no crashing of G-Now, no weird messages...and she has the exact same Android version as I do.... so, well, we both got lucky finding that SOFTWARE bug.... let us hope that Google will fix it very soon. There are MANY people experiencing this annoyance so, I am confident Google will not let it pass too long...(I understand they may be a little busy with their 2013 I/O event...so, I can wait a few days....).
Again, just downgrade to a previous version of Google Search, by deleting the upgrades of it in the Play Store and don't let it self upgrade Google Searh, for now... if you do that, you will be fine.
ErickE said:
Thanks Piensa. I appreciate your detailed response.
I am right there with you. I can deal with it as long as I know that it's a software issue and not a hardware issue. The more and more I have been reading (and your reply also) indicates that it is a software issue. The weird part is why my friend's Sprint GS4 doesn't have this problem and the Sprint Store also said that it was a definite bug. That's the part I don't get. Why does his Google Search work and mine is crashing?
Good point about Google I/O (excited to see what they announce this week) and maybe an update will be released. Unfortunately, the version of Google Now included with the GS4 is the very latest (ver 2.4.10.626027) and I am unable to back out any updates (thanks for the suggestion).
I guess I will ride it out this week and see what comes out of Google I/O.
Question. Do you know if I root the phone without installing a custom recovery, can I back it out simply by factory resetting the phone and will Costco/Sprint know that it was rooted at one point?
Thanks again for your help.
Click to expand...
Click to collapse
piensa said:
Again, just downgrade to a previous version of Google Search, by deleting the upgrades of it in the Play Store and don't let it self upgrade Google Searh, for now... if you do that, you will be fine.
Click to expand...
Click to collapse
I can't back out any updates as there have been none to Google Search. The GS4 ships with the most current. The only option for Google Search in the Play Store is "open".
I can uninstall updates to Gmail, etc but not Google Search (see attached pic).
Thanks for your assistance.
"Unfortunately Google Search Has Stopped
Woow. you are correct.
The version of Google Search that your GS4 came with, from factory, is in fact the latest one. My Nexus 4 came with a previous version installed thus I was able to do the downgrade.
So, if you are not rooted, and/or do not want to mess with your firmware, seems you have to wait for Google to fix this issue. Sorry to learn that friend.
Lets hope it gets fixed very soon.
"
ErickE said:
I can't back out any updates as there have been none to Google Search. The GS4 ships with the most current. The only option for Google Search in the Play Store is "open".
I can uninstall updates to Gmail, etc but not Google Search (see attached pic).
Thanks for your assistance.
Click to expand...
Click to collapse
piensa said:
So, if you are not rooted, and/or do not want to mess with your firmware, seems you have to wait for Google to fix this issue. Sorry to learn that friend.
Click to expand...
Click to collapse
Yup. I'm trying to decide what to do now. I went to Costco tonight to look into swapping it out for a new one and they don't carry Sprint products in store. So I would either need to work with Wireless Advocates to ship it back and pay $600 for an advance replacement or just wait it out, hoping that the phone itself is fine and wait for Google to correct it.
If I was still on MDC, I would have used motochopper to root it, uninstall Google Search and then test re-installing it to see if it corrects it. But the MDL upgrade today killed that option.
I think I will wait a couple days, see what comes out of I/O as well as the root exploits for MDL and make a decision. It just sucks because I don't want to spend time customizing the phone to my liking in case I swap it out or wipe it, etc.
Again, many thanks for your help.
This is a know issue http://www.androidpolice.com/2013/0...e-now-currently-causes-it-to-crash-endlessly/
Sent from my SPH-L720
GiantJay said:
This is a know issue http://www.androidpolice.com/2013/0...e-now-currently-causes-it-to-crash-endlessly/
Click to expand...
Click to collapse
Thank you GiantJay. I have been pulling my hair out over this issue since I just got my new phone last week. Piensa helped a lot with it and now this confirms that it's not limited to my phone only.
Thank you for the link.
Here's another http://m.techcrunch.com/2013/05/12/...and-add-or-remove-teams-from-the-sports-card/
Sent from my SPH-L720
GiantJay said:
Here's another http://m.techcrunch.com/2013/05/12/...and-add-or-remove-teams-from-the-sports-card/
Click to expand...
Click to collapse
Thanks. I wish that information like this was more readily available. I have been wiping my phone, making trips to Costco, Sprint, etc and still haven't customized my phone because of this. I thought that my phone was defective but had I seen this, I wouldn't have worried about it and just waited it out.
Thanks.
And it's fixed! (at least it is on my phone).
Google released an update to Google Search today and I can add/remove sports teams and stock tickers w/o a problem!
Many thanks again to the contributors to this thread.
piensa said:
Did you go with the Titanium backup route an deleted the Google Search app (actually, as I understand it, from the actual ROM... not only as a regular installed app) and re-installed from the Play Store? if so, what are the results?
Both my N4 and my N7 started showing "Unfortunately, Google search has stopped" messages after I edited one sports card in Google Now. Since its happening in both devices it is clearly either an app related issue, a Google related issue or something in between but, definitely NOT a hardware issue...
Your comments are welcome, thanks in advance.
Click to expand...
Click to collapse
It worked for me! Thanks!! (GS4 - Hyperdrive v10.1)
I was just curious if anyone else was experiencing this problem. I've had it since Hangouts was released. I've already contacted Google which just resulted in them ignoring me
Every time I start up a video call in Hangouts I get the annoying - "Unfortunately, Hangouts has stopped." It doesn't give me the 'Wait' option either. It's either 'Report' or 'Cancel.' Strangely, I can get it to do ONE video call after I clear data/cache and FC the Play Services app...which is strange to me. I have the latest firmware and I'm NOT rooted. Also, I just got the new Hangouts update (1.0.2) and the problem still persists.
Things I've Tried
Clearing Data/Cache of Hangouts AND Play Services. Restarting and without.
Factory Data Reset
Uninstalled possible conflicting software: Voice, GrooveIP
Any insight or if you might have a fix would be much appreciated.
Awww...no insight? Is it a lost cause?
Nothing other than to tell you it is working fine on mine (with no conflicts from Voice or GrooveIP). I occasionally get dropped connections when chatting with my brother in So Cal, but he's on DSL so it doesn't really surprise me.
Well hangouts it's working like it was an alpha release. I added some of my family members to g+ and then to Hangouts so we could videochat in group and share things, etc.
The first time i sent a message it didn't show up to any of the new users. I tried videocalling and from my side it was ringing, but in the other end nothing happened.
I went to settings and signed out in all of the hangouts and then it started working.
But with every new user it's the same if they weren't Talk users previously.
Having the same problem on my galaxy nexus
erodriguez87 said:
Having the same problem on my galaxy nexus
Click to expand...
Click to collapse
Same. Very annoying. If you clear the cache and dat you can do a video call, but only once before the error happens again.
nlabrad said:
Well hangouts it's working like it was an alpha release. I added some of my family members to g+ and then to Hangouts so we could videochat in group and share things, etc.
The first time i sent a message it didn't show up to any of the new users. I tried videocalling and from my side it was ringing, but in the other end nothing happened.
I went to settings and signed out in all of the hangouts and then it started working.
But with every new user it's the same if they weren't Talk users previously.
Click to expand...
Click to collapse
Yeah I tried Signing Out/Signing In and it was still doing it. I also just tried deleting all my Hangouts and starting fresh then restarted my N7...still the same problem. I think I've tried every troubleshooting tip in the book and with absolutely no help from Google.
Hell I've gone through the entire root process to find a fix...nothing same damn error. How does this keep happening? It doesn't even make any sense.
slowblo said:
Hell I've gone through the entire root process to find a fix...nothing same damn error. How does this keep happening? It doesn't even make any sense.
Click to expand...
Click to collapse
I have different device (g2/slimrom 4.2.2), but I had same problem. My solution was to push libvideochat_jni.so to /system/lib (it was missing, but I got it from rom provider packages).
tuma2 said:
I have different device (g2/slimrom 4.2.2), but I had same problem. My solution was to push libvideochat_jni.so to /system/lib (it was missing, but I got it from rom provider packages).
Click to expand...
Click to collapse
Found the files and pushed them cleared the app's data and cache, restarted the device and no video chat. I'm running a Fix Permissions now since I read somewhere that when you push the files the permissions don't match the rest of the folder, so I'm waiting for this to be done and see if it works after that.
EDIT: Nope...still the same.
EDIT2: Ok...here's what is really strange. The file you mentioned isn't included with the latest version of gapps (03/01/2013). The libs included were 'renamed' to libgtalk_stabalize.so and libgtalk_jni.so. I need to know if anyone who actually has this working has these same files in system/lib folder.
EDIT3: Nope, just realized it wasn't any of that either. it has something to do with the Google Play Services app. I clear data and FC that and I can do 1 video call after that it still the same symptoms. Google says they are working on it so I guess the best I can do is wait.
This is happening for me on my galaxy nexus (stock 4.3 not rooted). I only just wiped the thing clean about a week ago from the factory image.
In my troubleshoot testing at home, I've discovered that my girlfriends nexus 7, and her sgs2 (with CM10.1) both force with the same behaviour. hangouts works fine until trying to make/receive a video call.
The ONLY android device I can get it to work properly on is my HP touchpad - the bloody thing is the only one that wasn't meant to run android in the first place!
I'm not sure how people have got it to work for just one call, I've tried wiping play services, but it doesn't seem to help.
I have same problem with galaxy nexus. One simple question, have you ever change your kernel or ROM?
Yes, but I've been running stock for quite some time now. Without issues.
Sent from my Galaxy Nexus using Tapatalk 4
same problem with s3 verizon
i have a galaxy s3 verizon one..evn i have the same problem with my s3..when i tr to video call someone..it says unfortunately hangouts has stopped..nd viber also doesn even open..any solution will be appreciated!
same problem
I am having the same problem with my Verizon droid RAZR mass and my galaxy note 10.1 gtn8013. When I use my laptop to video chat everything works great, it just when I use my mobile devices. I've used my sons nexus 7 with my account and it still has the same problem.
I installed SuperJELLY on my Sprint HTC EVO 4G LTE, upgraded from Talk to Hangouts, and get similar results. I can open the app once and am able to IM okay, but after a reboot, I get, "Hangouts has stopped." I tried rebooting into recovery and fixing permissions, but that didn't fix the problem.
UPDATE:
I'm unsure which of these steps worked, exactly, but I:
Used Titanium Backup to make Hangouts a user app
Applied the Hangouts update from around 2013-11-16
Made Hangouts a system app
Now she appears to work just fine, Captain!
How do you use TB to change Hangouts to a user app?
I have exactly same problem now. Just can't make any video call, it worked fine before and I just found the problem today. I've tried all suggestions and methods above but still not working. I didn't change anything in my phone recently.
HTC One X, EndeavorU, CM11_M8, rooted with latest Hangouts
I updated to OTA 4.3 a couple of days ago, having cleared Google Services Framework to trigger it. (N4 is totally stock BTW)
Seemingly this has the side effect of flushing the N4 from the My Devices list at Google play https://play.google.com/settings?hl=en
After the update I had to Remove my Google Acc from the N4 and log back into it again to get the play store functioning again. Over twenty four hours later and still no sign of my N4 back in My Devices though.
Q. Will my N4 eventually return to the My Devices list spontaneously, or is there something else I must do, to have this happen?
Have you tried to install an app from google play on your N4 ? Just my guess, maybe that would "tell" google that you've got a new device. I could be wrong though...
Broooooook said:
Have you tried to install an app from google play on your N4 ? Just my guess, maybe that would "tell" google that you've got a new device. I could be wrong though...
Click to expand...
Click to collapse
Yes I have. I can successfully install apps from Play on the N4. I cannot of course from the PC because my N4 is not listed any more ;-(
Still no sign of my N4 in the same google account when accessed from a web browser on my desktop. In there I can see my Nexus 1, My Xoom and old HTC desire . But no N4.
logger said:
Yes I have. I can successfully install apps from Play on the N4. I cannot of course from the PC because my N4 is not listed any more ;-(
Still no sign of my N4 in the same google account when accessed from a web browser on my desktop. In there I can see my Nexus 1, My Xoom and old HTC desire . But no N4.
Click to expand...
Click to collapse
I have the same problem,after I cleared Google Services Framework,both my nexus 7 and nexus 4 disappeard from the "My Devices" list at Google play,but after logging back,only my nexus 7 returned to the "My Devices" list at Google play.I tried to install apps in my nexus 4,but still no sign of my nexus 4 in the "My Devices" list
Good to see I am not Robinson Crusoe at least.
Seems it is an artifact of clearing Google Services Framework on the N4 only. Wonder why it is only seemingly effecting the N4 and when and if it will sort itself out. Perhaps after the individual device number is due for its OTA in the rollout.
I have the same issue, went to download something from the play store via the desktop (easier to search and read about the app) and I don't have any devices listed. I did clear the Framework to try and force the update but that did not work
Can still download from the play store on the device
nzkiwiman said:
I have the same issue, went to download something from the play store via the desktop (easier to search and read about the app) and I don't have any devices listed. I did clear the Framework to try and force the update but that did not work
Can still download from the play store on the device
Click to expand...
Click to collapse
Remove your Google account in settings, then re-add it.
lopezk38 said:
Remove your Google account in settings, then re-add it.
Click to expand...
Click to collapse
As mentioned in post #1 this does not fix the problem. If only it did the issue would not exist.
From time to time I see the following dialog on my N4...
"Unfortunately the process com.google.android.gsf.login has stopped."
I guess this is related somehow. Any other suggestions (other than hard reset)?
Well, rather than removing my account, I did a factory reset on phone,
Booted with 4.3 already installed and after several hours of my first app install via my phone, I still don't have a device when looking via my Chrome on the desktop.
Will check in the morning (approx 12 hours) and see what happens.
I've had the same issue for a few days now, so I decided to use Market Helper (usually used to fake your device model) to tell the store that I have a nexus 4 (which it is). This placed it back into the play store instantly.
It's strange as my phone (fresh install of 4.3 using the Google images) appears fine in Google Play on my PC
EddyOS said:
It's strange as my phone (fresh install of 4.3 using the Google images) appears fine in Google Play on my PC
Click to expand...
Click to collapse
In my case I was on 4.3, decided to root the device, so backed it up and then put 4.3 on. Then I restored the backup I had. It could be the restore that caused me issues rather than 4.3...
Still no luck for me ... Been more than 12 hours since I did a fresh install and have used the play store many times on the phone and my device does not appear. Rather annoying
Seems this issue is not going to get fixed any time soon. After several days no sign of my N4 with 4.3 re-appearing in Google Play. I dont think it will get fixed until Google get their Sh1t together and fix it their side.
Managed to log a support case with Google Play last night, the person I spoke said she had seen the issue as well but 4.3 solved for her.
nzkiwiman said:
Managed to log a support case with Google Play last night, the person I spoke said she had seen the issue as well but 4.3 solved for her.
Click to expand...
Click to collapse
That doesn't sound very promising. Are they going to get back to you with a fix any time soon?
Wonder if it would help if more of us log the same fault and cross reference your support case number. So they can see it is not isolated.
Hey there [name],
Thanks for calling Google today to ask about your issue with your device missing from play.google.com. I'm always happy when I get to hear directly from our customers. As promised, I'll be consulting our team of specialists to begin working to resolve your issue as soon as possible.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email.
Thanks again for your patience and understanding,
[name]
The Google Play Support Team
Click to expand...
Click to collapse
24 hours later I got the same email back with the following line in purple
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email.
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Not sure if that means they want even more information that what I provided.
Reference Number (I think): 0-9537000001445
Not just N4 it's my N7 MIA
Found this thread when looking for almost the same problem. For me it's my Nexus 7 that is AWOL after the 4.3 OTA update. My Nexus 4 is still there.
My Nexus 4 received the update first, and was still there after the update as I used the play site to find and install the Privacy manager app.
A few days later my Nexus 7 updated, and it is now missing from My Devices and the symptoms seem to be the same as everyone here is reporting with their N4.
So it seems that it's not just the N4 that is affected.
Reply from Google - is your phone rooted?
My reply - no
Back to waiting.
clansley said:
I've had the same issue for a few days now, so I decided to use Market Helper (usually used to fake your device model) to tell the store that I have a nexus 4 (which it is). This placed it back into the play store instantly.
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Can you explain further i downloade market helper but it does nothing, not even a icon for the app
Guys sorry for new thread but my zenwatch is doing my nut in, since yesterday the ok Google doesn't work and even if I scroll across to app and I tap it it just says off line. My phone is connected to Internet and watch gets notifications ok it's just the Google side that's fu*ked.
Tried factory reset on watch and repairing but no joy.
Any help appreciated.
I have exactly the same problem with my moto 360 (2014)
Hopefully it´s working again soon
Hmmmm not sure to be happy or sad
gingerdude said:
Guys sorry for new thread but my zenwatch is doing my nut in, since yesterday the ok Google doesn't work and even if I scroll across to app and I tap it it just says off line. My phone is connected to Internet and watch gets notifications ok it's just the Google side that's fu*ked.
Tried factory reset on watch and repairing but no joy.
Any help appreciated.
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Click to collapse
Data gets stored for Android Wear in "Google Play Services," so even though you factory reset the watch, there may be something left over in the data stored in Google Play Services that's causing trouble.
I'm not sure if this would work, but you could try unpairing the watch from your phone, then go to your phone's Settings, and go to "Application Manager." Go to All apps, and then clear data /cache on Android Wear Companion App, then uninstall it.
Then clear data/cache on your Google App ( this one here: https://play.google.com/store/apps/details?id=com.google.android.googlequicksearchbox ).
Now go down to "Google Play Services" and clear cache. Then go into Manage Space and clear All data which should get rid of any leftover Android Wear data.
Now factory reset the watch again.
Reboot your phone and reinstall Android Wear Companion App from the Play Store. Now pair your watch back up with with the phone and set it back up again, including setting the Google App back up. (Your phone and watch should pair up all of the Wear Apps that you left on the phone before you uninstalled Android Wear Companion App... though you may have to go into some of the wear apps to toggle some settings off/on again to get everything to work correctly.
Hopefully this will fix the problem with Ok Google not working. If it does - great... if not, you've not really lost anything. There also may be an easier way to fix this, so maybe someone else will chime in with other ideas.
Update.
I factory reset the watch and phone, and still the OK Google doesn't work and still says off line when I tap the Google icon in apps.
Notification working OK still.
If anyone has any other ideas please share
Sent from my SM-N910F using Tapatalk
gingerdude said:
Update.
I factory reset the watch and phone, and still the OK Google doesn't work and still says off line when I tap the Google icon in apps.
Notification working OK still.
If anyone has any other ideas please share
Sent from my SM-N910F using Tapatalk
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Click to collapse
I know you factory reset the phone, but did you choose to allow Google to restore apps and data when you were setting it back up? It might have restored data back into Google Play Services. Also... did you ever try wiping cache and data in Google Play Services like I detailed above? I've had trouble with Google Play Services causing other syncing and pairing issues for me... so that's why I'm thinking you could try clearing that out as a possible solution.
If those steps don't fix things for you, it may be worth it to try to revert to an earlier version of the "Google App" and or the Android Wear app. You can get older versions of those apps from the website "APK Mirror."
Hey, thanks for your reply. I've tried all of the above. The back up I restored this time was from my tab s and still no joy. I may try again in a day or two and not restore from any device., though I'll probably wait until Wednesday just to see if it fixes itself.
Thanks again for your time.
Steve
Sent from my SM-N910F using Tapatalk
Quick update just in case it saves someone factory reset their phone (which I did and didn't help).
I have a work note 2 so I installed android wear on it, reset the watch and still no ok Google functionality, so it must be something Google did.
Will post again when fixed, also my 42mm moto 360 arrives today so I'm hoping the issue is zenwatch specific, I'll let you know.
Steve
Sent from my SM-T800 using Tapatalk
Update2.
So my new moto 360 42mm SmartWatch arrived and I love it, has steel band and looks fab.
Ok Google is working for queries and replying to messages if I try to instigate a message say whatsapp or text it can't find the contact, even though it recognises the speech.
Starting to lose faith with Google.
Sent from my SM-T800 using Tapatalk
I initially noticed this on my Galaxy s6 a few weeks ago after an update. Google Voice typing stopped pausing the music player if I used the voice option to dictate a text message. It used to stop the music and continue after I was finished. Now it'll play the music in the background and it's making it hard to dictate because it will also pick up on the lyrics from the song. At first I thought my S6 was just going crazy and a factory reset would probably fix it but I just got the S8 and I am facing the same issue. Any advice?
Thanks!
Hmm... mine pauses anytime it's listening to a voice command. Never tried to text with it though.
I bet that makes for some really interesting conversations.
It does stop the music if I use the "Ok Google " command to use the assistant but it doesn't do it if I'm using it to dictate a text message.
Just did a test.....it works fine in version 6.12.25.21 which is the one that comes pre-installed on the s8. however when you update to the latest version in the play store you get the problem. i've downgraded back to the older version for now. anyone else experiencing this issue?
thechico1986 said:
Just did a test.....it works fine in version 6.12.25.21 which is the one that comes pre-installed on the s8. however when you update to the latest version in the play store you get the problem. i've downgraded back to the older version for now. anyone else experiencing this issue?
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Click to collapse
I'm having the same problem. This is when you activate voice within the google keyboard right? What app did you downgrade?
Well, I use the Samsung keyboard but yes, it's when you activate the voice option on the keyboard. I did try it with the Google keyboard but was getting the same problem too. The app that I downgraded was "Google". Just go into the playstore, type Google, "uninstall" the app and it should bring you back down to the version that came pre-installed with the phone. And then uncheck auto-update in the right top corner of the app screen in the playstore. That should fix it for now. Let me know if it works!
thechico1986 said:
Well, I use the Samsung keyboard but yes, it's when you activate the voice option on the keyboard. I did try it with the Google keyboard but was getting the same problem too. The app that I downgraded was "Google". Just go into the playstore, type Google, "uninstall" the app and it should bring you back down to the version that came pre-installed with the phone. And then uncheck auto-update in the right top corner of the app screen in the playstore. That should fix it for now. Let me know if it works!
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Click to collapse
I was able to uninstall updates for the google app and yea, I was able to fix the problem. Partially. It pauses the music now when voice is activated. But when I send the message, music will not resume. Does this happen to you?
Same problem with LG G5
I have had the same issue for the past couple of weeks. When using the Google Voice typing, all media apps are no longer paused (Spotify, RocketPlayer, Podcast Addict, etc) thus Google Voice is transcribing the words coming from these media apps. I uninstalled Google App today, but then Google Voice to Text worked very poorly. Does anyone have any thoughts on solutions or workarounds? Thanks.
try installing a previous version of the google app. The galaxy s8 comes with this build standard and it works fine.
Did you guys ever find a fix for this? its driving me nuts. Im on OnePlus 3 but yeah its a new issue for me started after nougat... It seems like lots of people have the issue but are just living with it. While driving it really sucks. Used to be so easy to voice reply and pod-kicker would resume play back. Now I gotta pause first then reply voice text then hit play again ...its MADDENING. Looking for a fix. The downgrade worked for me for a short while then it just started up again. I didn't auto update google app. Tried clearing every data cache...uninstall reinstall...even different keyboards!!! same issue. Thanks guys!!!! hope we can figure it out.
The downgrade still works for me.
I have the same problem in my Oneplus 3T, I can not send voice messages while driving.
Same issue on my LG G6, BUT, for me it only does it when I'm connected to Bluetooth in my car - which is of course when you need voice recognition most. I have to manually pause the music to use it. Driving me nuts. I'm surprised they haven't released an update to fix it. I guess not a lot of people on these latest devices using voice recognition.
The downgrade still works for me but it appears it also has been fixed for me with the newest Google app update 7.3.26.21. I tried it with spotify and google music with and without bluetooth connection and it works. Stops the music then automatically resumes. Let me know if it works for you guys too.