cannot update s5 software with kies, help? - Galaxy S 5 Q&A, Help & Troubleshooting

my galaxy s5 model number is sm-g900t, android version is 4.4.2, ..not sure what other info might help, but anyway, i cannot update the software/firmware over the air because the device is rooted through steps on here and its been rooted awhile now. so anyway, i downloaded the kies 3 from the samsung site, it says all im supposed to do is plug the phone in, a box is supposed to pop up showing an update is needed......well, the kies box does pop up, but all it shows is current firmware version and shows my internal and external storage availabilty, and so on.... no auto update thing came up. so in kies i went into tools up a t the top, i hit firmware upgrade and initialization, then a smaller box pops up saying---does not support initializing, so now what? nothing else i can do in kies except move pic files around and such. i need to update the software. any advice? i attached 2 pics.....pic 1 is the initial message when phone is plugged in, #2 is when i go into tools and hit ugrade

knight1701 said:
my galaxy s5 model number is sm-g900t, android version is 4.4.2
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Samsung has now embedded a security flag called KNOX in it's later devices. Unfortunately after you flash a package/custom ROM or whatever with a different signature than Samsungs own it trips that KNOX flag.
When your KNOX flag is tripped you can no longer update your phone via official methods. It is just the way it is, and there is nothing to be done. Once KNOX flag is tripped, there is no way to "untrip" it, so you will never be able to update via KIES again.
Im not really sure whether flashing a stock lollipop rom via odin works when KNOX is tripped, i have never tried it, so you should wait for any other member for confirmation. As far as i know, it shouldn't be a problem.
What i can tell you, if you have the time, is that you flash a ROM that is compatible with 4.4.2 (Omega v13 or AllianceROM v5.6 etc) and then flash it's ROMs lollipop update after a full wipe. It is the only thing i personally am sure about (i have done it before).

I'm by no means an expert on the matter but I'm pretty sure that if you can't get the Ota due to being rooted, then updating vIA Kies isn't going to work either.
Go to settings> about device> status
scroll to bottom of list and respond here what it says under "device status" (it's gong to say either official, or custom).
If it says official, you could unroot, maybe check that the proper drivers are installed on your computer, and try once again to apply the update via kies.
If it says custom, then knox has been tripped and I cannot help further.
The biggest issue here is that if you take the OTA update you'll lose the option to root or downgrade so you should probably use TWRP to install a ROM that's pre-rooted rather than trying to get the OTA

Akalsemann said:
Samsung has now embedded a security flag called KNOX in it's later devices. Unfortunately after you flash a package/custom ROM or whatever with a different signature than Samsungs own it trips that KNOX flag.
When your KNOX flag is tripped you can no longer update your phone via official methods. It is just the way it is, and there is nothing to be done. Once KNOX flag is tripped, there is no way to "untrip" it, so you will never be able to update via KIES again.
Im not really sure whether flashing a stock lollipop rom via odin works when KNOX is tripped, i have never tried it, so you should wait for any other member for confirmation. As far as i know, it shouldn't be a problem.
What i can tell you, if you have the time, is that you flash a ROM that is compatible with 4.4.2 (Omega v13 or AllianceROM v5.6 etc) and then flash it's ROMs lollipop update after a full wipe. It is the only thing i personally am sure about (i have done it before).
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Click to collapse
well i hear what your saying, but on my other phone, same setup, rooted and all.......updated just fine---did it about a month ago...updated to android 5 from 4.4.2..just plugged in the phone and boom it did its thing............on this other phone though, daughters phone, it wont work

Swimguy14 said:
I'm by no means an expert on the matter but I'm pretty sure that if you can't get the Ota due to being rooted, then updating vIA Kies isn't going to work either.
Go to settings> about device> status
scroll to bottom of list and respond here what it says under "device status" (it's gong to say either official, or custom).
If it says official, you could unroot, maybe check that the proper drivers are installed on your computer, and try once again to apply the update via kies.
If it says custom, then knox has been tripped and I cannot help further.
The biggest issue here is that if you take the OTA update you'll lose the option to root or downgrade so you should probably use TWRP to install a ROM that's pre-rooted rather than trying to get the OTA
Click to expand...
Click to collapse
ok, on the phone in question, device status says--- custom, guess that ends that..........on my phone howerver, it says official which is why i guess i was able to update mine

just download a rom for your phone from sammobile and install with odin and your done

Related

HELP ON getting Galaxy note 3 n900 unroot for receiving stock updates

guys,i rooted my note 3 n900 by cf-auto root but now i want to unroot my note 3 ...so that i can receive all sorts of official software updates from samsung......PLEASE HELP ME PLEASE....i'm stucked.and tell me can i fully unroot my note 3 by getting back knox warranty...is it possible? is chainfire working on the fix to get back knox warranty? i use an international n900 variant.HELP
As far as I understood, once you have triggered knox 0x1 or the counter for flashing, the OTAs won't be available any more.
I have the same thing. Checking for OTA updates works though, if you use something like wanam which can be setup to fool the phone into thinking that it's ok. I was able to download an update with SuperUser turned off (and reboot afterwards), but couldn't install.
So actually, I just check every now and then on the forums if there's an update and then just wait for a regular download via PC and flash with ODIN. Works quite well, and by the time downloads become available via PC, you'll also already know if there are glitches with newer updates, too. Takes about a day or two compared to the OTA.
help
Mikegrmn said:
As far as I understood, once you have triggered knox 0x1 or the counter for flashing, the OTAs won't be available any more.
I have the same thing. Checking for OTA updates works though, if you use something like wanam which can be setup to fool the phone into thinking that it's ok. I was able to download an update with SuperUser turned off (and reboot afterwards), but couldn't install.
So actually, I just check every now and then on the forums if there's an update and then just wait for a regular download via PC and flash with ODIN. Works quite well, and by the time downloads become available via PC, you'll also already know if there are glitches with newer updates, too. Takes about a day or two compared to the OTA.
Click to expand...
Click to collapse
Where can I get updates via pc...link please
Tawhidz13 said:
Where can I get updates via pc...link please
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Click to collapse
Sammobile.com/firmwares usually has the latest firmwares. If you prefer pre-rooted firmwares just search for it right here in the forum. Before you download and install any firmware though, check that you download the right one. The latest EU fw is N9005XXUDMUJ7. But you also have to check your CSC. What happens when this is wrong, I don't know. But you may get boot loops. Just use the forums search and read through CSC, ODIN and the latest fw name. You'll find all that you need. And with the latest CF-Autoroot, rooting your phone is just a mouse click away.
Updates are available via KIES on your PC if you have rooted your phone (you will lose root and have to re-reoot though), just cannot get OTA. - I updated my rooted MJ6 to MJ7 via KIES with no issues. (KNOX 0x1) - KIES will say something like " software update might not work because of modified phone" but mine worked fine. - or alternatively try sammobile.com and manually flash the firmware yourself.
As for your KNOX, no way back currently from 0x1..
radicalisto said:
Updates are available via KIES on your PC if you have rooted your phone (you will lose root and have to re-reoot though), just cannot get OTA. - I updated my rooted MJ6 to MJ7 via KIES with no issues. (KNOX 0x1) - KIES will say something like " software update might not work because of modified phone" but mine worked fine. - or alternatively try sammobile.com and manually flash the firmware yourself.
As for your KNOX, no way back currently from 0x1..
Click to expand...
Click to collapse
I tried Kies initially, too. But Kies just told me that I would have an unsupported phone, so I went ODIN.
If I am rooted with vroot, knox not tripped will unrooting in any way trip it?

Update Error

Hi guys! I hope someone could help me. I just bought a Galaxy Note 3 (international version) yesterday. The phone's fine. It's just that I am unable to update. I am able to download it but when my phone reboots it shows a dead android with a red triangle on its chest. I read flashing the firmware via odin can fix it but problem is our internet is hella slow. I couldn't even complete downloading my brother's Note 2 firmware. Any way I can make it install the firmware successfully? By the way it's OTA. I am able to download the update, just won't let me finish installing it. Goes around 35% then the android on the black screen dies with a red triangle on its chest.
EDIT:
I have official firmware, never rooted, just got it yesterday. Still factory new.
version 4.3, build # JSS15J.N9005ZHUBMI7, baseband version N9005XXUBMI5, Kernel version 3.4.0-1626679
Have you tried reseting your phone go into recovery mode factory reset
Mygadgetgeek.com
mygadgetgeek.com said:
Have you tried reseting your phone go into recovery mode factory reset
Mygadgetgeek.com
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Click to collapse
not yet, but i have a lot of data now on my phone. will try that though. in case that doesn't work, any other advice?
cptnappy said:
Hi guys! I hope someone could help me. I just bought a Galaxy Note 3 (international version) yesterday. The phone's fine. It's just that I am unable to update. I am able to download it but when my phone reboots it shows a dead android with a red triangle on its chest. I read flashing the firmware via odin can fix it but problem is our internet is hella slow. I couldn't even complete downloading my brother's Note 2 firmware. Any way I can make it install the firmware successfully? By the way it's OTA. I am able to download the update, just won't let me finish installing it. Goes around 35% then the android on the black screen dies with a red triangle on its chest.
EDIT:
I have official firmware, never rooted, just got it yesterday. Still factory new.
version 4.3, build # JSS15J.N9005ZHUBMI7, baseband version N9005XXUBMI5, Kernel version 3.4.0-1626679
Click to expand...
Click to collapse
Was your phone brand new? And did you check your KNOX status? -- reason I ask, after you've rooted a phone you are unable to recieve OTA updates, unless you use Wanam to fake system status, then you can download the OTA update but it stalls on the install about 35% or so in..
Best advice, is grab the stock image from sammobile (ballache to download I know) then use ODIN to flash her back to original state.
radicalisto said:
Was your phone brand new? And did you check your KNOX status? -- reason I ask, after you've rooted a phone you are unable to recieve OTA updates, unless you use Wanam to fake system status, then you can download the OTA update but it stalls on the install about 35% or so in..
Best advice, is grab the stock image from sammobile (ballache to download I know) then use ODIN to flash her back to original state.
Click to expand...
Click to collapse
i didn't root the phone when i got it. it's fresh and on official firmware. have no idea about KNOX, that's new to me. if it helps, my device status says "official"
unfortunately the internet in my area is very slow, i couldn't download firmwares from sammobile. i tried several times
cptnappy said:
i didn't root the phone when i got it. it's fresh and on official firmware. have no idea about KNOX, that's new to me. if it helps, my device status says "official"
unfortunately the internet in my area is very slow, i couldn't download firmwares from sammobile. i tried several times
Click to expand...
Click to collapse
Ah Ok, if it says Official it should be good to go. Seems like maybe the download has gotten corrupt due to an intermittent internet connection.
cptnappy said:
i didn't root the phone when i got it. it's fresh and on official firmware. have no idea about KNOX, that's new to me. if it helps, my device status says "official"
unfortunately the internet in my area is very slow, i couldn't download firmwares from sammobile. i tried several times
Click to expand...
Click to collapse
OK, then maybe you should learn a few things before trying to update - Knox is a security system in latest Samsung phones that is supposed to be triggered/set when you root (or install any custom kernel/recovery). Your initial (old) firmware could still let you root without triggering the Knox flag, and then you can update to the latest firmware for your region using Mobile Odin Pro and still keep your root AND without triggering the Knox flag. However once you update using Samsung OTA / Odin / Kies to a firmware more recent than MJ3 you can no longer root without also triggering your Knox warrany flag - read more about this in the Universal Root De La Vega thread!
i gave up after several tries, since i'm on 4.3 i think that would do for now. maybe it's just downloading a stability update or something? everytime i do an OTA update, it tells me that the download of the new firmware is complete then reboot. when i get to 32% the droid falls flat on its back and shows the red triangle on its chest, over and over. i don't lose my phone data or anything. just won't update. i'll wait for 4.4 Kitkat instead. hope i'll be able to update to that when it comes out.
EDIT: i tried going into recovery mode, wiping cache, and factory reset.. still no dice. maybe Odin's the only way i guess. problem is my internet connection lol
@cptnappy - i also have the same problem...got my note3 n9005 a week ago and I also have the same problem as you....error at 30+%
tried update thru Kies with no luck...same error appears
Sent3 said:
@cptnappy - i also have the same problem...got my note3 n9005 a week ago and I also have the same problem as you....error at 30+%
tried update thru Kies with no luck...same error appears
Click to expand...
Click to collapse
i managed to update mine using Samsung Kies3 (not Kies, but Kies3). Hope updating OTA is fixed in the future with the update i just did

Able to again get OTA updates on Sprint S5 after root - Knox flag still 0x1

So I initially rooted my Sprint S5 using the old fashioned way, which tripped my Knox flag seen at bootup in Odin mode. That part I cannot seem to get reset (going to try Triangle Away shortly).
However I now have it reloaded using the Samsung Kies Windows program with the latest firmware, and in the phone settings Device Status where it used to say "Custom" it now again says "Official". I first tried to use Odin to put the stock firmware image back on, which did not help at all.
I went into Kies version 3.2.14072_12 with my S5 plugged in and clicked Tools menu -> Firmware upgrade and initialization". It may ask you for model and serial number, which I put in for mine just fine, and then it launched saying the device will be initialized to original settings. However this is different from doing factory reset from within the phone. It reboots to odin and then recovery and performs a handful of things. When it completed I had to re-setup a bunch of things, but the phone basically unrooted itself without me telling SuperSU to do an unroot. I ran supersu and it said it couldnt run on an unrooted phone... So I checked the About info in settings and voila, back to Official status, and OTA updates work again!
Unfortunately the knox flag didnt un-set, but Im less worried about that and more worried about missing enhancement OTA patches and updates - well I was before I will update here if that Triangle program can reset the counter. I thought that counter was a hard-wired fuse piece of hardware, not flash memory, so Im not sure that it can be done, but worth a try. Hope this works for everyone and Good Luck!!
This is already known.... And FYI no known method can reset the Knox counter.
Sent from a Galaxy 5 light years away
Herby6262 said:
So I initially rooted my Sprint S5 using the old fashioned way, which tripped my Knox flag seen at bootup in Odin mode. That part I cannot seem to get reset (going to try Triangle Away shortly).
However I now have it reloaded using the Samsung Kies Windows program with the latest firmware, and in the phone settings Device Status where it used to say "Custom" it now again says "Official". I first tried to use Odin to put the stock firmware image back on, which did not help at all.
I went into Kies version 3.2.14072_12 with my S5 plugged in and clicked Tools menu -> Firmware upgrade and initialization". It may ask you for model and serial number, which I put in for mine just fine, and then it launched saying the device will be initialized to original settings. However this is different from doing factory reset from within the phone. It reboots to odin and then recovery and performs a handful of things. When it completed I had to re-setup a bunch of things, but the phone basically unrooted itself without me telling SuperSU to do an unroot. I ran supersu and it said it couldnt run on an unrooted phone... So I checked the About info in settings and voila, back to Official status, and OTA updates work again!
Unfortunately the knox flag didnt un-set, but Im less worried about that and more worried about missing enhancement OTA patches and updates - well I was before I will update here if that Triangle program can reset the counter. I thought that counter was a hard-wired fuse piece of hardware, not flash memory, so Im not sure that it can be done, but worth a try. Hope this works for everyone and Good Luck!!
Click to expand...
Click to collapse
Thanks for th3 info. When I need ota then I know what to do. Its pretty obvious that I am new to this but I'm learning
Where can I find the numbers required for kies update ? SN is no where on the phone or under battery
MagnumPOS said:
Where can I find the numbers required for kies update ? SN is no where on the phone or under battery
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Click to collapse
phone info.apk

Looking for the right stock ROM

Hello all, first post here so please be gentle, I've searched and been at this for the better part of the last 12 hours.
I have a US Cellular Note 3 and I plan on trading it in towards a new phone soon (hopefully tomorrow if I can get everything going.) I've never had a custom ROM, I rooted it with towelroot and have used supersu for superuser access and have been using it like that for the past year and a half. From what I understand in order for everything to go over smooth trading it in I need knox to be at 0x0, and for it to show stock official ROM and official device status. As of right now knox is at 0x0, it shows official ROM, but device status shows custom, also in device status in my settings it shows custom and it won't update. I deleted all of my root apps, did a full unroot with supersu, still says custom. I unmounted my SD card and wiped my partition cache, still says custom.
at this point here's what I'm attempting to do based on a few hours of digging, download and flash a stock ROM (Have Odin ready, phones plugged in, drivers installed, downloading what I hope is a good ROM) re root my phone with towelroot, reinstall supersu, run triangle away, full unroot with supersu again, factory reset.
I can't post my download link due to being a new user, I went to sammobile firmwares and punched in my model number and found a download link.
my device model number (SM-N900R4)
Also my baseband version is N900R4TYUCNAB and I'm running 4.4.2.
Now for my questions: Will flashing a stock ROM trip Knox? How do I know for sure if it's a good stock ROM? Is this the appropriate course of action? In hindsight I probably should have asked that question first.
I really hope somebody can help me out with this, I've rooted every phone I've ever had but I feel pretty over my head at the moment.
UPDATE:::: I'M AN IDIOT!
Updated to lollipop through kies fixed the issue. If google leads anybody here in the future just use kies to update.
In all my years of flashing stock Samsung ROMs, none of them have ever tripped the Knox counter.

[GT-I9506] Need help resetting my device software status

So, a few months ago I decided to root my phone with towelroot to give a try on a few root applications, as i was curious, but after that, I decided to remove through supersu it as, even with supersu, was more of a vunerability since I wasn't really using it.
Fast foward a month, I attempted to update my software and was denied with the reason that my device was custom.
Some important info:
- I'm running Android Jelly Bean 4.3, that has never been updated.
- I've attempted a factory reset through the phones recovery mode and made no difference.
- My KNOX waranty value is 0x0, and I would like to keep it that way if possible.
- Phone is factory unlocked.
Also, I've though of using Odin to flash the firmware back, but then I read that there is a possible that KNOX warranty gets triggered, even with a samsung official rom, is this true or am I safe to use it?
My objective is to have my phone back to factory settings (this means wannan xposed is out of the question), in order to be able to update my phone and keep using it, and while there is a lot of similar threads around, most of them reffer to GT-I9505 and GT-I9500 and mine is GT-I9506, which leaves me in somewhat of a doubt wether I should follow those or not.
Thank you for your time.
Diaz_ said:
So, a few months ago I decided to root my phone with towelroot to give a try on a few root applications, as i was curious, but after that, I decided to remove through supersu it as, even with supersu, was more of a vunerability since I wasn't really using it.
Fast foward a month, I attempted to update my software and was denied with the reason that my device was custom.
Some important info:
- I'm running Android Jelly Bean 4.3, that has never been updated.
- I've attempted a factory reset through the phones recovery mode and made no difference.
- My KNOX waranty value is 0x0, and I would like to keep it that way if possible.
- Phone is factory unlocked.
Also, I've though of using Odin to flash the firmware back, but then I read that there is a possible that KNOX warranty gets triggered, even with a samsung official rom, is this true or am I safe to use it?
My objective is to have my phone back to factory settings (this means wannan xposed is out of the question), in order to be able to update my phone and keep using it, and while there is a lot of similar threads around, most of them reffer to GT-I9505 and GT-I9500 and mine is GT-I9506, which leaves me in somewhat of a doubt wether I should follow those or not.
Thank you for your time.
Click to expand...
Click to collapse
Flashing a stock rom trough Odin will NOT trip Knox. So just go ahead and flash the firmware you want.
Lennyz1988 said:
Flashing a stock rom trough Odin will NOT trip Knox. So just go ahead and flash the firmware you want.
Click to expand...
Click to collapse
Alright, I assume the proccess is about the same as on the other versions.
Also, should I flash 4.4.2 instead of 5.0.1? The reason I ask is due to this thread.
Update: I flashed 4.4.2 with Odin3 3.10, and it went smooth and knox is still safe, however, for some reason, so thank you Lennyz1988 for the reassurance .
However, I'm not able to update to 5.0.1 Lolipop through OTA, as attempting to update states that im fully up to date.
My phone is running as NL (T-Mobile), factory unlocked and due to my quick research, seems that there is no official OTA update for it. Is it correct or am I looking in the wrong place to update my phone?

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