Package Access Helper and Apps Installation Problem - Galaxy Note 4 Q&A, Help & Troubleshooting

Hi !
I have an Italian Note 4 N910F with Stock Android 5.0.1 installed by OTA (No Root and No Rom).
Some days ago when I downloaded and tried to install some app from Google Play or Amazon App Shop, a message appeared: "The program Package Access Helper was stopped".
Then, the day before yesterday, this message disappeared but from that moment, I can download apps but when I try to Install them, the Installation, also for 2/3Mb Apps continues for 15 minutes and nothing happen ... The installation doesn't end ... Both from Google Play and from Amazon App Shop ...
Does anyone have any advice? I can't find a solution her or on Google ...
I'd like to avoid the factory reset ...
Thanks for the attention !

Do you have a MicroSD card installed? I have read that this issue can be caused by this - although I have only experienced it once myself with an app from the Amazon AppStore. This solution was posted in another thread here on XDA by @aapellegr
"To install an amazon app store app, first unmount your SD card, then try downloading and installing again. For me this worked and afterwards I just went back into settings and mounted my SD card again."
Haven't tried it myself - but let us know if this works for you!
Solution came from this thread: http://forum.xda-developers.com/note-4-verizon/help/lollipop-package-access-helper-stopped-t3073783/

Hi ! Thanks for your reply !
Yes I have a Micro SD ... But from months ... Only from few days there are these problems ... But my apps from Google Play and Amazon App Shop aren't on MicroSD ... but on the device ...
But I will try your solution !
EDIT: I tried ... I unmounted the Micro SD but on Amazon App Shop and on Google Play there is the same problem ... Nothing is changed ...

federacer said:
Hi !
I have an Italian Note 4 N910F with Stock Android 5.0.1 installed by OTA (No Root and No Rom).
Some days ago when I downloaded and tried to install some app from Google Play or Amazon App Shop, a message appeared: "The program Package Access Helper was stopped".
Then, the day before yesterday, this message disappeared but from that moment, I can download apps but when I try to Install them, the Installation, also for 2/3Mb Apps continues for 15 minutes and nothing happen ... The installation doesn't end ... Both from Google Play and from Amazon App Shop ...
Does anyone have any advice? I can't find a solution her or on Google ...
I'd like to avoid the factory reset ...
Thanks for the attention !
Click to expand...
Click to collapse
hi,
i had similar issues with apps not installing from Google Play, when i was still on Android v4.4.4.( I don't know what version you are currently on v4.4.4 or v5.0.1?) It would just "install and install" as you also said eg.. a 3/4 mb app ! If i can recall (this was a couple of months back) it was either due to Xpose module and wrong Play Service version. I fixed this by un installing Xposed, reflashing my then stock Rom. Problem fix.
I also know there are relevant threads "then" ( when i had similar issue. that discussed it) So could it be either Play services or what ? but reflashing fixed it for me.
Just a pointer, to ponder...!
good luck

Thanks ! I have 5.0.1 Lollipop ...
I did Root, Recovery and Rom ... now all works ... if I will flash the Stock Rom again I will try your solution ! Thanks !

federacer said:
Thanks ! I have 5.0.1 Lollipop ...
I did Root, Recovery and Rom ... now all works ... if I will flash the Stock Rom again I will try your solution ! Thanks !
Click to expand...
Click to collapse
hi ,
yes, good to hear ,
thus by you flashing to v 5.0.1 ( is for me ) same as reflashing your Rom again to fix .
You must make sure you are on correct Play Service version ,
as when i flashed Lollipop i had errors, untill i upgraded my Play service version .
Bottom line....................
i found that if i had "issues " /problems, a quick " dirty reflash" sorted it out ( faster than factory reset and installing +- 162 something apps again !!! ) but yes ,then you have to root ,install custom recovery ..........also again !!!
But its better ( for me ) reflashing ROM, than coping with a " irratating " issue /problem ,that you don't know how to solve
Good luck

Related

[HELP]Playstore Stuck at Downloading KITKAT[HELP]

Hello,
My Kitkat 4.4.2 Nexus 4 is stuck at downloading in playstore.I can't download any apps.When I click install>accept the downloading arrow comes and it says "Downloading" and after few seconds the arrow disappears.I left the phone like that for an hour thought it would work.But it doesn't nothing happend still the same "Downloading".This started first when I installed modded playstore with lucky pathcher.I installed the orginal playstore again after encountering the problem but nothing seems to work.I did everything I found google.Literally everything.I tried:
*Editing the host file
*Wiping data and cache
*Clear data of playstore
*Stop Running cache
*Alot other things which I can't remember currently
Can anyone help me I have a Samsung Galaxy Tab 2 I can download apps on it. so it clearly isn't my wifi.I feel like tearing off my hair.Please Help me somebody please.And is there is anyway to install the Modded playstore and get it working on Kitkat 4.4.2.But first give me the solution to atleast download my apps on normal playstore please.
Best Regards,
Khaled Mohammad
itskhaledmohammad said:
Hello,
My Kitkat 4.4.2 Nexus 4 is stuck at downloading in playstore.I can't download any apps.When I click install>accept the downloading arrow comes and it says "Downloading" and after few seconds the arrow disappears.I left the phone like that for an hour thought it would work.But it doesn't nothing happend still the same "Downloading".This started first when I installed modded playstore with lucky pathcher.I installed the orginal playstore again after encountering the problem but nothing seems to work.I did everything I found google.Literally everything.I tried:
*Editing the host file
*Wiping data and cache
*Clear data of playstore
*Stop Running cache
*Alot other things which I can't remember currently
Can anyone help me I have a Samsung Galaxy Tab 2 I can download apps on it. so it clearly isn't my wifi.I feel like tearing off my hair.Please Help me somebody please.And is there is anyway to install the Modded playstore and get it working on Kitkat 4.4.2.But first give me the solution to atleast download my apps on normal playstore please.
Best Regards,
Khaled Mohammad
Click to expand...
Click to collapse
You had installed the modded play store this is causing the problem. Clean install the STOCK KITKAT ROM or try any other custom ROM.
DON'T INSTALL MODDED PLAY STORE- WAREZ STRICTLY PROHIBITED ON XDA
Rohit02 said:
You had installed the modded play store this is causing the problem. Clean install the STOCK KITKAT ROM or try any other custom ROM.
DON'T INSTALL MODDED PLAY STORE- WAREZ STRICTLY PROHIBITED ON XDA
Click to expand...
Click to collapse
You didn't read my question properly I have installed a clean version.BUT ANYWAYS I GOT IT WORKING SOON I WILL BE POSTING A SOLUTION IN DETAILS TO HELP OTHERS. :laugh:
Help
itskhaledmohammad said:
You didn't read my question properly I have installed a clean version.BUT ANYWAYS I GOT IT WORKING SOON I WILL BE POSTING A SOLUTION IN DETAILS TO HELP OTHERS. :laugh:
Click to expand...
Click to collapse
Sorry to bump into this old thread, but I am having this same issue. Tried log cat and it shows "DRMManager Service not published". Could this be causing the playstore to be stuck in "Downloading"? Anyone has a fix on this?

[Q] Apps stuck on installing, help please

After rooting the Note 4 for the first time with the stock rom, all apps I try to install get stuck on the "Installing..." screen, even in the Play Store they do the same for upgrading apps. That happened shortly after I installed the Xposed Installer ( being that the last app I could install on my Note ).
As I am writting this, one of the apps jsut installed but it lasted 2 hours, I know it isnt any connection issues because Im triying to install apks already downloaded. Please some help, I'm new to Samsung phones coming from a Nexus 5 and I find this a little bit messy.
Thanks for your time.
Personally for me xposed caused more problems than it solved. That would be my first port of call.
It may be worth checking your security settings, they may also be blocking your installs.
Sent from my SM-N910F
Pekeh said:
After rooting the Note 4 for the first time with the stock rom, all apps I try to install get stuck on the "Installing..." screen, even in the Play Store they do the same for upgrading apps. That happened shortly after I installed the Xposed Installer ( being that the last app I could install on my Note ).
As I am writting this, one of the apps jsut installed but it lasted 2 hours, I know it isnt any connection issues because Im triying to install apks already downloaded. Please some help, I'm new to Samsung phones coming from a Nexus 5 and I find this a little bit messy.
Thanks for your time.
Click to expand...
Click to collapse
This happened to me too in other samsung device. Try this:
- Go to SuperSU - Apps - Forget Wanam Xposed.
- Go to Wanam Xposed app and give new root perms and update it if you need it.
- Reboot your device and try to install new apps. I think you won't have more problems. Good luck :highfive:
Pekeh said:
After rooting the Note 4 for the first time with the stock rom, all apps I try to install get stuck on the "Installing..." screen, even in the Play Store they do the same for upgrading apps. That happened shortly after I installed the Xposed Installer ( being that the last app I could install on my Note ).
As I am writting this, one of the apps jsut installed but it lasted 2 hours, I know it isnt any connection issues because Im triying to install apks already downloaded. Please some help, I'm new to Samsung phones coming from a Nexus 5 and I find this a little bit messy.
Thanks for your time.
Click to expand...
Click to collapse
JagDave said:
Personally for me xposed caused more problems than it solved. That would be my first port of call.
It may be worth checking your security settings, they may also be blocking your installs.
Sent from my SM-N910F
Click to expand...
Click to collapse
hi ,
i agree with JagDave that it seems that it could only be Xposed Framework .I stated in other threads ,that Xposed does not "play nicely " with Note 4. It will either break "something/app " when installing/installed or uninstalling ..?.
I had Xposed break apps eg... S health ..Private mode ,lag or as what you described above ..not installing apps /stuck on installing.
I had to use " work arounds /fixes /patches" ....Wanam ( Secure storage ) and then my device( N910f Note 4,)was working 100%. ,but to me it is not worth it and I uninstalled it( then it broke my Google Play app on uninstalling ! ) ,
Further i noted the dev ( rovio89 of Xposed stated in "earlier " post )that he was not going to" update" Xposed re the Dalvik /Art ( Lollipop ) issue .?
If you look at at his last stable update for Xposed framework it has been "months " back . (No wonder it "breaks " apps ...it was last updated ,before Note 4 was released( and thus not " optimized" for Note4 ? )
I have Xposed installed on all my other " old " devices and working 100% and i am happy with Xposed Framework , but Note 4 ..? (no ) and i can understand the dev rovo89 " issue" if it is worthwile further developing re Dalvik ?
I would rather wait for the dev ,to enabled Xposed to work with Art and re install it then .?
Bottom line.... its your decision to install or use workaround/fixes !
good luck
Thanks everyone, somehow after a few reboots and some time the problem fixed itself, I also managed to get S-Health to work properly but the Private Mode won't work since the Knox counter is triggered, something related to being rooted, as of yet there is no proper fix for it.
Pekeh said:
Thanks everyone, somehow after a few reboots and some time the problem fixed itself, I also managed to get S-Health to work properly but the Private Mode won't work since the Knox counter is triggered, something related to being rooted, as of yet there is no proper fix for it.
Click to expand...
Click to collapse
When I had all the problems with xposed, I also lost private mode. I restored my nand (1st I made after rooting) and both s-health and private mode work perfectly.
Sent from my SM-N910F

Viber keeps crashing!

Hello everyone!
I have a non-rooted GT-i9505 running stock Android 5.0.1 and the new Viber v. 5.5.1.556 keeps constantly crashing after the update to that version.
I tried clearing it's cache and restarting the phone. It still keeps crashing.
I wrote Viber letting them know about it, but I was just wondering if anyone is having the same issue and has any idea what to do.
Thank you!
classic20 said:
Hello everyone!
I have a non-rooted GT-i9505 running stock Android 5.0.1 and the new Viber v. 5.5.1.556 keeps constantly crashing after the update to that version.
I tried clearing it's cache and restarting the phone. It still keeps crashing.
I wrote Viber letting them know about it, but I was just wondering if anyone is having the same issue and has any idea what to do.
Thank you!
Click to expand...
Click to collapse
Hi , classic20
You can tray successively :
Wipe cache apk you have done it
Wipe all data apk ( all update ) check if it works
Uninstall apk
After then reinstall old version & see if this dont crashs
( I suggest to use aptoide store to have viber 2.0 )
Reboot phone
Update carefuly to viber5.5.1.556
Good luck !
yanis488 said:
Hi , classic20
You can tray successively :
Wipe cache apk you have done it
Wipe all data apk ( all update ) check if it works
Uninstall apk
After then reinstall old version & see if this dont crashs
( I suggest to use aptoide store to have viber 2.0 )
Reboot phone
Update carefuly to viber5.5.1.556
Good luck !
Click to expand...
Click to collapse
Thank you, but it's resolved now.
I let Viber know about this and they respnded fairly quickly. They said a large number of others users have been complaining about that particular version of the app.
I ended up uninstalling it and using an older version until they updated it.
Thanks for your response!

Apps Not Compatible for the device

Hey guys,
My lenovo a6000 was lagging too much when I upgraded it to lollipop, so I opened the recovery mode and erased cache and data and installed KitKat ROM from SD card. Now, it is not lagging but many apps I tried to install from play store said " device not compatible " . Many apps don't even come as result when I search the name of app. I even tried apk to install but it didn't work.
And Now, What should I do to fix these problems? I can't even turn it into Lollipop now...
Help Me
You can always upgrade to Lolipop or other SDK21+ ROMs. I suggest using ED300's guide HERE.
Apps have requirements based on the OS version features, hence the mentioned SDKXY (where XY is the number corresponding to the android version(Example: 5.0.1-SDK21, 5.1.1-SDK22, 6.0.1-SDK23).
Sol
Wipe all system,data,cache,dalvic cache then
flash fresh kikat rom again... Then after that update the play services n play store.
Laxus Dreyar said:
Hey guys,
My lenovo a6000 was lagging too much when I upgraded it to lollipop, so I opened the recovery mode and erased cache and data and installed KitKat ROM from SD card. Now, it is not lagging but many apps I tried to install from play store said " device not compatible " . Many apps don't even come as result when I search the name of app. I even tried apk to install but it didn't work.
And Now, What should I do to fix these problems? I can't even turn it into Lollipop now...
Help Me
Click to expand...
Click to collapse
Kit Kat is outdated and does not support some of the new programs may try to pass the custom rom from a new version or try to install an older version of the desired program

[HELP] i think i've encountered a new bug.

hello, i have a new problem found few days ago and been trying to fix it but to no avail.
here is how it started.
i tried to install an app called fsecure vpn network from google play. then the phone when into a bootloop. then i did a clean wipe (reset, wipe cache and dalvik from recovery) but somehow my files were not gone. that is some kinda miracle i have no idea how it happened.
since then my phone have issue whenever i installed mihome:
-. google play services, trebuchet, package installer, and some other has stopped.
-. cannot open apps list in settings when mihome is present. the settings just stopped and crashed.
-. if i try to open the mihome, the phone goes reboot.
-. even uninstalling mihome from application list is not working, the package installer stopped. have to uninstall from google play.
-. i tried to make a bluetooth printer app, but when i put the app-debug.apk into my phone. file manager would crash whenever it tried to read the file. even by just scrolling down. example: file manager work fine if the file is not copied inside (meaning we can scroll around and not crash). but once the file is copied in then the file manager will work if we dont scroll down to find the file, but when we scrolled down to find the file then the app crash.
things i've tried:
-. clean wipe then reflashing rom and gapps.
-. manually update google play store, download google package installer and reinstall it.
-. tried to download google play services apk but was unable to install it.
-. tried the idea of clearing cache of google play service but still no luck (force stop was disabled anyway so i cant try that)
i have no idea how this all happen just because i tried to install that fsecure app. its not even fully installed yet. it was just starting to install after download then this hell happened.
im desperate for some help as i've tried for 3 days in fixing it but to no luck. any helps would be very appreciated.
thanks and regards,
hendry
yohhendry said:
hello, i have a new problem found few days ago and been trying to fix it but to no avail.
here is how it started.
i tried to install an app called fsecure vpn network from google play. then the phone when into a bootloop. then i did a clean wipe (reset, wipe cache and dalvik from recovery) but somehow my files were not gone. that is some kinda miracle i have no idea how it happened.
since then my phone have issue whenever i installed mihome:
-. google play services, trebuchet, package installer, and some other has stopped.
-. cannot open apps list in settings when mihome is present. the settings just stopped and crashed.
-. if i try to open the mihome, the phone goes reboot.
-. even uninstalling mihome from application list is not working, the package installer stopped. have to uninstall from google play.
-. i tried to make a bluetooth printer app, but when i put the app-debug.apk into my phone. file manager would crash whenever it tried to read the file. even by just scrolling down. example: file manager work fine if the file is not copied inside (meaning we can scroll around and not crash). but once the file is copied in then the file manager will work if we dont scroll down to find the file, but when we scrolled down to find the file then the app crash.
things i've tried:
-. clean wipe then reflashing rom and gapps.
-. manually update google play store, download google package installer and reinstall it.
-. tried to download google play services apk but was unable to install it.
-. tried the idea of clearing cache of google play service but still no luck (force stop was disabled anyway so i cant try that)
i have no idea how this all happen just because i tried to install that fsecure app. its not even fully installed yet. it was just starting to install after download then this hell happened.
im desperate for some help as i've tried for 3 days in fixing it but to no luck. any helps would be very appreciated.
thanks and regards,
hendry
Click to expand...
Click to collapse
Hello,
Did you try to reinstall Stock ROM ?
https://www.sammobile.com/firmwares/galaxy-grand2/SM-G7102/
It happened to me that sometimes, apps or rom just run into a bug and maybe it corrupt the firmware but after a Stock ROM flash (via Odin) + custom recovery (via Odin) to wipe Cache + Data, everything was fix.
Hai, could u possible post me a tutorial on how to do those thing via odin? Coz i usually only do it via cwm. Thanks
yohhendry said:
Hai, could u possible post me a tutorial on how to do those thing via odin? Coz i usually only do it via cwm. Thanks
Click to expand...
Click to collapse
Hey, maybe this one ? https://forum.xda-developers.com/showthread.php?t=1372414.
yumi14 said:
Hey, maybe this one ? https://forum.xda-developers.com/showthread.php?t=1372414.
Click to expand...
Click to collapse
hello, im currently trying to download the stock rom however i couldnt seems to be able to find any working download link for indonesia version of firmware.
can i use other country firmware for flashing then later flash to RR back?
yohhendry said:
hello, im currently trying to download the stock rom however i couldnt seems to be able to find any working download link for indonesia version of firmware.
can i use other country firmware for flashing then later flash to RR back?
Click to expand...
Click to collapse
Did you try to flash a recovery only ?
Maybe your firmware/system is not corrupted and then you could just reflash a clean rom ?
In Odin, Select AP and load your recovery.tar
I am having the very same issue. The difference is that it's happening with Spotify, Xposed and Relay for Reddit. So yeah it's been much worse for me. I will try to flash stock rom + reinstall another recovery and see if it fixes. By the way, I got a couple of questions:
1 - Does the country that I select when downloading the stock ROM matters?
2 - Which Recovery can you guys recommend? There's a bunch here but not sure if all them are worthy
Okay so I flashed an Indian stock ROM (I'm not indian nor live in the country), then I wiped all data, so I could boot. This is the default procedure to revert back to a Stock ROM.
After that, I noticed the Wifi wasn't working, probably due to the Stock rom I've downloaded. Anyway, I installed a custom Recovery (even an updated version of what I used before, then I reinstalled Ressurection Remix, and tried again.
....It didn't work. Relay for Reddit crashes everything, Spotify puts my phone into a bootloot. Same with Xposed. I have no idea what to do anymore. Someone, please help. I really can't afford to buy another phone right now and I really need those apps. Expecially Spotify.
Wagnelles said:
Okay so I flashed an Indian stock ROM (I'm not indian nor live in the country), then I wiped all data, so I could boot. This is the default procedure to revert back to a Stock ROM.
After that, I noticed the Wifi wasn't working, probably due to the Stock rom I've downloaded. Anyway, I installed a custom Recovery (even an updated version of what I used before, then I reinstalled Ressurection Remix, and tried again.
....It didn't work. Relay for Reddit crashes everything, Spotify puts my phone into a bootloot. Same with Xposed. I have no idea what to do anymore. Someone, please help. I really can't afford to buy another phone right now and I really need those apps. Expecially Spotify.
Click to expand...
Click to collapse
Ok try to flash 4 files firmware repair but do it at your own risk.
you must know you how to do it with no mistake
Just do a search on Google about (4 file firmware repair for grand 2) the way is easy but have to do not a mistake.
Then good luck
mahmmoud1231 said:
Ok try to flash 4 files firmware repair but do it at your own risk.
you must know you how to do it with no mistake
Just do a search on Google about (4 file firmware repair for grand 2) the way is easy but have to do not a mistake.
Then good luck
Click to expand...
Click to collapse
Okay, so I guess there won't be any need for that. I've redownloaded the stock ROM, but this time, I checked my phone Serial Number so I could download the right stock ROM for my phone. Now everything seems to be working again. Spotify and Relay installed without any issue. I will now try to reflash recovery and then another ROM and see if the problem persists.
For those who don't know how to check your Serial number, it's right above your android version, at the "About phone" section on Settings.
I still need advice on which Recovery I should use.
Anyway, thank you guys. I probably would't be able to solve this without your help.
UPDATE: I've installed TWRP 3.1.0.0, and also rooted the phone using it. Still on stock ROM. Everything seems to be still working without problems. I think I'll stick with it for now. Maybe later I'll try to lash a Custom ROM and see if it still works.
Wagnelles said:
Okay, so I guess there won't be any need for that. I've redownloaded the stock ROM, but this time, I checked my phone Serial Number so I could download the right stock ROM for my phone. Now everything seems to be working again. Spotify and Relay installed without any issue. I will now try to reflash recovery and then another ROM and see if the problem persists.
For those who don't know how to check your Serial number, it's right above your android version, at the "About phone" section on Settings.
I still need advice on which Recovery I should use.
Anyway, thank you guys. I probably would't be able to solve this without your help.
UPDATE: I've installed TWRP 3.1.0.0, and also rooted the phone using it. Still on stock ROM. Everything seems to be still working without problems. I think I'll stick with it for now. Maybe later I'll try to lash a Custom ROM and see if it still works.
Click to expand...
Click to collapse
Hi,
I'm glad you fixed you're problem. Sticking on Stock ROM is the best thing you can do if you need your phone as every functionnality is checked and working.
I personnaly use TWRP as recovery, its good you got usb, root and everything you need to backup/restore your phone + reset your phone.

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