Database Users

Issues activating MXPE 2015 on Sprint?

I'm reading about issues with Sprint activation on phones purchased from Amazon and Best Buy. Is this everyone, or just a percentage of those MXPE owners?
Who has successfully activated on Sprint AND received the proper SIM from them? If you did, exactly how did you do it?
Who has not been able to activate?
Thank you!

I was able to activate on sprint. They had to leave off the last number in the IMEI to get their system to accept. Then they added a SIM card and everything was good to go. I don't know the details of what SIM card they had to use. My phone came from Amazon.
Sent from my XT1575 using Tapatalk

They couldn't activate me

This is the SIM that we need:
SIMGLW446C
Sku - CZ2144LWC
UPC: 019962040146
Confirmed via:
https://www.reddit.com/r/MotoX/comments/3kpbl1/how_i_set_up_my_moto_x_pure_on_sprint/

Just got off the phone with Sprint. I gave them the sku for the sim above and was told it is a worldwide sim and wouldn't work domestically (USA). She suggested a different domestic sim, had her send me both.
Sent from my kangaroo powered Inverted ViperONE using Tapatalk 2

here is a pic of the sim ...
Here in Augusta a very knowledgeable rep gave me this for free.
But I ordered from moto so the 15th it is for me.
She also said that once more Moto X's were activated the easier the process would be.
In essence Sprint learns by trial and error..
Oh and sprints sim card seem to be device specific.Unlike Verizon and others.
I was thinking cut my Note 3 sim to Nano size and Vaaaala...
But she said that would not have worked. ..
I got a 128 gb sd and clear case and glass shield waiting..
Now if I can just wait it out...lol

Here is an excellent thread for us sprint users...
http://s4gru.com/index.php?/topic/7063-moto-x-2015-pure-edition/page-18

ttkyles said:
here is a pic of the sim ...
Here in Augusta a very knowledgeable rep gave me this for free.
But I ordered from moto so the 15th it is for me.
She also said that once more Moto X's were activated the easier the process would be.
In essence Sprint learns by trial and error..
Oh and sprints sim card seem to be device specific.Unlike Verizon and others.
I was thinking cut my Note 3 sim to Nano size and Vaaaala...
But she said that would not have worked. ..
I got a 128 gb sd and clear case and glass shield waiting..
Now if I can just wait it out...lol
Click to expand...
Click to collapse
Interesting. In anticipation of getting my MXPE from Amazon tomorrow, I went into a Sprint store in Aliso Viejo last week and inquired about activation. The rep told me that I could not just take the SIM out of my Moto X 2013 because it doesn't work with SPARK and the new MXPE does, so it takes a different SIM. He was about to just give me the SIM when his coworker said that I had to have the phone in hand before they would give me the SIM.
That said, I'm just trying to get my ducks in a row for tomorrow morning when I open my phone. I would like to not have any surprise issues. I'm thinking I'll try to activate it myself online using the leave the last number off the imei technique and then head over to a Sprint store for the SIM. Anyone have any thoughts on that strategy?

It's amazing how I hear stories about various sprint stores. I mean you can drive 10 miles and get a totally different experience with customer service reps.
Some are geeks and know exactly what your talking about ,then others don't have a clue.
I find that getting familiar with a sharp rep at a store is invaluable. I mean I go to the same rep,who roots ,knows about xda,and if I do surprise her with something,she quickly researches to give a solid answer.
Same thing with phone support,I've practically hung up on some ,called back to another with better knowledge.
You would think cell phone providers would train their staff or at least one advance rep to talk the xda/geek talk that the average customer would not mention.

As someone posted in another thread, Sprint just put up a support page for the Moto X Pure 2015.
http://support.sprint.com/support/device/Motorola/Moto_X_Pure_Edition-dvc9560009prd

Glad someone posted the sim type. They have sent me three all being the wrong ones. If the one on Friday is not that one I'll request that skew.

Just got back from sprint store. Had a screenshot of the playbook document which I showed to them, also mentioned to leave out the last digit of the IMEI and it activated no problem.
Sent from my XT1575 using XDA Free mobile app

What to expect on Verizon?

I've never had an unlocked phone before. I currently have an M8 (nano SIM) active on Verizon. I've read reports from people and their N6 experience. Some say it was simply a matter of moving the sim into the new phone. Others say they went through hell to get it to work. Does Verizon need to get involved? Is it really a case by case basis? Did people who had trouble do something wrong? Any insight appreciated.

I don't think we'll know until someone tries. As you had said, Verizon wouldn't issue SIMs or activate the N6 for the longest time. They have a terrible track record of allowing devices they don't sell on to their network. I'm on Verizon, and will probably go to Fi when it arrives. Cheaper that way anyhow.

mikexda said:
I've never had an unlocked phone before. I currently have an M8 (nano SIM) active on Verizon. I've read reports from people and their N6 experience. Some say it was simply a matter of moving the sim into the new phone. Others say they went through hell to get it to work. Does Verizon need to get involved? Is it really a case by case basis? Did people who had trouble do something wrong? Any insight appreciated.
Click to expand...
Click to collapse
I am in the same situation as you, never having had an unlocked phone and on Verizon. Have a Note 4 now and hope I can just walk in and get a SIM from them without problems, don't want to be put in the position of cutting down a micro-sim to a nano-sim size. Seen Youtube vids and yes it looks easy, but if someone can mess it up it is me. Hope they don't give us a hard time.

there was a small period of time where the XPE was having activation issues for new SIMs but existing SIMs worked fine. i anticipate this will remain the same. existing SIMs will work fine.
i do remember some issues with either the '13 X or some other models that were unable to do simultaneous voice/data but was eventually resolved.

I bought a nexus 6 on day 1. I was coming from a note 3 with a micro sim .I did not deal with Verizon at all. I cut my sim to make it a nano. Threw it in my Nexus 6 and the rest is history. Been using it ever since and when i get my 6p im just gonna transfer that sim into the 6p

I've cut down a sim card before. I had the HTC Rezound and when I ordered the Galaxy S4 I didn't want to go through the hassle of getting a Micro Sim from the store. The Rezound had a full size sim. There are sim templates online. Download and print one out. Cut the template EXACTLY and place on your Sim card. Trace in Pencil and then get a quality pair of scissors. Easy as that. They also make Sim card cutters online you can buy really cheap.

you do not even need a template...a good pair of durasheer type scissors and just trim all the plastic around the gold contacts off and you are good to go.

mikexda said:
I've never had an unlocked phone before. I currently have an M8 (nano SIM) active on Verizon. I've read reports from people and their N6 experience. Some say it was simply a matter of moving the sim into the new phone. Others say they went through hell to get it to work. Does Verizon need to get involved? Is it really a case by case basis? Did people who had trouble do something wrong? Any insight appreciated.
Click to expand...
Click to collapse
I called up and told them that a friend was giving me a Motorola Nexus 6, but I didn't have the phone yet so I couldn't activate it over the phone, and requested the nano-SIM.
It arrives tomorrow and I plan on putting it in an adapter and into my Rezound and activating it. That way on delivery day, I will just swap the SIM into the new phone. No guarantees, but I read this worked for the X Pure.

This is a really stupid question but I never bought a phone that I couldn't just pop my old sim card into and use right away. Are you saying I need to go buy a nano sim card from verizon and go through the activation process? I want to be able to use my phone straight out of the box so how to a buy a nano SIM so I have it ready to go on delivery day??
I've had unlimited data forever and I bet Verizon will claim new sim card means i'm no longer grandfathered but thats a headache for another day.

I'm ordering a nano sim right now, and putting it in my adapater and into my G3 to activate it then dropping it in my 6P when it gets here
EDIT: Update, I ordered the Nano SIM and they requested the device I would be using... I was slightly apprehensive but wen ahead and told them I'd be switching to the 6P and they were like ok... well.... let's figure out a way to get around this because it's requiring me to list a phone we currently offer. So she figured out a way to work around it and my Nano SIM is on the way! First time in a while i was pleased with the outcome from speaking with customer service lol.

Blindprophet32 said:
I'm ordering a nano sim right now, and putting it in my adapater and into my G3 to activate it then dropping it in my 6P when it gets here
EDIT: Update, I ordered the Nano SIM and they requested the device I would be using... I was slightly apprehensive but wen ahead and told them I'd be switching to the 6P and they were like ok... well.... let's figure out a way to get around this because it's requiring me to list a phone we currently offer. So she figured out a way to work around it and my Nano SIM is on the way! First time in a while i was pleased with the outcome from speaking with customer service lol.
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Click to collapse
You just called Verizon to do this?

nonnasmyladie said:
You just called Verizon to do this?
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Click to collapse
I actually did the online chat with a representitive... but yes... I took a chance and it worked out jsut fine. I figured I would get the, "If you try and activate the 6P on our network, you will not be able to. So i cannot provide you with a new nano SIM." But.. she was cool about it and told me to use an adapter and activate it on my G3 before placing the nano sim in my 6P... which was the plan anyways lol

Blindprophet32 said:
I'm ordering a nano sim right now, and putting it in my adapater and into my G3 to activate it then dropping it in my 6P when it gets here
EDIT: Update, I ordered the Nano SIM and they requested the device I would be using... I was slightly apprehensive but wen ahead and told them I'd be switching to the 6P and they were like ok... well.... let's figure out a way to get around this because it's requiring me to list a phone we currently offer. So she figured out a way to work around it and my Nano SIM is on the way! First time in a while i was pleased with the outcome from speaking with customer service lol.
Click to expand...
Click to collapse
Blindprophet32 said:
I actually did the online chat with a representitive... but yes... I took a chance and it worked out jsut fine. I figured I would get the, "If you try and activate the 6P on our network, you will not be able to. So i cannot provide you with a new nano SIM." But.. she was cool about it and told me to use an adapter and activate it on my G3 before placing the nano sim in my 6P... which was the plan anyways lol
Click to expand...
Click to collapse
I just went on Verizon chat and asked them for a nano-SIM and they said they would ship it out right away. They had no issue with what device it was for or anything. She said there was no need to activate it in my old phone just put it in the new phone when it arrives and it will been fine.... We shall see.

nonnasmyladie said:
I just went on Verizon chat and asked them for a nano-SIM and they said they would ship it out right away. They had no issue with what device it was for or anything. She said there was no need to activate it in my old phone just put it in the new phone when it arrives and it will been fine.... We shall see.
Click to expand...
Click to collapse
I would pre activate it... Just in case lol.. Wonder why she told me she needed a device... Seems odd... Wonder if they know people are buying the Nexus devices and they are trying to gauge interest..
Sent from my VS985 4G using Tapatalk

mikexda said:
I've never had an unlocked phone before. I currently have an M8 (nano SIM) active on Verizon. I've read reports from people and their N6 experience. Some say it was simply a matter of moving the sim into the new phone. Others say they went through hell to get it to work. Does Verizon need to get involved? Is it really a case by case basis? Did people who had trouble do something wrong? Any insight appreciated.
Click to expand...
Click to collapse
I can say with confidence that we shouldn't have a problem. Here's why:
I ordered a Nexus 6 from Motorola the day it was released. The Problem was,
I was using a HTC One M7 (Micro Sim)...The Nexus 6 is a Nano Sim and Verizon
didn't support the phone. I went into Verizon thinking all they had to do was
activate a Nano Sim and all is well....NOPE! They told me I needed a phone with
the Nano Sim to activate it. Luckily the guy that was helping me ended up being
AWESOME! He found an nonactivated Iphone 5 (Nano Sim) and added to my
account and then just swapped the Nano Sim into my Nexus 6 and LTE
popped up.
So i can 99% ensure that it will work with just a Sim Swap.
Lets cross our fingers for that 1% chance

All you chat people must have gotten lucky I chatted with VZW's customer service, and was told that while they could ship me out a new sim, I would have to CALL them to have it done. I sound like the odd man out here, so I must just gotten the nitwit of the bunch. Anyways, I ended up just ordering a "noosy 3rd gen sim card cutter" (from EBay, as I had an absolute nightmare TWICE with Amazon on this specific product for some reason), and feel like I'll be set to go.
It's literally a paper punch, but for sim cards. While I feel I could trim them with no issue, for ~$10 I felt like the added speed and surity of it all seemed like a no brainer to me

ohlin5 said:
All you chat people must have gotten lucky I chatted with VZW's customer service, and was told that while they could ship me out a new sim, I would have to CALL them to have it done. I sound like the odd man out here, so I must just gotten the nitwit of the bunch. Anyways, I ended up just ordering a "noosy 3rd gen sim card cutter" (from EBay, as I had an absolute nightmare TWICE with Amazon on this specific product for some reason), and feel like I'll be set to go.
It's literally a paper punch, but for sim cards. While I feel I could trim them with no issue, for ~$10 I felt like the added speed and surity of it all seemed like a no brainer to me
Click to expand...
Click to collapse
Ya.... I felt like I got pretty lucky.. i expected to be given a lot of crap especially because I just switched to their newer/cheaper data plan and currently have 0 phones that use their silly monthly payment plan to buy a phone.

I spoke with a local Verizon rep in the same building as my work; he told me that I would be unable to activate my Nexus 6P on Verizon; I asked him about activating another phone and swapping that sim to the N6P, to which he responded, "Yeah, as long as they're (the sim card) the same size."
I take take his word with a grain of salt, as he seemed to think that the Nexus 6P was just the PLUS version of the standard Nexus 6; just like Apples iPhone 6 and iPhone 6+

Akasa Fox said:
I spoke with a local Verizon rep in the same building as my work; he told me that I would be unable to activate my Nexus 6P on Verizon; I asked him about activating another phone and swapping that sim to the N6P, to which he responded, "Yeah, as long as they're (the sim card) the same size."
I take take his word with a grain of salt, as he seemed to think that the Nexus 6P was just the PLUS version of the standard Nexus 6; just like Apples iPhone 6 and iPhone 6+
Click to expand...
Click to collapse
If you have an active Verizon sim card just put it in the 6P. If it's a micro then cut it, it still works. Another trick is if you happen to have a IPhone6 IMEI or any phone that is on the Verizon phone list that is Nano SIM you can use that in lieu to activate your 6P.

My friend just got a moto x pure and he just threw in his nano Sim and it worked right , plus tethering is unlocked since verizon doesn't have their mits on the phone first.

Has anyone used this phone on Verizon?

My wife and I are thinking of switching to Verizon as the AT&T service here is pretty bad. Ive seen some webpages that are kinda iffy on this phone since Verizon doesnt sell it directly. So, id like to hear if anyone has used this with Verizon and if they had any issues with it. Thanks.

jeebugorn said:
My wife and I are thinking of switching to Verizon as the AT&T service here is pretty bad. Ive seen some webpages that are kinda iffy on this phone since Verizon doesnt sell it directly. So, id like to hear if anyone has used this with Verizon and if they had any issues with it. Thanks.
Click to expand...
Click to collapse
There are many of us here. I just got the 6P Monday and it works great on Verizon. I was already a customer so all I needed to do was swap sim cards but I'm sure it won't be a problem getting a new card when you sign up.

I am with Misterxtc on this one, I did not contact Verizon or anything all I did was pull the sim from my old phone, pop it in my Nexus 6P and I have been having just as good service as I did with my GS6.

I pulled my old VZW SIM and no issues. Even swapped back and forth between it and Project Fi

Misterxtc said:
There are many of us here. I just got the 6P Monday and it works great on Verizon. I was already a customer so all I needed to do was swap sim cards but I'm sure it won't be a problem getting a new card when you sign up.
Click to expand...
Click to collapse
Somebody put down the Note 4/5 and came to hangout with us on the 6p .... Happy to see you joined the family brother. Thanks for all your work on the Note

I had a big issue getting the Nexus 6P on Verizon and I was already a customer. Basically neither Verizon Corporate store or the tech support hotline could fix the issue. My old phone had a micro SIM so I needed a new SIM but the new SIM could not activate in the Nexus 6P. Basically after some research I realized that I had to activate the new nano SIM in another phone. One option was to buy an adapter that allows the nano SIM to fit in my old phone. I was impatient so I carefully lined up the nano SIM in the micro SIM slot so it made proper contact. I called Verizon and told the rep. I have been dealing with this for days and that I needed her to just trust me. So I had her link the nano SIM with the old phone and after that, I was able to activate the SIM on the old phone. Once it was done, I just inserted the nano SIM in the Nexus 6P and it worked.
I would imagine that new customers will have same issue. You may want to see if a friend or relative has an old Verizon phone. If the old phone is micro SIM and uses a SIM tray, you will need the adapter. My old phone(LG G3) had a removal back and I was able to line up the connectors.
---------- Post added at 11:14 AM ---------- Previous post was at 11:11 AM ----------
Here is the official Verizon Wireless webpage which will allow you to check the IMEI(option 2) and for me it said my Nexus 6P was not compatible. This was end of December.
http://www.verizonwireless.com/b2c/nso/enterDeviceId.do?&zipRdr=y

As a few other said, if you already have the properly sized activated SIM card and/or an approved (read: sold by) Verizon device, you should be OK. If you have any friends who have an old VZW device that they aren't using and it uses the correct size SIM, go to Verizon and activate new service with that phone. Once the SIM is registered to your account, just put it in the 6p and you should be fine.
If you can only get your hands on one phone, it might be kind of janky but you could activate the first line with SIM A in the borrowed device, swap SIM A to a 6p A then put SIM B in the borrowed device, activate and place in 6p B. I guess it would come down to who you are dealing with at a Verizon store or on the phone if they'll let you do all that jockeying around. If the rep wants the sale badly enough, they should be willing to work with you. If they don't want to, I would gladly take my business to another VZW store and let someone else get the commission.
The last thought I had was that Best Buy sells the 6p. I don't know if they can sell it on VZW, but they have a slew of phones there, so you could use a display handset or another phone there to activate the SIM and then purchase the 6p?

The device is whitelisted, there's no hoops to jump through. Verizon will activate the device.

No problems activating.
Since I was already on Verizon, I just dropped my SIM in the phone. BAM! Up and running.

akellar said:
The device is whitelisted, there's no hoops to jump through. Verizon will activate the device.
Click to expand...
Click to collapse
Not totally true in regards to the 'no hoops' comment. Yes they will activate the device but not if you are on unlimited data. They refused to activate mine without changing to a new plan so I was forced to cut my micro sim to a nano. I went back and forth for weeks with different reps, even a supervisor. No dice. This was the first week of January.

I pulled my nanoSIM out of an iPhone 6 and dropped it into a 6p with no problems.
Not sure they will activate if you don't already have an existing account -- my in-laws tried that with a phone they purchased separately without already having a Verizon account and Verizon gave them a ton of ****.

I came from an LG G2, which has a micro SIM, and I have Unlimited Data. I bought my 64GB 6P from the Google Store on January 2nd, received it and activated it on January 7th.
Verizon didn't have any problems whatsoever activating it in store with a brand new Nano SIM. I am out of contract.
Tethering works natively right out of the box. It's been a breeze so far!

thanks for all the responses. we will be going to Verizon store tomorrow. hopefully we dont get hit for too much of a deposit.

I just popped the sim in. A friend I have at Verizon claims that they should be changing their policy on that particular issue soon. Hope he is right. I've been on verizon my whole life and for the last year and a half I've been on a NON-VZW Nexus 6 and now a Non-VZW Nexus P with no issues, except jealousy from the verizon guys when I walk in. From what I understand the will not give you a sim still. So you'll just need to pop it in. I'm sure we'd all be happy to elaborate on methods of getting a sim if yours is too big

masInvasion said:
I had a big issue getting the Nexus 6P on Verizon and I was already a customer. Basically neither Verizon Corporate store or the tech support hotline could fix the issue. My old phone had a micro SIM so I needed a new SIM but the new SIM could not activate in the Nexus 6P. Basically after some research I realized that I had to activate the new nano SIM in another phone. One option was to buy an adapter that allows the nano SIM to fit in my old phone. I was impatient so I carefully lined up the nano SIM in the micro SIM slot so it made proper contact. I called Verizon and told the rep. I have been dealing with this for days and that I needed her to just trust me. So I had her link the nano SIM with the old phone and after that, I was able to activate the SIM on the old phone. Once it was done, I just inserted the nano SIM in the Nexus 6P and it worked.
I would imagine that new customers will have same issue. You may want to see if a friend or relative has an old Verizon phone. If the old phone is micro SIM and uses a SIM tray, you will need the adapter. My old phone(LG G3) had a removal back and I was able to line up the connectors.
---------- Post added at 11:14 AM ---------- Previous post was at 11:11 AM ----------
Here is the official Verizon Wireless webpage which will allow you to check the IMEI(option 2) and for me it said my Nexus 6P was not compatible. This was end of December.
http://www.verizonwireless.com/b2c/nso/enterDeviceId.do?&zipRdr=y
Click to expand...
Click to collapse
Then you don't have a US model H1511.
Sent from my iPad Pro using Tapatalk

I walked in to a Verizon store and just asked for a new nano sim card and he gave me one. By the way I still have the unlimited data plan.

jeebugorn said:
My wife and I are thinking of switching to Verizon as the AT&T service here is pretty bad. Ive seen some webpages that are kinda iffy on this phone since Verizon doesnt sell it directly. So, id like to hear if anyone has used this with Verizon and if they had any issues with it. Thanks.
Click to expand...
Click to collapse
sine the day it came out its been perfect - all roms, just flash correct radio/baseband/kernel

oldblue910 said:
Then you don't have a US model H1511.
Sent from my iPad Pro using Tapatalk
Click to expand...
Click to collapse
I bought it directly from the Google Online Store. Paid with US credit card, shipped to US address. If I don't then Google sent me the wrong one. Any way to tell?
EDIT - Just checked bootloader:
BL: Angler-02.45
Baseband: Angler-02.50
Product/Variant: ANGLER-VN2
Serial #: starts with 8XV7N15B.........

moboxo said:
sine the day it came out its been perfect - all roms, just flash correct radio/baseband/kernel
Click to expand...
Click to collapse
I just upgraded from an S4 today. Had some trouble cause the nano sim would not work on the s4 (with an adapter). Apparently the s4 cannot use it at all. Went to the VZ store and was told sorry, nothing we can do. I called VZ and got a great rep who took my info, told me to insert the nano sim into my new 6p and whala, it worked. I have to admit I was a little afraid I just bought a $500 door stop.

No problem here either. Walked my Google purchased 6P into the local Verizon store and they had the SIM chip installed and activated inside of 5 minutes. Quick and free.

Note 7 Still Fully Functioning

Hey guys,
So I thought I'd make an account and post that I still have a Note 7 on VZW and it's still functioning, it doesn't seem to be re-directing calls to Verizon's customer support.
A bit about why this may be:
I turned in my Note 7 last year and got a Pixel XL. This Note 7, which was on my wife's account in December was swapped with my old Nexus 6P. Since we never actually ordered a replacement phone on my wife's line, about a week or two ago we finally received a box to return her Note 7, which we have not done yet. I decided to go ahead and put my Pixel XL's SIM in to the Note 7, and everything seems to work perfectly.
I even wiped the phone and I'm not getting any update notifications, if I check for updates I am told that there is one available (no description on what it does like usual) and am asked if I would like to install the update with three options. Yes, Later, or no. I clicked no and no further prompts occur.
If you guys who are still holding out on your Note 7 want any information or anything to perhaps figure out workarounds, let me know and I will do what I can.

They will most likely brick the SIM in your note 7 tonight at midnight. Expect it to happen. They can certainly tell what kind of phone the sim is in, even if the sim was originally in a different phone. Most likely any sim in a note 7 that is connected to a Verizon network will be bricked. Today is literally the last day our N7's will work with a Verizon SIM. Unless there have been some last minute changes to what VZ is going to do - and I doubt that, as they have already been bricking peopls sims in N7's for at least a week now - the chances are almost certain that your N7 will not work sometime later tonight.

Still going strong with my note 7 everything works perfect like it should on Verizon
Sent from my Explosive Galaxy Note 7

They won't "brick" a sim card. It called a hot-line. Its done on the server to disable certain functions from certain models. Its easily reversed and can be avoided.

eskomo said:
Its easily reversed and can be avoided.
Click to expand...
Click to collapse
Are you suggesting that there's something that we can do / could have done to retain service to our Note7's?

I had my N7 hot lined by Verizon on 1/26. 3 days later I had my N4 activated on the line after telling an online chat rep that I had misplaced the 7. Texts still didn't work, so after another online chat and again having to confirm my N7 wasn't in my possession they fixed it. I figured since both agents were eager to fix the line, but only if I had returned the N7 or "lost" it that it was pretty likely I'd be able to activate my 7 again. I waited a few days for the 1/31 deadline for hotlines to pass and went and activated this beautiful black onyx Note 7, and voila it worked. Unless they manually church imei on an account that's been signed off as no longer being tied to a n7 and in good standing, I think I'm all good till the N8.

tricktaylor said:
I had my N7 hot lined by Verizon on 1/26. 3 days later I had my N4 activated on the line after telling an online chat rep that I had misplaced the 7. Texts still didn't work, so after another online chat and again having to confirm my N7 wasn't in my possession they fixed it. I figured since both agents were eager to fix the line, but only if I had returned the N7 or "lost" it that it was pretty likely I'd be able to activate my 7 again. I waited a few days for the 1/31 deadline for hotlines to pass and went and activated this beautiful black onyx Note 7, and voila it worked. Unless they manually church imei on an account that's been signed off as no longer being tied to a n7 and in good standing, I think I'm all good till the N8.
Click to expand...
Click to collapse
Did you use your original Note7 SIM*when reactivating the phone?

raneym305 said:
Did you use your original Note7 SIM*when reactivating the phone?
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Click to collapse
*if you work for or are affiliated with Samsung or Verizon, I'm not sure what Note 7 we are talking about. I lost mine* yes never touched the sim. It was the same one that came with the N7.

tricktaylor said:
*if you work for or are affiliated with Samsung or Verizon, I'm not sure what Note 7 we are talking about. I lost mine* yes never touched the sim. It was the same one that came with the N7.
Click to expand...
Click to collapse
HAHAHA
The reason I ask is that, when I found that service had been cut to my Note7 I wasn't able to reactivate my Note 4 via the MyVerizon portal- I actually had to call into Verizon to do it. I was told by*multiple Customer Service Reps that they had put a block on the SIM card itself, not the actual device. Furthermore, while trying to reactivate my Note 4 (which had been working just fine the week before) they killed that SIM too... It ended up taking umpteen phone calls, 3 online chats, and a trip to the Verizon store (all-in-all, basically an entire afternoon) just to get*my Note 4 reactivated with*a*new SIM.
I'm just trying to avoid going through that process again.

raneym305 said:
HAHAHA
The reason I ask is that, when I found that service had been cut to my Note7 I wasn't able to reactivate my Note 4 via the MyVerizon portal- I actually had to call into Verizon to do it. I was told by*multiple Customer Service Reps that they had put a block on the SIM card itself, not the actual device. Furthermore, while trying to reactivate my Note 4 (which had been working just fine the week before) they killed that SIM too... It ended up taking umpteen phone calls, 3 online chats, and a trip to the Verizon store (all-in-all, basically an entire afternoon) just to get*my Note 4 reactivated with*a*new SIM.
I'm just trying to avoid going through that process again.
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I hear ya I too was hesitant just because I didn't feel like having too contact them again after saying the N7 was lost and have it mysteriously in my possession and trying to connect to the network. During my 1st contact after N7 data went down I did mention I was an attorney and that what they were doing was really gray legally. All I got from only online chat reps was that my number had been hot lined and that they would fix it. Halfway through activating my note 4 they asked if I had returned n7 I said no I didn't see how it was even relevant but that I had lost it. Not another word. But my texts did not work. So next day again via online chat the rep asked about the N7. I said I "misplaced" it. She asked when. I said 3 days prior, 1/26. The day they hot lined it. She didn't say anything else, asked me to reboot the note 4 and it was calling and texting again. Fast forward five days I went to Verizon and activated my "misplaced" N7 via online hub without issue. No mention off a sim card ever and I touched neither phones sim card since the days I bought the phones.

Well, it worked... for three days...

raneym305 said:
Well, it worked... for three days...
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Yea mine nu just bit it again too. This is ridiculous.

Back on the Note 4. I'll give it a day or two before attempting to reactivate my Note7. As of now, there's been nothing to indicate that this round of hotlining will have different results than the last.

I got antsy. I reactivated my Note 7 last night and haven't had a single issue.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs

raneym305 said:
I got antsy. I reactivated my Note 7 last night and haven't had a single issue.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
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Got hotwired as well, What method are you using to reactivate you're phone? The online service or are you calling in and activating? It seems as if my sim card itself is what hotwired.

Y0sHii said:
Got hotwired as well, What method are you using to reactivate you're phone? The online service or are you calling in and activating? It seems as if my sim card itself is what hotwired.
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That's why I reactivated my Note 4, then trimmed down the SIM and used today. I now have 3-4 Nano SIM Cards, and a Nano to Micro SIM adapters. Assuming the hotlining will continue on a weekly basis, I'll just reactivate my Note 4 with one of the Nano SIMs not in use, then slip it into my Note7.
The first time I was hotlined, I didn't do any SIM swapping. I reactivated my Note 4 then, a few days later, went online and reactived my Note7 that was still loaded with SIM that had been hotlined.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs

Hi guys. I've been going with this for about a week or two now, similar to you guys and want to share my experience. My device was purchased through 3rd party means, and has no purchase history in my Verizon account. I was hot lined this past Tuesday, the 7th. I called and was on the phone with a manager for over an hour, who was extremely reluctant to help me (obviously). She told me that the recall had changed status to involuntary, and that Samsung is forcing them to hot line the phones due to whatever reason.
This is obviously crap, but boy was she reluctant to prove it and everything. So i said whatever and hung out. Two days later, I went to reactivate the phone on using their Online activation, and I received an error message saying my account was blocked from doing so. I spoke with an online rep who reactivated my phone with no questions asked. I asked her if there was anything wrong with my account or line, to which she said No. I asked her about anything relating to hot line and she told me specifically this: "If a Note7 is active on the line, block services to drive customer to upgrade". She totally disregarded the message, and said she'll place a flag on my account that if I continue to have an interrupt of service, I will look into it further.
It's obvious that if you are hot lined, and your calls get redirected to Verizon's special reps specifically for Note7 users, and will be their to assist you and leave you with no choice but to upgrade. If you contact verizon differently, whether it be over the phone through their normal tech lines or through their web portal, you are handled by the run of the mill employees who either don't care, or aren't told to handle your case by special means. Just keep fighting them.

raneym305 said:
That's why I reactivated my Note 4, then trimmed down the SIM and used today. I now have 3-4 Nano SIM Cards, and a Nano to Micro SIM adapters. Assuming the hotlining will continue on a weekly basis, I'll just reactivate my Note 4 with one of the Nano SIMs not in use, then slip it into my Note7.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
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....Beautiful, simply beautiful. THIS has been the answer I've been trying to squeeze out of the Verizon rep's from going to the local store, chat and even 3+ hour phone sessions. Literally all i needed to know was if my device's info was being broadcasted from the sim card that was previously hot wired!! It seems like it is therefore all i need now is to activate my old note 3. have it activated for a bit then shave that card down to fit the note 7. Go to the store and get a new sd card for the note 3 then activate and reactivate on a weekly basis until the note 8 comes out. Still looks like there is a way to Limp to the finish line with this recall/hotline issue.
---------- Post added at 08:12 PM ---------- Previous post was at 07:32 PM ----------
CarbonMan said:
Hi guys. I've been going with this for about a week or two now, similar to you guys and want to share my experience. My device was purchased through 3rd party means, and has no purchase history in my Verizon account. I was hot lined this past Tuesday, the 7th. I called and was on the phone with a manager for over an hour, who was extremely reluctant to help me (obviously). She told me that the recall had changed status to involuntary, and that Samsung is forcing them to hot line the phones due to whatever reason.
This is obviously crap, but boy was she reluctant to prove it and everything. So i said whatever and hung out. Two days later, I went to reactivate the phone on using their Online activation, and I received an error message saying my account was blocked from doing so. I spoke with an online rep who reactivated my phone with no questions asked. I asked her if there was anything wrong with my account or line, to which she said No. I asked her about anything relating to hot line and she told me specifically this: "If a Note7 is active on the line, block services to drive customer to upgrade". She totally disregarded the message, and said she'll place a flag on my account that if I continue to have an interrupt of service, I will look into it further.
It's obvious that if you are hot lined, and your calls get redirected to Verizon's special reps specifically for Note7 users, and will be their to assist you and leave you with no choice but to upgrade. If you contact verizon differently, whether it be over the phone through their normal tech lines or through their web portal, you are handled by the run of the mill employees who either don't care, or aren't told to handle your case by special means. Just keep fighting them.
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Click to collapse
Interesting, i was told that the service of hotlining phones were "automatically done by a computer at Samsung" -__- . Yes Samsung the manufacturer not the one providing service to the phone and literally got the run around for hours. So what im getting from your entry here is that they're are explicitly told to deny, deny, deny until you're give up and use an upgrade which will tie you to a phone for 2 years that you never wanted in the first place or activate an old device that you'll have to keep upwards of about 6 months until the note 8 comes out.. Unless you find that Golden employee that either doesn't know or doesn't care and will restore service to the phone even if its temporary. Ok *opens support Verizon chat* lets do this again..

Although this process of hotlining our phones affects our SIM cards (and not our phones), it isn't permanent. A few days after my first hotlining, I was able to reactivate my Note7 still using the original SIM card.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs

raneym305 said:
Although this process of hotlining our phones affects our SIM cards (and not our phones), it isn't permanent. A few days after my first hotlining, I was able to reactivate my Note7 still using the original SIM card.
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
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By activating a different device in place of it, then activating the note 7?
Or just deactivating the device waiting a few days and reactivating it?

Sprint support for Moto G5 Plus

I purchased an unlocked Moto G5 Plus (XT1687). It was supposed to support sprint. I took it to a sprint store and they told me the phone was not supported. They wouldn't pop in a sim card to verify (just typed the IMEI into their system and reported the results).
Anyone have any advice?

artician said:
I purchased an unlocked Moto G5 Plus (XT1687). It was supposed to support sprint. I took it to a sprint store and they told me the phone was not supported. They wouldn't pop in a sim card to verify (just typed the IMEI into their system and reported the results).
Anyone have any advice?
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Click to collapse
I have same problem ,then I went to Best buy get new sim let them act all done

They should support it. They just need to get right SIM. Try the product numbers below.
The proper Sprint SIM as of this date for a Moto G5 Plus is SIMGLW446C. That part has a Sprint UPC of 019962040146.

I had no problems getting mine done, they just had to setup the computer to say it is a generic device, whatever that means. On Sprint.com it says I have a ZTE Optik, but all works great, so I don't really care.

Sprint Employees are mostly dumb to unlocked phones. They know what's on their shelves. It works, I've activated one online and one in store

Thank you all for the replies. I'm trying again today. I hope this goes okay if I have an existing number/account that I'm trying to activate this phone for; I'm pretty ignorant of how SIM's work.

artician said:
Thank you all for the replies. I'm trying again today. I hope this goes okay if I have an existing number/account that I'm trying to activate this phone for; I'm pretty ignorant of how SIM's work.
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Just tell them that you want a nano SIM. They might not be familiar with the phone which is why they say it won't work. You can also tell them that it's the same SIM used in the Nexus 6P, which they probably have activated.
You can also refer them to this link.
https://www.sprint.com/en/landings/bring-your-own-phone.html
If you click on the first question in the FAQ (How do I know my device is eligble?), it lists the BYOD phones, which included the phone. Good luck.

I went to a third Sprint store today, where the employees hemmed and hawed for about 30 minute before finally telling me they just didn't have any of that kind of sim card in stock. They tried to sell me another phone twice. I got the impression (again), that something else was going on.
I went to Best Buy, where they had the sim in stock, but were prevented from accessing my account by the system. I imagine this is because I have a SERO account, so things are starting to fall into place now.
I may try to buy the sim and have them connect it through Sprint support, but this entire adventure has encompassed more than 200 hours of my time, multiple phones, and over $300 to date. Some of that is my fault because I didn't properly research the phones that they would support, and I would be able to root. I didn't pick up the sim today due to fear of investing even more money in this.

esoh said:
They should support it. They just need to get right SIM. Try the product numbers below.
The proper Sprint SIM as of this date for a Moto G5 Plus is SIMGLW446C. That part has a Sprint UPC of 019962040146.
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Click to collapse
This was immensely helpful in particular. Thank you!

I'm all hooked up. I ultimately purchased the SIM and had their online support connect the device. Easy-peasy. Thanks to everyone for sharing their experiences. I wouldn't have had the nerve to follow through unless people had shared their success with the same device/carrier.

Just tried getting my second Moto G5 Plus on sprint (the first was a 2gb/32gb version easy peasy with right card online by myself). This one for my wife, 4gb/64 not so easy. It doesn't go in their system and out of 7 sprint employees they were all clueless . There is a bunch of posts on the actual sprint support website about how some phones (even if the models are on their accepted byod list) need to be added to the system and it takes 2-3 days. As i mentioned this they looked at me like i was crazy telling me that it should be added to their system instantaneously when they try. Told him to try google search so he can be better at his job and walked out. He did give me the store manager's card, who was not in but......... ill just try with the sprint help support page people before i contact amazon / motorola. Havent had too many issues with amazon and we order alot. Cant believe though that out of 7 people, in a SPRINT store (not one of those that sells sprint services and others) .. and a big one too...... nobody has any ideea that to add a phone (specific phone) to the sprint system (system that lets them activate/ deactivate phone) takes 2-3 days and requires more than just the IMEI number and a "ticket" needs to be created........
https://community.sprint.com/t5/Acc...LUTION-Bring-Your-Own-Device-FAQs/ta-p/962647
more info about esn/ ticket etc..

Does anyone know how I can install the camera on my Moto G5 Plus XT1687? Since I install Pixel Experience 10 Plus Edition and it does not come with the camera application. Help